JP2016200848A - Server device and knowledge sharing service system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a server device for facilitating convenience for an answerer in the case of giving an answer, and for enabling a consultor to obtain a more reliable answer.SOLUTION: A server device 10 includes: a browsing reception part 14 for acquiring a service division corresponding to the user ID of an answerer from answerer information 18 in response to a browsing request of consultation content from an answerer terminal 30, and for acquiring the consultation content corresponding to the acquired service division from contribution data 19, and for transmitting the consultation content to the answerer terminal 30; an answer reception part 15 for receiving answer content corresponding to the consultation content from the answerer terminal 30, and for storing the consultation content as contribution data 19 in association with the consultation content in a storage part 16; and a consultor browsing reception part 12 for acquiring the answer content corresponding to the consultation content corresponding to the user ID of the consultor from the contribution data 19 in response to the browsing request of the answer content from the consultor terminal 20, and for transmitting the answer content to the consultor terminal 20.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a server device and a knowledge sharing service system, and more particularly to a server device and a knowledge sharing service system for providing a knowledge sharing service in which an answerer posts an answer to a consultation content posted by a consultant. .

  2. Description of the Related Art Conventionally, there has been known a knowledge sharing service in which an unspecified number of other users answer a question posted by a questioner on an electronic bulletin board on the Internet.

  Sites that provide such services, also called Q & A sites, have a mechanism that allows members to register and obtain service IDs, post questions, and respond to posts by logging into the service. There are many things. In addition, there are publicly available answers from the questioner and the respondent, and if you only browse the received answers, you can see services that do not require you to register as a member.

  In this way, the Q & A site is popular because it allows you to easily ask questions if you register as a member. Also, if you have any questions, you can easily check if there are already posts from people who have similar questions without posting.

  However, in the conventional Q & A site, membership registration is necessary, but it is widely open, and due to the nature of an unspecified number of users answering, the response content is likely to be mixed with cobblestones, especially for specialized questions Therefore, reliable information may not always be obtained.

  The present invention has been made to solve the above-described problems, and a server device and a knowledge sharing service system that can realize a knowledge sharing service that can solve a question more reliably even in a specialized case. The purpose is to provide.

  In order to achieve the above object, the invention described in claim 1 is a server device that provides a knowledge sharing service in which a respondent posts an answer to a consultation content posted by a consultant, and identifies the respondent The respondent information storage unit for storing the respondent ID and the service category indicating the category of the service for which the respondent is in charge, the consultant ID for identifying the consultant, and the consultation content posted by the consultant In response to a consultation content browsing request sent from the respondent's terminal together with the respondent ID, and a post data storage unit that stores the service classification indicating which service the consultation content should be processed with. The service category corresponding to the respondent ID is acquired from the respondent information storage unit, and the consultation content corresponding to the acquired service category is acquired from the posted data storage unit and transmitted to the respondent's terminal. Together with the consultant ID from the respondent receiving means, the answer accepting means for accepting the answer contents to the consultation contents from the respondent's terminal, and storing the answer contents in the posted data storage unit in association with the consultation contents In response to a response content browsing request to be transmitted, response content transmission means for acquiring the response content for the consultation content corresponding to the consultant ID from the posted data storage unit and transmitting it to the consultant's terminal It is.

  If comprised in this way, while being able to show the content of the consultation which belongs to the service classification which a respondent takes charge to a specific respondent efficiently, a respondent can be narrowed down to a specific person.

  The invention according to claim 2 is the invention according to claim 1, in which the number of postings for counting the number of times the consultant posted the consultation content during the predetermined period, and the number of times the consultant posted exceeds the prescribed number , A restricted user who subscribes to a standard rate plan in which the posting restriction means for restricting posting, the consultant ID, and the consultant identified by the consultant ID are restricted in the number of postings in a predetermined period. And plan information storage that associates and stores plan information indicating whether the user is an unrestricted user who is subscribed to a higher rate plan than the standard rate plan and is not subject to the number of postings in a predetermined period. The posting restricting means refers to the plan information storage unit using the consultant ID of the consultant who intends to post the consultation content, and the consultant specified by the consultant ID In it or depending on whether, and performs post restrictions.

  If comprised in this way, while the number of contributions of a standard user can be restricted, the number of contributions of an unlimited user is not restricted.

  According to a third aspect of the present invention, in the second aspect of the present invention, the information processing device further includes a number of times presentation means for presenting the number of postings of the consultant counted by the number of postings counting means on the terminal of the consultant.

  If comprised in this way, the frequency | count of posting can be shown to a user.

  The invention according to claim 4 shows that, in the invention according to any one of claims 1 to 3, a certain consultation content in the posted data storage unit has a series of connections with other consultation content or answer content. Depending on the request of the related information storage unit that stores the related information, the terminal of the consultant or the terminal of the respondent, the consultant's terminal or the answer is displayed as a series of connected consultation contents and other consultation contents or answer contents. And a consultation history transmitting means for transmitting to the person's terminal.

  If comprised in this way, the consultation content or reply content which has a series of connections can be transmitted to a consultant's terminal or a respondent as a history.

  The invention according to claim 5 is the contact information to the respondent in charge of the service category when the consultation content is posted for the service category selected by the consultant in the invention according to any one of claims 1 to 4. As a post notification means for notifying a preset destination.

  With this configuration, when a consultation content is posted, notification is made to the contact person who is in charge of the corresponding service category.

  The invention according to claim 6 is provided with the server device according to any one of claims 1 to 5 and a function of posting a consultation content and a function of transmitting a response content browsing request to the server device. This is a knowledge sharing service system comprising a respondent terminal and a respondent terminal having a function of posting a reply content for a consultation content to a server device.

  If comprised in this way, even if a consultant has a specialized consultation matter, a reply can be obtained from a specific respondent.

  As described above, the invention according to claim 1 can efficiently present consultation contents belonging to the service category handled by the respondent to a specific respondent and narrow down the respondent to the specific person. As a result, it is possible for the respondent to provide convenience in answering, while obtaining a more reliable answer for the consultant.

  In addition to the effect of the invention described in claim 1, the invention described in claim 2 can limit the number of postings by standard users, but does not limit the number of postings by unlimited users. Users who have a large number of postings can be motivated to change plans to unlimited users.

  In addition to the effect of the invention described in claim 2, the invention described in claim 3 can present the number of postings to the user, so that the user's own number of postings can be grasped, and when the user is a standard user, Planned use can be promoted, and if the user is an unlimited user, it is possible to examine whether or not a plan change is necessary.

  In addition to the effect of the invention described in any one of claims 1 to 3, the invention described in claim 4 transmits a consultation content or a response content having a series of connections as a history to the terminal of the consultant or the respondent. Therefore, a consultant or a respondent can easily grasp a series of consultation contents or answer contents.

  In addition to the effect of the invention described in any one of claims 1 to 4, the invention described in claim 5 is a contact address for respondents who are in charge of the corresponding service category when a consultation content is posted. Since the respondent is notified, the respondent can quickly know that the post has been made.

  In addition to the effects of the invention according to any one of claims 1 to 5, the invention according to claim 6 can realize a knowledge sharing service that can more reliably resolve the question.

It is a block diagram which shows schematic structure of the consulting consultation service system (knowledge sharing service) by 1st Embodiment of this invention. It is a block diagram which shows the functional structure of the server apparatus which comprises the advisor consultation service system shown in FIG. It is a figure which shows the data structure of the user information memorize | stored in the memory | storage part with which the server apparatus shown in FIG. 2 is provided, (a) has shown consultant information, (b) has shown respondent information. Yes. It is a figure which shows the data structure of the posting data memorize | stored in the memory | storage part with which the server apparatus shown in FIG. 2 is provided. It is a figure which shows the application form for applying for service registration in the consulting service system shown in FIG. It is the flowchart which showed the flow of the process at the time of receiving the contribution of the consultation content in the server apparatus shown in FIG. It is a figure which illustrates the login form for performing login operation in a consultant's terminal. It is a figure which illustrates the service selection form for performing service selection in a consultant's terminal. It is a figure which illustrates the consultation history form which presents the list of consultation histories in a consultant's terminal. It is a figure which illustrates the consultation content input form which receives the input of the consultation content in a consultant's terminal. It is a figure which shows an example of the mail transmitted from a server apparatus at the time of completion of reception of a consultation contribution request. It is a figure which illustrates the consultation history form which presents the list of the consultation history updated in the consultant's terminal. It is a figure which illustrates the consultation content confirmation form which confirms the answer with respect to consultation in a consultant's terminal. Furthermore, it is a figure which illustrates the consultation history form which presents the list of the updated consultation history. It is a figure which illustrates the pop-up which shows the frequency | count of posting in this month of a consultant. It is the flowchart which showed the flow of the process at the time of accepting the contribution of the reply with respect to the consultation content in the server apparatus shown in FIG. It is a figure which shows the consultation history form which presents the list of consultation history in a respondent's terminal. It is a figure which shows the consultation content confirmation form which confirms the consultation content in a respondent's terminal. It is a figure which shows the reply content input form for inputting the reply with respect to consultation in a respondent's terminal.

  FIG. 1 is a block diagram showing a schematic configuration of an advisory consultation service system (knowledge sharing service) according to the first embodiment of the present invention, and FIG. 2 shows a server constituting the advisory consultation service system shown in FIG. It is a block diagram which shows the functional structure of an apparatus.

  The consulting service is a member-based service that allows a respondent to post an answer to the content of the consultation posted by the consultant, thereby solving the question of the consultant. In the consulting service, the service is subdivided according to the specialized field of consultation content. Specifically, consulting services include tax accountant / certified accountant consultation services for tax and finance / accounting consultations, social insurance consultant services for personnel / labor consultations, and administrative or judicial documentation. -Services are divided into judicial scrivener / administrative scrivener consultation services that respond to consultation matters related to procedures, etc., and patent attorney consultation services that respond to consultation matters related to intellectual property.

  If a consultant registers as a member of the advisory consultation service and applies for a service in a desired service category, the consulter can post a consultation related to the service category.

  On the other hand, in the advisory consultation service, specialists in each field are registered in advance as respondents in charge of the corresponding service category, and specialized matters in charge of each field regarding the consultation items posted in each service category. It is a mechanism in which a house answers as a respondent.

  Below, the structural example of the advisor consultation service system 1 for implement | achieving such an advisor consultation service is demonstrated.

  First, referring to FIG. 1, an advisory consultation service system 1 includes a server device 10, a plurality of consultant terminals 20, a mail server device 21 that receives mail addressed to a consultant terminal 20, and a plurality of respondents. The terminal 30 and a mail server device 31 that receives mail addressed to the respondent terminal 30 are connected to each other by a communication network N such as the Internet.

  The server device 10 includes a computer that executes a program for providing an advisory consultation service, and includes a Web application server function, a mail server function, and a database function.

  The consulter terminal 20 and the respondent terminal 30 are configured by a computer that executes a program for using the consulting service. Specifically, the consultant terminal 20 and the respondent terminal 30 are configured by a personal computer, a mobile phone, a tablet terminal, and the like, and are configured by a liquid crystal panel or the like. And an operation unit (not shown) for performing an input operation. In addition, the consultant terminal 20 and the respondent terminal 30 are configured to be able to display a Web page on the display unit by executing an Internet browsing program, and to the server device 10 according to operations on the operation unit. The request is configured to be executable.

  The mail server device 21 and the mail server device 31 are configured by a computer that executes a program for executing a mail reception service.

  The consultant terminal 20 and the mail server device 21 may be connected by a LAN (Local Area Network) or the like. The consultant terminal 20 executes a mail client program and is sent from the mail server device 21 to itself. You can receive sent mail.

  Similarly, the respondent terminal 30 and the mail server device 31 may be connected by a LAN (Local Area Network) or the like, and the respondent terminal 30 executes the mail client program so that the mail server device 31 , You can receive mail sent to yourself.

  Next, the configuration of the server device 10 will be described with reference to FIG.

  As illustrated in FIG. 1, the server device 10 includes a control unit 11 and a storage unit 16.

  The control unit 11 includes a main storage device that stores a program and a processing device that processes the program. The processing device reads and executes the program stored in the storage device, thereby realizing various functions. Details of the control unit 11 will be described later.

  The storage unit 16 stores various data or programs processed by the server device 10 and includes a storage device such as a main storage device or an auxiliary storage device such as a hard disk. Details of the storage unit 16 will be described later.

  FIG. 3 is a diagram illustrating a data structure of user information stored in a storage unit included in the server apparatus illustrated in FIG. 2, (a) illustrates consulter information, and (b) illustrates respondents. Information is shown. FIG. 4 is a diagram illustrating a data structure of post data stored in a storage unit included in the server apparatus illustrated in FIG. 2.

  Referring to these figures, storage unit 16 more specifically includes consultant information (consultant information storage unit, plan information storage unit) 17, respondent information (respondent information storage unit) 18, and posted data. (Posted data storage unit, related information storage unit) 19 is stored.

  The consultant information 17 is data related to the consultant and has a data structure including an affiliation ID, a user ID, a password, a subscription service category, and a subscription plan.

  The affiliation ID is an ID assigned to identify the organization or company to which the consultant belongs.

  The user ID is an ID assigned to identify the user in the advisory consultation service system 1 and is used to identify the consultant.

  The password is a password for the consultant to log in to the consulting service.

  The subscription service category is information indicating the service category to which the consultant subscribes.

  The subscription plan is information indicating the rate plan that the consultant subscribes to.

  The subscription service category and the service category will be described in more detail later.

  The respondent information 18 is data relating to the respondent, and has a data structure including an affiliation ID, a user ID, a password, and a service classification.

  The affiliation ID is an ID assigned to identify the organization to which the respondent belongs.

  The user ID is an ID assigned to identify the user in the advisory consultation service system 1, and is used to specify the respondent.

  The password is a password for the respondent to log in to the consulting service.

  The service category is information indicating the service category that the respondent is in charge of, and corresponds to the subscription service category of the consultant information 17.

  The post data 19 is data related to the consultation posted by the consultant or the answer posted by the respondent, and more specifically, the affiliation ID, the consultant ID, the service classification, the serial number, the detail number, the consultation date, the answer It has a data structure including date / time, status, mail address, post subject, post details, and respondent ID.

  The affiliation ID is an ID for identifying the organization to which the consultant who has posted the consultation to the advisory consultation service system 1 belongs, and corresponds to the affiliation ID of the consultant information 17.

  The consultant ID is a user ID for identifying a consultant who has posted a consultation to the advisory consultation service system 1, and corresponds to the user ID of the consultant information 17.

  The serial number is a serial number for identifying a newly posted consultation from the consultant identified by the consultant ID in the advisory consultation service system 1.

  The detail number is a serial number for specifying a post associated with a new post specified by the serial number. Specifically, “1” is assigned to a newly posted consultation, and “2” is assigned to an answer to this consultation, and “3” is given to further consult the answer. A number is assigned in turn to the consultation of the consultant and the answer of the respondent.

  The consultation date is information indicating the date and time when the consultation was posted.

  The answer date is information indicating the date when the answer to the consultation was posted.

  The status is information indicating the progress status of the consultation. Specifically, there are three statuses of “waiting for answer”, “answered”, and “solved”.

  “Waiting for answer” means that a consultation has been posted but no answer has been posted yet. “Responded” means that a reply to the posted consultation has been posted. Is the state in which the consultation is resolved by the answer.

  The e-mail address is an e-mail address to which an e-mail for notifying the counselor is sent when there is an answer to the consultation.

  The posting subject is text data indicating the subject of the posting.

  The posting details are text data indicating specific contents of the posting. The posting details are the contents of the consultation in the case of the posting by the consultant, and the contents of the answer in the case of the posting by the respondent.

  The respondent ID is a user ID for identifying the respondent who posted the answer, and corresponds to the user ID of the respondent information 18.

  Referring again to FIG. 2, more specifically, the control unit 11 includes a consultant browsing reception unit (answer content transmission unit, number presentation unit, consultation history transmission unit) 12, and consultation reception unit (post count counting). Means, posting restriction means) 13, respondent browsing accepting section (consultation history transmitting means) 14, and answer accepting section (answer accepting means) 15.

  The counselor browsing reception unit 12 presents the counselor content or the answer content to the counselor terminal 20 in response to a request for browsing the content of the counselor or the content of the answer from the counselor terminal 20. More specifically, the consultant browsing reception unit 12 receives a consulter ID and a browsing request including a service category, a serial number, and a detail number of the consultation content or the response content from the consultant terminal 20, and responds to them. Post data 19 is read from the storage unit 15. Then, the consultant browsing reception unit 12 formats the web page data including the read posting data 19 into the html format, and transmits the shaped web page data to the consultant terminal 20.

  The consultation receiving unit 13 receives the consultation content posted from the consultant terminal 20, generates the posted data 19 based on the received consultation content, stores it in the storage unit 15, and sends an email notifying the respondent to that effect. It is transmitted to the mail server device 31.

  The respondent browsing reception unit 14 presents the content of the consultation to the respondent terminal 30 in response to a request for browsing the content of the consultation from the respondent terminal 30. More specifically, first, the respondent browsing accepting unit 14 receives a respondent ID and a browsing request including a consultant ID, a serial number, and a detail number from the respondent terminal 30. Then, the respondent browsing reception unit 14 refers to the respondent information 18 using the respondent ID, and acquires a service category corresponding to the respondent ID. Post data 19 corresponding to the service category, consultant ID, serial number, and item number corresponding to the service category is read from the storage unit 15. Then, the respondent browsing accepting unit 14 shapes the web page data including the read posting data 19 into the html format, and transmits the shaped web page data to the respondent terminal 30.

  The answer accepting unit 15 accepts the answer content posted from the respondent terminal 30, generates the post data 19 based on the accepted answer content, saves it in the storage unit 15, and sends an e-mail to notify the consultant to that effect It transmits to the server device 21.

  FIG. 5 is a diagram showing an application form for applying for service registration in the advisory consultation service system shown in FIG.

  When an application for service registration from the consultant terminal 20 to the advisor consultation service system is made, the server device 10 displays an application form including the plan selection table T10 and the mail address input field F11 illustrated in FIG. To present.

  The plan selection table T10 includes service categories selectable by the consultant, selectable plans, and charges for each plan. Specifically, the plan selection table T10 includes plans for a tax accountant / certified accountant (D11), a judicial scrivener / administrative scrivener (D12), a social insurance worker (D13), and a patent attorney (D14).

  The standard plan is a plan that can be posted up to 10 times per month in the service category, and is a plan in which an additional fee is charged if posting is made more than 10 times.

  In addition, the unlimited plan is a plan that allows posting with no limit on the number of times per month in the service category, and is a plan that requires a higher monthly fee than the standard plan.

  In the figure, the monthly charges Y and YYY of the unlimited plan are set higher than the monthly charges X and XXX of the standard plan.

  Different monthly charges are set for each service category. For example, in the standard plan for judicial scriveners / administrative scriveners, social insurance labor and patent attorneys, the monthly fees Z and ZZZ are lower than the monthly fees X and XXX that are the standard plans for tax accountants and certified public accountants. The same applies to unlimited plans.

  The counselor selects his / her desired service category, inputs his / her e-mail address in the e-mail address input field F11, and presses the application button B12. The content is notified, and the application is completed when the server device 10 accepts the notification. If the consultant presses the cancel button B11, the application is canceled.

  When the server device 10 receives the notification, the server device 10 updates the subscription service classification and subscription plan of the consultant information 17 of the corresponding user ID according to the contents of the application.

  In addition, you may apply for service registration for every affiliation ID. In other words, the application for service registration may be accepted not in the individual unit of the consultant but in the unit of the group to which the consultant belongs.

  FIG. 6 is a flowchart showing a flow of processing when accepting posting of consultation content in the server device shown in FIG. 2, and FIG. 7 is a diagram showing a login form for performing a login operation on the consultant's terminal. FIG. 8 is a diagram showing a service selection form for selecting a service at the consultant's terminal, and FIG. 9 is a diagram showing a consultation history form for presenting a list of consultation histories at the consultant's terminal. FIG. 10 is a diagram showing a consultation content input form for accepting consultation content input at the consultant's terminal, and FIG. 11 shows an example of a mail transmitted from the server device when the acceptance of the consultation posting request is completed. FIG. 12 is a diagram showing a consultation history form that presents a list of consultation histories updated at the consultant's terminal, and FIG. FIG. 14 is a diagram showing a consultation history confirmation form for confirming an answer to the consultation, FIG. 14 is a diagram showing a consultation history form for presenting a list of further updated consultation histories, and FIG. It is a figure which shows the pop-up which shows the frequency | count of posting.

  With reference to FIG. 6, the flow of processing when accepting posting of consultation content in the server device will be described, and specific examples of transition of each screen will be described with reference to FIGS. 7 to 14.

  When the process is started, the server device 10 transmits a login form to the consultant terminal 20 (step S11).

  Specifically, as illustrated in FIG. 7, the login form displayed on the consultant terminal 20 includes an affiliation ID input field F21, a user ID input field F22, a login password input field F23, and a login button B21. included.

  After the consultant inputs the affiliation ID, the user ID, and the login password in each of these input fields F21 to F23, the input data is transmitted from the consultant terminal 20 to the server device 10 by pressing the login button B21. Is done. The server device 10 collates the transmitted input data with the consultant information 17 in the storage unit 15 and performs login processing.

  Next, the server device 10 transmits a service selection form for presenting services selectable by the consultant to the consultant terminal 20 (step S12).

  In the service selection form displayed on the consultant terminal 20, as illustrated in FIG. 8, service categories that can be selected by the consultant are shown.

  In the following example, it is assumed that the consultant has applied for only the standard plan of the tax accountant / certified accountant consultation service, and has already submitted consultations several times by the previous month.

  Since the consultant is only subscribed to the tax accountant / certified accountant consultation service, the tax accountant / certified accountant consultation service button B31 is highlighted in the illustrated service selection form and can be selected. The scrivener / administrative scrivener consultation service button B32, social insurance labor consultant consultation service button B33, and patent attorney consultation service B34 are grayed out and cannot be selected.

  When the consultant presses the selectable tax accountant / certified accountant consultation service button B31, the consultant terminal 20 requests that the consultation content corresponding to the service category corresponding to the tax accountant / certified accountant consultation service be browsed. Is transmitted to the server device 10 together with the affiliation ID and user ID of the consultant.

  In response to this, in the server device 10, the consultant browsing reception unit 12 transmits a consultation history form including a list of consultations posted by the consultant to the consultant terminal 20 (step S13).

  Specifically, first, the consultant browsing reception unit 12 extracts post data that matches the affiliation ID, user ID, and service category of the consultant transmitted from the consultant terminal 20 from the post data 19 of the storage unit 16. . If there is already an answer to a consultation or a reconsultation post for this answer, the consultation content to be extracted may only be related to the latest consultation (ie, the same serial number has the largest item number) thing). Then, the consultant browsing acceptance unit 12 lists the posting subject, status, consultation date, and answer date of each post data extracted in this way, with the consultation subject, status, consultation date, answer date as a list. The list, the total number of consultations for the current month, which includes the total number of consultations for the current month, a new consultation button for posting a new consultation, and a logout button for logging out are included in the consultation history form and transmitted to the consultant terminal 20 .

  The consultation history form displayed on the consultant terminal 20 shows a consultation history list T20 in which consultations that have been posted so far are listed as illustrated in FIG.

  The consultation history list T20 includes consultations D21, D22, and D23. The consultations D21 and D22 were posted on January 21, 2015 and February 19, 2015, respectively, and are in a “waiting answer” state. The consultation D23 is posted on February 23, 2015, and an answer is posted on February 23, 2015.

  In the consultation subject portions of the consultations D21, D22, and D23, hyperlinks that transition to a screen for confirming the details of the consultation contents are set. The hyperlink is associated with the corresponding consultation serial number and detail number, and when the hyperlink is pressed, the consultant terminal 20 includes details including the serial number and detail number together with the user ID and service category of the consultant. A browsing request is transmitted to the server device 10.

  In addition, in March 2015 of the current month, no consultation has been posted yet, and the total number of consultations L10 for the current month is “0”.

  Further, the consultation history form includes a new consultation button B41 and a logout button B42.

  Next, the server device 10 waits for a further request to be transmitted from the consultant terminal 20 according to the operation performed by the consultant in the consultation history form. When a further request is transmitted from the consultant terminal 20, processing according to the request is performed (step S14).

  When the consultant terminal 20 transmits a logout request in response to the consultant pressing the logout button B42 in the consultation history form (“logout” in step S14), the server device 10 performs logout processing for the consultant. The process ends.

  When the consultant terminal 20 transmits a new consultation posting request in response to the consultant pressing the new consultation button B41 in the consultation history form (“new consultation” in step S14), the consultation reception unit 13 An input form is transmitted to the consultant terminal 20 (step S15).

  As shown in FIG. 10, the consultation content input form that the consultation reception unit 13 transmits to the consultant terminal 20 is an email address input field for inputting a destination email address to which a notification email is sent when there is a reply. F31, a request destination input field F32 for inputting a request destination for requesting an answer, a subject name input field F33 for inputting a subject of the consultation, and a consultation content entry field F34 for inputting detailed consultation contents And a consultation button B51. In the request destination input field F32, one of the experts registered in advance as an answerer can be selected.

  When the counselor fills in these input fields F31 to F34 and presses the consult button B51, the counselor terminal 20 displays the e-mail address and request destination as well as the consultant's user ID and service category. A new consultation posting request including the subject and the content of the consultation is transmitted to the server device 10.

  In response to the new consultation posting request transmitted from the consulter terminal 20, the consultation receiving unit 13 of the server device 10 generates posting data. Specifically, the consultation receiving unit 13 sets the user ID, service classification, subject, and consultation content transmitted from the consultant terminal 20 to the consultant ID, service classification, posting subject, and posting details of the posting data, respectively. To do. Further, the consultation receiving unit 13 sets the serial number, sets the detail number to “1”, sets the date and time when the consultation posting request is received to the consultation date and time, and sets the status to “waiting for answer”. The consultation receiving unit 13 stores the post data generated in this way in the storage unit 16 and sends a mail address preset for the selected request destination (mail server device 31 in FIG. 2) from the consultant. Send an email notifying you that the consultation has been posted. As shown in FIG. 11, the e-mail to be sent to the request destination is a rough one including the consultation post from the consultant and the consultant's affiliation ID, user ID, and consultation subject. The system is such that the respondent logs in to the advisory consultation service system 1 for confirmation. The email address set as the request destination may be the respondent's personal email address or the representative email address of the office to which the respondent belongs.

  The limit on the number of postings for consultation according to the subscription plan will be described in detail later.

  Next, the server device 10 transmits a reception completion screen indicating that reception of the consultation content has been completed to the consultant terminal 20 (step S16). In step S <b> 16, the server device 10 may transmit an email indicating that the consultation content has been received to the email address of the consultant.

  Thereafter, the consultant browsing reception unit 12 of the server device 10 further generates a consultation history form for the updated consultation data 19 as described above and transmits it to the consultant terminal 20 (returns to step S13). In this consultation history form, as illustrated in FIG. 12, the consultation history list T20 includes the newly submitted consultation D24 in addition to the consultations D21, D22, and D23, and the cumulative number of consultations L11 for the current month is counted. It has been uploaded to “1”.

  In addition, when service registration is performed for each affiliation ID here, the consulter browsing reception unit 12 may count the breakdown of the number of consultations in the current month for the affiliation ID of the organization to which the consultant belongs. When the person presses the cumulative number of consultations L10 for the current month, as shown in FIG. 15, the breakdown of the number of consultations for the current month in the affiliation ID may be displayed in a pop-up manner. That is, as shown in FIG. 15, a breakdown indicating how many times each consultant belonging to the same affiliation ID (that is, belonging to the same group / company) posted a consultation in the current month may be displayed.

  Furthermore, the server device 10 waits for a request to be transmitted from the consultant terminal 20. Here, in response to the consultant pressing the hyperlink of the consultation history list T20 by the consultant, the consultant terminal 20 transmits a detailed browsing request to the server device 10 (“consultation content confirmation” in step S14). ), The consultant browsing reception unit 12 transmits a consultation content confirmation form to the consultant terminal 20 (step S17).

  For example, in the consultation history form illustrated in FIG. 12, when a hyperlink set in the consultation D23 in the “answered” state is pressed and a detailed browsing request is transmitted from the consultant terminal 20 along with this, The consultant browsing reception unit 12 reads the posted data 19 from the storage unit 16 based on the user ID and service category of the consultant and the serial number and detail number corresponding to the consultation D23. The consultant browsing reception unit 12 acquires the posting details (answer contents) of the read posting data 19, generates a consultation content confirmation form including the subject of the answer contents and the answer contents, and transmits it to the consultant terminal 20.

  As shown in FIG. 13, in the consultation content confirmation form, in addition to the subject and the response content, there is a solution button B61 for setting the consultation solved by the answer to the “resolved” state, and further consultation items. And a button B62 for consulting again for posting. When the resolution button B61 is pressed, a resolution request for requesting the consultation to be in a resolution state is transmitted from the counselor terminal 20 to the server device 10. When the consult button B62 is pressed again, the consulter terminal 20 transmits a consultation posting request to the server device 10 again.

  Next, the server device 10 determines a request transmitted from the consultant terminal 20 (step S18). When the request is a resolution request (“resolution” in step S18), the server device 10 updates the post data related to the corresponding consultation to the “resolution” state in the storage unit 16 (step S19). Thereafter, the consultant browsing reception unit 12 generates a consultation history form based on the updated post data and transmits it to the consultant terminal 20. In the consultation history form, as illustrated in FIG. 14, the consultation D23 is in a solved state.

  On the other hand, if the request is a consultation posting request again (“consultation again” in step S18), the consultation accepting unit 13 transmits a consultation content input form (S15). Since the input of the consultation content input form has already been described, the description thereof will not be repeated here.

  The consultation content confirmation form illustrated in FIG. 13 may be provided with a hyperlink L20 for confirming a series of consultations and answers retroactively. When the hyperlink L <b> 20 is pressed, a past history browsing request is transmitted from the consultant terminal 20 to the server device 10. In response to this past history browsing request, the consultant browsing accepting unit 12 of the server device 10 acquires past postings of the consultation. Specifically, the consultant browsing accepting unit 12 acquires a part or all of the posts to which the same serial number is assigned and transmits it to the consultant terminal 20. For example, the posts acquired by the consultant browsing reception unit 12 may be from the latest item number to a predetermined number.

  FIG. 16 is a flowchart showing a flow of processing when accepting posting of an answer to the consultation content in the server device shown in FIG. 2, and FIG. 17 is a consultation history that presents a list of consultation history at the respondent's terminal. FIG. 18 is a diagram showing a consultation content confirmation form for confirming a consultation content at the respondent's terminal, and FIG. 19 is a response content for inputting a response to the consultation at the respondent's terminal. It is a figure which shows an input form.

  With reference to FIG. 16, the flow of processing when accepting posting of answer contents in the server device will be described, and specific examples of transition of each screen will be described with reference to FIGS. 17 to 19.

  As described above, when the consultant posts the consultation content, the respondent is notified by email.

  When the process is started, the server device 10 transmits a login form to the consultant terminal 20 (step S21). The login form is the same as that sent to the consultant, and the server device 10 also checks the input data sent to the respondent information 18 in the storage unit 15 for processing. Since it is the same, the description is not repeated here.

  When the login process of the respondent is completed, the respondent browsing accepting unit 14 of the server device 10 submits post data that matches the respondent's user ID and the service classification corresponding to the respondent's user ID in the storage unit 16. Extract from data 19. If there is already an answer to a consultation or a reconsultation post for this answer, the consultation content to be extracted may only be related to the latest consultation (ie, the same serial number has the largest item number) thing). Then, the consultant browsing reception unit 12 sets the post title, affiliation ID, status, consultation date / time, and response date of each post data extracted in this manner as items of the consultation title, company name, status, consultation date, and response date. The consultation history list, the logout button for logging out, the condition setting field for narrowing down the posts, and the narrowing down button are included in the consultation history form and transmitted to the consultant terminal 20.

  As illustrated in FIG. 17, the consultation history form T30 displayed on the consultant terminal 20 includes consultations D31 to D34 corresponding to the consultations D21 to D24 illustrated in FIG. Similarly to the consultations D21 to D24, the consultations D31 to D34 are also set with hyperlinks that transition to a screen for confirming details of the consultation content. The hyperlink is associated with the user ID of the counselor who posted the corresponding consultation, and the corresponding serial number and detail number of the consultation. When the hyperlink is pressed, the respondent terminal 20 displays the user ID of the respondent. And a detailed browsing request including information associated with the hyperlink together with the service classification is transmitted to the server device 10.

  In the condition setting field L30, a condition for narrowing down can be set in the “state” item. When the respondent sets a condition for narrowing down in the condition setting field L30 and presses the narrowing down button B61, the respondent terminal 30 makes a consultation history list of the server apparatus 10 with the set condition. Send a narrowing request to narrow down.

  Next, the server device 10 waits for a further request to be transmitted from the respondent terminal 30 in accordance with the operation performed by the respondent in the consultation history form. When a further request is transmitted from the respondent terminal 30, processing corresponding to the request is performed (step S23).

  When the respondent terminal 30 transmits a logout request in response to the respondent pressing the logout button B62 in the consultation history form (“logout” in step S23), the server device 10 performs logout processing of the respondent. The process ends.

  When the respondent terminal 30 has transmitted a narrowing request in response to the respondent performing a narrowing operation (“narrowing” in step S23), the respondent viewing 14 of the server device 10 is set. Posting data that matches the conditions of the selected state is extracted, a consultation history list is generated based on the extracted posting data, and is included in the consultation history form as described above and transmitted to the consultant terminal 20 (S22). .

  When the respondent terminal 30 sends a detailed browsing request to the server device 10 in response to the respondent pressing the hyperlink of the consultation history list T30 (“consultation content confirmation” in step S23). The respondent browsing accepting unit 14 transmits a consultation content confirmation form to the respondent terminal 30 (step S24).

  For example, in the consultation history form illustrated in FIG. 17, when a hyperlink set in the consultation D34 in the “waiting for answer” state is pressed and a detailed browsing request is transmitted from the respondent terminal 30 along with this, The respondent browsing reception unit 14 reads the posted data 19 from the storage unit 16 based on the respondent's assigned service category, the consultant's user ID, and the serial number and detail number corresponding to the consultation D34. The respondent browsing accepting unit 14 acquires the mail address and post details (consultation content) of the read post data 19, and displays a consultation content confirmation form including the consulter's user ID, email address, the subject of the consult content, and the consult content. It is generated and transmitted to the respondent terminal 30.

  As illustrated in FIG. 18, the consultation content confirmation form includes a reply button B <b> 71 for answering the consultation content in addition to the user ID of the consultant, the mail address, the subject, and the consultation content.

  When the respondent presses the reply button B <b> 71, the respondent terminal 30 transmits a reply input request to the server device 10.

  In response to the answer input request transmitted from the answerer terminal 30, the answer accepting unit 15 of the server device 10 includes the consultant's user ID, email address, and subject, and specifies the consultation to be answered. An answer content input form holding the serial number and the detail number is transmitted to the respondent terminal 30.

  As shown in FIG. 19, the reply content input form includes a reply field F41 and a button B81 for replying with the content in addition to the user ID, mail address, and subject of the consultant.

  When the answer is entered in the answer field F41 by the respondent and the answer button B81 is pressed with this content, the respondent terminal 30 determines the user ID of the respondent, the user ID of the consultant, the content of the answer, and the target of the answer. An answer posting request including a serial number and a detail number for specifying the consultation is transmitted to the server device 10.

  In response to the reply posting request transmitted from the respondent terminal 30, the reply acceptance unit 15 of the server device 10 generates post data for reply. Specifically, the answer reception unit 15 sets the consultant's user ID, answer contents, and respondent's user ID transmitted from the respondent terminal 30, respectively, the consultant ID of posting data, the posting details, and the respondent ID. Set to. In addition, the service classification, serial number, consultation date / time, e-mail address, and post subject are taken over from the post data to be answered and set in the post data for reply.

  In addition, the consultation receiving unit 13 sets the post number of the posting data to be answered as the reply posting serial number, sets the date when the answer posting request is received as the answer date, and sets the status. Set to “answered”. The consultation receiving unit 13 stores the reply posting data generated in this way in the storage unit 16 and responds from the respondent to the email address designated at the time of posting the consultation (mail server device 21 in FIG. 2). Send an email notifying you that there has been a post.

  Next, the server device 10 transmits to the respondent terminal 30 an answer completion screen indicating that reception of answer contents has been completed (step S26). In step S <b> 26, the server device 10 may transmit an e-mail indicating that the response content has been received to the e-mail address of the respondent.

  As described above, the server device 10 is a server device that provides a knowledge sharing service in which respondents post answers to the consultation content posted by the consultant, and includes a user ID for identifying the respondent The respondent information 18 associated with the service category indicating the service category handled by the respondent, the user ID for identifying the consultant, the consultation content posted by the consultant, and the consultation content are processed by any service. The posting data 19 associated with the service category indicating whether or not to be provided includes a storage unit 16 that stores the posting data 19.

  In addition, in response to a consultation request for browsing consultation contents transmitted together with the user ID from the respondent terminal 30 of the respondent, a service category corresponding to the user ID is acquired from the respondent information 18 in the storage unit 16, and post data 19, the consultation content corresponding to the acquired service category is acquired, and the response receiving unit 14 that transmits the response content to the respondent terminal 30 of the respondent and the content of the consultation from the respondent terminal 30 of the respondent is received, In response to a response content browsing request transmitted together with the user ID from the response receiving unit 15 that stores the response content in the storage unit 16 as post data 19 in association with the consultation content, and the consultant terminal 20 of the consultant A consultant browsing reception unit 12 that obtains response content for the consultation content corresponding to the user ID from the posted data 19 of the unit 16 and transmits the content to the consultant terminal 20 of the consultant. It is intended.

  With this configuration, it is possible to efficiently present consultation contents belonging to the service category that the respondent is in charge of to specific respondents and to narrow down the respondents to specific respondents. While it is possible to improve convenience, it is possible to obtain a more reliable answer for the consultant.

  Although not described in the above embodiment, the consultation content confirmation form shown in FIG. 18 and the answer content input form shown in FIG. 19 are used to confirm a series of consultations and answers retrospectively, respectively. In addition, hyperlinks L40 and L50 similar to the hyperlink L20 shown in FIG. 13 may be provided.

  In the above embodiment, for convenience of explanation, the server device 10 is described as a single device. However, the present invention is not limited to this, and the function of the server device 10 is realized by a plurality of server devices. For example, the function of the server device 10 may be realized in a plurality of server devices such as a Web server, a mail server, and a database server.

  Further, although not described in the above embodiment, in the posted data, the posting title and the posting details are not limited to text data, and may be, for example, image data, audio data, moving image data, or a combination thereof. Good.

  Furthermore, in the above-described embodiment, it has been described that the consultant information 17, the respondent information 18, and the posted data 19 have a specific data structure in the storage unit 16, but the present invention is not limited to this. The expression format of the various data described above may be a table format or may be expressed in another expression format. Further, the various data described above may be stored across a plurality of tables, or may be managed by a single table.

  Further, although not described in detail in the above embodiment, when the server device 10 receives a new consultation posting request in step S14 of FIG. 6 or receives a consultation posting request again in step S18, Depending on the subscriber's subscription plan, posting restrictions may be implemented. Specifically, the consultation receiving unit 13 refers to the subscription plan corresponding to the user ID of the consultant in the consultant information 17 of the storage unit 16 and determines whether the subscription plan is a standard plan or an unlimited plan. Respond to submission restrictions accordingly. When the subscription plan is an unrestricted plan, the consultation reception unit 13 does not implement posting restrictions. On the other hand, if the subscription plan is a standard plan, the number of postings by the consultant in the current month is counted. When the number of postings is 10 times or less, the consultation receiving unit 13 receives posts as described above. On the other hand, when the number of postings exceeds 10, the consultation accepting unit 13 limits the posting and transmits a notification that the posting is limited to the consultant terminal 20. Note that the number of postings may be counted in the organization and company unit to which the consultant belongs, that is, in the belonging ID unit corresponding to the user ID of the consultant. In addition, the consultation receiving unit 13 can count the number of postings in any period, and can limit postings, without limiting the period for counting the number of postings to one month.

DESCRIPTION OF SYMBOLS 1 ... Knowledge sharing service system 10 ... Server apparatus 11 ... Control part 12 ... Consultant browsing reception part 13 ... Consultation reception part 14 ... Respondent browsing reception part 15 ... Answer reception part 16 ... Memory | storage part 20 ... Consultant terminal 30 ... Answer Terminal

Claims (6)

A server device that provides a knowledge sharing service in which respondents post answers to the consultation content posted by consultants,
An answerer information storage unit that stores an answerer ID for identifying the answerer in association with a service category indicating a category of a service that the answerer is in charge of;
A posted data storage unit for storing the consultant ID for identifying the consultant, the consultation content posted by the consultant, and the service classification indicating which service the consultation content should be processed in, in association with each other;
In response to a request for browsing the consultation content transmitted from the respondent's terminal together with the respondent ID, a service classification corresponding to the respondent ID is acquired from the respondent information storage unit, and the posted data A browsing acceptance means for acquiring the consultation content corresponding to the acquired service category from the storage unit and transmitting it to the terminal of the respondent;
Answer accepting means for accepting answer contents for the consultation contents from the terminal of the respondent, and storing the answer contents in the posted data storage unit in association with the consultation contents;
In response to the response content browsing request transmitted from the consultant's terminal together with the consultant ID, the response content for the consultation content corresponding to the consultant ID is acquired from the posted data storage unit. And a response content transmitting means for transmitting to the terminal of the consultant. Posting number counting means for counting the number of times the consulter posted the consultation content during a predetermined period;
When the consultant tries to post more than the prescribed number of times, a post limiting means for limiting the posting,
The counselor ID, the counselor identified by the counselor ID is a restricted user who subscribes to a standard rate plan that is limited in the number of postings in a predetermined period, and the number of postings in the predetermined period Further comprising a plan information storage unit that stores in association with plan information indicating whether the user is an unrestricted user who has subscribed to a higher price plan than the standard price plan,
The posting restriction means refers to the plan information storage unit using the consultant ID of the consultant who intends to post the consultation content, and the consultant specified by the consultant ID is a restricted user. The server device according to claim 1, wherein the posting is restricted according to whether or not there is.   The server device according to claim 2, further comprising: a number-of-times presenting unit that presents the number of postings of the consultant counted by the posting number counting unit on the terminal of the consultant. A related information storage unit that stores related information indicating that a certain consultation content in the posted data storage unit has a series of connections with other consultation content or answer content;
In response to a request from the consultant's terminal or the respondent's terminal, the consultation content having the series of connections and the other consultation content or the answer content are sent to the consultant's terminal or the respondent's terminal. The server device according to any one of claims 1 to 3, further comprising a consultation history transmission unit for transmission.   From the claim 1, it comprises a posting notification means for notifying a destination set in advance as a contact to the respondent in charge of the service category when the consultation content is posted for the service category selected by the consultant. The server device according to claim 4. A server device according to any one of claims 1 to 5;
A consultant terminal having a function of posting the consultation content and a function of transmitting a request for browsing the answer content to the server device,
A knowledge sharing service system comprising an answerer terminal having a function of posting an answer content for the consultation content to the server device.

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