JP2011039894A - Worker dispatch support program and worker dispatch support apparatus - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a worker dispatch support program and a worker dispatch support apparatus, for selecting a business entity for repairing an apparatus on site in the repair time, from among a plurality of business entities. <P>SOLUTION: The worker dispatch support program 220 includes: a reception step of receiving from a faulty copying machine 30<SB>1</SB>-30<SB>n</SB>identification information identifying the apparatus; a first acquisition step of acquiring information on work time for repairing the failure on the location of the copying machine 30<SB>1</SB>-30<SB>n</SB>, on the basis of the identification information received in the reception step; a second acquisition step of acquiring information on dispatch time for dispatching workers for each of a plurality of business entities; and a selection step of selecting a business entity for repair work from among the plurality of business entities, on the basis of the work time information and dispatch time information. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a worker dispatch support program and a worker dispatch support device.

  Conventionally, when a failure occurs in a device installed under a large number of users, the operator is contacted by the user, and a worker is dispatched by contacting a maintenance service company that undertakes repairs. It was. Proposals have been made for automating the reception of the notification of the occurrence of the failure and the arrangement of the worker (for example, see Patent Document 1).

  The customer engineer dispatch system described in Patent Document 1 collects defect information from devices arranged in a customer via a communication network such as the Internet, and assigns customer engineers based on the customer's charge, the type of device, or the content of the defect It is configured to select multiple people and contact a higher-order customer engineer.

JP 2002-358382 A

  An object of the present invention is to provide an operator dispatch support program and an operator dispatch capable of selecting an operator suitable for a time zone in which a repair operation can be performed at a device installation location from among a plurality of operators. It is to provide a support device.

[1] Acceptance step of accepting identification information for identifying the device from the device in which the failure has occurred, and work capable of repairing the failure at the installation location of the device based on the identification information received in the acceptance step A first acquisition step of acquiring time zone information, a second acquisition step of acquiring information on a dispatchable time zone in which a worker can be dispatched from the operator for each of a plurality of operators, and the acquired The computer executes a selection step of selecting a business operator performing the repair work from the plurality of business operators based on the information on the workable time zone and the acquired information on the dispatchable time zone. Worker dispatch support program to let you.

[2] In the case where the time point of the process is not included in the workable time zone, or the time of processing is not included in any of the dispatchable time zones acquired for each of the plurality of operators, The worker dispatch support program according to [1], wherein the operator having the earliest time until the dispatchable time zone overlaps the workable time zone is selected.

[3] The worker dispatch support program according to [1] or [2], wherein the first acquisition step acquires information on the workable time zone based on operation record information indicating an operation state of the device. .

[4] Accepting means for receiving identification information for identifying the device from the device in which the failure has occurred, and work capable of repairing the failure at the installation location of the device based on the identification information received by the receiving means First acquisition means for acquiring time zone information; second acquisition means for acquiring information on dispatchable time zones in which workers can be dispatched from the operator for each of a plurality of operators; An operator having selection means for selecting a business operator performing the repair work from the plurality of business operators based on the information on the workable time zone and the acquired information on the dispatchable time zone. Dispatch support device.

  According to the first and fourth aspects of the present invention, it is possible to select a business operator that is suitable for a time zone in which repair work can be performed at a place where the device is installed, from among a plurality of business operators.

  According to the invention described in claim 2, even when the operator cannot be dispatched from any of the operators at the time of the selection step, the operator who can dispatch the worker at the earliest among the plurality of operators is selected. It becomes possible to select.

  According to the third aspect of the present invention, it is possible to acquire information on a time zone in which the repair work can be performed at the installation location of the device from the record of the operation state of the device.

FIG. 1 is an overall view showing a configuration example of a worker dispatch support system to which a worker dispatch support apparatus according to a first embodiment of the present invention is applied. FIG. 2 is a schematic diagram illustrating a configuration example of a device according to the first embodiment of the present invention. FIG. 3 is a block diagram showing a schematic configuration of the worker dispatch support apparatus according to the first embodiment of the present invention. FIG. 4 is a flowchart showing a procedure of processing executed by the control unit of the worker dispatch support apparatus according to the first embodiment of the present invention. FIG. 5 is an explanatory diagram showing an example of failure information and identification information sent from the device according to the first embodiment of the present invention. FIG. 6 is an explanatory diagram illustrating a specific example of processing executed by the control unit of the worker dispatch support apparatus according to the first embodiment of the present invention. FIG. 7 is a block diagram showing a schematic configuration of the worker dispatch support apparatus according to the second embodiment of the present invention.

[First Embodiment]
FIG. 1 shows a configuration example of a worker dispatch support system to which the worker dispatch support apparatus of the present invention is applied.

The operator dispatch support system 100, business communication network 1, the operator dispatch support device 2, the copying machine ₃₀ 1 to 30 _n as an example of a device used by the customer, the maintenance of the copying machine ₃₀ 1 to 30 _n perform Terminal devices 40 ₁ to 40 _m installed in a maintenance service company as an example of the user.

  The communication network 1 is an intercommunication communication network constructed by the Internet, a public telephone network, or a dedicated line.

The copiers 30 ₁ to 30 _n are installed in, for example, a library, a company, or an output center or convenience store that can output a large number of printed materials.

The terminal devices 40 ₁ to 40 _m are installed in each maintenance service company, receive information from the worker dispatch support device 2 via the communication network 1, and display this information on the screen to inform the person in charge of the maintenance service company. It is possible to show. In the following description, the terminal devices 40 ₁ to 40 _m will be described as communication devices that can receive an electronic mail from the worker dispatch support device 2 and display the contents on the screen.

Figure 2 shows a configuration example of the copying machine ₃₀ 1 to 30 _n which is one of the copying machine 30 ₁ used by the customer. Copier 30 ₁ includes an image reading unit 31 that reads an image from a recording medium on which a document or image information of the user is recorded, the image forming unit 32 that forms an image read by the image reading unit 31 to the medium such as printing paper, An operation monitoring unit 33 that monitors the operation states of the image reading unit 31 and the image forming unit 32 and a communication unit 34 connected to the communication network 1 are configured.

The operation monitoring unit 33 monitors the operation states of the image reading unit 31 and the image forming unit 32, and the time for replacement of consumables such as toner or a photosensitive drum has occurred, or a paper jam has occurred or a document transport mechanism has failed. etc., to detect the occurrence of potential barriers to perform functions of the copier 30 _1.

The communication unit 34 transmits information on the failure detected by the operation monitoring unit 33 to the worker dispatch support apparatus 2 via the communication network 1. The copiers 30 ₂ to 30 _n have the same configuration.

FIG. 3 shows a configuration example of the worker dispatch support device 2. The worker dispatch support device 2 includes a computer 20 and a communication unit 23. The computer 20 includes a control unit 21 and a storage unit 22, and the control unit 21 is connected to a communication unit 23. The communication unit 23 communicates with the control unit 21, the copiers 30 ₁ to 30 _n and the terminal devices 40 ₁ to 40 _m via the communication network 1.

  The control unit 21 executes a worker dispatch support program 220 stored in the storage unit 22 by a CPU (Central Processing Unit), whereby a reception unit 211, a determination unit 212, a workable time zone acquisition unit 213, and a dispatchable unit It functions as a time zone acquisition unit 214, a business operator selection unit 215, a failure cause estimation unit 216, a worker dispatch instruction unit 217, and the like.

  The storage unit 22 includes a memory element such as a RAM (Random Access Memory) and a ROM (Read Only Memory), a hard disk, and the like. The storage unit 22 stores a worker dispatch support program 220, failure determination information 221, customer information 222, maintenance service company information 223, failure identification information 224, and the like necessary for executing the processing of the control unit 21.

The accepting unit 211 receives fault information indicating that a fault has occurred from the copier in which the fault has occurred (any _{one of the} copiers 30 ₁ to 30 _n ) and the fault has occurred via the communication network 1 and the communication unit 23. Identification information for identifying and specifying the copying machine is received.

  The determination unit 212 refers to the failure determination information 221 in the storage unit 22 on the basis of the failure identification code indicating the content of the failure included in the failure information received by the receiving unit 211, and determines the operator's Determine if dispatch is necessary. In the failure determination information 221, information indicating the necessity of the worker is registered for each failure identification code.

  The workable time zone acquisition unit 213 refers to the customer information 222 in the storage unit 22 based on the identification information received by the reception unit 211, identifies the customer where the device is installed, and the customer selects the worker. Information on an acceptable time zone, that is, a workable time zone during which a failure can be repaired at the place where the device is installed is acquired. In the customer information 222, a device identification code as identification information of a device installed in each customer, information on the location of each customer, and information on work hours such as business hours for each customer day of the week are mutually exchanged. It is associated and registered.

The dispatchable time zone acquisition means 214 has a dispatchable time zone indicating a time zone during which an operator can be dispatched from the maintenance service company for each maintenance service company in charge of maintenance of the copiers 30 ₁ to 30 _n . Information is acquired with reference to the maintenance service company information 223 in the storage unit 22. Registered in the maintenance service company information 223 are information on the location and area of each maintenance service company, information on the dispatchable time zone and holiday for each day of the week, information on the e-mail address of the terminal devices 40 ₁ to 40 _m , and the like. ing.

  Based on the information on the workable time zone acquired by the workable time zone acquisition unit 213 and the information on the dispatchable time zone acquired by the dispatchable time zone acquisition unit 214, the business operator selection unit 215 The maintenance service company that can dispatch the worker to the customer of the equipment that has failed the earliest is selected.

The failure cause estimation means 216 estimates the cause of the failure by referring to the failure identification information 224 in the storage unit 22 based on the failure record information included in the failure information sent from the copying machines 30 ₁ to 30 _n . The failure record information sent from the copiers 30 ₁ to 30 _n includes information such as reading values of various sensors at the time of failure occurrence, other failure occurrence histories within a predetermined time before the failure occurrence, and software processing history. It is.

Further, the failure identification information 224 stores a cause of a failure that may occur in the copying machines 30 ₁ to 30 _n and a state at the time of occurrence or before the occurrence of the failure in association with each other. The cause of the failure can be estimated by comparing with the information stored in H.224. In the failure identification information 224, information on the cause of the failure is stored as character information that can be understood by the operator. This character information is, for example, “there is a remaining piece of paper or a connection failure of the sensor harness”.

The worker dispatch instructing means 217 is an e-mail for instructing dispatch of workers to the terminal devices 40 ₁ to 40 _{m of} the maintenance service company selected by the operator selecting means 215 via the communication unit 23 and the communication network 1. Send.

(Operation of the first embodiment)
FIG. 4 is a flowchart illustrating a procedure of processing executed by the control unit 21 of the worker dispatch support apparatus 2. In this flowchart, it is assumed that a failure has occurred in the copying machine 30 _x among the copying machines 30 ₁ to 30 _n .

Failure of the copier 30 _x occurs, detects this operation monitoring unit 33 of the copying machine 30 _x, transmits the failure information and identification information to the worker dispatch support device 2 via the communication unit 34. The control unit 21 of the worker dispatch support apparatus 2 receives the failure information and the identification information via the communication unit 23.

Reception means 211 of the control unit 21, communication unit 23 receives via the communication network 1, receives the failure information and identification information from the copier 30 _x (S10). Transmitted from the copying machine 30 _x takes place in the contents email format example described below.

Figure 5 shows an example of the content of the e-mail including failure information and identification information sent from the copying machine 30 _x. “1. Device identification code” is an example of identification information that identifies the copying machine 30 _x . “2. Failure date and time” is information indicating the date and time when the failure occurred. “3. Fault identification code” is information indicating the content of the fault with a code symbol. “4. Fault record information” indicates output information of various sensors when a fault occurs, various history information, and the like. “2. Failure occurrence date and time”, “3. Failure identification code”, and “4. Failure record information” are examples of failure information. The control unit 21 performs the following processing based on these pieces of information.

The determination unit 212 refers to the failure determination information 221 based on the failure identification code included in the failure information received in step S10, and determines whether or not worker dispatch is necessary (S11). More specifically, the failure identification codes received from the copying machine 30 _{x as} the failure identification codes of a plurality of failures registered as failures requiring worker dispatch in the failure determination information 221 (“123-456 in the example of FIG. 5). ]), The determination unit 212 determines that worker dispatch is necessary, and if not, determines that worker dispatch is unnecessary.

If it determined to be unnecessary work dispatch at step S11 (S11; No), the determination unit 212 transfers the failure information and identification information transmitted from the copying machine 30 _x as reference information to a predetermined destination (S12), the control The process of the unit 21 ends. This transfer is carried out, for example, by e-mail to the manufacturer of the copying machine 30 _x destined.

If it is determined that it is necessary to dispatch an operator at step S11 (S11; Yes), the working time zone acquisition means 213, see customer information 222 to device identification code received from the copying machine 30 _x as the key information Then, the customer where the copying machine 30 _x is installed is specified (S13). Hereinafter, this customer is referred to as “customer A”. Next, the workable time zone acquisition means 213 refers to the customer information 222 and acquires information on the location of the customer A and information on the workable time zone such as business hours for holidays and days of the week (S14).

  Next, the dispatchable time zone acquisition means 214 refers to the maintenance service company information 223 and extracts the maintenance service company in charge of the location of the customer A (S15). It is assumed that a plurality of maintenance service companies in charge of the location of the customer A are registered.

  Next, the dispatchable time zone acquisition means 214 acquires the dispatchable time zone information of the plurality of maintenance service companies extracted in step S15 with reference to the maintenance service company information 223 (S16).

  Next, the business entity selection means 215 acquires information on the current date and time, and determines whether the current time is included in the workable time zone of the customer A (S17). When it is determined that it is included in step S17 (S17; Yes), the business operator selecting means 215 determines the maintenance service company (hereinafter referred to as this maintenance service) located closest to the location of the customer A among the maintenance service companies extracted in step S15. The service company is identified as “maintenance service company A”) (S18).

Next, the business entity selection means 215 determines whether or not the current time is included in the dispatchable time zone of the maintenance service company A (S19). When included (S19; Yes), operators selecting means 215 selects as the maintenance service company to repair the fault that has occurred the maintenance service company A in the copying machine 30 _x (S20).

Next, the failure cause estimating means 216 refers to the above-mentioned failure identification information 224 based on the failure record information included in the failure information sent from the copying machine 30 _x and acquires information on the estimated cause of the failure (S21). ).

Next, the worker dispatch instructing means 217 transmits the instruction information for dispatching the worker to the customer A to the terminal device of the maintenance service company A (any _{one of the} terminal devices 40 ₁ to 40 _m ) (S22). ). This instruction is transmitted via the communication unit 23 and the communication network 1 in the e-mail format, the electronic mail, failure information and identification information sent from the location of the customer A information and copier 30 _x, and step Information on the presumed cause of the failure acquired in S21 is included.

  On the other hand, when it is determined in step S19 that the current time is not included in the dispatchable time zone of the maintenance service company A (S19; No), the business entity selection means 215 performs maintenance among the maintenance service companies extracted in step S15. It is determined whether there is a maintenance service company capable of dispatching workers at the present time based on information on a dispatchable time zone of a maintenance service company other than service company A (S23).

If there is a maintenance service company which can dispatch worker at present (S23; Yes), the maintenance service company (if there are a plurality of closest maintenance service company on the location of the customer) generating the copying machine 30 _x The maintenance service company that repairs the fault is selected (S24). Thereafter, the cause-of-failure estimation means 216 and the worker dispatch instruction means 217 execute the above-described processing of step S21 and step S22, and the processing ends.

Further, when there is no maintenance service company that can dispatch workers at the present time (S23; No), or when the current time is not included in the workable time zone acquired in step S14 (S17; No), the operator The selection means 215 determines whether or not there is a maintenance service company that can dispatch an operator at the time when the next workable time zone is entered (for example, the business start time of the customer on the next day) (S25). When it is determined that it exists (S25; Yes), the business operator selecting means 215 causes the copier _30x to generate the maintenance service company (the maintenance service company closest to the location of the customer A when there are a plurality of maintenance service companies). Is selected as a maintenance service company for repairing (S26). Thereafter, the cause-of-failure estimating means 216 and the worker dispatching instruction means 217 execute the above-described processing of step S21 and step S22, and the processing ends.

On the other hand, when there is no maintenance service company that can dispatch the worker at the next time when the workable time zone is entered (S25; No), the operator selecting means 215 can dispatch the maintenance service company extracted in step S15. on the basis of the band, it is selected as the maintenance service company to repair the fault that generated the worker dispatch possible maintenance service company in the copying machine 30 _x at the earliest time (S27). Thereafter, the cause-of-failure estimation means 216 and the worker dispatch instruction means 217 execute the above-described processing of step S21 and step S22, and the processing ends.

(Concrete example)
FIG. 6 is an explanatory diagram showing a specific example of selecting a maintenance service company based on the processing shown in the flowchart. In the example shown in this figure, the workable time zone of customer A is from 8:30 to 17:00, the dispatchable time zone of maintenance service company X is from 10:00 to 18:00, and the dispatchable time zone of maintenance service company Y is 9:00. From 16:00.

When the reception unit 211 receives failure information and identification information from the copier 30 _x of the customer A at time T ₁₀ (8:15), this time is not the workable time zone of the customer A (included in the workable time zone). In addition, neither the maintenance service company X nor the maintenance service company Y is yet in the dispatchable time zone. For this reason, the business operator selecting means 215 causes the workable time zone and the dispatchable time zone of the customer A to overlap after the failure information is accepted by the processing of step S17, step S25, and step S27 of the flowchart shown in FIG. The maintenance service company Y (the workable time zone and the dispatchable time zone overlap at time T ₁₁ (9:00)) is selected as the earliest time to visit.

  In addition, as a case where a failure occurs at a time other than the time when customer A can work, there may be a case where a failure occurs during the inspection of the copying machine, a case where a failure occurs during the replacement work of consumables, and the like.

When the reception unit 211 receives failure information and identification information from the copier 30 _x of the customer A at time T ₂ (12:00), the time T ₂ is the workable time zone of the customer A, and maintenance service Since both the company X and the maintenance service company Y are in the dispatchable time zone, the business operator selecting means 215 performs the processing from step S17 to step S20 in the flowchart shown in FIG. Is selected.

Further, when the reception unit 211 receives failure information and identification information from the copier 30 _x of the customer A at time T ₃ (16:30), the time T ₃ is the workable time zone of the customer A, and the maintenance service company X is a dispatchable time zone, but maintenance service company Y is not a dispatchable time zone. Accordingly, the business operator selecting means 215 selects the maintenance service company X by the processing from step S17 to step S20, step S23 and step S24 of the flowchart shown in FIG.

When the reception unit 211 receives failure information and identification information from the copier 30 _x of the customer A at time T ₄₀ (17:30), the maintenance service company X is in a dispatchable time zone, but the time T ₄₀ is It is not the workable time zone of customer A. Next, since the customer A enters the workable time zone at 8:30 on the next day, the business operator selecting means 215 performs this time by the processing of step S17, step S25, and step S27 of the flowchart shown in FIG. The maintenance service company Y that enters the dispatchable time zone at the earliest time after (8:30) (time T ₄₁ (9:00)) is selected.

As a result of the above processing, when worker dispatching instruction information is transmitted from the worker dispatch support apparatus 2 to the selected maintenance service company, the maintenance service company dispatches the worker to the customer A, and the worker fails. The copying machine _30x is repaired by referring to the information of the probable cause.

[Second Embodiment]
FIG. 7 shows a configuration example of the worker dispatch support apparatus 2 according to the second embodiment of the present invention. The worker dispatch support apparatus 2 according to the present embodiment has an operation record collection means 218 added to the control unit 21 with respect to the worker dispatch support apparatus 2 according to the first embodiment shown in FIG. The operation record information 225 is added to the unit 22, and other configurations are common.

In the first embodiment, the workable time zone acquisition unit 213 refers to the customer information 222 and acquires information on the customer's workable time zone registered in advance, but in this embodiment, the operation record collection Based on the operation record information 225 of the copying machines 30 ₁ to 30 _n stored in the storage unit 22 by the means 218, information on the customer's workable time zone is acquired. Hereinafter, operations of the operation record collection unit 218 and the workable time zone acquisition unit 213 according to the present embodiment will be described.

The operation record collection unit 218 receives operation record information indicating the operation status of the image reading unit 31 and the image forming unit 32 from the operation monitoring unit 33 of each of the copying machines 30 ₁ to 30 _n regardless of whether or not a failure has occurred. Collected via the communication unit 34 and the communication network 1. Collection of operation record information from each of the copying machines 30 ₁ to 30 _n is performed periodically (for example, once a day).

  The operation record information includes information indicating the contents of processing performed by the image reading unit 31 and the image forming unit 32, such as the number of printed sheets, paper size, black and white or color type, and information on the date and time when the processing was performed. It is recorded. The operation record collection unit 218 stores the collected operation record information in the operation record information 225. The operation record information stored in the operation record information 225 is stored for a predetermined number of days (for example, two weeks).

  The work available time zone acquisition means 213 refers to the operation record information 225 when acquiring information on the customer's work available time zone, and determines the work available time zone of the customer based on the operation record information on the same day in the past. Estimate and get. For example, when there is information indicating the contents of processing performed by the image reading unit 31 and the image forming unit 32 between 8:00 am and 5:00 pm on the past Monday, and there is no information in other time zones The customer's workable time zone on Monday is estimated to be from 8:00 am to 5:00 pm.

According to the present embodiment, based on the operation record information of each of the copying machines 30 ₁ to 30 _n collected by the operation record collection unit 218, the work available time zone acquisition unit 213 acquires the work available time zone of the customer. For this reason, it is not necessary to investigate and register information on each customer's workable time zone, and even if the customer's business hours change and the workable time zone changes, A corresponding maintenance service company is selected.

[Third Embodiment]
Next, a third embodiment of the present invention will be described. In the first embodiment, the worker dispatching instruction unit 217 transmits the instruction information for dispatching the worker to the maintenance service company selected by the operator selecting unit 215, and the processing is completed. In the present embodiment, after transmitting the instruction information for dispatching the worker to the maintenance service company, a notification that the maintenance service company cannot respond to the dispatch request due to the absence of the worker or the like works via the terminal device. If the worker dispatch support apparatus 2 is present, the operator selection means 215 performs selection processing again from the maintenance service companies other than the maintenance service company according to the above procedure, and selects the maintenance service company. Then, the worker dispatch instruction means 217 transmits the instruction information for dispatching the worker to the selected maintenance service company. For this reason, the worker is dispatched from the maintenance service company that can finally dispatch the worker at the earliest time.

[Other embodiments]
The present invention is not limited to the above-described embodiments, and various modifications can be made without departing from the gist of the present invention. In addition, the constituent elements of the above-described embodiments can be arbitrarily combined without departing from the gist of the invention, or some constituent elements can be omitted or simplified.

  For example, the worker dispatching instruction to the maintenance service company performed by the worker dispatch instructing means 217 is not limited to an electronic mail, but may be performed by a telephone call by facsimile or automatic voice. Further, the instruction to the maintenance service company is not automatically given by the worker dispatch support device 2 so that the selection result of the operator selection means 215 is displayed on a display screen such as an LCD (Liquid Crystal Display). The worker dispatch support device 2 may be configured so that the operator contacts the maintenance service company.

  Part or all of the program used in the above embodiment may be configured by hardware. The program used in the above embodiment may be downloaded from a network to a storage unit in the information processing apparatus, or may be taken into a storage unit in the information processing apparatus from a storage medium such as a CD-ROM.

DESCRIPTION OF SYMBOLS 1 ... Communication network, 2 ... Worker dispatch assistance apparatus, 20 ... Computer, 21 ... Control part, 22 ... Memory | storage part, 23 ... Communication part, 31 ... Image reading 32, image forming unit, 33, operation monitoring unit, 34, communication unit, 100, worker dispatch support system, 211, receiving unit, 212, determining unit, 213 ··· Workable time zone acquisition means, 214 · · · Dispatchable time zone acquisition means, 215 ··· Operator selection means, 216 · · · Failure cause estimation means, and 217 · · · Worker dispatch instruction means and 218 ... Operation record collection means, 220 ... Worker dispatch support program, 221 ... Fault determination information, 222 ... Customer information, 223 ... Maintenance service company information, 224 ... Fault identification information, 225 ... operation record information, 30 ₁ -30 _n: copy machine, 40 ₁ -40 _m: terminal device

Claims (4)

A reception step for receiving identification information for identifying the device from the device in which the failure has occurred;
Based on the identification information received in the reception step, a first acquisition step of acquiring information on a workable time zone in which the failure repair work can be performed at the installation location of the device;
A second acquisition step of acquiring information on a dispatchable time zone in which an operator can be dispatched from the operator for each of a plurality of operators;
A selection step of selecting a business operator performing the repair work from the plurality of business operators based on the acquired information on the available work time zone and the acquired information on the dispatchable time zone. Worker dispatch support program to be executed by computer.   In the selection step, when the time of the process is not included in the workable time zone or when it is not included in any of the dispatchable time zones acquired for each of the plurality of operators, the workable time The worker dispatch support program according to claim 1, wherein the operator having the earliest time until the dispatchable time zone overlaps the belt is selected.   3. The worker dispatch support program according to claim 1, wherein the first acquisition step acquires information of the workable time zone based on operation record information indicating an operation state of the device. Receiving means for receiving identification information for identifying the device from the device in which the failure has occurred;
Based on the identification information received by the reception means, a first acquisition means for acquiring information on a workable time period in which the failure can be repaired at the installation location of the device;
Second acquisition means for acquiring information on a dispatchable time zone in which a worker can be dispatched from the operator for each of a plurality of operators;
Selection means for selecting a business operator performing the repair work from the plurality of business operators based on the acquired information on the available work time zone and the acquired information on the dispatchable time zone. A worker dispatch support apparatus having

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