JP2015170870A - Information processing device, state management program, and state management method - Google Patents

Abstract

An object is to suitably suppress a decrease in productivity. An information processing apparatus includes a reception unit, an acquisition unit, a detection unit, and an output unit. Among these, a reception part receives designation | designated of the target user used as the object of situation confirmation. The acquisition unit acquires the position and action of the designated target user. The detection unit detects the status of the target user based on the acquired position and motion of the target user. The output unit outputs the detected status of the target user. [Selection] Figure 3

Description

  The present invention relates to an information processing apparatus, a situation management program, and a situation management method.

  Conventionally, even if a company or the like visits a seat of the target user when someone has business, the target user may be absent. When the target user is absent, the user is revisited, so that time and labor are wasted and productivity is reduced. Also, if someone visits you while your business is in the process, you may be forced to suspend your business. When the business is interrupted and handled, the concentration is lost, and the head needs to be switched when returning to the business, resulting in a decrease in productivity.

  Therefore, recently, there is a technique for allowing each user to register his / her situation in a server so as to grasp each other's situation, and a technique for determining the presence situation of each user using a camera. Further, the presence status of each user is detected based on the PC (Personal Computer) screen saver and login status used by each user, and notification is given when the target user who has been absent is in the presence status. There is technology.

  However, the above-described conventional technology has a problem that it is not possible to suitably suppress a decrease in productivity. For example, the technology that allows each user to register his / her situation with the server is time consuming to register each user's situation as appropriate, and may cause registration errors and omissions. It is difficult to say that the above can be suitably suppressed. In addition, since the technology for determining the presence status of each user using the state of the camera or PC is often being captured even if the user is present, it is possible to suitably suppress a decrease in productivity. It ’s hard to say.

  The present invention has been made in view of the above, and an object of the present invention is to provide an information processing apparatus, a situation management program, and a situation management method capable of suitably suppressing a decrease in productivity.

  In order to solve the above-described problems and achieve the object, an information processing apparatus according to the present invention acquires a reception unit that receives designation of a target user who is a target of situation confirmation, and acquires the position and operation of the specified target user An acquisition unit that detects the status of the target user based on the acquired position and motion of the target user, and an output unit that outputs the detected status of the target user.

  According to one aspect of the present invention, there is an effect that a decrease in productivity can be suitably suppressed.

FIG. 1 is a diagram illustrating a system configuration example of a situation management system according to the first embodiment. FIG. 2 is a block diagram illustrating a hardware configuration example of the information processing apparatus according to the first embodiment. FIG. 3 is a block diagram illustrating a functional configuration example of the information processing apparatus according to the first embodiment. FIG. 4 is a diagram illustrating an example of a designation screen for designating a target user. FIG. 5 is a diagram showing an example of a status registration screen for registering the status of itself. FIG. 6A is a diagram illustrating an example when the target user and another user are in conversation. FIG. 6B is a diagram illustrating an example when the target user and another user are not in conversation. FIG. 7 is a diagram illustrating an example of a result screen for the status confirmation of the target user. FIG. 8 is a flowchart illustrating an example of a flow of status management processing according to the first embodiment. FIG. 9 is a flowchart illustrating an example of a flow of status management processing according to the first embodiment. FIG. 10 is a flowchart illustrating an example of a flow of status management processing according to the first embodiment. FIG. 11 is a flowchart illustrating an example of a flow of status management processing according to the first embodiment. FIG. 12 is a block diagram illustrating a functional configuration example of the information processing apparatus according to the second embodiment. FIG. 13 is a diagram illustrating an example of a notification request screen. FIG. 14 is a flowchart illustrating an example of a flow of status management processing according to the second embodiment. FIG. 15 is a block diagram illustrating a functional configuration example of the information processing apparatus according to the third embodiment. FIG. 16 is a diagram illustrating an example of an application registration screen for registering an application related to activation information. FIG. 17 is a flowchart illustrating an example of a flow of status management processing according to the third embodiment.

  Embodiments of an information processing apparatus, a situation management program, and a situation management method according to the present invention will be described below with reference to the accompanying drawings. In addition, this invention is not limited by the following embodiment. Moreover, each embodiment can be combined suitably as long as the content is not contradicted.

(Embodiment 1)
[System configuration]
The system configuration of the situation management system according to the first embodiment will be described with reference to FIG. FIG. 1 is a diagram illustrating a system configuration example of a situation management system according to the first embodiment.

  As illustrated in FIG. 1, the situation management system 1 includes a client device 50, a storage device 70, and an information processing device 100. Each device is connected to a network such as a LAN (Local Area Network) or the Internet. Such a network is realized by wireless or wired. The client device 50 is a PC (Personal Computer) used by each user, and a plurality of client devices 50 are arranged according to the number of users. A plurality of storage devices 70 and information processing devices 100 may be arranged for load distribution and the like.

  In the above-described configuration, each user who uses each client apparatus 50 has or wears a device having an inertial sensor. For example, the inertial sensor is an acceleration sensor, an angular velocity sensor, a geomagnetic sensor, or the like. Such a device detects the position and operation of a user who owns or wears the device based on detection data detected by each sensor. Then, the device transmits the detected position and operation of the user to the information processing apparatus 100 at regular intervals such as 1 second. The information processing apparatus 100 stores the position and operation received from the device in the storage device 70 for each user (device). Thereby, the position and operation of each user are accumulated in the storage device 70. For example, using the user's actions stored in the storage device 70, the user is in a moving state, a stationary state, a seated state, a standing state, a walking state, etc. . In addition, it is understood from these states that the state transitions such as transition from a stationary state to a moving state. Furthermore, the direction in which the user is facing, the direction of the body, the direction of walking, the moving distance at a certain time, and the like are known.

  The client device 50 accepts designation of a target user to be a status check target in accordance with a user operation, and inquires of the information processing device 100 about the status of the target user. A dedicated application for inquiring the status of the target user is installed in the information processing apparatus 100, and the user activates the dedicated application and performs a user operation for inquiring the status of the target user. For example, the status of the user is whether it is being taken in, whether it is possible to respond to a telephone call, etc., and represents whether the user can deal with things other than the current business. Such a user situation is detected based on the above-described position and operation of the user.

  When the information processing apparatus 100 receives an inquiry from the client apparatus 50, the information processing apparatus 100 acquires the position and operation of the target user from the storage device 70 and detects the status of the target user. Then, the information processing apparatus 100 transmits the detected status of the target user to the client apparatus 50. Thus, when the client device 50 receives a response from the information processing device 100, the client device 50 displays and outputs the status of the target user on a display device such as a monitor.

  That is, the situation management system 1 detects the situation of the designated target user based on the position and operation of the user detected based on the sensor value of the device possessed or worn by the user. A decrease in productivity can be suitably suppressed. In other words, since the situation management system 1 detects the situation of the target user from the detailed position and operation detected based on the sensor value, each user can register the situation and have the camera and PC status. Compared with the prior art in which the situation is judged more accurately, the more accurate situation can be detected, so that a reduction in productivity can be suitably suppressed.

[Hardware configuration]
Next, the hardware configuration of the information processing apparatus 100 according to the first embodiment will be described with reference to FIG. FIG. 2 is a block diagram illustrating a hardware configuration example of the information processing apparatus 100 according to the first embodiment.

  As illustrated in FIG. 2, the information processing apparatus 100 includes a CPU (Central Processing Unit) 102, a RAM (Random Access Memory) 103, and a ROM (Read Only Memory) 104 connected to a bus 101. In addition, the information processing apparatus 100 includes an HDD (Hard Disk Drive) 105 and a communication I / F (Interface) 106.

  The CPU 102 comprehensively controls the operation of the information processing apparatus 100. The CPU 102 controls the overall operation of the information processing apparatus 100 by executing a program stored in the ROM 104 or the HDD 105 using the RAM 103 as a work area (work area). The communication I / F 106 is an interface for communicating with each external device.

[Functional configuration according to Embodiment 1]
Next, the functional configuration of the information processing apparatus 100 according to Embodiment 1 will be described with reference to FIG. FIG. 3 is a block diagram illustrating a functional configuration example of the information processing apparatus 100 according to the first embodiment.

  As illustrated in FIG. 3, the information processing apparatus 100 includes a communication unit 110, a reception unit 120, an acquisition unit 130, a detection unit 140, and an output unit 150. In addition, about each said part, some or all of these may be implement | achieved by software (program), and may be implement | achieved by the hardware circuit.

  The communication unit 110 communicates with the client device 50. The client device 50 transmits the user information of the designated target user to the information processing device 100 when a user operation for designating the target user to be a status check target is performed. Thereby, the communication unit 110 receives the user information of the target user transmitted by the client device 50. Then, the communication unit 110 outputs the received user information of the target user to the reception unit 120.

  FIG. 4 is a diagram illustrating an example of a designation screen for designating a target user. Such a designation screen is displayed and output on a display device such as a monitor corresponding to the client device 50. The user performs a user operation using an input device such as a keyboard and a mouse corresponding to the client device 50.

  As shown in FIG. 4, the designation screen includes a “status check” tab and a “status registration” tab. Among these, when the “status check” tab is selected by a user operation, a combo box for specifying the target user and an “inquiry” for requesting the status check of the specified target user are displayed on the designation screen. A GUI (Graphical User Interface) such as a button is displayed. The user designates the user whose status is to be confirmed from the users (user names) displayed by the combo box, and presses the “inquiry” button. Thereby, the client device 50 transmits the user information of the target user to the information processing device 100 together with the status check request of the specified target user.

  FIG. 5 is a diagram showing an example of a status registration screen for registering the status of itself. The situation registration screen is displayed and output on a display device such as a monitor corresponding to the client device 50. The status registration screen is a screen for setting whether to let the status management system 1 determine its own status or to register its own status in advance. The user performs a user operation using an input device such as a keyboard and a mouse corresponding to the client device 50.

  As shown in FIG. 5, the status registration screen includes a “status check” tab and a “status registration” tab. Among these, when the “situation registration” tab is selected by a user operation, a check box for setting “vacant situation” and “phone correspondence” is displayed on the situation registration screen. “Availability” is an item indicating whether or not it is being fetched, and “telephone correspondence” is an item indicating whether or not telephone correspondence is possible. The items of availability include “automatic determination”, “available”, and “not available”. In addition, the items corresponding to telephones include “automatic determination”, “response possible”, and “response impossible”.

  “Automatic determination” is an item for setting the status management system 1 to determine its own status. In addition, the other items are items for setting to register in advance without causing the status management system 1 to determine its own status. The user activates the check of any check box for the availability and the telephone correspondence, and presses the “Register” button. Thereby, the client device 50 transmits the item information of the checked item to the information processing device 100. The information processing apparatus 100 stores the item information transmitted by the client apparatus 50 in the storage device 70.

  Returning to the description of FIG. 3, the receiving unit 120 receives the designation of the target user. More specifically, the reception unit 120 receives user information of the target user received by the communication unit 110. Then, the reception unit 120 outputs the received user information of the target user to the acquisition unit 130.

  The acquisition unit 130 acquires the position and action of the target user. More specifically, the acquisition unit 130 acquires item information corresponding to the user information of the target user output by the reception unit 120 from the storage device 70. At this time, in the case of item information corresponding to “automatic determination”, the acquisition unit 130 acquires the position and operation of the target user from the storage device 70, and transmits the acquired position and operation of the target user to the detection unit 140. Output. On the other hand, the acquisition unit 130 outputs the registered status to the detection unit 140 when the item information is not “automatic determination”. That is, when the item information is not “automatic determination”, the status of the target user is set as a status registered in advance, instead of the status management system 1 automatically determining the status.

  The acquisition unit 130 also acquires the positions and actions of other users existing in a predetermined area within a predetermined distance from the current position of the target user acquired from the storage device 70. For example, the predetermined area is a range of a circle with a radius of 2 meters centered on the current position of the target user. Then, the acquisition unit 130 outputs the acquired positions and operations of other users to the detection unit 140. There may be a plurality of other users existing in the predetermined area. In such a case, the positions and actions of each of a plurality of other users are acquired and output to the detection unit 140.

  The detection unit 140 detects the status of the target user based on the positions and actions of the target user and other users. More specifically, the detection unit 140 is configured so that the target user and the other user face each other based on the position and operation of the target user and other users output by the acquisition unit 130. In this case, it is detected that the target user is capturing. On the other hand, based on the position and operation of the target user and other users output by the acquisition unit 130, the detection unit 140 detects the target user and the other user when they are not facing each other. Detect that the user is not busy. That is, the detection unit 140 determines that the target user and the other user are in conversation when the target user and another user existing in a predetermined area centered on the target user are facing each other. Detect that the user is ingest.

  FIG. 6A is a diagram illustrating an example when the target user and another user are in conversation. In FIG. 6A, the left user is described as a target user, and the right user is described as another user. Further, it is assumed that the other users illustrated in FIG. 6A exist in a predetermined area centered on the target user. As shown in FIG. 6A, the detection unit 140 is in a conversation between the target user and another user when the orientation of the other user falls within a colored fan shape based on the position and operation of the target user and the other user. As a certain thing, it detects that the object user is taking in.

  For example, a colored sector on the target user side is a sector (a sector having a central angle of 45 °) that expands 22.5 ° to the left and right with respect to the direction in which the target user is facing, centered on the location of the target user. On the other hand, the colored fan shape on the other user side is a fan shape that is symmetrical to the colored fan shape on the target user side according to the midpoint of the position between the target user and the other user regardless of the orientation of the other user. is there. From these, the detection unit 140 includes the direction of the other user (the block arrow on the right side in FIG. 6A) in the colored fan shape on the other user side, so that the target user and the other user are talking. It is detected that the target user is capturing.

  FIG. 6B is a diagram illustrating an example when the target user and another user are not in conversation. In FIG. 6B, the left user will be described as a target user, and the right user will be described as another user. In addition, it is assumed that the other users illustrated in FIG. 6B exist in a predetermined area centered on the target user. As shown in FIG. 6B, the detection unit 140 determines that the orientation of the other user (the block arrow on the right side in FIG. 6B) does not fit in a colored fan shape based on the position and operation of the target user and the other user. Then, it is detected that the target user is not capturing as the target user is not in conversation with another user. If there are a plurality of other users in the predetermined area, the same processing is performed for each of the other users. Then, if the target user and at least one other user are facing each other, the target user may be capturing.

  Further, the detection unit 140 may detect whether or not the target user is capturing depending on whether or not the target user is moving. More specifically, the detection unit 140 is based on the position and action of the target user output by the acquisition unit 130, and the movement distance of the target user is greater than or equal to the predetermined movement distance during the past predetermined time from the present time. In this case, it is detected that the target user is capturing.

  On the other hand, the detection unit 140, based on the position and operation of the target user output by the acquisition unit 130, when the movement distance of the target user is less than the predetermined movement distance during the past predetermined time from the present time, Detect that the target user is not busy. For example, the time between the present time and the past predetermined time is 10 seconds, and the predetermined movement distance is 2 meters. That is, the detection unit 140 detects that the target user is taking in when the target user has moved 2 meters or more in the past 10 seconds from the present time.

  When determining whether or not the target user is moving, the detection unit 140 determines that the target user is capturing when the current position of the target user is included in a stop area that stops during the movement. It may be detected. On the other hand, when the current position of the target user is not included in the stop area that stops during movement, the detection unit 140 detects that the target user is not capturing. For example, the stop area is an area where the user may stop in the middle of movement, such as in front of an elevator, in front of a vending machine, or in a restaurant.

  Further, the detection unit 140 may detect whether or not the target user is capturing depending on whether or not the current position of the target user is included in a registration area registered in advance. More specifically, based on the position and operation of the target user output by the acquisition unit 130, the detection unit 140 captures the target user when the current position of the target user is included in the registration area. Detect that there is.

  On the other hand, the detection unit 140 detects that the target user is not being captured when the current position of the target user is not included in the registration area based on the position and operation of the target user output by the acquisition unit 130. To do. For example, the registration area is an area that is registered in advance by an administrator of the situation management system 1 and is preferably used as one of the capturing conditions such as a conference room, a break room, and a toilet. is there. Information on the registration area is stored in the storage device 70 and is acquired by the acquisition unit 130 together with the position and operation of the target user. Since the registration area is not in a moving state, it is different from the stop area described above.

  When determining whether or not the target user is included in the registration area, the detection unit 140 may detect that the target user is being captured when other users are included in the registration area. For example, when the target user is in a conference room that is one of the registered areas, it is detected that the target user is taking in, provided that there are other users (a plurality of users) in the conference room. It ’s fine. Further, when the target user is in a break room, which is one of the registration areas, it is only necessary to detect that the target user is taking in without having other users in the break room. That is, the information of the registration area is classified according to uses such as a conference room, a break room, and a toilet, and the detection unit 140 determines the position of another user as a material for determining the situation of the target user according to the use of the registration area. It is sufficient to determine whether or not to use the operation.

  In addition, the detection unit 140 may detect whether or not the target user is capable of handling a telephone depending on whether or not the current position of the target user is included in a use area where the telephone can be used. More specifically, in the case where the detection unit 140 includes the current position of the target user based on the position and operation of the target user output by the acquisition unit 130 in the use area where the installed telephone can be used. In addition, it is detected that the target user is available for the telephone.

  On the other hand, when the current position of the target user is not included in the use area where the installed telephone can be used based on the position and operation of the target user output by the acquisition unit 130, the detection unit 140 It is detected that the target user is not available for telephone calls. For example, the use area is a range of a circle with a radius of 5 meters centered on the current position of the target user. In addition, since the seat of each user may not be fixed, the telephone does not have to be dedicated to each user.

  When determining whether or not the target user is included in the use area, the detection unit 140 determines that the target user is on the phone when the target user's moving distance is equal to or longer than the predetermined moving distance during the past predetermined time from the present time. It may be detected that the response is not possible. On the other hand, when the movement distance of the target user is less than the predetermined movement distance during the past predetermined time from the present time, the detection unit 140 detects that the target user is available for a call. That is, even if the target user is included in the use area, the detection unit 140 detects that the target user is incapable of making a call if the user is moving. In other words, the detection unit 140 detects that the target user exists near the telephone (for example, within 5 meters) and is not moving, so that the target user can handle the telephone. Note that, when “automatic determination” is not set, the detection unit 140 outputs the status of the target user registered in advance output by the acquisition unit 130 to the output unit 150 as the status of the target user.

  The output unit 150 outputs the status of the target user. More specifically, the output unit 150 transmits the status of the target user detected by the detection unit 140 to the client device 50 via the communication unit 110. For example, the output unit 150 transmits to the client device 50 that the target user is capturing or not capturing, or that the target user is capable of handling a phone call or cannot handle a phone call. At this time, the output unit 150 may transmit to the client device 50 a detailed situation such as whether the target user is talking or moving, and the current position of the target user. For example, when the target user is alone in the conference room, the current position of the target user is transmitted to the client device 50. As a result, the client device 50 displays and outputs a result screen for the status confirmation of the target user.

  FIG. 7 is a diagram illustrating an example of a result screen for the status confirmation of the target user. The result screen is displayed and output on a display device such as a monitor corresponding to the client device 50. As shown in FIG. 7, in addition to the display of the designation screen shown in FIG. 4, the result screen displays the status of the target user, the time when the status is detected, and the like. In the example shown in FIG. 7, “Taro Yamada: Not available / No telephone support 10:32” is displayed.

[Status management processing flow according to Embodiment 1]
Next, the flow of status management processing according to the first embodiment will be described with reference to FIGS. 8 to 11 are flowcharts showing an example of the flow of status management processing according to the first embodiment.

  In FIG. 8, a situation management process related to the movement situation of the target user is taken as an example. As illustrated in FIG. 8, when the designation of the target user is received by the receiving unit 120 via the communication unit 110 (step S <b> 101: Yes), the acquisition unit 130 displays the position and operation of the specified target user. Obtained from the storage device 70 (step S102). On the other hand, when the designation of the target user is not accepted (step S101: No), the accepting unit 120 is in a waiting state for accepting the designation.

  In addition, the detection unit 140 determines whether the movement distance of the target user is equal to or greater than the predetermined movement distance during the past predetermined time from the current time based on the position and operation of the target user acquired by the acquisition unit 130. Is determined (step S103). At this time, when the movement distance of the target user is less than the predetermined movement distance (step S103: No), the detection unit 140 determines whether or not the current position of the target user is included in the stop area (step S103). S104). On the other hand, when the movement distance of the target user is equal to or greater than the predetermined movement distance (step S103: Yes), the detection unit 140 detects that the target user is taking in (step S105).

  In addition, when the current position of the target user is included in the stop area (step S104: Yes), the detection unit 140 detects that the target user is taking in (step S105). On the other hand, when the current position of the target user is not included in the stop area (step S104: No), the detection unit 140 detects that the target user is not capturing (step S106). Then, the output unit 150 transmits the status of the target user detected by the detection unit 140 to the client device 50 via the communication unit 110 (step S107).

  In FIG. 9, an example of the situation management process related to the conversation situation of the target user is given. As illustrated in FIG. 9, when the designation of the target user is received by the receiving unit 120 via the communication unit 110 (step S <b> 201: Yes), the acquisition unit 130 displays the position and operation of the specified target user. Obtained from the storage device 70 (step S202). On the other hand, when the designation of the target user is not accepted (step S201: No), the accepting unit 120 is in a waiting state for accepting the designation. In addition, the acquisition unit 130 acquires, from the storage device 70, the positions and operations of other users existing in a predetermined area corresponding to the current position of the target user (Step S203).

  The detection unit 140 determines whether or not the target user and the other user are facing each other based on the positions and operations of the target user and other users acquired by the acquisition unit 130 (Step S140). S204). At this time, when the target user and other users are facing each other (step S204: Yes), the detection unit 140 detects that the target user is taking in (step S205). On the other hand, when the target user and other users are not facing each other (step S204: No), the detection unit 140 detects that the target user is not being captured (step S206). Then, the output unit 150 transmits the status of the target user detected by the detection unit 140 to the client device 50 via the communication unit 110 (step S207).

  FIG. 10 shows an example of the situation management process related to the telephone correspondence of the target user. As illustrated in FIG. 10, when the designation of the target user is received by the receiving unit 120 via the communication unit 110 (step S301: Yes), the acquisition unit 130 displays the position and operation of the specified target user. Obtained from the storage device 70 (step S302). On the other hand, when the designation of the target user has not been accepted (step S301: No), the accepting unit 120 enters a state of waiting for designation.

  Further, the detection unit 140 determines whether or not the current position of the target user is included in the use area based on the position and operation of the target user acquired by the acquisition unit 130 (step S303). At this time, when the current position of the target user is included in the use area (step S303: Yes), the detection unit 140 determines that the target user has a moving distance that is greater than or equal to the predetermined moving distance during the past predetermined time from the current time. It is determined whether or not (step S304). On the other hand, when the current position of the target user is not included in the use area (step S303: No), the detection unit 140 detects that the target user is not available for a telephone call (step S306).

  In addition, when the movement distance of the target user is equal to or greater than the predetermined movement distance (step S304: Yes), the detection unit 140 detects that the target user is not compatible with the telephone (step S306). On the other hand, when the movement distance of the target user is less than the predetermined movement distance (step S304: No), the detection unit 140 detects that the target user is available for a call (step S305). Then, the output unit 150 transmits the status of the target user detected by the detection unit 140 to the client device 50 via the communication unit 110 (step S307).

  In FIG. 11, a situation management process related to the current position of the target user is taken as an example. As illustrated in FIG. 11, when the designation of the target user is received by the reception unit 120 via the communication unit 110 (step S401: Yes), the acquisition unit 130 displays the position and operation of the specified target user. Obtained from the storage device 70 (step S402). On the other hand, when the designation of the target user is not accepted (step S401: No), the accepting unit 120 enters a state of waiting for designation.

  Further, the detection unit 140 determines whether or not the current position of the target user is included in a registration area such as a conference room based on the position and operation of the target user acquired by the acquisition unit 130 (Step S1). S403). At this time, when the current position of the target user is included in the registration area (step S403: Yes), the detection unit 140 determines whether another user exists in the registration area (step S404). . On the other hand, when the current position of the target user is not included in the registration area (step S403: No), the detection unit 140 detects that the target user is not being captured (step S406).

  Further, when another user exists in the registration area including the current position of the target user (step S404: Yes), the detection unit 140 detects that the target user is being captured (step S405). On the other hand, when there is no other user in the registration area including the current position of the target user (step S404: No), the detection unit 140 detects that the target user is not being captured (step S406). And the output part 150 transmits the condition of the object user detected by the detection part 140 with respect to the client apparatus 50 via the communication part 110 (step S407).

[Effects of Embodiment 1]
When the information processing apparatus 100 receives the designation of the target user for the situation check, the information processing apparatus 100 detects the situation of the target user based on the position and operation of the target user. Can do. In addition to the position and operation of the target user, the information processing apparatus 100 detects the status of the target user based on the position and operation of another user who is close to the target user. Therefore, the situation of the target user in various environments can be detected, and a reduction in productivity can be suitably suppressed.

(Embodiment 2)
In the first embodiment, based on the position and operation of the designated target user, the status of the target user, such as whether or not it is being imported or whether or not it is possible to respond to a telephone call, is detected and output. Explained the case. The status of the target user may be output again when the status that is being imported or the status that the telephone is not available is canceled. Therefore, in the second embodiment, a case will be described in which the situation of the target user is output when the situation in which the data is being imported or the situation in which telephone support is impossible is canceled. The system configuration of the situation management system 1 according to the second embodiment is the same as that of the first embodiment.

[Functional configuration according to Embodiment 2]
The functional configuration of the information processing apparatus according to the second embodiment will be described with reference to FIG. FIG. 12 is a block diagram illustrating a functional configuration example of the information processing apparatus according to the second embodiment. In the second embodiment, the same components as those in the first embodiment are denoted by the same reference numerals, and detailed description of the same components may be omitted. Specifically, the function, configuration, and processing of the communication unit 110 shown below are the same as those in the first embodiment.

  As illustrated in FIG. 12, the information processing apparatus 200 includes a communication unit 110, a reception unit 220, an acquisition unit 230, a detection unit 240, and an output unit 250. In addition, about each said part, some or all of these may be implement | achieved by software (program), and may be implement | achieved by the hardware circuit.

  The receiving unit 220 receives the designation of the target user whose status is output again. More specifically, the accepting unit 220 accepts the designation of the target user who has been output by the client device 50 via the communication unit 110 and whose status has been output at least once. At this time, the reception unit 220 also receives a notification request that the status of the target user has changed, together with the user information described in the first embodiment. Then, the reception unit 220 outputs the received user information of the target user and a notification request to the acquisition unit 230. In the client device 50, as described below, a notification request is made.

  FIG. 13 is a diagram illustrating an example of a notification request screen. The notification request screen is displayed and output on a display device such as a monitor corresponding to the client device 50. The user performs a user operation using an input device such as a keyboard and a mouse corresponding to the client device 50.

  As shown in FIG. 13, the notification request screen displays the status of the target user according to the operation on the designation screen (see FIG. 4), and the status screen that is being loaded and the telephone response. A “notification setting” button for requesting notification of a change in the impossible situation or the like is added. When the user wants to be notified when the status of the target user changes, the user presses a “notification setting” button. Note that the notification request is not limited to the state during loading or the situation where telephone support is not possible as shown in FIG. 13, and may be when it is not being loaded or when telephone support is possible. That is, the user can make a notification request to the user who is currently free. Thereby, the user can recognize the change of the situation of the target user by making a notification request with the user who intends to visit later as the target user, for example.

  Thus, the client device 50 transmits the user information of the target user to the information processing device 200 together with the notification request of the specified target user. Note that the notification request screen illustrated in FIG. 13 is an example, and notification requests regarding a plurality of users whose circumstances have been confirmed once may be made. For example, it is possible to use a user list screen in which users who have once confirmed the situation are listed, so that notification requests related to the user selected by the user operation can be collectively performed.

  Returning to the description of FIG. 12, the acquisition unit 230 periodically acquires the position and operation of the target user. More specifically, the acquisition unit 230 acquires item information corresponding to user information of the target user from the storage device 70 when a notification request is output by the reception unit 220. At this time, in the case of item information corresponding to “automatic determination”, the acquisition unit 230 periodically acquires the position and operation of the target user from the storage device 70, and notifies the acquired position and operation of the target user and the notification. The fact that it is a request is output to the detection unit 240. On the other hand, when the item information is not “automatic determination”, the acquisition unit 230 outputs a registered status and a notification request to the detection unit 240. Note that the acquisition unit 230 may acquire the positions and actions of other users and output them to the detection unit 240 in the same manner as the acquisition unit 130 according to the first embodiment.

  The detection unit 240 detects the status of the target user based on the positions and operations of the target user and other users. More specifically, the detection unit 240 is capturing or capturing the target user based on the position and operation of the target user and other users that are periodically output together with the notification request from the acquisition unit 230. It is detected that the target user is not compatible with the telephone or not. Then, the detection unit 240 outputs the notification request and the detected status of the target user to the output unit 250. The detection process of the target user's situation by the detection unit 240 is the same as the detection process according to the first embodiment.

  The output unit 250 outputs the status of the target user when the status of the target user changes. More specifically, the output unit 250 determines whether or not the status of the target user detected together with the notification request by the detection unit 240 has changed from the previous status. At this time, when the status of the target user changes, the output unit 250 transmits the status after the change of the target user to the client device 50 via the communication unit 110. In addition, when the status of the target user changes, the periodic acquisition process of the position and operation by the acquisition unit 230 is terminated. On the other hand, when the status of the target user has not changed, the output unit 250 ends the process without transmitting the status of the target user to the client device 50.

  For example, the status of the target user may be stored (updated) in the storage device 70 for each detection, and the output unit 250 transmits to the client device 50 when the status changes. As a result, the client device 50 displays and outputs a response screen for the notification request of the target user. For example, when a notification request is made when the status of the target user is being captured, information indicating that the capture is canceled is displayed and output on the response screen. In addition, on the response screen, when a notification request is made when the status of the target user is not compatible with the telephone, information indicating that the telephone correspondence is disabled is displayed and output. Similarly, the situation where the status is not being taken in, the status where the status is being taken in, and the status where the phone is available but not available is also displayed and output on the response screen.

[Status management processing flow according to Embodiment 2]
Next, the flow of status management processing according to the second embodiment will be described with reference to FIG. FIG. 14 is a flowchart illustrating an example of a flow of status management processing according to the second embodiment.

  As shown in FIG. 14, when the designation of the target user is received again by the receiving unit 220 via the communication unit 110 (step S501: Yes), the acquisition unit 230 determines the position of the target user specified again and The operation is acquired from the storage device 70 (step S502). On the other hand, when the reception unit 220 has not received the designation of the target user (step S501: No), the reception unit 220 is in a state of waiting for the designation.

  Further, the detection unit 240 detects the status of the target user based on the position and action of the target user acquired by the acquisition unit 230 (step S503). Here, the output unit 250 determines whether or not the status of the target user detected by the detection unit 240 has changed from the previous status (step S504). At this time, when the status of the target user changes (step S504: Yes), the output unit 250 transmits the status of the target user to the client device 50 via the communication unit 110 (step S505). . On the other hand, when it is determined by the output unit 250 that the status of the target user has not changed (step S504: No), the process in step S502 is executed again. That is, the position and operation of the target user are periodically acquired until the status of the target user changes, and the status of the target user is detected.

[Effects of Embodiment 2]
When the target user who detected the situation is designated again, the information processing apparatus 200 periodically detects the status of the target user and notifies the client device 50 when the situation changes. As a result, the information processing apparatus 200 can notify the optimal timing for visiting the target user, and thus can prevent a decrease in productivity.

(Embodiment 3)
In the first and second embodiments, the case has been described in which the status of the target user is detected based on the position and operation of the target user. The situation of the target user may be detected based on the state of the client device 50 used by the target user. Therefore, in the third embodiment, a case will be described in which the status of the target user is detected based on the state of the client device 50 used by the target user.

[Functional configuration according to Embodiment 3]
The functional configuration of the information processing apparatus according to the third embodiment will be described with reference to FIG. FIG. 15 is a block diagram illustrating a functional configuration example of the information processing apparatus according to the third embodiment. In the third embodiment, the same components as those in the first embodiment are denoted by the same reference numerals, and detailed description of the same components may be omitted. Specifically, functions, configurations, and processes other than the acquisition unit 330 and the detection unit 340 described below are the same as those in the first embodiment.

  As illustrated in FIG. 15, the information processing apparatus 300 includes a communication unit 110, a reception unit 120, an acquisition unit 330, a detection unit 340, and an output unit 150. In addition, about each said part, some or all of these may be implement | achieved by software (program), and may be implement | achieved by the hardware circuit.

  The acquisition unit 330 acquires activation information corresponding to the client device 50 used by the target user. Such activation information is information indicating whether or not a predetermined application is activated in the client device 50. More specifically, the acquisition unit 330 acquires item information and activation information corresponding to the user information of the target user output by the reception unit 120 from the storage device 70. At this time, in the case of item information corresponding to “automatic determination”, the acquisition unit 330 acquires the target user's position and operation from the storage device 70, and acquires the acquired target user's position and operation and activation information. Output to the detection unit 340. On the other hand, the acquisition unit 330 outputs the registered status to the detection unit 340 when the item information is not “automatic determination”. Note that the acquisition unit 330 may also acquire the positions and actions of other users and output them to the detection unit 340 in the same manner as the acquisition unit 130 according to the first embodiment. In the client device 50, as will be described below, a predetermined application related to activation information is registered in advance.

  FIG. 16 is a diagram illustrating an example of an application registration screen for registering an application related to activation information. The application registration screen is displayed and output on a display device such as a monitor corresponding to the client device 50. The user performs a user operation using an input device such as a keyboard and a mouse corresponding to the client device 50.

  As shown in FIG. 16, the application registration screen includes a “situation confirmation” tab, a “situation registration” tab, and an “application registration” tab. Among these, when the “app registration” tab is selected by a user operation, a GUI such as a text box, a “reference” button, and an “add” button is displayed on the application registration screen. The text box is a GUI for inputting the path of the application file related to the activation information. The “reference” button is a GUI for inputting (specifying) a path using a dialog box or the like. The “add” button is a GUI for adding the application file input in the text box to the list as an application target related to the activation information.

  The user presses a “reference” button and designates an application file. As a result, the path of the directory in which the designated application file is stored is input to the text box. Further, the user presses an “add” button in a state where a path is input in the text box. As a result, information on the application file corresponding to the path entered in the text box is added to the list.

  When an application added to the list is activated, the client device 50 transmits activation information indicating that the application is activated to the information processing device 300. In addition, when an application added to the list is not activated, the client device 50 transmits activation information indicating that the application is not activated to the information processing device 300. In other words, the client apparatus 50 transmits the activation information indicating that the application is activated, and then transmits the activation information indicating that the application is not activated even after the activation of the application is completed. Send to. The information processing device 300 stores the activation information transmitted by the client device 50 in the storage device 70.

  In the client device 50 used by the user, the user adds to the list an application that he / she wants to capture while being activated. Thereby, the information processing apparatus 300 can determine whether or not the target user is capturing based on the activation information. In addition, since the user operation for adding the application to the list has only to be performed once, even when the user is present, the user can be notified that the application is being taken in without performing a complicated operation. Note that the user can delete the information added to the list by enabling the check of the check box and pressing the “delete” button.

  Returning to the description of FIG. 15, the detection unit 340 detects the status of the target user based on the position and operation of the target user and other users, and activation information corresponding to the target user. Note that the method for detecting the status of the target user based on the positions and actions of the target user and other users is the same as in the first embodiment, and here, the target user is based on the activation information corresponding to the target user. A case of detecting the situation will be described.

  More specifically, when the activation information corresponding to the target user output by the acquisition unit 330 is activation information indicating that a predetermined application is activated, the detection unit 340 is capturing the target user. Is detected. On the other hand, when the activation information corresponding to the target user output by the acquisition unit 330 is activation information indicating that the predetermined application is not activated, the detection unit 340 detects that the target user is not being captured. To do. If it is detected that the target user is not capturing based on the activation information, the same processing as in the first embodiment may be performed.

[Status management processing flow according to Embodiment 3]
Next, the flow of status management processing according to the third embodiment will be described with reference to FIG. FIG. 17 is a flowchart illustrating an example of a flow of status management processing according to the third embodiment. In FIG. 17, only processing for detecting the status of the target user based on the activation information is given as an example.

  As illustrated in FIG. 17, when the designation of the target user is accepted by the accepting unit 120 via the communication unit 110 (step S601: Yes), the acquisition unit 330 activates information corresponding to the designated target user. Is acquired from the storage device 70 (step S602). On the other hand, when the reception unit 120 has not received the designation of the target user (step S601: No), the reception unit 120 is in a state of waiting for the designation.

  Further, the detection unit 340 determines whether or not the activation information indicates that the predetermined application is activated based on the activation information corresponding to the target user acquired by the acquisition unit 330 (step S603). . At this time, the detection unit 340 detects that the target user is capturing (step S604) when the activation information indicates that the predetermined application is activated (step S603: Yes). On the other hand, the detection unit 340 detects that the target user is not capturing when the activation information indicates that the predetermined application has not been activated (step S603: No) (step S605). The output unit 150 transmits the status of the target user detected by the detection unit 340 to the client device 50 via the communication unit 110 (step S606).

[Effects of Embodiment 3]
Since the information processing apparatus 300 detects the situation of the target user based on the activation information indicating whether or not the predetermined application registered in advance is activated in the client apparatus 50 used by the target user, The decrease can be suitably suppressed. In other words, since the information processing apparatus 300 detects the status of the target user based on the activation information of the predetermined application that is being captured if it is activated, it does not cause the user to perform complicated operations. It can be detected whether or not it is being taken in, and a decrease in productivity can be suitably suppressed.

(Embodiment 4)
Although the embodiments of the control system according to the present invention have been described so far, the present invention may be implemented in various different forms other than the above-described embodiments. Therefore, different embodiments of (1) situation detection, (2) configuration, and (3) program will be described.

(1) Detection of situation In the above embodiment, various methods for detecting the situation of the target user have been described. Detection of such a situation can also be realized by methods other than the above method. Specifically, when the target user and another user are looking at a display device such as a monitor corresponding to the client device 50, it may be detected that the target user is capturing. For example, when another user exists in a circle with a radius of 1 meter centering on the target user, and the target user and the other user are facing the monitor of the client device 50, the target user is Assume that it is in the process of being imported. At this time, the other users may not be users in the peripheral seats of the target user's seat.

(2) Configuration In addition, information including processing procedures, control procedures, specific names, various data, parameters, and the like shown in the documents and drawings can be arbitrarily changed unless otherwise specified. Each component of the illustrated apparatus is functionally conceptual and does not necessarily need to be physically configured as illustrated. That is, the specific form of the distribution or integration of the devices is not limited to the illustrated one, and all or a part of the distribution or integration is functionally or physically distributed or arbitrarily in any unit according to various burdens or usage conditions. Can be integrated. For example, the predetermined area, the predetermined moving distance, the time between the present time and the past predetermined time, the use area, the stop area, the registration area, and the target user and other users facing each other described in the above embodiment The condition value of can be arbitrarily changed.

(3) Program The status management program executed by the information processing apparatus 100 is, as one form, a file in an installable format or an executable format, such as a CD-ROM, a flexible disk (FD), a CD-R, The program is provided by being recorded on a computer-readable recording medium such as a DVD (Digital Versatile Disk). The situation management program executed by the information processing apparatus 100 may be provided by storing it on a computer connected to a network such as the Internet and downloading it via the network. Further, the situation management program executed by the information processing apparatus 100 may be provided or distributed via a network such as the Internet. Further, the situation management program executed by the information processing apparatus 100 may be provided by being incorporated in advance in a ROM or the like.

  The situation management program executed by the information processing apparatus 100 has a module configuration including the above-described units (the reception unit 120, the acquisition unit 130, the detection unit 140, and the output unit 150). As actual hardware, a CPU ( The processor) reads the status management program from the storage medium and executes it, so that the above-described units are loaded on the main storage device, and the reception unit 120, the acquisition unit 130, the detection unit 140, and the output unit 150 are generated on the main storage device. It has come to be.

DESCRIPTION OF SYMBOLS 1 Status management system 50 Client apparatus 70 Storage apparatus 100 Information processing apparatus 110 Communication part 120 Reception part 130 Acquisition part 140 Detection part 150 Output part

JP 2000-078276 JP 2011-166640 A

Claims (13)

A reception unit that accepts designation of a target user to be a status check target;
An acquisition unit for acquiring the position and action of the specified target user;
A detection unit that detects the situation of the target user based on the acquired position and action of the target user;
And an output unit that outputs the detected status of the target user. The acquisition unit acquires the position and operation of another user existing in a predetermined area that is within a predetermined distance from the current position of the target user,
The information processing apparatus according to claim 1, wherein the detection unit detects the situation of the target user based on the acquired position and action of the other user.   When the target user and the other user are facing each other, the detection unit detects that the target user is ingesting indicating that the target user cannot handle other business, The information processing apparatus according to claim 2, wherein the target user is not in the capture state when the user is not facing the other party.   The detection unit detects that the target user is ingestion indicating that the target user cannot deal with other tasks when the target user's moving distance is equal to or longer than a predetermined moving distance during a past predetermined time from the present time. The information processing according to any one of claims 1 to 3, wherein when the movement distance of the target user is less than a predetermined movement distance, it is detected that the target user is not being captured. apparatus.   The detection unit detects that the target user is in the capture when the current position of the target user is included in a stop area that stops during movement, and the target user when the current position of the target user is not included in the stop area The information processing apparatus according to claim 4, wherein the information processing apparatus detects that the user is not capturing.   When the current position of the target user is included in a use area where the installed telephone can be used, the detection unit detects that the target user is available for a call and is not included in the use area The information processing apparatus according to claim 1, wherein the target user is detected to be incapable of telephone support.   The detection unit detects that the target user is incapable of making a call when the target user's moving distance is greater than or equal to a predetermined moving distance from the present time to a predetermined time in the past, and the target user's moving distance is The information processing apparatus according to claim 6, wherein when the distance is less than a predetermined moving distance, the information processing apparatus detects that the target user can handle a call.   When the current position of the target user is included in a pre-registered registration area indicating that the current position of the target user cannot handle other business, the target user is currently capturing The information processing apparatus according to claim 1, wherein the information processing apparatus detects that the target user is not being captured when the target user is not included in the registration area. The acquisition unit acquires the position and operation of another user existing in the registration area including the current position of the target user,
The information processing apparatus according to claim 8, wherein the detection unit detects the situation of the target user based on the acquired position and action of the other user. The reception unit receives the designation of the target user from which the situation is output again,
The acquisition unit periodically acquires the position and operation of the target user designated again,
The detection unit detects the status of the target user based on the position and operation of the target user acquired periodically,
The output unit outputs the detected status of the target user when the detected status of the target user changes from a status when the designation is accepted again. Information processing apparatus as described in any one of -9. The acquisition unit acquires activation information representing information on whether or not a predetermined application is activated in the device used by the designated target user,
The detection unit detects, based on the acquired activation information, that the target user is ingestion indicating that the target user cannot handle other tasks when the predetermined application is activated, and the predetermined application The information processing apparatus according to claim 1, wherein when the application is not activated, it is detected that the target user is not being captured. A step of accepting designation of a target user to be a status check target;
Obtaining the position and action of the specified target user;
Detecting the status of the target user based on the acquired position and motion of the target user;
A status management program for causing a computer to execute the step of outputting the detected status of the target user. A step of accepting designation of a target user to be a status check target;
Obtaining the position and action of the specified target user;
Detecting the status of the target user based on the acquired position and motion of the target user;
Outputting the detected status of the target user. A status management method comprising:

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