JP2011118611A - Baggage deposit system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a luggage depositing system capable of securely storing unaccompanied luggage in a receiving box.
When a management server 2 stores customer information in a customer information storage unit 23 in advance and receives a search request from the customer terminal 1, a receiving room reservation unit 25 selects a box selection unit based on the customer's address. 24 reserves the consignment room 31 of the consignment box 3 selected, and the authentication information transmitting unit 26 transmits the authentication information including the customer's membership number to the consignment box 3 in association with the reserved consignment room 31 to receive the consignment box. 3, the authentication information received from the management server 2 is stored in the authentication information storage unit 35b in association with the consignment room 31 reserved in association with the authentication information, and the authentication processing unit 35a refers to the authentication information storage 35b. Then, the presence / absence of a receiving room corresponding to the authentication information input by the authentication information input unit 35c is determined, and the lock control unit 34 unlocks the lock device 33 of the authenticated receiving room 31.
[Selection] Figure 1

Description

  The present invention relates to a luggage deposit system.

  Conventionally, in condominiums and other apartments, parcels such as parcels are stored in a delivery box installed in the lobby of the apartment, even if the resident of the delivery destination is absent, and the delivery is returned to the home. Delivery systems are often provided that are constructed so that only the previous resident can take them out.

JP 2004-57404 A

  The parcel delivery box installed in the housing complex has multiple receiving rooms for storing luggage, but each receiving room is used jointly by the residents, and the delivery company receives the luggage addressed to the absentee. However, if all the receiving rooms are in use, it takes time to take away the absentee's luggage and deliver it again.

  The present invention has been made in view of the above-described reasons, and an object of the present invention is to provide a luggage depositing system capable of securely storing unaccompanied luggage in a cargo receiving box.

  The invention of claim 1 comprises a management server configured to be able to communicate with a customer terminal operated by a customer, and one or a plurality of cargo receiving rooms for storing luggage, and is installed at a plurality of locations. The management server includes a customer information storage means that stores customer information including a customer's address in advance and a search request when a search request is received from a customer terminal. A box selecting means for selecting any one of the receiving boxes based on the address of the customer who is the sender of the mail, a receiving room reservation means for reserving any of the receiving rooms of the selected receiving box, and a search request Authentication information transmission means for transmitting authentication information including customer information of a customer who is a transmission source to the reserved receiving room in association with the reserved receiving room, and the receiving box can store the package in the receiving room. Doors that can be taken out from the receiving room, locking means for locking each door, and authentication information storage means for storing the authentication information received from the management server in association with the reserved receiving room in association with the authentication information An authentication information input means for inputting authentication information, an authentication processing means for referring to the authentication information storage means to determine the presence or absence of a receiving room corresponding to the authentication information input by the authentication information input means, and an authentication information input If there is a cargo receiving room corresponding to the authentication information input by the means, a lock control means for unlocking the lock means of the cargo receiving room is provided.

  According to the present invention, a customer who desires redelivery of a package reserves a consignment room for storing the package to be redelivered by the delivery company, so that the unaccompanied package can be securely stored in the consignment box.

  According to a second aspect of the present invention, in the first aspect, the box selecting means includes one of the receiving boxes closest to the address of the customer who is the transmission source of the search request among the receiving boxes having the unreserved receiving areas. It is characterized by selecting a box.

  According to the present invention, since the delivery is re-delivered to the receiving box close to the customer's address, the customer can pick up the package with the convenient receiving box even outside the business hours of the delivery company.

  According to a third aspect of the present invention, in the first or second aspect, the box selection means includes: a first selection means for selecting any one of the receiving boxes based on the address of the customer who is the transmission source of the search request; And a second selection means for selecting any one of the receiving boxes in accordance with an instruction from the terminal.

  According to the present invention, since the delivery is re-delivered to the receiving box close to the customer's address or to the receiving box specified by the customer, the customer can use a convenient receiving box for the customer even outside the business hours of the delivery company. You can pick up your luggage.

  The invention of claim 4 is configured in any one of claims 1 to 3, wherein the customer information includes at least a customer name, a customer address, and unique customer identification information assigned to the customer. The authentication information is customer identification information.

  According to the present invention, the customer can pick up the package from the delivery box without inputting his name and address, and can protect personal information.

  A fifth aspect of the present invention is characterized in that, in any one of the first to fourth aspects, the management server receives a search request from the customer after performing a customer authentication process with the customer terminal.

  According to this invention, management of customer information becomes easy.

  As described above, the present invention has an effect that the absentee's luggage can be reliably stored in the receiving box.

It is a figure which shows the system configuration | structure of embodiment. It is a figure which shows the external appearance example of a receipt box same as the above.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

(Embodiment)
As shown in FIG. 1, the baggage deposit system according to the present embodiment is provided at a plurality of locations, such as a customer terminal 1 such as a personal computer or a mobile phone operated by a customer, a management server 2 managed by a delivery company. The customer terminal 1 and the management server 2 are configured to be communicable with each other via a network NT including the Internet, and the management server 2 and the cargo receipt box 3 also have the network NT. Via the network.

  The management server 2 includes a web server unit 21, a terminal authentication unit 22, a customer information storage unit 23, a box selection unit 24, a consignment room reservation unit 25, and an authentication information transmission unit 26. By registering as a member in the management server 2, this system can be used. The customer information storage unit 23 stores customer information related to registered customers in advance. The customer information includes the customer name, customer address, membership number and password that are unique customer identification information assigned to the customer. Are associated with each other.

  The consignment box 3 is disposed in a store such as a branch of a delivery company or a convenience store, and corresponds to a wide range of customers. As shown in FIG. 2, the cargo receiving box 3 includes a plurality of cargo receiving chambers 31 that are arranged side by side in the vertical and horizontal directions and open at the front surface, and doors 32 that are provided at the front openings of the respective cargo receiving chambers 3 a so as to be opened and closed. In addition, a lock device 33 made of an electric lock that holds the door 32 so as not to open, a lock control unit 34 that controls locking / unlocking of the lock device 33, and an authentication process when the lock device 33 is unlocked The authentication part 35 which performs and the reservation management part 36 which manages the reservation condition of each consignment room 31 are provided.

  The lock control unit 34 detects the open / closed state of the door 32, and locks the lock device 33 when the closed state of the door 32 is detected. Further, since the door 32 is spring-biased, the door 32 is opened when the lock device 33 is unlocked.

  If the customer to whom the package is to be delivered is absent, the delivery company can send a notice of absence delivery to the mail box at the customer's house, or the registered email address if the customer is a registered member. By sending an absence delivery notification e-mail, the delivery destination customer is notified that there is an undelivered package. The customer is also notified of the package branch number uniquely assigned to the package, and the package is specified by this package branch number.

  Hereinafter, redelivery processing by the luggage deposit system will be described.

  First, a customer who has registered as a member operates the customer terminal 1, and the customer terminal 1 accesses the management server 2. The terminal authentication unit 22 of the management server 2 performs an authentication process using the membership number and password for the customer terminal 1 that has accessed. The member number and password are stored in advance in the customer information storage unit 23, and the terminal authentication unit 22 compares the member number and password transmitted from the customer terminal 1 with the member number and password in the customer information storage unit 23. Then, access is permitted only when it is authenticated as a verification result, and the web server unit 21 provides a web page (re-delivery guidance web page) on which re-delivery guidance is provided. By this authentication processing, the center server 2 can associate the customer terminal 1 that has accessed with the customer information.

  On the redelivery guidance web page displayed on the customer terminal 1, the customer inputs the parcel number of the parcel desired to be redelivered and designates the redelivery destination. The redelivery destinations that can be specified include “Home”, “Work location”, “Luggage box”, etc., and if any redelivery destination is designated and transmitted on the redelivery guidance web page, the management server 2 is designated. Data processing necessary for redelivery is performed according to the redelivery destination.

  When “home” or “work” is designated as the re-delivery destination, the management server 2 refers to the customer information storage unit 23 and searches for the address of the customer “home” or “work” and searches A re-delivery instruction to the address is sent to the terminal of the delivery person not shown.

  Next, the case where “package box” is designated as the redelivery destination, which is the gist of the present invention, will be described in detail.

  First, on the redelivery guidance web page displayed on the customer terminal 1, after the package branch number of the package to be redelivered is input and the "delivery box" is designated as the redelivery destination, the redelivery guidance web When the automatic search button on the page is pressed, an automatic search request including a package branch number is transmitted from the customer terminal 1 to the management server 2. The box selection unit 24 of the management server 2 stores in advance the location (location, map, etc.) of a store such as a branch or convenience store of a delivery company in which the consignment box 3 is installed, and the box that has received an automatic search request The selection unit 24 recognizes the home address of the requesting customer from the customer information storage unit 23, and searches for and selects the receiving box 3 that is closest to the home address of the requesting customer.

  Then, the consignment room reservation unit 25 accesses the reservation management unit 36 of the consignment box 3 selected by the box selection unit 24, confirms the reservation status of each consignment room 31 of the consignment box 3, and receives unreserved consignments. It is determined whether or not there is a chamber 31. The confirmation of the reservation status is performed based on the status set for each consignment room 31 in the reservation management unit 36. The status of the consignment room 31 is not reserved [no reservation], reserved but not yet stored [reserved (luggage not stored)], reserved and stored luggage [reserved (luggage And is updated in accordance with the situation of the receiving room 31. When the status is “reserved (baggage not kept)” or “reserved (baggage being kept)”, it is determined that the receiving room 31 is being reserved.

  If all the receiving rooms 31 of the first selected receiving box 3 (located closest to the customer's home address) are being reserved, the box selecting unit 24 is positioned second closest to the customer's home address. A certain receiving box 3 is selected, and the process of confirming the reservation status of the receiving room 31 by the receiving room reservation unit 25 is performed on the receiving box 3 located at the second closest position in the same manner as described above. Further, when all the receiving rooms 31 of the selected receiving box 3 are being reserved, the receiving box 3 next to the customer's home address is sequentially selected, and the receiving room reservation unit 25 receives the above receiving box. The process of confirming the reservation status of the room 31 is repeated until the receiving room 31 with the status [no reservation] is found.

  When there is a consignment box 3 having a consignment room 31 of status [no reservation], the web server unit 21 includes a location box of the consignment box 3 having a conceivable consignment room 31 and a location information such as a map. The information web page is transmitted to the customer terminal 1.

  When the customer views the box information web page displayed on the customer terminal 1 and designates the receiving box 3 as a redelivery destination, the customer presses an OK button on the box information web page, thereby redelivery destination. The reservation request for the receiving box 3 (the receiving room 31) designated in the above is transmitted to the management server 2.

  When this consignment box 3 is not designated as a re-delivery destination, a manual search request is transmitted to the management server 2 by pressing a manual search button on the box information web page, and the web server unit 21 The customer terminal 1 is provided with a search web page for searching for a store such as a branch or a convenience store of a delivery company in which is installed. The customer searches for the desired branch or store where the receiving box 3 is installed from the search web page displayed on the customer terminal 1, specifies the receiving box 3 at the desired location, and manages the specified result. Send to server 2. The box selection unit 24 of the management server 2 selects the receiving box 3 designated by the customer terminal 1, and the receiving room reservation unit 25 accesses the reservation management unit 36 of the receiving box 3 selected by the box selection unit 24, The reservation status of each receiving space 31 of the receiving box 3 is confirmed, and the web server unit 21 transmits a box information web page including the reservation status and position information of the receiving box 3 to the customer terminal 1.

  The customer looks at the box information web page displayed on the customer terminal 1 and, when the receiving box 3 can be reserved, the customer designates it as the re-delivery destination by pressing the OK button on the box information web page. The reservation request for the received box 3 (the receiving room 31) is transmitted to the management server 2. If the consignment box 3 is not designated as a redelivery destination, a manual search request is transmitted to the management server 2 by pressing a manual search button on the box information web page, and the above processing is repeated.

  When the customer terminal 1 that has made the automatic search request or the manual search request as described above transmits a reservation request for the consignment box 3 (the consignment room 31) designated as the re-delivery destination to the management server 2, the management that has received the reservation request In the server 2, the consignment room reservation unit 25 accesses the consignment box 3 designated as the re-delivery destination, and reserves a consignment room 31 in which the consignment box 3 is vacant. Further, the authentication information transmission unit 26 reads the member number of the reserved customer (customer that is the transmission source of the search request) from the customer information storage unit 23, and stores the authentication information including the member number in the reserved consignment room. Along with the information (room number, etc.) 31 and the package branch number, the information is transmitted to the receiving box 3 designated as the redelivery destination.

  The reservation management unit 36 of the consignment box 3 designated as the re-delivery destination changes the status of the consigned reception room 31 from [No reservation] to [Reserved (package not stored)] according to the reservation instruction from the management server 2. Change to

  Further, the authentication unit 35 of the receiving box 3 includes an authentication processing unit 35a, an authentication information storage unit 35b, and an authentication information input unit 35c. The authentication information storage unit 35b is transmitted from the management server 2. The authentication information, the information on the reserved consignment room 31 and the luggage branch number are stored in association with each other.

  In this way, the customer reserves the receiving room 31 of the specific receiving box 3 as a redelivery destination, and after the reservation, the member number, which is authentication information necessary for receiving the package, is sent from the management server 2 to the customer terminal 1. The location (branch, store) of the reserved consignment box 3, the date and time when it can be picked up, etc. are transmitted by e-mail together with a notification that the reservation has been completed. It should be noted that the reserved consignment room 31 cannot be reserved by other customers until the redelivery described later is completed.

  Then, the management server 2 sends a re-delivery instruction (not shown) to the re-delivery instruction for the re-delivery destination of the customer's parcel (specified by the parcel branch number) as the consignment room 31 of the consignment box 3 reserved as described above. The person in charge of delivery deposits the customer's parcel in the cargo receiving room 31 of the instructed cargo receiving box 3. The person in charge of delivery has a delivery slip printed with a QR code in which the membership number of the customer of the delivery destination is stored as data together with the package to be delivered, and the authentication information input unit 35c of the receiving box 3 receives the QR code. Read the membership number from the code. The membership number reading process includes an optical non-contact reading method, a magnetic data reading method, and the like. Since these specific configurations are well known, description thereof will be omitted. Further, the authentication information input unit 35c may be configured to manually input a member number using a numeric keypad as shown in FIG.

  Next, the authentication processing unit 35a refers to the authentication information storage unit 35b and collates whether there is information on the consignment room 31 associated with the read member number. If there is information on the receiving room 31 associated with the read member number, the lock control unit 34 is instructed to unlock the locking device 33 in the corresponding receiving room 31. The person in charge of delivery deposits the luggage in the receiving room 31 where the lock device 33 is unlocked and the door 32 is opened, and closes the door 32. When detecting the closed state of the door 32, the lock control unit 34 locks the lock device 33. The person in charge of delivery operates the terminal (not shown) to access the management server 2 and reports that the parcel has been deposited in the cargo receiving room 31. In the management server 2 that has received the report of the baggage deposit in the consignment box 3, the consignment room reservation unit 25 accesses the reservation management unit 36 of the consignment box 3 and the reservation status of each consignment room 31 of the consignment box 3 Update. That is, the status of the reception room 31 where the luggage is deposited is changed from “reserved (package not delivered)” to “reserved (luggage storage)”. Note that the process of changing the status of the receiving room 31 from “reserved (package not delivered)” to “reserved (package stored)” is performed by the delivery person operating a terminal (not shown) in the receiving box 3. A method of performing direct communication with the consignment room reservation unit 25, or providing a parcel detection means in the consignment room 31, and detecting the parcel in the consignment room 31 with [Reserved (no parcel delivery)]. There is a method of performing at timing.

  Next, the customer carries a member card printed with a QR code in which his / her member number is stored as data, travels to the location (branch, store) of the reserved consignment box 3 and authentication information of the consignment box 3 The input unit 35c reads the membership number from the QR code of the membership card. The authentication processing unit 35a refers to the authentication information storage unit 35b and collates whether there is information on the receiving room 31 associated with the read member number. If there is information on the receiving room 31 associated with the read member number, the lock control unit 34 is instructed to unlock the locking device 33 in the corresponding receiving room 31. The customer takes out the luggage from the cargo receiving chamber 31 in which the lock device 33 is unlocked and the door 32 is opened, and the door 32 is closed. When detecting the closed state of the door 32, the lock control unit 34 locks the lock device 33. When the lock device 33 in the receiving room 31 with the status “reserved (with luggage storage)” is switched from closed to open to closed, the reservation management unit 36 of the receiving box 3 assumes that the stored baggage has been picked up by the customer. Judgment is made and the reservation status of the consignment room 31 is updated. That is, the status of the receiving room 31 from which the package has been picked up is changed from “reserved (luggage storage)” to “not reserved”. Note that the process of changing the status of the consignment room 31 from [Reserved (in baggage custody)] to [No reservation] is provided with a parcel detection means in the consignment room 31 and [Reserved (in baggage custody)]. )] May be used when the cargo receiving chamber 31 is in a non-detected state.

  As described above, in the luggage deposit system according to the present embodiment, a customer who desires redelivery of a baggage reserves the receiving room 31 for storing the baggage to be redelivered by the delivery company, so that the unaccompanied baggage can be reliably stored. It can be stored in the receiving box 3. Further, since the re-delivery destination is the receiving box 3 close to the customer's address or the receiving box 3 specified by the customer, the customer can receive the receiving box 3 which is convenient for himself even outside the business hours of the delivery company. You can pick up your luggage.

  Further, when the customer picks up the package from the consignment box 3, it is only necessary to input the member number into the authentication information input unit 35c without inputting his / her name and address, so that personal information can be protected.

  The package re-delivery service by this system is only for members who have registered customer information such as address and name in advance and assigned a membership number. At the start of the service, an authentication process using the membership number and password Since the search request from the customer is accepted after performing the above, the management of the customer information becomes easy.

DESCRIPTION OF SYMBOLS 1 Customer terminal 2 Management server 21 Web server part 22 Terminal authentication part 23 Customer information storage part 24 Box selection part 25 Consignment room reservation part 26 Authentication information transmission part 3 Consignment box 31 Consignment room 32 Door 33 Locking device 34 Lock control part 35 Authentication Department 36 Reservation Management Department NT Network

Claims (5)

A management server configured to be communicable with a customer terminal operated by a customer, and one or a plurality of cargo receiving rooms for storing luggage are installed at a plurality of locations so that communication with the management server is possible. With a consigned receiving box,
The management server
Customer information storage means for storing customer information including the customer's address in advance;
When receiving a search request from the customer terminal, a box selection means for selecting any one receiving box based on the address of the customer who is the transmission source of the search request;
Receiving room reservation means for reserving one of the receiving rooms of the selected receiving box;
Authentication information transmission means for transmitting authentication information including customer information of a customer who is a transmission source of the search request to the receiving box in association with the reserved receiving room,
The receiving box is
A door that allows the luggage to be stored in or taken out of the receiving room;
Locking means for locking each door;
Authentication information storage means for storing the authentication information received from the management server in association with the consignment room reserved in association with the authentication information;
An authentication information input means for inputting authentication information;
Referring to the authentication information storage means, an authentication processing means for determining the presence or absence of a receiving room corresponding to the authentication information input by the authentication information input means;
A luggage storage system comprising: a lock control means for unlocking the lock means in the receiving room if there is a cargo receiving room corresponding to the authentication information input by the authentication information input means.   The said box selection means selects the one receiving box nearest to the address of the customer who is the transmission origin of the said search request among the receiving boxes which have the said receiving room which is not reserved. The listed luggage deposit system.   The box selection means selects any one receiving box based on an instruction from the customer terminal and a first selecting means for selecting any one receiving box based on the address of the customer who is the transmission source of the search request. The luggage storage system according to claim 1 or 2, further comprising: a second selection unit.   The customer information includes at least a customer name, a customer address, and unique customer identification information assigned to the customer, and the authentication information is customer identification information. Item 4. The luggage deposit system according to any one of Items 1 to 3.   5. The package deposit system according to claim 1, wherein the management server receives a search request from the customer after performing a customer authentication process with the customer terminal.

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