JP2012173788A - Order management system and order management method - Google Patents

Abstract

To help a staff notice a slip output from a printing apparatus more quickly.
A management apparatus including an order information storage unit that stores order information indicating order contents from a customer, and a partial that cuts out at least a part of a slip sheet on which slip information created based on the order information is printed The printing apparatus of an order management system having a printing apparatus that cuts and outputs a slip from an output port determines whether or not the output slip exists at the output port, and for a predetermined time interval When it is determined that the slip exists at the output port, a warning is output.
[Selection] Figure 1

Description

  The present invention relates to an order management system and an order management method for managing customer orders in restaurants and the like.

  In stores such as restaurants where floor staff (waiters / waitres) receive orders from customers and provide food, an order management system that manages orders from customers using electronic data is used. In such an order information management system, when a floor staff asks a customer to place an order and inputs an order to a dedicated order input terminal, the order information is transmitted to the management device and stored. The management device transmits slip information based on the order information transmitted from the order input terminal to a printing device installed in the kitchen or the front. The printing device prints the received slip information and outputs the slip. The cooking staff in the kitchen cooks according to the order printed on such a slip. Patent Documents 1 to 4 describe a printing apparatus.

JP 2000-33030 A JP 2005-82339 A JP-A-5-20543 Japanese Patent Laid-Open No. 5-24321

  However, if cooking is performed according to the slip output from the printing device installed in the kitchen as described above, the cooking staff may not be aware of the slip output from the printing device or may be late to notice. , Providing food to customers will be delayed. For example, there may be a case in which a cooking staff is performing some work (such as inventory adjustment work in a refrigerator) in a place other than the kitchen during a midnight time when there are few customers at a restaurant open 24 hours a day. is there. During such work, it is considered that a certain amount of time may elapse before the kitchen staff notices the output slip. Here, it is desirable for the cooking staff to notice that a slip has been output from the printing apparatus, no matter what work is being performed, so that the slip output from the printing apparatus can be quickly received without delay. There is a need to be aware and start cooking.

  The present invention has been made in view of such a situation, and provides an order management system and an order management method for assisting a staff to quickly notice a slip output from a printing apparatus.

  In order to solve the above-described problem, the present invention provides a management apparatus including an order information storage unit in which order information indicating the order contents from a customer is stored, and a slip printed with slip information created based on the order information. An order management system including a printing device that performs partial cut to leave at least a part of paper and outputs a slip from an output port, and the printing device determines whether the output slip exists at the output port. And a warning unit that outputs a warning when the determination unit determines that a slip exists in the output port during a predetermined time interval.

  Further, according to the present invention, the printing apparatus includes a reception unit that receives time interval information indicating a time interval from the management device, and the warning unit is determined by the determination unit during the time interval indicated by the time interval information received by the reception unit. When it is determined that the slip exists in the output port, a warning is output, and the management device stores a predetermined condition and a time interval information storage unit that stores time interval information corresponding to the condition in association with each other, The time interval determination unit that acquires information corresponding to the condition, reads the time interval information associated with the acquired information and is stored in the time interval information storage unit, and the time interval information determined by the time interval determination unit. And a transmission unit for transmitting to the printing apparatus.

  Further, according to the present invention, the time interval information storage unit of the management device stores time interval information indicating a time interval in the time zone in association with each predetermined time zone, and the time interval determination unit The time interval information associated with the time zone corresponding to the time is read from the time interval information storage unit.

  Further, according to the present invention, the time interval information is stored in the time interval information storage unit of the management device in association with the order quantity indicated by the order information stored within the predetermined period, and the time interval determination unit Is characterized in that time interval information corresponding to the order quantity indicated by the order information stored in the order information storage unit is read from the time interval information storage unit.

  Further, according to the present invention, the time interval information is stored in the time interval information storage unit of the management apparatus in association with the determined order content, and the order content indicated by the order information stored in the order information storage unit The time interval information corresponding to is read from the time interval information storage unit.

  Further, according to the present invention, in the time interval information storage unit of the management device, time interval information is stored in association with provision information indicating a predetermined provision time, and the order information stored in the order information storage unit is stored in the order information. Time interval information corresponding to the added provided information is read from the time interval information storage unit.

  According to the present invention, the order system includes a plurality of printing devices, and the time interval information determined for each of the plurality of printing devices is stored in the time interval information storage unit of the management device in association with each other. The determination unit reads out time interval information associated with each of the plurality of printing apparatuses from the time interval information storage unit.

  Further, the present invention is characterized in that the printing apparatus includes a display unit that displays information based on an elapsed time after the slip is output from the output port.

  Further, according to the present invention, the order management system includes an order input terminal into which order information from a customer is input, and the warning unit determines that a slip exists at the output port by the determination unit during a predetermined time interval. In this case, the warning information is transmitted to the order input terminal.

  According to another aspect of the present invention, the printing apparatus stores information indicating a setting for a method for outputting a warning, and the warning unit includes a warning process for outputting sound and a warning process for outputting a warning display according to the setting Any one of the warning processes is performed.

  The present invention also provides a management apparatus including an order information storage unit that stores order information indicating the order contents from a customer, and cuts out at least a part of a slip sheet on which slip information created based on the order information is printed. An order management method for an order management system comprising a printing device that performs partial cut to leave and outputs a slip from an output port, wherein the printing device determines whether or not the output slip exists at the output port And a step of outputting a warning when it is determined that a slip exists in the output slot during a predetermined time interval.

  As described above, according to the present invention, the management apparatus including the order information storage unit that stores the order information indicating the order contents from the customer, and the slip sheet on which the slip information created based on the order information is printed. The printing device of the order management system having a printing device that performs partial cut to leave at least a part of the image and outputs a slip from the output port determines whether the output slip exists at the output port. When the voucher is determined to exist at the output slot for a predetermined time interval, a warning is output so that the staff can quickly notice the voucher output from the printing apparatus. .

It is a block diagram which shows the structural example of the order management system by one Embodiment of this invention. It is a figure which shows the example of the external appearance of the order management system by one Embodiment of this invention. 1 is a diagram illustrating an example of an appearance of a printer according to an embodiment of the present invention. It is a figure which shows the example of data of the time slot | zone table by one Embodiment of this invention. It is a figure which shows the example of data of the order number table by one Embodiment of this invention. It is a figure which shows the example of data of the specific menu table by one Embodiment of this invention. It is a figure which shows the example of data of the provision information table by one Embodiment of this invention. It is a flowchart which shows the example of the process outline | summary of the order management system by one Embodiment of this invention. It is a flowchart which shows the example of the warning process by one Embodiment of this invention. It is a flowchart which shows the example of the warning time determination process by one Embodiment of this invention.

Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
FIG. 1 is a block diagram illustrating a configuration example of an order management system 1 according to the present embodiment. The order management system 1 includes a computer device including a printer 10, a controller 20, and a handy terminal 30, and manages orders from customers at stores such as restaurants.

  FIG. 2 is a diagram illustrating an example of an external appearance of a computer device included in the order management system 1. Here, the printer 10 is installed near the kitchen, and the controller 20 is installed near the front. The handy terminal 30 (handy terminal 30-1, handy terminal 30-2) is carried by the floor staff in the store and transmits order information based on the input order to the controller 20. Here, one printer 10 is shown and described, but an arbitrary number of printers 10 can be installed according to the scale of the store, the number of cooking staff, and the like. The controller 20 may also function as the printer 10. Although two handy terminals 30 are shown and described here, an arbitrary number of handy terminals 30 may be provided according to the size of the store, the number of floor staff, and the like. With such a computer device, when the floor staff carrying the handy terminal 30 asks the customer about the order contents, inputs the order contents into the handy terminal 30 and presses the send button, the order information is transmitted to the controller 20 and stored. Is done. The controller 20 creates slip information based on the order information and transmits the slip information to the printer 10, and the printer 10 receives and stores the transmitted slip information.

Returning to FIG. 1, the printer 10 is a printing apparatus that outputs a cooking instruction slip in the kitchen, and includes a receiving unit 11, an output unit 12, a determination unit 13, a warning unit 14, and a display unit 15. .
The receiving unit 11 receives information transmitted from the controller 20 and stores it in its own storage area. Here, the receiving unit 11 performs wireless communication. For example, the receiving unit 11 receives and stores slip information transmitted from the controller 20 and indicating the order contents of the customer. The slip information includes, for example, a table number for identifying a table on which the customer is seated, the date and time when the order was input, the order item identification information indicating the order item ordered by the customer who is seated on the table, and the order. Information indicating the number of items ordered is included. The receiving unit 11 also receives a warning time, which is time interval information indicating a time interval for outputting a warning when the voucher output by the output unit 12 is not cut by the cooking staff, from the controller 20.

  The output unit 12 includes a slip sheet which is, for example, roll paper, prints the slip information received by the receiving unit 11 on the slip sheet, and automatically cuts and separates the printed portion of the slip sheet by an auto cutter. The generated slip is output. In this case, in order to prevent the cut slip from being dropped or lost before the cooking staff receives it, the partial slip is not cut completely, but at least a part of the slip paper on which the slip information is printed is cut off. Make a cut. The output unit 12 outputs the slips partially connected as described above from an output port as indicated by reference numeral a in FIG.

  The determination unit 13 determines whether or not the output slip exists at the output port. For example, the determination unit 13 has a function of a paper detection sensor, irradiates inspection light to the output port, and detects inspection light reflected by a slip at the output port. The determination unit 13 determines that the output slip exists at the output port when the reflected inspection light is detected, and determines that the output slip does not exist at the output port when the reflected inspection light is not detected. The paper detection sensor is not limited to the above as long as it can determine whether or not the output slip exists at the output port. For example, a sensor that detects that the inspection light is blocked by a slip on the side facing the irradiation side of the inspection light, an image input device that detects paper by image recognition, or the like may be used.

  The warning unit 14 outputs a warning when the determination unit 13 determines that the slip is present at the output port during a predetermined time interval. Here, the time interval may be read by storing time interval information indicating a predetermined time interval in the storage area of the warning unit 14, or the time interval information received by the receiving unit 11 from the controller 20 may be read. May be. Here, the warning may be, for example, a notification with a buzzer warning sound, or a voice with a predetermined melody may be output from a speaker. Such a warning sound may be automatically silenced after notifying for a certain period of time, or the warning unit 14 is provided with a “silence buzzer” button for turning off the warning sound, and when the warning buzzer is notified. Alternatively, the notification may be terminated when this button is pressed. Alternatively, the warning unit 14 may transmit warning information to the handy terminal 30 and display the warning on the display of the handy terminal 30 as warning processing.

  The display unit 15 is a display such as an LCD (Liquid Crystal Display), for example, and displays an elapsed time after the slip is output from the output port. For example, the display unit 15 has a timekeeping function, stores the output time when the slip is output from the output unit 12, calculates the difference between the output time and the current time, and displays it in, for example, mm: ss format To do. In addition, when the output slip is completely separated by the staff and the determination unit 13 determines that the slip is not detected, the display unit 15 stops displaying the elapsed time, for example, “00:00” or the like. Display time. In this way, if the voucher output by the printer 10 is left without being received by the staff, the staff in the store can know the elapsed time that has been left after the voucher is output.

  The controller 20 is a management device that manages order information in the order management system 1. The controller 20 can also serve as the function of the printer 10 as described above. For example, the controller 20 may print a guest slip on which order details are given to a customer. The controller 20 includes a communication unit 21, an order information storage unit 22, a time interval information storage unit 23, and a time interval determination unit 24.

The communication unit 21 communicates with the printer 10 and the handy terminal 30 to transmit and receive information. Here, it is assumed that the communication unit 21 performs wireless communication. For example, the communication unit 21 receives order information transmitted from the handy terminal 30 and stores the order information in the order information storage unit 22. Further, the communication unit 21 transmits the warning time determined by the time interval determination unit 24 described later to the printer 10.
The order information storage unit 22 stores order information indicating the order contents from the customer transmitted from the handy terminal 30 and received by the communication unit 21.

  The time interval information storage unit 23 stores a predetermined condition and the time interval information corresponding to the condition in association with each other. For example, the time interval information storage unit 23 stores a time zone table with a time zone as a condition. FIG. 4 is a diagram illustrating a data example of a time zone table stored in the time interval information storage unit 23. In the time zone table, for each predetermined time zone, a warning time (elapsed time after the slip output) in that time zone is associated and stored. Also, here, warning times determined for each of the plurality of printers 10 are stored in association with each other. In this example, a combination of a printer number for identifying a printer and a warning time in the printer is stored for each of a plurality of printers in association with a time zone indicated by a start time and an end time. Here, an example in which the printer No. of the controller 20 that also functions as the printer 10 is 1 and the printer No. of the printer 10 is 2 is shown.

  Here, when a printer 10 is installed for each cooking place, each menu is output as a slip by a different printer 10. For example, for hamburger and coffee, the cooking place differs depending on the store, and the printer 10 that outputs the slip also differs. For this reason, a different warning time is set for each printer 10 here. In this way, by setting different warning times depending on the time zone, for example, the warning time is lengthened during busy hours, and the slip is noticed early in the time zone that seems to be relatively free such as midnight. The warning time can be shortened so that cooking can be started.

  Alternatively, the time interval information storage unit 23 stores an order number table on the condition of the order quantity included in the order information. FIG. 5 is a diagram illustrating an example of data in the order number table. In the order number table, a warning time for each of a plurality of printers is stored in association with the order quantity (menu number) included in the order information within a predetermined time (for example, one hour). Thus, the warning time can be changed according to the degree of congestion by setting the warning time according to the amount of orders within a predetermined time. For example, when it is determined that the order quantity is relatively large and relatively crowded, it is determined that the warning time is relatively long and the order quantity is relatively small and relatively free The warning time can be relatively shortened so that the user can quickly notice the slip and start cooking.

  Alternatively, the time interval information storage unit 23 stores a specific menu table on condition that a specific menu is included in the order information. FIG. 6 is a diagram illustrating an example of data in the specific menu table. The specific menu table stores a warning time for each printer in association with a menu name indicating a predetermined menu. In this way, the warning time can be set short only for a specific menu such as a menu that takes time for cooking.

  Alternatively, the time interval information storage unit 23 stores a provision information table on condition that the provision information added to the order information. FIG. 7 is a diagram illustrating an example of data in the provision information table. In the provision information table, warning time for each printer is stored in association with provision information indicating the type of provision time such as whether the provision of food is “limited express” or “before meal”. The provided information is added when order information is input to the handy terminal 30, for example. In this way, for example, the warning time in a specific situation can be set short.

  The time interval determination unit 24 acquires information corresponding to the conditions indicated in each table stored in the time interval information storage unit 23 and is stored in the time interval information storage unit 23 in association with the acquired information. Read the warning time. For example, the time interval determination unit 24 has a timekeeping function, and is a warning time associated with a time zone corresponding to the current time, and the warning time for each printer is stored in the time interval information storage unit 23. Read from the time zone table.

  In addition, the time interval determination unit 24 reads out the order information within the time determined from the current time (for example, one hour) from the order information stored in the order information storage unit 22, and the order included in the order information The warning time for each printer is read from the order number table stored in the time interval information storage unit 23.

  The handy terminal 30 is carried by the floor staff in the store, generates order information based on the order entered by the floor staff who heard the order of the customer, and transmits the order information to the controller 20.

Next, an operation example of the order management system 1 according to the present embodiment will be described. FIG. 8 is a flowchart showing a processing outline of the order management system 1 according to the present embodiment.
First, when order information is input to the handy terminal 30 by the floor staff, the handy terminal 30 transmits the input order information to the controller 20. When the communication unit 21 of the controller 20 receives the order information transmitted from the handy terminal 30, the communication unit 21 stores the order information in the order information storage unit 22. Thereby, the controller 20 starts a printing process (step S100). For the printer corresponding to the order information (step S200: YES), the controller 20 performs a warning process (step S300), and for the printer other than the printer corresponding to the order information (step S200: NO), Warning processing that includes sending order information is not performed.

FIG. 9 is a flowchart showing an operation example of warning processing by the order management system 1. First, the time interval determination unit 24 of the controller 20 performs a warning time determination process (step S310). FIG. 10 is a flowchart showing an operation example of warning time determination processing by the order management system 1.
From the time zone table stored in the time interval information storage unit 23, the time interval determining unit 24 is a warning time corresponding to the time zone corresponding to the current time, and is sent to the printer 10 corresponding to the input order information. The associated warning time (a) is read (step S311). Further, the time interval determination unit 24 reads out the order information within a predetermined time from the order information stored in the order information storage unit 22, and the warning time corresponding to the number of orders included in the read order information The warning time (b) associated with the printer 10 corresponding to the input order information is read (step S312).

  Further, the time interval determination unit 24 determines whether or not the input order information includes a specific menu shown in the specific menu table stored in the time interval information storage unit 23 (step S313). Here, if the time interval determination part 24 determines with the input order information not including a specific menu (step S313: NO), it will progress to step S315. On the other hand, if the time interval determination unit 24 determines that the input order information includes a specific menu (step S313: YES), the warning time (c) associated with the specific menu is determined from the specific menu table. Read (step S314).

  Further, the time interval determination unit 24 determines whether or not the input order information includes additional information indicated in the provision information indicated in the provision information table stored in the time interval information storage unit 23. For example, it is determined whether or not the limited order menu is included in the input order information (step S315). If the time interval determination unit 24 determines that the input order information does not include the express menu (step S315: NO), the process proceeds to step S317. On the other hand, if the time interval determination unit 24 determines that the special order menu is included in the input order information (step S315: YES), the warning time (d) associated with the special menu is displayed from the provided information table. Read (step S316).

  Then, the time interval determination unit 24 reads the warning time (a) read in step S311, the warning time (b) read in step S312, the warning time (c) read in step S314, and read in step S316. Compared with the warning time (d), the warning time with the smallest warning time is determined as the warning time to be transmitted to the printer 10 (step S317).

Returning to FIG. 9, the controller 20 transmits the warning time determined by the warning time determination process to the corresponding printer 10 together with the slip information created based on the input order information.
When the receiving unit 11 of the printer 10 receives the warning time and the slip information transmitted from the controller 20, the output unit 12 outputs a slip on which the slip information received by the receiving unit 11 is printed. Then, the display unit 15 of the printer 10 starts a count-up process for calculating an elapsed time after the slip is output to the output unit 12 (step S320), and displays the calculated elapsed time (step S321). Here, the start point of the count-up process is a point in time when the printer 10 receives and outputs the slip information. At this time, if the slip that has already been output has been left unattended, it is newly received. A shorter warning time can be adopted by comparing the warning time with the remaining time until the warning corresponding to the left slip (warning time at that time).

  Here, when the determination unit 13 of the printer 10 determines that the slip output to the output port by the output unit 12 has been separated by the staff (step S322: NO), the display unit 15 ends the count-up process ( In step S323), the elapsed time display is terminated (step S324). Further, the warning time is reset (step S325), and the process is terminated.

  On the other hand, when the determination unit 13 of the printer 10 determines in step S323 that the slip output to the output port by the output unit 12 is not separated (step S322: YES), the elapsed time and the step S321 are adopted. The warning time is compared (step S326). If it is determined that the elapsed time does not exceed the warning time (step S326: NO), the process returns to step S322. On the other hand, if it is determined that the elapsed time exceeds the warning time (step S326: YES), the warning unit 14 issues a warning buzzer (step S327). If the mute buzzer is not pressed (step S328: NO), the process returns to step S327. If the mute buzzer is pressed (step S328: YES), the warning unit 14 performs a mute process to end the warning buzzer notification (step S329), and ends the process.

  Here, the warning time determination process described above will be described with reference to the data examples of FIGS. It is assumed that the order information input from the handy terminal 30 and stored in the order information storage unit 22 of the controller 20 is curry rice, paella, coffee, and orange juice. Here, it is assumed that curry rice and paella are output from the printer 10 with the printer No. “1”, and coffee and orange juice are output from the printer 10 with the printer No. “2”. In addition, it is assumed that the information provided for coffee and orange juice is before meals. The order registration time is 11:00, and it is assumed that there is no order registered before this time.

At this time, the warning time (a) for both the printer numbers “1” and “2” is read from the time zone table as 5 (minutes). From the order number table, 3 (minutes) is read as the warning time (b) for both the printer numbers “1” and “2”. From the specific menu table, 2 (minutes) is read as the warning time (c) in the printer with the printer No. “1”. From the provided information table, 1 (minute) is read as the warning time (d) for the printer whose printer number is “2”.
Of these warning times, each printer 10 is determined to adopt the shortest warning time. That is, the warning time (c) is adopted for the printer No. “1”, and the warning time is determined to be 2 (minutes). The warning time (d) is adopted for the printer No. “2”, and the warning time is determined as 1 (minute).

  For example, when the printer 10 outputs a slip and when a certain elapsed time has passed without the slip being cut, the case where the warning is not performed and the case where the warning is not performed in order not to output the warning is performed. You may enable it to set up. With this setting, when the warning function is turned off, information indicating that the warning function is turned off may be displayed on the display unit 15. Further, although the warning function is activated, the warning that generates a sound may not be performed in consideration of the atmosphere of the store. For example, the display unit 15 displays a warning based on the count-up (please start cooking, etc.), blinks the screen, or provides light emitting means (not shown) to emit light for warning toward the kitchen. It may be performed, or warning information is transmitted to the handy terminal 30 to display an instruction to confirm the kitchen.

  The program for realizing the function of the processing unit in the present invention is recorded on a computer-readable recording medium, and the program recorded on the recording medium is read into a computer system and executed to perform order management. May be. Here, the “computer system” includes an OS and hardware such as peripheral devices. The “computer system” includes a WWW system having a homepage providing environment (or display environment). The “computer-readable recording medium” refers to a storage device such as a flexible medium, a magneto-optical disk, a portable medium such as a ROM and a CD-ROM, and a hard disk incorporated in a computer system. Further, the “computer-readable recording medium” refers to a volatile memory (RAM) in a computer system that becomes a server or a client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, those holding programs for a certain period of time are also included.

  The program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the “transmission medium” for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may be for realizing a part of the functions described above. Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, and what is called a difference file (difference program) may be sufficient.

DESCRIPTION OF SYMBOLS 1 Order management system 10 Printer 11 Receiving part 12 Output part 13 Determination part 14 Warning part 15 Display part 20 Controller 21 Communication part 22 Order information storage part 23 Time interval information storage part 24 Time interval determination part 30 Handy terminal

Claims (11)

A management apparatus including an order information storage unit that stores order information indicating order contents from a customer, and a partial cut that cuts out at least a part of a slip sheet on which slip information created based on the order information is printed An order management system comprising a printing device that outputs a slip from an output port,
The printing apparatus includes:
A determination unit for determining whether or not the output slip exists in the output port;
A warning unit for outputting a warning when the determination unit determines that the slip exists in the output port during a predetermined time interval;
An order management system comprising: The printing apparatus includes a receiving unit that receives time interval information indicating the time interval from the management device,
The warning unit outputs a warning when the determination unit determines that the slip exists in the output port during the time interval indicated by the time interval information received by the reception unit,
The management device
A time interval information storage unit that stores a predetermined condition and the time interval information corresponding to the condition in association with each other;
A time interval determination unit that acquires information corresponding to the condition and reads the time interval information associated with the acquired information and stored in the time interval information storage unit;
A transmission unit that transmits the time interval information determined by the time interval determination unit to the printing device;
The order management system according to claim 1, further comprising: In the time interval information storage unit of the management device, time interval information indicating the time interval in the time zone is associated and stored for each predetermined time zone,
The order management system according to claim 2, wherein the time interval determination unit reads the time interval information associated with the time zone corresponding to a current time from the time interval information storage unit. In the time interval information storage unit of the management device, the time interval information is stored in association with the order quantity indicated by the order information stored within a predetermined period,
The time interval determination unit reads the time interval information corresponding to the order quantity indicated by the order information stored in the order information storage unit from the time interval information storage unit. The order management system according to any one of claims 2 and 3. In the time interval information storage unit of the management device, time interval information is stored in association with the determined order contents,
5. The time interval information corresponding to the order content indicated by the order information stored in the order information storage unit is read from the time interval information storage unit. 5. The order management system according to claim 1. In the time interval information storage unit of the management device, time interval information is stored in association with provision information indicating a predetermined provision time,
6. The time interval information corresponding to the provision information added to the order information stored in the order information storage unit is read from the time interval information storage unit. The order management system according to any one of the above. The order system includes a plurality of the printing devices,
In the time interval information storage unit of the management device, the time interval information determined for each of the plurality of printing devices is stored in association with each other,
The time interval determination unit reads the time interval information associated with each of the plurality of printing apparatuses from the time interval information storage unit. Order management system as described in the section. The printing apparatus includes:
The order management system according to any one of claims 1 to 7, further comprising a display unit that displays information based on an elapsed time after the slip is output from the output port. The order management system includes an order input terminal for inputting order information from the customer,
The warning unit transmits warning information to the order input terminal when the determination unit determines that the slip exists in the output port during a predetermined time interval. The order management system according to any one of claims 1 to 8. The printing device stores information indicating a setting for a method of outputting a warning;
10. The warning unit according to claim 1, wherein the warning unit performs any one of warning processing for outputting a sound and warning processing for outputting a warning display according to the setting. The order management system according to claim 1. A management apparatus including an order information storage unit that stores order information indicating order contents from a customer, and a partial cut that cuts out at least a part of a slip sheet on which slip information created based on the order information is printed An order management method of an order management system comprising a printing device that outputs a slip from an output port,
The printing device is
Determining whether the output slip is present at the output port;
Outputting a warning if it is determined that the slip exists at the output for a predetermined time interval; and
An order management method comprising:

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