JP2013025608A - Explanation support system, explanation support method and explanation support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an explanation support system, an explanation support method, and an explanation support program for effectively explaining a document by using a computer terminal.SOLUTION: A control unit 21 of a tablet terminal 20 performs setting processing of a synchronous area in a screen on which an explanation document file is displayed. When a synchronous instruction is input, screen synchronous processing is performed. In this case, a control unit 11 of a tablet terminal 10 that has received screen data through a radio communication unit 17 performs screen display processing. Also, when detecting an instruction on the screen, the control unit 21 of the tablet terminal 20 notifies the tablet terminal 10 of an instruction position. In this case, the tablet terminal 10 performs pointer display processing. Also, when detecting an instruction on the screen, the control unit 11 of the tablet terminal 10 notifies the tablet terminal 20 of an instruction position. In this case, the tablet terminal 20 performs pointer display processing.

Description

  The present invention relates to an explanation support system, an explanation support method, and an explanation support program for supporting an explanation of materials performed using a computer terminal.

  When explaining products in sales activities, etc., product brochures are often used. In addition, a product description may be made using a notebook computer. However, in the case of a notebook personal computer, it is necessary for a sales person and a customer to share one display, and smooth explanation may be difficult.

  Therefore, a sales support apparatus for supporting sales activities has been studied (for example, see Patent Document 1). In the technique described in this document, two portable devices each having display means for displaying characters and images, input means having a touch panel structure, and sound output means are connected to each other. The same information or different information is displayed on each display means by using one portable device as a master. Further, by inputting various information from each input means, the salesperson and the customer facing each other can simultaneously view the display screen in an easy posture.

  Furthermore, a portable presentation support apparatus having display screens on both sides has been studied (see, for example, Patent Document 2). In the technique described in this document, the presenter operates the own screen while facing the viewer, displays it on the viewer's screen, and makes a presentation. This presentation support device includes a display control unit, a viewer-side main display device, an explainer-side sub-display device, and a storage device that stores presentation data including images and character data. The display control unit displays the presentation data acquired from the storage device on the main display device and the sub display device, and switches the presentation data of the main display device in conjunction with the switching of the presentation data of the sub display device. The presenter gives a presentation while looking at the screen of the sub display device, and the viewer views the presenter's presentation while looking at the screen of the main display device.

JP-A-6-110416 (first page, FIG. 1) Japanese Patent Laying-Open No. 2005-49475 (first page, FIG. 1)

As described in the patent literature, when explanation materials are displayed on the screen of a terminal installed at the customer's hand to explain the product, it is easy for the customer to grasp the contents.
On the other hand, there are cases where the presenter wants to explain while confirming not only the explanatory material but also other reference materials. In such cases, it is not necessary to disclose all materials to the customer. Also, in the explanatory material, the customer's understanding may be promoted by partially presenting only the points to the customer.

  The present invention has been made to solve the above problems, and provides an explanation support system, an explanation support method, and an explanation support program for efficiently explaining materials using a computer terminal. is there.

  In order to solve the above-mentioned problem, the invention according to claim 1 is configured to communicate with the first terminal provided with the first display, the first terminal, and the second terminal provided with the second display. An explanation support system comprising two terminals, a means for displaying an explanation material file on the first display, and a means for specifying a synchronous display area designated by a user on the first display And a means for displaying a synchronization screen including the content displayed in the synchronization display area on the second display.

  The invention described in claim 2 is the explanation support system according to claim 1, further comprising recorded data storage means for recording image data in association with the display time information, and the synchronization displayed on the second display. The gist of the invention is that the image data obtained by capturing the screen is associated with display time information and recorded in the recorded data storage means.

  According to a third aspect of the present invention, in the explanation support system according to the first or second aspect, in the first display, a means for specifying a first pointer position designated in the synchronous display area; In the second display, the gist is to output a first pointer display at a position corresponding to the first pointer position in the synchronization screen.

  According to a fourth aspect of the present invention, in the explanation support system according to any one of the first to third aspects, a means for specifying a second pointer position designated in the synchronization screen on the second display. In the first display, the second pointer display is output at a position corresponding to the second pointer position in the synchronous display area.

  According to a fifth aspect of the present invention, in the explanation support system according to any one of the first to fourth aspects, the first terminal is connected to a backyard terminal via a network, and has a recording time. Recording data storage means for recording voice data in association with information; means for recording voice data acquired in the first terminal in the recording data storage means in association with recording time information; When a support request input to the backyard is performed at one terminal, voice data within a predetermined time range is extracted from the recording data storage means at a time when the support request input is performed, and the voice data Means for transmitting to the backyard terminal, and the first terminal receiving the support information from the backyard terminal displays the support information on the first display. And it is required to output.

  The invention according to claim 6 is the explanation support system according to claim 5, wherein the first terminal that has received support information from the backyard terminal is an area outside the synchronous display area in the first display. The gist is to display the support information.

  The invention according to claim 7 is composed of a first terminal having a first display and a second terminal having a second display while communicating with the first terminal. A method for providing explanation support using a support system, wherein the first terminal displays an explanation material file on the first display, and is designated by a user on the first display. The gist is to execute a step of specifying a synchronous display region and a step of displaying a synchronous screen including contents displayed in the synchronous display region on the second display.

  The invention according to claim 8 is an explanation composed of a first terminal provided with a first display, and a second terminal provided with a second display while communicating with the first terminal. A program for supporting explanation using a support system, wherein the first terminal displays an explanation material file on the first display, and the synchronization specified by the user on the first display The gist of the present invention is to cause a means for specifying a display area and a means for displaying a synchronization screen including the contents displayed in the synchronization display area on the second display.

(Function)
According to the invention of claim 1, 7 or 8, the explanatory material file is displayed on the first display. Next, the synchronous display area designated by the user is specified on the first display. Then, a synchronization screen including the contents displayed in the synchronization display area is displayed on the second display. Thereby, only the necessary part of the explanatory material displayed on the 1st terminal which is a main | base station can be displayed on the 2nd terminal which is a subunit | mobile_unit, and description can be performed.

  According to the second aspect of the present invention, the image data obtained by capturing the synchronous screen displayed on the second display is recorded in the recorded data storage means in association with the display time information. Thereby, the content browsed by the user can be confirmed later using the second terminal. Therefore, for example, in the case of a product explanation, it is possible to grasp the explanation situation for the customer based on the information recorded in the recording data storage means.

  According to the invention described in claim 3, the first pointer position specified in the synchronous display area is specified on the first display. Then, on the second display, the first pointer display is output at a position corresponding to the first pointer position in the synchronization screen. Thereby, the part which the user (for example, sales representative) of the 1st terminal pointed out can be specified in a 2nd terminal.

  According to the fourth aspect of the present invention, the second pointer position specified in the synchronization screen is specified on the second display. Then, on the first display, the second pointer display is output at a position corresponding to the second pointer position in the synchronous display area. Thereby, the part which the user of the 2nd terminal pointed out can be specified in the 1st terminal.

  According to the fifth aspect of the present invention, the audio data acquired in the first terminal is recorded in the recording data storage means in association with the recording time information. In the first terminal, when a support request is input to the backyard, voice data within a predetermined time range is extracted from the recording data storage means at the time when the support request is input, and the voice data is backed. Send to yard terminal. Then, the first terminal that has received the support information from the backyard terminal outputs the support information to the first display. Thereby, a support request can be efficiently made to a support person in charge in the backyard (for example, an administrator). The person in charge of support can grasp the explanation status based on the voice data and provide support. The user of the first terminal can receive support based on support information such as a message or a file acquired from the support staff.

  According to the sixth aspect of the present invention, the first terminal that has received the support information from the backyard terminal displays the support information in an area outside the synchronous display area on the first display. Thereby, the user of the first terminal can receive support without the support content being known by the user of the second terminal.

  According to the present invention, it is possible to provide an explanation support system, an explanation support method, and an explanation support program for efficiently explaining materials using a computer terminal.

Explanatory drawing of the description assistance system of embodiment of this invention. Explanatory drawing of the functional block of the tablet terminal used in this embodiment. Explanatory drawing of the display screen in the tablet terminal of this embodiment. Explanatory drawing of the process sequence of this embodiment. Explanatory drawing of the process sequence of this embodiment. Explanatory drawing of the process sequence of this embodiment. Explanatory drawing of the process sequence of this embodiment.

  Hereinafter, an embodiment of an explanation support system embodying the present invention will be described with reference to FIGS. In the present embodiment, a case will be described in which a salesperson performs product explanation using explanatory materials in face-to-face sales with a customer. In the present embodiment, as illustrated in FIG. 1, a tablet terminal 10 (second terminal) and a tablet terminal 20 (first terminal) installed in a wireless communicable range are used. Furthermore, the tablet terminal 20 is connected to the backyard terminal 30 via a network.

  The tablet terminal 10 is a computer terminal (child device) used by a customer who receives a product description. On the other hand, the tablet terminal 20 is a computer terminal (master) used by a salesperson who explains a product. The tablet terminal 10 and the tablet terminal 20 communicate with each other as described later. As a communication method, for example, near field communication is performed by using Bluetooth (registered trademark) or the like. Then, the explanatory material displayed on the tablet terminal 20 that is the parent device is also displayed on the tablet terminal 10 that is the child device to explain the product. Note that the communication method is not limited to wireless communication, and wired communication can also be used.

  As illustrated in FIG. 1, the tablet terminal 10 includes a control unit 11, a data storage unit 12, a touch panel display 15, a microphone 16, and a wireless communication unit 17. On the other hand, the tablet terminal 20 includes a control unit 21, a data storage unit 22, a touch panel display 25, a microphone 26, and a wireless communication unit 27.

  The touch panel display (15, 25) functions as an input / output means, outputs information on the display, and when a touch on the display surface is detected, specifies a touch position (coordinate) and performs various operation processes (pointing process, Key input processing).

  As shown in FIG. 3, a synchronization area 151 is set on the touch panel display 15, and a synchronization area 251 is set on the touch panel display 25. The content displayed in the synchronization area 251 of the touch panel display 25 is enlarged and displayed in the synchronization area 151 (synchronization screen) of the touch panel display 15. In the present embodiment, an explanation material file is displayed in the synchronization area (151, 251). When the frame in the synchronization area 251 is slid while being touched, control is performed to move the frame horizontally. As a result, the entire synchronization area 251 can be moved, enlarged or reduced.

  Further, a position a1 (first pointer position) touched in the synchronization area 251 of the touch panel display 25 of the tablet terminal 20 is displayed on the touch panel display 15 of the tablet terminal 10 as will be described later. ) Is displayed. In addition, a position b2 (second pointer position) touched on the touch panel display 15 of the tablet terminal 10 is displayed as a slave unit pointer a2 (second pointer display) on the touch panel display 25 of the tablet terminal 20 as described later. The

  Further, on the touch panel display 25, a synchronization start button 252, a synchronization stop button 253, an explanation obligation list display area 254, a backyard support request button 255, a backyard message area 256, etc. are displayed in a screen area other than the synchronization area 251. The

  The synchronization start button 252 is an icon for instructing the start of synchronization processing for displaying the display contents of the synchronization area 251 in the synchronization area 151. On the other hand, the synchronization stop button 253 is an icon for instructing to stop the synchronization process.

  The explanation obligation list display area 254 displays an explanation obligation list in which items to be explained are listed in the product explanation using the explanation material file. In the explanation obligation list display area 254, items that have already been explained are displayed as disappeared.

  The backyard support request button 255 is an icon for requesting support from an administrator who uses the backyard terminal 30. When a message from the administrator is received from the backyard terminal 30, it is displayed in the backyard message area 256 of the touch panel display 25.

The microphones (16, 26) function as sound collecting means. Here, the microphone 16 mainly collects customer's voice and the microphone 26 mainly collects salesperson's voice.
The wireless communication units (17, 27) perform wireless communication with other communication terminals existing within a communicable distance range by the above-described communication method. The wireless communication units (17, 27) hold data relating to terminal identifiers for communicating with other communication terminals by pairing.

  The control unit 11 of the tablet terminal 10 that is a slave unit includes control means (CPU, RAM, ROM, etc.), and each of the processes (screen operation stage, display control stage, recording stage, pointer transfer stage, recording stage, etc.) to be described later. Process). By executing the explanation support program (for the slave unit) for that purpose, the control unit 11, as shown in FIG. 2, displays the screen operation means 110, the display control means 111, the recording means 113, the pointer transfer means 114, and the recording means 115. Function as.

The screen operation means 110 executes processing for acquiring input information by a touch operation on the touch panel display 15.
The display control unit 111 executes processing for controlling display on the touch panel display 15. In the present embodiment, the screen data of the synchronization area 251 is acquired from the tablet terminal 20 and displayed on the synchronization area 151 of the touch panel display 15 of the tablet terminal 10. The display control unit 111 displays the synchronization area 151 as large as possible on the touch panel display 15. Specifically, a synchronization area 151 having a shape similar to that of the synchronization area 251 is generated, and the width or height of the synchronization area 151 is displayed so as to match the width or height of the touch panel display 15.

  The recording unit 113 generates captured image data obtained by periodically capturing a screen displayed on the touch panel display 15. Then, a process of recording in the data storage unit 12 as a recording file is executed in association with the display time information. The recording unit 113 records a recording file during a period in which screen synchronization processing is performed between the tablet terminal 10 and the tablet terminal 20.

  The pointer transfer means 114 executes a process of specifying the position b2 touched on the touch panel display 15 and transmitting the position information to the tablet terminal 20 of the parent device. Here, coordinate information for specifying a relative position in the synchronization area 151 is transferred. For example, coordinate information expressed by a ratio to the horizontal width and height of the synchronization area 151 is used.

  The recording unit 115 generates a recording file using the sound collected by the microphone 16 and executes a process of recording in the data storage unit 12 in association with the recording time information. The recording unit 115 records the recording file during the period from the instruction start instruction acquired from the tablet terminal 20 to the instruction end instruction.

  In the data storage unit 12, a recording file and a recording file are recorded. In the present embodiment, a recording file generated by the recording unit 115 and a recording file generated by the recording unit 113 are recorded. The recording file area functions as recording data storage means. In the recording file area and the recording file area, audio data and recording data associated with time-related information (recording time and display time information) are recorded.

  The control unit 21 of the tablet terminal 20 that is a parent device includes control means (CPU, RAM, ROM, etc.), and will be described later (screen operation stage, display control stage, synchronization area setting stage, screen transfer stage, pointer transfer stage. Etc.). By executing the explanation support program (for the master unit) for that purpose, the control unit 21, as shown in FIG. 2, causes the screen operation means 210, display control means 211, synchronization area setting means 212, screen transfer means 213, pointer It functions as the transfer means 214. Further, the control unit 21 performs processing described later (recording stage, keyword extraction stage, NG word confirmation stage, explanation obligation confirmation stage, backyard contact stage, etc.). As shown in FIG. 2, the control unit 21 functions as a recording unit 215, a keyword extraction unit 216, an NG word confirmation unit 217, an explanation obligation confirmation unit 218, and a backyard communication unit 219.

The screen operation unit 210 executes processing for controlling a screen operation by a touch operation on the touch panel display 25.
The display control unit 211 executes processing for controlling display on the touch panel display 25.

  The synchronization area setting unit 212 executes processing for specifying a synchronization display area (synchronization area 251) designated on the touch panel display 25. The synchronization area setting unit 212 stores data relating to the coordinates of the synchronization area 251 designated on the touch panel display 25. An image displayed in the synchronization area 251 is displayed on the touch panel display 15 of the tablet terminal 10 of the slave unit.

The screen transfer unit 213 executes processing for transferring the content (image data) displayed in the synchronization area 251 to the tablet terminal 10.
The pointer transfer unit 214 executes a process of transferring the position information of the position a1 touched on the touch panel display 25 to the tablet terminal 10. Here, coordinate information specifying the relative position in the synchronization area 251 is transferred. For example, coordinate information expressed by a ratio to the width and height of the synchronization area 251 is used.

The recording unit 215 generates a recording file using the sound collected by the microphone 26 and executes a process of recording in the data storage unit 22.
The keyword extraction unit 216 executes a process of recording the voice recognition result converted into the text into the data storage unit 22 by the voice recognition process of the voice collected by the microphone 26. Then, the keyword extraction unit 216 executes a process (keyword spotting process) for matching the voice recognition result with the keywords recorded in the explanation obligation list and the NG word list of the data storage unit 22.

  The NG word confirming means 217 executes a process of specifying an NG word included in the utterance using the keyword spotted text. Further, the NG word confirmation unit 217 holds data related to the NG word notification determination reference time for determining whether or not the backyard terminal 30 needs to be notified in accordance with the response status to the NG word. Furthermore, the NG word confirmation unit 217 holds data relating to the recording period (predetermined time) of the recording data to be transmitted to the backyard terminal 30.

The explanation obligation confirmation means 218 executes processing for confirming the explanation status of the contents to be explained using the text spotted by the keyword. Furthermore, the accountability confirmation means 218 holds data related to the accountability notification determination reference time for determining whether the backyard terminal 30 needs to be notified in accordance with the extinction status of the accountability item. Further, the accountability confirmation means 218 holds data relating to the recording period (predetermined time) of the recording data to be transmitted to the backyard terminal 30.
The backyard contact means 219 executes processing for notifying the backyard terminal 30 of the explanation status (consumption status of the explanation duty item and response status of the NG word).

  The data storage unit 22 stores an explanation material file, an explanation obligation list, an NG word list, confirmation target data, a recording file, and a voice recognition result file. In the present embodiment, the explanation obligation list and the NG word list function as a check list in which keywords are recorded.

  A document file used in the product description is recorded in the explanation material file area. In this embodiment, a slide format file is used. In the explanation material file, a merchandise code and a merchandise name for specifying a merchandise to be explained are associated and recorded.

  The accountability list associated with the product code is recorded in the accountability list area. In the explanation obligation list, keywords of items that need to be explained at the time of explanation of the commodity of this commodity code are recorded. When there are a plurality of items to be explained, keywords corresponding to all items are recorded.

In the NG word list area, keywords (NG words) included in expressions that should be noted, such as words that should not be used during product descriptions, are recorded.
In the confirmation target data area, the explanation obligation list of the target product of the product description and the detected NG word are temporarily stored. In this explanation obligation list, data relating to the time when the explanation material file is opened (explanation start time) is recorded in association with each other. Furthermore, each item in the explanation obligation list is associated with data related to the time (confirmation time) when the keyword is detected in the voice recognition. In addition, data relating to the detection time at which the NG word is detected is associated with the NG word and recorded. Further, when a corresponding input is made, data relating to the corresponding time is recorded in association with the NG word.

  The recording file area functions as recording data storage means. The recording file generated by the recording unit 215 is recorded in the recording file area. Audio data is recorded in the recording file in association with information (recording time information) related to the time when the audio is collected.

  The voice recognition result file area functions as a recognition result storage unit. In the voice recognition result file area, a recognition result file obtained by converting voice into text by voice recognition processing is recorded. Information related to the time (sound collection time) when the sound that generated the text is collected is associated with the voice recognition result file, and the voice data is recorded.

  The backyard terminal 30 is a computer terminal used by an administrator who supports a sales representative. The backyard terminal 30 includes output means such as a display, and input means including a microphone, a pointing device, and a keyboard. Further, the backyard terminal 30 includes voice recognition means for converting the voice collected by the microphone into text.

  Next, the operation of this explanation support system will be described with reference to FIGS. Here, the screen cooperation process, the keyword handling process, the NG word handling process, and the backyard support process will be described in this order.

(Screen linkage processing)
First, the screen cooperation process will be described with reference to FIG. This process is performed when a product explanation is given in the face of a customer. In this case, the tablet terminal 10 and the tablet terminal 20 are paired via the wireless communication unit (17, 27).

  And the control part 21 of the tablet terminal 20 performs an explanation start process (step S1-1). Specifically, when a sales representative gives an explanation of a product to a customer, the explanation support program is activated on the tablet terminal 20 and an instruction to start explanation is input. Then, the sales representative selects the icon of the explanation material file used for the product explanation from the explanation material files stored in the data storage unit 22 of the tablet terminal 20. In this case, the screen operation means 210 of the control unit 21 performs an expansion process of the explanatory material file corresponding to the icon. Then, the display control unit 211 displays an explanation material file on the touch panel display 25.

  The control unit 21 of the tablet terminal 20 that has detected the input of the explanation start instruction executes a recording process (step S1-2). Specifically, the recording unit 215 of the control unit 21 starts collecting sound at the microphone 26. Then, the recording unit 215 generates a recording file of the collected voice in association with the recording time and records it in the data storage unit 22. Furthermore, the recording unit 215 transmits a recording start instruction to the tablet terminal 10 via the wireless communication unit 27.

  The control unit 11 of the tablet terminal 10 that has received the recording start instruction via the wireless communication unit 17 executes a recording process (step S1-3). Specifically, the recording unit 115 of the control unit 11 starts collecting sound in the microphone 16. Then, the recording unit 115 generates a recording file of the collected voice in association with the recording time, and records it in the data storage unit 12.

  When the sales representative ends the product description for the customer, the tablet terminal 20 inputs the end of the description. In this case, the recording unit 215 ends the recording process (step S1-2), and transmits a recording end instruction to the tablet terminal 10 via the wireless communication unit 27. Then, the recording unit 115 also ends the recording process (step S1-3).

  Next, the control unit 21 of the tablet terminal 20 executes a synchronization area setting process (step S1-4). Specifically, the synchronization area setting unit 212 of the control unit 21 outputs a message prompting the setting of the synchronization area to the touch panel display 25. In this case, the sales representative inputs coordinates for specifying the synchronization area on the touch panel display 25. In the present embodiment, on the touch panel display 25, by touching the position that is the start point and the end point of the synchronization area, a rectangular area having both points on the diagonal line is set as the synchronization area 251. For example, when the entire explanation document file displayed on the touch panel display 25 is used in the product description, the area where the explanation document file is displayed is set as the synchronization area 251. Further, in the product description, when the description is made using a part of the display of the explanatory material file, the part used for the description is set as the synchronization area 251. When the set synchronization area 251 is reduced, enlarged or slid, the user touches the frame of the synchronization area 251 and slides it.

  Next, the control part 21 of the tablet terminal 20 performs a synchronization start process (step S1-5). Specifically, the synchronization area setting unit 212 of the control unit 21 displays a synchronization start button 252 and a synchronization stop button 253 in an area other than the synchronization area 251 on the touch panel display 25. Here, when the screen operation unit 210 detects selection of the synchronization start button 252, the screen transfer unit 213 is instructed to start synchronization processing.

  And the control part 21 of the tablet terminal 20 performs a screen synchronization process (step S1-6). Specifically, the screen transfer unit 213 of the control unit 21 transfers the content (screen data) displayed in the synchronization area 251 to the tablet terminal 10 via the wireless communication unit 27. This screen synchronization process is continued until the synchronization stop button 253 is selected.

  The control unit 11 of the tablet terminal 10 that has received the screen data via the wireless communication unit 17 executes screen display processing (step S1-7). Specifically, the display control unit 111 of the control unit 11 sets the synchronization area 151 on the touch panel display 15 according to the size of the screen data. In the present embodiment, as described above, the synchronization area 151 is set to match the horizontal width or height of the touch panel display 15. Then, the display control unit 111 displays the screen data acquired from the tablet terminal 20 in the synchronization area 151 on the touch panel display 15.

  Furthermore, the control part 11 of the tablet terminal 10 performs a screen recording process (step S1-8). Specifically, the recording unit 113 of the control unit 11 generates a recording file that periodically captures the content displayed on the touch panel display 15 and records it in the data storage unit 12 in association with the display time.

  When the product description is interrupted or terminated, the control unit 21 of the tablet terminal 20 executes a synchronization stop process (step S1-9). Specifically, when the screen operation unit 210 of the control unit 21 detects selection of the synchronization stop button 253, it instructs the screen transfer unit 213 to stop screen transfer. When synchronizing again, by selecting the synchronization start button 252, the processing from step S 1-5 is repeated. Further, the screen transfer unit 213 transmits a recording stop instruction to the tablet terminal 10.

  The control unit 11 of the tablet terminal 10 that has received the recording stop instruction executes a recording stop process (step S1-10). Specifically, the recording unit 113 of the control unit 11 stops recording the recording file.

  Further, during the screen synchronization process (step S1-6), the salesperson points to a predetermined location of the explanation material file as necessary and explains. In this case, the control unit 21 of the tablet terminal 20 executes an instruction detection process on the screen (step S1-11). Specifically, the screen operation unit 210 of the control unit 21 detects a touch on the synchronization area 251. In this case, the screen operation means 210 displays a pointer at this position a1. Then, the screen operation unit 210 notifies the pointer transfer unit 214 of the touch position (coordinates) on the synchronization area 251.

  In this case, the control unit 21 of the tablet terminal 20 executes a notification process of the designated position (step S1-12). Specifically, the pointer transfer unit 214 of the control unit 21 specifies relative coordinates on the synchronization area 251 for the touch position. The pointer transfer unit 214 transmits a pointer display instruction to the tablet terminal 10 via the wireless communication unit 27. This pointer display instruction includes the specified position information (relative coordinates).

  The control unit 11 of the tablet terminal 10 that has received the pointer display instruction via the wireless communication unit 17 executes pointer display processing (step S1-13). Specifically, the display control means 111 of the control unit 11 displays the parent device pointer b1 at the coordinates corresponding to the position information acquired from the tablet terminal 20 in the synchronization area 151 (positions facing the synchronization area 251). . The parent device pointer b1 displayed in this way is also recorded in the recording file in the screen recording process (step S1-8).

  Further, the customer may point to a predetermined part of the explanation material file as necessary. In this case, the control unit 11 of the tablet terminal 10 executes an instruction detection process on the screen (step S1-14). Specifically, the screen operation unit 110 of the control unit 11 detects a touch on the synchronization area 151. In this case, the screen operation means 110 displays a pointer at this position b2. Then, the screen operation unit 110 notifies the pointer transfer unit 114 of the touch position (coordinates) on the synchronization area 151. The pointer displayed at the position b2 is also recorded in the recording file in the screen recording process (step S1-8).

  In this case, the control unit 11 of the tablet terminal 10 executes a notification process of the designated position (step S1-15). Specifically, the pointer transfer unit 114 of the control unit 11 specifies relative coordinates on the synchronization area 151 for the touch position. The pointer transfer unit 114 transmits a pointer display instruction to the tablet terminal 20 via the wireless communication unit 17. This pointer display instruction includes the specified position information (relative coordinates).

  The control unit 21 of the tablet terminal 20 that has received the pointer display instruction via the wireless communication unit 27 executes a pointer display process (step S1-16). Specifically, the display control unit 211 of the control unit 21 outputs the child device pointer a2 to the coordinates corresponding to the position information acquired from the tablet terminal 10 in the synchronization area 251 (the position opposite to the synchronization area 151). To do.

(Keyword handling process)
Next, the keyword correspondence processing will be described with reference to FIG. This keyword handling process is executed when the sales representative is explaining the product using the tablet terminal 20.

  Here, the control unit 21 of the tablet terminal 20 executes a description obligation list specifying process (step S2-1). Specifically, the explanation obligation confirmation unit 218 of the control unit 21 specifies the product code of the explanation material file displayed on the touch panel display 25. Next, the explanation obligation confirmation unit 218 extracts the explanation obligation list associated with the product code from the data storage unit 22 and records it in the confirmation target data area. Then, the explanation obligation confirmation unit 218 records the explanation start time in association with the explanation obligation list recorded in the confirmation target data area.

  Next, the control part 21 of the tablet terminal 20 performs a description obligation list display process (step S2-2). Specifically, the explanation obligation confirmation means 218 of the control unit 21 outputs the explanation obligation list to the explanation obligation list display area 254 on the touch panel display 25 as shown in FIG. At this stage, all items in the accountability list are displayed in an unapplied state.

  Next, the control part 21 of the tablet terminal 20 performs an audio | voice acquisition process (step S2-3). Specifically, the keyword extraction unit 216 of the control unit 21 acquires the sound collected by the microphone 26.

  Next, the control part 21 of the tablet terminal 20 performs a keyword extraction process (step S2-4). Specifically, the keyword extraction means 216 of the control unit 21 performs a speech recognition process on the acquired speech and converts it into text. Then, the keyword extracting unit 216 records this text as a voice recognition result in the voice recognition result file of the data storage unit 22 in association with the sound collection time. Next, the keyword extraction unit 216 identifies words included in the text by morphological analysis in the speech-recognized text. Then, the keyword extracting means 216 compares the explanation obligation list of the explanation target product (the explanation obligation list recorded in the confirmation target data area) and the keyword recorded in the NG word list with the voice recognized word.

  Next, the control part 21 of the tablet terminal 20 performs the determination process about whether it is an explanation duty item (step S2-5). Specifically, the keyword extraction means 216 of the control unit 21 determines that the keyword is recognized as a description obligation item when the keyword recognized as a voice is recorded as a keyword in the explanation obligation list.

  If it is determined that the item is an explanation obligation item (in the case of “YES” in step S2-5), the control unit 21 of the tablet terminal 20 executes the explanation obligation list clearing process (step S2-6). Specifically, the explanation obligation confirmation unit 218 of the control unit 21 records the confirmation time when the keyword is detected in the explanation obligation list recorded in the confirmation target data area of the data storage unit 22. Further, the explanation obligation confirmation unit 218 performs an extinction display of an item corresponding to the identified keyword in the explanation obligation list displayed in the explanation obligation list display area 254 of the touch panel display 25. Then, the process returns to step S2-3.

  On the other hand, when it is determined that the item is not an explanation obligation item (in the case of “NO” in step S2-5), the control unit 21 of the tablet terminal 20 executes a determination process as to whether or not it is an NG word (step S2-7). Specifically, the keyword extraction unit 216 of the control unit 21 determines that the keyword is recognized as a NG word when the keyword recognized as a voice is recorded as a keyword in the NG word list.

Here, when it determines with it not being an NG word (in the case of "NO" in step S2-7), the control part 21 of the tablet terminal 20 repeats the process after step S2-3.
On the other hand, if it is determined as an NG word (“YES” in step S2-7), the control unit 21 of the tablet terminal 20 executes an NG word handling process (step S2-8). Here, for the detected NG word, the NG word corresponding process shown in FIG. 6 is executed, and the processes after step S2-3 are repeated.

And the control part 21 of the tablet terminal 20 performs the condition confirmation process of a description duty item regularly.
Here, the control part 21 of the tablet terminal 20 performs the acquisition process of the extinction status of a description obligation list (step S2-9). Specifically, the explanation obligation confirmation unit 218 of the control unit 21 acquires the recording status of the confirmation time in the explanation obligation list recorded in the confirmation target data area.

  Next, the control part 21 of the tablet terminal 20 performs the determination process about whether the unapplied item remains (step S2-10). Specifically, the explanation obligation confirmation unit 218 of the control unit 21 determines that there is an unapplied item when there is an item for which the confirmation time is not recorded.

When there is no unapplied item remaining (in the case of “NO” in step S2-10), the control unit 21 of the tablet terminal 20 ends the explanation confirmation item status confirmation process.
On the other hand, when an unapplied item remains (in the case of “YES” in step S2-10), the control unit 21 of the tablet terminal 20 executes a determination process as to whether or not the time is exceeded (step S2-11). ). Specifically, the explanation duty confirmation unit 218 of the control unit 21 acquires the current time from the system timer, and calculates the elapsed time from the explanation start time to the current time. Then, the elapsed time is compared with the explanation duty notification determination reference time to determine whether or not the reference time is exceeded.

If the description obligation notification determination reference time has not been exceeded (in the case of “NO” in step S2-11), the process of acquiring the explanation obligation list consumption state is continued.
On the other hand, when it is determined that the explanation obligation notification determination reference time has been exceeded (in the case of “YES” in step S2-11), the control unit 21 of the tablet terminal 20 executes an alerting process (step S2-12). ). Specifically, the explanation duty confirmation unit 218 of the control unit 21 outputs a message indicating that there is an explanation duty item that is not explained in the explanation duty list to the touch panel display 25. Further, the explanation obligation confirmation unit 218 instructs the backyard contact unit 219 to contact the backyard terminal 30. In this case, the backyard contact means 219 transmits an explanation status notification to the backyard terminal 30. This explanation status notification includes data relating to unapplied items. The administrator confirms the explanation status at the backyard terminal 30. Then, the administrator uses the backyard terminal 30 to transmit a message to the tablet terminal 20 as necessary.

(NG word processing)
Next, the NG word handling process will be described with reference to FIG. This NG word handling process is executed when an NG word is detected.

  Here, the control unit 21 of the tablet terminal 20 executes a warning output process (step S3-1). Specifically, the NG word confirmation unit 217 of the control unit 21 records the detected NG word and the detection time in the confirmation target data area of the data storage unit 22. Next, the NG word confirmation unit 217 outputs a warning screen to the touch panel display 25. This warning screen includes an NG word detected by voice recognition. Furthermore, the NG word correspondence button is included in this alerting screen. This NG word corresponding button is selected when the NG word is corrected to an accurate explanation or when an NG word is erroneously detected.

  Next, the control part 21 of the tablet terminal 20 performs the determination process about whether it is correspondence (step S3-2). Specifically, the NG word confirmation unit 217 of the control unit 21 confirms whether or not there remains an NG word in which the corresponding time is not recorded in the NG word recorded in the confirmation target data area.

  When the corresponding time is not recorded and there is an NG word that has not been input and has been input (in the case of “NO” in step S3-2), the control unit 21 of the tablet terminal 20 determines whether or not the time is exceeded. A determination process is executed (step S3-3). Specifically, the NG word confirmation unit 217 of the control unit 21 acquires the current time from the system timer, and calculates the elapsed time from the detection time of the NG word to the current time. Then, the elapsed time is compared with the NG word notification determination reference time to determine whether or not the reference time is exceeded.

If it is determined that the NG word notification determination reference time has not been exceeded (“NO” in step S3-3), the process of step S3-2 is continued.
On the other hand, when the NG word corresponding button is selected on the alert screen and it is determined that the correspondence has been completed (in the case of “YES” in step S3-2), the control unit 21 of the tablet terminal 20 executes the alert deletion process. (Step S3-4). Specifically, the NG word confirmation unit 217 of the control unit 21 records the corresponding time in association with the NG word recorded in the confirmation target data area of the data storage unit 22.

  After executing the alert deletion process or when the NG word notification determination reference time is exceeded (in the case of “YES” in step S3-3), the control unit 21 of the tablet terminal 20 performs the backyard notification process. Execute (Step S3-5). Specifically, the NG word confirmation unit 217 of the control unit 21 specifies the detection time of the NG word, and the speech recognition in the sound collection time range (sound collection time) for a predetermined time before and after the detection time in the recognition result file. Extract the results. Here, for the NG word in which the corresponding time is recorded, the speech recognition result from the predetermined time before the detection time to the corresponding time is extracted. Then, the NG word confirmation unit 217 instructs the backyard contact unit 219 to contact the backyard terminal 30. In this case, the backyard contact means 219 transmits an NG word notification to the backyard terminal 30. This NG word notification includes the correspondence status (detection time and correspondence time) for the NG word recorded in the confirmation target data area, and the voice recognition result extracted by the NG word confirmation means 217.

  Next, the backyard terminal 30 performs a confirmation process (step S3-6). Specifically, the backyard terminal 30 that has received the NG word notification outputs the NG word notification to the display. In this case, the administrator using the backyard terminal 30 confirms the NG word notification acquired from the tablet terminal 20. Furthermore, the administrator browses the voice recognition result acquired from the tablet terminal 20 and confirms the NG word detection status and the subsequent response.

  Next, the backyard terminal 30 executes message transmission processing as necessary (step S3-7). Specifically, the administrator checks the detection status and response status of the NG word, and inputs a message if it is determined that support is necessary. In this case, the backyard terminal 30 transmits an administrator message to the tablet terminal 20.

  Next, the control part 21 of the tablet terminal 20 performs a message display process (step S3-8). Specifically, the display control unit 211 of the control unit 21 outputs a message acquired from the backyard terminal 30 to a backyard message area 256 provided outside the synchronization area 251 of the touch panel display 25.

(Backyard support processing)
Next, the backyard support process will be described with reference to FIG. This backyard support process is executed when the backyard supports the sales staff.

  First, the control unit 21 of the tablet terminal 20 executes a backyard support request input process (step S4-1). Specifically, the backyard contact means 219 of the control unit 21 displays a backyard support request button 255 on the touch panel display 25. When the screen operation unit 210 detects selection of the backyard support request button 255, the backyard support unit 219 is notified of the detection of the backyard support request.

  Next, the control part 21 of the tablet terminal 20 performs the extraction process of description status information (step S4-2). Specifically, the backyard contact means 219 of the control unit 21 extracts the speech recognition result in the time range from the time going back a predetermined time to the current time from the speech recognition result file recorded in the data storage unit 22. .

  Next, the control part 21 of the tablet terminal 20 performs the transmission process of a backyard assistance request (step S4-3). Specifically, the backyard contact means 219 of the control unit 21 transmits a backyard support request to the backyard terminal 30. This backyard support request includes the speech recognition result extracted from the speech recognition result file in the data storage unit 22.

  Next, the backyard terminal 30 performs a confirmation process (step S4-4). Specifically, the backyard terminal 30 that has received the backyard support request outputs the backyard support request to the display. In this case, the administrator who uses the backyard terminal 30 browses the voice recognition result acquired from the tablet terminal 20 and confirms the explanation status.

  Next, the backyard terminal 30 executes a message creation process (step S4-5). Specifically, the backyard terminal 30 displays a message input screen and prompts text input. Further, the backyard terminal 30 may acquire the administrator's voice through a microphone and recognize the voice to create a text.

  Next, the backyard terminal 30 executes message transmission processing (step S4-6). Specifically, the backyard terminal 30 transmits a support message (support information) to the tablet terminal 20. This support message includes text created by voice recognition. Furthermore, a file used for product description may be transmitted together with a message.

  Next, the control part 21 of the tablet terminal 20 performs a message output process (step S4-7). Specifically, the display control unit 211 of the control unit 21 outputs a message acquired from the backyard terminal 30 to a backyard message area 256 provided outside the synchronization area 251 of the touch panel display 25. In addition, when a file used for product description is received from the backyard terminal 30, the icon of this file is displayed in an area other than the synchronization area 251. Then, the sales representative confirms this message and file and continues the product description.

As described above, according to the present embodiment, the following effects can be obtained.
(1) In the embodiment described above, the control unit 21 of the tablet terminal 20 executes a synchronization area setting process (step S1-4). And the control part 21 of the tablet terminal 20 performs a synchronization start process (step S1-5) and a screen synchronization process (step S1-6). The control unit 11 of the tablet terminal 10 that has received the screen data via the wireless communication unit 17 executes screen display processing (step S1-7). This screen synchronization process is continued until the synchronization stop process (step S1-9). Thereby, only the required part can be displayed on the touch panel display 25 of the tablet terminal 10 which is a subunit | mobile_unit in the content displayed on the touch panel display 25 of the tablet terminal 20 which is a main | base station.

  (2) In the above embodiment, the control unit 11 of the tablet terminal 10 executes screen recording processing (step S1-8). Thereby, since the recording file is recorded, it is possible to grasp the explanation state of the product made to the customer.

  (3) In the said embodiment, the control part 21 of the tablet terminal 20 performs the instruction | indication detection process (step S1-11) on a screen, and the notification process (step S1-12) of an instruction | indication position. The control unit 11 of the tablet terminal 10 that has received the pointer display instruction via the wireless communication unit 17 executes pointer display processing (step S1-13). Thereby, the customer can grasp | ascertain on the touch panel display 15 of the tablet terminal 10 the position which the sales staff pointed in the synchronous area 251. FIG.

  (4) In the said embodiment, the control part 11 of the tablet terminal 10 performs the instruction | indication detection process (step S1-14) on a screen, and the notification process (step S1-15) of an instruction | indication position. The control unit 21 of the tablet terminal 20 that has received the pointer display instruction via the wireless communication unit 27 executes a pointer display process (step S1-16). Thereby, the sales representative can grasp the position indicated by the customer in the synchronization area 151 on the touch panel display 25 of the tablet terminal 20.

  (5) In the said embodiment, the control part 21 of the tablet terminal 20 performs a recording process (step S1-2). And the control part 11 of the tablet terminal 10 which received the recording start instruction | indication via the wireless communication part 17 performs a recording process (step S1-3). Thereby, a sales representative and a customer's remark can be recorded in the tablet terminal (10, 20) at hand. Then, by confirming this recording file, it is possible to grasp the explanation status of the product.

  (6) In the above embodiment, the control unit 21 of the tablet terminal 20 executes the explanation obligation list specifying process (step S2-1) and the explanation obligation list display process (step S2-2). And the control part 21 of the tablet terminal 20 performs an audio | voice acquisition process (step S2-3) and a keyword extraction process (step S2-4). When it is determined that the item is an explanation obligation item using a keyword (in the case of “YES” in step S2-5), the control unit 21 of the tablet terminal 20 executes an explanation obligation list clearing process (step S2-6). Thereby, the salesperson using the tablet terminal 20 can grasp the contents to be explained in the product description. Then, the product description can be performed in consideration of the explanation obligation items.

  (7) In the above-described embodiment, the control unit 21 of the tablet terminal 20 executes the acquisition process of the extinction status of the explanation obligation list (step S2-9). If it is determined that the unapplied item remains and the time exceeds the explanation obligation notification determination reference time (in the case of “YES” in steps S2-10 and S2-11), the tablet terminal 20 The control unit 21 executes an alerting process (step S2-12). Thereby, when the explanation about the item for which explanation is required is delayed, the sales representative can be alerted.

  (8) In the above embodiment, in the NG word handling process, the control unit 21 of the tablet terminal 20 executes a warning output process (step S3-1). Thereby, when the NG word is included, the sales representative can be alerted.

  Furthermore, the control part 21 of the tablet terminal 20 performs the determination process about whether it has corresponded (step S3-2). When the NG word corresponding button is selected on the alert screen and it is determined that the correspondence has been completed (“YES” in step S3-2), the control unit 21 of the tablet terminal 20 deletes the alert (step S3-4). ), Backyard notification processing (step S3-5) is executed. As a result, the backyard terminal 30 can confirm the response status to the NG word.

  (9) In the above embodiment, in the backyard support process, the control unit 21 of the tablet terminal 20 performs the backyard support request input process (step S4-1), the explanation status information extraction process (step S4-2), The backyard support request transmission process (step S4-3) is executed. Thereby, when a sales representative desires support, a support request can be made to the backyard terminal 30. In the backyard terminal 30, by confirming the voice recognition result, it is possible to grasp the explanation situation and provide support.

  (10) In the above embodiment, the backyard terminal 30 executes the message creation process (step S4-5) and the message transmission process (step S4-6), and the tablet terminal 20 performs the message output process (step S4-7). Run. Thereby, support information can be provided efficiently using the backyard terminal 30. Further, since the message from the backyard terminal 30 is displayed in an area other than the synchronization area 251, the message can be confirmed without being known to the customer.

In addition, you may change the said embodiment into the following aspects.
In the above embodiment, the present invention is applied in the product description, but the application range is not limited to the product description, and can be applied to the description using two displays. Further, the first and second terminals are not limited to tablet terminals, and for example, a notebook personal computer can be used.

  In the above embodiment, an NG word list is recorded in the data storage unit 22. Here, the NG word list may be changed for each explanation material file. In this case, an NG word list is recorded in the data storage unit 22 in association with the product code. Then, the control unit 21 specifies the NG word list using the product code of the explanation material file displayed on the touch panel display 25. The NG word list is recorded in the confirmation target data area, and the control unit 21 executes a determination process as to whether or not it is an NG word (step S2-7). Thereby, the NG word according to the description content can be detected.

  In the above embodiment, the control unit 21 of the tablet terminal 20 executes screen synchronization processing (step S1-6). Specifically, the screen transfer unit 213 of the control unit 21 transfers the content (screen data) displayed in the synchronization area 251 to the tablet terminal 10 via the wireless communication unit 27. Instead, an explanation material file is also stored in the data storage unit 12 of the tablet terminal 10 and a screen synchronized with the synchronization area 251 of the tablet terminal 20 is output using the explanation material file. Good. In this case, the control unit 21 receives the synchronization data including the file identifier of the explanatory material file displayed in the synchronization area 251, the display page, and the data related to the coordinates where the synchronization area 251 is set on this page. Send to. The control unit 11 of the tablet terminal 10 that has received the synchronization data stores the content specified by the display page and coordinates in the synchronization document 151 on the touch panel display 15 in the explanation file of the file identifier recorded in the data storage unit 12. indicate.

  In the NG word handling process of the above embodiment, when it is determined that the item is not an explanation obligation item (in the case of “NO” in step S2-5), the control unit 21 of the tablet terminal 20 performs a determination process as to whether it is an NG word. Execute (Step S2-7). Here, it is also possible to determine a NG word by combining a plurality of keywords. Specifically, in the NG word list, a plurality of keywords are combined and recorded as NG words. For example, the keyword “absolutely” is combined with the keywords “profit” and “revenue”. When the control unit 21 detects one word included in the combination of keywords recorded in the NG word list, the control unit 21 determines whether another word included in the combination can be detected in a utterance within a predetermined time. Then, when a combination of keywords recorded in the NG word list is detected in a statement within a predetermined time, an NG word handling process is executed (step S2-8). Thereby, it is possible to detect an utterance including an expression that should not be used by a combination of keywords.

  Further, in the determination process as to whether or not the word is an NG word, the context of keywords may be taken into consideration. In this case, the context is recorded in the NG word list together with the combination of keywords. When keywords are detected in the order of the context recorded in the NG word list, NG word handling processing is executed (step S2-8). Thereby, it is possible to detect an utterance including an expression that should not be used, based on the context of the keyword.

  Furthermore, in the determination process as to whether or not the word is an NG word, the sentence structure in the content of the statement may be considered. In this case, a sentence structure is specified by a sentence break detected in speech recognition. Then, when the combination of keywords recorded in the NG word list is included in the sentence structure (for example, one sentence), an NG word handling process is executed (step S2-8). As a result, it is possible to detect an utterance including an expression that should not be used, based on the keyword sentence structure.

  It is also possible to use a combination of these determinations as to whether the word is an NG word. In this case, in the NG word list, information specifying a determination method (one word, combination, context, sentence structure, etc.) is recorded in association with the keyword.

  In the NG word handling process of the above embodiment, when it is determined that the item is not an explanation obligation item (in the case of “NO” in step S2-5), the control unit 21 of the tablet terminal 20 performs a determination process as to whether it is an NG word. Execute (Step S2-7). Here, the handling process may be changed by weighting the NG word. Specifically, a weighting value is recorded for the NG word in the NG word list. Then, when an NG word having a small weight value is detected, the control unit 21 outputs a warning to the touch panel display 25 as the first corresponding process. On the other hand, when the weighting value is large, the control unit 21 outputs a warning and notifies the backyard terminal 30 as the first handling process. Thereby, it is possible to respond to the occasion according to the importance of the NG word.

  In the above embodiment, the data storage unit 22 records the explanation obligation list associated with the product code. Instead of this, an explanation obligation item may be displayed corresponding to the page of the explanation material. In this case, in the explanation obligation list, keywords for explanation obligation items are set for the pages of the explanation material file associated with the product code. Then, the control unit 21 of the tablet terminal 20 outputs an explanation obligation item to the page of the explanation material file displayed in the synchronization area 251 on the touch panel display 25. Thus, items to be explained can be confirmed according to the contents of each page of the explanation material file.

  -In the NG word corresponding | compatible process of the said embodiment, the control part 21 of the tablet terminal 20 performs a backyard notification process (step S3-5). Here, a voice recognition result in a predetermined time range before and after the detection time is transmitted to the backyard terminal 30. Further, in the backyard support process, the control unit 21 of the tablet terminal 20 executes an extraction process of the explanation status information (Step S4-2). Here, a speech recognition result in a time range from a time going back a predetermined time to the current time is extracted. Here, instead of transmitting the voice recognition result, voice data may be transmitted. In this case, audio data in a predetermined time range is extracted from the recording file recorded in the data storage unit 22 and transmitted to the backyard terminal 30. As a result, the backyard terminal 30 can grasp the explanation status from the voice data.

  In the above embodiment, the control unit 21 of the tablet terminal 20 executes a synchronization area setting process (step S1-4). Specifically, on the touch panel display 25, by touching the position that is the start point and the end point of the synchronization area, a rectangular area having both points on the diagonal line is set as the synchronization area 251. In addition to this synchronization area, an area that is not synchronized may be provided. In this case, an asynchronous area is designated within the synchronous area on the touch panel display 25. In this case, similarly to the synchronous area 251, a rectangular area having both points on the diagonal line is specified as an asynchronous area by touching the position that is the start point and end point of the area. Further, the painted area may be specified as an asynchronous area by using a marker function or a brush function in the drawing tool. Then, after specifying the asynchronous area, the synchronization start process is executed (step S1-5). Thereby, by setting an asynchronous area in the synchronization area 251, information that is hidden in the synchronization area 151 of the tablet terminal 10 and is not desired to be shown to the other party can be partially hidden. In the synchronous area 251 of the tablet terminal 20, the contents of the asynchronous area may be displayed or may not be displayed.

  In the above embodiment, after executing the alert deletion process or when the NG word notification determination reference time is exceeded (in the case of “YES” in step S3-3), the control unit 21 of the tablet terminal 20 The backyard notification process is executed (step S3-5). The content notified to the backyard is not limited to these. Notification may also be made when an NG word is detected. Further, notification may be made only when the NG word notification determination reference time is exceeded.

  DESCRIPTION OF SYMBOLS 10,20 ... Tablet terminal, 11, 21 ... Control part, 12, 22 ... Data storage part, 15, 25 ... Touch panel display, 16, 26 ... Microphone, 17, 27 ... Wireless communication part, 151,251 ... Synchronization area, DESCRIPTION OF SYMBOLS 110 ... Screen operation means, 111 ... Display control means, 113 ... Recording means, 114 ... Pointer transfer means, 115 ... Recording means, 210 ... Screen operation means, 211 ... Display control means, 212 ... Synchronization area setting means, 213 ... Screen Transfer means, 214 ... pointer transfer means, 215 ... recording means, 216 ... keyword extraction means, 217 ... NG word confirmation means, 218 ... accountability confirmation means, 219 ... backyard contact means, 30 ... backyard terminal.

Claims (8)

A first terminal with a first display;
An explanation support system comprising a second terminal that communicates with the first terminal and includes a second display,
Means for displaying an explanatory material file on the first display;
Means for identifying a synchronous display area designated by a user in the first display;
An explanation support system comprising: means for displaying on the second display a synchronization screen including contents displayed in the synchronization display area. A recording data storage means for recording the image data in association with the display time information;
The explanation support according to claim 1, further comprising means for recording image data obtained by capturing the synchronization screen displayed on the second display in the recorded data storage means in association with display time information. system. Means for identifying a first pointer position designated in the synchronous display area in the first display;
3. The explanation support system according to claim 1, wherein the second display outputs a first pointer display at a position corresponding to the first pointer position in the synchronization screen. Means for identifying a second pointer position designated in the synchronization screen in the second display;
4. The explanation support according to claim 1, wherein the first display outputs a second pointer display at a position corresponding to the second pointer position in the synchronous display area. system. The first terminal is connected to a backyard terminal via a network;
A recording data storage means for recording audio data in association with the recording time information is further provided.
Means for recording audio data acquired in the first terminal in the recording data storage means in association with recording time information;
In the first terminal, when support request input to the backyard is performed, voice data within a predetermined time range is extracted from the recording data storage means with respect to the time when the support request input is performed,
Means for transmitting the audio data to the backyard terminal;
The explanation support system according to any one of claims 1 to 4, wherein the first terminal that has received support information from the backyard terminal outputs the support information to the first display. .   6. The description according to claim 5, wherein the first terminal that has received support information from the backyard terminal displays the support information in an area outside the synchronous display area in the first display. Support system. A first terminal with a first display;
A method for performing explanation support using an explanation support system configured to communicate with the first terminal and to be configured with a second terminal having a second display,
The first terminal is
Displaying an explanatory material file on the first display;
Identifying a synchronous display area designated by a user on the first display;
And a step of displaying a synchronization screen including contents displayed in the synchronization display area on the second display. A first terminal with a first display;
A program for performing explanation support using an explanation support system configured to communicate with the first terminal and to be configured with a second terminal having a second display,
The first terminal;
Means for displaying an explanation material file on the first display;
Means for identifying a synchronous display area designated by a user in the first display;
An explanation support program for causing a synchronization screen including contents displayed in the synchronization display area to function as means for displaying on the second display.

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