JP2016143340A - Information processing system, information processing terminal and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing system capable of acquiring user evaluation with high reliability at an appropriate timing.SOLUTION: An information processing system 100 comprises a server 200 receiving orders of merchandise, an identifier 400 and a portable terminal 500. The identifier 400 includes identification information on merchandise whose order has been received by the server 200. The portable terminal 500 includes an acquisition part 570, a reception part 580 and an upload part 510. The acquisition part 570 acquires identification information from the identifier held in the merchandise. The reception part 580 receives input of voice on the merchandise from the user when a prescribed period corresponding to the merchandise elapses from acquisition of the identification information by the acquisition part 570. The upload part 510 uploads the received input of voice to the network.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing system, an information processing terminal, and an information processing program.

  In many sites that provide electronic commerce such as online shopping, it is possible to register an evaluation (review) on a product purchased by a purchaser of the product. The registered evaluation is disclosed as part of the product information.

  In online shopping, since it is difficult to directly confirm the product, the evaluation from the purchaser of the product is useful information for the user to determine whether or not to purchase the product. Sites with high product evaluations are convenient and popular for users because it is easy to judge the function and quality of products. For this reason, in order to enhance the evaluation of the product, the business operator operating the site may give a reward such as a discount or a gift to the purchaser who has registered the evaluation of the product.

  However, many online shopping sites can post product ratings at any time. Therefore, for example, when a reward is obtained when an evaluation is registered, the purchaser may register the evaluation of the product even though the purchaser has not yet received the product. In this case, there is a problem that the reliability of evaluation is lowered. In relation to this problem, there is also known a technique for determining whether or not the delivery of the product is completed based on the delivery information of the product and allowing the evaluation to be posted only when the delivery is completed ( Patent Document 1).

JP 2014-182469 A

  However, in the technique described in Patent Document 1, although it can be confirmed that the product has been delivered to the destination, it cannot be confirmed whether the purchaser who actually performs the evaluation has received the product. For example, the purchaser's family may receive the product, but the purchaser may be away on a business trip or the like. In this case, for example, if you want the evaluation to take place after a sufficient period of time has passed since the purchaser received the product, it is not possible to set the starting point of the period correctly, There is a possibility that it cannot be acquired. In addition, since the evaluation of products is mainly performed by text documents, it is difficult to convey the buyer's feelings and frank impressions, and there is a problem that useful evaluations cannot be collected.

  The present invention has been made in view of the circumstances as described above, and an object thereof is to provide an information processing system, an information processing terminal, and an information processing program capable of acquiring a reliable user evaluation at an appropriate timing. .

  The above object is achieved by the following means.

  The information processing system includes a server that accepts product orders, an identifier, and a mobile terminal. The identifier has identification information regarding the product for which the order has been received by the server. The portable terminal includes an acquisition unit, a reception unit, and an upload unit. An acquisition part acquires identification information from the identifier which goods have. When the predetermined period corresponding to the product elapses after the acquisition unit acquires the identification information, the reception unit receives an input of sound related to the product from the user. The upload unit uploads the received voice input to the network.

  According to the information processing system of the present invention, when a predetermined period corresponding to the product has elapsed since the mobile terminal acquired the identification information from the identifier attached to the product, the user inputs voice related to the product. Accept. Thereby, at the timing when a predetermined evaluation period has elapsed since the user actually received the product, the product evaluation by voice can be acquired from the user. Therefore, it is possible to obtain a highly reliable user evaluation performed at an appropriate timing.

1 is a diagram illustrating a schematic configuration of an information processing system according to an embodiment of the present invention. It is a block diagram which shows schematic structure of the shop server shown by FIG. It is a block diagram which shows schematic structure of the portable terminal shown by FIG. It is a flowchart which shows the procedure of the goods purchase process performed in a portable terminal. It is a figure which shows an example of the merchandise information screen displayed on a portable terminal in the process of step S101 of FIG. It is a figure which shows an example of the shopping cart screen displayed on a portable terminal in the process of step S102 of FIG. It is a figure which shows an example of the evaluation application installation screen displayed on a portable terminal in the process of step S104 of FIG. It is a figure which shows an example of the confirmation screen displayed on a portable terminal in the process of step S105 of FIG. It is a flowchart which shows the procedure of the merchandise evaluation process performed in a portable terminal. It is a figure which shows an example of the goods receipt screen displayed on a portable terminal in the process of step S203 of FIG. It is a figure which shows an example of the audio | voice acquisition screen displayed on a portable terminal in the process of step S206 of FIG. It is a figure which shows a mode that evaluation information was uploaded and published on the product information screen for online shopping.

  Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings. In the description of the drawings, the same elements are denoted by the same reference numerals, and redundant description is omitted. In addition, the dimensional ratios in the drawings are exaggerated for convenience of explanation, and may be different from the actual ratios.

<Configuration of information processing system>
FIG. 1 is a diagram showing a schematic configuration of an information processing system according to an embodiment of the present invention.

  An information processing system 100 according to an embodiment of the present invention is provided for collecting and managing evaluation information from a purchaser of a product at, for example, a mobile site that provides an online shopping service for mobile terminals.

  As illustrated in FIG. 1, the information processing system 100 includes a shop server 200, an application server 300, an identification information transmitter 400, and a portable terminal 500. Each configuration will be described.

<Shop server 200>
FIG. 2 is a block diagram showing a schematic configuration of the shop server shown in FIG.

  2, the shop server 200 includes a CPU (Central Processing Unit) 210, a ROM (Read Only Memory) 220, a RAM (Random Access Memory) 230, a storage 240, a communication interface 250, an operation unit 260, and a display unit 270. Have Each component is connected to be communicable with each other via a bus 280.

  The CPU 210 controls the above components and performs various arithmetic processes according to programs recorded in the ROM 220 and the storage 240.

  The ROM 220 stores various programs and various data.

  The RAM 230 temporarily stores programs and data as a work area.

  The storage 240 stores various programs including an operating system and various data. In the storage 240, an application for providing an online shopping service to a user via a mobile Internet site or the like is installed. The storage 240 records identification information for identifying each product handled in the online shopping service, and period information indicating a predetermined period set for each product and necessary for evaluating each product. Yes. Furthermore, the storage 240 also records evaluation information regarding the evaluation of each product transmitted from the purchaser of each product.

  The communication interface 250 is an interface for communicating with other devices, and for example, standards such as Ethernet (registered trademark), FDDI, Wi-Fi (registered trademark) are used.

  The operation unit 260 includes a pointing device such as a mouse and a keyboard, and is used for performing various inputs.

  The display unit 270 is a liquid crystal display, for example, and displays various types of information.

<Application server 300>
The hardware configuration of the application server 300 is the same as that of the shop server 200 shown in FIG.

  The application server 300 stores various application programs (hereinafter referred to as “applications”) that are installed in the mobile terminal 500 and executed. The various applications stored in the application server 300 include a product evaluation application for acquiring a product evaluation by voice from the user of the mobile terminal 500. The application server 300 transmits various applications to the mobile terminal 500 in response to requests from the mobile terminal 500, the shop server 200, and the like. In addition, the application server 300 provides a screen to be displayed on the mobile terminal 500 so that the user can select an application.

<Identification information transmitter 400>
For example, when a product purchased in online shopping is delivered to a user, the identification information transmitter 400 is attached to the product or a packaging material of the product. Identification information for identifying a product is set in the identification information transmitter 400. The identification information transmitter 400 transmits the identification information to the surroundings by a wireless signal. The identification information transmitter 400 functions as an identifier.

  The identification information transmitter 400 transmits identification information using short-range wireless communication based on standards such as Bluetooth (registered trademark), Bluetooth Low Energy, NFC (Near Field Communication), and the like. The range in which the identification information transmitter 400 transmits identification information is, for example, about several tens of cm to 1 m around the own device.

<Mobile terminal 500>
The mobile terminal 500 is a mobile device such as a smartphone or a tablet terminal that is carried by a user. The mobile terminal 500 communicates with the shop server 200 and the application server 300 via various wireless communications and networks such as the Internet. In addition, the mobile terminal 500 communicates with the identification information transmitter 400 by short-range wireless communication or the like.

  FIG. 3 is a block diagram showing a schematic configuration of the mobile terminal shown in FIG. In addition, about the part which has the structure similar to the shop server 200 among the structures of the portable terminal 500, the description is abbreviate | omitted.

  As illustrated in FIG. 3, the mobile terminal 500 includes a CPU 510, a ROM 520, a RAM 530, a storage 540, a communication interface 550, an operation display unit 560, an identification information acquisition unit 570, and a voice input unit 580. Each component is connected to be communicable with each other via a bus 590.

  The CPU 510 performs control of each unit and various arithmetic processes according to programs recorded in the ROM 520 and the storage 540. The CPU 510 functions as an acquisition unit, a reception unit, and an upload unit by executing a program.

  The storage 540 stores various programs including an operating system and various data. The storage 540 also stores an application installation program for downloading and installing various applications from the application server 300. Further, the storage 540 stores product identification information and period information received from the shop server 200 and various applications downloaded from the application server 300.

  The communication interface 550 is an interface for communicating with an external device such as the shop server 200 or the application server 300. For example, standards such as 3G and 4G for mobile phone communication, standards such as Wi-Fi (registered trademark), etc. Is used.

  The operation display unit 560 is, for example, a touch panel display, displays various information, and accepts various inputs from the user.

  The identification information acquisition unit 570 is a communication module for performing short-range wireless communication according to standards such as Bluetooth (registered trademark) and NFC, for example. The identification information acquisition unit 570 receives the radio wave signal transmitted from the adjacent identification information transmitter 400 and acquires the identification information included in the signal.

  The voice input unit 580 is a microphone, for example, and receives voice input such as a user's voice. The received voice input information is stored in the storage 540.

  Each configuration of the information processing system 100 may include components other than the above-described components, or some of the above-described components may not be included.

<Outline of Processing in Information Processing System 100>
First, the procedure of product purchase processing will be described.

  FIG. 4 is a flowchart showing a procedure of merchandise purchase processing executed in the mobile terminal. FIG. 5 is a diagram illustrating an example of a product information screen displayed on the mobile terminal in the process of step S101 of FIG. FIG. 6 is a diagram showing an example of a shopping cart screen displayed on the mobile terminal in the process of step S102 of FIG. FIG. 7 is a diagram illustrating an example of an evaluation application installation screen displayed on the mobile terminal in the process of step S104 of FIG. FIG. 8 is a diagram illustrating an example of a confirmation screen displayed on the mobile terminal in the process of step S105 of FIG. Note that the processing of the mobile terminal 500 shown in the flowchart of FIG. 4 is stored as a program in the storage 540 of the mobile terminal 500, and is executed by the CPU 510 controlling each unit. Moreover, when the process shown in the flowchart of FIG. 4 is executed, the portable terminal 500 will be described as being connected to the shop server 200 that provides an online shopping service based on a user operation.

  As shown in FIG. 4, the portable terminal 500 displays a product information screen for online shopping provided from the shop server 200 (step S101). For example, the mobile terminal 500 displays a product information screen as shown in FIG.

  Subsequently, the mobile terminal 500 receives a product purchase operation for the product A (step S102). For example, on the product information screen shown in FIG. 5, when the user touches the “Add to Cart” button 561 of the product A in order to purchase the product A, the mobile terminal 500 receives a product purchase operation for the product A. When receiving the product purchase operation, the mobile terminal 500 displays a shopping cart screen as shown in FIG.

  Subsequently, the mobile terminal 500 receives an evaluation execution operation for evaluating the product A from the user (step S103). For example, when the “evaluation” button 562 is touched by the user on the shopping cart screen shown in FIG. 6, the mobile terminal 500 accepts an evaluation execution operation. The portable terminal 500 transmits information indicating that the evaluation execution operation has been received to the shop server 200.

  The shop server 200 provides the mobile terminal 500 with information for causing the mobile terminal 500 to install a product evaluation application. For example, the shop server 200 activates an application installation program of the mobile terminal 500 and provides the mobile terminal 500 with deep link information for allowing the product evaluation application of the application server 300 to access from the program. Here, the deep link information refers to link information for accessing specific information (such as a page on the Internet) via a specific application. When the mobile terminal 500 acquires the deep link information, the mobile terminal 500 starts an application installation program. The portable terminal 500 connects to the application server 300 via the activated application installation program, and displays a product evaluation application installation screen as shown in FIG.

  Subsequently, the mobile terminal 500 installs a product evaluation application (step S104). Specifically, when the “install” button 564 is touched by the user on the installation screen shown in FIG. 7, the mobile terminal 500 downloads the product evaluation application from the application server 300 and installs it. As a result, the product evaluation application can be executed in the mobile terminal 500. When the installation operation of the product evaluation application is completed, the mobile terminal 500 displays the shopping cart screen of FIG. 6 again. When the “purchase” button 563 is touched by the user on the shopping cart screen of FIG. 6, the purchase of the product A is confirmed, and information indicating the confirmation of purchase is transmitted from the portable terminal 500 to the shop server 200.

  Subsequently, the mobile terminal 500 displays a confirmation screen for purchasing a product or performing an evaluation (step S105). For example, the mobile terminal 500 displays a confirmation screen as shown in FIG. In the confirmation screen shown in FIG. 8, when the “confirm” button 565 is touched by the user, the mobile terminal 500 needs identification information for identifying the product A and the product A from the shop server 200. Period information indicating a predetermined period is acquired (step S106). The portable terminal 500 stores the acquired identification information and period information in association with each other in the storage 540, and ends the process.

  Next, the procedure of the product evaluation process will be described.

  FIG. 9 is a flowchart showing a procedure of product evaluation processing executed in the mobile terminal. FIG. 10 is a diagram illustrating an example of a product receipt screen displayed on the mobile terminal in the process of step S203 of FIG. FIG. 11 is a diagram illustrating an example of a voice acquisition screen displayed on the mobile terminal in the process of step S206 of FIG. FIG. 12 is a diagram showing a state in which evaluation information is uploaded and published on a product information screen for online shopping. 9 is stored as a product evaluation application program in the storage 540 of the mobile terminal 500, and is executed by the CPU 510 controlling each unit. It is assumed that the product purchase process shown in FIG. 4 is performed before the process shown in the flowchart of FIG. 9 is executed, and the purchased product A is delivered to the user.

  As illustrated in FIG. 9, the mobile terminal 500 acquires identification information from an identifier of a product (Step S201). Specifically, when the user carrying the mobile terminal 500 receives the delivered product, the mobile terminal 500 comes close to the identification information transmitter 400 attached to the product A. Therefore, the identification information acquisition unit 570 of the mobile terminal 500 can acquire the identification information transmitted from the identification information transmitter 400 by short-range wireless communication as the acquisition unit.

  Subsequently, the mobile terminal 500 determines whether or not the identification number acquired in step S201 matches the identification number stored in the storage 540 at the time of product purchase (step S202).

  If the identification numbers do not match (step S202: NO), the mobile terminal 500 determines that the received product is not the purchased product A, and does not perform the process for evaluating the product A, and returns to the process of step S201. .

  If the identification numbers match (step S202: YES), the portable terminal 500 determines that the purchased product A has been received, and displays a product reception screen as shown in FIG. 10, for example (step S203). Here, the mobile terminal 500 acquires a predetermined evaluation period for evaluating the product based on the period information acquired from the shop server 200 when purchasing the product. As the evaluation period, an appropriate period is set for each product. For example, the evaluation period may be a long period of 30 days, 60 days, 90 days, or a short period of several seconds to several hours later. For example, as shown in FIG. 10, the portable terminal 500 displays the evaluation period so that the user can grasp the set evaluation period. When the “confirm” button 566 is touched on the product receipt screen shown in FIG. 10, the portable terminal 500 starts counting the evaluation period (step S204).

  Subsequently, the mobile terminal 500 determines whether or not the evaluation period has elapsed from the start of counting the evaluation period (step S205).

  When the evaluation period has not elapsed (step S205: NO), the mobile terminal 500 continues to count the evaluation period until the evaluation period elapses.

  When the evaluation period has elapsed (step S205: YES), the mobile terminal 500 determines that a predetermined evaluation period has elapsed since the user received the product A, and that the product A can be appropriately evaluated, A voice acquisition screen as shown in FIG. 11 is displayed (step S206).

  Subsequently, the mobile terminal 500 receives an input of a voice related to the product A from the user (step S207). Specifically, when the “record” button 567 is touched by the user on the voice acquisition screen illustrated in FIG. 11, the voice input unit 580 of the mobile terminal 500 receives a voice uttered by the user as a reception unit. Here, the portable terminal 500 guides the impression and evaluation of the product A by text, voice, video, etc. so that the user can speak out and evaluate it. Further, the portable terminal 500 may retry the recording when the user's voice cannot be sufficiently acquired. The portable terminal 500 stores the received voice input in the storage 540 as voice input information. Furthermore, the portable terminal 500 automatically acquires a text document corresponding to the voice input by performing voice recognition processing on the received voice input and converting the received voice input into a text document. The portable terminal 500 stores the text document acquired by the voice recognition process in the storage 540 as voice input information together with the received voice input.

  Subsequently, the mobile terminal 500 uploads the voice input information to the network (step S208). Specifically, when the “send” button 568 is touched by the user on the screen shown in FIG. 11, the mobile terminal 500 transmits the voice input information recorded in the storage via the communication interface 550 to the shop server 200 or the like. Upload to. The portable terminal 500 ends the process. Note that the voice input information transmitted from the portable terminal 500 is stored as the evaluation information of the product A in the storage 240 of the shop server 200, for example. For example, as shown in FIG. 12, the stored evaluation information is disclosed to each user as information indicating the evaluation of the product A on the product information screen for online shopping. The user considering the purchase of the product A touches the button 5691 for listening to the voice evaluation on the product information screen shown in FIG. Listen to the evaluation. The user can also confirm the speech evaluation as a text document. For example, as shown in FIG. 12, a part of a text document is displayed from the beginning so that the user can grasp the outline of the evaluation, and the user touches a button 5692 for reading the text document, whereby the text document is displayed. May be displayed in their entirety. Further, the entire text document may be displayed together as information for assisting the user's understanding while listening to the voice evaluation. Note that the product information screen may display a voice evaluation and a period from the receipt of the product to the actual acquisition of the voice evaluation, and may also indicate a numerical value or text evaluation.

  As described above, according to the information processing system 100 of this embodiment, when the predetermined period corresponding to the product has elapsed since the mobile terminal 500 acquired the identification information from the identifier attached to the product, Accept voice input about the product from the user. Accordingly, it is possible to accurately determine the timing at which a predetermined evaluation period has elapsed since the user actually received the product, and it is possible to acquire the product evaluation by voice from the user at an appropriate timing. Therefore, it is possible to obtain a highly reliable user evaluation performed at an appropriate timing.

  Here, the evaluation by voice easily reflects the evaluator's emotions and state, which is extremely useful in determining the value of the product. However, in the past, there have been issues such as setting up a microphone and preparing a dedicated application or a dedicated web page in order to obtain user evaluations by voice. It wasn't. In the present embodiment, the mobile terminal 500 having the voice input unit 580 is controlled to receive voice input, whereby voice evaluation can be acquired from the user by a simple operation. Thereby, a user's effort is reduced greatly and the collection of evaluation by voice becomes easy.

  The information processing system 100 includes an identification information transmitter 400 that is attached to a product and transmits identification information, and the mobile terminal 500 acquires the identification information from the identification information transmitter 400. Thereby, the mobile terminal 500 can determine that the product has been automatically received without requiring any user operation. Therefore, it is possible to accurately recognize the receipt timing of the product without the user's trouble. As a result, the evaluation period of the product can be measured more accurately, and the reliability of the evaluation can be improved.

  In addition, the information processing system 100 performs notification for the portable terminal 500 to prompt the user to input voice information. As a result, the user can perform voice evaluation more reliably.

  In addition, this invention is not limited only to embodiment mentioned above, A various change can be made within a claim.

  For example, in the above embodiment, the mobile terminal 500 has been described as acquiring the identification information from the identification information transmitter 400, but the method of acquiring the identification information is not limited to this. Specifically, the identification information is acquired by attaching a barcode or the like indicating identification information to the product A as an identifier and reading the barcode using a camera or an infrared reader provided in the mobile terminal 500. Also good. Alternatively, the identification information may be acquired by attaching a number indicating the identification information to the product A and inputting the number from the operation display unit 560 by the user.

  Moreover, although said embodiment demonstrated as what acquires identification information when the delivered goods A approached the portable terminal 500, the timing which acquires identification information is not limited to this. For example, the identification information transmitter 400 is set to operate when the package of the product A is opened using a sensor or the like that detects opening, and the identification information can be acquired when the user opens the package of the product A You may make it become.

  In the above embodiment, the uploaded voice input information is published on the shopping site so that other users can listen and read the evaluation by voice or text. The mode of use is not limited to this. The voice input information may be analyzed by various voice analysis methods, the purchaser's emotions and states may be analyzed, and the analysis result may be disclosed as product evaluation information. Thereby, more useful evaluation information can be provided to the user.

  In the above embodiment, the voice recognition process for acquiring a text document from a voice input has been described as being executed in the mobile terminal 500, but the present invention is not limited to this. The voice recognition process may be executed in the shop server 200, for example, or may be executed in an apparatus such as another server.

  In the above embodiment, the mobile terminal 500 is described as acquiring the period information from the shop server 200, but the present invention is not limited to this. For example, the period information may be acquired from the identification information transmitter 400, or the period information for each product may be stored in the mobile terminal 500 as part of the product evaluation application.

  In the above-described embodiment, the mobile terminal 500 has been described by taking a smartphone, a tablet terminal, or the like carried by the user as an example, but the embodiment of the mobile terminal 500 is not limited to this. The mobile terminal 500 may be a wearable terminal such as a glasses-type information terminal worn on the user's head or a wristband-shaped information terminal worn on the arm, or may be embedded in the user's body. It may be a built-in information terminal.

  In the above-described embodiment, each configuration of the shop server 200, the application server 300, and the like has been described as being realized as one device, but the configuration of the device is not limited thereto. For example, the shop server 200 and the application server 300 may be composed of a plurality of servers, or may be virtually composed of a large number of servers installed as remote locations as cloud servers.

  In addition, the processing unit of each flowchart in the above embodiment is divided according to main processing contents in order to make the information processing system 100 easy to understand. The invention of the present application is not limited by the method of classification of the processing steps and the names thereof. The processing performed in the information processing system 100 can be divided into more processing steps. One processing step may execute more processes.

  The means and method for performing various processes in the information processing system according to the above-described embodiments can be realized by either a dedicated hardware circuit or a programmed computer. The program may be provided by a computer-readable recording medium such as a flexible disk and a CD-ROM, or may be provided online via a network such as the Internet. In this case, the program recorded on the computer-readable recording medium is usually transferred to and stored in a storage unit such as a hard disk. Further, the program may be provided as a single application software, or may be incorporated in the software of the apparatus as one function of the information processing system.

100 information processing system,
200 shop server,
300 app servers,
400 identification information transmitter,
500 mobile devices,
510 CPU,
520 ROM,
530 RAM,
540 storage,
550 communication interface,
560 operation display section,
570 identification information acquisition unit,
580 voice input unit,
590 bus.

Claims (6)

A server that accepts product orders;
An identifier having identification information relating to a product for which an order has been received by the server;
A portable terminal carried by the user,
The portable terminal is
An acquisition unit that acquires the identification information from the identifier of the product;
When a predetermined period corresponding to the product has elapsed since the acquisition unit acquired the identification information, a receiving unit that receives an input of sound related to the product from the user;
An upload unit for uploading the received audio input to the network;
An information processing system. The identifier is an identification information transmitter that is attached to the product and transmits the identification information.
The information processing system according to claim 1, wherein the acquisition unit acquires the identification information from the identification information transmitter.   The information processing system according to claim 1, wherein the reception unit performs notification for prompting the user to input the audio information. An information processing system is configured together with a server for receiving an order for a product and an identifier having identification information regarding the product for which the order has been received by the server, and is a portable terminal carried by a user, and the identification information from the identifier of the product An acquisition unit for acquiring
When a predetermined period corresponding to the product has elapsed since the acquisition unit acquired the identification information, a receiving unit that receives an input of sound related to the product from the user;
An upload unit for uploading the received audio input to the network;
Mobile terminal having. A server that accepts product orders;
An identifier having identification information relating to a product for which an order has been received by the server;
A mobile device carried by the user,
In an information processing system having
An acquisition step of acquiring the identification information from the identifier of the product;
A reception step of receiving an input of sound related to the product from the user when a predetermined period corresponding to the product has elapsed since the identification information was acquired in the acquisition step;
An upload step of uploading the received audio input to the network;
An information processing program for causing the portable terminal to execute. A server that accepts product orders;
An identifier having identification information relating to a product for which an order has been received by the server;
A portable terminal carried by the user,
The portable terminal is
An acquisition unit that acquires the identification information from the identifier of the product;
When a predetermined period corresponding to the product has elapsed since the acquisition unit acquired the identification information, a receiving unit that receives an input of an evaluation related to the product from the user;
An upload unit for uploading the received evaluation to the network;
An information processing system.