JP2015060534A - Drive-through financial store vehicle guidance method and drive-through financial store - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a vehicle guidance method of drive-through financial store and a drive-through financial store capable of suppressing interference between a vehicle which is going to enter a passage part and a vehicle which is waiting in a standby area.SOLUTION: An electric display tool 150 guides a vehicle to a window part 30 or the like or a standby area 60 according to a state in which the window part 30 or the like can accept or cannot accept the vehicle which is going to enter a passage part 20. When the vehicle is guided to the standby area 60, a stopper device 170 suppresses enter to the window part 30 or the like. After the vehicle is guided to the standby area 60, when the window part 30 or the like becomes a state in which the vehicle can be accepted, guidance by the electric display tool 150 to the window part 30 which becomes the state in which a vehicle which is going to enter the passage part 20 can be accepted, is nullified. Enter suppression of the stopper device 170 is released, and then a vehicle which is waiting on the standby area 60 is guided to window correspondence areas 32, 42 of the window part 30 or the like which becomes the state in which a vehicle which is waiting on the standby area 60 can be accepted.

Description

  The present invention relates to a vehicle guidance method for a drive-through financial store and a drive-through financial store.

  In stores such as fast food stores, drive-through stores are known (Patent Documents 1 to 4). The drive-through store of Patent Document 1 is provided with a building provided with an operation panel provided with a menu board provided along a road and a take-out window of a fast food facility for delivering products ordered by the operation panel.

  In Patent Document 1, since there are only two places for ordering goods and handing over goods, there is an advantage that generally only a straight road is required. In Japanese Patent Application Laid-Open No. H10-228707, the price of the product is paid in cash at the delivery location of the product, or is read by a credit card reading means provided on the operation panel.

  In the drive-through store of Patent Document 2, a reservation card issuing means, a payment means, and a product delivery section are provided on three side surfaces of a substantially rectangular house. Then, a car is run on a road provided around the house, and ordering, settlement and delivery of goods are sequentially performed.

  In the store for drive-through in Patent Document 3, an automatic cash transaction apparatus such as an ATM (automatic teller machine) or a CD (automatic cash dispenser) is arranged in a store of a financial institution, and the automatic transaction is performed through drive-through. The device is made available.

  Patent Document 4 proposes a dispensing pharmacy that has a reception window on the side of the store and a delivery window on the back of the store, and a dispensing pharmacy that has a parking lot for customers to wait in the vehicle until dispensing is completed. In patent document 4, there exists an advantage which a customer can wait in a parking lot during the dispensing time. Further, in Patent Document 5, a PHS or a mobile phone is lent at a reception desk, a customer's vehicle is parked in a parking lot, and the user waits for an instruction from the store.

JP-T 63-502702 JP 2001-214628 A JP 2002-42206 A JP 2004-44084 A Japanese Patent Laid-Open No. 2003-199808

  By the way, although the thing which enabled the automatic cash transaction apparatus to respond | correspond to a drive through like patent document 3 is proposed in the financial store, the thing which enabled the window of a financial institution to respond by a drive through is not proposed. . However, there is a customer's request to receive a window service through a drive-through at a financial institution store. However, financial institutions that are not drive-through in the past often require processing time even when various processes are requested at the reception desk in the store. For this reason, when a store of a financial institution is used as a drive-through store, a parking lot that is a waiting area for a car is inevitably required. For this reason, the store type in which a parking lot like Patent Literatures 3 and 4 is prepared is more suitable for a drive-through store in a financial institution than the store in Patent Literatures 1 and 2 in which no parking lot is prepared. However, in the stores proposed in Patent Documents 3 and 4, proposals have been made to prevent interference between the vehicle that is called out and leaves the parking lot and the vehicle that newly enters the drive-through road of the store. Not.

  An object of the present invention is to provide a vehicle guidance method for a drive-through financial store and a drive-through finance that can suppress interference between a vehicle that is about to enter a traffic area and a vehicle that is waiting in a waiting area. To provide a store.

  In order to solve the above problems, a vehicle guidance method in a drive-through financial store is a building having a window on the side, and a traffic section formed so that the vehicle can travel around the building, A passage section including a window corresponding area provided corresponding to the window section of the building and a standby area where a vehicle waits, a guide section for guiding a vehicle entering the passage section, and a vehicle waiting in the standby area The vehicle guidance method in a drive-through financial store having an entry suppression device that suppresses entry to the window corresponding area and cancels the restriction. When the guidance unit guides to the window unit or the waiting area, depending on the state of accepting or not accepting, and when guiding to the waiting area, the entrance suppression device causes the window to After the guidance to the waiting area is suppressed and the unacceptable window changes to acceptable, the guidance to the newly accepted window for vehicles entering the passage The window where the guidance of the part is invalidated, the entry suppression of the entry suppression device is canceled, and the vehicle waiting in the waiting area is changed to be able to be accepted in preference to the newly entered vehicle It leads to the counter corresponding area of the department.

  In addition, the drive-through financial store is a building provided with a window on the side, and a traffic section formed so that a vehicle can run around the building, and is provided corresponding to the window of the building Suppressing and suppressing the passage corresponding to the window corresponding area and the waiting area where the vehicle waits, the guidance section for guiding the vehicle entering the passage, and the entry of the vehicle waiting in the waiting area to the window corresponding area It has the approach control device which cancels.

  In addition, the passage section includes an entry section through which a vehicle enters from the outside. The passage section is connected to the entry section and is connected to the window corresponding to the window corresponding area, and is connected to the entry section and the window. There is a standby path that bypasses the outside of the corresponding area and goes to the standby area, and the standby path and the standby area form a loop-shaped path through which a vehicle can travel around the entire building. preferable.

Moreover, it is preferable that the said waiting | standby area | region is arrange | positioned away from the said building, and the parking area | region where a vehicle can park is provided between the said waiting | standby area | region and the said building.
Also, a detection unit that detects whether or not a vehicle is present in the standby area, a notification unit that notifies the vehicle in the standby area, and a counter unit that inputs a corresponding state of the counter unit When the response state input unit and the response state input unit input that the response state is acceptable, if the detection result of the detection unit indicates the presence of a vehicle in the standby area, the notification unit You may provide the control part which alert | reports the guidance information to the said window part.

  In addition, the control unit guides the vehicle entering the passage unit to the window unit or the waiting area at the guide unit depending on whether the window unit is acceptable or unacceptable. However, when guided to the standby area, the approach to the window may be suppressed by the entry suppression device.

  Further, the window unit includes a standby waiting notification unit, and when the detection result of the detection unit indicates the presence of a vehicle in the standby area, the standby waiting notification unit includes a standby waiting vehicle. You may make it alert | report.

  ADVANTAGE OF THE INVENTION According to this invention, interference with the vehicle which is going to approach a traffic part newly, and the vehicle which was waiting in the standby area | region can be suppressed.

The perspective view of the financial store for drive through of one Embodiment which actualized this invention. The top view of the financial store for drive through of one Embodiment. Explanatory drawing of the traffic part in the financial store for drive through of one Embodiment. The electric block diagram of a guidance system.

Hereinafter, an embodiment of a vehicle guidance method for a drive-through financial store and a drive-through financial store embodying the present invention will be described with reference to FIGS.
As shown in FIGS. 1 and 4, a drive-through financial store (hereinafter simply referred to as a store) includes a building 10 of a financial institution and a passage 20 arranged to surround the four sides of the building 10. As shown in FIGS. 1 and 4, the building 10 is formed in a substantially rectangular plane shape. A first window 30 and a second window 40 are provided on a pair of side surfaces of the building 10 located in opposite directions. The first window section 30 and the second window section 40 are for staff members of financial institutions to provide window operations to customers who use the drive-through. Of the remaining two sides of the building 10, an entrance door 12 for entering a lobby (not shown) in the building 10 is provided on one side. Although not shown in the figure, the lobby is provided with a window for conducting window service and an ATM (automatic teller machine).

  As shown in FIG. 3, the traffic section 20 includes window paths 22 </ b> A and 22 </ b> B, a standby path 24, and a standby area 60. As shown in FIG. 3, the standby passage 24 and the standby region 60 form a loop-shaped one-way passage so that the vehicle can travel around the entire building 10. As shown in FIGS. 2 and 3, the waiting area 60 is separated from the side surface having the entrance door 12 of the building 10 through a plurality of parking areas 50 and 52 and a passage area 54 arranged in parallel to each other, and These regions are arranged in parallel. Further, the traffic area 54 is disposed between the parking area 52 and the standby area 60. The standby area 60 does not necessarily have to be parallel to the other area or the side surface of the building 10, and may be inclined.

  The waiting passage 24 and the passage area 54 form a one-way passage that forms a loop so that the vehicle can travel around the entire building 10. As shown in FIG. 3, the window 22 </ b> A has a standby area 60, a traffic area 54, a part arranged across the front of the parking areas 52, 50, and an area corresponding to the first window 30 (window corresponding area 32). It extends so that it may have a part which goes to. As shown in FIG. 2, a dotted line having a guide arrow A at the tip together with a guide letter of “window 1” is marked as a guide line at the start end of the window 22 </ b> A.

  As shown in FIG. 3, the window 22 </ b> B includes a standby area 60, a traffic area 54, a part arranged across the front of the parking areas 52, 50, a part along the back of the building 10, and a second window part 40. Is extended so as to have a part toward the area corresponding to (the window corresponding area 42). Further, as shown in FIG. 2, a guide arrow C for guiding the counter 2 (second counter section 40) along with the guide character “counter 2” on the path along the back of the building 10, which is the counter path 22 </ b> B. Is marked. Further, as shown in FIG. 2, reference sign D is guide arrows for “exit”, “parking lane”, and “standby lane” marked on the standby passage 24. Reference symbol E is a “standby lane” guide arrow marked on the standby passage 24. Reference symbol F denotes a “parking lane” guide arrow marked above the standby passage 24. Reference symbol G is a guide arrow for guiding a passage toward the “exit” marked on the standby passage 24, and the arrow is directed to the traffic area 54. The parking lane means a “parking area” in the specification. The “standby lane” means a standby area.

  As shown in FIG. 3, the waiting passage 24 bypasses the portion arranged across the front of the waiting region 60, the passage region 54, and the parking regions 52, 50, the window corresponding region 32, the window passage 22 </ b> B, and the window corresponding region 42. And a part heading from the bypass part to the standby area 60. As shown in FIG. 2, in the present embodiment, a guide arrow B is provided at the beginning of the standby passage 24 and the counter passage 22 </ b> B along with guide characters “window 2”, “standby lane”, and “exit” on the passage. Dotted lines are marked as guide lines. In the window passages 22A and 22B and the waiting passage 24, the parts arranged across the front of the waiting area 60, the passing area 54, and the parking areas 52 and 50 may be common and are arranged in parallel to each other. It may be.

  In addition, as shown in FIG. 2, in a region that is spaced outward from the side surface on the first window 30 side of the building 10 and sandwiches the window paths 22 </ b> A and 22 </ b> B and the standby path 24, a pair of ATM ( Automatic cash dispensers) 62 and 64 are arranged apart from each other. As shown in FIGS. 2 and 3, an entrance portion 70 is provided around the site of the store for a vehicle to enter the passage portion 20 from an external road. In this embodiment, the approach part 70 is a guide path that guides the vehicle that has entered from an external road to the traveling part 20. Further, as shown in FIG. 3, the end of the entry section 70 is connected to the passage section 20 and guide paths 80 and 82 of an ATM (automated teller machine).

  As shown in FIG. 3, the guide path 80 is provided along the outer peripheral side of the counter passage 22 </ b> B and the standby path 24 outside the counter corresponding area 32, and guides the vehicle to the apparatus corresponding area 63 of the ATM 62. Further, as shown in FIG. 3, the guide path 82 is provided along the outside of the guide path 80 and guides the vehicle to the device corresponding area 65 of the ATM 64. As shown in FIG. 3, the terminal ends of the guide paths 80 and 82 are connected to the standby path 24, respectively. Further, as shown in FIGS. 2 and 3, an exit portion 90 is provided around the site of the store for guiding from the standby passage 24 to the external road. In the present embodiment, the exit unit 90 is an exit for taking out a vehicle that exits to an external road. As shown in FIGS. 3 and 4, stop lines L1 to L7 that promptly stop the vehicle are marked at appropriate positions on the passage in the store.

(Guidance system)
Next, the configuration of the guidance system provided in the store will be described with reference to the electrical block diagram of FIG. As shown in FIG. 4, the guidance system includes a control unit 100 provided in the store, a standby sensor 120 connected to the control unit 100, a first window sensor 130, a second window sensor 140, an electric display 150, 160 and a stopper device 170 are provided. The control unit 100 is connected to an operation unit 200 operated by a staff member of the first window unit 30 and an operation unit 300 operated by a staff member of the second window unit 40. Here, the stopper device 170 corresponds to an entry suppression device. The light display 150 corresponds to a guide unit. The operation units 200 and 300 correspond to correspondence state input units.

  As shown in FIGS. 2 and 3, the entrance sensor 110 is provided at the entrance of the entry unit 70, and detects a vehicle and a person entering the site in the store from the entrance of the entry unit 70. The entrance sensor 110 is configured by, for example, a transmissive sensor or a reflective sensor, but is not limited thereto. When the entrance sensor 110 detects a vehicle and a person, a buzzer (not shown) provided in each of the first window 30 and the second window 40 rings to indicate that a person or vehicle has entered the door 70. Let the staff know. As shown in FIGS. 2 and 3, the standby sensor 120 is provided in the vicinity of the standby area 60 and detects the presence or absence of a vehicle in the standby area 60. Similarly, the standby sensor 120 is constituted by, for example, a transmissive optical sensor, a reflective optical sensor, an ultrasonic sensor, or the like, but is not limited thereto. The standby sensor 120 corresponds to a detection unit.

  The first window sensor 130 and the second window sensor 140 are provided on the side of the building 10 or under the eaves, and detect the presence or absence of vehicles in the window corresponding areas 32 and 42, respectively. The place where the first window sensor 130 and the second window sensor 140 are provided is not limited as long as the presence or absence of a vehicle can be detected in the window corresponding areas 32 and 42 of the window sections. FIG. 3 shows an example in which the first window sensor 130 and the second window sensor 140 are provided below the eaves. Both sensors 130 and 140 are constituted by a transmissive optical sensor, a reflective optical sensor, an ultrasonic sensor or the like, but are not limited thereto. As shown in FIG. 3, the electric light indicator 150 is provided in the vicinity of a connection portion between the entry section 70, the window passages 22A and 22B, and the standby passage 24, and guides a vehicle that has arrived at the connection portion. In addition, as shown in FIG. 3, the electric light display 160 is provided in the vicinity of the standby area 60. The display screen of the electric light display 160 is directed to the standby area 60, and various information is displayed on the display surface to notify the vehicle waiting in the standby area 60. The various information includes at least guidance information. Further, as shown in FIG. 4, the electric light display 160 includes a speaker 162. The light display 160 corresponds to a notification unit. As shown in FIGS. 2 and 3, the stopper device 170 is provided in the standby area 60 near the end of the vehicle in the forward direction. The stopper device 170 includes a drive motor (not shown), and when the drive motor is operated, the bar 172 as a movable member is swung through the transmission mechanism. That is, as shown in FIG. 4, the bar 172 allows the vehicle to move forward as indicated by a two-dot chain line and the prevention position indicated by the solid line, as the drive motor is controlled by the control unit 100. Any of the allowable positions to be changed can be changed.

  In addition, a monitor camera (not shown) is provided at a location proximal to the waiting area 60 or the building 10. The monitor camera displays an image captured on a display device (not shown) provided in the first window 30 and the second window 40, so that the staff in each window visually waits in the standby area 60. It is possible to check whether or not

  Next, the operation unit 200 will be described with reference to FIG. In addition, since the operation unit 300 has the same configuration as the operation unit 200, in the following description, with respect to the operation unit 300, the portions described as “first window unit 30” and “first window sensor 130” are: Please read “second window 40” and “second window sensor 140” respectively. The operation unit 200 includes, for example, a receivable button 210, a call button 220, a processing button 230, an end button 240, and an indicator lamp 250 provided on the operation box 202. The acceptable button 210 is turned on when the first window 30 can accept. The indicator lamp 250 corresponds to a standby waiting notification unit. The call button 220 is turned on when calling a vehicle in the standby area 60. The in-process button 230 is turned on when the first counter unit 30 processes a counter service. Note that the control unit 100 determines that the in-process button 230 is not turned on and the first window sensor 130 detects a vehicle when the acceptable button 210 or the call button 220 is turned on. The control unit 100 performs the same control as when the processing button 230 is turned on. In this manner, when the processing button 230 is turned on, or when the window sensor detects a vehicle, the window section is in a state where it cannot accept new customers. An end button 240 is used to close the window and turn it on when accepting at the lobby.

(Operation of the embodiment)
Next, a description will be given of a guidance method when a vehicle enters the store configured as described above. For convenience of explanation, first, a case where the vehicle is not in the store will be described. In this case, the control unit 100 positions the bar 172 of the standby area 60 at the prevention position.

(1. When the vehicle does not stop at the first window 30 and the second window 40)
When there is no customer's vehicle in the store, since the vehicle is not stopped at the first window 30 and the second window 40, that is, the window service is not performed, the first window 30 and the second window The acceptable buttons 210 of the 40 operation units 200 and 300 are turned on. By this ON operation, the control unit 100 grasps that the corresponding state of the first window unit 30 and the second window unit 40 is “acceptable”.

  In this case, the control unit 100 displays the guidance information at the window closest to the entry unit 70 on the display surface of the electric display 150 based on the ON operation of the acceptable button 210. In the present embodiment, in order to guide the window closest to the entry unit 70, the “window 1” which is the first window 30 is used as the guidance information. And “Go to window 1” are displayed alternately. The display method is not limited to alternately performing the guidance information, and only one of them may be displayed. Note that the second window 40 that is farthest from the entry unit 70 may be used as a window for guidance. In this case, the “window 1” in the display on the electric light display 150 may be replaced with “window 2”. Returning to the story, the vehicle passes through the window 22A according to the guidance by the information display (such as “To window 1”) and the guidance arrow A on the window 22A in FIG. Move to the window corresponding area 32 of the first window 30.

  Thereafter, when the first window sensor 130 detects the vehicle that has moved to the window corresponding area 32, or when a staff member of the first window section 30 turns on the processing button 230 of the operation section 200, the control section 100 , It is understood that the corresponding state of the first window 30 is “processing”. In the first window 30, the staff responds to a customer on the vehicle and provides a window service. When the staff member determines that this window service takes time, the staff member gives a mobile phone such as PHS to the customer and guides the customer to wait in the parking areas 50 and 52.

  In this case, the customer parks the vehicle in the parking areas 50 and 52 from the window 22A shown in FIG. When there is a call from the first window 30 using the mobile phone such as the PHS, the customer takes the vehicle out of the parking areas 50 and 52 and stops again in the window corresponding area 32 of the first window 30. After receiving the service and returning the mobile phone such as the PHS, the vehicle passes through the standby passage 24 and exits from the exit section 90 (exit).

  When the vehicle comes out of the window corresponding area 32, the staff at the first window section 30 turns on the acceptable button 210 of the operation section 200. By this ON operation, the control unit 100 grasps that the corresponding state of the first window unit 30 is “acceptable”.

  In the above description, the case where there is a call from the first window 30 using the mobile phone such as the PHS has been described. However, in some cases, the second window 40 may be called using the mobile phone such as the PHS. is there. In this case, the customer removes the vehicle from the parking areas 50 and 52, stops the vehicle in the window corresponding area 42 of the second window section 40, receives the window service, and returns the mobile phone such as the PHS. . Thereafter, the customer drives the vehicle through the standby passage 24, the passage area 54, and the standby passage 24, and exits from the exit unit 90 (exit).

(2. When the first window 30 is processing and the second window 40 is acceptable)
In this case, the processing unit 230 of the operation unit 200 of the first window unit 30 is turned on, or the control unit 100 determines whether the first window unit 30 corresponds to the first window sensor 130 when the vehicle is detected. Knows that is in process. On the other hand, since the acceptable button 210 of the operation unit 300 of the second window unit 40 is turned on, the control unit 100 recognizes that the corresponding state of the second window unit 40 is “acceptable”.

  In this case, the control unit 100 can accept the second window 40 based on the corresponding state of the first window 30 and the second window 40. 2 Information on guidance to the window 40 is displayed. Specifically, for example, the electronic display 150 alternately displays “To window 2” and “Go to window 2”. The display method is not limited to alternately performing the guidance information, and only one of them may be displayed. In accordance with the guidance based on the guidance information (such as “to window 2”) by the electric light indicator 150 and the guidance arrows B and C on the waiting path 24 in FIG. 2, the vehicle passes through the waiting path 24 (window path 22B) and enters the second position. The window moves to the window corresponding area 42 of the window 40.

  Thereafter, when the second window sensor 140 detects the vehicle that has moved to the window corresponding area 42, or when the staff of the second window section 40 turns on the processing button 230 of the operation section 300, the control section 100 , It is grasped that the corresponding state of the second window 40 is “processing”. In the second window section 40, the staff responds to the customer on the vehicle and provides a window service. When the staff member determines that this window service takes time, the staff member gives a mobile phone such as PHS to the customer and guides the customer to wait in the parking areas 50 and 52.

  In this case, the customer parks the vehicle in the parking areas 50 and 52 through the window 22B shown in FIG. When there is a call on the mobile phone such as the PHS, the customer takes the vehicle out of the parking areas 50 and 52, stops again in the window corresponding area 42 of the second window section 40, and receives the window service. Return the mobile phone such as the PHS. Thereafter, the customer passes the vehicle to the traveling area 54 according to the guide arrow C on the passage, and then exits the exit section 90 (exit) through the standby passage 24. When the vehicle comes out of the window corresponding area 42, the staff at the second window section 40 turns on the acceptable button 210 of the operation section 300. By this ON operation, the control unit 100 grasps that the correspondence state of the second window unit 40 is “acceptable”.

(3. When the first window 30 is acceptable and the second window 40 is processing)
In this case, since the acceptable button 210 of the operation unit 200 of the first window 30 is turned on, the control unit 100 recognizes that the corresponding state of the first window 30 is “acceptable”. . On the other hand, when the in-process button 230 of the operation unit 300 of the second window unit 40 is turned on, or when the vehicle of the second window sensor 140 is detected, the control unit 100 determines that the corresponding state of the second window unit 40 is Know that it is “in process”.

  When the first window 30 and the second window 40 are in the corresponding state, the control unit 100 is configured as described above (1. When the vehicle is not stopped at the first window 30 and the second window 40). A similar process is performed to guide (guide) the vehicle that has arrived at the entry section 70 to the first window section 30. Since the response of the customer of the vehicle who has come to the first window 30 is the same as (1. When the vehicle is not stopped at the first window 30 and the second window 40), the description is omitted.

(4. If the vehicle is stopped at both counters 30 and 40)
In this case, when the processing button 230 of the operation units 200 and 300 of both the counter units 30 and 40 is turned on, or the vehicle is detected by both the counter sensors 130 and 140, the control unit 100 causes the both counter units 30 and 40 to detect the vehicle. It is grasped that the correspondence state of 40 is “processing”. The control unit 100 displays “Proceed to the standby lane” as the guidance information on the display surface of the electric light display 150 based on the correspondence state of the two window units.

  As shown in FIG. 2, the vehicle travels in accordance with the standby path 24 and the guide arrows B, D, E, and G by entering the guidance information, enters the standby area 60 and stands by. When entering the standby area 60, the standby sensor 120 detects the vehicle in the standby area 60, and based on this detection, the control unit 100 turns on the indicator lamps 250 of the operation units 200 and 300. When the indicator lamp 250 is turned on, the staff of the first window 30 and the second window 40 are informed that there is a vehicle waiting in the standby area 60. Since the vehicle waiting in the standby area 60 has the bar 172 of the stopper device 170 positioned at the entry preventing position, the vehicle is prevented from moving forward from the standby area 60 until the bar 172 is positioned at the allowable position ( Ingress suppression). By suppressing the entry of the vehicle waiting in the standby area 60 of the stopper device 170 into the standby passage 24, interference between the vehicle from the standby area 60 and the vehicle newly coming from the entry section 70 can be suppressed.

  Thereafter, when a staff member turns on the call button 220 of the operation unit 200 or 300 at any one of the first window unit 30 and the second window unit 40, the control unit 100 performs the following operation. Information on guidance to the window where the call button 220 has been operated is displayed on the lightning display 160. Specifically, when the call button 220 of the operation unit 200 is turned on, the control unit 100 causes the light display 160 to display, for example, “to window 1” and “go to window 1”. Alternately. Alternatively, when the call button 220 of the operation unit 300 is turned on, the control unit 100 causes the light display 160 to alternately display, for example, “to window 2” and “go to window 2”. . These display methods are not limited to alternately performing the guide information, and only one of them may be displayed. In addition, the control unit 100 causes the speaker 162 of the electric light display 160 to perform voice guidance “Please proceed to the window 1 (or window 2)” as guidance information. By notifying such guidance information, the vehicle customer waiting in the standby area 60 is guided to a vacant window. In addition, the control unit 100 drives a drive motor (not shown) of the stopper device 170 to move the bar 172 from the entry prevention position to the permissible position simultaneously with or before or after the notification of the guidance information of the light display 160. To cancel the entry suppression.

  Due to the movement of the bar 172 to the permissible position, the vehicle waiting in the standby area 60 is allowed to travel to a vacant window. The travel of the vehicle that has moved from the standby area 60 is performed through the passage part to the window part indicated by the guidance information.

(5. When there is a vehicle that wants to use ATM62, 64)
As shown in FIG. 3, when a customer of a vehicle that has entered the entry section 70 uses a drive-through ATM, the vehicle travels on the taxiway 80 or the taxiway 82 and the device corresponding area 63 of the ATMs 62 and 64. , 65. When the use of the ATMs 62 and 64 ends, the vehicle exits from the exit section 90 (exit) through the waiting path 24 from the guide path 80 or the guide path 82.

(6. When there is an ATM in the lobby or a vehicle that wants to contact)
When the customer uses an ATM (not shown) provided in the lobby of the building 10 or a window, the customer is guided by the guide arrows B, D, and F on the entrance section 70 and the standby passage 24, and then the vehicle is Park in the parking areas 50 and 52. After the business in the lobby is completed, the vehicle exits from the parking areas 50 and 52 through the exit section 90 (exit) through a part of the waiting passage 24 again. Note that if the window service cannot be performed at the first window unit 30 and the second window unit 40 due to the influence of the weather or the like, the end button 240 of the operation units 200 and 300 is turned on. Under the control of the control unit 100 based on this ON operation, the electric display devices 150 and 160 display on the display surface that the drive-through window is closed and that the customer is guided to the window in the store.

Now, according to this embodiment, there are the following features.
(1) The vehicle guidance method in the store of the present embodiment is such that the first window 30 and the second window 40 (window) can be received or cannot be received with respect to a vehicle entering the traffic section 20. In response to this, the electronic display 150 (guide unit) guides to the first window unit 30, the second window unit 40 (window unit), or the standby area 60. Further, when the vehicle is guided to the standby area 60, the stopper device 170 (entrance suppression device) suppresses the guided vehicle from entering the first window 30 and the second window 40. When the first window 30 and the second window 40 that cannot be received after being guided to the waiting area 60 are changed to be able to be received, the first window that has been changed to be able to receive a new vehicle entering the passage 20 is received. 30, the guidance of the electric display 150 to the second window 40 is invalidated. Then, the entry suppression of the stopper device 170 is released, and the vehicle waiting in the waiting area 60 is guided to the window corresponding areas 32 and 42 of the first window section 30 and the second window section 40 that have been changed to be receivable. As a result, according to the present embodiment, it is possible to suppress interference between a vehicle that is about to enter the passage and a vehicle that is waiting in the standby area. In other words, when a vehicle that has been waiting in the waiting area is called, it has been called from the counter that has become available because the guidance of the vehicle to the counter that is about to enter the new passage is invalidated. Even if the vehicle moves to the window part, it is possible to suppress a vehicle that newly enters the traffic part, and thus it is possible to suppress interference between the vehicles.

  (2) The store of this embodiment has the building 10 equipped with the 1st window part 30 and the 2nd window part 40 (window part) on the side surface. In addition, the store is a traffic section formed so that the vehicle can travel around the building 10, and the window corresponding area 32 provided corresponding to the first window section 30 and the second window section 40 of the building, 42 and a traffic section 20 including a standby area 60 where the vehicle waits. Further, in the store, the entry to the window corresponding areas 32 and 42 of the electric light indicator 150 (guidance section) for guiding the vehicle entering the traffic section 20 and the waiting area 60 is suppressed and the suppression is released. It has a stopper device 170 (entry suppression device) to perform. As a result, the store of this embodiment can be used for the method (1).

  (3) The store of this embodiment is provided with the approach part 70 in which a vehicle approachs the traffic part 20 from the outside. In addition, the passage unit 20 is connected to the entry unit 70 and is connected to the window passages 22A and 22B toward the window corresponding regions 32 and 42, and is connected to the entry unit 70 and bypasses the outside of the window corresponding regions 22A and 22B. A standby passage 24 toward the standby area 60 is provided. In the store, a loop-shaped passage through which the vehicle can travel around the entire building 10 is formed by the standby passage 24 and the standby area 60. As a result, according to the present embodiment, by having a loop-shaped passage through which the vehicle can travel around the entire building, it is possible to easily enter the passage from the outside and arrange the route from the passage.

  (4) In the store of the present embodiment, the standby area 60 is arranged away from the building 10. In addition, parking areas 50 and 52 in which vehicles can be parked are provided between the standby area 60 and the building 10. As a result, since the parking area is provided between the standby area and the building, a person who enters and leaves the building and the vehicle parked in the parking area is not disturbed by the vehicle passing through the passage.

  (5) The store of the present embodiment includes a standby sensor 120 (detection unit) that detects whether or not a vehicle is present in the standby area 60, and an electric display 160 (notification unit) that notifies the vehicle in the standby area 60. ). The stores are provided in the first window 30 and the second window 40 (window), and the operation units 200 and 300 (corresponding to the corresponding states of the first window 30 and the second window 40) are input. A state input unit). In addition, when the operation unit 200 or 300 inputs that the corresponding state can be accepted, if the detection result of the standby sensor 120 (detection unit) indicates the presence of the vehicle in the standby region, the electronic display 160 is displayed. The control part 100 which alert | reports the guidance information to the counter part 30 and the counter part 40 is provided. As a result, according to the present embodiment, it is possible to provide guidance information to the window unit that can be received with respect to the vehicle waiting in the standby area.

  (6) Moreover, the control part 100 is the electric light indicator 150 according to the state which the 1st window part 30 and the 2nd window part 40 can accept or cannot accept with respect to the vehicle which approachs the traffic part 20. It guides to the 1st window part 30, the 2nd window part 40, or standby area 60, respectively. In addition, when the vehicle is guided to the standby area 60, the stopper device 170 (entrance suppression device) suppresses entry into the first window 30 and the second window 40. As a result, it is possible to guide a vehicle that has newly entered the traffic section into the counter section or the standby area according to the corresponding state of the counter section.

  (7) Moreover, the 1st window part 30 and the 2nd window part 40 (window part) are provided with the indicator lamp 250 (waiting waiting notification part). In addition, when the detection result of the standby sensor 120 (detection unit) indicates the presence of a vehicle in the standby area 60, the control unit 100 notifies the indicator lamp 250 (standby standby notification unit) that there is a standby standby vehicle. As a result, the staff of the counter can know that there is a vehicle waiting for standby, and can input to the response status input section that inputs the response status of the counter to the effect that it can be accepted and control The guidance information can be displayed on the vehicle waiting by the unit.

In addition, you may change embodiment of this invention as follows.
In the embodiment, two window portions are provided, but the number is not limited to two, and one or three or more may be provided on the side surface of the building 10. In this case, a window corresponding area is similarly provided in the passage section, and a passage toward the window corresponding area may be provided.

-In above-mentioned embodiment, although the approach part 70 was made into the guide path, it is good also as an entrance for entering the site from the outside road.
In the embodiment described above, the stopper device 170 is used as the entry suppression device, but a warning device may be used. In this case, a sensor is provided for detecting the movement of the vehicle from the standby area 60 in a state where there is no guidance to the window. The sensor is, for example, a distance sensor that can detect the rear portion of the vehicle in the standby area 60. When the rear portion of the vehicle is no longer detected due to advancement of the vehicle, it can be detected that the vehicle has advanced. When the sensor detects the movement of the vehicle from the standby area 60, the control unit 100 displays a warning so that the electric display 160 is not moved as a warning device.

  A display such as a liquid crystal display device may be used as the standby waiting notification unit instead of the indicator lamp 250 of the operation units 200 and 300. In other words, the display may indicate that there is a waiting vehicle in the waiting area 60. Moreover, a speaker may be used as the notification unit. In this case, when the confirmation switch is pressed, if the vehicle is in the standby area 60 according to the detection result from the standby sensor 120 serving as the detection unit, the speaker notifies that fact.

  -Moreover, in the said embodiment, although the indicator lamp 250 was provided in the operation parts 200 and 300, it is not limited to the operation parts 200 and 300, What is necessary is just a place where the staff can confirm in a window part.

  In the embodiment described above, the guidance information is displayed on the display surface on the electric display 160 and the guidance information is notified by the speaker 162. However, only one of them may be performed. For example, the electronic display 160 may be omitted, and the speaker 162 may be provided on the stopper device 170.

10 ... building, 20 ... traffic section, 22A, 22B ... window passage, 24 ... standby passage,
30 ... 1st window part, 32 ... Window corresponding area, 40 ... 2nd window part, 42 ... Window corresponding area,
50, 52 ... parking area, 60 ... standby area, 70 ... entry section, 100 ... control section,
110 ... Entrance sensor, 120 ... Standby sensor (detection unit),
150 ... lightning display (guide unit), 160 ... lightning display (notification unit),
170: Stopper device (entry suppression device), 172 ... Bar (movable member),
200, 300 ... operation unit (corresponding state input unit), 210 ... acceptable button,
220 ... Call button, 230 ... Processing button, 240 ... End button,
250. Indicator lamp (standby waiting notification unit).

Claims (7)

A building provided with a window on the side, and a traffic section formed so that a vehicle can travel around the building, the window corresponding to the window corresponding to the window of the building, and the vehicle waiting A traffic section including an area; a guide section that guides a vehicle that enters the traffic section; and an entry suppression device that suppresses entry of the vehicle waiting in the standby area into the window corresponding area and cancels the suppression. A vehicle guidance method in a drive-through financial store,
For the vehicle entering the traffic section, the guide section guides the vehicle to the counter section or the standby area according to the state in which the counter section can or cannot be received, and guides to the standby area. If you do, suppress the entry to the window by the entry suppression device,
After the guidance to the waiting area, if the unacceptable counter changes to acceptable, the guidance of the guide to the counter that has been changed to acceptable for a new vehicle entering the passage is invalidated. In addition, the entry suppression of the entry suppression device is canceled, and the vehicle waiting in the waiting area is guided to the window corresponding area of the window section that has been changed to be able to accept in preference to a newly entered vehicle. A vehicle guidance method in a financial store for drive-through. A building with a window on the side,
A traffic section formed so that a vehicle can travel around the building, and includes a window corresponding area provided corresponding to the window section of the building and a standby area where the vehicle waits,
A guidance section for guiding a vehicle entering the passage section;
A drive-through financial store having an entry suppression device that suppresses entry of the vehicle waiting in the waiting area into the window corresponding area and releases the suppression. Provided with an entry part into which the vehicle enters from the outside to the passage part,
The passage section includes a window passage that is connected to the entry section and faces the window corresponding area, and a waiting path that is connected to the entry section and bypasses the outside of the window corresponding area and heads for the waiting area. And
The drive-through financial store according to claim 2, wherein the standby passage and the standby area form a loop-shaped passage through which a vehicle can travel around the entire building. The waiting area, spaced apart from the building,
The drive-through financial store according to claim 3, wherein a parking area where a vehicle can be parked is provided between the standby area and the building. A detection unit for detecting whether a vehicle is present in the standby area;
An informing unit for informing the vehicle in the standby area;
A corresponding state input unit that is provided in the counter unit and inputs a corresponding state of the counter unit;
When the response state input unit inputs that the response state is acceptable, and the detection result of the detection unit indicates the presence of a vehicle in the standby area, the notification unit is guided to the window unit. The drive-through financial store according to any one of claims 2 to 4, further comprising a control unit that informs information.   The control unit guides the vehicle entering the passage unit to the window unit or the waiting area at the guide unit according to a state in which the window unit is acceptable or unacceptable, The drive-through financial store according to claim 5, wherein, when guided to the waiting area, the approach to the window is suppressed by the entry suppression device. The window section includes a standby waiting notification section,
The drive according to claim 5 or 6, wherein when the detection result of the detection unit indicates the presence of a vehicle in the standby area, the control unit causes the standby standby notification unit to notify that there is a standby standby vehicle. Through financial store.