JP2013200620A - Environmental information processing system, environmental information processing apparatus, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide information regarding a status of an information system environment possessed by a user to another user as necessary.SOLUTION: A client information collecting part (4c) collects environmental information regarding a status of an information system environment possessed by a client company C. A client information transmitting part (4e) transmits the collected environmental information to a client information providing apparatus (2) possessed by a company A, where the client information transmitting part (4e) transmits the environmental information if the environmental information satisfies predetermined transmission conditions.

Description

  The present invention relates to an environmental information processing system, an environmental information processing apparatus, and a program.

  Patent Document 1 below collects usage status information for collecting usage status information indicating the usage status of a device used by a customer, and generates a report by processing the usage status information in response to a request from an information user. It is described.

JP 2002-269293 A

  An object of the present invention is to provide information regarding the state of an information system environment owned by a user to other users as necessary.

  The invention of claim 1 for solving the above-described problem includes an environment information processing apparatus owned by a user who has a specific relationship with another user, and the environment information processing apparatus is an information system environment owned by the user. Environmental information acquisition means for acquiring environmental information relating to a state; and transmission means for transmitting environmental information acquired by the environmental information acquisition means to an information processing apparatus owned by the other user, the transmission means Is an environmental information processing system that transmits environmental information when the environmental information acquired by the environmental information acquisition means satisfies a predetermined transmission condition.

  The invention according to claim 2 is characterized in that, in the invention according to claim 1, the environment information processing apparatus further includes condition setting means for setting the transmission condition based on an operation performed by the user. To do.

  The invention according to claim 3 is the invention according to claim 2, wherein the environment information processing system includes a plurality of the environment information processing devices owned by each of the plurality of users, A correction unit that corrects the environmental information acquired by the environmental information acquisition unit; a correction environment information storage unit that stores correction environment information that is corrected environment information in an information storage device owned by the other user; Based on the corrected environment information obtained by the other environment information processing device stored in the information storage device, it is determined whether or not the environment information acquired by the environment information acquisition unit satisfies the transmission condition. And determining means.

  According to a fourth aspect of the present invention, in the third aspect of the present invention, the correction means includes a calculation result when a predetermined calculation is performed on the environmental information obtained by each environmental information processing device; The correction is performed so that the difference between the calculation result when the calculation is performed on the correction environment information obtained by each environment information processing apparatus is equal to or less than a predetermined value.

  The invention according to claim 5 is the invention according to claim 4, wherein the correction means performs correction based on a random number.

  The invention according to claim 6 is the invention according to any one of claims 3 to 5, wherein the environment information processing apparatus further includes attribute specifying means for specifying an attribute of the user who owns the environment information processing apparatus. Means are obtained by the environmental information processing apparatus owned by the user who owns the other environmental information processing apparatus and has an attribute that has a predetermined relationship with the attribute specified by the attribute specifying means. The obtained corrected environment information is acquired from the information storage device, and based on the acquired corrected environment information, it is determined whether or not the environment information satisfies the transmission condition.

  Further, the invention of claim 7 for solving the above-mentioned problem is the following: environmental information acquisition means for acquiring environmental information related to the state of the information system environment owned by the user, and environmental information acquired by the environmental information acquisition means. Transmitting means for transmitting to an information processing apparatus owned by another user, and the transmitting means, when the environmental information acquired by the environmental information acquiring means satisfies a predetermined transmission condition, An environmental information processing apparatus characterized by transmitting environmental information.

  According to an eighth aspect of the present invention for solving the above-described problem, a computer owned by a user is acquired by environmental information acquisition means for acquiring environmental information related to the state of an information system environment owned by the user, and the environmental information acquisition means. The computer functions as a transmission unit that transmits the acquired environment information to an information processing apparatus owned by another user, and the transmission unit has predetermined environment information acquired by the environment information acquisition unit. When the transmission condition is satisfied, the environment information is transmitted.

  According to the first, seventh and eighth aspects of the present invention, provision of environmental information relating to the state of the information system environment owned by the user to other users can be performed as necessary.

  According to the second aspect of the present invention, the user can specify a criterion for determining the necessity of providing environmental information to other users.

  According to the invention of claim 3, the environmental information obtained in the other information system environment that the necessity of providing the environmental information to the other user while preventing the other user from knowing the actual state of the information system environment is obtained. Judgment can be made in consideration of

  According to the fourth and fifth aspects of the present invention, it is possible to maintain the accuracy of the determination of the necessity of providing the environment information to other users even if other users are not informed of the state of the information system environment.

  According to the invention of claim 5, “accuracy of determining the necessity of providing environmental information to other users can be maintained even if other users are not informed of the status of the information system environment. Can be realized with simple processing.

  According to the sixth aspect of the present invention, it is possible to improve the accuracy of determining the necessity of providing environmental information to other users as compared to the case without this configuration.

It is a figure which illustrates the composition of a customer information processing system. It is a figure which illustrates customer information. It is a figure which illustrates GUI. It is a sequence diagram which illustrates the process performed with a customer information processing system. It is a figure which illustrates notification information. It is a figure which illustrates the structure of the customer information processing system in a modification. It is a figure which illustrates GUI. It is a sequence diagram which illustrates the process performed with a customer information processing system. It is a figure which illustrates relative value information.

  Hereinafter, examples of embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a diagram illustrating the configuration of a customer information processing system 1 (environment information processing system) according to an embodiment of the invention. As shown in the figure, the customer information processing system 1 includes a customer information providing device 2 owned by a company A (another user) that provides information system services. The customer information providing apparatus 2 is realized as a server computer and connected to a WAN (Wide Area Network). The customer information providing apparatus 2 implements a customer information receiving unit 2a, a storage unit 2b, and a notification unit 2c, which will be described later, by executing a predetermined program. Here, it is assumed that the company A provides an information system service that supports the smooth operation of the information system environment owned by the customer company. For example, company A provides a service to dispatch support personnel when trouble occurs in the information system environment of a customer company, or makes a proposal for smooth operation of the information system environment (for example, a proposal for introducing a new product). Or provide services to do.

  The customer information processing system 1 further includes customer information collection devices 4 (environment information processing devices) for the customer companies C1 to Cn (users) of the company A. The customer information collection device 4 is also connected to the WAN. In addition, the customer information collection device 4 is connected not only to the WAN but also to a LAN (Local Area Network) provided in the customer company, and an information system environment (not shown) constructed in the customer company and the LAN are connected. Communication is possible. The information system environment includes information processing devices such as a PC (personal computer) used by each employee of the customer company, a multifunction machine used by the customer company, and a mail server.

  Hereinafter, customer companies C1 to Cn may be collectively referred to as customer company C.

  Similarly to the customer information providing device 2, the customer information collecting device 4 is realized as a server computer, and includes a microprocessor, a main memory, a hard disk, a display, an operation interface such as a mouse and a keyboard, a network interface, and the like. The main memory stores a customer information collection program read from the information storage medium provided by the company A. The customer information collection program may be downloaded from a program distribution device (not shown) owned by the company A via the WAN. In the customer information collection device 4, a threshold setting unit 4a, a storage unit 4b, a customer information collection unit 4c, a determination unit 4d, and a customer information transmission unit 4e are realized by a microprocessor executing a customer information collection program. The storage unit 4d is realized mainly by a hard disk, and the customer information collection unit 4c and the customer information transmission unit 4e are realized mainly by a microprocessor and a network interface. Other than these, the microprocessor is mainly implemented.

  The customer information collection unit 4c (environment information acquisition means) periodically collects customer information including various environmental information related to the state of the information system environment owned by the customer company C via the LAN. Here, the average CPU usage rate and the years of use of each PC used by employees of the customer company C are collected as environmental information. Further, as the environmental information, the average years of use of each PC used by employees of the customer company C is collected. Further, as the environment information, the usage rate of each multifunction device owned by the customer company C and the average of the years of use of each multifunction device are collected. In addition, as the environmental information, average network traffic, spam determination rate, number of harmful site views per month, and the like are collected. FIG. 2 illustrates customer information. “ID” is the identifier of the PC, “Host name” is the host name of the PC, “Used years” is the used years of the PC, and “Average CPU usage rate” is the average CPU usage rate of the PC Is shown.

  If the customer information collection unit 4c provides customer information to the company A every time the customer information is collected, it seems that the company A can easily propose a better information system service with reference to this. However, it is not always happy for the customer company C and the company A. For example, information that is inconvenient for the customer company C (for example, highly confidential information) may be provided to the company A unconditionally. Further, for example, even when the customer information is not meaningful (for example, when there is no problem in the information system environment of the customer company C), the customer information is provided to the company A. Therefore, even customer information that is not helpful when proposing useful information system services is provided to the company A.

  Therefore, in the customer information collecting apparatus 4, a graphical user interface (hereinafter referred to as GUI) illustrated in FIG. 3 is displayed on the display. This GUI is used for the customer company C to uniquely set the upper limit of various environmental information. A customer company C (for example, an information system administrator) inputs an upper limit value of each piece of environmental information in the GUI. And the threshold value setting part 4a preserve | saves the upper limit of each input environmental information in the memory | storage part 4b.

  The upper limit value thus input is used every time customer information is collected. Hereinafter, this point will be described.

  FIG. 4 is a sequence diagram illustrating processing executed in the customer information processing system 1. The process illustrated in FIG. 4 is performed when the customer information collection unit 4c collects customer information.

  In the customer information collection device 4, each environmental information is sequentially selected as a processing target, and steps S101 and S102 are performed. That is, in S101, the determination unit 4d refers to the storage unit 4b to determine whether or not the value of the environment information to be processed satisfies a predetermined notification condition (S101). That is, the determination unit 4d determines whether or not the value of the environmental information to be processed exceeds the upper limit value of the environmental information. When the value of the environment information to be processed satisfies the notification condition (Yes in S101), that is, when the value of the environment information to be processed exceeds the upper limit value, the customer information transmission unit 4e The notification information including the information and the company ID for identifying the customer company C is transmitted to the customer information providing apparatus 2 (S102).

  For example, when the customer information shown in FIG. 2 is collected, the average CPU usage rate “80%” of “PC003”, the average usage period “7 years” of all PCs, and the company ID of the customer company C are included. Notification information is sent. FIG. 5 illustrates the notification information.

  The customer information receiving unit 2a receives the notification information as customer information (S103) and stores it in the storage unit 2b. In addition, the notification unit 2c executes a predetermined notification process (S104). In the case of the present embodiment, the notification unit 2c transmits an e-mail including the content of the received customer information with the e-mail address of the support staff or the salesperson as the destination. The notification unit 2c may display the contents of the received customer information on a display.

[Modification]
By the way, it is troublesome for the customer company C to individually input an upper limit value for each piece of environmental information. Further, depending on the type of environmental information, it may be difficult for the customer company C who is not familiar with information processing technology to input an appropriate upper limit value. For example, it is considered difficult to input an appropriate upper limit value for the average age of all PCs, average network traffic, and the like. Therefore, the customer information processing system 1 may be configured as described below. Hereinafter, a modified example of the embodiment of the customer information processing system 1 will be described.

  FIG. 6 is a diagram illustrating the configuration of the customer information processing system 1 in the modification. As shown in the figure, in the modification, the customer information processing system 1 includes a statistical information collecting device 6 owned by the company A in addition to the customer information collecting device 4 and the customer information providing device 2. The statistical information collection device 6 is also realized as a server computer and is connected to a WAN (Wide Area Network). The statistical information collection device 6 implements a statistical information reception unit 6a, a storage unit 6b, a calculation unit 6c, and a relative value information transmission unit 6d, which will be described later, by executing a predetermined program.

  As shown in the figure, in the modification, the customer information collection device 4 further includes a correction unit 4f, a statistical information transmission unit 4g, and a relative value information reception unit 4h, which will be described later. These are realized mainly by a microprocessor by executing the customer information collecting program.

  Also in the modified example, customer information similar to the customer information shown in FIG. 2 is collected by the customer information collection unit 4c. However, in the modification, in order to input a common upper limit value (hereinafter referred to as a common upper limit value R) for all environment information, instead of the GUI shown in FIG. 3, the GUI illustrated in FIG. 7 is displayed on the display. Is done. As shown in FIG. 7, a slider 8 is displayed on the GUI. By moving the slider 8 left and right, the customer company C (for example, an information system administrator) inputs a numerical value within a numerical range from “0” to “100” as the common upper limit value R. Then, the threshold setting unit 4a stores the input common upper limit value R in the storage unit 4b. Note that an input field for individually inputting an upper limit value for each piece of environmental information may be left.

  In the modification, the customer information collecting unit 4c does not use the common upper limit value R for all the environment information, but uses the customer information collection unit 4c so that there is no problem. Is collected, the process illustrated in the sequence diagram of FIG. 8 is executed.

  In the customer information collecting apparatus 4, each environmental information is sequentially selected as a processing target, and the step of S201 is performed. In addition, after step S201 is performed for each environment information, step S202 is performed. That is, in S201, the correction unit 4f reads the correction information for the processing target environmental information stored in the storage unit 4b, and sets the value of the processing target environmental information based on the numerical range indicated by the correction information. Correction is performed (S201). That is, the correction unit 4f selects a numerical value within the numerical value range indicated by the correction information as a correction value based on the random number, and adds the selected correction value to the value of the environment information to be processed. The correction information will be described later.

  Further, the statistical information transmission unit 4g (corrected environment information storage means) transmits statistical information including each of the corrected environment information to the total information collection device 6 (S202). In the statistical information, the corrected environment information (hereinafter referred to as corrected environment information) is held in association with an identification ID for identifying the environment information. The reason why the company ID of customer company C is not included in the statistical information is to prevent the transmission source from being specified.

  In the total information collection device 6, the statistical information receiving unit 6a receives the statistical information (S203) and stores it in the storage unit 6b. The statistical information transmitted from the other customer information collection device 4 is also stored in the storage unit 6b.

  The calculation unit 6c reads all the statistical information stored in the storage unit 6b, and calculates correction information for each environment information based on these (S204). That is, the calculation unit 6c selects each environment information as a processing target in order, and performs the calculation described below. That is, the calculation unit 6c refers to all statistical information stored in the storage unit 6b, and the numerical range from the smallest to the largest of the corrected environment information associated with the identification ID of the environment information to be processed. Is calculated as correction information. Note that the calculation unit 6c also calculates the average value of the corrected environment information associated with the identification ID of the environment information to be processed as the reference value P.

  After the step of S204, the relative value information transmission unit 6d transmits relative value information including all the statistical information and the correction information and the reference value P calculated for each environment information to the customer information collection device 4. (S205). FIG. 9 illustrates relative value information. As shown in the figure, the relative value information holds the correction information of the environmental information and the reference value P in association with the identification ID of each environmental information. Further, the relative value information holds the correction environment information held in each statistical information in association with the identification ID in association with the identification ID of each environment information.

  In the customer information collection device 4, the relative value information receiving unit 4h receives the relative value information (S206), and updates each correction information stored in the storage unit 2b with each correction information in the relative value information. . Further, in the customer information collecting apparatus 4, each environmental information is sequentially selected as a processing target, and steps S207 and S208 are performed. That is, in S207, the determination unit 4d determines whether or not the value of the environment information to be processed included in the customer information satisfies the notification condition (S207). Specifically, the determination unit 4d executes the process described below in step S207.

  That is, the determination unit 4d refers to the relative value information, and calculates the variance σ of the corrected environment information associated with the identification ID of the environment information to be processed (hereinafter referred to as the attention ID). Here, it is considered that each value of the correction environment information associated with the attention ID has a substantially normal distribution. Therefore, the determination unit 4d reads the reference value P associated with the attention ID from the relative value information, and the difference from the reference value P in the correction environment information associated with the attention ID is within “3 × σ”. A set of correction environment information is specified. Then, the determination unit 4d determines that the percentage r indicating the ratio of the number of corrected environment information in the set that is less than the value of the environment information to be processed to the total number of corrected environment information in the set has the common threshold R. Determine if it has exceeded. When the percentage r exceeds the common threshold value R, the value of the environment information to be processed satisfies the notification condition.

  When the value of the environmental information to be processed satisfies the notification condition (Yes in S207), the customer information transmission unit 4e displays the notification information including the environmental information to be processed and the company ID for identifying the customer company C. And transmitted to the customer information providing apparatus 2 (S208). The notification information transmitted from the customer information collecting device 4 is received as customer information by the customer information receiving unit 2a (S209), and the notification unit 2c executes the notification process similar to the step of S104 (S210). .

  In the modification, the customer company C does not set an upper limit value for the environmental information itself, but sets an upper limit value for the percentage r indicating the deviation of the environmental information from the market price. Therefore, it becomes easy for the customer company C to set an appropriate upper limit value. In addition, it is not necessary to individually set an upper limit value for each environment information.

  Further, in the modification, the environmental information collected by the customer information collecting unit 4c is not transmitted as it is to the statistical information collecting device 6, but the collected environmental information is corrected, and the corrected environmental information is used as the statistical information collecting device. 6 is transmitted. Therefore, the information inside customer company C is kept from being revealed to company A. In addition, the environmental information is corrected based on the random number. Therefore, even if the environmental information is corrected, the percentage r (calculation result) when the environmental information is not corrected is different from the percentage r that is less than or equal to a minute value Δ (Δ≈0). . Therefore, even if correction is performed, the evaluation accuracy of deviation from the market price of environmental information is maintained.

[Others]
In addition, embodiment of this invention is not restricted only to the said embodiment.

  For example, a desktop PC and a notebook PC may be distinguished. That is, the average years of use of all desktop PCs used by the customer company C and the average years of use of all notebook PCs used by the customer company C may be collected as separate environmental information.

  Further, for example, in a modification, the customer information collection device 2 may include a statistical information reception unit 6a, a storage unit 6b, a calculation unit 6c, and a relative value information transmission unit 6d. In this case, the statistical information collection device 6 is omitted from the customer information processing system 1.

  Further, for example, the usage form of the information system environment varies depending on the size and type of business of the customer company C. Therefore, the attribute of the customer company C may be taken into account when evaluating the deviation of the environmental information from the market price. That is, the following processing may be executed in S202, S203, S204, and S205 shown in FIG.

  Specifically, the statistical information transmitting unit 4g (attribute specifying means) does not transmit only the statistical information in S202 (see FIG. 8), but reads the attribute information indicating the attribute of the customer company C from the storage unit 4b, The read attribute information and statistical information are transmitted. Further, in step S203, the statistical information receiving unit 6a receives the attribute information and the statistical information, and stores the attribute information and the statistical information in association with each other in the storage unit 6b. The statistical information transmitted from the other customer information collection device 4 is also stored in the storage unit 6b.

  Then, the calculation unit 6c does not calculate the correction information for each environment information by using all the statistical information stored in the storage unit 6b in the step of S204, but as described below, The correction information is calculated. That is, the calculation unit 6c includes statistical information associated with attribute information indicating the same or similar attribute information as the attribute information received in step S203 among statistical information stored in the storage unit 6b (hereinafter referred to as attention statistics). (Referred to as information) is specified, and the correction information and the reference value P of each environmental information are calculated using the specified attention statistical information.

  Then, the relative value information transmitting unit 6d sends the relative value information including the attention statistical information and the correction information and the reference value P calculated for each environment information to the customer information collecting device 4 in step S205. Send. Thereafter, the processing described above is performed in steps after S206.

  DESCRIPTION OF SYMBOLS 1 Customer information processing system, 2 Customer information collection apparatus, 2a Customer information receiving part, 2b, 4b, 6b Storage part, 2c Notification part, 4 Customer information collection apparatus, 4a Threshold setting part, 4c Customer information collection part, 4d Determination part 4e customer information transmission unit, 4f correction unit, 4g statistical information transmission unit, 4h relative value information reception unit, 6 statistical information collection device, 6a statistical information reception unit, 6c calculation unit, 6d relative value information transmission unit, 8 slider.

Claims (8)

Including environmental information processing devices owned by users who have a specific relationship with other users,
The environmental information processing apparatus
Environmental information acquisition means for acquiring environmental information related to the state of the information system environment owned by the user;
Transmitting means for transmitting the environment information acquired by the environment information acquiring means to an information processing apparatus owned by the other user;
Including
The transmission means includes
Transmitting the environmental information when the environmental information acquired by the environmental information acquiring means satisfies a predetermined transmission condition;
Environmental information processing system characterized by The environmental information processing apparatus
Further comprising condition setting means for setting the transmission condition based on an operation performed by the user;
The environmental information processing system according to claim 1. The environmental information processing system includes:
Including a plurality of the environmental information processing devices owned by each of the plurality of users;
The environmental information processing apparatus
Correction means for correcting the environmental information acquired by the environmental information acquisition means;
Corrected environment information storage means for storing corrected environment information, which is corrected environment information, in an information storage device owned by the other user;
Based on the corrected environment information obtained by the other environment information processing device stored in the information storage device, it is determined whether the environment information acquired by the environment information acquisition unit satisfies the transmission condition. Determining means to perform,
The environmental information processing system according to claim 2. The correction means includes
A calculation result when a predetermined calculation is performed on the environment information obtained by each environmental information processing apparatus, and a calculation result when the calculation is performed on corrected environment information obtained by each environmental information processing apparatus. Performing correction so that the difference between the calculation result and the calculation result is equal to or less than a predetermined value;
The environmental information processing system according to claim 3. The correction means includes
Correct based on random numbers,
The environmental information processing system according to claim 4. The environmental information processing apparatus
An attribute specifying means for specifying an attribute of the user who owns the user;
The determination means includes
Correction obtained by the environmental information processing apparatus owned by the user who owns the other environmental information processing apparatus and who has an attribute having a predetermined relationship with the attribute specified by the attribute specifying means Acquiring environmental information from the information storage device, and determining whether the environmental information satisfies the transmission condition based on the acquired corrected environmental information;
The environmental information processing system according to any one of claims 3 to 5. Environmental information acquisition means for acquiring environmental information relating to the state of the information system environment owned by the user;
Transmitting means for transmitting the environment information acquired by the environment information acquiring means to an information processing apparatus owned by another user;
Including
The transmission means includes
Transmitting the environmental information when the environmental information acquired by the environmental information acquiring means satisfies a predetermined transmission condition;
An environmental information processing apparatus characterized by. The computer owned by the user
Environmental information acquisition means for acquiring environmental information relating to the state of the information system environment owned by the user;
Transmitting means for transmitting the environment information acquired by the environment information acquiring means to an information processing apparatus owned by another user;
Function as a computer
The transmission means includes
Transmitting the environmental information when the environmental information acquired by the environmental information acquiring means satisfies a predetermined transmission condition;
A program characterized by

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