JP2012003630A - Reservation processing device having automatic reservation settlement function - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a reservation processing device that executes processing associated with settlement or cancel of a reservation depending on whether there is a waiting list.SOLUTION: A request analysis part 12 analyzes requested matters from descriptions in the body or title of an e-mail received by an e-mail transmission/reception part 11. A reservation processing part 13 executes processing associated with a reservation, a cancel, or a waiting list depending on reservation status. The reservation processing part 13 further transmits a guide associated with the result of processing and reservation settlement, and then performs cancel processing on the reservation at a predetermined timing while there is a waiting list.

Description

  The present invention relates to a reservation processing apparatus that automatically processes reservation confirmation or cancellation in a reservation reception system related to a facility or equipment for lending time.

  With the spread of mobile phones with e-mail communication function, reservation systems using e-mail are being applied to facilities and equipment such as golf courses and karaoke, but reservations using e-mail are easy to make reservations. Although there is convenience that can be done easily, there is a high possibility that the reservation accepting side will be canceled or the reservation will not be fulfilled without notification of cancellation, which is troublesome.

  As a technology to solve this, a reservation acceptance system that automatically cancels the reservation when the reservation valid period is notified to the reservation person and the reservation confirmation mail for confirming the reservation is not received within the reservation effective period. (For example, patent document 1).

JP 2009-70063 A

  However, since the technique described in Patent Document 1 forces the reservation person to send a reservation confirmation mail, the reservation person goes around the reservation confirmation and may execute the reservation. May not send mail. As a result, even if there is no person waiting for cancellation of the reservation, the reservation is automatically canceled, hindering the possibility that the reservation person will fulfill the reservation, and the side accepting the reservation. For traders, business opportunities will be missed.

  Accordingly, an object of the present invention is to execute a process related to confirmation or cancellation of the reservation depending on whether there is a waiting for cancellation, and a reservation process having an automatic reservation confirmation function convenient for both the reservation side and the reservation receiving side To provide an apparatus.

  In order to solve the above-mentioned problem, the first invention is a reservation processing apparatus having an e-mail communication function for transmitting or receiving an e-mail including information related to a reservation, and executing a predetermined reservation process or cancellation process. Request content receiving means for receiving an e-mail containing the request content related to the reservation, reservation processing means for executing the processing related to the reservation in accordance with the request content received by the request content receiving means, and the processing executed by the reservation processing means Processing result transmitting means for transmitting an e-mail including information related to the result to the request source of the request content, and the request content included in the e-mail received by the request content receiving means is a reservation request. The reservation processing unit executes the reservation process according to the request content, and the processing result transmission unit includes the information related to the reservation content processed by the reservation processing unit and the previous information. When the e-mail including the guide information related to the confirmation of the reservation content is transmitted to the request source of the request content, and the request content receiving means receives the e-mail including the information to confirm the reservation content, the reservation The processing means confirms the reservation content, and a predetermined timing arrives in a state where the request content receiving means has not received an e-mail containing information to confirm the reservation content, and waits for cancellation of the reservation content. The reservation details transmitting means transmits an e-mail including guide information for determining the reservation details to the request source of the request details, or the reservation processing means is the reservation details. It is characterized by canceling.

  A second invention is the reservation processing apparatus according to the first invention, wherein the reservation processing means receives the e-mail including information to the effect that the request content receiving means confirms the reservation contents. ID data for identifying a reservation person of the reserved content is generated, and the reservation content transmitting means transmits the generated ID data to the request source of the request content.

  A third invention is a reservation processing apparatus that has an e-mail communication function for transmitting or receiving an e-mail including information related to a reservation, and executes a predetermined reservation process or a cancel process, and includes a request content related to a reservation Request content receiving means for receiving e-mail, reservation processing means for executing processing related to reservation in accordance with the request content received by the request content receiving means, and e-mail including information relating to processing results executed by the reservation processing means Processing result transmitting means for transmitting the request content to the request source, and the request content receiving means receives an e-mail including a reservation request, and the processing result executed by the reservation processing means is waiting for cancellation. In this case, the processing result transmission means periodically or irregularly informs the self-reservation processing device that the information related to the cancellation wait and the cancellation wait are continued. An e-mail including guidance information requesting notification to the request content is transmitted to the request source of the request content, and the request content receiving means has not received an e-mail including information to confirm the reservation content When a predetermined timing has arrived and there are a plurality of cancel waits waiting for the cancellation of the reservation details, the cancel wait that has been notified that the cancel wait among the plurality of cancel waits is continued. Preferentially select, change the reservation person of the reservation content to the selected cancellation wait request source, and the reservation content transmission means notifies the changed reservation content to the selected cancellation wait request source It is characterized by.

  According to the present invention, the process related to the confirmation or cancellation of the reservation is executed according to whether or not there is a waiting for cancellation. Therefore, as long as there is no waiting for cancellation of the reservation, the reservation confirmation mail is sent around the reservation confirmation. The reservation contents of the reservation person who is not booked are kept. Therefore, the reservation person does not impede the possibility of executing the reservation, and the reservation accepting side can be prevented from being canceled unnecessarily, and an automatic reservation confirming function convenient for both the reservation accepting side and the reservation accepting side is provided. The reservation processing apparatus can be provided.

The internal block block diagram and the whole block diagram of the reservation processing apparatus of this invention Operation sequence diagram according to reservation processing apparatus of the present invention Operation flowchart of the reservation processing apparatus of the present invention

  Hereinafter, embodiments of the present invention will be described. FIG. 1 is an overall configuration diagram including an internal block configuration of a reservation processing apparatus according to the present invention, wherein 1 is a reservation processing apparatus (hereinafter abbreviated as this apparatus) of the present invention, and 2 is an e-mail communication held by a reservation person A mobile phone with a function, 3 is an IP (Internet Protocol) network for transmitting electronic mail, 4 is a mobile phone network, and 5 is a reception system for confirming reservation contents of a reservation person who arrives at the front desk or the like.

  The apparatus 1 includes an e-mail transmission / reception unit 11 that exchanges e-mails related to a reservation with the mobile phone 2, a request content analysis unit 12 that analyzes a request content from the content described in the text or title of the received e-mail, A reservation processing unit 13 that executes a process related to reservation, cancellation, or waiting for cancellation according to the request content analyzed by the analysis unit 12 and the reservation status managed by the reservation status management unit 14, and a reservation ID for the confirmed reservation The reservation ID issuing unit 15 to be issued, the processing result notification unit 16 for notifying the cellular phone 2 of the reservation requester of the processing result processed by the reservation processing unit 13, the operation unit 17 for operating the apparatus 1, the book such as the reception system 5 The external device connection unit 18 connects an external device that cooperates with the apparatus 1.

  First, an outline of the reservation process by the apparatus 1 will be described. FIG. 2 is an operation sequence diagram related to the reservation process of the apparatus 1. The reservation requester, for example, operates the mobile phone 2 to the address of the apparatus 1 found on the Internet, and transmits an e-mail including a reservation request via the mobile phone network 4 and the IP network 3 (S200). . Receiving the request content, the apparatus 1 returns an e-mail containing the reservation content subjected to the reservation process and the guidance information to the mobile phone 2 of the reservation requester (S201).

  Here, for example, in the case of a parking reservation, the reservation content returned to the mobile phone 2 is a specific parking space number in the reserved parking lot or an available time zone. This information. In addition, the guide information includes conditions for confirming the reservation, and if the apparatus 1 does not receive an e-mail to confirm the reservation by the reservation confirmation time (for example, one hour before the start of use) That there is a possibility that the reservation will be canceled, and that if the reservation is not fulfilled after the reservation is confirmed, a cancellation fee will be charged.

  In addition, if the device 1 does not receive an e-mail indicating that the cancellation waiting is continued, the reservation waiting requester of the cancellation waiting is informed that the order of the cancellation waiting may be automatically lowered. To do.

  If the reservation requester who has read this guide information can fulfill the reservation reliably or intends to confirm the reservation even if he / she pays a cancellation fee, he / she can immediately send an e-mail notifying the reservation confirmation. Good. A reservation requester who is uncertain whether the reservation can be fulfilled by the reservation confirmation time, such as being involved in a traffic jam, may be left without notifying the reservation confirmation. In this case, the apparatus 1 transmits a reservation confirmation request by e-mail to the mobile phone 2 when the reservation confirmation time comes in a state where there is a cancellation waiting waiting for cancellation of the reservation (S210).

  Even if the reservation confirmation request e-mail is received, the reservation requester who is uncertain whether the reservation can be fulfilled may ignore the reservation confirmation request and continue to leave it without notifying the reservation confirmation. In this case, there is a possibility of being automatically canceled, but no cancellation fee is incurred. If cancellations are made from other reservations within the same time period, and the cancellation waiting for that time period has been resolved, the reservation remains secured, and there is a possibility that the reservation can be fulfilled in time. .

  When an e-mail for notifying reservation confirmation is received from the mobile phone 2 (S211), the apparatus 1 returns a reservation ID (Identification) for identifying reservation contents and the guidance information to the mobile phone 2 by e-mail (S212). Here, the reservation ID is, for example, a QR code (registered trademark), and a reader attached to the reception system 5 that links the reservation ID displayed on the mobile phone 2 held by the arriving reservation person with the apparatus of the present invention. When the reservation ID is inquired from the reception system 5 to the apparatus 1 (S221), the apparatus 1 notifies the reception system 5 of the reservation content (S222). For example, in the case of parking reservation, when a reservation person who arrives at the parking lot holds the received QR code display screen over the reader installed at the entrance gate of the parking lot, the gate opens, voice guidance plays, Become. As a result, the reception process can be automated.

  Next, a detailed operation flow of the apparatus 1 will be described. FIG. 3 is an operation flowchart related to the reservation processing of the reservation processing apparatus of the present invention, and this flow starts with the power turned on (S300).

  When the e-mail transmission / reception unit 11 receives an e-mail from the mobile phone 2 and the request content analysis unit 12 analyzes the e-mail and determines that it relates to the reservation request (S310, YES), the reservation processing unit 13 With reference to the reservation status data managed by the status management unit 14, it is determined whether or not it is possible to respond to the reservation request (S311). If there is a vacancy and reservation is possible (S311, YES), the reservation processing unit 13 registers the reservation content in the reservation status data managed by the reservation status management unit 14, and also processes the processed reservation content and its reservation content. The guidance is transmitted to the reservation requester via the request content notification unit 16 (S312), and the process returns to S310.

  If there is no vacancy and reservation is not possible (S311, NO), the contents of the cancellation wait and its guidance are transmitted to the reservation requester (S313), and the process returns to S310. Here, when reservation is not possible, the cancellation wait is automatically set, but an e-mail asking whether or not to wait for cancellation may be transmitted to the reservation requester (not shown).

  When the request content analysis unit 12 determines that the request content included in the received e-mail relates to the reservation confirmation (S320, YES), the reservation processing unit 13 controls the reservation ID issuing unit to display the confirmed reservation content. A reservation ID to be identified is issued, and the reservation ID and the guide information are transmitted to the mobile phone 2 by e-mail via the processing result notification unit 16 and the e-mail transmission / reception unit 11 and registered in the reservation status management unit 14 The reservation details that have been made are finalized (S321), and the process returns to S310.

  When the request content analysis unit 12 determines that the received e-mail is related to the continuation of the cancellation waiting (S330, YES), the reservation processing unit 13 confirms the date and time of the cancellation waiting continuation registered in the reservation status management unit 14 (S331), and the process returns to S310. In addition, the update of the confirmation date and time of the cancellation wait continuation can be used for priority processing of a plurality of cancellation waits waiting for a free space in the same time zone. The order of cancellation waiting is managed in order of notification date and time.

  When there is a reservation ID inquiry from the reception system 5 (S340, YES), the reservation processing unit 13 refers to the reservation status data managed by the reservation status management unit 14 and displays the reservation content corresponding to the reservation ID. The reception system 5 is notified (S341), and the process returns to S310.

  When the request content analysis unit 12 determines that the request content of the received e-mail relates to the cancellation of the reservation or the cancellation waiting (S350, YES), the reservation processing unit 13 is registered in the reservation status management unit 14 The reservation contents or the waiting for cancellation is canceled, and the requesting mobile phone 2 is notified of this (S351). In S351, when the cancellation wait is canceled, the order of subsequent cancellation waits is updated (not shown).

  If the reservation details are canceled in S351 and there is no cancellation waiting for the cancellation of the reservation details (S352, NO), the process returns to S310.

  If the reservation content is canceled in S351 and there is a cancellation wait waiting for the cancellation of the reservation content (S352, YES), the canceled reservation content is changed to the highest cancellation waiter (S353). The reservation details and guidance are transmitted to the cancel waiter (S354), and the process returns to S310.

  If S350 is NO and there is no reservation whose reservation confirmation time has arrived (S360, NO), the process returns to S310.

  If S350 is NO and there is a reservation whose reservation confirmation time has arrived (S360, YES), it is determined whether or not a reservation confirmation mail for the reservation has been received (S370). If YES, the process returns to S310 and NO. If there is, the presence / absence of waiting for cancellation is determined (S371). If NO in S371, the process returns to S310.

  If there is a waiting for cancellation (S371, YES), an e-mail requesting confirmation of reservation is transmitted to the reservation person (S372), and if a reservation confirmation mail is received (S373, YES), the process proceeds to S313. If the reservation confirmation mail is not received (S373, NO) and time-out (for example, 10 minutes) occurs (S374, YES), the process proceeds to S351 and the above-described processing is performed.

  As described above, according to the present invention, the process for confirming or canceling the reservation is executed according to whether or not there is a cancellation wait. The reservation contents of the reservation person who has not transmitted the confirmation mail are kept. Therefore, the reservation person does not impede the possibility of executing the reservation, and the reservation accepting side can be prevented from being canceled unnecessarily, and an automatic reservation confirming function convenient for both the reservation accepting side and the reservation accepting side is provided. There is an advantage that a reservation processing apparatus can be provided.

  By the way, in the above embodiment, the reservation confirmation notice, the reservation cancellation, and the cancel waiting request are also received by e-mail from the mobile phone, but these may be a telephone notice. For example, a call incoming from a mobile phone may be automatically answered and received by a DTMF (Dual Tone Multiple Frequency) signal (not shown) by a numeric keypad operation of the mobile phone.

DESCRIPTION OF SYMBOLS 1 ... Reservation processing apparatus of this invention 2 ... Mobile telephone 3 ... IP network 4 ... Mobile telephone network 5 ... Reception system 11 ... E-mail transmission / reception part 12 ... Request content analysis Unit 13 ... Reservation processing unit 14 ... Reservation status management unit 15 ... Reservation ID issuing unit 16 ... Processing result notification unit 17 ... Operation unit 18 ... External device connection unit

Claims (3)

A reservation processing apparatus having an e-mail communication function for transmitting or receiving an e-mail including information related to a reservation, and executing a predetermined reservation process or cancellation process,
Request content receiving means for receiving an e-mail containing the request content related to the reservation, reservation processing means for executing the processing related to the reservation in accordance with the request content received by the request content receiving means, and processing result executed by the reservation processing means Processing result transmission means for transmitting an e-mail containing information relating to the request content to the request source,
When the request content included in the e-mail received by the request content receiving means is a reservation request, the reservation processing means executes reservation processing according to the request content, and the processing result transmission means is the reservation processing An e-mail including information related to the reservation content processed by the means and guidance information related to the confirmation of the reservation content is transmitted to the request source of the request content, and information indicating that the request content receiving means confirms the reservation content. The reservation processing means confirms the reservation details when an e-mail is received,
When the request content receiving means has not received an e-mail containing information to confirm the reservation content, a predetermined timing has arrived, and there is a cancellation wait waiting for cancellation of the reservation content In addition, the reservation content transmitting means transmits an e-mail including guide information for determining the reservation content to the request source of the request content, or the reservation processing means cancels the reservation content. A reservation processing device having a confirmation function. The reservation processing apparatus according to claim 1,
When the request content receiving means receives an e-mail containing information to confirm the reservation content, the reservation processing means generates ID data for identifying the reservation person of the confirmed reservation content, The reservation processing apparatus having an automatic reservation confirmation function, wherein the reservation content transmitting means transmits the generated ID data to a request source of the request content. A reservation processing apparatus having an e-mail communication function for transmitting or receiving an e-mail including information related to a reservation, and executing a predetermined reservation process or cancellation process,
Request content receiving means for receiving an e-mail containing the request content related to the reservation, reservation processing means for executing the processing related to the reservation in accordance with the request content received by the request content receiving means, and processing result executed by the reservation processing means Processing result transmission means for transmitting an e-mail containing information relating to the request content to the request source,
When the request content receiving means receives an e-mail including a reservation request and the processing result executed by the reservation processing means is a waiting for cancellation, the processing result transmitting means sends information related to the waiting for cancellation and the waiting for cancellation. Sending an e-mail containing guidance information requesting that the self-reservation processing device is notified periodically or irregularly to the request content requester,
A predetermined timing has arrived in a state where the request content receiving means has not received an e-mail containing information to confirm the reservation content, and there are a plurality of cancellation waits waiting for cancellation of the reservation content. In this case, the cancel wait that has been notified that the cancel wait is continued among the plurality of cancel waits is preferentially selected, and the reservation person of the reservation content is changed to the request source of the selected cancel wait. The reservation processing apparatus has an automatic reservation determination function, wherein the reservation content transmitting means notifies the changed reservation content to the request source of the selected cancellation wait.

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