JP2017228069A - Service station - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce a user's procedural burden in a situation where a service is provided to a terminal device used by a user and a terminal for the user to use instead is rented during the provision of the service. Provide the technology to obtain. SOLUTION: When a repaired target terminal is stored in a repaired terminal storage unit and a station acquires a terminal ID of the alternative terminal from the alternative terminal by reading an information code attached to the alternative terminal. , The repaired target terminal housed in the box indicated by the box ID associated with the terminal ID of the alternative terminal is handed over to the user (see S242 to S256). That is, the station can identify the repaired target terminal and deliver it to the user by using the terminal ID acquired from the alternative terminal. [Selection diagram] FIG. 14

Description

  The technology disclosed in this specification relates to a service station for providing a service related to a terminal device.

  Patent Document 1 discloses a sales system that sells communication terminals using a mutually connected vending machine and a center system. In this sales system, the center system executes processing of a contract between the applicant and the communication carrier based on the applicant information input to the vending machine. Then, the vending machine discharges the recording medium on which the contractor identification information acquired by the contract processing is recorded, and the communication device of the model selected by the applicant. As a result, communication terminals are sold and contract brokerage is performed with a small number of personnel.

Japanese Patent No. 3964640

  In the sales system of Patent Document 1, when a service (for example, repair) is provided to a communication terminal that has already been sold, a terminal is rented for use by the user instead of the service being provided. Is not considered.

  In this specification, when a service is provided to a terminal device used by a user, the user's procedure burden is reduced in a situation where a terminal is rented for the user to use instead while the service is being provided. Techniques that can be mitigated are disclosed.

  The present specification discloses a service station for providing a service related to a terminal device. The service station includes a storage control unit, a storage unit, an identification information acquisition unit, and a target terminal return unit. The storage control unit associates specific information for specifying the target terminal, which is a target terminal device of the service, with identification information indicating an alternative terminal provided as a terminal device instead of the target terminal in the storage unit. Remember. The storage unit stores target terminals for which services have been provided. The identification information acquisition unit acquires identification information from the alternative terminal. A target terminal return part returns a target terminal, when the target terminal specified by the specific information matched with the acquired identification information and memorize | stored in the memory | storage part is stored in the storage part.

  The above-mentioned “services” include various types of services provided after temporarily storing the target terminal, such as repairing a failed target terminal, cleaning a dirty target terminal, and performing various operations such as upgrading the target terminal. Includes services.

  The service station is stored in the storage unit in association with the acquired identification information when the identification information is acquired from the alternative terminal in a state where the target terminal to which the service has been provided is stored in the storage unit. The target terminal specified by the specified information is returned. In other words, the service station can identify and return (deliver) the target terminal to the user using the identification information acquired from the alternative terminal. According to the above configuration. Even if the user possessing the alternative terminal (that is, the user of the target terminal) does not manually input information that can identify the user, such as his / her contract information, to the service station, the service station can be identified from the alternative terminal. Information can be acquired, the target terminal can be identified based on the identification information, and handed over to the user. Therefore, the user's operation when receiving the delivery of the target terminal can be simplified. Therefore, in a situation where a service is provided to a terminal device used by a user and an alternative terminal is lent out during the provision of the service, the user's procedure burden can be reduced.

  A control method, a computer program, and a computer-readable recording medium storing the computer program for realizing the service station are also novel and useful.

An overview of the service provision system is shown. The structure of a service station is shown. The structure of a storage part is shown. The structure of a user terminal is shown. The structure of the service center is shown. A series of flows in which a new terminal is provided through an online procedure is shown. A series of flows in which a new terminal is provided by a direct procedure is shown. A series of flow of model change by online procedure is shown. Shows a series of flow of model change by direct procedure. A series of flow from the application for repair through the online procedure to the lending of an alternative terminal is shown. The continuation of FIG. 10 is shown. This shows a series of flows from applying for repair through direct procedures to renting an alternative terminal. The flow of a back end process after repair is applied is shown. A series of flows from when an alternative terminal is collected to when a repaired target terminal is delivered is shown.

  The main features of the embodiments described below are listed. The technical elements described below are independent technical elements and exhibit technical usefulness alone or in various combinations, and are not limited to the combinations described in the claims at the time of filing. Absent.

(Feature 1) The service station stores a target terminal collecting unit that collects the target terminal, an alternative terminal providing unit that provides an alternative terminal when the target terminal is collected, and the acquired identification information in association with each other. An alternative terminal collection unit that collects an alternative terminal when the target terminal specified by the specific information stored in the unit is stored in the storage unit.

  According to this configuration, the service station can collect the target terminal to be serviced and provide an alternative terminal. Further, the service station can collect the provided alternative terminal. Therefore, when the user desires to provide a service to the target terminal, the user can execute a necessary procedure at the service station without going to an agent or the like.

(Feature 2) The identification information may be recorded in an information code represented by the alternative terminal. The identification information acquisition unit may acquire the identification information by reading the information code.

  The “information code represented by the alternative terminal” may include an information code attached in advance to a part of the casing of the alternative terminal and an information code represented on the display unit of the alternative terminal. According to this configuration, the user can input identification information to the service station by causing the service station to read the information code represented by the alternative terminal. The burden on the user's procedure can be reduced.

(Feature 3) The identification information acquisition unit may acquire the identification information by performing wireless communication with the alternative terminal.

  According to this configuration, the user can input identification information to the service station by causing the alternative terminal to perform wireless communication with the service station. The burden on the user's procedure can be reduced.

(First embodiment)
(Configuration of service providing system 2; FIG. 1)
The service providing system 2 shown in FIG. 1 uses the service station 10 and the service center 6 to provide the user U with various services mainly related to portable communication terminals (for example, new contracts, model exchanges, fault repairs). Etc.). In the example of FIG. 1, the service providing system 2 includes a service station 10, a user PC (abbreviation of personal computer) 100, a service server 200, and an operator terminal 300. The service station 10, the user PC 100, and the service server 200 can execute communication (specifically, LAN, Wi-Fi communication, mobile network communication, etc.) including wireless communication with each other via the Internet 4. Further, the service server 200 and the operator terminal 300 can execute wired communication with each other. The service center 6 includes a service server 200 and an operator terminal 300. In the example of FIG. 1, only one service station 10 is illustrated, but actually the service providing system 2 includes a plurality of service stations.

  In the example of FIG. 1, the user U also has a target terminal 410 that is a communication terminal to which a service is provided. A SIM (abbreviation of Subscriber Identity Module) card 420 is attached to the target terminal 410. In the SIM card 420, a card ID that is unique identification information is recorded. In this system, the service server 200 manages information (SIM management information) related to the card ID. In the service server 200, by associating the card ID and subscriber related information such as a telephone number, the user U who is a subscriber can execute communication using the target terminal 410 to which the SIM card 420 is attached. . The SIM card 420 is detachable from the target terminal 410. A target terminal not equipped with the SIM card 420 cannot perform communication. In other words, the SIM card 420 can be rephrased as a medium for allowing the target terminal to shift from a state where communication is impossible to a usable state. Hereinafter, each of the various communication terminals described in this specification has almost the same configuration as the target terminal 410 of FIG.

  Hereinafter, the service station 10 may be simply referred to as “station 10”, and the service server 200 may be simply referred to as “server 200”. Further, a communication terminal that is already owned by the user U and that is a target for providing a service such as repair is referred to as a “target terminal”, and a communication terminal that is provided instead of providing a service to the target terminal. This is sometimes referred to as an “alternative terminal”, and a new communication terminal provided with a new contract or model change may be referred to as a “new terminal”.

(Configuration of station 10; FIGS. 1 to 3)
The station 10 is a service providing terminal device that can be used as a window for the user U to receive various services. As shown in FIG. 1, the station 10 has a substantially box-shaped main body. A first interface portion 12a and a second interface portion 12b are provided on two different side surfaces of the main body. Each interface unit is provided with various facilities (see reference numerals 14a to 28a and 14b to 28b in FIG. 1) for executing procedures required when the user U receives provision of various services. Each interface unit is also provided with work table portions 11a and 11b on which a user U can place a communication terminal for work. Each interface unit is provided at an optimum height that is easy to operate in view of the average height of users existing in the country or region where the station 10 is installed. Further, the height of the main body of the station 10 is also set to an optimum height in view of the average height of users existing in the country or region where the station 10 is installed.

  With reference to FIG. 2, the configuration of the station 10 will be described in more detail. In addition to the first interface unit 12a and the second interface unit 12b, the station 10 includes a communication interface (hereinafter may be referred to as “communication I / F”) 32, a cleaning unit 34, a control unit 40, a memory 42, and The storage unit 60 is provided.

  The first interface unit 12a includes a display unit 14a, an operation unit 16a, a microphone 18a, a camera 22a, a terminal slot 24a, a connector 26a, a reading unit 28a, and a transport mechanism 30a.

  The display unit 14a is a display for displaying various information. The operation unit 16a is a so-called touch panel and also functions as the display unit 14a. The user U can input various instructions to the station 10 by operating the touch panel (that is, the operation unit 16a).

  The microphone 18a is a device for inputting sound. The speaker 20a is a device for outputting sound. The user U can make a voice call with the operator of the service center 6 using the microphone 18a and the speaker 20a as necessary. The camera 22a is a device that can capture an image. For example, in the case of a new contract or the like, the user U can cause the camera 22a to photograph an identification card, his / her face, and the like as necessary.

  In the terminal slot 24a, a communication terminal to be collected (for example, a communication terminal to be repaired) is provided or a communication terminal to be provided (for example, a new terminal after a model change) is provided in connection with the provision of service. Is a slot that is discharged. The terminal slot 24a is normally closed by a door, but is opened as necessary. While the terminal slot 24a is open, the user U can take out the terminal from the inside of the terminal slot 24a or insert the terminal into the terminal slot 24a.

  The connector 26 a is a connector that can connect the terminal of the communication terminal and the control unit 40 of the station 10. The user U can connect the connector 26a to the terminal of his / her communication terminal as necessary. The reading unit 28a can read, for example, information codes and features such as two-dimensional codes, bar codes, information recorded on IC tags or SIM cards, terminal IDs of communication terminals, and external features and shapes of communication terminals. Device.

  The transport mechanism 30a takes out articles (for example, provided new terminals, provided alternative terminals, repaired target terminals, accessories, etc.) from the storage unit 60 and stores them in the terminal slot 24a. Or an article placed in the terminal slot 24a (for example, a target terminal to be repaired, a returned alternative terminal, etc.) is taken out from the terminal slot 24a and stored in the storage unit 60. Specifically, the transport mechanism 30a is a robot arm. In this embodiment, the transport mechanism 30a further includes a tag reading unit that can read tags (502a, 502b, etc. in FIG. 3) described later. Information acquired by the transport mechanism 30 a reading the tag is supplied to the control unit 40.

  The second interface unit 12b has the same configuration as the first interface unit 12a. That is, the second interface unit 12b also includes a display unit 14b, an operation unit 16b, a microphone 18b, a camera 22b, a terminal slot 24b, a connector 26b, a reading unit 28b, and a transport mechanism 30b.

  Hereinafter, when the first interface unit 12a and the second interface unit 12b are collectively referred to without distinction, they may be simply referred to as “interface 12”. Similarly, when the components 14a to 30a and 14b to 30b of the interface units 12a and 12b are collectively referred to without distinction, for example, they may be simply referred to as “display unit 14” and “operation unit 16”. .

  The communication I / F 32 is an interface for performing wireless communication with other devices via the Internet 4. The communication I / F 32 is connected to the Internet 4. The cleaning unit 34 is a cleaning mechanism for cleaning the alternative terminals 810a, 810b and the like stored in the alternative terminal storage unit 68 (see FIG. 3) of the storage unit 60.

  The control unit 40 executes various processes according to the program 44 stored in the memory 42. In addition to the program 44, the memory 42 stores a station ID for identifying the station 10 as its own device, although not shown. Further, the memory 42 is provided with a reservation information storage area 46 and a repaired ticket storage area 48. The reservation information storage area 46 is an area for storing reservation information received from the server 200. As will be described in detail later, the user U can access the server 200 using his / her user PC 100 and the like, and can execute reservation procedures for various services online (see S10 to S16 in FIG. 6). In that case, the server 200 generates reservation information indicating the contents of the reservation procedure and transmits it to the station 10 (see S18 in FIG. 6). When receiving the reservation information from the server 200, the control unit 40 stores the received reservation information in the reservation information storage area 46.

  The repaired ticket storage area 48 is an area for storing the repaired ticket 50 received from the server 200. As will be described in detail later, when the repair of the target terminal requested by the user U is completed in the service center 6, the server 200 generates a repaired ticket and transmits it to the station 10 (see S228 in FIG. 13). The repaired ticket includes a box ID of a box (see 700a in FIG. 3) in which a repaired target terminal is stored, a terminal ID indicating an alternative terminal provided when depositing the target terminal, and a repair content that has been completed. It includes information in which end repair information shown and a station ID showing the station 10 are associated with each other. The end repair information includes user information (that is, user ID, password, telephone number, etc.) of the user who requested the repair. When receiving the repaired ticket from the server 200, the control unit 40 stores the received repaired ticket in the repaired ticket storage area 48.

  The storage unit 60 is a case for storing various articles related to services (for example, a new terminal to be provided, an alternative terminal to be provided, a target terminal that has received a repair, a target terminal that has been repaired, an accessory, and the like). The storage unit 60 includes a new terminal storage unit 62, a repair reception terminal storage unit 64, a repaired terminal storage unit 66, an alternative terminal storage unit 68, and an accessory storage unit 70. The storage units 62 to 70 store different articles.

  A new terminal storage unit 62 shown in FIG. 3 is a case for storing a new terminal. The new terminal storage unit 62 is a case configured in a shelf shape, and stores a plurality of boxes 500a, 500b, and the like. In FIG. 3, only the boxes 500a and 500b are illustrated, but actually, the new terminal storage unit 62 stores a large number of boxes having the same configuration. New terminals 510a and 510b are accommodated in the plurality of boxes 500a and 500b, respectively. Tags 502a and 502b are attached to the boxes 500a and 500b, respectively. Box IDs indicating the boxes 500a and 500b are recorded in the tags 502a and 502b, respectively. New cards 510a and 510b are equipped with SIM cards 520a and 520b, respectively. A unique card ID is recorded in each of the SIM cards 520a and 520b.

  The repair reception terminal storage unit 64 is a case for storing a target terminal that has received a repair. The repair reception terminal storage unit 64 is also a case configured in a shelf shape, and stores a plurality of boxes 600a, 600b, and the like. In FIG. 3, only the boxes 600 a and 600 b are illustrated, but actually, the repair receiving terminal storage unit 64 stores many other boxes having the same configuration. The box 600a accommodates a target terminal (target terminal before repair) 610a that has received a repair. In the example of FIG. 3, the target terminal is not yet accommodated in the box 600b. Tags 602a and 602b are attached to the boxes 600a and 600b, respectively. Box IDs indicating the boxes 600a and 600b are recorded in the tags 602a and 602b, respectively. A SIM card 620a is attached to the target terminal 610a. A unique card ID is recorded in the SIM card 620a.

  The repaired terminal storage unit 66 is a case for storing a target terminal that has been repaired. The repaired terminal storage unit 66 is also a case configured in a shelf shape, and stores a plurality of boxes 700a, 700b and the like. In FIG. 3, only the boxes 700a and 700b are illustrated, but actually, the repaired terminal storage unit 66 stores a large number of boxes having the same configuration. The target terminal 710a for which repair has been completed is accommodated in the box 700a. In the example of FIG. 3, nothing is accommodated in the box 700 b because the object terminal that has been accommodated has already been delivered to the user. Also, tags 702a and 702b are attached to the boxes 700a and 700b, respectively. Box IDs indicating the boxes 700a and 700b are recorded in the tags 702a and 702b, respectively. A SIM card 720a is attached to the target terminal 710a. A unique card ID is recorded in the SIM card 720a.

  The alternative terminal storage unit 68 is a case for storing provided alternative terminals. The alternative terminal storage unit 68 is a case configured in a shelf shape, and stores a plurality of boxes 800a, 800b and the like. In FIG. 3, only the boxes 800 a and 800 b are illustrated, but actually, the alternative terminal storage unit 68 stores many other boxes having the same configuration. Alternative terminals 810a and 810b are accommodated in each of the plurality of boxes 800a and 800b. Tags 802a and 802b are attached to the boxes 800a and 800b, respectively. In the tags 802a and 802b, box IDs indicating the boxes 800a and 800b are recorded, respectively. SIM cards 820a and 820b are attached to the alternative terminals 810a and 810b, respectively. A unique card ID is recorded in each of the SIM cards 820a and 820b. In this embodiment, information codes 830a and 830b in which terminal IDs, which are identification information indicating the alternative terminals, are attached to the alternative terminals 810a and 810b. Specifically, the information codes 830a and 830b are attached to a part of the surface of the main body of the alternative terminals 810a and 810b.

  The accessory storage unit 70 is a case for storing a provided new terminal and accessories (for example, a charger) for the new terminal. The accessory storage unit 70 is a case configured in a shelf shape, and stores a plurality of boxes 900a, 900b, and the like. In FIG. 3, only the boxes 900 a and 900 b are illustrated, but actually, the accessory storage unit 70 stores many other boxes having the same configuration. Accessories 910a and 910b are accommodated in the plurality of boxes 900a and 900b, respectively. Tags 902a and 902b are attached to the boxes 900a and 900b, respectively. Box IDs indicating the boxes 900a and 900b are recorded in the tags 902a and 902b, respectively.

(Configuration of user PC 100; FIG. 4)
The user PC 100 is a PC owned by the user U. The user U can use the user PC 100 to access the server 200 via the Internet 4 and perform online application procedures for providing various services. As shown in FIG. 4, the user PC 100 includes a display unit 104, an operation unit 106, a camera 108, a speaker 110, a microphone 112, a communication I / F 114, a control unit 116, and a memory 118.

  The display unit 104 is a display for displaying various information. The operation unit 106 includes a keyboard and a mouse. The user U can input various instructions to the user PC 100 by operating the operation unit 106. The camera 108 is a device that captures an image. For example, the user U can cause the camera 108 to photograph his / her identification card and his / her face as necessary when making a new contract or the like. The speaker 110 is a device for outputting sound. The microphone 112 is a device for inputting sound. The user U can make a voice call with the operator of the service center 6 using the microphone 112 and the speaker 110 as necessary. The communication I / F 114 is connected to the Internet 4. The control unit 116 executes various processes according to a program (not shown) stored in the memory 118. The memory 118 further has a storage area for storing various information.

(Configuration of service center 6; FIG. 5)
As described above, the service center 6 includes the server 200 and the operator terminal 300. The server 200 is a management device installed by a provider (for example, a communication carrier) of various services related to the communication terminal. As illustrated in FIG. 5, the server 200 includes a control unit 202, a memory 204, and a communication I / F 206.

  The control unit 202 executes various processes according to a program (not shown) stored in the memory 204. The memory 204 further includes a user information storage area 210, a SIM management information storage area 220, and a repair ticket storage area 230.

  The user information storage area 210 is an area for storing user information 212. The user information 212 is various information related to a user who is a subscriber who has contracted with a service provider. The user information 212 includes a contracted telephone number, user ID, password, and user personal information. The user personal information includes, for example, various information of payment information such as a user address, a credit card number, and an account number. The user information storage area 210 stores user information 212 for each user contracted with the service provider. Although not shown, the user information 212 includes various data such as phone book information including telephone numbers of other terminals used by the contracted user on the communication terminal and images acquired by the communication terminal.

  The SIM management information storage area 220 is an area for storing the SIM management information 222. The SIM management information 222 includes a card ID of a SIM card provided by a service provider and a telephone number provided by the service provider to a user who is a subscriber. In other words, the SIM management information 222 is combination information in which a card ID and a telephone number are associated with each other. Although not shown in FIG. 5, the SIM management information 222 also includes history information indicating which telephone number was associated with which telephone number in the past. In the SIM management information storage area 220, SIM management information 222 of the SIM card is stored for each of all the SIM cards provided by the service provider. That is, the SIM management information storage area 220 includes a SIM card installed in a new terminal, a SIM card installed in a target terminal already delivered to the user, and a SIM card installed in an alternative terminal. SIM management information 222 for each is stored.

  The repair ticket storage area 230 is an area for storing the repair ticket 232. The repair ticket 232 includes a box ID of a box (see 600a in FIG. 3) in which the target terminal for which repair has been received is stored, a terminal ID indicating an alternative terminal provided when depositing the target terminal, and a repair that has been applied. It includes information in which repair information indicating the contents and a station ID indicating the station 10 are associated with each other. The repair information includes user information (that is, user ID, password, telephone number, etc.) of the user who applied for repair.

  The communication I / F 206 is connected to the Internet 4 and is connected to the operator terminal 300 by wire.

  The operator terminal 300 is a terminal for operation by an operator who is an employee of the service center 6. The operator can use the operator terminal 300 to perform information communication, voice call, and the like with a user who is accessing the server 200 from the user PC 100 and a user who is operating the station 10. Although not shown in detail, the operator terminal 300 includes a display unit, an operation unit, a speaker, a microphone, a communication I / F, a control unit, and a memory.

(Flow of providing each service; Figs. 6 to 14)
Subsequently, referring to FIGS. 6 to 14, the service providing system 2 according to the present embodiment provides a new terminal (see FIGS. 6 and 7), a model change (see FIGS. 8 and 9), and a terminal repair ( A series of flows for providing each service of FIG. 10 to FIG. 14 will be described. In the following description, the process executed by the control unit 40 of the station 10 may be simply described as the process of the station 10, and the process executed by the control unit 202 of the server 200 may be simply described as the process of the server 200.

(Provision of new terminals (online procedure); Fig. 6)
With reference to FIG. 6, a series of flows when the user U accesses the server 200 using the user PC 100 and applies for a procedure for providing a new terminal will be described.

  In S <b> 10, the user U operates the user PC 100 to access the server 200. The server 200 displays a predetermined main screen on the display unit 104 of the user PC 100. Then, the user U inputs a predetermined new application operation on the main screen displayed on the display unit 104. When a new application operation is input, the server 200 displays a predetermined new screen on the display unit 104 of the user PC 100.

  Next, in S12, the user U operates the operation unit 106 on the new screen displayed on the display unit 104, and obtains the user ID, password, and user personal information (that is, each information necessary for the new contract). input. At this time, if necessary, the user U may take a picture of his / her face or identification card with the camera 108, or make a voice call with the operator of the service center 6 using the speaker 110 and the microphone 112. it can. When the user ID, password, and user personal information are input, the server 200 associates each information and stores it in the user information storage area 210. Then, the server 200 displays a predetermined telephone number screen on the display unit 104 of the user PC 100.

  Next, in S <b> 14, the user U selects a desired telephone number on the telephone number selection screen displayed on the display unit 104. The telephone number selection screen includes one or more telephone numbers that the service provider can provide to the applicant (ie, user U). In S14, the user U selects one desired telephone number from the one or more telephone numbers. When one telephone number is selected, the server 200 displays a predetermined model selection screen on the display unit 104 of the user PC 100.

  Next, in S <b> 16, the user U selects the desired model of the communication terminal on the model selection screen displayed on the display unit 104. The model selection screen includes one or more types of communication terminals that the service provider can provide to the applicant (that is, the user U). The user U selects a desired model from the one or more models.

  In S18, the server 200 generates reservation information including each piece of information input in S12 to S16. Then, the server 200 transmits the generated reservation information to the station 10. The station 10 stores the reservation information received from the server 200 in the reservation information storage area 46 (see FIG. 2) of the memory 42. Furthermore, the server 200 generates information code data representing an information code in which reservation information is recorded, and supplies the information code data to the user PC 100. The server 200 also supplies information indicating the station 10 for the user U to receive a new terminal (that is, the station 10 for delivery) together with the information code data. The user U can output an information code based on the information code data acquired by the user PC 100. The method of outputting the information code is arbitrary. For example, the user U can print the information code on a recording medium such as paper. Further, the user U may store the information code data in another terminal already owned by the user U and display the information code on the display unit of the terminal.

  In S20, the user U goes to the station 10 for delivery designated by the server 200. Then, the user U operates the operation unit 16 of the station 10 (the operation unit 16a of the first interface unit 12a or the operation unit 16b of the second interface unit 12b), and selects “new” or “reserved” from the menu screen. select. Here, menu buttons for various procedures such as “new”, “model change”, and “repair” are displayed on the menu screen. When a desired procedure (for example, “new”) is selected, submenu buttons (for example, “reserved”, “application start”, etc.) corresponding to the selected procedure are displayed.

  In S22, the station 10 reads an information code possessed by the user U. Specifically, the station 10 causes the reading unit 28 to read the information code output in advance by the user U based on the information code data (see S18). The station 10 acquires the reservation information (see S18) recorded in the information code by reading the information code. Then, the station 10 determines that reservation information that matches the reservation information acquired by reading the information code is stored in the reservation information storage area 46 of the memory 42.

  In S24, the station 10 prepares a new terminal of the model (that is, the model selected by the user U) included in the reservation information. Specifically, first, the station 10 operates the transport mechanism 30 to take out the box (for example, 500a) in which the new terminal of the model included in the reservation information is stored from the new terminal storage unit 62. At this time, the transport mechanism 30 may specify a box in which a new terminal of a model included in the reservation information is accommodated by reading a tag attached to each box. Then, the station 10 further operates the transport mechanism 30 to take out the new terminal (for example, 510a) from the box taken out from the new terminal storage unit 62. The taken out new terminal is arranged in a predetermined work space. Thereafter, the transport mechanism 30 returns the box after the new terminal is taken out to the new terminal storage unit 62.

  Next, in S26, the server 200 updates the SIM management information of the SIM card attached to the new terminal prepared in S24. Specifically, first, the station 10 specifies the card ID of the SIM card attached to the new terminal. Then, the station 10 transmits the specified card ID and the telephone number included in the reservation information (that is, the telephone number selected by the user U) to the server 200. The station 10 stores in advance an information table in which a terminal ID for specifying a new terminal is associated with a card ID of a SIM card attached to the new terminal. These pieces of information are stored in association with the box ID of each box stored in the new terminal storage unit 62. That is, the station 10 can specify the card ID of the SIM card of the new terminal accommodated in the box by specifying the box in S22. When the server 200 receives the card ID and the telephone number from the station 10, the server 200 associates the received card ID with the telephone number. Thereby, the SIM management information corresponding to the received card ID is updated.

  Next, in S28, the station 10 prepares accessories to be used with the new terminal prepared in S24. Specifically, first, the station 10 operates the transport mechanism 30 to store a box (for example, 902a) in which an accessory corresponding to the model of the new terminal prepared in S24 is stored from the accessory storage unit 70. Take out. At this time, the transport mechanism 30 may identify a box in which an accessory corresponding to the model of the new terminal is accommodated by reading a tag attached to each box. Then, the station 10 further operates the transport mechanism 30 to take out an accessory (for example, 910a) from the box taken out from the accessory storage unit 70. The removed accessory is placed in a predetermined work space together with a new terminal that has already been prepared.

  Next, in S30, the station 10 provides the prepared new terminal and accessories to the user U. Specifically, the station 10 places a new terminal and accessories in the terminal slot 24 and opens the door of the terminal slot 24. The user U can take out a new terminal and accessories arranged in the terminal slot 24. Immediately after receiving the new terminal, the user U can perform communication based on the telephone number with which the user U has contracted using the new terminal. In addition, various data such as telephone directory information and images generated when the user U uses the new terminal is transmitted to the server 200 as needed. The server 200 stores various data received from the new terminal in addition to the user information 212 corresponding to the user ID of the user U.

(Provision of new terminals (direct procedure); Fig. 7)
With reference to FIG. 7, a series of flows when the user U directly applies for a procedure for providing a new terminal using the station 10 will be described.

  In S50, the user U goes to the desired station 10, operates the operation unit 16 of the station 10 (the operation unit 16a of the first interface unit 12a or the operation unit 16b of the second interface unit 12b), and from the menu screen, Select “New” or “Application start”. In this case, the station 10 causes the display unit 14 to display a new screen. Here, the new screen displayed on the display unit 14 is the same screen as the new screen displayed on the display unit 104 in S12 of FIG.

  In S52, the user U operates the operation unit 16 (touch panel) on the new screen displayed on the display unit 14, and the user ID, the password, and the user personal information (that is, each information necessary for the new contract). Enter. At this time, the user U may take a picture of his / her face or ID with the camera 22 or make a voice call with the operator of the service center 6 using the speaker 20 and the microphone 18 as necessary. it can. When the user ID, password, and user personal information are input, the station 10 causes the display unit 14 to display a telephone number screen. This telephone number screen is also similar to the telephone number screen displayed on the display unit 104 in S14 of FIG.

  In S <b> 54, the user U selects a desired telephone number on the telephone number selection screen displayed on the display unit 14. In S14, the user U selects one desired telephone number from the one or more telephone numbers. When one telephone number is selected, the station 10 causes the display unit 14 to display a model selection screen. This model selection screen is also the same as the model selection screen displayed on the display unit 104 in S16 of FIG.

  Next, in S <b> 56, the user U selects a desired model of the communication terminal on the model selection screen displayed on the display unit 14.

  Next, in S58, the station 10 prepares a new terminal of the model selected in S56. The content of the process of S58 is the same as S24 of FIG.

  Next, in S60, the server 200 updates the SIM management information of the SIM card attached to the new terminal prepared in S58. The contents of the process of S60 are also substantially the same as S26 of FIG. That is, first, the station 10 specifies the card ID of the SIM card attached to the new terminal prepared in S58. Then, the station 10 transmits the specified card ID, the telephone number selected in S54, and the user information (that is, user ID, password, and user personal information) input in S52 to the server 200. When the server 200 receives the card ID and the user information from the station 10, the server 200 associates the received card ID with the telephone number. Thereby, the SIM management information corresponding to the received card ID is updated. At the same time, the server 200 stores the user information (that is, the user ID, password, and user personal information) received from the station 10 in the user information storage area 210 in association with each other.

  Next, in S62, the server 200 prepares accessories to be used with the new terminal prepared in S58. The content of the process of S62 is the same as that of S28 of FIG.

  Next, in S64, the station 10 provides the prepared new terminal and accessories to the user U. The content of the process of S64 is the same as that of S30 of FIG.

(Model change (online procedure); Fig. 8)
With reference to FIG. 8, a series of flows when the user U uses the user PC 100 to access the server 200 and applies for a model change procedure will be described. In this example, it is assumed that the user U desires to change the model when the user U has a target terminal that is a communication terminal that has already been used.

  In S90, the user U operates the user PC 100 to access the server 200. The server 200 displays a main screen on the display unit 104 of the user PC 100. Then, the user U inputs a predetermined model change application operation on the main screen. When the model change application operation is input, the server 200 displays a predetermined login screen on the display unit 104 of the user PC 100.

  Next, in S <b> 92, the user U inputs a user ID, a password, and a telephone number (that is, login information) on the login screen displayed on the display unit 104. Each of these pieces of information is input (that is, registered) at the time of a new contract. When the user ID, password, and telephone number are input, the server 200 authenticates the combination of the input user ID, password, and telephone number. When the authentication is successful, the server 200 displays the combination on the display unit 104 of the user PC 100. A predetermined model selection screen is displayed.

  In S94, the user U selects the desired model of the communication terminal on the model selection screen displayed on the display unit 104. The model selection screen includes one or more types of communication terminals that the service provider can provide to the applicant (that is, the user U). The user U selects a desired model from the one or more models.

  In S96, the server 200 generates reservation information including each information input in S92 and S94. Then, the server 200 transmits the generated reservation information to the station 10. The station 10 stores the reservation information received from the server 200 in the reservation information storage area 46 of the memory 42. Furthermore, the server 200 generates information code data representing an information code in which reservation information is recorded, and supplies the information code data to the user PC 100. The server 200 also supplies information indicating the station 10 for receiving the new terminal after the model change (that is, the station 10 for delivery) together with the information code data. The user U can output an information code based on the information code data acquired by the user PC 100.

  In S98, the user U goes to the delivery station 10 designated by the server 200. Then, the user U operates the operation unit 16 of the station 10 and selects “model change” and “reserved” from the menu screen.

  In S100, the station 10 reads the information code possessed by the user U. Specifically, the station 10 causes the reading unit 28 to read the information code output by the user U based on the information code data (see S96). The station 10 acquires the reservation information (see S96) recorded in the information code by reading the information code. Then, the station 10 determines that reservation information that matches the reservation information acquired by reading the information code is stored in the reservation information storage area 46 of the memory 42.

  In S102, the station 10 prepares a new terminal of a model (that is, a model selected by the user U) included in the reservation information. The content of the process of S102 is the same as that of S24 of FIG.

  In S104, the server 200 is attached to the SIM terminal (first SIM management information) of the SIM card attached to the new terminal prepared in S102 and the target terminal that the user U already has. The SIM management information (second SIM management information) of the SIM card is updated. Specifically, first, the station 10 specifies the card ID of the SIM card installed in the new terminal prepared in S102. Then, the station 10 transmits the specified card ID and the telephone number included in the reservation information (that is, the telephone number with which the user U has a contract) to the server 200. Since the method for specifying the card ID of the SIM card installed in the new terminal is the same as S26 in FIG. 6, detailed description thereof is omitted. When the server 200 receives the card ID and the telephone number from the station 10, the server 200 receives the first SIM management information including the received card ID (that is, the card ID of the SIM card attached to the new terminal). The second SIM management information including the card ID associated with the telephone number so far (that is, the card ID of the SIM card mounted on the target terminal used by the user U so far) is specified. Then, the server 200 changes the first SIM management information to a state in which the card ID is associated with the telephone number (that is, the telephone number is newly associated with the card ID). At the same time, the server 200 changes the second SIM management information to a state in which the card ID (the card ID of the SIM card attached to the target terminal) and the telephone number are not associated with each other (that is, the card ID). And the correspondence between the telephone number and the user ID are released). In other words, the server 200 performs a process of changing the card ID associated with the telephone number in S104. As a result, the first SIM management information and the second SIM management information are updated.

  In S106, the station 10 prepares accessories to be used with the new terminal prepared in S102. The content of the process of S106 is the same as that of S28 of FIG.

  Next, in S108, the station 10 provides the prepared new terminal and accessories to the user U. The content of the process of S108 is the same as that of S30 of FIG. The user U can use the received new terminal as a new terminal after the model change. Immediately after receiving the new terminal, the user U can execute communication using the new terminal based on the telephone number with which the user U contracts. The user U can also use user information 212 (for example, various data such as phone book information and images) corresponding to the user ID of the user stored in the server 200 via the new terminal. Furthermore, various data such as telephone directory information and images generated when the user U uses a new terminal is transmitted to the server 200 as needed. The server 200 stores various data received from the new terminal in addition to the user information 212 corresponding to the user ID of the user U. And the target terminal which is a terminal before a model change transfers to the state which cannot perform communication after execution of the process of said S104. When the above processes are completed, the model change is completed.

(Model change (direct procedure); Fig. 9)
With reference to FIG. 9, a series of flows when the user U directly applies for a model change procedure using the station 10 will be described.

  In S120, the user U goes to the desired station 10, operates the operation unit 16 of the station 10, and selects “change model” and “start application” from the menu screen. In this case, the station 10 displays a login screen on the display unit 14. Here, the login screen displayed on the display unit 14 is the same as the login screen displayed on the display unit 104 in S92 of FIG.

  In S122, the user U operates the operation unit 16 on the login screen displayed on the display unit 14, and inputs a user ID, a password, and a telephone number (that is, login information). When the user ID, password, and telephone number are input, the server 200 authenticates the combination of the input user ID, password, and telephone number. When the authentication is successful, the display unit 14 displays a model selection screen. Is displayed. Here, the model change screen displayed on the display unit 14 is the same screen as the model change screen displayed on the display unit 104 in S94 of FIG.

  In S <b> 124, the user U selects a desired model of the communication terminal on the model selection screen displayed on the display unit 14. The content of S124 is the same as S94 of FIG.

  Next, in S126, the server 200 prepares a new terminal of the model selected in S124. The content of the process of S126 is the same as that of S102 of FIG.

  Next, in S128, the server 200 sets the SIM management information (that is, the first SIM management information) of the SIM card installed in the new terminal prepared in S126 and the target terminal that the user U already has. The SIM management information (that is, the second SIM management information) of the installed SIM card is updated. The contents of the process of S128 are also substantially the same as S104 of FIG. That is, first, the station 10 specifies the card ID of the SIM card attached to the new terminal prepared in S126. Then, the station 10 transmits the specified card ID and the telephone number input in S122 (that is, the telephone number with which the user U has a contract) to the server 200. The server 200 changes the first SIM management information to a state in which the received card ID is associated with the telephone number (that is, a new telephone number is associated with the card ID). At the same time, the server 200 changes the second SIM management information to a state in which the card ID (the card ID of the SIM card attached to the target terminal) and the telephone number are not associated with each other (that is, the card ID). And the phone number association). As a result, the first SIM management information and the second SIM management information are updated.

  In S130, the server 200 prepares accessories to be used with the new terminal prepared in S126. The content of the process of S130 is the same as that of S106 of FIG.

  Next, in S132, the prepared new terminal and accessories are provided to the user U. The content of the process of S132 is the same as that of S108 of FIG.

(Repair application and substitute terminal rental (online procedure); Fig. 10, Fig. 11)
With reference to FIG. 10, a series of flows from when the user U accesses the server 200 using the user PC 100, applies for repair, and receives an alternative terminal loan will be described. In this example, when the user U has a target terminal which is a communication terminal that is already used, a situation is assumed in which the user desires repair of the target terminal.

  In S150, the user U operates the user PC 100 to access the server 200. The server 200 displays a main screen on the display unit 104 of the user PC 100. Then, the user U inputs a predetermined repair application operation on the main screen. When the repair application operation is input, the server 200 displays a login screen on the display unit 104 of the user PC 100.

  In S152, the user U inputs a user ID, a password, and a telephone number (that is, login information) on the login screen displayed on the display unit 104. When the user ID, password, and telephone number are input, the server 200 authenticates the combination of the input user ID, password, and telephone number. When the authentication is successful, the server 200 displays the combination on the display unit 104 of the user PC 100. A predetermined state input screen is displayed.

  In S154, the user U inputs the failure status of the target terminal to be repaired on the status input screen displayed on the display unit 104. On the status input screen, in addition to buttons categorizing the failure status (for example, “Display is broken”, “Power is not turned on”, “Communication is not possible”, “Battery is consumed significantly”, etc.) An input field for explaining details is provided. The user U can take a picture of the malfunctioning target terminal with the camera 108 or can make a voice call with the operator of the service center 6 using the speaker 110 and the microphone 112 as necessary.

  In S156, the server 200 displays a proposal screen based on the failure status input in S154. The proposal screen includes various information based on the failure status input in S154. Specifically, on the proposal screen, the repair cost that is predicted based on the failure status, the purchase price that is predicted when the target terminal in failure is traded in, and the replacement price that is predicted when the terminal is replaced with a new terminal Various information such as recommended models for replacement is included. The user U can determine whether to continue the repair or shift to the model change by looking at these pieces of information. The proposal screen further includes a repair continuation button for instructing to continue the repair and a model change button for instructing to shift to the model change.

  In S158, the user U inputs a repair continuation instruction. That is, the user U selects the repair continuation button on the proposal screen. In this case, each procedure after S160 is executed. On the other hand, when the user U selects the model change button on the proposal screen, the repair procedure is interrupted and the process proceeds to the model change procedure. In this case, each procedure after S94 in FIG. 8 is executed.

  In S160, the server 200 generates reservation information including each information input in S152 and S154. Then, the server 200 transmits the generated reservation information to the station 10. The station 10 stores the reservation information received from the server 200 in the reservation information storage area 46 of the memory 42. Furthermore, the server 200 generates information code data representing an information code in which reservation information is recorded, and supplies the information code data to the user PC 100. The server 200 also supplies information indicating the station 10 for the user U to receive an alternative terminal to be used during the repair period of the target terminal together with the information code data. The user U can output an information code based on the information code data acquired by the user PC 100.

  In S162, the user U goes to the station 10 for receiving an alternative terminal designated by the server 200. Then, the user U operates the operation unit 16 of the station 10 and selects “repair” and “reserved” from the menu screen.

  In S164, the station 10 reads the information code possessed by the user U. Specifically, the station 10 causes the reading unit 28 to read the information code output by the user U based on the information code data (see S160). The station 10 acquires the reservation information (see S160) recorded in the information code by reading the information code. Then, the station 10 determines that reservation information that matches the reservation information acquired by reading the information code is stored in the reservation information storage area 46 of the memory 42.

  Next, in S <b> 166, the user U places the target terminal in the terminal slot 24. Specifically, the station 10 first opens the door of the terminal slot 24 and causes the display unit 14 to display a message instructing the user U to place the target terminal in the terminal slot 24. Then, the user U places the target terminal in the terminal slot 24.

  In subsequent S168, the station 10 collects the target terminal arranged in the terminal slot 24. Specifically, the station 10 operates the transport mechanism 30 to remove the target terminal arranged in the terminal slot 24 from the terminal slot 24. Then, the station 10 identifies one box (for example, 600b in FIG. 3) in which the target terminal is not accommodated from among the boxes in the repair reception terminal storage unit 64, and the terminal slot 24 is placed in the box. The target terminal removed from the terminal is accommodated. At this time, the station 10 causes the transport mechanism 30 to read the tag of the box, and acquires the box ID of the box containing the target terminal. When the station 10 collects the target terminal in S168, the station 10 displays a predetermined designation screen on the display unit 14.

  Next, in S <b> 170 of FIG. 11, the user U designates a station for receiving the repaired target terminal on the designation screen displayed on the display unit 14. On the designation screen, candidate stations including the station 10 currently being processed by the user U are displayed. The user U designates one station for receiving the repaired target terminal from among the candidate stations.

  Next, in S172, the station 10 prepares an alternative terminal. Specifically, first, the station 10 operates the transport mechanism 30 to take out the box (for example, 800a) in which the alternative terminal provided to the user U is stored from the alternative terminal storage unit 68. At this time, the transport mechanism reads the box ID recorded on the tag of the removed box. Although not shown, the box ID is associated with the terminal ID of an alternative terminal (for example, 810a) accommodated therein (that is, the same ID as the terminal ID recorded in the information code 830a of the alternative terminal). ing. The station 10 takes out the alternative terminal from the box. The taken out alternative terminal is arranged in a predetermined work space. Thereafter, the transport mechanism 30 returns the box (that is, the empty box) after the alternative terminal is taken out to the alternative terminal storage unit 68.

  In S174, the server 200 detects the SIM management information (third SIM management information) of the SIM card attached to the alternative terminal prepared in S172 and the SIM attached to the target terminal requested by the user U for repair. The card SIM management information (fourth SIM management information) is updated. Specifically, first, the station 10 specifies the card ID of the SIM card attached to the alternative terminal prepared in S172. The station 10 stores in advance an information table in which the terminal ID of the alternative terminal is associated with the card ID of the SIM card attached to the alternative terminal. Then, the station 10 transmits the specified card ID and the telephone number included in the reservation information (that is, the telephone number with which the user U has a contract) to the server 200. When the server 200 receives the card ID and the telephone number from the station 10, the server 200 receives the third SIM management information including the received card ID (that is, the card ID of the SIM card attached to the alternative terminal). The fourth SIM management information including the card ID associated with the telephone number so far (that is, the card ID of the SIM card attached to the target terminal that the user U requested repair) is specified. Then, the server 200 changes the third SIM management information to a state in which the card ID is associated with the telephone number (that is, the telephone number is newly associated with the card ID). At the same time, the server 200 changes the fourth SIM management information so that the card ID (the card ID of the SIM card attached to the target terminal) and the telephone number are not associated with each other (that is, the card ID). And the phone number association). In other words, the server 200 performs a process of changing the card ID associated with the telephone number in S174. As a result, the third SIM management information and the fourth SIM management information are updated.

  In S176, the station 10 prepares accessories to be used with the alternative terminal prepared in S172. The content of the process of S176 is the same as that of S28 of FIG.

  Next, in S178, the station 10 provides the user with the prepared alternative terminal and accessories. The content of the process of S178 is the same as that of S30 of FIG. The user U can use the received alternative terminal as his / her communication terminal during repair of the target terminal. Immediately after receiving the substitute terminal, the user U can execute communication based on the telephone number with which the user U has contracted using the substitute terminal. Then, the target terminal requested to be repaired shifts to a state in which communication cannot be performed after the processing of S174 described above. The user U can also use user information 212 (for example, various data such as phone book information and images) corresponding to the user ID of the user stored in the server 200 via an alternative terminal. Furthermore, various data such as telephone directory information and images generated when the user U uses the alternative terminal is transmitted to the server 200 as needed. The server 200 stores various data received from the alternative terminal in addition to the user information 212 corresponding to the user ID of the user U.

  Next, in S180, the station 10 receives the box ID (see S168 in FIG. 10) of the box in which the target terminal collected from the user U is stored, and the terminal ID indicating the alternative terminal provided to the user U (S172 in FIG. 11). The server 200 generates a repair ticket including the repair information indicating the repair content to be performed on the target terminal, and the station ID indicating the station 10 designated by the user U (see S170 in FIG. 11). Send to. The repair information included in the repair ticket is generated by the station 10. Specifically, the station 10 specifies the repair content (for example, “display replacement”) to be performed on the target terminal according to the failure status (see S154 in FIG. 10) input by the user U. Then, repair information indicating the repair contents is generated. Further, the repair information includes user information of the user such as a user ID, a password, and a telephone number of the user U. When the server 200 receives the repair ticket from the station 10, the server 200 stores the received repair ticket in the repair ticket storage area 230 (see FIG. 5).

  When the above processes are completed, a series of procedures from the application for repair to the lending of the alternative terminal is completed.

(Repair application and alternative terminal rental (online procedure); Fig. 12, Fig. 11)
With reference to FIG. 12, a series of flows from the user U using the station 10 to applying for repair and renting an alternative terminal will be described.

  In S190, the user U visits the desired station 10, operates the operation unit 16 of the station 10, and selects “repair” and “start application” from the menu screen. In this case, the station 10 displays a login screen on the display unit 14. Here, the login screen displayed on the display unit 14 is the same as the login screen displayed on the display unit 104 in S92 of FIG.

  In S192, the user U operates the operation unit 16 on the login screen displayed on the display unit 14, and inputs the user ID, password, and telephone number (that is, login information). When the user ID, password, and telephone number are input, the server 200 authenticates the combination of the input user ID, password, and telephone number. When the authentication is successful, the status input screen is displayed on the display unit 14. Is displayed. Here, the state input screen displayed on the display unit 14 is the same screen as the state input screen displayed on the display unit 104 in S154 of FIG.

  In S194, the user U inputs the failure status of the target terminal to be repaired on the status input screen displayed on the display unit. The user U can take a picture of the malfunctioning target terminal with the camera 22 or make a voice call with the operator of the service center 6 using the speaker 20 and the microphone 18 as necessary.

  In S196, the station 10 displays a proposal screen on the display unit 14 based on the failure status input in S194. Here, the proposal screen displayed on the display unit 14 is the same screen as the proposal screen displayed on the display unit 104 in S156 of FIG.

  In S198, the user U inputs a repair continuation instruction. That is, the user U selects the repair continuation button on the proposal screen. In this case, each procedure after S200 is executed. On the other hand, when the user U selects the model change button on the proposal screen, the repair procedure is interrupted and the process proceeds to the model change procedure. In this case, each procedure after S124 of FIG. 9 is executed.

  In S <b> 200, the user U puts the target terminal into the terminal slot 24. The content of the process of S200 is the same as that of S166 of FIG.

  In subsequent S <b> 202, the station 10 collects the target terminal arranged in the terminal slot 24. The content of the process of S202 is the same as that of S168 of FIG.

  Thereafter, the procedures of S170 to S180 in FIG. 11 are executed as in the case of the online procedure.

(Backend processing; FIG. 13)
Referring to FIG. 13, a series of flows from the application for repair of the target terminal to the repair of the target terminal until delivery of the target terminal after the repair to station 10 (so-called back-end processing). Will be explained. In this example, it is assumed that the user U has already applied for repair of the target terminal and has borrowed an alternative terminal.

  In S220, the employee of the service center 6 collects the case constituting the repair reception terminal storage unit 64 from the station 10 from which the user U's target terminal has been collected, together with the box stored therein. Then, the recovered case of the repair reception terminal storage unit 64 is carried to the service center 6. In addition, when taking out the case which comprises the repair reception terminal storage part 64 from the station 10, an employee attaches the case of the alternative repair reception terminal storage part 64 to the station 10. FIG.

  In S222, the repair person in charge of the repair at the service center 6 takes out the box containing the target terminal to be repaired from the case of the repair reception terminal storage unit 64 carried to the service center 6 in S220, and The tag is read by a predetermined reading device, and the box ID is acquired. Then, the repair person operates a terminal device for the repair person provided in the service center 6, and the box obtained from the plurality of repair tickets 232 stored in the repair ticket storage area 230 of the server 200 is acquired. A repair ticket including the ID (hereinafter referred to as “specific repair ticket”) is specified. The terminal device for the repair person can access the repair ticket storage area 230 of the server 200. Then, the repairman specifies the repair content (for example, “display replacement”) indicated by the repair information included in the specific repair ticket.

  In subsequent S224, the repair person takes out the target terminal from the box and repairs the target terminal with the repair content specified in S222. For example, if the repair content is “display replacement”, the repair person replaces the display of the target terminal.

  Next, in S226, the repairman returns the target terminal whose repair has been completed to the box in which the target terminal is accommodated (that is, the box stored in the case of the repair reception terminal storage unit 64). Further, the repairman stores the box containing the target terminal in a case constituting the repaired terminal storage unit 66 corresponding to the station 10 indicated by the station ID included in the specific repair ticket. Then, the repair person operates a terminal device for the repair person, and performs a predetermined end process indicating that the repair of the target terminal is finished.

  Subsequently, in S228, the server 200 generates a repaired ticket. Specifically, the server 200 generates a repaired ticket by changing the repair information in the specific repair ticket to the finished repair information indicating the finished repair content. As described above, in the repaired ticket, the box ID of the box in which the target terminal that has been repaired is stored, the terminal ID that indicates the alternative terminal provided when the target terminal is deposited, and the end that indicates the repair details that have been completed The repair information and the station ID indicating the station 10 designated as the delivery destination by the user U are included. The server 200 transmits the generated repaired ticket to the station 10 indicated by the station ID. Upon receiving the repaired ticket from the server 200, the station 10 stores it in the repaired ticket storage area 48 (see FIG. 2).

  Next, in S230, the employee delivers (ie, attaches) the case of the repaired terminal storage unit 66 in which the box is stored in S226 to the corresponding station 10. In addition, when an employee delivers the case which comprises the repaired terminal storage part 66 to the station 10, the case of the repaired terminal storage part 66 with which it was mounted | worn until then is collect | recovered.

  Thereafter, in S232, the server 200 transmits a message to the user U that the requested repair has been completed. The message may be transmitted to the user PC 100, an alternative terminal, or the like, for example. The message also includes information indicating the station 10 that can deliver the repaired target terminal (that is, the station 10 designated by the user U at the time of application). When the above processing ends, the back-end processing in FIG. 13 ends.

(Alternative terminal collection and delivery of repaired target terminals; Fig. 14)
With reference to FIG. 14, a series of flows until the user U receives collection of an alternative terminal and delivery of a repaired target terminal using the station 10 will be described. In this example, it is assumed that the user U has received a repair end message (see S232 in FIG. 13) indicating that the requested repair has ended from the server 200.

  In S240, the user U visits the station 10 that can deliver the repaired target terminal (that is, the station 10 designated by the user U at the time of application), operates the operation unit 16 of the station 10, and from the menu screen, Select “Repair” or “Handover”.

  Next, in S242, the station 10 reads the information code attached to the alternative terminal owned by the user U. Specifically, the station 10 causes the reading unit 28 to read the information code attached to the alternative terminal. The station 10 obtains a terminal ID indicating the alternative terminal by reading the information code of the alternative terminal.

  In subsequent S244, the station 10 determines that the repaired ticket including the acquired terminal ID from the plurality of repaired tickets 50 stored in the repaired ticket storage area 48 (hereinafter referred to as “specific repaired ticket”). "). As a result, the station 10 can confirm that the repair of the target terminal requested by the user U is completed and the repaired target terminal is stored in the repaired terminal storage 66 of the own device. When the specific repaired ticket is specified, the station 10 opens the door of the terminal slot 24 and causes the display unit 14 to display a message instructing the user U to place an alternative terminal in the terminal slot 24.

  Next, in S <b> 246, the user U places an alternative terminal in the terminal slot 24.

  Next, in S248, the station 10 collects the alternative terminal arranged in the terminal slot 24. Specifically, the station 10 operates the transport mechanism 30 to remove the alternative terminal arranged in the terminal slot 24 from the terminal slot 24.

  Next, in S250, the station 10 cleans the collected alternative terminal. That is, the station 10 operates the cleaning unit 34 to clean the alternative terminal collected in S248. And the station 10 operates the conveyance mechanism 30 again, specifies one box in which the alternative terminal is not accommodated from the alternative terminal storage unit 68, and cleans the box by the cleaning unit 34. Accommodates alternative terminals after being placed. At this time, the station 10 causes the transport mechanism 30 to read the tag of the box, obtains the box ID of the box containing the substitute terminal, and stores it in association with the terminal ID of the substitute terminal.

  Next, in S252, the station 10 prepares a target terminal that has been repaired. Specifically, the station 10 first specifies the box ID included in the specific repaired ticket (that is, the box ID of the box in which the repaired target terminal is accommodated). Then, the station 10 operates the transport mechanism 30 to specify a box corresponding to the specified box ID from among the boxes of the repaired terminal storage unit 66. At this time, the transport mechanism 30 identifies the box corresponding to the identified box ID by reading the tag of each box of the repaired terminal storage unit 66. Next, the station 10 takes out the repaired target terminal from the identified box. The repaired target terminal that has been taken out is placed in a predetermined work space. Thereafter, the transport mechanism 30 returns the box (that is, the empty box) after the repaired target terminal is taken out to the repaired terminal storage unit 66. That is, the alternative terminal returned to the repaired terminal storage 66 can be lent out to the user again. There is no need for employees of the service center 6 to collect used alternative terminals.

  Next, in S254, the server 200 prepares the SIM management information (that is, the above-mentioned third SIM management information) of the SIM card attached to the alternative terminal returned to the alternative terminal storage unit 68 in S250 and the S252. The SIM management information (that is, the fourth SIM management information) of the SIM card mounted on the repaired target terminal is updated. Specifically, first, the station 10 specifies the card ID of the SIM card attached to the alternative terminal. The method for specifying an alternative terminal is as described above. Furthermore, the station 10 specifies the telephone number included in the repair information of the specific repaired ticket. Then, the station 10 transmits the specified card ID and the telephone number to the server 200. When the server 200 receives the card ID and the telephone number from the station 10, the server 200 receives the third SIM management information including the received card ID (that is, the card ID of the SIM card attached to the alternative terminal). And the fourth SIM management information including the card ID associated with the telephone number before the repair request (that is, the card ID of the SIM card mounted on the repaired target terminal). The server 200 can identify the card ID associated with the received telephone number before the repair request by referring to the history information included in each SIM management information. Then, the server 200 changes the fourth SIM management information to a state in which the identified card ID and the telephone number are associated with each other (that is, before the repair in which the card ID and the telephone number are associated with each other). To the state of). At the same time, the server 200 changes the third SIM management information to a state in which the card ID (the card ID of the SIM card attached to the alternative terminal) is not associated with the telephone number (that is, the card ID). And the phone number association). In other words, the server 200 performs a process of changing the card ID associated with the telephone number in S254. As a result, the third SIM management information and the fourth SIM management information are updated.

  Next, in S256, the station 10 provides the user U with the prepared repaired target terminal. Specifically, the station 10 arranges the repaired target terminal in the terminal slot 24 and opens the terminal slot 24 door. The user U can take out the repaired target terminal arranged in the terminal slot 24. The user U can perform communication using the repaired target terminal immediately after receiving the user U. In addition, the user U uses the user information 212 (for example, various data such as phone book information and images) corresponding to the user ID of the user stored in the server 200 via the repaired target terminal. Can do. Further, in the future, various data such as phone book information and images generated by the user U using the repaired target terminal will be transmitted to the server 200 as needed. The server 200 stores various data received from the repaired target terminal in addition to the user information 212 corresponding to the user ID of the user U.

  The configuration of the service providing system 2 according to the present embodiment and the flow of service provision have been described above. As described above, in this embodiment, in a state where the repaired target terminal is stored in the repaired terminal storage unit 66, the station 10 reads the information code attached to the substitute terminal, whereby the substitute terminal replaces the substitute terminal. When the terminal ID is acquired, the repaired target terminal accommodated in the box indicated by the box ID associated with the terminal ID of the alternative terminal is delivered to the user U (see S242 to S256 in FIG. 14). . That is, the station 10 can specify the repaired target terminal using the terminal ID acquired from the alternative terminal and deliver it to the user U. According to the above configuration. Even if the user U who owns the alternative terminal (that is, the user U of the target terminal) does not manually input information that can identify the user, such as his user ID and password, to the station 10, the station 10 By reading the information code, the terminal ID can be automatically acquired from the alternative terminal, and the repaired target terminal can be specified based on the terminal ID and delivered to the user. Therefore, the operation of the user U when receiving the delivery of the target terminal can be simplified. Therefore, in a situation where a repair service is provided for the target terminal used by the user U and an alternative terminal is lent out while the service is being provided, the burden on the user U can be reduced.

  In this embodiment, the station 10 includes the terminal slot 24 and the transport mechanism 30, collects the target terminals that are desired to be repaired (see S168 in FIG. 10 and S202 in FIG. 12), and provides an alternative terminal (see FIG. 11 (S178), the alternative terminal brought by the user U can be collected (S248 in FIG. 14). Therefore, the user U can execute all necessary procedures in the station 10 without going to an agent or the like when providing repair service for the target terminal.

  In the present embodiment, when the model change service is provided, the server 200 already has the SIM management information (first SIM management information) of the SIM card installed in the new terminal and the user U. The SIM management information (second SIM management information) of the SIM card attached to the target terminal is updated (see S104 in FIG. 8). Specifically, the server 200 changes the first SIM management information to a state in which the card ID and the telephone number are associated (that is, the telephone number is newly associated with the card ID). At the same time, the server 200 changes the second SIM management information to a state in which the card ID (the card ID of the SIM card attached to the target terminal) and the telephone number are not associated with each other (that is, the card ID). And the correspondence between the telephone number and the user ID are released). Thereby, immediately after receiving the new terminal, the user U can execute communication based on the telephone number with which the user U contracts using the new terminal. Therefore, it is not necessary for the user U to remove the SIM card from the target terminal and newly attach it to the new terminal when the model is changed. Therefore, according to the service providing system 2 of the present embodiment, the work load on the user U can be reduced when the model change service is provided.

  Similarly, in the present embodiment, even when an alternative terminal is lent out when the repair service is provided, the server 200 performs SIM management information on the SIM card mounted on the prepared alternative terminal (third (SIM management information) and the SIM management information (fourth SIM management information) of the SIM card mounted on the target terminal requested to be repaired by the user U (see S174 in FIG. 11). Specifically, the server 200 changes the third SIM management information to a state in which the card ID and the telephone number are associated with each other (that is, the telephone number is newly associated with the card ID). At the same time, the server 200 changes the fourth SIM management information so that the card ID (the card ID of the SIM card attached to the target terminal) and the telephone number are not associated with each other (that is, the card ID). And the phone number association). Thereby, the user U can execute communication based on the telephone number with which the user U contracts using the alternative terminal immediately after receiving the alternative terminal. Therefore, it is not necessary for the user U to remove the SIM card from the target terminal and attach it to the alternative terminal in response to the repair request. Therefore, according to the service providing system 2 of the present embodiment, the work load on the user U can be reduced when the repair service is provided.

  Further, in this embodiment, even when the alternative terminal is returned and the target terminal that has been repaired is delivered, the server 200 performs SIM management information (that is, the above-described SIM card information of the SIM card attached to the collected alternative terminal). The third SIM management information) and the SIM management information of the SIM card mounted on the repaired target terminal (that is, the fourth SIM management information) are updated (see S254 in FIG. 14). Specifically, the server 200 changes the fourth SIM management information to a state in which the specified card ID and the telephone number are associated with each other (that is, the card ID and the telephone number are associated with each other). Return to the state before repair). At the same time, the server 200 changes the third SIM management information to a state in which the card ID (the card ID of the SIM card attached to the alternative terminal) is not associated with the telephone number (that is, the card ID). And the phone number association). Accordingly, the user U can execute communication based on the telephone number with which the user U contracts using the target terminal immediately after receiving the repaired target terminal. Therefore, it is not necessary for the user U to remove the SIM card from the alternative terminal and attach it to the target terminal again when the repaired target terminal is delivered. Therefore, according to the service providing system 2 of the present embodiment, the work burden on the user U can be further reduced when the repair service is provided.

  Further, the station 10 of this embodiment includes a first interface unit 12a and a second interface unit 12b. Therefore, while the first user is accepting input related to service provision in the first interface unit 12a, the second user inputs related to service provision in the second interface unit 12b. Can be accepted. Therefore, compared with the conventional configuration provided with only one interface unit, even when there are a plurality of users, the time required for each user to wait for the turn is shortened. The station 10 includes one storage unit 60. However, the communication terminal can be taken out or the communication terminal can be collected from any of the terminal slots 24a and 24b. Therefore, for example, even when there are many users who wish to use the service station, each user receives a desired communication terminal using either the first interface unit 12a or the second interface unit 12b. Can be recovered. Therefore, the convenience of each user can be improved as compared with the conventional configuration in which only one interface unit is provided.

  In this embodiment, the server 200 displays a proposal screen based on the failure status input by the user U in S156 of FIG. Similarly, in S196 of FIG. 12, the station 10 displays a proposal screen based on the failure situation input by the user U. In any case, the proposal screen shows the repair cost predicted based on the failure status, the purchase price expected when the target terminal in failure is traded in, and the replacement price predicted when the terminal is replaced with a new terminal. Various information such as recommended models for replacement is included. The user U can determine whether to continue the repair or shift to the model change by looking at these pieces of information.

(Correspondence)
The box ID of the box that houses the target terminal to be repaired is an example of “specific information”. The terminal ID of the alternative terminal is an example of “identification information”. The repaired terminal storage unit 66 is an example of a “storage unit”. The process of S242 in FIG. 14 is an example of the process executed by the “identification information acquisition unit”. The processing of S244 and S256 is an example of processing executed by the “target terminal return unit”. S168 in FIG. 10 and S202 in FIG. 12 are examples of processing executed by the “target terminal collection unit”. S178 in FIG. 11 is an example of an “alternative terminal providing unit”. S248 in FIG. 14 is an example of processing executed by the “alternative terminal collection unit”.

(Second embodiment)
A description will be given centering on differences from the first embodiment. In this embodiment, in the station 10, each interface unit further includes a wireless communication I / F. Then, the station 10 acquires the terminal ID from the alternative terminal by performing wireless communication with the alternative terminal via the wireless communication I / F in S242 of FIG. Also in the present embodiment, the operation of the user U when receiving delivery of the target terminal can be simplified. Here, the wireless communication is any one of arbitrary wireless communication such as Bluetooth (registered trademark) communication, NFC (Near Field Communication) communication, Wi-Fi communication, and the like.

  As mentioned above, although the Example of the technique disclosed by this specification was described in detail, said Example is only an illustration and does not limit a claim. The technology described in the claims includes various modifications and changes of the specific examples illustrated above. For example, the following modifications may be adopted.

(Modification 1) In each of the above embodiments, the server 200 updates the SIM management information, so that the user U can replace the communication terminal (for example, a new terminal after model change, an alternative terminal after repair application) Then, using the repaired target terminal delivered after the recovery of the alternative terminal, communication based on the telephone number with which the contract is made can be immediately executed (S104 in FIG. 8, S128 in FIG. 9, S174 in FIG. 11, FIG. 14 S254). However, the server 200 does not have to execute the process of updating the SIM management information. In this case, the station 10 may display an image for explaining a work procedure for attaching / detaching the SIM card on the display unit 14. The station 10 may output a guide voice for explaining the work procedure from the speaker 20 as necessary. The user U removes the SIM card from the communication terminal before replacement and attaches it to the communication terminal after replacement while referring to the image displayed on the display unit 14 and the guide voice output from the speaker 20. Can be executed. In this modification, the SIM card does not have to be mounted in advance on the alternative terminal of FIG.

(Modification 2) In each of the above-described embodiments, the station 10 has two interface units, the first interface unit 12a and the second interface unit 12b. The station is not limited to this, and the station may have three or more interface units.

(Modification 3) In each of the above embodiments, the server 200 updates the SIM management information (see S104 in FIG. 8, S128 in FIG. 9, S174 in FIG. 11, and S254 in FIG. 14). In a modified example, the station 10 may update the SIM management information. Even in such a case, the user U makes a contract using the exchanged communication terminal (for example, a new terminal after changing the model, an alternative terminal after applying for repair, or a repaired target terminal delivered after collecting the alternative terminal). Communication based on the telephone number can be immediately executed.

(Modification 4) The SIM management information update procedure (see S104 in FIG. 8, S128 in FIG. 9, S174 in FIG. 11, and S254 in FIG. 14) in each of the above embodiments is merely an example. It is not limited. Generally speaking, the SIM management information update procedure is such that the second medium ID and the target subscriber related information are obtained from the state in which the first medium ID and the target subscriber related information are associated with each other. An arbitrary procedure can be used as long as the state can be changed to the associated state.

(Modification 5) In the first embodiment, the information code (see 830a and 830b in FIG. 3) in which the terminal ID of the alternative terminal is recorded is attached in advance to the surface of the alternative terminal. However, the information code in which the terminal ID of the alternative terminal is recorded may be displayed on the display unit of the alternative terminal when a predetermined display operation is input to the operation unit of the alternative terminal.

(Modification 6) In each of the above embodiments, when the user U applies for repair using the station 10, the user U displays the target terminal to be repaired on the status input screen displayed on the display unit 14. Is entered (see S194 in FIG. 12). Instead, the user U may connect the connector 26 to the terminal of the target terminal while the state input screen is displayed on the display unit 14. In that case, the station 10 may communicate with the target terminal connected to the connector 26 and acquire information indicating the failure status of the target terminal.

(Modification 7) In each of the embodiments described above, the service providing system 2 provides the user with three types of services: new contract, model change, and fault repair. However, the service providing system 2 may provide services other than those described above, such as cleaning of communication terminals and upgrading of communication terminals.

(Modification 8) In each of the above embodiments, the service providing system 2 provides the user with various services mainly related to portable communication terminals (for example, new contracts, model exchanges, failure repairs, etc.). System. The target of the service provided by the service providing system is not limited to a communication terminal, and may be any terminal device that does not have a communication function.

(Modification 9) In each of the above embodiments, in S242 of FIG. 14, the station 10 acquires the terminal ID by reading the information code of the alternative terminal by the reading unit 28, or executes wireless communication with the alternative terminal. As a result, the terminal ID is acquired. Instead, in S242 of FIG. 14, the station 10 may acquire the terminal ID from the alternative terminal by reading the appearance characteristics and shape of the alternative terminal by the reading unit 28.

(Modification 10) In each of the above embodiments, the station 10 includes the first interface unit 12a and the second interface unit 12b having the same configuration. However, the present invention is not limited to this, and the first interface unit and the second interface unit may have different configurations. For example, the first interface unit may function as a main interface unit, and the second interface unit may function as a sub interface unit. In that case, for example, the second interface unit may not include a microphone, a speaker, a camera, and the like.

(Modification 11) In each of the above embodiments, as shown in FIG. 1, the station 10 includes a first interface unit 12a and a second interface unit 12b on two different side surfaces of a substantially box-shaped main body. Is provided. The arrangement of each interface unit in the station is not limited to this, and may be arbitrary. Therefore, for example, the interface units may be arranged side by side in a row.

(Modification 12) Further, in each of the above embodiments, as shown in FIG. 5, the memory 204 of the server 200 includes all of the user information storage area 210, the SIM management information storage area 220, and the repair ticket storage area 230. I have. However, the present invention is not limited to this, and at least one of the user information storage area 210, the SIM management information storage area 220, and the repair ticket storage area 230 may be provided in a memory of an external server different from the server 200. In that case, it is only necessary that the server 200 and the external server can communicate via the Internet 4.

(Modification 13) In each of the above embodiments, the user U stores user information 212 (for example, various data such as phone book information and images) corresponding to the user ID of the user stored in the server 200. It can be used via an alternative terminal. Furthermore, various data such as telephone directory information and images generated when the user U uses the alternative terminal is transmitted to the server 200 as needed. The server 200 stores various data received from the alternative terminal in addition to the user information 212 corresponding to the user ID of the user U. However, the alternative terminal may not be able to communicate with the server 200. In that case, various data such as telephone directory information and images included in the user information 212 may be stored in advance in the alternative terminal provided to the user U from the station 10. When the station 10 prepares an alternative terminal, the station 10 may further execute processing for acquiring data from the server 20 and storing the data in the alternative terminal. Further, in the case of this modification, the station 10 uses the alternative terminal when providing the repaired target terminal to the user U, so that data (such as phone book information and images newly stored in the alternative terminal ( (Hereinafter referred to as additional data) may be extracted from the alternative terminal and transmitted to the server 200. The server 200 may store additional data in addition to the user information 212 corresponding to the user ID of the user U.

(Modification 14) In each of the above embodiments, the service including provision of the communication terminal (terminal device) has been described. However, the target of the service provided by the service providing system is limited to the communication terminal (terminal device). Instead, it may be goods or money. For example, the technology disclosed in this specification can be applied to bank ATMs, cleaned clothing receiving devices, and the like.

(Modification 15) In each of the above embodiments, it has been described that data newly added by using an alternative terminal is integrated by the server 200. However, the station 10 reads the additional data of the alternative terminal, It may be combined with various types of user data read from the server 200 and stored in the repaired target terminal. Alternatively, the repaired terminal may already have the original data restored, and the station 10 may be able to add the alternative terminal data.

  Further, the technical elements described in the present specification or drawings exhibit technical usefulness alone or in various combinations, and are not limited to the combinations described in the claims at the time of filing. Moreover, the technique illustrated in this specification or the drawings achieves a plurality of objects at the same time, and has technical usefulness by achieving one of the objects.

2: Service providing system 4: Internet 6: Service center 10: Service station 11a: Worktable portion 11b: Worktable portion 12: Interface 12a: First interface portion 12b: Second interface portion 14a, 14b: Display portions 16a, 16b : Operation unit 18a, 18b: Microphone 20a, 20b: Speaker 22a, 22b: Camera 24a, 24b: Terminal slot 26a, 26b: Connector 28a, 28b: Reading unit 30a, 30b: Transport mechanism 32: Communication I / F
34: Cleaning unit 40: Control unit 42: Memory 44: Program 46: Reservation information storage area 48: Repaired ticket storage area 50: Repaired ticket 60: Storage unit 62: New terminal storage unit 64: Repair reception terminal storage unit 66 : Repaired terminal storage unit 68: Alternative terminal storage unit 70: Accessories storage unit 100: User PC
104: Display unit 106: Operation unit 108: Camera 110: Speaker 112: Microphone 114: Communication I / F
116: Control unit 118: Memory 200: Service server 202: Control unit 204: Memory 206: Communication I / F
210: User information storage area 212: User information 220: SIM management information storage area 222: SIM management information 230: Repair ticket storage area 232: Repair ticket 300: Operator terminal 410: Target terminal 420: SIM card 500a, 500b: Box 502a 502b: Tags 510a, 510b: New terminals 520a, 520b: SIM cards 600a, 600b: Boxes 602a, 602b: Tags 610a: Target terminals 620a: SIM cards 700a, 700b: Boxes 702a, 702b: Tags 710a: Target terminals 720a: SIM card 800a, 800b: box 802a, 802b: tag 810a, 810b: alternative terminal 820a, 820b: SIM card 830a, 830b: information code 900a, 900b: box 902a, 902b: tag 91 a, 910b: Accessories

Claims (4)

A service station for providing a service related to a terminal device,
Storage that associates specific information for identifying a target terminal that is a target terminal device of the service and identification information that indicates an alternative terminal provided as a terminal device in place of the target terminal, in a storage unit A control unit;
A storage unit for storing the target terminal for which the service has been provided;
An identification information acquisition unit for acquiring the identification information from the alternative terminal;
Returning the target terminal when the target terminal specified by the specific information stored in the storage unit in association with the acquired identification information is stored in the storage unit And
A service station comprising. A target terminal recovery unit for recovering the target terminal;
An alternative terminal providing unit for providing the alternative terminal when the target terminal is collected;
Alternative terminal recovery for recovering the alternative terminal when the target terminal specified by the specific information stored in the storage unit in association with the acquired identification information is stored in the storage unit And
The service station of claim 1 further comprising: The identification information is recorded in an information code represented by the alternative terminal,
The identification information acquisition unit acquires the identification information by reading the information code.
The service station according to claim 1 or 2. The identification information acquisition unit acquires the identification information by performing wireless communication with the alternative terminal.
The service station according to claim 1 or 2.

Images