JP2018067342A - Checkout system, information processing device and control program - Google Patents

Abstract

The present invention makes it possible to easily check the status of a settlement operation by a shopper. According to an embodiment, a checkout system includes a product registration device, a payment device, an information processing device, a photographing unit, and a storage unit. The product registration device outputs journal data corresponding to registration information for settlement of purchased products. The settlement apparatus performs settlement processing according to the operation of the shopper based on the registration information. The information processing apparatus stores journal data output from the product registration apparatus. The photographing means photographs an image including the shopper. The storage means stores the video imaged by the imaging means. Based on the journal data, the information processing apparatus displays unsettled registration information that has not been settled. When the information processing apparatus detects an input operation for selecting the unsettled registration information, the information processing apparatus displays a video corresponding to the selected unsettled registration information. [Selection] Figure 2

Description

  Embodiments described herein relate generally to a checkout system and a control program.

  There is known a semi-self-type checkout system in which purchase registration and settlement processes in a supermarket or the like are performed by different product registration apparatuses and settlement apparatuses. In the checkout system, the employee (checker) operates the merchandise registration apparatus, and the shopper operates the settlement apparatus.

  In the checkout system, the registration information about the purchased product registered in the product registration device is transferred from the product registration device to the settlement device in an empty state. The employee notifies the shopper of the payment apparatus to which the registration information has been transferred, and prompts the payment apparatus to perform a payment operation. The shopper moves to the payment device designated by the employee and performs a payment operation for paying the product price.

  The semi-self-type checkout system shares the work for checkout by the employee (checker) scanning the product (product registration operation) and the shopper performing the payment operation to pay for the product. ing. Thereby, the waiting time for the cash register can be shortened and the burden on the employee can be reduced.

JP 2002-42248 A

  As described above, in the semi-self type system, the shopper performs a settlement operation. However, in the case of a shopper who is not familiar with the operation of the settlement apparatus, the operation may take a long time. In addition, some shoppers may pass through the product registration without completing the payment process after the product registration in the product registration apparatus is completed. However, it is difficult for checkers to check the state of the shopper or to assign a dedicated employee to deal with such a shopper in a crowded time zone.

  For this reason, there has been a demand for a mechanism for easily confirming a situation where a shopper does not normally perform a settlement operation.

  The problem to be solved by the present invention is to provide a checkout system and a control program capable of easily confirming the status of a settlement operation by a shopper.

  According to the embodiment, the checkout system includes a product registration device, a payment device, a first storage unit, a photographing unit, a second storage unit, an information display unit, a detection unit, and a video display unit. The merchandise registration device generates registration information for settlement of purchased merchandise and outputs first journal data corresponding to the registration information. The payment apparatus is connected to the product registration apparatus via a network, performs payment processing based on the registration information, and outputs second journal data including the registration information and information related to the payment processing. The first storage means stores the first journal data and the second journal data. The photographing unit photographs a first video having a periphery around the merchandise registration device as a first imaging range and a second video having a periphery around the settlement device as a second imaging range. The second storage means stores the first video and the second video. The information display means displays unsettled registration information that has not been settled in the settlement apparatus. The detecting means detects an input operation for selecting the unsettled registration information. The video display means displays the first video together with the first information based on the first journal data corresponding to the unsettled registration information selected by the input operation, and displays the unsettled registration information selected by the input operation. The second video is displayed together with second information based on the corresponding second journal data.

The top view which shows arrangement | positioning of the merchandise registration apparatus and payment apparatus in the checkout system of this embodiment. The block diagram which shows the structure of the checkout system in this embodiment. The block diagram which shows the structure of the goods registration apparatus and payment apparatus in this embodiment. The block diagram which shows the structure of the POS server and video server in this embodiment. The figure which shows an example of the journal data accumulate | stored in the POS server in this embodiment. The flowchart which shows the process in the goods registration apparatus of this embodiment. The flowchart which shows the process in the payment apparatus of this embodiment. The flowchart shown about the list search function using the transaction state management list | wrist in this embodiment. The flowchart for demonstrating the list search function process in this embodiment. The figure which shows an example of the transaction state management list | wrist in this embodiment. The figure which shows an example of the confirmation screen in this embodiment. The figure which shows an example of the merchandise registration journal data in this embodiment. The figure which shows an example of the settlement journal data in this embodiment. The figure which shows an example of the merchandise registration journal data in this embodiment. The figure which shows an example of the receipt in this embodiment. The flowchart shown about the list search function using the accounting waiting list in this embodiment. The figure which shows an example of the payment waiting list in this embodiment.

Hereinafter, the present embodiment will be described with reference to the drawings. The checkout system in the present embodiment is installed in a store such as a supermarket, for example.
FIG. 1 is a plan view showing an arrangement of a product registration device 11A (product registration register) and a plurality of settlement devices 12 (12-1A, 12-2A) (accounting cash register) in the checkout system of the present embodiment. The product registration device 11A and the payment device 12 are installed in a checkout corner of a store such as a supermarket.

  The product registration device 11A is a device for registering the purchased product that the shopper 4-1 intends to purchase and generating registration information. The product registration device 11A also has a function of performing the same payment processing as the payment device 12 by a checker operation based on the registration information. The product registration device 11A is operated by an employee 2 who has a role of product registration operation called a checker.

  The settlement apparatus 12 is an apparatus for receiving the registration information generated by the product registration apparatus 11A and performing a settlement process based on the registration information. The settlement apparatus 12 is operated by the shopper 4 (4-2, 4-3). The payment device 12 may be operated by the employee 2.

  The merchandise registration apparatus 11A is attached to a work table in FIG. The work table has a rectangular top plate, for example. The employee 2 performs a scan operation (product registration operation) on the product that the shopper 4-1 intends to purchase on the work table.

  The settlement apparatus 12 is arranged near the work table to which the product registration apparatus 11A is attached, for example. FIG. 1 shows an example in which two settlement apparatuses 12-1A and 12-2A are arranged. Three or more payment devices 12 may be provided.

  As shown in FIG. 1, by arranging the payment device 12 near the product registration device 11A, the employee 2 (checker) operates the payment devices 12-1A and 12-2A if there is a work margin. The state of shoppers 4-2 and 4-3 can be confirmed.

  The checkout system according to the present embodiment is provided with cameras 14 (14-1, 14-2, 14-3) for photographing the shopper 4-1 to 4-3 and the employee 2. In this embodiment, an example in which three cameras 14-1, 14-2, and 14-3 are provided is shown.

  The camera 14-3 is installed so that the employee 2 and the shopper 4-1 who perform the product registration operation by the product registration device 11 are within the shooting range. The camera 14-1 includes a shopper 4-2 who operates the settlement apparatus 12-1A, and an operation surface (including an operation panel and a change dispensing port) of the settlement apparatus 12-1A that is operated by the shopper 4-2. It is installed so as to have a shooting range. The camera 14-2 includes a shopper 4-3 who operates the settlement apparatus 12-2A and an operation surface (including an operation panel and a change dispensing port) of the settlement apparatus 12-2A that the shopper 4-3 operates. It is installed so as to have a shooting range.

  Although FIG. 1 shows an example in which three cameras 14 are installed, four or more cameras 14 may be installed. For example, a camera that shoots another shopper waiting for product registration of the product registration device 11 (waiting for a cash register), a range including the periphery of the product registration device 11 and the settlement devices 12-1A and 12-2A It is possible to provide a camera that photographs the shopper who passes through the payment apparatus 12-1A, 12-2A and goes to the store exit. The camera that captures the range including the periphery of the merchandise registration apparatus 11 and the settlement apparatuses 12-1A and 12-2A captures the movement (traffic line) of the shopper 4 moving from the vicinity of the merchandise registration apparatus 11 to the settlement apparatus 12. be able to.

  Although FIG. 1 shows an arrangement example of the settlement apparatus 12 corresponding to one commodity registration apparatus 11, two or more commodity registration apparatuses 11 can be provided. Further, the number of settlement apparatuses 12 corresponding to one commodity registration apparatus 11 is not limited to two, and may be three or more.

FIG. 2 is a block diagram showing the configuration of the checkout system in the present embodiment. Each block shown in FIG. 2 corresponds to a block having the same name shown in FIG.
In the example illustrated in FIG. 2, an example in which two product registration devices 11 </ b> A and 11 </ b> B are provided is illustrated. In FIG. 2, a configuration including the product registration device 11 </ b> A is referred to as a first checkout unit 6, and a configuration including the product registration device 11 </ b> B is referred to as a second checkout unit 8.

  The first checkout unit 6 includes a commodity registration device 11A, settlement devices 12-1A and 12-2A, and cameras 14-1A, 14-2A, and 14-3A. The merchandise registration apparatus 11A and the payment apparatuses 12-1A and 12-2A are connected via a network such as a LAN (Local Area Network) 13. The merchandise registration apparatus 11A and the settlement apparatuses 12-1A and 12-2A are connected to a POS (Point of Sales) server (store server) 20 via the LAN 13.

  The cameras 14-1A, 14-2A, and 14-3A are connected to the video server 30 via a network that transmits video signals. The cameras 14-1A to 14-3A continuously take pictures regardless of the processing performed by the merchandise registration apparatus 11A and the payment apparatuses 12-1A and 12-2A. Videos taken by the cameras 14-1A to 14-3A are stored in the video server 30 as video data 30d1.

  The second checkout unit 8 includes a commodity registration device 11B, settlement devices 12-1B and 12-2B, and cameras 14-1B, 14-2B, and 14-3B. The arrangement of the devices included in the second checkout unit 8 is the same as that of the first checkout unit 6 shown in FIG. The merchandise registration apparatus 11B and the settlement apparatuses 12-1B and 12-2B are connected via a network such as a LAN 13. Further, the merchandise registration apparatus 11B and the settlement apparatuses 12-1B and 12-2B are connected to the POS server 20 (information processing apparatus) via the LAN 13.

  The cameras 14-1B, 14-2B, and 14-3B are connected to the video server 30 via a network that transmits video signals. The cameras 14-1B to 14-3B continuously take pictures regardless of the processing performed by the merchandise registration apparatus 11B and the payment apparatuses 12-1B and 12-2B. Video captured by the cameras 14-1B to 14-3B is stored in the video server 30 as video data 30d1.

  In the above description, the first checkout unit 6 and the second checkout unit 8 perform product registration processing and settlement processing independently of each other, but the product registration devices 11A and 11B and the settlement device 12- Combinations with 1A, 12-2A, 12-1B, and 12-2B may be unspecified. That is, the registration information generated by the merchandise registration apparatuses 11A and 11B can be transmitted to any of the settlement apparatuses 12-1A, 12-2A, 12-1B, and 12-2B selected by the operation of the employee 2. To do. The employee 2 selects an empty settlement device 12 that has not been operated by the shopper 4 (registration information has not been transmitted), and prompts the shopper 4 to perform settlement processing in the settlement device 12. be able to.

  The POS server 20 manages the entire checkout system. The POS server 20 uses the merchandise registration journal data corresponding to the registration information generated by the merchandise registration apparatuses 11A and 11B and the registration information in the settlement apparatuses 12-1A, 12-2A, 12-1B, and 12-2B. Payment journal data corresponding to the generated payment information is received through the LAN 13. The POS server 20 accumulates product registration journal data and settlement journal data as journal data 20d1. The POS server 20 can store the journal data 20d1 (30d2) in the video server 30. The POS server 20 has a video search function using journal data 20d1 (30d2). The video search function includes a keyword search function and a list search function.

  In the keyword search function, the video stored in the video server 30 related to the keyword input by the employee (store manager (store manager) or the like) can be displayed so as to be viewable.

  The list search function displays a list of registration information based on the registration information (product registration journal data) generated by the product registration devices 11A and 11B. And according to operation which selects the registration information displayed on the list | wrist, the image | video memorize | stored in the image | video server 30 corresponding to the selected registration information can be displayed so that browsing is possible. Lists displayed by the list search function include a transaction status management list and a waiting list. The transaction state management list and the accounting waiting list are lists for displaying the contents of registration information (product registration journal data) for which payment processing has not been completed. For example, after the registration information is generated, the transaction state management list may display only the registration information (transaction) for which the settlement processing is not completed even after a predetermined set time has elapsed. The accounting waiting list is a list for managing registration information for which all settlement processes have not been completed. For example, the accounting waiting list may display a list of registration information for each product registration device 11 or display registration information for each payment device 12.

  The headquarter server 40 is connected to the POS server 20 via a network 42 such as the Internet. The headquarters server 40 manages checkout systems provided in a plurality of stores. The headquarter server 40 is selected from a video or a list (transaction status management list, accounting waiting list) related to a keyword input by an administrator operating the headquarter server 40 using the video search function of the POS server 20. The video related to the registered information can be browsed and displayed.

  FIG. 3 is a block diagram illustrating the configuration of the commodity registration apparatus 11A and the settlement apparatus 12-1A in the present embodiment. The merchandise registration apparatus 11B has the same configuration as the merchandise registration apparatus 11A, and detailed description thereof is omitted. Further, the payment devices 12-2A, 12-1B, and 12-2B have the same configuration as the payment device 12-1A, and detailed description thereof is omitted.

  Both the merchandise registration apparatus 11 </ b> A and the settlement apparatus 12-1 </ b> A are connected to the LAN 13. Instead of the LAN 13, another communication network such as the Internet or a wireless LAN can be used. Or it is good also as a structure which delivers information via the server (POS server 20) between 11 A of goods registration apparatuses, and the payment apparatus 12-1A.

  The product registration apparatus 11A includes a central processing unit (CPU) 11a, a read-only memory (ROM) 11b, a random-access memory (RAM) 11c, an auxiliary storage unit 11d, a drawer opening unit 11e, a scanner 11f, a touch panel 11g, and a printer 11h. A card reader / writer 11i, a communication unit 11j, a transmission system 11k, and a display 11m. The product registration apparatus 11A has a computer function.

  The CPU 11a controls each unit to implement various operations as the product registration device 11A based on the operating system, middleware, and application program stored in the ROM 11b and the RAM 11c.

  The ROM 11b and the RAM 11c store data referred to when the CPU 11a performs various processes in addition to various programs executed by the CPU 11a.

  The program executed by the CPU 11a includes processing for registering purchased products, processing for generating registration information corresponding to registration of purchased products, settlement processing based on the registration processing, and product registration journal data corresponding to the registration information. A control program for executing processing to generate, processing to transmit product registration journal data to the POS server 20, and the like is included.

  The auxiliary storage unit 11d corresponds to an auxiliary storage portion of the computer. The auxiliary storage unit 11d stores data used when the CPU 11a performs various processes, or data generated by processes performed by the CPU 11a. As the auxiliary storage unit 11d, for example, an electrically erasable programmable read-only memory (EEPROM), a hard disk drive (HDD), or a solid state drive (SSD) can be used.

The drawer opening unit 11e automatically opens a drawer for storing money.
The scanner 11f reads product information and inputs a product code of the product. As the scanner 11f, various known types can be used as they are. The scanner 11f may correspond to only one of various known types or may correspond to a plurality of types. That is, the scanner 11f may include a fixed or handy two-dimensional code scanner. The scanner 11f may include a scanner that identifies a product from an image of the product using an image recognition technique.

  The touch panel 11g includes a display device and a touch sensor. The display device uses an arbitrary screen such as a GUI screen as its display screen. As the display device, for example, a known device such as a color LCD (Liquid Crystal Display) can be used. The touch sensor is disposed so as to overlap the display surface of the display device. The touch sensor detects the touch position of the operator on the display surface of the display device, and sends the position information to the CPU 11a. As the touch sensor, a known device can be used.

  The printer 11h is, for example, a thermal printer or a dot impact printer, and issues receipts by printing various character strings and images on receipt paper.

  The card reader / writer 11i reads data stored in the card and writes data to the card. The card may include various cards for storing information related to payment processing such as a member's card and a point card, in addition to a payment card such as a credit card, a debit card, an electronic money card, and a prepaid card. The card reader / writer 11i may be any one of a magnetic type, a contact type, and a non-contact type device, and may include a plurality of types of devices.

  The communication unit 11j performs communication via the LAN 13.

  The transmission system 11k transmits data exchanged among the CPU 11a, ROM 11b, RAM 11c, auxiliary storage unit 11d, drawer opening unit 11e, scanner 11f, touch panel 11g, printer 11h, card reader / writer 11i, and communication unit 11j. As the transmission system 11k, a well-known system including various buses such as a system bus and various interface circuits that connect these buses and respective units can be used.

A known device such as a color LCD can be used as the display 11m. The display 11m is used to present information to the shopper 4.
For example, an existing POS terminal can be used as the hardware of the merchandise registration apparatus 11A.

  The settlement apparatus 12-1A includes a CPU 12a, ROM 12b, RAM 12c, auxiliary storage unit 12d, automatic change machine 12e, scanner 12f, touch panel 12g, printer 12h, card reader / writer 12i, communication unit 12j, and transmission system 12k. The settlement apparatus 12-1A has a computer function.

  The CPU 12a corresponds to the central part of the computer. The CPU 12a controls each unit to implement various operations as the settlement apparatus 12 based on the operating system, middleware, and application program stored in the ROM 12b and the RAM 12c.

  In addition to various programs, the ROM 12b and the RAM 12c store data to be referred to when the CPU 12a performs various processes.

  The program executed by the CPU 12a includes a control program for executing various processes. For various processing, for example, registration information is received from the product registration device 11A, and payment processing by the operation of the shopper 4 based on this registration information, and start and completion of operations for the payment processing by the shopper 4 are registered as products. There is a process of notifying the device 11A. Further, there are a process for generating settlement journal data based on the registration information received from the product registration apparatus 11A, a process for transmitting the settlement journal data to the POS server 20, and the like.

  The auxiliary storage unit 12d corresponds to an auxiliary storage portion of the computer. The auxiliary storage unit 12d stores data used when the CPU 12a performs various processes, or data generated by the processes in the CPU 12a. As the auxiliary storage unit 12d, for example, an EEPROM, HDD, or SSD can be used.

  The automatic change machine 12e receives coins and bills that are input. Moreover, the automatic change machine 12e discharge | releases the coin and banknote as change.

  The scanner 12f reads product information and obtains a product code of the product. As the scanner 12f, various known types can be used as they are. The scanner 12f may correspond to only one of various well-known types, or may correspond to a plurality of types. That is, the scanner 12f may include a fixed or handy type two-dimensional code scanner. The scanner 12f may include a type that identifies a product from an image of the product using an image recognition technique.

  The touch panel 12g includes a display device and a touch sensor. The display device makes the screen an arbitrary screen such as a GUI screen. As the display device, for example, a known device such as a color LCD can be used. The touch sensor is disposed so as to overlap the display surface of the display device. The touch sensor detects the touch position of the operator on the display surface of the display device and sends the position information to the CPU 12a. As the touch sensor, a known device can be used.

  The printer 12h is, for example, a thermal printer or a dot impact printer, and issues receipts by printing various character strings or images on receipt paper.

  The card reader / writer 12i reads data stored in the card and writes data to the card. The card may include various cards that store information related to payment processing, such as a member's card or a point card, in addition to a payment card such as a credit card, debit card, electronic money card, or prepaid card. The card reader / writer 12i may be any of a magnetic type, a contact type, or a non-contact type device, and may include a plurality of types of devices.

  The communication unit 12j performs communication via the LAN 13.

  The transmission system 12k transmits data exchanged among the CPU 12a, ROM 12b, RAM 12c, auxiliary storage unit 12d, automatic change machine 12e, scanner 12f, touch panel 12g, printer 12h, card reader / writer 12i, and communication unit 12j. As the transmission system 12k, a well-known system including various buses such as a system bus and various interface circuits that connect these buses and respective units can be used.

Further, the settlement device 12-1A may be provided with a human sensor or the like that can detect that the shopper 4 has approached.
As the hardware of the settlement apparatus 12, for example, an existing self POS terminal can be used.

FIG. 4 is a block diagram showing the configuration of the POS server 20 and the video server 30 in the present embodiment.
The POS server 20 includes a CPU 20a, ROM 20b, RAM 20c, auxiliary storage unit 20d, display 20f, keyboard 20g, printer 20h, communication unit 20j, and transmission system 20k. The POS server 20 has a computer function.

  The CPU 20a controls each unit to implement various operations as the POS server 20 based on the operating system, middleware, and application programs stored in the ROM 20b and the RAM 20c.

  The ROM 20b and the RAM 20c store data referred to when the CPU 20a performs various processes in addition to programs such as an operating system, middleware, and application programs executed by the CPU 20a.

  The program executed by the CPU 20a includes a POS program for realizing a POS function related to merchandise sales and a video search function (keyword search function, list search function) using the journal data 20d1 (30d2). Includes control programs.

  In the keyword search function, the journal data 20d1 (30d2) including the input keyword is searched based on the keyword input by the operation of the keyboard 20g by an employee (store manager or the like). The CPU 20a reads and displays an image corresponding to the journal data searched based on the keyword.

  The list search function displays a list of registered information (transaction status management list, accounting waiting list) based on the registration information (product registration journal data) generated by the product registration devices 11A and 11B. The CPU 20a reads out the video corresponding to the selected registration information from the video server 30 and displays it in response to an input operation for selecting the registration information displayed in the list.

  The auxiliary storage unit 20d stores data used when the CPU 20a performs various processes, or data generated by the processes in the CPU 20a. The auxiliary storage unit 20d stores journal data 20d1 including product registration journal data received from the product registration device 11 through the communication unit 20j and payment journal data received from the payment device 12. As the auxiliary storage unit 20d, for example, an EEPROM, HDD, or SSD can be used.

  The display 20f displays a screen corresponding to the POS function and video search function executed by the CPU 20a.

  The keyboard 20g inputs data for the POS server 20 in accordance with an operation by an employee.

  The printer 20h is, for example, a thermal printer or a laser beam printer.

  The communication unit 20j controls communication with the commodity registration device 11 and the payment device 12 via the LAN 13, and communication with an external device such as the headquarter server 40 via the network 42.

  The video server 30 includes a CPU 30a, a memory 30b, a communication unit 30c, an auxiliary storage unit 30d, and a transmission system 30E.

  The CPU 30a controls each unit to realize various operations based on various programs stored in the memory 30b.

  The memory 30b stores data referred to when the CPU 30a performs various processes, in addition to programs such as an operating system, middleware, and application programs executed by the CPU 30a.

  The program executed by the CPU 30a includes a control program for executing various functions. The various functions include a function of receiving video data from the camera 14 and storing it in the storage unit 30d, a function of storing journal data 20d1 (product registration journal data, settlement journal data) input through the POS server 20, and a POS server 20 And a function for outputting video data designated by the video search function.

  The auxiliary storage unit 30d stores data used when the CPU 30a performs various processes or data generated by the processes in the CPU 30a. The auxiliary storage unit 30d stores video data 30d1, journal data 30d2, and the like. As the auxiliary storage unit 30d, for example, an EEPROM, HDD, or SSD can be used.

  The communication unit 30 c controls communication with the POS server 20 and reception of video data from the camera 14.

  FIG. 5 shows an example of journal data 20d1 stored in the POS server 20 in the present embodiment. The journal data 20 d 1 includes product registration journal data 50 created by the product registration device 11 and settlement journal data 52 generated by the settlement device 12. FIG. 5 shows data generated by one transaction (usually, accounting for one shopper 4). The POS server 20 records journal data 20d1 shown in FIG. 5 for each transaction processed by the merchandise registration apparatus 11 and the settlement apparatus 12.

  The product registration journal data 50 includes, for example, an issue date, an issue time, a registration register number (registration register No), a transaction number (transaction No), responsible person data (responsible person number, name), purchased commodity data (commodity code, (Product name, unit price, quantity, etc.) and store number data.

  The settlement journal data 52 includes, for example, an issue date, an issue time, a registration register number (registration register No), a transaction number (transaction No), responsible person data (responsible person number, name), purchased commodity data (commodity code, commodity) Name, unit price, number, etc.), accounting cash register number (accounting cash register No), receipt number (settlement transaction No), untransaction flag, store number, and other data.

  The POS server 20 manages the product registration journal data 50 and the settlement journal data 52 created by one transaction in association with each other based on information included in both the product registration journal data 50 and the settlement journal data 52. To do. The information included in common is, for example, data of a registration register number (registration register No) and a transaction number (transaction No).

Next, the operation of the checkout system in this embodiment will be described.
As shown in FIG. 1, the checkout system according to the present embodiment operates the shopper 4-1 who has registered the purchased product in the product registration device 11 and the settlement devices 12-1 and 12-2. The shoppers 4-2 and 4-3 are photographed by the cameras 14-1 to 14-3. Video data 30d1 of video shot by the cameras 14-1 to 14-3 is continuously stored in the video server 30.

  Note that the camera 14 may shoot a video while the sensor 4 detects that the shopper 4 has entered the shooting range of the camera 14 while the sensor 14 detects it. Thereby, the data amount of the video data 30d1 stored in the storage unit 30d of the video server 30 can be reduced as compared with the case where it is continuously stored.

First, the process in the merchandise registration apparatus 11 of the present embodiment will be described with reference to the flowchart shown in FIG. The flowchart shown in FIG. 6 shows a process for one shopper 4 (one transaction).
First, the merchandise registration apparatus 11 executes merchandise registration processing for a merchandise that the shopper 4 intends to purchase by operating the employee 2 (casher) (ACT A1). That is, the CPU 11a of the merchandise registration apparatus 11 reads the merchandise code attached to the merchandise through the scanner 11f by the operation of the employee 2, for example. The CPU 11a generates a registered merchandise table including the merchandise name, number and unit price related to merchandise for which purchase registration has been made, and the total quantity and total price of the purchased merchandise after registering the merchandise, and displays the registered merchandise table on the display 11m.

  The employee 2 touches a subtotal button displayed on the screen of the touch panel 11g, for example, when the purchase registration for all the products that the shopper 4 intends to purchase is completed. When the touch of the subtotal button is detected, the CPU 11a updates the registered product table in which the product code of the product to be registered for purchase is registered. In addition, the CPU 11a generates registration information for settlement related to the registered product described in the registered product table based on the content of the registered product table. The registration information includes information such as a list of registered products and the total number and total amount of purchased products.

  CPU11a transmits registration information to the payment apparatus 12-1 or the payment apparatus 12-2 designated by the operation of the employee 2 (ACT A2). The employee 2 guides the shopper 4 to the settlement apparatus 12-1 or the settlement apparatus 12-2 selected as the transmission destination of the registration information, and prompts the settlement process (accounting process) to be performed. Further, the CPU 11a creates product registration journal data based on the registration information (ACT A3) and transmits it to the POS server 20 (ACT A4).

  The POS server 20 records the product registration journal data transmitted from the product registration device 11 in the auxiliary storage unit 20d.

  After transmitting the registration information to the settlement apparatus 12, the merchandise registration apparatus 11 proceeds to a registration process for the next shopper 4 (ACT A1). However, for example, when the CPU 11a receives a delay notification from the settlement apparatus 12 that is the transmission destination of registration information (ACT A5) while executing the registration process for the next shopper 4, the delay notification is sent to the touch panel 11g. Is displayed (ACT A6). That is, the employee 2 is notified that the payment process for the registration information transmitted to the payment apparatus 12 has not been completed even after a predetermined time (first set time) has elapsed. The employee 2 can take measures such as confirming the state of the shopper 4 who operates the settlement apparatus 12 according to the message of the delay notification.

In addition, when an account omission notice is received from the settlement apparatus 12 to which the registration information is transmitted (ACT
A7) The CPU 11a causes the touch panel 11g to display a non-accounting notification message (ACT A8). That is, the employee 2 is notified that the payment process for the registration information transmitted to the payment apparatus 12 has not been completed even after a predetermined time (second set time) has elapsed. The second set time indicates a time longer than the first set time. If the payment process is not completed even after the second set time has elapsed, the shopper 4 may have moved outside the store without performing the payment process. The employee 2 can take measures such as contacting another employee or searching for the shopper 4 that has passed through the place where the settlement apparatus 12 is installed, in response to the message of lack of account notification.

  If the accounting omission notification is not received even after the second set time has elapsed (ACT A7, No), the CPU 11a determines that the payment processing has been normally completed for the registration information previously transmitted to the payment device 12, End processing for one transaction.

Next, the process in the payment apparatus 12 of this embodiment is demonstrated, referring the flowchart shown in FIG.
When the registration information is received from the merchandise registration apparatus 11 (ACT B1), the CPU 12a of the settlement apparatus 12 creates settlement journal data corresponding to the registration information (ACT B2). As shown in FIG. 5, the settlement journal data includes data similar to the product registration journal data, and further adds an accounting register number (accounting register No) and a receipt number (settlement transaction No). In addition, data (non-transaction flag, delay flag, accounting omission flag, keyword, etc.) corresponding to the result of the processing described below is added to the settlement journal data.

The CPU 12a starts measuring time in order to determine whether or not the settlement process performed by the operation of the shopper 4 is completed within the assumed time (ACT B3).
Usually, the shopper 4 moves to the payment apparatus 12 prompted by the employee 2 and starts the payment process. The payment apparatus 12 detects the start of a procedure for payment processing by the shopper 4. The procedure is started when, for example, an operation on the operation panel of the settlement apparatus 12 is started, a coin or bill is inserted for payment, or a credit card is inserted. The settlement apparatus 12 can also determine that the procedure has started by detecting that the shopper 4 has moved near the apparatus using a human sensor.

  The CPU 12a of the payment apparatus 12 executes a payment process according to the operation of the shopper 4. When the settlement processing is completed (ACT B9, Yes), the CPU 12a adds the date and time data for issuing a receipt to the settlement journal data, and prints out (issues) the receipt by the printer 12h according to the settlement journal data ( ACT B14). The CPU 12a transmits the settlement journal data to the POS server 20 (ACT B15).

  In addition, when the settlement process is not completed (ACT B10, Yes) after the procedure for the settlement process is started (from the start of time measurement) until the predetermined first set time elapses (ACT B10, Yes), the CPU 12a The registration delay is notified to the registration device 11 (ACT B11). As described above, the merchandise registration apparatus 11 displays a delay notification message in response to the accounting delay notification from the settlement apparatus 12.

  Further, when the settlement processing is completed by the time the second set time elapses after the first set time has elapsed (ACT B13, Yes), the CPU 12a issues a receipt (ACT B14), and the settlement journal Data is transmitted to the POS server 20 (ACT B15). Note that the second set time indicates a time longer than the first set time.

  When it is determined that an accounting delay has occurred, the CPU 12a sets a delay flag indicating that a delay has occurred in the settlement process in the settlement journal data, or a keyword (for example, “accounting delay” indicating that a delay has occurred. "Text data") can also be added. As a result, the POS server 20 can search for payment journal data in which a delay has occurred in the payment processing based on the delay flag or keyword in the video search function. Then, the POS server 20 can display an image of the shopper 4 who operates the settlement apparatus 12 or the shopper 4 during the registration process in the product registration apparatus 11 corresponding to the retrieved settlement journal data. it can.

  The person in charge of the store (store manager) can check the situation in which the delay has occurred based on the video and take action. For example, since there are many elderly customers who are not accustomed to the operation of the settlement apparatus 12, when the number of shoppers who have passed the set time is large, it is possible to take measures such as increasing the set time.

  On the other hand, when the payment process is not completed by the time when the predetermined second set time elapses after the procedure for the payment process is started (ACT B5 (Yes), B12 (Yes)), the CPU 12a A settlement hold process for placing the settlement registration information in a temporarily suspended state is executed (ACT B6). The registration information put on hold can be read out when the shopper 4 returns and the product registration device 11 or the payment device 12 can perform the payment process again.

  In addition, the CPU 12a notifies the merchandise registration apparatus 11 of lack of accounting (ACT B7). As described above, the merchandise registration apparatus 11 displays the account omission notification message in response to the account omission notice from the settlement apparatus 12.

  In this case, the CPU 12a sets a non-transaction flag in the settlement journal data (ACT B8). Further, the CPU 12a may set an accounting omission flag indicating that an accounting omission has occurred or add a keyword (for example, “account omission” text data) indicating that an accounting omission has occurred to the settlement journal data. it can. As a result, the POS server 20 retrieves the settlement journal data in which the accounting omission has occurred in the video search function based on the accounting omission flag or keyword, and the merchandise registration apparatus 11 corresponding to this settlement journal data performs the registration process. The image of the shopper 4 can be displayed while shopping. In addition, when the shopper 4 makes a checkout after moving to the vicinity of the merchandise registration device 11, it is possible to display images taken by the cameras 14-1 and 14-2 provided in the settlement device 12. .

  The CPU 12a transmits the settlement journal data in which the non-transaction flag is set to the POS server 20 (ACT B15). Further, the CPU 12a cancels the state of waiting for the settlement process, and enters a state where the settlement process for the next shopper 4 can be performed.

  The POS server 20 stores the journal data 20d1 received from the settlement apparatus 12. Further, the POS server 20 can store the journal data 30d2 together with the video data 30d1 stored in the video server 30.

  In the above description, an example in which accounting delay and accounting omission are determined based on two set times (first set time and second set time) is shown. However, based on other set times, The situation of the shopper 4 may be determined.

In the above description, the situation in which the payment process is not normally performed is determined based on the passage of time. However, it may be determined based on other conditions.
For example, it is possible to determine the lack of accounting based on the flow line trajectory of the shopper 4 (how it is moving). For example, a range including the periphery of the merchandise registration apparatus 11 and the settlement apparatus 12 is photographed by a camera, the shopper 4 is extracted from the photographed image, and the flow line locus of the shopper 4 is detected. Thereby, after the registration process in the merchandise registration apparatus 11 is completed, for example, when a flow line trajectory away from the payment apparatus 12 to be processed for payment is detected, it is determined that an accounting failure has occurred.

  The flow line detection function for detecting the flow line of the shopper 4 based on the video can be provided in the POS server 20 or the video server 30. In this case, a non-transaction flag is set in the settlement journal data received from the settlement apparatus 12 in the POS server 20.

  Further, the flow line of the shopper 4 may be determined based not only on the detection of the image by analysis but also on the detection result of the sensor provided in the merchandise registration apparatus 11 or the settlement apparatus 12. In this case, the settlement apparatus 12 can set an untraded flag for the settlement journal data.

Next, processing of the video search function of the POS server 20 in this embodiment will be described. Here, the list search function will be described.
First, the list search function using the transaction state management list in the present embodiment will be described with reference to the flowcharts shown in FIGS.

  The CPU 20a of the POS server 20 displays the transaction state management list on the display 20f when the display of the transaction state management list is instructed by an operation of the store manager or the like (ACT C1). FIG. 10 is a diagram showing an example of the transaction state management list 60 in the present embodiment.

  The transaction state management list 60 shown in FIG. 10 is a list for displaying a list of contents (part) of registration information (unsettled registration information) for which payment processing has not been completed. All unsettled registration information may be displayed in the transaction status management list 60, or registration in which settlement processing is not completed even after a predetermined set time (first set time, second set time) has elapsed. Only information may be displayed. In the following description, an example will be described in which only registration information for which payment processing has not been completed even after a set time has elapsed is displayed.

  By displaying only the registration information for which payment processing is delayed in the transaction state management list 60, an administrator such as a store manager can use the transaction state management list 60 to confirm only the registration information to be noted. . The first set time and the second set time are the same set times as the processing in the settlement apparatus 12.

  The transaction status management list 60 includes, for example, a scan number (registration register number), an occurrence date (time), a transaction number, a responsibility number, a responsible person (responsible person data), purchased commodity data (based on the commodity registration journal data). (Transaction amount) data is displayed. The transaction status management list 60 is provided with confirmation buttons 62a and 62b for instructing journal confirmation from the list. The confirmation buttons 62a and 62b are provided for each registration information, and can accept an input operation for selecting the registration information.

  The CPU 20a checks the elapsed time after the registration information is issued for the data for which the settlement processing is not completed among the product registration journal data received from the product registration device 11 (ACT C2). If settlement journal data for which no transaction flag is set is received from the settlement apparatus 12, it indicates that the settlement process for the registration information corresponding to the settlement journal data has been completed. Therefore, the CPU 20a can check the elapsed time since the registration information is issued for the product registration journal data corresponding to the settlement journal data in which the untraded flag is set.

  Here, when there is registration information (product registration journal data) for which the first set time has elapsed (ACT C5, Yes), the CPU 20a adds the content of the corresponding registration information to the transaction state management list 60 (ACT C6). . That is, after the registration information is issued by the commodity registration device 11, the CPU 20 a additionally displays in the transaction state management list 60 registration information for which the payment processing in the payment device 12 is delayed. In the transaction state management list 60, the registration information is displayed in order from the oldest based on the date and time of occurrence (time).

  When there is registration information (product registration journal data) for which the second set time has elapsed (ACT C3, Yes), the CPU 20a displays an alert on the registration information displayed in the transaction status management list 60 (ACT C4). For example, the CPU 20a displays an alert by changing the display form, such as changing the background color of the corresponding registration information to red.

  In the above description, the POS server 20 (CPU 20a) determines the settlement processing delay based on the time data of the commodity registration journal data, but another determination method can be used. For example, the POS server 20 receives a delay notification and an accounting omission notification (including data that can identify a target transaction) from the settlement apparatus 12 and displays corresponding registration information in the transaction status management list 60. Also good.

  When the completion of the settlement process is confirmed for the registration information displayed in the transaction status management list 60 (ACT C7, Yes), the CPU 20a deletes the corresponding registration information from the transaction status management list 60 ( ACT C8).

  Thus, in the transaction status management list 60, the status of unsettled registration information (accounting delay, lack of accounting) is displayed in real time. For this reason, the manager or the like can easily manage the current transaction state by using the transaction state management list 60.

  In the transaction state management list 60 shown in FIG. 10, registration information 61a that is determined to be out of account and displayed as an alert, and registration information 61b that is determined to be account delay are displayed. Here, the administrator or the like can select the unsettled registration information by the input operation to the confirmation buttons 62a and 62b, and can confirm the video obtained by photographing the state of the shopper 4 corresponding to the unsettled registration information. When the CPU 20a detects an input operation (confirmation instruction) for the confirmation buttons 62a and 62b (ACT C9), the CPU 20a executes a list search function process for displaying a video corresponding to the unsettled registration information selected by this input operation. .

FIG. 9 is a flowchart for explaining the list search function processing in the present embodiment.
The CPU 20a displays the video searched by the list search function process and the confirmation screen for displaying the journal data on the display 20f (ACT D1).

  FIG. 11 is a diagram showing an example of the confirmation screen 70 in the present embodiment. The confirmation screen 70 shown in FIG. 11 is provided with a journal detail display area 71 for displaying journal data and a video display area 72 for displaying video.

  In the journal detail display area 71, a journal display area 73, a cash register number display area 74, a transaction number display area 75, and an issue time display area 76 are provided. The journal display area 73 displays details of the journal data. In the register number display area 74, the transaction number display area 75, and the issue time display area 76, the registered register No., transaction No., and date / time data in the journal data are displayed, respectively. The journal detail display area 71 is provided with a previous button 77 and a next button 79 for receiving an instruction to change the display target of journal data to the previous data or the next data. Further, the journal detail display area 71 is provided with a video confirmation button 78 for instructing to display a video corresponding to the journal data displayed in the journal display area 73.

  First, the CPU 20a displays the content of the corresponding product registration journal data in the journal detail display area 71 in accordance with the unsettled registration information selected in the transaction status management list (ACT D2).

  Further, the CPU 20a reads out video data corresponding to the product registration journal data displayed in the journal detail display area 71 from the video server 30 (ACT D3) and displays it in the video display area 72 (ACT D4).

  For example, the CPU 20a reads the video data 30d1 from 30 seconds before the issue time to the issue time based on the issue time when the product registration journal data is generated. The video server 30 stores the video data 30d1 with a time stamp indicating the time when the video was taken, for example. Thereby, CPU20a can read the video data corresponding to the issue time of merchandise registration journal data. The CPU 20a reads the video data 30d1 from 30 seconds before the time when the registration information is created, thereby displaying a video of the shopper 4 while the registration process is being performed in the product registration device 11. It can be displayed in area 72.

  When the video is read based on the time of the product registration journal data, the video captured by the camera 14-3 is targeted. That is, the CPU 20a displays an image of the employee 2 who performs the product registration operation by the product registration device 11 and the shopper 4-1, who is waiting for the work of the employee 2.

  The confirmation screen 70 is provided with a seek bar 80 and a reproduction control button 82. The CPU 20a controls the reproduction of video in the video display area 72 in accordance with an operation on the seek bar 80 or the playback control button 82.

  When the video display read based on the product registration journal data is completed, the CPU 20a determines whether there is settlement journal data corresponding to the unsettled registration information selected from the transaction state management list 60. If there is no settlement journal data (ACT D6, No), the CPU 20a ends the list search function process.

  If there is settlement journal data (ACT D6, Yes), the CPU 20a reads out video data corresponding to the settlement journal data from the video server 30 (ACT D7) and displays it in the video display area 72 (ACT D8). At this time, the CPU 20a may change the journal data displayed in the journal display area 73 to the settlement journal data.

  For example, the CPU 20a reads the video data 30d1 from 30 seconds before the time when the payment journal data is created to the issue time based on the issue time when the payment journal data is generated. The CPU 20a reads the video data 30d1 from 30 seconds immediately before the time when the payment journal data is created, thereby displaying a video image of the shopper 4 in the vicinity of the payment device 12 in the video display area 72. be able to.

  For example, when the shopper 4 moves to the payment apparatus 12 and starts the payment process, and then moves outside the store without completing the payment process, the payment apparatus 12 sets the payment journal data in which the non-transaction flag is set. Created. In this case, it is possible to display a video image of the state of the shopper 4 who has moved to the vicinity of the settlement apparatus 12.

  When the video display read based on the settlement journal data ends (ACT D9, Yes), the CPU 20a ends the list search function process.

  In the list search function processing shown in FIG. 9, the video read based on the product registration journal data and the video read based on the settlement journal data are displayed in order, but simultaneously on one screen ( (Multi-screen) may be displayed.

  FIG. 12 is a diagram showing an example of product registration journal data 50a displayed in the journal display area 73. As shown in FIG. In the product registration journal data 50a, “Register 0034” indicating the registration register No. of the product registration apparatus 11 that has performed the registration process and “Receipt No0005” indicating the transaction No. are displayed.

  FIG. 13 is a diagram showing an example of settlement journal data 52a corresponding to the product registration journal data 50a shown in FIG. In the settlement journal data 52a, “scan register 0034” indicating the registration register No. of the product registration apparatus 11 common to the product registration journal data 50a and “scan No0005” indicating the transaction number are displayed. Further, “Register 0036” indicating the transaction register No. of the settlement apparatus 12 and “Receipt No0005” indicating the receipt No are displayed. Further, in the case of the settlement journal data in which the unsettled flag is set, an unsettled mark 85 is displayed to clearly indicate that unsettled.

  Note that the payment device 12 can print a receipt on a paper medium for confirmation of the payment journal data that has become unaccounted for. This receipt can be printed with an unsettled mark added in the same manner as the settlement journal data shown in FIG.

  FIG. 14 is a diagram showing another example of the product registration journal data 50a displayed in the journal display area 73. As shown in FIG. In the product registration journal data shown in FIG. 14, “Register 0034” indicating a registration register No. and “Receipt No 1535” indicating a transaction No. are displayed.

  FIG. 15 is a diagram illustrating an example of a receipt printed when a settlement process is performed on registration information corresponding to the product registration journal data illustrated in FIG. In the receipt shown in FIG. 15, “scan register 0034” indicating a registration register No. common to the product registration journal data 50a and “scan No. 1535” indicating a transaction number are printed.

  In the POS server 20, as shown in FIG. 5, product registration journal data 50 and settlement journal data 52 are managed in association with each other. For this reason, based on the data of the registration register No. and transaction No. printed on the receipt, the corresponding product registration journal data and settlement journal data are searched using the keyword search function, and the corresponding images are displayed. It can be read and displayed.

  For example, when the execution of the keyword search function process is instructed, the CPU 20a displays a confirmation screen 70 similar to FIG. When the registration register No. and transaction No. data are input to the register number display area 74 and the transaction number display area 75 and the video confirmation button 78 is selected, the CPU 20a, based on the registration register No. and transaction No. data, Search product registration journal data and settlement journal data. The CPU 20a reads the video corresponding to the product registration journal data and the settlement journal data and displays the video in the video display area 72 in the same manner as the list search function process shown in FIG.

  In the above description, the transaction status management list 60 is used to display the status of unsettled registration information (accounting delay, lack of accounting) in real time, but can be displayed at an arbitrary timing. For example, the transaction state management list 60 can be displayed in accordance with an instruction from a store manager or the like after supermarket sales are completed and data collection for one day is completed.

  In this case, the CPU 20a searches for the product registration journal data in which the accounting delay and the accounting loss occurred based on the delay flag and the accounting loss flag set in the product registration journal data 50, and the corresponding product registration journal data (registration). Information) is displayed in a list in the transaction state management list 60.

  Further, when instructing the display of the transaction status management list 60, the condition of data to be displayed on the transaction status management list 60 may be input. For example, a scan number (registration register number), a time zone, a transaction number, a responsibility number, a responsible person name, and the like can be specified in any combination. Further, either accounting delay or missing accounting may be designated. When the data condition is designated, the CPU 20a displays only the corresponding product registration journal data in the transaction state management list 60. Thereby, for example, only the commodity registration journal data that includes the date and time of occurrence (time) in a specific time zone that has been registered by a specific person in charge can be displayed in the transaction state management list 60.

  After displaying the transaction state management list 60, the CPU 20a displays a confirmation screen 70 shown in FIG. 11 when detecting a selection operation for a confirmation button provided for each registration information. The CPU 20a displays the commodity registration journal data selected from the transaction state management list 60 in the journal display area 73 of the confirmation screen 70.

  Here, when detecting an operation on the video confirmation button 78, the CPU 20 a reads out a video corresponding to the product registration journal data displayed in the journal display area 73 and displays it in the video display area 72. That is, the CPU 20a displays an image captured by the camera 12-3 while the registration process is being performed in the commodity registration device 11A.

  Thereafter, when detecting an operation on the next button 79, the CPU 20a displays in the journal display area 73 the settlement journal data corresponding to the previously displayed product registration journal data. Here, when detecting an operation on the video confirmation button 78, the CPU 20 a reads out the video corresponding to the settlement journal data displayed in the journal display area 73 and displays it in the video display area 72. That is, the CPU 20a displays an image captured by the camera 12-1 or the camera 12-2 while the payment process is being performed in the payment apparatus 12-1A or the payment apparatus 12-2A.

  In addition, when the accounting omission occurs, the shopper 4 may have moved outside the store without operating the settlement apparatuses 12-1A and 12-2A. In this case, there is a possibility that the camera 12-1 and the camera 12-2 provided in the settlement apparatus 12 have not taken a picture of the shopper 4. Therefore, when displaying the video corresponding to the settlement journal data in which the accounting omission has occurred, the CPU 20a displays not only the video shot by the camera 12-1 and the camera 12-2 but also the video shot by another camera. You may make it do. For example, the CPU 20a is a camera that captures a range including the periphery of the merchandise registration device 11 and the payment devices 12-1A and 12-2A, or a shopper who passes through the payment devices 12-1A and 12-2A and goes to the store exit. The video taken by the camera to be taken is read and displayed.

  Further, when an operation on the front button 77 is detected on the confirmation screen 70, the CPU 20a again displays the previously displayed product registration journal data in the journal display area 73, and displays a video corresponding to the product registration journal data. It is displayed in the area 72.

  Further, when detecting an operation on the video confirmation button 78, the CPU 20a can continuously display the video at the time of product registration and the video at the time of payment processing in the video display area 72. That is, in the state where the product registration journal data is displayed in the journal display area 73, when detecting an operation on the video confirmation button 78, the CPU 20 a displays the video at the time of product registration in the video display area 72. When the display of the video at the time of product registration is completed, the CPU 20a displays the settlement journal data in the journal display area 73 and the video during the settlement process in the video display area 72.

  As described above, since the POS server 20 manages the product registration journal data and the settlement journal data in association with each other, on the confirmation screen 70, the video at the registration process and the video at the settlement process are simply displayed by the store manager or the like. It can be displayed according to the operation.

Next, the list search function using the transaction waiting list in this embodiment will be described with reference to the flowchart shown in FIG.
The CPU 20a of the POS server 20 displays the accounting waiting list on the display 20f when the accounting waiting list display is instructed by an operation of the store manager or the like (ACT E1). FIG. 17 is a diagram showing an example of the transaction waiting list 90 in the present embodiment.

  The accounting waiting list 90 shown in FIG. 17 is a list for displaying a list of all registration information (unsettled registration information) for which payment processing has not been completed. In the accounting waiting list 90, for example, a list of unsettled registration information waiting for settlement processing is displayed for each of the plurality of settlement apparatuses 12. The accounting waiting list 90 shown in FIG. 17 exemplifies a case where there are, for example, eight settlement apparatuses 12, and the first settlement apparatus 12 has three unsettled registration information 91a, 91b, 91c, and 2 The second settlement apparatus 12 indicates that there are two pieces of unsettled registration information 92a and 92b. In the transaction waiting list 90, for example, a number indicating a transaction number is displayed based on the product registration journal data.

  In the accounting waiting list 90, a list of all unsettled registration information is displayed. For this reason, an administrator such as a store manager can easily check registration information for waiting for payment, registration information for lack of accounting, and the like by using the waiting list 90 for payment.

  The accounting waiting list 90 displays a list of unsettled registration information for each settlement device 12, but may display a list of unsettled registration information for each product registration device 11.

  When receiving the product registration journal data from the product registration device 11, the CPU 20a registers it as settlement waiting data in the accounting waiting list 90 (ACT E2).

  The CPU 20a checks the elapsed time since the registration information is issued for the data for which the settlement processing is not completed among the product registration journal data received from the product registration device 11 (ACT E3). If settlement journal data for which no transaction flag is set is received from the settlement apparatus 12, it indicates that the settlement process for the registration information corresponding to the settlement journal data has been completed. Therefore, the CPU 20a can check the elapsed time since the registration information is issued for the product registration journal data corresponding to the settlement journal data in which the untraded flag is set.

  Here, when there is registration information (product registration journal data) for which the first set time has elapsed (ACT E6, Yes), the CPU 20a displays the corresponding registration information (in the frame in which the number indicating the transaction number is displayed). Display by one display mode (ACT E7). For example, the CPU 20a changes the background color of the corresponding registration information to yellow. In FIG. 17, the unsettled registration information 91b is displayed in the first display form (background color is yellow).

  Further, when there is registration information (product registration journal data) for which the second set time has elapsed (ACT E4, Yes), the CPU 20a displays the registration information displayed in the transaction state management list 60 in the second display form (alert). Display (ACT E5). For example, the CPU 20a changes the background color of the corresponding registration information to red. In FIG. 17, the unsettled registration information 91a is displayed in the second display form (background color is red).

  The POS server 20 (CPU 20 a) receives a delay notification and a lack of accounting notification (including data that can identify the target transaction) from the settlement apparatus 12, and displays corresponding registration information in the transaction state management list 60. You may do it.

  When the completion of the settlement process is confirmed for the registration information displayed in the accounting waiting list 90 (ACT E8, Yes), the CPU 20a deletes the corresponding registration information from the accounting waiting list 90 (ACT E9). ).

  Note that the check waiting list 90 does not include the confirmation buttons 62 a and 62 b shown in the transaction status management list 60. When there is an input operation for selecting a frame in which a number indicating the transaction No. in the transaction waiting list 90 is displayed (ACT E10, Yes), the CPU 20a detects that the execution of the list search function process has been instructed. The CPU 20a executes the list search function process according to the flowchart shown in FIG. 9 (ACT E11) in the same manner as described above.

  In this way, the POS server 20 selects the unsettled registration information displayed in the transaction status management list 60 or the accounting waiting list 90, thereby displaying a video corresponding to the unsettled registration information on the confirmation screen 70 (video display area 72). Can be displayed. In the list search function, an image is displayed only by an operation of selecting the confirmation buttons 62a and 62b provided in the list or an operation of selecting a frame in the list without inputting a keyword or a search condition. That is, the administrator can confirm the video corresponding to the registration information by a very simple operation.

  In the above description, the video stored in the video server 30 can be browsed by the video search function of the POS server 20, but may be browsed by other information processing apparatuses in the checkout system. For example, you may enable it to browse in the goods registration apparatus 11 by operation of the employee 2. FIG. In this case, the product registration device 11 is provided with a video search function, and the video data 30 d 1 stored in the video server 30 is read through the POS server 20. Alternatively, journal data and video data may be stored in the merchandise registration apparatus 11, and video search processing may be executed for the stored data.

  Further, the video data stored in the video server 30 may be searched by accessing from the headquarter server 40 connected to the POS server 20 via the network 42. The headquarter server 40 displays the transaction status management list 60 or the accounting waiting list 90 in the same manner as the video search processing in the POS server 20 described above, and notifies the POS server 20 of registration information selected from this list. The headquarter server 40 receives video data corresponding to the registration information selected from the list through the POS server 20 and displays it on the display of the headquarter server 40.

  In this way, in the checkout system according to the present embodiment, the transaction status management list 60 or the accounting waiting list 90 displays the status such as accounting delays and accounting omissions in which payment processing by the shopper is not normally performed. Therefore, it is possible to check in real time the situation such as the accounting delay or accounting omission. Then, by selecting unsettled registration information in the transaction status management list 60 or the accounting waiting list 90, a video image of the shopper 4 at the time of the registration process in the product registration apparatus 11 or the settlement process in the settlement apparatus 12 is displayed. be able to. Accordingly, it is possible to easily confirm the situation where the settlement operation by the shopper is not normally performed by the video.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

In addition, the processing described in the above-described embodiment is a storage medium such as a magnetic disk (flexible disk, hard disk, etc.), an optical disk (CD-ROM, DVD, etc.), a semiconductor memory, etc. And can be provided to various devices. It is also possible to transmit to a variety of devices by transmitting via a communication medium. The computer reads the program stored in the storage medium or receives the program via the communication medium, and the operation is controlled by this program, thereby executing the above-described processing.
Hereinafter, the invention described in the scope of claims of the present application will be appended.
[1] A merchandise registration apparatus that generates registration information for settlement of purchased merchandise to be purchased by a shopper and outputs journal data corresponding to the registration information, and an operation of the shopper based on the registration information In accordance with the payment processing, an information processing device for storing journal data output from the product registration device, a photographing means for photographing the image including the shopper, and a photographing means. Storage means for storing the video, the information processing device, based on the journal data, information display means for displaying unsettled registration information that has not been settled in the payment device, Detecting means for detecting an input operation for selecting unsettled registration information; and displaying an image stored in the storage means corresponding to the unsettled registration information selected by the input operation. Check-out system having a video display means.
[2] The checkout system according to [1], wherein the information display unit displays the unsettled registration information in which the settlement process is not completed even after a set time has elapsed.
[3] The checkout system according to [1], wherein the information display unit displays the unsettled registration information for which the settlement process is not completed, and displays a warning for the unsettled registration information after a set time.
[4] The photographing means is for photographing an image of the shopper in the vicinity of each of the merchandise registration device and the payment device, and the image display means is selected by the input operation. The checkout system according to the additional note [1], which displays an image of the shopper in the vicinity of each of the product registration device and the payment device corresponding to unsettled registration information.
[5] The payment processing based on the registration information is not completed in the payment apparatus based on the journal data corresponding to the registration information generated for the payment of the purchased product that the shopper wants to purchase the computer. Information display means for displaying unsettled registration information, detection means for detecting an input operation for selecting the unsettled registration information, and photographing the shopper corresponding to the unsettled registration information selected by the input operation A control program for functioning as video display means for displaying video.

  11, 11A, 11B ... commodity registration device, 12, 12-1A, 12-2A, 12-1B, 12-2B ... settlement device, 14 ... camera, 20 ... POS server, 3O ... video server.

Embodiments described herein relate generally to a checkout system, an information processing apparatus, and a control program.

The problem to be solved by the present invention is to provide a checkout system, an information processing apparatus, and a control program capable of easily confirming the status of a settlement operation by a shopper.

According to the embodiment, the checkout system includes a product registration device, a payment device, a first storage unit, a photographing unit, a second storage unit, an input unit, and a video display unit. The merchandise registration device generates registration information for settlement of purchased merchandise and outputs first journal data corresponding to the registration information. The payment apparatus is connected to the product registration apparatus via a network, performs payment processing based on the registration information, and outputs second journal data including the registration information and information related to the payment processing. The first storage means stores the first journal data and the second journal data. The photographing means captures a first video having a shooting range around the product registration device and a second video having a shooting range around the settlement device. The second storage means stores the first video and the second video. Image display means displays the first image corresponding to the first information with a first information based on the first journal data, corresponding to the second information with the second information based on the second journal data The second image is displayed.

Claims (5)

A product registration device for generating registration information for settlement of purchased products and outputting first journal data according to the registration information;
A payment device connected to the product registration device via a network, performing payment processing based on the registration information, and outputting second journal data including the registration information and information related to the payment processing;
First storage means for storing the first journal data and the second journal data;
Photographing means for photographing a first video in which the periphery of the product registration device is a first imaging range and a second video in which the periphery of the settlement device is a second imaging range;
Second storage means for storing the first video and the second video;
Information display means for displaying unsettled registration information for which payment processing is not completed in the payment device;
Detecting means for detecting an input operation for selecting the unsettled registration information;
The first video is displayed together with the first information based on the first journal data corresponding to the unsettled registration information selected by the input operation, and the second image corresponding to the unsettled registration information selected by the input operation is displayed. A checkout system comprising: video display means for displaying the second video together with second information based on journal data.   The checkout system according to claim 1, wherein the information display unit displays the unsettled registration information in which a settlement process is not completed even after a set time has elapsed.   2. The checkout system according to claim 1, wherein the information display means displays the unsettled registration information for which the settlement process is not completed, and displays a warning for the unsettled registration information after a set time has elapsed. The second journal data corresponding to the unsettled registration information includes unsettled information indicating that the settlement process based on the registration information corresponding to the second journal data is not completed,
The checkout system according to claim 1, wherein the video display means displays the second information including information corresponding to the unsettled information. Computer
The first journal data corresponding to the registration information generated for the settlement of the purchased product, which is output from the product registration device, is connected to the product registration device via the network, and the settlement process is performed based on the registration information. First storage means for storing the second journal data including information related to the registration information and the payment processing, which is output from the payment device
Second storage means for storing a first video imaged around the product registration device as a first imaging range and a second video imaged around the payment device as a second imaging range;
Information display means for displaying unsettled registration information for which payment processing is not completed in the payment device;
Detecting means for detecting an input operation for selecting the unsettled registration information;
The first video is displayed together with the first information based on the first journal data corresponding to the unsettled registration information selected by the input operation, and the second image corresponding to the unsettled registration information selected by the input operation is displayed. A control program for functioning as video display means for displaying the second video together with second information based on journal data.