JP2017004152A - Information processing device, information processing method and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow an answerer of a questionnaire to smoothly answer the current question while making the answerer check a history of previous questions and answers, and to change an answer in accordance with the answer by acquiring the answer in each question.SOLUTION: An information processing device includes a control part and a communication part. The control part creates a questionnaire page having a first area in which a plurality of questions in a questionnaire and answers to the questions can alternately and sequentially be displayed in a conversational style and a second area in which two or more panel-shaped answer buttons which indicate choices of answers to questions and are arranged in a matrix shape can be displayed. The communication part transmits the questionnaire page to a user terminal in response to an access request from the user terminal. On receiving an answer to the question in the first area from the user terminal through an answer button in the second area, the control part also updates the questionnaire page such that the received answer and the next question are displayed in the first area, and that the answer button is updated according to the next question in the second area.SELECTED DRAWING: Figure 4

Description

  The present invention relates to an information processing apparatus for conducting a questionnaire by communication with a user's computer, an information processing method and a program in the information processing apparatus.

  Conventionally, a questionnaire (Web questionnaire) using the Internet has been carried out. In the Web questionnaire, the user (monitor) who was the subject of the questionnaire survey accessed the questionnaire server using his / her PC (Personal Computer), smartphone, mobile phone, etc., and acquired the questionnaire web page. Answers to questionnaires via web pages.

  Here, as a communication method when respondents answer the Web questionnaire, the respondents answer all questions by pressing the send button after inputting the answers to all questions on the Web page. Are collectively transmitted to the server, and the web page is switched for each question, and an answer is transmitted to the server for each question.

  In the former case, there is a merit that respondents can reply while checking their own reply history, but the server (questionnaire) cannot obtain reply results until the user answers all questions, There is a demerit that the next question cannot be changed accordingly.

  On the other hand, in the latter case, there is a merit that respondents can answer smoothly on the page that changes for each question, the server can get an answer for each question, and the next question content can be changed according to the user's answer, There is a demerit that the user cannot check his / her answer history and answer by comparing with a past answer, and the answer may be shaken.

  Therefore, the questionnaires of both patterns are in a trade-off relationship, and there is still no questionnaire method that can eliminate the disadvantages of both patterns and maintain the respective merits.

  Further, in Patent Document 1 below, a questionnaire information file is generated in a matrix format in a server device, and a display file used for displaying a questionnaire in a terminal device is output based on the questionnaire information file. It is described that a display file is acquired and a questionnaire is displayed in a tile format converted from a matrix format based on the display file. According to the patent document 1, since the questionnaire information file is generated in a matrix format according to the present invention, the questionnaire creator can easily create and edit the questionnaire, while the questionnaire respondent is a questionnaire with many questions. The effect of being able to answer the questionnaire intuitively and without getting bored is described.

JP 2013-89157 A

  However, in the technique described in Patent Document 1, since the questionnaire is displayed in the tile format converted from the matrix format, the Web page is switched for each question as described above, and the server answers the question for each question. It can be said that the options in the case of transmitting are displayed as tiles, and have the same disadvantages as described above.

  In view of the circumstances as described above, the object of the present invention is to allow a respondent of a questionnaire to smoothly answer a current question while confirming a history of previous questions and responses, and obtain an answer for each question. Then, it is providing the information processing apparatus, the information processing method, and program which can change an answer according to the answer.

  In order to achieve the above object, an information processing apparatus according to an aspect of the present invention includes a control unit and a communication unit. The control unit can generate a questionnaire page. The questionnaire page includes a first area in which a plurality of questions and answers to the questionnaire can be alternately displayed in a conversational format, and two or more panel shapes arranged in a matrix showing options for the answers to the questions. And a second area in which answer buttons can be displayed. The communication unit can transmit the questionnaire page to the user terminal in response to an access request from the user terminal. When the control unit receives an answer to the question displayed in the first area of the questionnaire page from the user terminal via the answer button displayed in the second area, the received answer The questionnaire page can be updated such that the next question is displayed in the first area, and the answer button is updated in response to the next question in the second area.

  As a result, the information processing apparatus displays the answer button of the choice in the second area while alternately displaying the question and the answer in the first area, thereby allowing the respondent of the questionnaire to ask the previous question and answer. It is possible to smoothly answer the current question while checking the history, and obtain an answer for each question and change the answer according to the answer. Respondents can feel free to answer the questionnaire as if they were actually having a conversation, and there is a panel-like answer button in a second area different from the first area where the question / answer is displayed. By being displayed, it is possible to answer without stress regardless of the type (screen size) of the user terminal.

  The control unit may change the size and arrangement of the answer buttons in the second area according to the number of options included in the question in the first area.

  As a result, the information processing apparatus can efficiently arrange the answer buttons in the second area and provide a user interface that is easy for the respondent to use.

  The question and the answer in the first area may be sequentially displayed in the vertical direction. In this case, the control unit is configured so that the question and the answer can be scrolled vertically in the first area, and the answer button does not fit in the second area in the second area. The questionnaire page may be generated so that the answer button can be scrolled in the horizontal direction when there are more than a few.

  As a result, the information processing apparatus allows all of the questions and answers to be displayed in the first area, and when the answer buttons cannot be displayed in the second area, allows them to be scrolled to confirm all of them. In addition, by making the scroll direction different between the first region and the second region, it is possible to clearly distinguish the operations in each region to improve operability and to prevent erroneous operations.

  The control unit updates the question in the first area so that a question waiting for the current respondent's answer and at least the immediately preceding question and the answer thereto are always displayed in the first area. Each time it is asked, the display position of the previous question and the answer to it may be updated.

  As a result, the information processing apparatus causes the respondent who is selecting an answer to a question to grasp at least the immediately preceding question and its own answer, and to answer the current question in a relative comparison with the immediately preceding question and answer. be able to.

  When the control unit detects an operation from the user of the user terminal with respect to the first region, the control unit minimizes the second region and expands the first region. The questionnaire page may be updated so that more questions and answers are displayed than before the operation.

  As a result, the information processing apparatus can minimize the second area as necessary, thereby allowing the respondent to check more previous questions and their own answers.

  When the control unit receives the selection of the answer button by the user of the user terminal in the second area, the control unit displays the text corresponding to the selected answer button in the first area. You may update a questionnaire page.

  As a result, the information processing apparatus uses the options in the second area as panel-like operation buttons to improve the operability of the respondent, and makes the answer information in the first area displayed along with it the text, The first area can be easily seen by the respondent.

  The control unit receives the selection of the plurality of answer buttons for one question in the second area so that the question and the answer are each displayed in a balloon in the first area. In this case, the questionnaire page may be updated so that a plurality of texts corresponding to the plurality of answer buttons are displayed in one balloon.

  As a result, even when there is an answer from the respondent by selecting a plurality of answer buttons, the information processing apparatus displays the plurality of texts corresponding to the answer buttons in one balloon, thereby answering the first area. Can be easy to see.

An information processing method according to another aspect of the present invention includes:
A first area where a plurality of questions in the questionnaire and their answers can be displayed alternately in a conversational manner, and two or more panel-like answer buttons arranged in a matrix showing the answer options for the question Generating a questionnaire page having a second region that can be
In response to an access request from the user terminal, the questionnaire page is transmitted to the user terminal,
When an answer to the question displayed in the first area of the questionnaire page is received from the user terminal via the answer button displayed in the second area, the received answer and the next question are Updating the questionnaire page so that the answer button is updated in response to the next question displayed in the first area and in the second area.

A program according to another embodiment of the present invention is provided in an information processing device.
A first area where a plurality of questions in the questionnaire and their answers can be displayed alternately in a conversational manner, and two or more panel-like answer buttons arranged in a matrix showing the answer options for the question Generating a questionnaire page having a second region that can be performed;
Transmitting the questionnaire page to the user terminal in response to an access request from the user terminal;
When an answer to the question displayed in the first area of the questionnaire page is received from the user terminal via the answer button displayed in the second area, the received answer and the next question are A step of updating the questionnaire page so that the answer button is updated in response to the next question displayed in the first area and in the second area.

  As described above, according to the present invention, it is possible to smoothly answer the current question while allowing the respondents of the questionnaire to check the previous question and the history of the answer, and to obtain an answer for each question. The answer can be changed according to the answer.

It is the figure which showed the structure of the questionnaire system which concerns on one Embodiment of this invention. It is the figure which showed the hardware constitutions of the questionnaire server which concerns on one Embodiment of this invention. It is the figure which showed the structure of the database which the questionnaire server which concerns on one Embodiment of this invention has. It is the flowchart which showed the flow of the questionnaire process by the questionnaire server which concerns on one Embodiment of this invention. It is the figure which showed the example of the questionnaire page produced | generated by the questionnaire server which concerns on one Embodiment of this invention. It is the figure which showed the example of the questionnaire page produced | generated by the questionnaire server which concerns on one Embodiment of this invention. It is the figure which showed the example of the questionnaire page produced | generated by the questionnaire server which concerns on one Embodiment of this invention. It is the figure which showed the example of the questionnaire page produced | generated by the questionnaire server which concerns on one Embodiment of this invention. It is the figure which showed the example of the questionnaire page produced | generated by the questionnaire server which concerns on one Embodiment of this invention. It is the figure which showed the example of the questionnaire page produced | generated by the questionnaire server which concerns on one Embodiment of this invention. It is the figure which showed the example of the questionnaire page produced | generated by the questionnaire server which concerns on one Embodiment of this invention. It is the figure which showed the example of the questionnaire page produced | generated by the questionnaire server which concerns on one Embodiment of this invention. It is the figure which showed the example of the questionnaire page produced | generated by the questionnaire server which concerns on one Embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[System configuration]
FIG. 1 is a diagram showing a configuration of a questionnaire system according to an embodiment of the present invention.

  As shown in the figure, this questionnaire system includes a questionnaire server 100 and a user terminal 200.

  The questionnaire server 100 is a server managed by a questionnaire operator for conducting a Web questionnaire. The questionnaire server 100 can be connected to a plurality of user terminals 200 via the Internet 50.

  The questionnaire server 100 generates a questionnaire page (for example, a web page composed of HTML (HyperText Markup Language), XHTML (Extensible HTML), a style sheet, and image data) for conducting a Web questionnaire, It is transmitted to the user terminal 200 in response to the access request.

  The user terminal 200 (200A, 200B, 200C ...) is, for example, a terminal used by a survey target user (monitor) who has applied for a monitor recruitment by a surveyor in advance, such as a smartphone or a tablet PC (Personal Computer). , Notebook PC, desktop PC, and the like.

  For example, when the user is registered as a monitor, the user terminal 200 receives the URL of the questionnaire page from the questionnaire server 100 by e-mail or the like. The monitor accesses the questionnaire page by the URL and answers the questionnaire through the browser.

  As will be described later, the questionnaire page for the Web questionnaire in the present embodiment has a specification that makes it easy to answer not only on a notebook PC or desktop PC but also on a smartphone or tablet PC.

[Hardware configuration of survey server]
FIG. 2 is a diagram showing a hardware configuration of the questionnaire server 100. As shown in the figure, a questionnaire server 100 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, an input / output interface 15, and a bus 14 for connecting them together. Is provided.

  The CPU 11 appropriately accesses the RAM 13 or the like as necessary, and comprehensively controls each block of the questionnaire server 100 while performing various arithmetic processes. The ROM 12 is a non-volatile memory in which an OS to be executed by the CPU 11, firmware such as programs and various parameters are fixedly stored. The RAM 13 is used as a work area for the CPU 11 and temporarily holds the OS, various applications being executed, and various data being processed.

  A display unit 16, an operation receiving unit 17, a storage unit 18, a communication unit 19, and the like are connected to the input / output interface 15.

  The display unit 16 is a display device using, for example, an LCD (Liquid Crystal Display), an OELD (Organic ElectroLuminescence Display), a CRT (Cathode Ray Tube), or the like.

  The operation reception unit 17 is, for example, a pointing device such as a mouse, a keyboard, a touch panel, and other input devices. When the operation reception unit 17 is a touch panel, the touch panel can be integrated with the display unit 16.

  The storage unit 18 is a non-volatile memory such as an HDD (Hard Disk Drive), a flash memory (SSD; Solid State Drive), or other solid-state memory. In addition to the OS, the storage unit 18 stores programs such as various applications and various data necessary for questionnaire processing in the present embodiment.

  As will be described later, particularly in the present embodiment, the storage unit 18 includes an answerer information database, a questionnaire information database, an answer database, and an aggregation result database.

  The communication unit 19 is various modules for wireless communication such as a NIC (Network Interface Card) for Ethernet (registered trademark) or a wireless LAN, and is responsible for communication processing with each of the user terminals 200.

[Questionnaire server database configuration]
FIG. 3 is a diagram showing the configuration of the database that the questionnaire server 100 has.

  As shown in the figure, the questionnaire server 100 has an answerer information database 31, a questionnaire information database 32, an answer database 33, and a count result database 34 in the storage unit 18.

  The respondent information database 31 stores information on the target user (respondent) of the questionnaire, specifically, information such as the user ID of the respondent, the answer progress status, and the answer time. Such information is recorded when the respondent logs in to the questionnaire via the URL, and thereafter, the information is updated and managed according to the progress of the reply by the respondent.

  The questionnaire information database 32 stores questions in the questionnaire provided by the questionnaire server 100, text data as options for answers to the questions, image data associated therewith, and the like.

  The answer database 33 stores, for each monitor, answers (options or text) to the questionnaire questions received from the user terminal 200 via the questionnaire page.

  The tabulation result database 34 stores the tabulation result data of the answers stored in the answer database 33 (for example, the number of selections and the selection ratio of each option).

  Each of these databases is used by referring to each other as necessary in a questionnaire process performed by the questionnaire server 100, which will be described later, and a subsequent aggregation / analysis process.

[Operation of survey server]
Next, the operation of the questionnaire server 100 configured as described above will be described. The operation is executed by cooperation between the CPU 11 and the communication unit 19 of the questionnaire server 100 and software stored in the storage unit 18. In the following description, for the sake of convenience, the CPU 11 is an operation subject.

  Prior to the description of the operation, the question format of the questionnaire in the present embodiment will be described.

  In the present embodiment, roughly divided, there are questions having choices and questions having no choices (the user inputs text). As questions with choices, there are two types of questions: single answer (SA) and multiple answers (MA). As questions without choices, there are two types of questions: free answer and numeric. Has been.

  The single answer is a question format in which a respondent can select only one answer from a plurality of options of the question. On the other hand, the multi-answer is a question format in which the respondent can select a plurality of answers from the plurality of options.

  The free answer is a question format in which the respondent can freely enter text, and the numeric is a question format in which the monitor can input only numbers.

  And the questionnaire server 100 implements a questionnaire, updating the display mode of a questionnaire page suitably according to the said question format.

  FIG. 4 is a flowchart showing the flow of questionnaire processing by the questionnaire server 100.

  As shown in the figure, first, the CPU 11 of the questionnaire server 100 determines whether or not the questionnaire page has been accessed from the user terminal 100 via the URL described above (step 41).

  When determining that the questionnaire page has been accessed, the CPU 11 transmits the questionnaire page to the user terminal 200 (step 42).

  Subsequently, the CPU 11 determines whether or not a questionnaire start request is received from the user terminal 200 (step 43).

  FIG. 5 is a diagram illustrating an example of a questionnaire page that is first transmitted to the user terminal 200 when the user terminal 200 accesses the questionnaire page.

  As shown in the figure, the questionnaire page is composed of two areas, a question / answer display area (first area) 61 and an answer operation input area (second area) 62.

  In the question / answer display area, each question and its answer are alternately displayed in a conversational manner. However, as shown in the figure, in the initial state of the questionnaire page (the state immediately after the questionnaire page is sent to the user), for example, explanations regarding the contents of the questionnaire to be conducted and the recommended environment for answering the questionnaire In addition, a message 63 describing other settings, explanations regarding plug-ins, and the like is displayed in a balloon 65 starting from the icon 64.

  The icon 64 is displayed, for example, on the left side of the question / answer display area 61, and a question (or message) 63 from the survey person is displayed in a balloon 65 starting from the icon 64. As will be described later, the monitor's answer is displayed in a balloon starting from the right end of the question / answer display area 61.

  As shown in the figure, in the initial state, a participation button 66 for inputting participation in a questionnaire (questionnaire start request) is displayed at the right end of the answer operation input area 62, for example. When the participation button is tapped (or clicked) by the monitor (respondent) using the user terminal 200, the questionnaire start request is transmitted from the user terminal 200 to the questionnaire server 100.

  Returning to FIG. 4, when the CPU 11 determines that the questionnaire start request has been received (Yes in step 43), the CPU 11 refers to the questionnaire information database 32 and asks the next question (including the first question). It is determined whether the question has a choice (step 44).

  When it is determined that the next question is a question that does not have an option (the user inputs text) (No), the CPU 11 displays a question 63 in the question / answer display area 61 by a balloon 65, and an answer operation input area. The questionnaire page is updated so that the input box is displayed at 62 (step 49).

  FIG. 6 is a diagram illustrating an example of a questionnaire page on which a question having no option is displayed.

  As shown in the figure, in the question / answer display area 61 of the questionnaire page, a question 63 (Q1) for asking the age of the monitor is displayed in a balloon 65 starting from the left end icon 64 at the bottom of the message 63. Has been.

  In this case, almost simultaneously with the display of the question 63, an input box 67 for the respondent to input a number indicating the age is displayed on the left side of the answer operation input area 62, and at the right end of the answer operation input area 62. Displays a send button 69 for sending the number entered in the input box 67 as an answer to the questionnaire server 100. The question is an example of a numeric question among the question formats described above. In the figure, since the age of the respondent is the subject of the question, the character “year” is displayed on the right side of the input box 67.

  Returning to FIG. 4, the CPU 11 determines whether or not the number input in the input box 67 is received as an answer via the transmission button 68 (step 50).

  When it is determined that the answer has been received (Yes), the CPU 11 stores the answer in the answer database 33 (step 51) and displays the input number in the balloon 65 of the question / answer display area 61 ( Step 52).

  FIG. 7 is a diagram showing an example in which the numbers received as the answers are displayed in the question / answer display area 61.

  For example, when the respondent inputs “31” into the input box and taps (or clicks) the send button 68, the CPU 11 places the number “31” on the right side of the input box as shown in FIG. The questionnaire page is updated so that the text added with the character “year” displayed in is displayed as the answer 69 in the balloon 65 immediately below the question (Q1).

  Of course, the characters added next to the numbers are set differently depending on the question. That is, when an answer to the question in the numeric format is received, the CPU 11 adds the text displayed on the right side of the input box 67 in the answer operation input area 62 to the number and adds the text to the question / answer display area 61. Are displayed in a balloon 65.

  Returning to FIG. 4, following the display of the answer 69, the CPU 11 refers to the questionnaire information database 32 to determine whether the question is over (whether the next question exists) (step 53). If the question is not finished (No), the CPU 11 returns to step 44 to determine whether or not the next question has an option.

  If the CPU 11 determines that the next question has options (Yes), the CPU 11 displays the question 63 in the balloon 65 in the question / answer display area 61, and the question operation in the answer operation input area 62. The questionnaire page is updated so that answer buttons corresponding to the number of options for 63 are displayed in a matrix (matrix) (step 45). Here, the matrix form includes the case of 1 row × n columns or n rows × 1 columns (n is an integer of 2 or more).

  More specifically, as shown in FIG. 8, in the question / answer display area 61, an option is provided in a balloon 65 starting from an icon 64 immediately below the answer of the question (Q 1) in the numeric format. Question 63 (Q2) is displayed. Here, when a question having an option is displayed for the first time on the questionnaire page, the option is in a minimized state, and an option maximizing button 70 is displayed in the answer operation input area 62. .

  When the answer maximization button 70 is tapped (or clicked) by the respondent and the option maximization request is transmitted from the user terminal 200 to the questionnaire server 100, the CPU 11 responds to the answer operation input area 62 according to the number of options. An answer button 72 is displayed.

  The answer button 72 has a panel shape. Since the area of the answer operation input area 62 in the maximized state is fixed to a predetermined value (for example, an area equivalent to the question / answer display area), the area of the answer button 72 increases as the number of options decreases. And its shape changes according to the number of options.

  In the example of FIG. 8, since the question 63 (Q2) asks the sex of the respondent, there are two choices, male and female, and the two answer buttons 72 corresponding to it are, for example, horizontally long rectangles, for example. Displayed vertically. The question is an example of a single answer question in the question format described above.

  For example, when the answer button 72 is tapped (or clicked) by the respondent, the selected state is selected, and when the send button 68 is further tapped (or clicked) from that state, an option corresponding to the selected answer button 72 is indicated. Information is transmitted from the user terminal 200 to the questionnaire server 100 as an answer.

  Here, the display of the answer 69 with respect to the question 63 in the question / answer display area 61 and the display of the answer button 72 (or the input box 67) in the next question 63 and the answer operation input area 62 take almost time. It continues without being executed. More specifically, for example, when the transmission button 68 is tapped (or clicked), the answer 69 to the previous question 63 and the next question are displayed in the question / answer display area while the display of the answer operation input area 62 is switched. 63 are displayed in succession.

  As shown in FIGS. 7 and 8, in the question / answer display area 61, when all the questions and answers up to now cannot be displayed, a scroll bar 71 is displayed. When the respondent operates the scroll bar 71, the question / answer display area 61 scrolls up and down, and the respondent can check the previous questions and answers.

  Further, when the answerer taps (or clicks) the question / answer display area 61 in a state where the answer operation display area 62 is maximized (when the answer button 72 is displayed), the answer operation display area 62 is displayed. 7 is minimized (the question / answer display area 61 is enlarged), and the respondent can check a larger number of questions and answers than previously displayed. When the respondent taps (or clicks) the option maximizing button 70, the answer operation display area 62 is again maximized.

  Returning to FIG. 4, when it is determined that an answer to the question having the above options has been received (Yes in step 46), the CPU 11 stores the answer (step 47) and corresponds to the selected answer button 72. The questionnaire page is updated so that the text of the option is displayed in the balloon 65 in the question / answer display area 61 (step 48).

  As shown in FIG. 9, for example, in response to a question 63 (Q2) in which the respondent asks for the gender, an answer button 72 indicating “male” among the answer buttons 72 corresponding to the options of “male” and “female”. When tapping (or clicking) and tapping (or clicking) the send button 68 with it selected, the CPU 11 displays the text “male” corresponding to the answer button 72 directly below the question 63 (Q2). Are displayed in a balloon 65.

  Subsequently, the CPU 11 displays the next question 63 in the balloon 65 and updates the display of the answer operation input area 62 according to whether or not the next question has an option. In the example of FIG. 9, since the next question is a question with options, the CPU 11 displays the question 63 and also displays a plurality of answer buttons 72 in the answer operation input area 62.

  The question 63 (Q3) shown in FIG. 9 is a question asking a route used by the respondent when commuting, and is an example of a multi-answer question among the question formats described above.

  For example, twelve branches are set as answer options corresponding to the question 63 (Q3). In consideration of operability, the answer buttons 72 corresponding to the first six branches are displayed in the answer operation input area 62. Is done. The answer buttons 72 corresponding to the remaining six branches can be displayed by scrolling the scroll buttons 72 provided on the left and right of the answer operation input area 62, for example.

  As is clear from comparison with FIG. 8, compared to the case where there are two options, in FIG. 8, there are 12 options and six of them are displayed, so the size of each answer button 72 is approximately 3 The arrangement also changes from 2 rows x 1 column to 2 rows x 3 columns, and the shape changes from a horizontally long rectangle to a substantially square shape.

  As described above, the answer button 72 is efficiently used in the answer operation input area 62 by changing the size, arrangement, and shape of the answer button 72 according to the number of options while the area of the answer operation input area 62 is fixed. A user interface that is well arranged and easy to use for respondents (easy to answer) is provided.

  Here, the scroll direction of the answer button 72 by the scroll button 72 is the horizontal direction. Since the scroll direction is different from the vertical direction in the question / answer display area 61, operations in each area are clearly distinguished, operability is improved, and erroneous operations are prevented.

  In addition, as can be seen from the comparison between FIG. 8 and FIG. 9, in the question / answer display area 61, the current answerer's answer-waiting question, at least the immediately preceding question and its answer are always displayed. Each time the question 63 in the question / answer display area 61 is updated, the display positions of the previous question 63 and the corresponding answer 69 are updated. That is, the previous question 63 and the answer 69 move to the upper part of the question / answer display area 61 every time the next question 63 is displayed.

  Therefore, the respondent who is selecting an answer to a certain question can grasp at least the immediately preceding question and his / her own answer and accurately answer the current question in a relative comparison with the immediately preceding question and answer. .

  When the selection of a plurality of answer buttons 72 (options) is received as an answer to the question 63 (Q3) of the multi-answer shown in FIG. 9, the CPU 11 displays the question / answer display area 61 as shown in FIG. The questionnaire page is updated so that a plurality of texts corresponding to the plurality of answer buttons 72 are displayed as answers 69 in one balloon 65. This makes it easier for the respondent to view the question / answer display area 61 than, for example, when the balloon 65 is generated for each answer button 72.

  Further, as shown in FIG. 11, the CPU 11 can also display an image 74 together with text in the answer button 72 corresponding to the question 63 (Q5) having options. As a result, the respondent can accurately understand the content and intention of the question, and the survey person can easily create the question without explaining the question in detail in text. As shown in the figure, when the image 74 is displayed, each answer button 72 may have a vertically long rectangular shape in which the image 74 and the text of the description are arranged vertically.

  Further, when the CPU 11 detects that the respondent flicks the image 74, for example, upward (drag upward when the user terminal 200 is a PC), the image is enlarged as shown in FIG. Update the survey page to Thereby, the respondent can confirm the image 74 in detail.

  When the answer button 72 with the image 74 as shown in FIG. 11 is selected and transmitted as an answer, the CPU 11 corresponds to the answer button 72 in the question / answer display area 61 as shown in FIG. A text and an image 74 are displayed as an answer 69 in one balloon 65. As a result, the respondent can grasp his / her answer from the image 74 at a glance.

  In FIG. 12, the question 63 (Q6) displayed at the bottom of the answer 69 including the image 74 is a free answer question in the above question format, and the respondent can freely enter the input box 67. You can enter text and send it. When receiving this answer, the CPU 11 displays the input and transmitted text as it is in the balloon 65 as an answer, although not shown.

  CPU11 repeats the process demonstrated above until the answer with respect to all the questions in one questionnaire is complete | finished. If the CPU 11 determines that the question has ended (Yes in step 53), it displays a questionnaire end message in the question / answer display area 61 and ends the questionnaire process (step 54).

  When the questionnaire is completed by the above processing, the questionnaire server 100 executes various aggregation processes based on the answers stored in the answer database 33, stores the aggregation results in the aggregation result database 34, and executes the analysis. Execute the delivery process to the survey client.

  As described above, according to the present embodiment, the questionnaire server 100 alternately displays the questions and answers in the question / answer display area 61 of the questionnaire page, while answering options in the answer operation input area 62. By displaying the button 72, the respondents of the questionnaire can be made to answer the current question smoothly while confirming the previous question and the history of the answer, and the answer is obtained for each question according to the answer. You can change your answer. Respondents can feel free to answer the questionnaire as if they were actually talking. Further, by displaying a panel-like answer button 72 in an answer operation input area 62 different from the question / answer display area 61 in which the question / answer is displayed, the respondent can select the type of user terminal 100 (the size of the screen). (Especially on devices with small screens such as smartphones), you can answer without stress.

[Modification]
The present invention is not limited to the above-described embodiments, and various modifications can be made without departing from the scope of the present disclosure.

  In the above-described embodiment, both a question having options and a question not having options are set as question formats. However, depending on a questionnaire, only a question having options may be set. Therefore, in this case, the determination process shown in step 44 of FIG. 4 is not necessary.

  In the above-described embodiment, the question and the answer are displayed in the balloon 65. However, the balloon 65 may not be used as long as the question and the answer to the question and the answer are sequentially displayed in a conversational manner.

  In the above-described embodiment, the size and arrangement of the answer button 72 are changed according to the number of options. However, even if the size and arrangement of the answer button 72 are changed according to the amount of text that the options have. I do not care.

  In the above-described embodiment, the questionnaire page is configured as a web page, and the user terminal 200 displays the questionnaire page by a browser. However, the questionnaire page is displayed by, for example, a questionnaire application installed in the user terminal 200. Then, a questionnaire page including questionnaire information may be downloaded by the application, and an answer may be transmitted from the application to the questionnaire server 100.

  In the above-described embodiment, the questionnaire page screens shown in FIGS. 5 to 13 are merely examples, and the design and layout are not limited to those illustrated. For example, the background design of the question / answer display area 61 and the answer operation input area 62, the design and layout of the send button 68, the answer button 72, the option maximizing button 70, etc. are changed to those different from those shown in the figure. It doesn't matter.

11 ... CPU
DESCRIPTION OF SYMBOLS 18 ... Memory | storage part 19 ... Communication part 31 ... Respondent information database 32 ... Questionnaire information database 33 ... Answer database 34 ... Total result database 61 ... Question / answer display area 62 ... Answer operation input area 63 ... Question (message)
65 ... balloon 67 ... input box 68 ... send button 70 ... option maximizing button 71 ... scroll bar 72 ... answer button 73 ... scroll button 100 ... questionnaire server 200 ... user terminal

Claims (9)

A first area in which a plurality of questions in the questionnaire and their answers can be displayed alternately in a conversational manner, and two or more panel-like answer buttons arranged in a matrix showing the answer options for the question are displayed A controller capable of generating a questionnaire page having a second region that can be
In response to an access request from a user terminal, comprising a communication unit capable of transmitting the questionnaire page to the user terminal,
When the control unit receives an answer to the question displayed in the first area from the user terminal via the answer button displayed in the second area, the received answer and the next question Is displayed in the first area, and the questionnaire page can be updated so that the answer button is updated in response to the next question in the second area. The information processing apparatus according to claim 1,
The control unit changes the size and arrangement of the answer buttons in the second area according to the number of options included in the question in the first area. The information processing apparatus according to claim 1,
The question and the answer in the first area are sequentially displayed in a vertical direction,
The control unit is configured so that the question and the answer can be scrolled in the vertical direction in the first area, and the answer button is larger than a predetermined number that does not fit in the second area in the second area. An information processing apparatus that generates the questionnaire page so that the answer button can be scrolled in the horizontal direction when it exists. The information processing apparatus according to claim 1,
In the first area, the control unit updates the question in the first area so that a question waiting for the current respondent's answer and at least the immediately preceding question and the answer thereto are always displayed. An information processing apparatus that updates a display position of a previous question and an answer to the previous question each time it is executed. The information processing apparatus according to claim 1,
When the control unit detects an operation from the user of the user terminal with respect to the first region, the control unit expands the first region by minimizing the second region, and in the first region, An information processing apparatus that updates the questionnaire page so that more questions and answers are displayed than before the operation. The information processing apparatus according to claim 1,
When the control unit receives the selection of the answer button by the user of the user terminal in the second area, the control unit displays the text corresponding to the selected answer button in the first area. Information processing device that updates the questionnaire page. The information processing apparatus according to claim 1,
The control unit receives the selection of the plurality of answer buttons for one question in the second area so that the question and the answer are each displayed in a balloon in the first area. In this case, the information processing apparatus updates the questionnaire page so that a plurality of texts corresponding to the plurality of answer buttons are displayed in one balloon. A first area in which a plurality of questions in the questionnaire and their answers can be displayed alternately in a conversational manner, and two or more panel-like answer buttons arranged in a matrix showing the answer options for the question are displayed Generating a questionnaire page having a second region that can be
In response to an access request from the user terminal, the questionnaire page is transmitted to the user terminal,
When an answer to the question displayed in the first area is received from the user terminal via the answer button displayed in the second area, the received answer and the next question are displayed in the first area. An information processing method for updating the questionnaire page so that the answer button is updated in accordance with the next question in the second area and displayed in the second area. In the information processing device,
A first area in which a plurality of questions in the questionnaire and their answers can be displayed alternately in a conversational manner, and two or more panel-like answer buttons arranged in a matrix showing the answer options for the question are displayed Generating a questionnaire page having a second region that can be performed;
In response to an access request from a user terminal, transmitting the questionnaire page to the user terminal;
When an answer to the question displayed in the first area is received from the user terminal via the answer button displayed in the second area, the received answer and the next question are displayed in the first area. Updating the questionnaire page so that the answer button is updated in response to the next question in the second area.