JP2011154648A - Reservation management device for shared object, system, program, and method - Google Patents

Abstract

The present invention provides a reservation management apparatus and the like that can suppress a user's temporary holding of a shared object as much as possible and can reduce instability of reservation due to a change in reservation information.
There are a plurality of shared objects reserved and used by a plurality of users, and reservation information including a user ID and a shared object ID is received. For each user ID, a penalty value is set which is incremented when the shared object is reserved but “not used”. When the first user ID is already reserved for the shared object, when the second user ID reservation information is given to the same shared object, the penalty value of the second user ID is If the penalty value is smaller than the penalty value of the first user ID, the reservation information database is controlled so that the second user ID is assigned to the shared object, and the first user ID is moved and assigned to another shared object.
[Selection] Figure 6

Description

  The present invention relates to a technique for managing a reservation from a user for a shared object.

  The shared object used by a large number of users needs to manage its reservation information. For example, in the case of a conference room, a conference room ID (IDentifier) and a date / time zone input in advance by the user must be managed as reservation information. Conventionally, reservation management systems are provided for various shared objects, not limited to conference rooms.

  FIG. 1 is an explanatory diagram showing a reservation status in a reservation management system of the prior art.

  According to FIG. 1, the reservation status in a day time zone of a certain day (for example, January 25, 2010) is shown for the conference rooms A, B, C, and D as shared objects. Users a, b, c, and d input reservation information for these conference rooms to the reservation management system.

(S11) User a inputs reservation information for using “Meeting Room A” for “9:00 to 12:00”. Since conference room A in that day and time zone is empty, the reservation by user a is confirmed.
(S12) User b originally wanted to use “Meeting Room A” for “11: 0 to 12:00”. However, the reservation is confirmed by the user a in the day and time zone of the conference room A, and the user b cannot reserve the conference room A in the day and time zone. Therefore, the user b inputs reservation information for using the “conference room B” that is vacant at “11:00 to 12:00”. As a result, the conference room B confirms the reservation by the user b for the day and time zone.
(S13) Next, the user c inputs reservation information for using “conference room B” for “10: 0 to 11:00”. Since the conference room B in that day and time zone is in an empty state, the reservation by the user c is confirmed.
(S14) Furthermore, the user d inputs reservation information for using “Meeting Room C” for “11: 0 to 13:00”. Since the conference room B in that day and time zone is empty, the reservation by the user d is confirmed.

  Thus, according to the reservation management system in the prior art, reservations for conference rooms are confirmed in order from the user who has input reservation information. However, as a user who inputs reservation information, there are not only those who really intend to use the conference room but also those who reserve the conference room as a temporary hold for the time being. As a result, users who really want to use the conference room often have trouble adjusting the date and time for reserving the conference room.

  Therefore, depending on the reservation situation, there is a user who cannot use the conference room because there is no empty conference room in the desired day and time zone. On the other hand, there is a user who makes a conference room “unused” on the date and time of use even though the conference room is reserved. Some users “cancel” the conference room immediately before the use date. As a result, a user who really wants to use the conference room cannot use the conference room, and there is a problem that an empty conference room exists.

  On the other hand, when a conference room is reserved but not used, there is a technique for opening the conference room so that another user can use it (see, for example, Patent Document 1). . According to this technique, the number of empty conference rooms can be reduced as much as possible.

  In addition, when there is an alternative meeting room, there is a technique for requesting a prior reservation user to change the meeting room (see, for example, Patent Document 2). According to this technology, if the advance reservation user has reserved a conference room that can accommodate a large number of people even though the number of participants is small, the reservation is changed to the advance reservation user for a conference room for a small number of people. Request to do it. Thus, both parties can use the conference room, and the conference room can be effectively utilized.

  Furthermore, there is a technique for giving a penalty when a reservation is canceled and when a reserved conference room is not used, and taking this into consideration when making a reservation (see, for example, Patent Document 3). According to this technique, a reservation of a user with a low penalty value is given priority, and a reservation of a user with a high penalty value can be changed.

JP 2009-237962 A JP-A-11-353390 JP 2004-164319 A

  According to the technique described in Patent Literature 1, since it is not clear whether or not the advance reservation user can use until immediately before the use date and time, the reservation is not stable.

  According to the technique described in Patent Document 2, the advance reservation user does not suppress the user who temporarily holds the conference room because the conference room reservation itself is secured.

  According to the technique described in Patent Literature 3, the reservation information of a user with a high penalty value cannot always be reserved due to the reservation information of a user with a low penalty value. Here, a user with a high penalty value has to make a reservation for another shared space again after receiving a notification that “reservation is impossible”. That is, there is an inconvenience that a reservation is not always confirmed in any shared space.

  Accordingly, the present invention provides a reservation management apparatus, system, program, and method capable of suppressing the user's temporary holding of a shared object as much as possible and reducing the instability of reservation due to change of reservation information. The purpose is to provide.

According to the present invention, there is a plurality of shared objects that are reserved and used by a plurality of users, and a reservation management device that receives reservation information including a user identifier and a shared object identifier,
A reservation information database for storing a user identifier assigned to each shared object based on the reservation information;
Usage status detection means for detecting the usage status of the user “used / not used” for each shared object;
For each user identifier, a user information database that stores a penalty value that is incremented when the shared object is reserved but not used.
When the first user identifier is already reserved for the shared object by the reservation information database, when the second user identifier reservation information is given to the same shared object, the second user identifier If the penalty value is smaller than the penalty value of the first user identifier, the second user identifier is assigned to the shared object, and the first user identifier is moved to another shared object and assigned to the reservation information database. And reservation information control means for controlling.

According to another embodiment of the reservation management device of the present invention,
The reservation information further includes the reservation date and time zone,
The reservation information database stores the user identifier assigned according to the reservation date and time for each shared object based on the reservation information,
The reservation information control means preferably controls the movement of the reservation information for the same shared object and the same day and time zone.

According to another embodiment of the reservation management apparatus of the present invention, the user information database is
In spite of having reserved the shared object, if it is “cancel” within a predetermined time range before the use time, the penalty value for the user identifier is incremented by a value smaller than “not used”,
It is also preferable to decrement the penalty value when the shared object has been used properly for a predetermined number of days or more and the penalty value has not increased.

According to another embodiment of the reservation management device of the present invention,
Depending on the penalty value, the number of forced movements is determined,
For the user information database, the number of forced movements is decremented each time a user identifier is assigned to any shared object,
The reservation information control means determines the reservation of the user identifier for the shared object when the number of movement compulsion corresponding to the user identifier is decremented to 0 by assigning the user identifier to the shared object. It is also preferable.

According to another embodiment of the reservation management device of the present invention,
An upper limit penalty value that can be reserved is set for each shared object.
If the penalty value of the user identifier exceeds the upper limit penalty value, it is preferable that the reservation information control means moves the user identifier to another shared object that does not exceed the upper limit penalty value.

According to another embodiment of the reservation management device of the present invention,
The reservation information further includes reservation condition information,
A shared object has shared condition information,
The reservation information control means, when the reservation information of the user identifier is received for the shared object, if the reservation condition information of the reservation information is not within the range of the shared condition information of the shared object, the user identifier It is also preferred to move and assign to other shared objects.

  According to another embodiment of the reservation management apparatus of the present invention, the shared object is preferably an object related to a service, an object, a physical space, or a virtual space that can be shared and reserved.

According to the present invention, the reservation management server including the function of the reservation management device described above and connected to the network;
And a terminal that transmits reservation information including a user identifier and a shared object identifier to a reservation management server via a network in accordance with a user operation.

According to the present invention, there are a plurality of shared objects that are reserved and used by a plurality of users, and the computer is mounted on an apparatus that manages reservation information including a user identifier, a shared object identifier, and a reservation date and time zone. A reservation management program that
A reservation information database for storing a user identifier assigned to each shared object based on the reservation information;
Usage status detection means for detecting the usage status of the user “used / not used” for each shared object;
For each user identifier, a user information database that stores a penalty value that is incremented when the shared object is reserved but not used.
When the first user identifier is already reserved for the shared object by the reservation information database, when the second user identifier reservation information is given to the same shared object, the second user identifier If the penalty value is smaller than the penalty value of the first user identifier, the second user identifier is assigned to the shared object, and the first user identifier is moved to another shared object and assigned to the reservation information database. The computer is made to function as reservation information control means for controlling.

According to the present invention, there is provided a reservation management method in an apparatus for managing reservation information including a user identifier, a shared object identifier, and a reservation date and time period, wherein there are a plurality of shared objects reserved and used by a plurality of users. There,
Based on the reservation information, for each shared object, a reservation information database that stores a user identifier assigned according to the reservation date and time zone, and
Usage status detection means for detecting the usage status of the user “used / not used” for each shared object;
A user information database that stores a penalty value that is incremented when the shared object is reserved but not used for each user identifier;
A first step in which a first user identifier makes a reservation for the shared object and the date and time according to a reservation information database;
A second step in which reservation information of a second user identifier is given to the same shared object and the same day and time period;
If the penalty value of the second user identifier is smaller than the penalty value of the first user identifier, assign the second user identifier to the shared object and move the first user identifier to another shared object. And a third step of assigning.

  According to the reservation management apparatus, system, program, and method of the present invention, by changing the reservation information according to the penalty value based on the past reservation status and the usage status for each user, the user's Temporary holding can be suppressed as much as possible, and reservation instability caused by changing reservation information can be reduced.

It is explanatory drawing showing the reservation condition in the reservation management system of a prior art. It is a system configuration diagram in the present invention. It is explanatory drawing showing the penalty value with respect to a user identifier. It is explanatory drawing showing the 1st reservation condition of this invention. It is explanatory drawing showing the 2nd reservation condition of this invention. It is explanatory drawing showing the 3rd reservation condition of this invention. It is explanatory drawing showing the 4th reservation condition of this invention. It is a functional block diagram of the reservation management apparatus in this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 2 is a system configuration diagram according to the present invention.

  A shared object is an object related to a service, an object, a physical space, or a virtual space that can be shared and reserved. As the physical space, for example, there are conference rooms inside and outside the company, and as the virtual space, for example, there is a disk space of a storage device. Further, the service may be a seat of a transportation facility, and the thing may be a rental car. That is, the shared objects targeted by the present invention include various objects that can be shared and reserved.

  According to FIG. 2, the user can access the reservation management apparatus (server) 1 and transmit reservation information using the terminal 3 such as a mobile phone or a personal computer. The reservation information includes at least a shared object identifier and a user identifier. When the shared object requires a day and time zone as in a conference room, the reservation information further includes the date and time of use.

  The reservation management apparatus 1 may be provided outside via the Internet and used as cloud computing, or may be provided in-house. The reservation management apparatus 1 is preferably a Web server. As a result, the terminal can transmit reservation information and view the reservation status by Web browsing.

  FIG. 3 is an explanatory diagram showing penalty values for user identifiers.

  According to the present invention, a “penalty value” and a “forced number of movements” are set for each user identifier. The “penalty value” refers to a value given as a penalty for each user when “not used” or “cancelled” despite having made a reservation in the past. “Movement force count” refers to the number of times that the user's reservation information can be moved based on the penalty value. The number of times of forced movement is decremented each time the reservation information is moved, and the reservation information is determined when the number of forced movements becomes zero.

(S31) First, the user a reserves the conference room A as 9:00 to 12:00 on January 6, 2010, but did not use it. As a result, “Penalty value: 2” and “Movement force count: 1” are set for the user a.
(S32) After that, the user a reserves the conference room C as the use date and time January 10, 2010 from 9:00 to 10:00, but cancels immediately before. As a result, the user a is incremented to “penalty value: 3”.
(S33) After that, the user a reserves the conference room A as the use date and time January 20, 2010, 10:00:00 to 13:00, but does not use it again. As a result, the user a is incremented to “penalty value: 5” and “number of forced movements: 2”.

  Thus, the penalty value is incremented for each user from the past reservation situation and its use situation. The higher the penalty value, the greater the number of times that the reserved conference room is moved.

The penalty value is set to the initial value 0. Thereafter, the penalty value is incremented and decremented as follows, for example.
When the reserved conference room is not used: +5
If you cancel a reserved conference room after 3 days before use: +3
If you cancel a reserved conference room 3 days before the date of use: +1
If one month has passed without the above violation: -2

  FIG. 4 is an explanatory diagram showing a first reservation situation according to the present invention.

  According to FIG. 4, an “upper limit penalty value” is set for each shared object (conference room). A user holding a penalty value exceeding this upper limit penalty value cannot reserve and use the shared object. For example, in the case of a conference room, a conference room with a high indoor rank leads to a user who does not use or cancels a reservation many times not making a reservation. That is, such a user can only reserve a conference room with a low room rank.

According to FIG. 4, an upper limit penalty value is set for each conference room as follows.
Maximum penalty for “Conference Room A”: 7
Maximum penalty for “Conference Room B”: 8
Maximum penalty for “Conference Room C”: 5
Maximum penalty for “Conference Room D”: 1
Here, it means that the indoor rank of the conference room D is the highest.

(S41) User a holds “penalty value: 5” and “forced number of movements: 2” as user information. Then, the user a inputs reservation information for using “Conference Room A” for “January 25, 2010, 9: 00 to 12:00”. Since the “maximum penalty value: 7” of the conference room A is the “penalty value: 5” of the user a, the user a can reserve the conference room A. As a result, the conference room A is reserved by the user a for the day and time zone.

  Note that the user a cannot reserve the conference room D. This is because the “upper limit penalty value: 1” of the conference room D with respect to the “penalty value: 5” of the user a.

  FIG. 5 is an explanatory diagram showing a second reservation situation according to the present invention.

(S42) User b holds “penalty value: 3” and “forced number of movements: 1” as user information. Then, the user b inputs reservation information for using the “conference room A” for “January 25, 2010, 11:00 to 12:00”. Since the “upper limit penalty value: 7” of the conference room A is the “penalty value: 2” of the user b, the user b can reserve the conference room A.

(S43) Here, the user “a” has already made a reservation at “Meeting room A” “January 25, 2010, 11:00 to 12:00”. Further, the user a has “the number of forced movements: 2”, and the reservation information of the user a is forced to move twice. That is, the reservation information of the user a is not fixed.

  At this time, the penalty value of user a and the penalty value of user b are compared. Here, the “penalty value: 3” of the user b is smaller than the “penalty value: 5” of the user a. Therefore, the user b is assigned to “January 25, 2010, 11:00 to 12:00” of “Conference room A”. On the other hand, the user a is moved and assigned to another conference room B that is empty at that time. Since the “upper limit penalty value: 8” of the conference room B is the “penalty value: 5” of the user a, the user a can make a reservation in the conference room B. At this time, the reservation information of the user “a” is forced to move, so that “number of forced movements: 2” is decremented by 1 to become “number of forced movements: 1”.

  FIG. 6 is an explanatory diagram showing a third reservation situation according to the present invention.

(S44) The user c holds “penalty value: 2” and “number of times of forced movement: 1” as user information. Then, the user c inputs reservation information for using the “conference room B” for “10:00 to 11:00”. Since the “upper limit penalty value: 8” of the conference room B is the “penalty value: 0” of the user c, the user c can reserve the conference room B.

(S45) Here, the user “a” has already reserved for “Meeting room B” “January 25, 2010, 10:00:00 to 11:00”. At this time, the penalty value of user a is compared with the penalty value of user c. Here, the “penalty value: 0” of the user c is smaller than the “penalty value: 5” of the user a. Therefore, the user c is assigned to “11: 0 to 12:00” of “Conference room B”. On the other hand, the user a is moved and assigned to another conference room C that is empty at that time. Since the “upper limit penalty value: 5” of the conference room C is the “penalty value: 5” of the user a, the user a can make a reservation in the conference room C. At this time, “the number of forced movements: 1” of the user a is decremented by 1 to become “the number of forced movements: 0”. The reservation information of the user “a” who has become “the number of forced movements: 0” is confirmed as reservation here.

  FIG. 7 is an explanatory diagram showing a fourth reservation situation according to the present invention.

(S46) User d holds “penalty value: 8” and “forced number of movements: 4” as user information. Then, the user d inputs reservation information for using the “conference room C” for “11: 0 to 13:00”.

  However, the reservation of the user a is confirmed in the conference room C “25 January 2010, 11:00 to 12:00”. Further, since the “upper limit penalty value: 5” of the conference room C with respect to the “penalty value: 8” of the user d, the user d cannot reserve the conference room C. Furthermore, since the upper limit penalty value is 5 for the other conference rooms D, the user d cannot reserve the conference room D. Therefore, the user d is assigned to “25 January 2010 11: 00 to 13:00” in the conference room B. Since “penalty value: 8” for user d is “upper limit penalty value: 8” for conference room B, user d can reserve conference room B.

  As shown in FIGS. 4 to 7, according to the present invention, the higher the penalty value of the user, the more the number of times the movement is forced to change the reservation. Depending on the reservation status of other users, the reservation is confirmed. Becomes slower.

  FIG. 8 is a functional configuration diagram of the reservation management apparatus according to the present invention.

  According to FIG. 8, the reservation management apparatus 1 has a communication interface 101 and is connected to the Internet or an in-house LAN. The reservation information can be received from the terminal operated by the user via the communication interface 101.

  In addition, the reservation management apparatus 1 includes a reservation information database 111, a user information database 112, and a shared object information database 113.

  The reservation information database 111 stores a reserved user identifier for each shared object identifier. Moreover, it is also preferable to include a use day time zone depending on a shared object. Furthermore, “reservation condition information” may include “number of participants”, “participant rank”, and “required equipment”. When the “number of participants” is larger than the “capacity” of the conference room as a shared object, the conference room is not reserved. If the “participant rank” is higher than the “room rank” of the conference room as a shared object, the conference room is not reserved. For example, a conference room in a laboratory is not reserved for a conference in which directors and visitors participate. If the “necessary equipment” is not included in the “facility equipment” of the conference room as a shared object, the conference room is not reserved.

  The user information database 112 stores a “penalty value” and a “number of forced movements” for each user identifier. The number of forced movements is set based on the penalty value. The greater the penalty value, the greater the number of forced movements. For example, the number of forced movements may be a value proportional to the penalty value or may be set to ½ of the penalty value. The user information database 112 may include a telephone number and an email address in association with the user identifier.

  For each user identifier, the user information database 112 increments the “penalty value” when the shared object is reserved but “not used”. Further, the user information database 112 sets the penalty value that is incremented when “cancel” to a value smaller than the penalty value that increments when “not used”. “Cancel” refers to a case in which reservation cancellation is notified within a predetermined time range before the use time even though the shared object is reserved. A user who does not want to unduly increase the penalty value acts to “cancel” instead of “unused” as much as possible when making a reservation. By “cancel”, an opportunity that other users can use is created, and the shared object can be effectively used. Furthermore, the user database 112 decrements the penalty value when the shared object is used properly for a predetermined number of days or more and the penalty value does not increase. When making a reservation, the user who wants to reduce the penalty value acts not to be “unused” as much as possible but to use it properly. As a result, the shared object can be effectively used.

  The shared object information database 113 includes “accommodation number”, “room rank”, and “facility equipment” as “shared condition information” for each shared object identifier. The shared condition information is compared with “reservation condition information” in the reservation information database 111 to determine whether or not the conference room can be reserved. The content information in the shared object information database 113 is input in advance by the shared object operation manager.

  Furthermore, the reservation management apparatus 1 includes a usage status detection unit 121, a reservation information input unit 122, a reservation information control unit 123, and a reservation status notification unit 124. These functional components are realized by executing a program that causes a computer installed in the apparatus to function.

  The usage status detection unit 121 detects the usage status “used / not used” of the user for each shared object. The usage status detection unit 121 receives usage status data from the shared object. When the shared object is a conference room, usage status data is received from a camera, a human sensor, a microphone, a key input device when entering and leaving the room, and a touchable wireless tag. The usage status detection unit 121 outputs the usage status “used / not used” to the reservation information database 111.

  The reservation information database 111 to which the use status has been input increases the penalty value for each user identifier when the shared object is reserved but “not used”.

  The reservation information input unit 122 receives reservation information for the shared object from the terminal 3 operated by the user. The reservation information includes at least a shared object identifier and a user identifier. Further, it may include a day / time zone to be reserved. Further, in the case of a conference room, the reservation information may include the number of participants, the participant rank, and necessary equipment. The reservation information may be an e-mail transmitted from the terminal, or may be input by web browsing. The input reservation information is output to the reservation information control unit 123.

  The reservation information control unit 123 is provided with the reservation information of the second user identifier for the same shared object when the first user identifier is already reserved for the shared object by the reservation information database 111. However, if the penalty value of the second user identifier is smaller than the penalty value of the first user identifier, the second user identifier is assigned to the shared object, and the first user identifier is moved to another shared object. The reservation information database 111 is controlled so as to be assigned. When the reservation information database 111 includes a reservation date / time zone for each shared object, the reservation information control unit 123 controls the movement of the reservation information for the same shared object and the same day / time zone.

  In addition, the reservation information control unit 123 determines the number of forced movements according to the penalty value. The number of times of forced movement is decremented each time a user identifier is assigned to any shared object due to forced movement. The reservation information control unit 123 determines the reservation of the user identifier for the shared object when the number of movement compulsion corresponding to the user identifier is decremented to 0 by assigning the user identifier to the shared object.

  Furthermore, an upper limit penalty value that can be reserved is set for each shared object. If the penalty value of the user identifier exceeds the upper limit penalty value, the reservation information control unit 123 moves the user identifier to another shared object that does not exceed the upper limit penalty value.

  Furthermore, if the reservation condition information in the reservation information is not within the range of the shared condition information of the shared object, the reservation information control unit 123 moves the user identifier to another shared object and assigns it.

  The reservation status notification unit 124 notifies the user terminal of the reservation status by e-mail or Web browsing. Here, when the shared object is a conference room, an electronic mail may be automatically transmitted to the email address of the participant of the conference. Of course, reservation information may be registered for specific schedule management application software.

  As described above in detail, according to the reservation management apparatus, system, program, and method of the present invention, the reservation information is changed for each user according to the penalty value based on the past reservation status and the usage status. Accordingly, it is possible to suppress the temporary holding of the user with respect to the shared object as much as possible, and to reduce the instability of the reservation due to the change of the reservation information.

  A penalty value is counted for each user, and priority is given to the reservation of a user with a low penalty value. As a result, it is expected that the user refrains from taking a penalty action, and as a result, the use efficiency of the shared object may be improved. In addition, by setting an upper limit penalty value for the shared object itself, a reservation for a user with a high penalty value is inevitably shifted to a shared object with a lower rank. On the other hand, since a shared object with a high rank can be reserved only by a user with a low penalty value, it is expected that the reservation is easy for a user who is using it correctly.

  Various changes, modifications, and omissions of the above-described various embodiments of the present invention can be easily made by those skilled in the art. The above description is merely an example, and is not intended to be restrictive. The invention is limited only as defined in the following claims and the equivalents thereto.

DESCRIPTION OF SYMBOLS 1 Reservation management apparatus, reservation management server 101 Communication interface 111 Reservation information database 112 User information database 113 Shared object information database 121 Usage condition detection part 122 Reservation information input part 123 Reservation information control part 124 Reservation condition notification part 2 Shared object 3 Terminal

Claims (10)

There is a plurality of shared objects that are reserved and used by a plurality of users, and is a reservation management device that accepts reservation information including a user identifier and a shared object identifier,
A reservation information database for storing a user identifier assigned to each shared object based on the reservation information;
Usage status detection means for detecting the usage status of the user “used / not used” for each shared object;
For each user identifier, a user information database that stores a penalty value that is incremented when the shared object is reserved but not used.
When the first user identifier is already reserved for the shared object by the reservation information database, when the second user identifier reservation information is given to the same shared object, the second user identifier If the penalty value is smaller than the penalty value of the first user identifier, the reservation is made so that the second user identifier is assigned to the shared object, and the first user identifier is moved and assigned to another shared object. A reservation management apparatus comprising reservation information control means for controlling an information database. The reservation information further includes a reservation date and time zone,
The reservation information database stores a user identifier assigned according to the reservation date and time for each shared object based on the reservation information,
The reservation management apparatus according to claim 1, wherein the reservation information control unit controls movement of reservation information for the same shared object and the same day and time zone. The user information database is
In spite of having reserved the shared object, if it is “cancel” within a predetermined time range before the use time, the penalty value for the user identifier is incremented by a value smaller than the “not used”,
3. The reservation management apparatus according to claim 1, wherein when the shared object is used properly for a predetermined number of days or more and the penalty value does not increase, the penalty value is decremented. The number of movement compulsions is determined according to the penalty value,
For the user information database, the number of forced movements is decremented each time the user identifier is assigned to any shared object,
The reservation information control means reserves the user identifier for the shared object when the number of movement compulsion corresponding to the user identifier is decremented to 0 by assigning the user identifier to the shared object. The reservation management apparatus according to claim 1, wherein the reservation management apparatus is determined. An upper limit penalty value that can be reserved is set for each shared object,
If the penalty value of the user identifier exceeds the upper limit penalty value, the reservation information control means moves the user identifier to another shared object that does not exceed the upper limit penalty value, and assigns the user identifier. The reservation management apparatus according to any one of claims 1 to 4. The reservation information further includes reservation condition information,
The shared object has shared condition information,
The reservation information control means, when the reservation information of the user identifier is received for the shared object, if the reservation condition information of the reservation information is not within the range of the shared condition information of the shared object, The reservation management apparatus according to any one of claims 1 to 5, wherein the identifier is assigned by being moved to another shared object.   The reservation management apparatus according to claim 1, wherein the shared object is an object related to a service, an object, a physical space, or a virtual space that can be shared and reserved. A reservation management server including the function of the reservation management device according to any one of claims 1 to 7, and connected to a network;
A reservation management system comprising: a terminal that transmits reservation information including a user identifier and a shared object identifier to the reservation management server via the network according to a user operation. A reservation management program for causing a computer mounted in a device for managing reservation information including a user identifier, a shared object identifier, and a reservation date and time period to exist, wherein a plurality of shared objects are reserved and used by a plurality of users Because
A reservation information database for storing a user identifier assigned to each shared object based on the reservation information;
Usage status detection means for detecting the usage status of the user “used / not used” for each shared object;
For each user identifier, a user information database that stores a penalty value that is incremented when the shared object is reserved but not used.
When the first user identifier is already reserved for the shared object by the reservation information database, when the second user identifier reservation information is given to the same shared object, the second user identifier If the penalty value is smaller than the penalty value of the first user identifier, the reservation is made so that the second user identifier is assigned to the shared object, and the first user identifier is moved and assigned to another shared object. A reservation management program for causing a computer to function as reservation information control means for controlling an information database. A reservation management method in an apparatus for managing reservation information including a user identifier, a shared object identifier, and a reservation date and time period, wherein there are a plurality of shared objects reserved and used by a plurality of users,
Based on the reservation information, for each shared object, a reservation information database that stores a user identifier assigned according to the reservation date and time zone;
Usage status detection means for detecting the usage status of the user “used / not used” for each shared object;
A user information database for storing a penalty value that is incremented when the shared identifier is reserved for each user identifier;
A first step in which a first user identifier makes a reservation for the shared object and the time zone according to the reservation information database;
A second step in which reservation information of a second user identifier is given to the same shared object and the same day and time period;
If the penalty value of the second user identifier is smaller than the penalty value of the first user identifier, assign the second user identifier to the shared object and move the first user identifier to another shared object. And a third step of allocating the reservation management method.

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