JP2016012269A - Contract support system, terminal, server, contract support method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a contract support system and a method for easily receiving a service such as a more courteous guarantee, support, or the like on a commodity purchased at an online shop.SOLUTION: A consumer terminal 20 transmits application information including consumer information on a consumer and commodity information on a commodity purchased by the consumer at an online shop, to a contract support server 40. The contract support server 40 stores customer information on a customer who has visited a real store, and commodity information on a commodity which the customer is interested in. The contract support server 40 extracts visiting information corresponding to the received application information and notifies a real store terminal 30 shown by store information included in the extracted visiting information.

Description

  The present invention relates to a contract support system, a terminal, a server, a contract support method, and a program.

  Conventionally, consumers can perform online shopping through an online shop shopping site on the Internet using a smartphone or a personal computer (PC). In recent years, for example, even for the same product, an online shop without an actual store is often cheaper than an actual store such as a retailer. Therefore, consumers who use online shopping are increasing. On the other hand, the number of consumers who use actual stores is decreasing.

  In addition, consumer behavior (referred to as “showrooming”) in which online shopping is performed after confirming a product in an actual store is seen from a consumer's psychology that he / she wants to judge purchase after actually viewing the product. Such consumption behavior has a great influence on retailers having physical stores.

  Patent Document 1 describes an online shopping system in which a merchandise relay station can be specified as a final merchandise delivery destination.

JP 2000-285176 A

  By the way, in reality, online shops tend to have no or insufficient services such as guarantees and support for products. On the other hand, in retailers and the like having actual stores, services such as guarantees and support for products tend to be profound. For example, in the online shop, there is no service provided by the online shop itself, and the guarantee and support by the manufacturer of the product are provided, but the contract period is short. On the other hand, a retailer or the like may provide a service provided by a retailer or the like who has a longer contract period in addition to the guarantee or support provided by the manufacturer of the product.

  On the other hand, from the standpoint of consumers, it is desirable that the price is low and the guarantee and support for the product are generous.

  The present invention has been made in view of the above-described problems, and an object of the present invention is to provide a technology that allows a user to easily receive services such as a greater guarantee and support for products purchased at an online shop. To do.

  The present application includes a plurality of means for solving the above-described problems, and examples thereof are as follows.

  One aspect of the present invention that solves the above problems is a contract support system including a terminal and a contract support server, wherein the terminal purchases consumer information of the consumer and the consumer purchases at an online shop. An application processing unit that transmits application information including product information of a product to the contract support server, wherein the contract support server includes customer information of a customer who has visited an actual store, and a product of the product that the customer is interested in. A storage unit for storing visit information including information and store information of the actual store, and among the visit information stored in the storage unit, the consumer information included in the application information from the terminal, and A determination processing unit that extracts visit information including the combination of the product information; and a notification unit that notifies a real store indicated by the store information included in the extracted visit information.

  It is said contract support system, Comprising: The said notification shows that the contract regarding the goods which the said consumer purchased in the said online shop between the said consumer and the said actual store is receivable.

  In the contract support system, the visit information includes an expiration date of the application for the contract, and the determination processing unit determines whether or not the expiration date is exceeded for the extracted visit information. The notification unit notifies the actual store indicated by the store information included in the extracted visit information when the expiration date has not been exceeded.

  In the contract support system, the application information includes store information of an actual store visited by the consumer, and the determination processing unit includes the consumer information included in the application information, the product information, and The visit information including the combination of the store information is extracted.

  In the contract support system, the visit information includes store clerk information of a store clerk who interacted with the customer, and the application information includes store clerk information of a store clerk who interacted with an actual store visited by the consumer, The determination processing unit extracts visit information including a combination of the consumer information, the product information, and the clerk information included in the application information.

  In the contract support system, the determination processing unit transmits a determination result according to whether or not the visit information has been extracted to the terminal, and the application processing unit receives the determination from the contract support server. A screen showing the judgment result is displayed.

  In the contract support system, the terminal is a store terminal for the actual store, and the application processing unit uses the determination result from the contract support server as a consumer terminal for the consumer. Send to.

  The contract support system includes a store terminal for the actual store, the terminal is a consumer terminal for the consumer, and the store terminal accepts registration of the visit information, A registration processing unit that transmits to the contract support server is provided, and the contract support server includes a registration processing unit that registers the visit information from the store terminal in the storage unit.

  Another aspect of the present invention that solves the above problem is a contract support system including a shopping server of an online shop and a contract support server, wherein the shopping server is a consumer of a consumer who uses the online shop. Receiving an application information including information and product information of a product purchased by the consumer at the online shop, and transmitting to the contract support server, the contract support server is a customer who visited an actual store Out of the visit information stored in the storage unit, the storage unit storing visit information including the customer information of the customer, the product information of the product that the customer is interested in, and the store information of the actual store Determination processing for extracting visit information including a combination of the consumer information and the product information included in the application information from a server When, and a notification unit that notifies the actual store showing the shop information included in the extracted visited information.

  Still another aspect of the present invention that solves the above-described problem is a terminal, which includes consumer information of a consumer and application information including product information of a product purchased by the consumer at an online shop. An application processing unit that transmits to a contract support server that supports a contract between a consumer and an actual store, and the application information is a product purchased by the consumer at the online shop between the consumer and the actual store Indicates an application for a contract.

  Still another aspect of the present invention that solves the above problem is a contract support server, which includes customer information of a customer who visited an actual store, product information of a product that the customer is interested in, and a store of the actual store. A storage unit for storing visit information including information; a communication unit for receiving application information including consumer information of a consumer and product information of a product purchased by the consumer at an online shop from the terminal; and the storage. A judgment processing unit for extracting visit information including a combination of the consumer information and the product information included in the application information from the terminal among the visit information stored in a unit; and the extracted visit A notification unit for notifying an actual store indicated by the store information included in the information.

  Still another aspect of the present invention that solves the above-mentioned problem is a shopping server, and includes application information including consumer information of a consumer and product information of a product purchased by the consumer at an online shop, An application processing unit that transmits to a contract support server that supports a contract between a consumer and an actual store, and the application information is purchased by the consumer between the consumer and the actual store at the online shop Indicates an application for a contract for a product.

  Still another aspect of the present invention that solves the above problem is a contract support server, which includes customer information of a customer who visited an actual store, product information of a product that the customer is interested in, and a store of the actual store. Communication for receiving application information including consumer information of a consumer and product information of a product purchased by the consumer at the online shop from a storage unit that stores visit information including information and a shopping server of the online shop And a determination processing unit that extracts visit information including a combination of the consumer information and the product information included in the application information from the terminal among the visit information stored in the storage unit, A notification unit for notifying an actual store indicated by the store information included in the extracted visit information.

  Still another aspect of the present invention that solves the above problem is a contract support method using a terminal and a contract support server, wherein the contract support server includes customer information of a customer who visited an actual store, the customer Storing the product information of the product that the customer is interested in and the visit information including the store information of the actual store, the terminal is the consumer information of the consumer, and the product purchased by the consumer at the online shop The step of transmitting application information including product information to the contract support server, and the contract support server is included in the application information from the terminal among the visit information stored in the storage unit A step of extracting visitor information including a combination of consumer information and the product information; and a step of notifying the contract support server to an actual store indicated by the store information included in the extracted visit information; Including.

  Still another aspect of the present invention for solving the above problem is a contract support method using a shopping server of an online shop and a contract support server, wherein the contract support server is a customer of a customer who has visited an actual store. Storing information, product information of products that the customer is interested in, and visit information including store information of the actual store, and the shopping server is consumer information of consumers using the online shop, Receiving the application information including the product information of the product purchased by the consumer at the online shop and transmitting the application information to the contract support server; and the contract support server is configured to store the visit information stored in the storage unit. Of these, visit information including a combination of the consumer information and the product information included in the application information from the shopping server is extracted. Including that a step, the contract support server, and a step of notifying the physical store showing the shop information included in the extracted visited information.

  Still another aspect of the present invention that solves the above problem is a terminal program, including consumer information of a consumer and product information of a product purchased by the consumer at an online shop, The terminal is caused to execute a step of transmitting to a contract support server that supports a contract between the consumer and an actual store, and the application information is received by the consumer between the consumer and the actual store. Indicates an application for a contract for a product purchased at a shop.

  Still another aspect of the present invention that solves the above problem is a program of a contract support server, which includes customer information of a customer who has visited an actual store, product information of a product that the customer is interested in, and the actual store. Storing the visit information including the store information, receiving the application information including the consumer information of the consumer and the product information of the product purchased by the consumer at the online shop from the terminal, and the storage A step of extracting visit information including a combination of the consumer information and the product information included in the application information from the terminal among the visit information stored in a section, and the extracted visit information The contract support server is caused to execute a step of notifying an actual store indicated by the included store information.

  Still another aspect of the present invention for solving the above-described problem is a program for a shopping server of an online shop, which includes consumer information of a consumer and product information of a product purchased by the consumer at the online shop. Including the application information including the step of transmitting to the contract support server that supports the contract between the consumer and the physical store, the application information is between the consumer and the physical store, The application of the contract regarding the goods which the said consumer purchased in the said online shop is shown.

  Still another aspect of the present invention that solves the above problem is a program of a contract support server, which includes customer information of a customer who has visited an actual store, product information of a product that the customer is interested in, and the actual store. Storing the visit information including the store information of the customer and the application information including the consumer information of the consumer and the product information of the product purchased by the consumer at the online shop from the shopping server of the online shop A step of extracting visit information including a combination of the consumer information and the product information included in the application information from the terminal out of the visit information stored in the storage unit, and the extraction And causing the contract support server to execute a step of notifying an actual store indicated by the store information included in the visited information.

  ADVANTAGE OF THE INVENTION According to this invention, services, such as a thick guarantee and support, can be easily received about the goods purchased in the online shop.

  Problems, configurations, and effects other than those described above will become apparent from the following description of embodiments.

It is a figure showing an example of composition of a contract support system concerning a first embodiment of the present invention. It is a block diagram which shows the function structural example of a contract assistance system. It is a figure which shows the data structure example of customer information. It is a figure which shows the data structure example of shop information. It is a figure which shows the data structure example of visit information. It is a sequence diagram which shows the operation example of a contract assistance system. It is a figure which shows the example of a registration screen displayed on a consumer terminal. It is a figure which shows the example of a registration screen displayed on a shop terminal. It is a figure which shows the example of an application screen displayed on a consumer terminal. It is a figure which shows the example of an application result screen displayed on a consumer terminal. It is a figure which shows the example of an application result screen displayed on a consumer terminal. It is a block diagram which shows the function structural example of the contract assistance system which concerns on 2nd embodiment of this invention. It is a sequence diagram which shows the operation example of a contract assistance system. It is a block diagram which shows the hardware structural example of a computer. It is a sequence diagram explaining an example of the flow of the conventional online shopping.

  First, in order to deepen the understanding of the present invention, conventional online shopping will be described. FIG. 15 is a sequence diagram illustrating an example of the flow of conventional online shopping.

  For example, in order to determine whether or not to purchase a product, the consumer visits an actual store, picks up the product and confirms it, and receives an explanation from the store clerk regarding the product as necessary (step S1: showrooming). ). In the actual store, the consumer does not purchase the product.

  Thereafter, for example, the consumer uses a terminal such as a smartphone or a PC (Personal Computer) to search the online shop on the Internet for the product confirmed in step S1, and if necessary, finds the cheapest online shop. The purchase procedure is determined (step S2: purchase procedure). The actual store in step S1 is only used for showrooming.

  Thereafter, the consumer receives the product purchased in step S2 from the online shop (step S3: product). Services such as manufacturer warranty and support are added to the product, but services such as online shop warranty and support are not added.

  As described above, in the conventional online shopping, even if the consumer can obtain the product at a low price, the consumer cannot enjoy the services such as guarantee and support for the product. Moreover, about the goods which are not purchased in a real store, a service cannot be received from the said real store.

<First embodiment>
FIG. 1 is a diagram showing a configuration example of a contract support system according to the first embodiment of the present invention.

  The contract support system 1 includes a consumer terminal 20, a store terminal 30, and a contract support server 40. The consumer terminal 20, the store terminal 30, and the contract support server 40 can communicate with each other via a communication line 6 such as the Internet. A shopping server 50 is connected to the communication line 6 and can be accessed from another computer via the communication line 6.

  The consumer terminal 20 is a terminal used by the consumer A, and is realized by, for example, a smartphone or a tablet computer. The store terminal 30 is a terminal used by the store clerk B, and is realized by, for example, a smartphone or a tablet computer. The store terminal 30 is basically used in an actual store. The actual store is a store managed by a retailer or the like. The contract support server 40 is a server managed by a contract support company, and is realized by a server computer, for example. The shopping server 50 is a server managed by, for example, an online shop or an online shopping mall, and is realized by a server computer such as a WEB server. The shopping server 50 provides a shopping site where the consumer A performs online shopping.

  In the present embodiment, the clerk B responds to the consumer A who has visited the actual store, and uses the store terminal 30 to register information related to the product that the consumer A is interested in in the contract support server 40. Thereafter, when the consumer A purchases the product with the interest through the shopping server 50 of the online shop, the consumer A uses the consumer terminal 20 to send information about the purchased product to the contract support server 40, and the product Apply for a support contract for. When the information related to the purchased product related to the application is registered, the contract support server 40 notifies the actual store to that effect. Based on this notification, a retailer or the like having an actual store enters into a support contract with the consumer A for the purchased product.

  The configuration of the contract support system 1 in FIG. 1 described above is the main configuration in describing the features of the present invention, and is not limited to the above configuration. For example, the contract support system 1 may include a plurality of consumer terminals 20 and store terminals 30. Further, for example, a plurality of shopping servers 50 may exist. Further, for example, a plurality of consumers, actual stores, and online shops may exist.

  FIG. 2 is a block diagram illustrating a functional configuration example of the contract support system.

  The consumer terminal 20 includes a display unit 21, an operation unit 22, a communication unit 23, a registration processing unit 24, an application processing unit 25, and a storage unit 26.

  The display unit 21 displays, for example, a screen for accepting registration information and a contract application to the consumer A via the display device 97 (FIG. 14). The operation unit 22 receives, for example, an operation for inputting registration information from the consumer A via the input device 96 (FIG. 14). The communication unit 23 transmits / receives information to / from an external computer via the communication line 6 by a communication I / F 94 (I / F: interface, FIG. 14).

  The registration processing unit 24 receives, for example, consumer information related to the consumer A, product information related to a product that the consumer A is interested in, and the like from the consumer A via the operation unit 22 and stores the information as registration information. Save to. The registration information may be transmitted to the contract support server 40 via the communication unit 23.

  The application processing unit 25 receives, for example, consumer information related to the consumer A and product information related to the product purchased by the consumer A from the consumer A via the operation unit 22, and the communication unit 23 is used as application information. To the contract support server 40.

  For example, the application processing unit 25 receives a determination result related to the application information from the contract support server 40 via the communication unit 23, and displays a screen corresponding to the determination result via the display unit 21.

  The storage unit 26 stores the registration information and application information described above.

  The store terminal 30 includes a display unit 31, an operation unit 32, a communication unit 33, a registration processing unit 34, and a storage unit 35.

  The display unit 31 displays, for example, a screen for accepting registration information to the clerk B via the display device 97 (FIG. 14). The operation unit 32 receives, for example, an operation for inputting registration information from the store clerk B via the input device 96 (FIG. 14). The communication unit 33 transmits / receives information to / from an external computer via the communication line 6 by the communication I / F 94 (FIG. 14).

  The registration processing unit 34, for example, from the store clerk B through the operation unit 32, store information about the actual store, store clerk information about the store clerk, consumer information about the consumer A, and product information about the product that the consumer A is interested in. Is transmitted to the contract support server 40 via the communication unit 33 as registration information. The registration information may be stored in the storage unit 35.

  The storage unit 35 stores the registration information described above.

  The contract support server 40 includes a communication unit 41, a registration processing unit 42, a determination processing unit 43, a notification unit 44, and a storage unit 45.

  The communication unit 41 transmits / receives information to / from an external computer via the communication line 6 by the communication I / F 94 (FIG. 14).

  For example, the registration processing unit 42 receives registration information from the consumer terminal 20 or the store terminal 30 via the communication unit 41, and stores customer information 46, store information 47, and visit information 48 based on the registration information. Store in the unit 45.

  For example, as shown in FIG. 3 (a diagram showing an example of the data structure of customer information), the customer information 46 includes, for each customer, a customer ID (ID: Identification) that is identification information of the customer, a password of the customer, the customer The name and address of the customer are associated with each other. Customer information 46 may include contact information such as the customer's email address or telephone number. By referring to the customer information 46, personal information of each customer can be acquired.

  The store information 47 is information related to the actual store. For example, as illustrated in FIG. 4 (a diagram illustrating an example of the data structure of the store information), the store code that is the identification information of the actual store, the actual store, for example, The store clerk ID, which is the identification information of the store clerk belonging to, and the password of the store clerk are associated with each other. A plurality of store clerk IDs and passwords may be included for each store. The store information 47 may include the contact information and address of the actual store. By referring to the store information 47, it is possible to acquire information on salesclerks belonging to each actual store.

  The visit information 48 is a record relating to the customer who visited the actual store. For example, as shown in FIG. 5 (a diagram showing an example of the data structure of the visit information), for each record, the record ID, which is the identification information of the record, the customer The store code of the actual store where the customer visited, the clerk ID of the clerk who handled the customer, the customer ID of the customer, the product code that is the identification information of the product that the customer was interested in, and the validity of the support contract application for the product A deadline, etc. are associated with each other. A plurality of product codes may be included in one record. By referring to the visit information 48, it is possible to acquire information on customers who have visited the actual store, information on salesclerks with whom the customer interacted, information on products that the customer is interested in, and the like.

  For example, the determination processing unit 43 receives application information from the consumer terminal 20 via the communication unit 41, and determines whether the consumer and the merchandise related to the application are recorded based on the visit information 48. For example, when the consumer and the product related to the application are recorded, the determination processing unit 43 transmits to the consumer terminal 20 via the communication unit 41 that a support contract can be concluded. The determination processing unit 43 transmits, to the consumer terminal 20 via the communication unit 41, for example, that a support contract cannot be concluded when the consumer and the product related to the application are not recorded.

  For example, when the determination processing unit 43 determines that the consumer and the product related to the application are recorded, the notification unit 44 notifies that there is an application for a support contract via the communication unit 41. Notification is made to the terminal 30 or the management system of the actual store.

  The storage unit 45 stores the customer information 46, store information 47, visit information 48, and the like described above.

  FIG. 6 is a sequence diagram illustrating an operation example of the contract support system.

  First, the store terminal 30 performs advance preparation (step S11). Specifically, the store terminal 30 downloads and installs application software that realizes the functions of the store terminal 30 as described above from the contract support server 40 by the operation of the store clerk B. After the application software is activated, when the operation unit 32 receives a predetermined operation (for example, a basic setting start operation), the registration processing unit 34 displays a screen for receiving registration information via the display unit 31. In addition, the registration processing unit 34 receives input of registration information from the clerk B through the operation unit 32 and transmits it to the contract support server 40 through the communication unit 33. The registration information includes a store code of an actual store where the store terminal 30 is used, a store clerk ID of the store clerk B who uses the store terminal 30, a password for the store clerk B to access the contract support server 40, and the like. In the contract support server 40, the registration processing unit 42 receives registration information from the store terminal 30 via the communication unit 41 and stores it in the storage unit 45 as store information 47.

  Moreover, the consumer terminal 20 performs advance preparation (step S12). Specifically, the consumer terminal 20 downloads and installs application software that realizes the functions of the consumer terminal 20 as described above from the contract support server 40 by the operation of the consumer A. After the application software is activated, when the operation unit 22 receives a predetermined operation (for example, a basic setting start operation), the registration processing unit 24 displays a screen for receiving registration information via the display unit 21. In addition, the registration processing unit 24 receives input of registration information from the consumer A via the operation unit 22 and transmits it to the contract support server 40 via the communication unit 23. The registration information includes the customer ID of the consumer A who uses the consumer terminal 20, a password for the consumer A to access the contract support server 40, the name of the consumer A, the address of the consumer A, and the like. . In the contract support server 40, the registration processing unit 42 receives registration information from the consumer terminal 20 via the communication unit 41 and stores the registration information in the storage unit 45 as customer information 46.

  Thereafter, the consumer A visits an actual store and performs showrooming. Further, the store clerk B responds to the consumer A and explains a product that the consumer A is interested in.

  At this time, the consumer terminal 20 accepts registration of information related to the product (step S21). Specifically, after the application software is activated, when the operation unit 22 receives a predetermined operation (for example, a registration start operation), the registration processing unit 24 displays, for example, FIG. 7 (consumer terminal) via the display unit 21. A registration screen 100 for accepting registration information is displayed as shown in FIG.

  The registration screen 100 includes a column 110 for inputting a user ID, a column 120 for inputting a store code, a column 130 for inputting a store clerk ID, a column 140 for inputting a product code, and a button 150 for executing registration. . In the column 110, the customer ID of the consumer A registered in advance is input. In the column 120, the store code of the actual store visited by the consumer A is input. In the column 130, the clerk ID of the clerk B who is handling the consumer A is entered. In the column 140, the product code of the product that the consumer A is interested in is input. A plurality of columns 140 are provided, and a plurality of product codes can be input.

  In the column 110, the customer ID of the consumer A who has been registered in advance may be displayed without inputting the customer ID. The store code, the store clerk ID, and the product code may be input by the consumer A listening to the store clerk B, or using a camera (not shown) and code reading application software provided in the consumer terminal 20. You may input by recognizing.

  The registration processing unit 24 receives input of information from the consumer A to the columns 110 to 140 via the operation unit 22. When the selection of the button 150 is accepted, the registration processing unit 24 generates registration information including information input in the columns 110 to 140 and stores the registration information in the storage unit 26.

  On the other hand, the store terminal 30 accepts registration of information related to the product (step S22). Specifically, after the application software is activated, when the operation unit 32 receives a predetermined operation (for example, a registration start operation), the registration processing unit 34 displays, for example, in FIG. A registration screen 200 for receiving registration information is displayed as shown in FIG.

  The registration screen 200 includes a column 210 for inputting a store code, a column 220 for inputting a store clerk ID, a column 230 for inputting a customer ID, a column 240 for inputting a product code, and a button 250 for executing registration. . In the column 210, the store code of the actual store to which the store clerk B belongs is input. In the column 220, the clerk ID of the clerk B registered in advance is entered. In the column 230, the customer ID of the consumer A to whom the store clerk B is responding is input. In the column 240, the product code of the product that the consumer A is interested in is input. A plurality of columns 240 are provided, and a plurality of product codes can be input.

  In the column 210 and the column 220, the store code and the store ID registered in advance may be displayed without inputting the store code and the store ID. The customer ID and the product code may be input by hearing from the consumer A, for example, by the store clerk B, or by recognizing using a camera (not shown) and code reading application software provided in the store terminal 30. You may enter.

  The registration processing unit 34 receives input of information from the store clerk B to the columns 210 to 240 via the operation unit 32. When the selection of the button 250 is received, the registration processing unit 34 generates registration information including information input in the columns 210 to 240 and stores the registration information in the storage unit 35.

  Further, the registration processing unit 34 registers the registration information in the contract support server 40 (step S23). Specifically, the registration processing unit 34 transmits the registration information received in step S22 to the contract support server 40 via the communication unit 33. In the contract support server 40, the registration processing unit 42 receives registration information from the store terminal 30 via the communication unit 41 and stores the registration information in the storage unit 45 as visit information 48. At this time, the registration processing unit 42 issues a new recording ID and sets it as the recording ID of the visit information 48. In addition, the registration processing unit 42 sets a date after a predetermined period (for example, two weeks later) from the current date as the expiration date of the visit information 48.

  Thereafter, the consumer A performs online shopping in order to purchase an item of interest in showrooming.

  At this time, the consumer A performs a purchase procedure with the online shop (step S31). The method for the purchase procedure is not particularly limited. For example, the purchase procedure is performed by accessing the shopping server 50 of the online shop using the browser function of the consumer terminal 20 or another terminal. After completing the purchase procedure, the online shop delivers the purchased product to the consumer A (step S32). For example, a manufacturer's warranty is added to the product.

  Thereafter, a support contract is made between the consumer A and the actual store.

  First, the consumer terminal 20 applies for a support contract (step S41). Specifically, after the application software is activated, when the operation unit 22 receives a predetermined operation (for example, an application start operation), the application processing unit 25 displays, for example, FIG. 9 (consumer terminal) via the display unit 21. A registration screen 300 for accepting application information is displayed as shown in FIG.

  The registration screen 300 includes a column 310 for inputting a user ID, a column 320 for inputting a store code, a column 330 for inputting a store clerk ID, a column 340 for inputting a product code, and a button 350 for executing an application. . In the column 310, the customer ID of the consumer A registered in advance is input. In the column 320, a store code of an actual store visited by the consumer A in order to see a product purchased through online shopping is input. In the column 330, the clerk ID of the clerk B who has received the consumer A is entered. In a column 340, a product code of a product purchased by the consumer A through online shopping is input. A plurality of columns 340 are provided, and a plurality of product codes can be input.

  The column 310 may display the customer ID of the consumer A registered in advance without inputting the user ID. For example, information included in the registration information stored in the storage unit 26 in step S21 may be displayed as the store code, the clerk ID, and the product code. When a plurality of product codes are displayed, the consumer A may delete the product codes that do not require a support contract application by operating the consumer terminal 20.

  The application processing unit 25 receives input of information from the consumer A to the columns 310 to 340 via the operation unit 22. When the selection of the button 350 is received, the application processing unit 25 generates application information including information input in the columns 310 to 340 and transmits the application information to the contract support server 40 via the communication unit 23. In the contract support server 40, the determination processing unit 43 receives application information from the consumer terminal 20 via the communication unit 41.

  Then, the contract support server 40 determines the application (Step S42). Specifically, the determination processing unit 43 refers to the storage unit 45 and determines whether there is visit information 48 related to the application information received in step S42. That is, the determination processing unit 43 obtains information (customer ID, store code, clerk ID, and product code) that matches the combination of each information (customer ID, store code, clerk ID, and product code) included in the application information. Extract visit information including. If the application information includes a plurality of product codes, the determination processing unit 43 may extract visit information for each product code.

  If the visit information cannot be extracted, the determination processing unit 43 sets the determination result to “failure”. When the visit information can be extracted, the determination processing unit 43 refers to the expiration date included in the extracted visit information and determines whether or not the current date exceeds the expiration date. When the expiration date is exceeded, the determination processing unit 43 sets the determination result to “failure”. If the expiration date has not been exceeded, the determination processing unit 43 sets the determination result to “success”. In addition, the determination processing unit 43 transmits the determination result set as described above to the consumer terminal 20 that has transmitted the application information via the communication unit 41. If the application information includes a plurality of product codes, the determination processing unit 43 may set a determination result for each product code and transmit it to the consumer terminal 20.

  In the consumer terminal 20, the application processing unit 25 receives the determination result from the contract support server 40 via the communication unit 23. Then, when the received determination result is “failure”, the application processing unit 25, for example, as shown in FIG. 10 (an example of an application result screen displayed on the consumer terminal) via the display unit 21. The application result screen 400 indicating that the support contract application cannot be accepted is displayed. On the other hand, when the received determination result is “successful”, the application processing unit 25 displays, for example, as shown in FIG. 11 (an example of an application result screen displayed on the consumer terminal) via the display unit 21. Then, an application result screen 500 indicating that the application for the support contract has been accepted is displayed. When the application information includes a plurality of product codes, the application processing unit 25 may display an application result screen indicating that the application for the support contract is accepted or cannot be accepted for each product code. .

  Further, the contract support server 40 notifies the actual store (step S43). Specifically, when the determination result set in step S42 is “success”, the notification unit 44 acquires the contact information of the store indicated by the store code included in the extracted visit information (for example, store information 47). Can be obtained from). In addition, the notification unit 44 transmits a notification that there is an application for a support contract to the acquired contact information via the communication unit 41. At this time, the notification unit 44 transmits the customer information and the product code of the customer who has applied for the contact information. Note that when the application information includes a plurality of product codes, the notification unit 44 may transmit a support contract application for each product code.

  Thereafter, the actual store that has received the notification of the application for the support contract performs the support contract procedure with the consumer A based on the received customer information and product code (step S44). The procedure is not particularly limited. For example, a support contract (written or electronic data) may be created based on customer information or a product code and sent to the consumer A. In this way, in addition to the manufacturer's warranty, services such as warranty and support by the actual store where the consumer A performed showrooming are added to the product.

  The first embodiment of the present invention has been described above. According to the present embodiment, it is possible to easily receive services such as a greater guarantee and support for products purchased at an online shop.

  Specifically, in the present embodiment, information such as products that consumers are interested in during showrooming is registered in the server. In addition, when applying for a support contract for a product purchased by a consumer at a store other than the actual store, it is determined whether or not the information on the product related to the application is registered in the server. The application details are notified to the actual store.

  By doing in this way, consumers can easily receive services such as extraordinary guarantees and support for products purchased at the online shop. In addition, consumers can purchase products with peace of mind in online shops while performing showrooming without hesitation. On the other hand, a retailer or the like having an actual store can obtain income from services such as product guarantee and support. In addition, since retailers and the like are more likely to come to showrooming by consumers, the number of visitors to the actual store increases, and therefore the opportunity for selling products at the actual store can be increased. On the other hand, the online shop can be expected to increase the number of products sold because services such as extraordinary guarantees and support can be added even for products purchased at the online shop.

  In this embodiment, whether or not to accept a support contract is determined based on whether or not a combination of a customer ID, a store code, a clerk ID, and a product code is registered in the server. Thereby, the range of the goods which accept a support contract can be restricted. In other words, in order to receive a support contract, it is necessary to actually go to showrooming and interact with the store clerk. Further, it is possible to prevent a support contract from being applied for a product other than a product actually present in the store. Further, by registering visit information to the server from the store terminal, it is possible to prevent consumers from registering freely. Limiting the support contractable consumers to the server registered in advance can give consumers an incentive to visit a physical store, resulting in active communication between the visiting consumer and the clerk. It can be expected to increase sales opportunities and support contracts for products at actual stores.

  The consumer may visit a plurality of actual stores at the showrooming stage. In this case, the processing of steps S21 to S23 is performed for each actual store. The store information of each actual store is registered in step S11. Here, in step S41, for example, the application processing unit 25 displays a list of a plurality of registration information (information registered in a plurality of actual stores) stored in the storage unit 26 via the display unit 21, and operates. A selection of registration information is received from the consumer A via the unit 22, and application information is generated based on the selected registration information. In this way, it is possible to easily apply for a support contract for each of the products registered at different actual stores.

  Further, the consumer may visit a plurality of actual stores for the same product at the stage of showrooming. In this case, the processing of steps S21 to S23 is performed for the same product at each actual store. Here, in step S41, for example, the application processing unit 25 displays a list of a plurality of registration information (information registered in a plurality of actual stores) stored in the storage unit 26 via the display unit 21, and operates. A selection of registration information is received from the consumer A via the unit 22, and application information is generated based on the selected registration information. In this way, the consumer A can easily apply for a purchased product by selecting a support contract application destination in consideration of the content of the support contract, the retailer's image, and the like.

<Second embodiment>
In the first embodiment, the consumer terminal 20 has applied for the contract support server 40, but is not limited to this mode. In the second embodiment, the shopping server 50 applies to the contract support server 40. Hereinafter, a description will be given focusing on differences from the first embodiment. In the second embodiment, the configuration denoted by the same reference numeral as in the first embodiment is the same as that in the first embodiment, and thus the description thereof is omitted.

  FIG. 12 is a block diagram showing a configuration example of a contract support system according to the second embodiment of the present invention.

  The shopping server 50 includes a communication unit 51, an application processing unit 52, and a storage unit 53. In addition, the consumer terminal 20 does not have the application process part 25 (FIG. 2).

  The communication unit 51 transmits / receives information to / from an external computer via the communication line 6 by the communication I / F 94 (FIG. 14). For example, the shopping server 50 transmits information such as a WEB screen related to online shopping to the browser operating on the consumer terminal 20 via the communication unit 51, or information transmitted from the browser that is input to the WEB screen. To receive.

  The application processing unit 52 receives, as application information, consumer information related to the consumer A, product information related to products purchased by the consumer A, and the like from the consumer terminal 20 via the communication unit 51, and the storage unit 53. Save to.

  For example, the application processing unit 52 transmits the received application information to the contract support server 40 via the communication unit 51. In addition, the application processing unit 52 receives a determination result related to the application information from the contract support server 40 via the communication unit 51, for example.

  In addition, the application processing unit 52 transmits, for example, a screen corresponding to the received determination result to the consumer terminal 20 via the communication unit 51.

  The storage unit 53 stores the application information described above.

  FIG. 13 is a sequence diagram illustrating an operation example of the contract support system.

  The advance preparation (steps S11 to S12) and showrooming (steps S21 to S23) are the same as those in FIG.

  Thereafter, the consumer A performs online shopping in order to purchase an item of interest in showrooming. In addition, a support contract is made between the consumer A and the actual store through the mediation of the online shop.

  First, the consumer A performs a purchase procedure with an online shop (step S51). The method for the purchase procedure is not particularly limited. For example, the purchase procedure is performed by accessing the shopping server 50 of the online shop using the browser function of the consumer terminal 20 or another terminal.

  At this time, the shopping server 50 accepts an application for a support contract for the product to be purchased (step S52). Specifically, the application processing unit 52 sends, for example, a registration screen 300 (FIG. 9) for receiving application information to the consumer terminal 20 or a browser of another terminal via the communication unit 51 for display. . Further, the application processing unit 52 receives information input in the columns 310 to 340 (FIG. 9) via the browser, and stores the information in the storage unit 53 as application information.

  Then, the shopping server 50 makes an application (step S53). Specifically, the application processing unit 52 transmits the application information received in step S52 to the contract support server 40 via the communication unit 51. In the contract support server 40, the determination processing unit 43 receives application information from the shopping server 50 via the communication unit 41.

  Then, the contract support server 40 determines the application (step S54). Specifically, the determination processing unit 43 refers to the storage unit 45 and determines whether or not there is visit information 48 related to the application information received in step S53. The determination method is the same as step S42 in FIG. In addition, the determination processing unit 43 transmits the set determination result to the shopping server 50 that has transmitted the application information via the communication unit 41. In the shopping server 50, the application processing unit 52 receives the determination result from the contract support server 40 via the communication unit 51.

  And the shopping server 50 sends a determination result to a consumer (step S55). Specifically, when the determination result received in step S54 is “failure”, the application processing unit 52 communicates an application result screen 400 (FIG. 10) indicating that the application for the support contract cannot be accepted, for example. Via the unit 51, it is sent to the browser of the consumer terminal 20 or another terminal and displayed. On the other hand, when the received determination result is “success”, the application processing unit 52 consumes the application result screen 500 (FIG. 11) indicating that the application for the support contract has been accepted via the communication unit 51. Sent to the browser of the user terminal 20 and other terminals and displayed.

  Further, the contract support server 40 notifies the actual store (step S56). Specifically, when the determination result set in step S54 is “success”, the notification unit 44 acquires the contact information of the store indicated by the store code included in the visit information used for the determination (for example, the store) It can be obtained from information 47). In addition, the notification unit 44 transmits a notification that there is an application for a support contract to the acquired contact information via the communication unit 41. At this time, the notification unit 44 transmits the customer information and the product code of the customer who has applied for the contact information.

  After that, the actual store that has received the support contract application notification performs the support contract procedure with the consumer A based on the received customer information and product code (step S57). The method of the procedure is not particularly limited. For example, a support contract (written or electronic data) is created based on customer information or a product code, and sent to an online shop that has applied for the contract. You may make it send to the consumer A.

  Thereafter, the online shop delivers the purchased product to the consumer A (step S58). At this time, the online shop may send a support contract together with the purchased product to the consumer A. In this way, in addition to the manufacturer's warranty, services such as warranty and support by the actual store where the consumer A performed showrooming are added to the product.

  The second embodiment of the present invention has been described above. According to the second embodiment, the same effect as the first embodiment can be obtained. In the second embodiment, since the online shop acts as an application for a support contract related to the purchased product when the consumer purchases the product, the time and effort for the consumer to separately apply to the contract support company can be saved.

<Modification>
For example, the following modifications may be added to the first embodiment and the second embodiment.

  For example, in step S41 (FIG. 6) or steps S52 and S53 (FIG. 13), a customer ID, a store code, a store clerk ID, and a product code are received as application information and transmitted to the contract support server 40. However, the content of the application information is not limited to this.

  Specifically, for example, as application information, a customer ID and a product code are received and transmitted to the contract support server 40. In this case, the determination processing unit 43 extracts visit information including information (customer ID and product code) that matches a combination of information (customer ID and product code) included in the application information. In this way, the consumer can easily apply for a support contract without specifying a store clerk or an actual store.

  Further, for example, as application information, a customer ID, a store code, and a product code are received and transmitted to the contract support server 40. In this case, the determination processing unit 43 extracts visit information including information (customer ID, store code, and product code) that matches the combination of each information (customer ID, store code, and product code) included in the application information. To do. In this way, the consumer can easily apply for a support contract without specifying a store clerk.

  Further, for example, as application information, a customer ID, a clerk code, and a product code are received and transmitted to the contract support server 40. In this case, the determination processing unit 43 extracts visit information including information (customer ID, clerk code, and product code) that matches the combination of each information (customer ID, clerk code, and product code) included in the application information. To do. In this way, the consumer can easily apply for a support contract without specifying a store.

  Moreover, in said 1st embodiment, although the consumer terminal 20 applies for a support contract (step S41 of FIG. 6), you may make it the shop terminal 30 apply for a support contract.

  Specifically, the store terminal 30 includes an application processing unit. Consumer A informs the actual store that he / she wants to apply for a support contract for products purchased through online shopping. Note that the application processing unit 25 may receive input of application information from the consumer A via the operation unit 22 and transmit the application information to the store terminal 30 of the actual store indicated by the application information via the communication unit 23.

  Then, in the actual store that has received the application for the support contract, the application processing unit of the store terminal 30 receives the input of the application information received from the consumer A from the clerk B via the operation unit 32, and the communication unit 33 To the contract support server 40. When the application information is received from the consumer terminal 20, the application processing unit of the store terminal 30 transmits the received application information to the contract support server 40.

  The contract support server 40 determines the application and transmits the determination result to the store terminal 30 that transmitted the application information. The application processing unit of the store terminal 30 that has received the determination result displays an application result screen corresponding to the determination result via the display unit 31. The clerk B informs the consumer A of the determination result. When the application information is received from the consumer terminal 20, the application processing unit of the store terminal 30 transmits the determination result to the consumer terminal 20. Note that the contract support server 40 may notify the actual store when the determination result is “success”.

  In each of the above embodiments, the contract support server 40 is managed by the contract support company, but the present invention is not limited to this. For example, a business entity such as a retailer having an actual store may manage the business.

  There are no particular restrictions on how the contract support company earns revenue. For example, in the first embodiment, the contract support server 40 may perform a process of charging a fee corresponding to the number of applications for the support contract to a retailer who manages the actual store. Further, for example, in the second embodiment, the contract support server 40 may perform a process of charging the online shop that manages the shopping server for a fee corresponding to the number of applications for the support contract.

  The consumer terminal 20, the store terminal 30, the contract support server 40, and the shopping server 50 in each of the above-described embodiments and modifications are, for example, a computer 90 as shown in FIG. 14 (a block diagram showing a hardware configuration example of a computer). Can be realized.

  The computer 90 includes, for example, an arithmetic device 91 such as a CPU (Central Processing Unit), a main storage device 92 such as a RAM (Random Access Memory), and an auxiliary such as a flash ROM (Read Only Memory) and an HDD (Hard Disk Drive). A storage device 93, a communication I / F (I / F: interface) 94 connected to a communication line, a read / write device 95 that reads / writes information from / to a portable storage medium such as a DVD (Digital Versatile Disk), a keyboard, An input device 96 such as a mouse and a display device 97 such as a liquid crystal display are included.

  When the computer 90 functions as the consumer terminal 20, the display unit 21, the operation unit 22, the communication unit 23, the registration processing unit 24, and the application processing unit 25 are stored in the auxiliary storage device 93, for example, the arithmetic device 91. The predetermined program (for example, application software) is loaded into the main storage device 92 and executed. The storage unit 26 can be realized by the main storage device 92 or the auxiliary storage device 93, for example. The storage unit 26 may be realized by a storage on a communication network connected via the communication I / F 94, for example. The predetermined program is distributed in a state where it can be downloaded to another server on the communication network, or stored in a portable storage medium such as a DVD, and installed in the consumer terminal 20. can do.

  When the computer 90 functions as the store terminal 30, the display unit 31, the operation unit 32, the communication unit 33, and the registration processing unit 34 are, for example, a predetermined program stored in the auxiliary storage device 93 by the arithmetic device 91 ( For example, it can be realized by loading application software) into the main storage device 92 and executing it. The storage unit 35 can be realized by the main storage device 92 or the auxiliary storage device 93, for example. The storage unit 35 may be realized by a storage on a communication network connected via the communication I / F 94, for example. The predetermined program is distributed in a state where it can be downloaded to another server on the communication network, or stored in a portable storage medium such as a DVD, and installed in the store terminal 30. be able to.

  When the computer 90 functions as the contract support server 40, the communication unit 41, the registration processing unit 42, the determination processing unit 43, and the notification unit 44 are configured such that, for example, the arithmetic device 91 is stored in the auxiliary storage device 93. This can be realized by loading the program into the main storage device 92 and executing it. The storage unit 45 can be realized by the main storage device 92 or the auxiliary storage device 93, for example. The storage unit 45 may be realized by a storage on a communication network connected via the communication I / F 94, for example. The predetermined program is distributed in a state where it can be downloaded to another server on the communication network, or stored in a portable storage medium such as a DVD, and installed in the contract support server 40. can do.

  When the computer 90 functions as the shopping server 50, the communication unit 51 and the application processing unit 52, for example, the arithmetic device 91 loads a predetermined program stored in the auxiliary storage device 93 into the main storage device 92. It can be realized by executing. The storage unit 53 can be realized by the main storage device 92 or the auxiliary storage device 93, for example. The storage unit 53 may be realized, for example, by a storage on a communication network connected via the communication I / F 94. The predetermined program is distributed in a state where it can be downloaded to another server on the communication network, or stored in a portable storage medium such as a DVD, and installed in the shopping server 50. be able to.

  Note that the configuration of the contract support system 1 shown in FIGS. 2 and 12 is classified according to the main processing contents in order to facilitate understanding of the configuration. The present invention is not limited by the way of classification and names of the constituent elements. The configuration of the contract support system 1 can be classified into more components depending on the processing content. Moreover, it can also classify | categorize so that one component may perform more processes. Further, the processing of each component may be executed by one hardware or may be executed by a plurality of hardware.

  Further, each processing unit in the sequence diagrams shown in FIG. 6 and FIG. 13 is divided according to the main processing contents in order to make the processing of the contract support system 1 easy to understand. The present invention is not limited by the way of dividing the processing unit or the name. The processing of the contract support system 1 can be divided into more processing units according to the processing content. Moreover, it can also divide | segment so that one process unit may contain many processes. Further, the order of the processing units is not limited to that shown in the drawings as long as the object of the present invention can be achieved.

  Further, the present invention is not limited to the above-described embodiments, and includes various modifications. For example, each of the above-described embodiments has been described in detail for easy understanding of the present invention, and the present invention is not necessarily limited to the one provided with all the constituent elements described. In addition, a part of the configuration of a certain embodiment can be replaced with the configuration of another embodiment, and the configuration of another embodiment can be added to the configuration of a certain embodiment. In addition, it is possible to add, delete, and replace other configurations for a part of the configuration of each embodiment.

  Each of the above-described configurations, functions, processing units, processing means, and the like may be realized by hardware by designing a part or all of them with, for example, an integrated circuit. Each of the above-described configurations, functions, and the like may be realized by software by the processor interpreting and executing a program that realizes each function. Information such as programs, tables, and files for realizing each function can be stored in a recording device such as a memory, a hard disk, an SSD (Solid State Drive), or a recording medium such as an IC card, an SD card, or a DVD.

  Further, the control lines and information lines indicate what is considered necessary for the explanation, and not all the control lines and information lines on the product are necessarily shown. Actually, it may be considered that almost all the components are connected to each other.

1: Contract support system 6: Communication line 20: Consumer terminal 21: Display unit 22: Operation unit 23: Communication unit 24: Registration processing unit 25: Application processing unit 26: Storage unit 30: Store terminal 31: Display unit 32: Operation unit 33: communication unit 34: registration processing unit 35: storage unit 40: contract support server 41: communication unit 42: registration processing unit 43: determination processing unit 44: notification unit 45: storage unit 46: customer information 47: store information 48: Visit information 50: Shopping server 51: Communication unit 52: Application processing unit 53: Storage unit 90: Computer 91: Computing device 92: Main storage device 93: Auxiliary storage device 94: Communication I / F
95: Read / write device 96: Input device 97: Display device 100: Registration screen 110: Column 120: Column 130: Column 140: Column 150: Button 200: Registration screen 210: Column 220: Column 230: Column 240: Column 250: Button 300: Registration screen 310: Column 320: Column 330: Column 340: Column 350: Button 400: Application result screen 500: Application result screen A: Consumer B: Clerk

Claims (19)

A contract support system comprising a terminal and a contract support server,
The terminal
An application processing unit for transmitting application information including consumer information of a consumer and product information of a product purchased by the consumer at an online shop to the contract support server;
The contract support server
A storage unit for storing customer information of a customer who has visited an actual store, product information of a product in which the customer is interested, and visit information including store information of the actual store;
Of the visit information stored in the storage unit, the consumer information included in the application information from the terminal, and a determination processing unit that extracts visit information including a combination of the product information,
A contract support system comprising: a notification unit that notifies an actual store indicated by the store information included in the extracted visit information. The contract support system according to claim 1,
The said notification is a contract assistance system which shows that the contract regarding the goods which the said consumer purchased in the said online shop between the said consumer and the said actual store is receivable. The contract support system according to claim 2,
The visit information includes an expiration date of the application for the contract,
The determination processing unit determines whether or not the expiration date has been exceeded for the extracted visit information,
The said notification part is a contract assistance system which notifies the real shop which the said shop information contained in the said extracted visit information shows, when the said expiration date is not exceeded. The contract support system according to claim 2,
The application information includes store information of an actual store visited by the consumer,
The determination processing unit is a contract support system that extracts visit information including a combination of the consumer information, the product information, and the store information included in the application information. The contract support system according to claim 2,
The visit information includes clerk information of a clerk who interacted with the customer,
The application information includes store clerk information of a store clerk who interacted with the actual store visited by the consumer,
The determination processing unit is a contract support system that extracts visit information including a combination of the consumer information, the product information, and the clerk information included in the application information. The contract support system according to claim 2,
The determination processing unit transmits a determination result according to whether or not the visit information has been extracted to the terminal,
The application processing unit displays a screen showing the determination result from the contract support server. The contract support system according to claim 6,
The terminal is a store terminal for the actual store,
The application processing unit is a contract support system that transmits the determination result from the contract support server to a consumer terminal for the consumer. The contract support system according to claim 2,
A store terminal for the actual store,
The terminal is a consumer terminal for the consumer;
The store terminal
A registration processing unit that accepts registration of the visit information and transmits it to the contract support server,
The contract support server
A contract support system comprising a registration processing unit for registering the visit information from the store terminal in the storage unit. A contract support system comprising an online shop shopping server and a contract support server,
The shopping server
An application processing unit that accepts application information including consumer information of consumers using the online shop and product information of products purchased by the consumer at the online shop, and transmits the application information to the contract support server,
The contract support server
A storage unit for storing customer information of a customer who has visited an actual store, product information of a product in which the customer is interested, and visit information including store information of the actual store;
Among the visit information stored in the storage unit, the consumer information included in the application information from the shopping server, and a determination processing unit that extracts visit information including a combination of the product information,
A contract support system comprising: a notification unit that notifies an actual store indicated by the store information included in the extracted visit information. An application processing unit that transmits application information including consumer information of a consumer and product information of a product purchased by the consumer at an online shop to a contract support server that supports a contract between the consumer and an actual store With
The application information is a terminal indicating an application for a contract between the consumer and the actual store regarding a product purchased by the consumer at the online shop. A storage unit for storing customer information of a customer who has visited an actual store, product information of a product in which the customer is interested, and visit information including store information of the actual store;
A communication unit that receives application information including consumer information of a consumer and product information of a product purchased by the consumer at an online shop from a terminal;
Of the visit information stored in the storage unit, the consumer information included in the application information from the terminal, and a determination processing unit that extracts visit information including a combination of the product information,
A contract support server comprising: a notification unit that notifies a real store indicated by the store information included in the extracted visit information. An application processing unit that transmits application information including consumer information of a consumer and product information of a product purchased by the consumer at an online shop to a contract support server that supports a contract between the consumer and an actual store With
The application information is a shopping server indicating an application for a contract between the consumer and the actual store regarding a product purchased by the consumer at the online shop. A storage unit for storing customer information of a customer who has visited an actual store, product information of a product in which the customer is interested, and visit information including store information of the actual store;
A communication unit that receives application information including consumer information of a consumer and product information of a product purchased by the consumer at the online shop from a shopping server of an online shop;
Of the visit information stored in the storage unit, the consumer information included in the application information from the terminal, and a determination processing unit that extracts visit information including a combination of the product information,
A contract support server comprising: a notification unit that notifies a real store indicated by the store information included in the extracted visit information. A contract support method using a terminal and a contract support server,
The contract support server stores customer information of a customer who has visited an actual store, product information of a product that the customer is interested in, and visit information including store information of the actual store;
The terminal transmits application information including consumer information of a consumer and product information of a product purchased by the consumer at an online shop to the contract support server;
The contract support server extracts visit information including a combination of the consumer information and the product information included in the application information from the terminal, out of the visit information stored in the storage unit; ,
The contract support server includes a step of notifying an actual store indicated by the store information included in the extracted visit information. A contract support method using a shopping server of an online shop and a contract support server,
The contract support server stores customer information of a customer who has visited an actual store, product information of a product that the customer is interested in, and visit information including store information of the actual store;
The shopping server accepts application information including consumer information of a consumer who uses the online shop and product information of a product purchased by the consumer at the online shop, and transmits the application information to the contract support server; ,
The contract support server extracts visit information including a combination of the consumer information and the product information included in the application information from the shopping server among the visit information stored in the storage unit. When,
The contract support server includes a step of notifying an actual store indicated by the store information included in the extracted visit information. A terminal program,
Transmitting the application information including consumer information of the consumer and product information of the product purchased by the consumer at an online shop to a contract support server that supports a contract between the consumer and a physical store; Let the terminal run,
The application information is a program indicating an application for a contract between the consumer and the actual store regarding a product purchased by the consumer at the online shop. A contract support server program,
Storing customer information of a customer who has visited an actual store, product information of a product that the customer is interested in, and visit information including store information of the actual store;
Receiving from the terminal application information including consumer information of the consumer and product information of the product purchased by the consumer at an online shop;
Of the visit information stored in the storage unit, extracting the consumer information included in the application information from the terminal, and visit information including a combination of the product information,
The program which makes the said contract assistance server perform the process notified to the real shop which the said shop information contained in the said extracted visit information shows. An online shop shopping server program,
Transmitting application information including consumer information of a consumer and product information of a product purchased by the consumer at the online shop to a contract support server that supports a contract between the consumer and an actual store; , Causing the shopping server to execute,
The application information is a program indicating an application for a contract between the consumer and the actual store regarding a product purchased by the consumer at the online shop. A contract support server program,
Storing customer information of a customer who has visited an actual store, product information of a product that the customer is interested in, and visit information including store information of the actual store;
Receiving application information including consumer information of a consumer and product information of a product purchased by the consumer at the online shop from a shopping server of an online shop;
Of the visit information stored in the storage unit, extracting the consumer information included in the application information from the terminal, and visit information including a combination of the product information,
The program which makes the said contract assistance server perform the process notified to the real shop which the said shop information contained in the said extracted visit information shows.

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