JP2010239528A - Management system and method of service provided in communication network - Google Patents

Abstract

A terminal device user who uses a service is quickly and accurately informed of the service scheduled to be stopped and information on the service to be stopped due to the influence.
In a service management system 2 in a communication network, the entire communication network is managed based on information 3A-3C in databases 12-15, and service contents of service providing servers 5A-5N are defined and registered. When the scheduled stop plan information PL is transmitted to the center server 10, based on the registered line information 3B, device information 3A, and service information 3C, at least one of the communication facility 3 and the service Sv due to the stop The contents of the service Sv are displayed on the web page 21 on the communication network for the service Sv determined to be affected and the service Sv to be stopped.
[Selection] Figure 1

Description

  The present invention relates to a service management system and method in a communication network.

  In general, it is required to maintain high system reliability for communication facilities of a communication network. For this reason, when planned outage work is planned for a certain facility, the manager of the facility jurisdiction managing and operating the communication network affected by the stop work in advance, that is, the central supervision station in the facility jurisdiction terminal device Information on scheduled work plans is sent from the center server. In recent years, services provided by communication networks are increasing in variety and complexity. For this reason, it has become difficult to manage with a communication network management method based on the technical idea that there is one service accommodated in a communication line between terminal devices as in the prior art. For example, as shown in the conceptual diagram of service provision in the communication network shown in FIG. 8, the application server bodies 101 to 103 (servers A to C) that create the service and the terminals that receive the service are provided for the service provision in the communication network. The devices 201 to 203 (terminals A to C) and the communication network 100 that connects these devices and provides communication are configured. With recent advances in server technology and communication networks, it is possible to provide a variety of services with a single server body, or to provide services with a combination of multiple server bodies. It can be used. Examples of the services provided here include a televised meeting between remote locations, a lightning occurrence observation system (collection information distribution) linked to a lightning generation measurement system (lightning information collection), and the like. .

  By the way, in the management and operation of the communication network, information on communication devices such as transmission devices, multiplexing devices and terminals constituting the communication network, and communication line information composed of these devices is managed by the center server of the central monitoring station. The provided service is managed on the service providing server side. For this reason, when a service stoppage or abnormality occurs, facilities related to the reported service quality abnormality are searched from the service facility database, and the past service quality history related to the reported service quality abnormality Network from the quality information database, and based on these search results, identify the network device or range that is assumed to be causing the service quality abnormality, and attach the importance and frequency to notify the abnormality of the network device Is known (see Patent Document 1).

JP 2003-92571 A

  However, in the above-described conventional apparatus or system, although the service quality abnormality is detected by linking the service quality monitoring function and the equipment monitoring function, the terminal device receiving the service is provided. However, it is troublesome for users to identify the cause of service stoppage or service abnormality, and to identify and take countermeasures from various service management materials on the service providing server side. In addition, when a service providing server or communication network device is stopped, the scheduled stop plan slip only contains information on the communication line (communication equipment) to be stopped, so which service is stopped by the communication line to be stopped. The service manager manually checks the communication line based on the communication line information and various service management documents described in the planned stoppage plan, and the service users are notified of The contents are communicated. For this reason, it is not only troublesome, but there is a risk of misidentification and communication leakage. In addition, when it is desired to know service information, a search must be made from the various service management materials. Furthermore, if there is no contact from the work manager on the terminal device side that uses the service, and the service is stopped, the cause remains unknown, so contact the central monitoring station or wait for contact without knowing the reason. There is no choice but to wait for recovery. In this way, I want to know information such as what service a terminal device is receiving, which server is providing that service, and where the communication network's communication facilities are used. In this case, it is necessary to search from various service management materials each time, or to check the service management materials against the equipment information constituting the communication network, which is troublesome and may cause errors. There is a problem.

  The present invention has been made in order to solve the above-described problems. When a scheduled outage plan is registered in a communication network management and operation system for communication equipment in a communication network, failure information is sent to the communication network management and operation system. Provision in a communication network that allows the user of the terminal device receiving the service to quickly and accurately know the service scheduled to be stopped, the service that has been stopped, and the service that is affected by the stop or failure It is an object of the present invention to provide a service management system and method.

  A management system for a service provided in a communication network according to claim 1 of the present invention manages and operates the lines and facilities of the entire communication network based on information on the communication facilities stored in a database, and is scheduled to be stopped from outside. The center server to which the plan information and the failure information of the communication facility are respectively transmitted, the service providing server that is connected to the communication network and provides the service, and the terminal device that can use the service via the communication network The center server defines and registers the service contents of the service providing server, and is registered when scheduled stop plan information or failure information is sent from at least one of the communication facilities or services from the outside. Based on the line information, device information, and service information, Determining the influence of at least one of the communication facilities or services due to the failure, and displaying the contents of the service on the web page on the communication network for the service determined to be affected and the service to be stopped. It is a feature.

  In the management system for the service provided in the communication network according to claim 1 of the present invention, the line and equipment of the entire communication network are managed and operated based on the information of the communication equipment stored in the database, and the scheduled stop operation from the outside The center server to which the plan information and the failure information of the communication facility are respectively transmitted, the service providing server that is connected to the communication network and provides the service, and the terminal device that can use the service via the communication network The center server defines and registers the service contents of the service providing server, and is registered when scheduled stop plan information or failure information is sent from at least one of the communication facilities or services from the outside. Stop based on line information, device information and service information Or determining the influence of at least one of the communication facilities or services due to the failure and displaying the contents of the service on the web page on the communication network for the service determined to be affected and the service to be stopped. As a result, the service contents of the service providing server are defined and registered in the center server, and when the planned outage plan information or failure information is sent from at least one of the communication facilities or services from the outside, Based on the registered line information, device information, and service information, an influence on at least one of the communication facilities or services due to the stop or failure is determined. The contents of the service determined to be affected are displayed on a web page on the communication network. For this reason, the user of the terminal device receiving the service can quickly and easily determine when and what service is stopped due to the reason, for the reason, through the web page, or when it is currently stopped. I can know.

  In the communication service management system in the communication network according to claim 2 of the present invention, the center server extracts the terminal device receiving the service for the service determined to be affected, and the extracted terminal device The content of the service is transmitted and displayed.

  In the provided service management system in the communication network according to claim 2 of the present invention, the center server extracts the terminal device that receives the service for the service determined to be affected, and the extracted terminal device By sending and displaying the contents of the service, the user of the terminal device receiving the service can grasp the status of the service that he / she uses without opening the web page. be able to.

  According to a third aspect of the present invention, there is provided a management system for a service provided in a communication network, wherein the communication network is connected to the center server so as to be able to exchange information about the status of the communication equipment and communicates with the center server. And the center server extracts the equipment jurisdiction terminal device in charge of the communication equipment that is determined to be affected based on the impact judgment result, and the extracted equipment jurisdiction place The determination result is transmitted and displayed on the terminal device.

  In the service management system in the communication network according to claim 3 of the present invention, the communication network is connected to the center server so as to be able to exchange information about the state of the communication equipment through communication with the center server. And the center server extracts the equipment jurisdiction terminal device in charge of the communication equipment that is determined to be affected based on the impact judgment result, and the extracted equipment jurisdiction place By transmitting the determination result to the terminal device and displaying it, the facility jurisdiction terminal device can receive information about the communication facility determined to be affected and the service related to the communication facility, In addition, when and what services are stopped or affected through web pages for any reason. You can know quickly and easily that.

  In a service management system for a communication network according to claim 4 of the present invention, a service providing server is composed of a plurality of servers that provide different services, and a terminal device selectively selects the services. It is a terminal device that can use.

  In the management system for provided services in the communication network according to claim 4 of the present invention, the service providing server is composed of a plurality of servers that provide different services, and the terminal device selectively selects the services. The terminal device user receiving the service can use the web page even when a plurality of service providing servers cooperate to provide one service. You can know the contents of the service through.

  A management system for service provided in a communication network according to claim 5 of the present invention manages and operates the lines and facilities of the entire communication network based on information on communication facilities stored in a database, and is scheduled to be stopped from outside. The center server to which the plan information and the failure information of the communication facility are respectively transmitted, and the network line and facility of the facility jurisdiction are connected so that information on the state of the communication facility can be exchanged through communication with the center server. A facility jurisdiction terminal device to be managed, a service providing server connected to a communication network and capable of providing a service, and a terminal device capable of using the service via the communication network. Service information registration procedure for defining service contents and registering them in the database When the planned outage plan information or failure information is sent from at least one of the communication equipment or service from the outside, the stop or stop is based on the line information, device information, and service information registered in the database, respectively. Extract and extract the impact determination means for determining the impact on at least one of the communication facilities or services due to the failure, and the equipment jurisdiction terminal device in charge of the communication equipment determined to be affected by the impact determination means The contents of the service are transmitted on the communication network for the influence result transmitting means for transmitting and displaying the determination result to the designated facility jurisdiction terminal device, the service to be stopped and the service determined to be affected by the influence determination means. Service impact result display means to be displayed on the page It is intended to.

  In the management system of the service provided in the communication network according to claim 5 of the present invention, the line and equipment of the entire communication network are managed and operated based on the information of the communication equipment stored in the database, and the scheduled stop operation from the outside The center server to which the plan information and the failure information of the communication facility are respectively transmitted, and the network line and facility of the facility jurisdiction are connected so that information on the state of the communication facility can be exchanged through communication with the center server. A facility jurisdiction terminal device to be managed, a service providing server connected to a communication network and capable of providing a service, and a terminal device capable of using the service via the communication network. Service information registration that defines service contents and registers them in the database When the planned outage plan information or failure information is sent from at least one of the communication facilities or services from the outside, the system is stopped based on the line information, device information, and service information registered in the database, respectively. Or, the influence determination means for determining the influence on at least one of the communication facilities or services due to the failure, and the equipment jurisdiction terminal device in charge of the communication equipment determined to be affected by the influence determination means, The content of the service is transmitted on the communication network with respect to the influence result transmitting means for transmitting and displaying the determination result to the extracted equipment jurisdiction terminal device, and the service to be affected by the service to be stopped and the influence determining means. Service impact result display means to display on the web page The service information registration means defines the service content of the service providing server and registers it in the database, and the planned stop plan information or failure information is sent from the outside to the center server for at least one of the communication facilities or services. And the influence determining means determines the influence on at least one of the communication facilities or services due to the stoppage or failure based on the line information, device information, and service information registered in the database, and transmits the influence result. The means extracts the equipment jurisdiction terminal device in charge of the communication equipment determined to be affected by the influence judgment means, transmits the judgment result to the extracted equipment jurisdiction terminal device, displays the result, and displays the service influence result display Means for services determined to be affected by the impact determination means The contents of the service are displayed on a web page on the communication network. For this reason, the user of the terminal device receiving the service can not only know when the service is stopped or affected via the web page, but the administrator of the terminal device having the jurisdiction over the facility You can receive information about the communication equipment that is determined to be affected and the services associated with the communication equipment, and quickly and when and what services are stopped or affected via the web page It is easy to know.

  In the service management system for a communication network according to claim 6 of the present invention, the service influence result display means transmits information on the service determined to be affected to the terminal device receiving the service. It is characterized by being displayed.

  In the provided service management system in the communication network according to claim 6 of the present invention, the service influence result display means transmits the information about the service determined to be affected to the terminal device receiving the service. Thus, the user of the terminal device receiving the service can grasp the status of the service used by the user without opening the web page.

  In the management system for service provided in the communication network according to claim 7 of the present invention, the database is defined as a line information database for registering communication facility line information, and a device information database for registering communication facility apparatus information. The service server includes a service information database for registering service contents and a scheduled stop plan database for registering scheduled stop plan information when a scheduled stop plan for which a stop operation is scheduled is input. Extract means for searching and extracting line information, equipment information, and service information from the line information database, equipment information database, and service information database; Registered line information, device information, and service information And the scheduled stop plan registration means for sending the extracted information to be stopped to the influence determination means, and the influence determination means is based on the information to be stopped received from the planned stop plan registration means. And determining the line, device, and service that are affected by the outage, and registering each information of the line to be stopped and the information about the line, device, and service that are affected by the stop in the scheduled stop plan database, The planned outage plan registration means includes a planned outage plan registered in the planned outage plan database, information on the line, equipment, and service to be stopped, and information on the line, equipment, and service that are affected by the outage. The equipment jurisdiction extracted by the extraction means as the equipment jurisdiction terminal device affected by the planned stoppage plan and the affected equipment jurisdiction terminal device It is characterized in that the display and transmitted to the terminal device.

  In the management system for service provided in the communication network according to claim 7 of the present invention, the database is defined as a line information database for registering line information of communication facilities, and a device information database for registering apparatus information of communication facilities. The service server includes a service information database for registering service contents and a scheduled stop plan database for registering scheduled stop plan information when a scheduled stop plan for which a stop operation is scheduled is input. Extract means for searching and extracting line information, equipment information, and service information from the line information database, equipment information database, and service information database; Registered line information, device information, and service information A planned stop plan registration unit that extracts and sends out the extracted information to be stopped to the influence determination unit, and the influence determination unit includes the information to be stopped received from the planned stop plan registration unit. And determining the line, device, and service that are affected by the outage, and registering the information to be suspended and the information about the line, device, and service that are affected by the outage in the planned outage plan database The planned outage plan registration means includes a planned outage plan registered in the planned outage plan database, information on the line, equipment, and service to be stopped, and information on the line, equipment, and service that are affected by the outage. The facility jurisdiction extracted by the extraction means as the equipment jurisdiction location terminal device that has planned the planned stoppage plan and the affected equipment jurisdiction location terminal device By displaying and send it to the Tokoro terminal equipment, the administrator of all the facilities under the jurisdiction where the terminal device that is affected by the scheduled stop plan, it is possible to know the contents of the service that is affected with communication equipment information.

  In the service management system for a communication network according to claim 8 of the present invention, the center server includes the scheduled stop plan registered in the scheduled stop plan database, each information on the line, device, and service to be stopped, and the stop. Based on the information affected by the line affected by the line and the equipment and service, the stop date and time, the stop line, the stop device, the stop communication network classification, the stop service, the affected stop line affected, the affected stop device, the influence Create a planned outage plan slip that includes information about the outage communication network classification and the affected outage service, send this planned outage plan slip to the relevant terminal in charge of the facility in charge of maintenance, and display this planned outage plan. The present invention is characterized by comprising a scheduled stop plan form creating means for displaying a form on a web page.

  In the service providing management system in the communication network according to claim 8 of the present invention, the center server includes the scheduled outage plan registered in the planned outage plan database, each information on the line, apparatus, and service to be stopped, and the outage. Based on the information affected by the line affected by the line and the equipment and service, the stop date and time, the stop line, the stop device, the stop communication network classification, the stop service, the affected stop line affected, the affected stop device, the influence Create a planned outage plan slip that includes information about the outage communication network classification and the affected outage service, send this planned outage plan slip to the relevant terminal in charge of the facility in charge of maintenance, and display this planned outage plan. By providing means for creating planned outage planning slips that display votes on a web page, The administrator of the terminal in the jurisdiction location can not only know the contents of the service scheduled to be stopped by the planned stop plan form received, but also can see the planned stop plan form through the web page at other equipment place terminal devices. As a result, it is possible to grasp the stop work plan that is being performed in the entire network at each maintenance location, and to efficiently plan the stop work.

  According to a ninth aspect of the present invention, there is provided a management system for a service provided in a communication network, wherein the service information registration means includes a service name, a service content, a classification of the communication network that provides the service, and a device that provides the service. The service content is defined based on each information, and when there is a related service that provides one service in combination with other services, the service content is also defined based on the information of the related service. It is.

In the provided service management system in the communication network according to claim 9 of the present invention,
The service information registration means defines the service content based on each information of the service name, the service content, the classification of the communication network that provides the service, and the device that provides the service, and is combined with other services. If there is a related service that provides a single service, by defining the service content based on the information of the related service, even if the provided service is diverse and complex, it is integrated and accurate. Can be managed.

  According to a tenth aspect of the present invention, there is provided a management system for a service provided in a communication network, in which service information registration means includes service definition server device master information, terminal device master information, and a device of a communication network device. If one service is provided by master information, line master information of a communication network, and a plurality of service providing server devices, registration is performed in association with group master information about the group of the related service providing server devices. It is a feature.

  In the provided service management system in the communication network according to claim 10 of the present invention, the service information registration means includes the defined service contents, service providing server device master information, terminal device master information, and communication network device device. When providing one service with master information, line master information of a communication network, and a plurality of service providing server devices, registration is performed in association with group master information about the group of the related service providing server devices. As a result, the association between the service and the communication facility is finely performed, so that the accuracy of determining the influence is improved.

  In the service management system for a communication network according to claim 11 of the present invention, when a service information registration unit provides a new service, the service information registration unit creates and registers service master information corresponding to the service. If a new service involves the establishment of a service providing server device, the service providing server device master information is updated to register the master information of the service providing server device and the communication network device line, and the new service establishes a new terminal device. If so, update the terminal device master information to register the master information of the terminal device and the communication network device line, and if the new service involves the establishment of a new communication network device, update the device master information of the communication network device. Register the master information of the line between communication network devices and create a new service. When provided by a plurality of service providing server device, it is characterized in registering the group master information for a group of its associated service providing server.

  In the service management system for a communication network according to claim 11 of the present invention, when a new service is provided, the service information registration means creates and registers service master information corresponding to the service, and If a new service involves the establishment of a service providing server device, the service providing server device master information is updated to register the master information of the service providing server device and the communication network device line, and the new service establishes a new terminal device. If so, update the terminal device master information to register the master information of the terminal device and the communication network device line, and if the new service involves the establishment of a new communication network device, update the device master information of the communication network device. Register the master information of the line between communication network devices and create a new service. When it is provided by multiple service providing server devices, new service is added or devices and terminal devices are newly established by registering the group master information for the group of related service providing server devices. However, since updating and registration are repeated each time, the contents of the service can always be grasped in real time.

  According to a twelfth aspect of the present invention, there is provided a management system for service provided in a communication network, wherein the service influence result display means searches and displays a configuration diagram of the service providing server device and the communication network device, and a system configuration diagram inquiry screen. , A communication line accommodation information inquiry screen for retrieving and displaying service information accommodated in a communication line, a service providing server device providing a service, a terminal device receiving the service, and a relationship between a plurality of service providing server devices It is possible to display each list screen of services to be used and service usage.

  In the provided service management system in the communication network according to claim 12 of the present invention, the service influence result display means retrieves and displays a configuration diagram of the service providing server device and the communication network device, and a system configuration diagram inquiry screen; , A communication line accommodation information inquiry screen for retrieving and displaying service information accommodated in a communication line, a service providing server device providing a service, a terminal device receiving the service, and a relationship between a plurality of service providing server devices The web page can selectively display system configuration diagrams, communication line capacity information, and related devices and services, so that it is easy to use. improves.

  According to a thirteenth aspect of the present invention, there is provided a management method for a service provided in a communication network, which manages and operates lines and facilities of the entire communication network based on information on communication facilities stored in a database, and is scheduled to be stopped from outside. The center server to which the plan information and the failure information of the communication facility are respectively transmitted, the service providing server that is connected to the communication network and provides the service, and the terminal device that can use the service via the communication network After the service contents of the service providing server are defined and registered, the center server is registered when scheduled outage plan information or failure information is sent from at least one of the communication facilities or services from the outside. Stop or fail based on line information, device information, and service information And determining the influence on at least one of the communication facilities or services, and displaying the contents of the service on the web page on the communication network for the service determined to be affected and the service to be stopped. To do.

  In the management method of the service provided in the communication network according to the thirteenth aspect of the present invention, the line and facility of the entire communication network are managed and operated based on the information of the communication facility stored in the database, and the scheduled stop operation from the outside The center server to which the plan information and the failure information of the communication facility are respectively transmitted, the service providing server that is connected to the communication network and provides the service, and the terminal device that can use the service via the communication network After the service contents of the service providing server are defined and registered, the center server is registered when scheduled outage plan information or failure information is sent from at least one of the communication facilities or services from the outside. Based on the line information, device information, and service information, The influence on at least one of the communication facilities or services according to is determined, and the contents of the service are displayed on the web page on the communication network for the service determined to be affected and the service to be stopped. The service contents of the service providing server are defined and registered in the center server, and when the planned outage plan information or failure information for at least one of the communication facilities or services is sent from the outside, it is registered respectively. Based on the line information, the device information, and the service information, an influence on at least one of the communication facilities or services due to the stoppage or failure is determined. The contents of the service determined to be affected are displayed on a web page on the communication network. For this reason, the user of the terminal device receiving the service can quickly and easily determine when and what service is stopped due to the reason, for the reason, through the web page, or when it is currently stopped. I can know.

  According to a fourteenth aspect of the present invention, when the center server extracts the terminal device that receives the service for the service determined to be affected, the extracted service is applied to the extracted terminal device. The content of the service is transmitted and displayed.

  In the provided service management method in the communication network according to claim 14 of the present invention, when the center server extracts the terminal device that receives the service for the service determined to be affected, the extracted terminal device By sending and displaying the contents of the service, the user of the terminal device receiving the service can grasp the status of the service that he / she uses without opening the web page. be able to.

  According to a fifteenth aspect of the present invention, there is provided a management method for a service provided in a communication network, wherein the communication network is connected to the center server so as to be able to exchange information about the state of the communication equipment and communicates with the center server. If the facility jurisdiction terminal device that manages the communication equipment that is determined to be affected on the basis of the impact judgment result is extracted, the extracted equipment jurisdiction location The determination result is transmitted and displayed on the terminal device.

  In the management method of the service provided in the communication network according to claim 15 of the present invention, the communication network is connected to the center server so as to be able to exchange information about the status of the communication equipment through communication with the center server, and the network line and equipment of the facility jurisdiction If the facility jurisdiction terminal device that manages the communication equipment that is determined to be affected on the basis of the impact judgment result is extracted, the extracted equipment jurisdiction location By transmitting the determination result to the terminal device and displaying it, the facility jurisdiction terminal device can receive information about the communication facility determined to be affected and the service related to the communication facility, In addition, when and what services are stopped or affected through web pages, Can know takes either quickly and easily.

  In the management system for the service provided in the communication network according to claim 1 of the present invention, the line and equipment of the entire communication network are managed and operated based on the information of the communication equipment stored in the database, and the scheduled stop operation from the outside The center server to which the plan information and the failure information of the communication facility are respectively transmitted, the service providing server that is connected to the communication network and provides the service, and the terminal device that can use the service via the communication network The center server defines and registers the service contents of the service providing server, and is registered when scheduled stop plan information or failure information is sent from at least one of the communication facilities or services from the outside. Stop based on line information, device information and service information Or determining the influence of at least one of the communication facilities or services due to the failure and displaying the contents of the service on the web page on the communication network for the service determined to be affected and the service to be stopped. Therefore, when service information is registered on the center server side, the user of the terminal device receiving the service stops when and for what reason the service is stopped or affected through the web page. Or whether the vehicle is currently stopped can be quickly and easily known, and the work efficiency can be improved.

  In the management system of the service provided in the communication network according to claim 5 of the present invention, the line and equipment of the entire communication network are managed and operated based on the information of the communication equipment stored in the database, and the scheduled stop operation from the outside The center server to which the plan information and the failure information of the communication facility are respectively transmitted, and the network line and facility of the facility jurisdiction are connected so that information on the state of the communication facility can be exchanged through communication with the center server. A facility jurisdiction terminal device to be managed, a service providing server connected to a communication network and capable of providing a service, and a terminal device capable of using the service via the communication network. Service information registration that defines service contents and registers them in the database When the planned outage plan information or failure information is sent from at least one of the communication facilities or services from the outside, the system is stopped based on the line information, device information, and service information registered in the database, respectively. Or, the influence determination means for determining the influence on at least one of the communication facilities or services due to the failure, and the equipment jurisdiction terminal device in charge of the communication equipment determined to be affected by the influence determination means, The content of the service is transmitted on the communication network with respect to the influence result transmitting means for transmitting and displaying the determination result to the extracted equipment jurisdiction terminal device, and the service to be affected by the service to be stopped and the influence determining means. Service impact result display means to be displayed on the web page Therefore, when service information is registered on the center server side, the user of the terminal device receiving the service can quickly and easily know when and what service is stopped or affected by the web page. Can improve the efficiency of the work, and the manager of the terminal having jurisdiction over the facility can quickly and easily know the information of the communication facility or service determined to be affected based on the result of the impact determination. It is possible to improve work efficiency.

  In the management method of the service provided in the communication network according to the thirteenth aspect of the present invention, the line and facility of the entire communication network are managed and operated based on the information of the communication facility stored in the database, and the scheduled stop operation from the outside The center server to which the plan information and the failure information of the communication facility are respectively transmitted, the service providing server that is connected to the communication network and provides the service, and the terminal device that can use the service via the communication network After the service contents of the service providing server are defined and registered, the center server is registered when scheduled outage plan information or failure information is sent from at least one of the communication facilities or services from the outside. Based on the line information, device information, and service information, Since the influence on at least one of the communication facilities or services according to is determined, the contents of the service are displayed on the web page on the communication network for the service determined to be affected and the service to be stopped. Once the service information is registered on the center server side, the user of the terminal device that receives the service is notified when and what service is stopped for any reason or for any reason through the web page, or It is possible to quickly and easily know whether the vehicle is currently stopped, and work efficiency can be improved.

FIG. 1 is a system configuration diagram showing a service management system in a communication network according to a first embodiment of the present invention. (Example 1) FIG. 2 is a conceptual diagram showing an example of service provision in the management system shown in FIG. FIG. 3 is an explanatory diagram showing an example in which the status of cooperation between the service content registered in the management system of FIG. 1 and the communication equipment associated with the service is displayed on the web page. FIG. 4 shows a process from the process of inputting a planned stop plan to the center server in the management system of FIG. It is process drawing which shows to a process. FIG. 5 is a process showing from the process of inputting a scheduled stop plan to the center server to the process from the scheduled stop plan slip being delivered to the terminal in charge of the facility in the management system of FIG. 1 when the stop target is a service. FIG. FIG. 6 is a conceptual explanatory diagram when work is performed by the management system of FIG. FIG. 7 is a conceptual explanatory diagram showing how to manage a provided service in a conventional communication network in comparison with the present invention shown in FIG. FIG. 8 is a conceptual diagram illustrating an example of service provision in a communication network.

  The service contents of the service providing server are defined by the center server with the purpose of quickly and easily informing the user of the terminal device receiving the service when and which service will be stopped or affected. In addition to registration, when the planned outage plan information or failure information is sent from at least one of the communication facilities or services from the outside, it is stopped or stopped based on the registered line information, device information, and service information, respectively. Determine the effect on at least one of the communication facilities or services due to the failure, send the determination result to the terminal at the facility jurisdiction in charge of the communication facility determined to be affected, display the result, and the service scheduled to be stopped The contents of the service for the service determined to be affected Causes display on the web page on network, the information about the determined service affected was achieved by that so as to be displayed and transmitted to the terminal device receiving a supply of the service.

  Hereinafter, the present invention will be described with reference to embodiments shown in the drawings. FIG. 1 is a system configuration diagram of a service management system in a communication network according to a first embodiment of the present invention. As shown in FIG. 1, a management system 2 for a service provided in a communication network according to the present embodiment is configured such that an entry terminal and a display terminal are integrally formed, and a network line communication facility 3 ( 3 (see FIG. 3) (including personal computers and mobile terminals; hereinafter referred to as equipment jurisdiction terminal devices) 4 and these equipment jurisdiction terminal devices 4 and communication lines (IP network, private line network, public network). Connected to and exchange information via the telephone network, etc., and manages and operates the entire network line based on the communication equipment 3 information 3A, 3B and service information 3C stored in the databases 12-15. And a service providing server 5A, 5B,... 5N connected to the communication network and capable of providing the service Sv. Available terminals 6A the service Sv through a network, constituted by a 6B · · 6N. The center server 10 includes a monitoring control terminal device (not shown) in which an entry terminal and a display terminal are integrally configured. The network in this embodiment refers to a communication network. The communication facility 3 refers to a power supply device, a communication device (equipment) that receives power supply from the power supply device (hereinafter referred to as a device), and a line accommodated in the communication device. Examples of the service Sv include a meeting between televisions at remote locations, a lightning generation measurement system (lightning information collection), and a lightning generation state observation system (collection information distribution) linked to this measurement system. .

  As shown in FIG. 2, the service providing servers 5A to 5N provide different services Sv “A”, Sv “B”... For each of the servers 5A to 5N. In addition, a single or a plurality of services Sv “A”, Sv “B”... Are provided for each of the servers 5A to 5N. Further, the service providing servers 5A to 5N can provide one service in cooperation with the plurality of service providing servers 5A to 5N. The terminal devices 6A to 6N can receive single or plural services Sv “A”, Sv “B”,... For each of the terminal devices 6A to 6N. Further, one terminal device 6A to 6N can receive a single service integrated from a plurality of linked service providing servers 5A to 5N.

  The facility jurisdiction terminal device 4 manages the communication facility 3 of the communication network line of its own maintenance area (branch) in the entire communication network. When a stop work plan is scheduled in the maintenance area of the facility supervising part 4, the planned stop work plan information PL is transmitted to the center server 10 through the communication control unit 11 of the center server 10. It is supposed to be.

  When the center server 10 receives information about the communication equipment 3 of the network line, that is, the data 3A of the equipment and the data 3B of the equipment, from the terminal section 4 of the facility jurisdiction or the outside through the communication control unit 11, the communication equipment 3 The apparatus information 3A is registered in the apparatus database (database) 13 and the line information 3B of the communication facility 3 is registered in the line database (database) 12, respectively. When the service information 3C of the service providing servers 5A to 5N is sent from the service providing servers 5A to 5N or from the outside through the communication control unit 11, the device / line / service registration unit 16 defines the contents of the service. Are registered in the service database (database) 14. Further, when the planned stop plan PL scheduled to be stopped is input from the facility jurisdiction terminal device 4, the center server 10 creates a planned stop plan database (database) 15 for registering the planned stop plan information PL. I have. The device / line / service registration unit 16 requested the registered line information 3B, device information 3A, and service information Sv from each of the databases 12 to 14 when requested from the facility jurisdiction terminal device 4. The information is transmitted to the facility jurisdiction terminal device 4 and displayed.

  Upon receiving the service information 3C, the device / line / service registration unit 16 provides the service Sv name “A”... “N” and the service Sv content [Ac]. When there is a related service that defines a service content based on each information of the communication network classification CLS and the devices 3A and 3B that are service providers and provides one service in combination with other services, The service content is defined based on the service information (“A” + “B”). The device / line / service registration unit 16 determines service contents based on the information “A” to “N”, “Ac” to “Nc”, CLS, 3A, 3B, (“A” + “B”). Once defined, it is registered in the service database 14. For this reason, even if the provided services are various and complicated, they can be managed in an integrated and accurate manner. Further, the device / line / service registration unit 16 converts the defined service contents into service providing server device master information, terminal device master information, device master information of a communication network device, and line master information of a communication network. It is designed to be associated and registered. Furthermore, when the device / line / service registration unit 16 provides one service Sv “A” to Sv “E” by the plurality of service providing server devices 5A to 5C, the group 5A to the related service providing server device 5A to 5V. Registration is made in association with the group master information for 5C. For this reason, the association between the service Sv and the communication facility 3 is finely performed.

  The center server 10 includes an extraction unit (extraction means) 17 that searches and extracts the line information 3B, the apparatus information 3A, and the service information 3C from the line database 12, the apparatus database 13, and the service database 14; When the scheduled stop work plan information PL is received from 4 through the communication control unit 11, the registered line information 3B, device information 3A, and service information 3C to be stopped are extracted through the extraction unit 17, and the extracted stop target is obtained. A planned stop plan registration unit (scheduled stop plan registration means, influence result transmission means) 18 for sending each of these pieces of information 3A to 3C to the outside is provided.

  The center server 10 receives either one or both of the scheduled stop plan information PL for the communication equipment 3 and the scheduled stop plan information PL for the service Sv from either the extraction unit 17 or the scheduled stop plan registration unit 18. When the scheduled stop plan information PL is sent, the influence on the communication facility 3 or the service Sv due to the scheduled stop is determined based on the line information 3B, the device information 3A, and the service information 3C registered in the databases 12 to 15, respectively. An influence determining unit (effect determining means) 19 for determining is provided.

  The center server 10 includes the scheduled outage plan PL registered in the planned outage plan database 15, the information 3A to 3C of the line, apparatus, and service to be stopped, and the line, apparatus, and service that are affected by the outage. Based on the information 3A to 3C, the stop date and time, stop line, stop device, stop communication network classification, stop service, affected stop line, affected stop device, affected stop communication network classification, and affected stop service A scheduled stop plan slip PLf including each information is created, and this scheduled stop plan slip PLf is transmitted to the equipment supervising location terminal device 4 of the relevant maintenance location extracted by the extraction unit 17 and displayed, and this scheduled stop Scheduled stop plan form creation unit (scheduled stop plan form creation) that displays the plan form PLf on the web page 21 on the network Stage, and a service impact result display means) 20. The web page 21 serves as a common bulletin board that can be opened by a user in the organization with a password, and is opened on the network in advance. This web page 21 can be viewed from any terminal device 4, 6A to 6N in the organization. In this way, the manager of the facility jurisdiction terminal device 4 at the maintenance department can not only know the contents of the service scheduled to be stopped by the received scheduled stop plan slip PLf, but also at other equipment jurisdiction terminal devices 4. Since the scheduled stop plan slip PLf can be viewed through the web page 21, the stop work plan being performed in the entire network can be grasped at each maintenance department, and the stop work plan can be efficiently developed.

  By the way, the scheduled stop plan registration unit 18 of the center server 10 extracts the facility jurisdiction terminal device 4 in charge of the communication facility 3 determined to be affected by the influence determination unit 19 by the extraction unit 17 and extracts the extracted facility. The determination result PLx determined to be affected by the jurisdiction point terminal device 4 is transmitted and displayed. As a result, it is possible to grasp not only the equipment supervising location terminal device 4 that has planned the scheduled stop plan PL but also the service that is affected by the affected equipment supervising location terminal 4 and the service that is affected by the outage. For this reason, the manager of all the facility jurisdiction terminal devices 4 affected by the scheduled stop plan PL can know the contents of the affected service Sv together with the communication facility information 3.

  Further, the planned stop plan form creation unit 20 of the center server 10 transmits the contents of the service for the service to be stopped based on the planned stop plan PL and the service determined to be affected by the influence determination unit 19 on the network. It is displayed on page 21. For example, the service Sv “C” provided by the service providing server 5B illustrated in FIG. 2 is assumed to be a lightning occurrence information collection service, and the service Sv “D” provided by the service providing server 5C illustrated in FIG. Assuming that the collection information distribution service distributes the lightning collection information provided in “C” to the terminal devices 4 and 6A to 6N, these services Sv “C” and Sv “D” function in cooperation with each other. Therefore, when one service Sv “C” is stopped, the other service Sv “D” is affected and stopped. For this reason, the user of the terminal device 6C receiving the lightning generation information distribution service from both the service providing servers 5B and 5C does not know the servers 5B and 5C that provide the service, but is scheduled to stop by the scheduled stop plan PL. It is understood that the services Sv “C” and Sv “D”, that is, the distribution service of lightning occurrence information cannot be received. At this time, when failure information is transmitted from the outside to the center server 10 in place of the scheduled stop plan PL and is registered in the databases 12 to 14 by the device / line / service registration unit 16, the extraction unit 17 is based on the failure information. Further, the scheduled stop plan registration unit 18 and the influence determination unit 19 can recognize a service that cannot be provided in real time without knowing where the fault is. As described above, the terminal devices 6A to 6N receiving the service can quickly and easily know when and what service is stopped or influenced by the web page 21 as long as the terminal device 6A to 6N accesses the web page 21.

  Further, the scheduled stop plan form creation unit (service influence result display means) 20 extracts the terminal devices 6A to 6N receiving the service for the service determined to be affected by the extraction unit 17, and is extracted. The information 3C about the service determined to be affected by the terminal devices 6A to 6N and the information 3C about the service scheduled to be stopped are transmitted and displayed. The users of the terminal devices 6A to 6N receiving the service can grasp the status of the service used by the user without opening the web page. Furthermore, the scheduled stop plan form creation unit 20 searches the system configuration diagram for displaying the configuration diagrams of the service providing server devices 5A to 5N and the communication network device 3 through the web page 21 as shown in FIG. Screen Vw1, communication line accommodation information inquiry screen Vw2 for searching and displaying service information Sv accommodated in the communication line, service providing server devices 5A to 5N for providing services, and terminal devices 6A for receiving services 6N, the list screens Vw3 to Vw5 of related services and service usages among a plurality of service providing server devices are selectively displayed. For this reason, since the system configuration diagram, communication line accommodation information, and a list of related devices and services are selectively displayed on the web page 21, usability is improved.

  When a new service is provided, the scheduled stop plan registration unit 18 creates service master information corresponding to the service and registers it in the service database 14. Further, when the new service involves the establishment of the service providing server device 5, the scheduled stop plan registration unit 18 updates the service providing server device master information and obtains master information on the service providing server device and the communication network device line. It registers in the databases 11-14. Furthermore, when the new service involves the establishment of the terminal device 6, the scheduled stop plan registration unit 18 updates the terminal device master information and registers the master information of the terminal device 6 and the communication network device line. ing. Then, when the new service involves the establishment of the communication network device 3, the scheduled stop plan registration unit 18 updates the device master information of the communication network device and registers the master information of the line between the communication network devices. ing. In addition, when a new service is provided by a plurality of service providing server devices, the scheduled stop plan registration unit 18 registers group master information about the group of the related service providing server devices. For this reason, the latest information is reflected in real time. Thus, in the provided service management system in the communication network according to the present embodiment, the center server defines and registers the service content of the service providing server, and at least one of the communication facility or the service from the outside. When scheduled outage plan information or failure information is sent, the impact on at least one of the communication facilities or services due to the outage or failure is determined based on the registered line information, device information, and service information. The contents of the service determined to be affected and the service to be stopped are displayed on a web page on the communication network.

  Next, a management method for a provided service in a communication network according to the present invention will be described based on the operation of the provided service management system in the communication network according to the embodiment. The management method of the provided service in the communication network according to the present invention is as follows. First, the network line communication facility 3 is connected to the apparatus / line / service registration unit 16 from the facility-controlled terminal device 4 or the outside through the communication control unit 11 of the center server 10. When the information 3A, 3B is sent, the device / line / service registration unit 16 registers the information 3A, 3B in the databases 13, 12 respectively. When service information 3C provided by the service providing servers 5A to 5N is sent from the service providing servers 5A to 5N or from the outside to the apparatus / line / service registering unit 16 through the communication control unit 11, the contents of the service are defined. To be registered in the service database 14. Then, when the planned stop plan PL is input from the equipment jurisdiction terminal device 4 to the planned stop plan registration unit 18 of the center server, the planned stop plan registration unit 18 registers the planned stop plan information PL in the planned stop plan database 15. To do.

  Next, when the planned outage work plan information PL is sent from the facility location terminal device 4 or the outside to the planned outage plan registration unit 18 through the communication control unit 11 of the center server 10, the planned outage plan registration unit 18 extracts The registered line information 3B, device information 3A, and service information 3C to be stopped are extracted through the unit 17, and the extracted pieces of information 3A to 3C to be stopped are sent to the influence determining unit 19. The influence determination unit 19 determines the influence on the communication facility 3 or the service Sv due to the scheduled stop based on the scheduled stop plan information PL and the pieces of information 3A to 3C to be stopped extracted by the extraction unit 17. The determination result PLx is registered in the planned stop plan database 15 and is sent to the planned stop plan registration unit 18 and the planned stop plan form creation unit 20. The planned outage plan registration unit 18 extracts the equipment jurisdiction terminal device 4 in charge of the communication equipment 3 determined to be affected based on the received judgment result PLx by the extraction unit 17, and the extracted equipment jurisdiction terminal The determination result PLx determined to be affected by the device 4 is transmitted and displayed, and the determination result PLx is transmitted and displayed on the facility jurisdiction terminal device 4 that has planned the planned stop plan PL.

  Upon receiving the determination result PLx from the influence determination unit 19, the scheduled stop plan form creation unit 20 receives information 3A on the scheduled stop plan PL registered in the planned stop plan database 15 and the line, device, and service to be stopped. Based on -3C and the information 3A-3C of the line, device, and service affected by the stop, the scheduled stop plan slip PLf is created, and this scheduled stop plan slip PLf is extracted by the extraction unit 17 It is transmitted to and displayed on the equipment jurisdiction location terminal device 4 of the maintenance department in charge, and this scheduled stop plan slip PLf is displayed on the web page 21 on the network. For this reason, the user of the terminal device receiving the service can quickly and easily know when and what service is stopped or influenced by the web page. In addition, the equipment jurisdiction terminal device 4 that has planned the planned outage plan PL includes information 3A to 3C on the line, device, and service to be stopped, and information on the line, device, and service that are affected by the stop. Since 3A to 3C are transmitted and displayed, the manager of the facility jurisdiction terminal device 4 that has planned the planned stop plan PL, what services are stopped and affected by the planned stop plan PL Can know. In addition, the communication facility 3 affected by the scheduled stop plan PL or the facility jurisdiction location terminal device 4 having jurisdiction over the service Sv is affected by the information 3A to 3C of the line, device and service to be stopped, and the stoppage. Since the information 3A to 3C of the received line, device, and service is transmitted and displayed, it is possible to grasp the stop work plan that is being performed in the entire network, and to efficiently plan the stop work plan. .

  In addition, when receiving the determination result PLx from the influence determination unit 19, the scheduled stop plan form creation unit 20 extracts the terminal devices 6 </ b> A to 6 </ b> N receiving the service for the service determined to be affected by the extraction unit 17. The information 3C of the service to be stopped, the information 3C of the service determined to be affected, and the information 3C of the service scheduled to be stopped by the scheduled stop plan PL are transmitted to the extracted terminal devices 6A to 6N. To display. For this reason, the users of the terminal devices 6A to 6N receiving the service can only access the service they are using without opening the web page or being involved in the state of the communication equipment. It is possible to grasp the situation. In this manner, the users of the terminal devices 6A to 6N receiving the service can quickly and accurately know the information 3C of the service scheduled to be stopped and the information 3C of the service to be stopped due to the influence.

  Next, the service determination of the influence determination unit 19 will be described with reference to the flowchart shown in FIG. 4 when the stop target is a device and a line, and the flowchart shown in FIG. 5 when the stop target is a service (application). To do. First, when the stop target is a device and a line, as shown in FIG. 4, a scheduled stop plan PL is sent from the facility jurisdiction terminal 4 to the center server 10, and information on the stop date and time, the stop target device, the line, etc. Is input (step S1), the scheduled stop plan registration unit 18 obtains the information 3A to 3C from the databases 12 to 14 (step S2), and based on the information 3A to 3C, the stop target device (stop) A device, a line, and a related part that are stopped under the influence of the target line are developed (step S3). Furthermore, the service and the related part which are stopped under the influence of the stop target device (stop target line) are developed (step S4). Next, the service to be stopped under the influence of the stop service and the related parts are expanded (step S5). Then, the developed information is registered in the scheduled stop plan database 15 (step S6). Next, a form (scheduled outage plan form) PLf describing the devices, lines, and services related to each of the relevant locations for the registered planned outage plan PL is created (step S7). Then, the created scheduled stop plan slip PLf is distributed to the facility jurisdiction terminal device 4 at each related place (step S8).

  Next, when the stop target is a service (application), as shown in FIG. 5, information 3C such as the stop date and time, the stop target service (application) from the service providing servers 5A to 5N or the outside When input to the line / service registration unit 16 (step S11), the scheduled stop plan registration unit 18 obtains the information 3A to 3C from the databases 12 to 14 (step S12), and based on the information 3A to 3C. Then, the service to be stopped under the influence of the service to be stopped (application) and the related portion are expanded (step S13). Furthermore, the apparatus, the line, and the related part that are stopped at the stop service (application) are developed (step S14). Next, the developed information is registered in the scheduled stop plan database 15 (step S15). Thereafter, a form (scheduled outage plan form) PLf describing the devices, lines, and services related to each of the relevant portions of the registered scheduled outage plan PL is created (step S16). Then, the created scheduled stop plan slip PLf is distributed to the facility jurisdiction terminal device 4 at each related place (step S17).

  FIG. 6 is a conceptual explanatory diagram when work is performed by the provided service management system 2 in the communication network according to the embodiment, compared with the conceptual explanatory diagram of the provided service management in the conventional communication network shown in FIG. Show. The management system 2 of the provided service in the communication network according to the embodiment manages the service separately from the communication equipment of the network in the management of the provided service in the conventional communication network shown in FIG. As shown in Fig. 2, communication facilities including services can be managed in an integrated manner.

  In the above embodiment, the service scheduled to be stopped in the future based on the scheduled stop plan form is described, but the service is not limited to this, and the service is stopped based on the failure information sent from the outside to the center server. The service information may be displayed on the web page, the terminal device receiving the service may be searched, and the information on the stopped service may be transmitted to the terminal device.

2 Management System 3 Communication Equipment 3A Device Information 3B Line Information 3C Service Information 5A-5N Service Providing Server 6A-6N Terminal Device 10 Center Server 12-15 Database 21 Web Page Sv Service PL Scheduled Stop Plan

Claims (15)

A center server that manages and operates the lines and facilities of the entire communication network based on the information on the communication facilities stored in the database, and sends out the planned outage schedule information and the failure information of the communication facilities from the outside. A service providing server that is connected to a communication network and provides a service, and a terminal device that can use the service via the communication network,
The center server defines and registers the service contents of the service providing server, and when the planned outage plan information or failure information is sent from at least one of the communication facilities or services from the outside, the registered line Based on the information, the device information, and the service information, an influence on at least one of the communication facility or service due to the stop or failure is determined, and the service determined to be affected and the service to be stopped are determined for the service. A service management system for a communication network, characterized in that the content is displayed on a web page on the communication network.   The center server extracts a terminal device that receives the provision of the service for the service determined to be affected, and transmits and displays the content of the service to the extracted terminal device. A service management system for the communication network described. The communication network is connected to the center server so as to be able to exchange information about the state of the communication facility through communication, and is connected to the facility jurisdiction terminal device for managing the network line and facility of the facility jurisdiction,
The center server extracts a facility jurisdiction terminal device in charge of the communication equipment determined to be affected based on the influence judgment result, and transmits the judgment result to the extracted equipment jurisdiction terminal device for display. The service management system for a communication network according to claim 1, wherein the service is provided in the communication network.   4. The service providing server includes a plurality of servers that provide different services, and the terminal device is a terminal device that can selectively use the service and use the plurality of services. The management system of the service provided in any one of these. A center server that manages and operates the lines and facilities of the entire communication network based on the information on the communication facilities stored in the database, and sends out the planned outage schedule information and the failure information of the communication facilities from the outside. In addition, it is possible to exchange information about the status of communication facilities through communication with this center server, and it is possible to provide services connected to the communication network and equipment terminal units that manage the network lines and facilities of the facility control points. A service providing server and a terminal device capable of using the service via a communication network,
In the center server, service information registration means for defining service contents of the service providing server and registering it in the database,
When planned outage plan information or failure information is sent from at least one of the communication facilities or services from the outside, based on the line information, device information, and service information registered in the database, due to the outage or failure An impact determining means for determining an impact on at least one of the communication facilities and services;
Extracting the equipment jurisdiction terminal device in charge of the communication equipment determined to be affected by the influence judging means, sending the judgment result to the extracted equipment jurisdiction terminal device and displaying the result,
Providing in a communication network, comprising: service influence result display means for displaying the contents of a service to be stopped and a service determined to be affected by the influence determination means on a web page on the communication network Service management system.   6. The provision in the communication network according to claim 5, wherein the service influence result display means transmits the information about the service determined to be affected to the terminal device receiving the service and displays the information. Service management system. The database includes a line information database for registering line information of communication facilities, a device information database for registering apparatus information of communication facilities, a service information database for registering the contents of defined services, and a stop operation is scheduled. When a planned outage plan is input, it is configured with a planned outage plan database for registering the planned outage plan information,
The center server includes extraction means for searching and extracting line information, apparatus information, and service information from the line information database, apparatus information database, and service information database;
When the scheduled stop work plan information is received from the outside, the registered line information, device information, and service information to be stopped are extracted through the extracting means, and each piece of the extracted information to be stopped is sent to the influence determining means. A scheduled stop plan registration means,
The influence determination means determines the line, device, and service that are affected by the stop based on the information that is the target of the stop received from the scheduled stop plan registration means, and the information that is the target of the stop and the information Register each affected line, device and service information in the planned outage plan database,
The planned outage plan registration means includes a planned outage plan registered in the planned outage plan database, information on the line, equipment, and service to be stopped, and information on the line, equipment, and service that are affected by the outage. Is transmitted to the facility jurisdiction terminal device extracted by the extracting means as the affected facility jurisdiction terminal device and the affected facility jurisdiction terminal device, and is displayed. Or a management system for services provided in the communication network according to 6;   The center server is based on the planned outage plan registered in the planned outage plan database, information on the line, equipment, and service to be stopped, and information on the line, equipment, and service that are affected by the outage. Scheduled stop plan slips containing information on stop date / time, stop line, stop device, stop communication network category, stop service, affected stop line affected, stop device affected, stop communication network category, and impact stop service Create and send the planned outage plan slip to the equipment maintenance location terminal device of the corresponding maintenance department, and display the planned outage plan slip on the web page. The service management system for a communication network according to claim 7.   The service information registration means defines the service content based on each information of the service name, the service content, the classification of the communication network that provides the service, and the device that provides the service, and is combined with other services. 9. When there is a related service that provides one service, the service content is defined based on the information of the related service, and the service provided in the communication network according to any one of claims 5 to 8, Management system.   The service information registration means includes the defined service contents, service providing server device master information, terminal device master information, device master information of a communication network device, line master information of a communication network, and a plurality of service providing server devices. The communication network according to any one of claims 5 to 9, wherein when one service is provided according to the method, registration is performed in association with group master information about the group of the related service providing server device. Management system for services provided in Japan.   When a new service is provided, the service information registration means creates and registers service master information corresponding to the service, and when the new service involves the establishment of a service providing server device, the service providing server device master Update the information to register the master information of the service providing server device and the communication network device line, and if the new service involves the establishment of a new terminal device, update the terminal device master information to update the information of the terminal device and the communication network device. If the master information with the line is registered and a new service involves the establishment of a new communication network device, the device master information of the communication network device is updated to register the master information of the line between the communication network devices. When provided by a plurality of service providing server devices, the related service providing servers Management system providing service in a communication network according to claim 10, characterized in that registering the group master information for a group of server device.   The service effect result display means includes a system configuration diagram inquiry screen for retrieving and displaying a configuration diagram of the service providing server device and the communication network device, and a communication line accommodation for retrieving and displaying service information accommodated in the communication line. It is possible to display information inquiry screens, service providing server devices that provide services, terminal devices that receive services, and related service and service usage list screens among a plurality of service providing server devices. 12. A management system for a provided service in a communication network according to any one of claims 5 to 11. A center server that manages and operates the lines and facilities of the entire communication network based on the information on the communication facilities stored in the database, and sends out the planned outage schedule information and the failure information of the communication facilities from the outside. A service providing server that is connected to a communication network and provides a service, and a terminal device that can use the service via the communication network,
After defining and registering the service contents of the service providing server, the center server sends the scheduled stop plan information or failure information for at least one of the communication facilities or services from the outside. Based on the information, the device information, and the service information, an influence on at least one of the communication facility or service due to the stop or failure is determined, and the service determined to be affected and the service to be stopped are determined for the service. A service management method for a communication network, characterized in that the content is displayed on a web page on the communication network.   14. The center server extracts a terminal device that receives the provision of the service for a service determined to be affected, and transmits and displays the content of the service to the extracted terminal device. A method for managing a provided service in the communication network. The communication network is connected to the center server so as to be able to exchange information about the state of the communication facility through communication, and is connected to the facility jurisdiction terminal device for managing the network line and facility of the facility jurisdiction,
When the center server extracts the facility jurisdiction terminal device in charge of the communication equipment determined to be affected based on the influence judgment result, the judgment result is transmitted to the extracted equipment jurisdiction terminal device and displayed. The method for managing a service provided in a communication network according to claim 13 or 14, characterized in that:

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