JP2010271838A - Wide area facility management system and wide area facility management method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To reduce an operation mistake, even when an unfamiliar operator operates. <P>SOLUTION: A wide-area facility management system includes: a facility side terminal for monitoring and controlling equipment for each facility; and a monitoring terminal 4 for monitoring and controlling the equipment of each facility through the facility side terminal. The monitoring terminal 4 is provided with: a memory 42 for prestoring operation guidance information for teaching the operation of the equipment to an operator; a guidance retrieval unit 43 for retrieving the operation guidance information corresponding to the operation content desired by the operator from among information stored in the memory 42; a display processing unit 44 for displaying the retrieved operation guidance information on a picture; and an operation instruction unit 45 for transmitting operation instruction information to the facility side terminal of the object facility according to an operation executed on the picture by the operator according to the displayed operation guidance information. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a wide area facility management system and a wide area facility management method in which monitoring and control of equipment devices provided in a plurality of facilities are performed by a monitoring terminal provided in a remote monitoring center.

  2. Description of the Related Art Conventionally, in a wide area facility management system that centrally monitors alarms and statuses of equipment equipment of a plurality of facilities at a remote monitoring center, equipment equipment of a facility to be managed is monitored on a 24-hour basis by a small number of operators. Since each facility often requires different operations and monitoring responses depending on the facility and equipment, the operator in charge of monitoring must grasp a large amount of on-site operations.

Therefore, in the current wide area facility management system, the operation manual for each facility and each equipment is digitized so that the manual can be searched and viewed on the terminal to support the operator's response.
Further, Patent Document 1 discloses a training simulation apparatus that trains an operator by training simulation corresponding to various state changes of a facility in order to minimize damage to an assumed disaster situation. ing.

JP-A-9-297524

  However, the system that supports an operator with an electronic manual has a problem that it is difficult to eliminate human error because an operator who has read the manual performs the operation manually. Since an electronic manual is a specialized operation manual, there is a high possibility of inducing mistakes when an operator unfamiliar with the system takes charge.

  Moreover, in the system disclosed in Patent Document 1, it is necessary to train an operator in advance using a training simulation device, and there is a problem that it is difficult for an operator with insufficient training to eliminate human error. .

  The present invention has been made to solve the above-described problems, and an object of the present invention is to provide a wide area facility management system and a wide area facility management method capable of reducing operation errors even when an unfamiliar operator operates. And

The wide area facility management system of the present invention includes a facility side terminal that monitors and controls facility equipment for each facility, and a monitoring terminal that monitors and controls facility equipment of each facility through the facility side terminal. The terminal stores storage means for preliminarily storing operation guidance information for instructing the operator to operate the equipment, and guidance for searching operation guidance information corresponding to the work content desired by the operator from the information stored in the storage means. Search means, operation guidance display processing means for displaying the searched operation guidance information on the screen, and operation instruction information according to the operation performed on the screen by the operator according to the displayed operation guidance information. And an operation instructing unit that transmits the information to the facility side terminal.
Further, in one configuration example of the wide area facility management system of the present invention, the operation guidance display processing means displays the operation guidance information in an order to be executed, and status information indicating that the operation executed by the operator has been executed, It is characterized by being displayed in correspondence with the operation guidance information.
Further, in one configuration example of the wide area facility management system of the present invention, the operation instruction means rejects an operation to be performed by the operator when an operation immediately before the operation to be performed by the operator has not been performed. It is characterized by.
Further, in one configuration example of the wide area facility management system of the present invention, the operation guidance information stored in the storage means in advance is a problem when executing the normal operation guidance information and the operation according to the normal operation guidance information. Operation guidance information at the time of exception that guides an exceptional response when there is an error.
Moreover, in one configuration example of the wide area facility management system of the present invention, the monitoring terminal is further recorded in the past in response to an operator's request, operation history recording means for recording execution history information of the executed operation. An execution history display processing means for displaying the execution history information is provided.

  Also, in the wide area facility management method of the present invention, the monitoring terminal that monitors and controls the equipment of each facility through the facility side terminal that monitors and controls the equipment for each facility corresponds to the work content desired by the operator. Guidance search procedure for searching operation guidance information from information stored in advance in storage means, operation guidance display processing procedure for displaying the searched operation guidance information on the screen by the monitoring terminal, and the monitoring terminal, An operation instruction procedure for transmitting operation instruction information to the facility-side terminal of the target facility according to an operation performed on the screen by the operator according to the displayed operation guidance information.

  According to the present invention, the operation guidance information corresponding to the work content desired by the operator is retrieved from the information stored in the storage means, the retrieved operation guidance information is displayed on the screen, and the operator is displayed according to the displayed operation guidance information. By sending operation instruction information to the facility-side terminal of the target facility according to the operation performed by the operator on the screen, the operator executes the electronic manual on the screen according to the operation guidance information instead of simply browsing the electronic manual. In response to the operation performed, the operation instruction means automatically interlocks to instruct the facility side terminal of the target facility to perform the operation. Therefore, even an operator who is not familiar with the system can reduce operation mistakes. .

  In the present invention, the operation guidance information is displayed in the order to be executed, and the state information indicating that the operation executed by the operator has been executed is displayed in association with the operation guidance information, so that the operator can display the operation state. By checking, necessary operations can be executed without leaking.

  Further, in the present invention, when the operation immediately before the operation to be executed by the operator has not been executed, the bad rate at which an operation error occurs can be further reduced by rejecting the operation to be executed by the operator. it can.

  In the present invention, the operation guidance information is composed of the normal operation guidance information and the exceptional operation guidance information, so that there is a problem when performing an operation according to the normal operation guidance information. An exceptional response can be presented to the operator.

  Further, in the present invention, the execution history information of the executed operation is recorded, and the execution history information recorded in the past is displayed in response to the operator's request, so that the operator can confirm whether there is any omission in the work. Can do.

It is a block diagram which shows the structure of the wide area facility management system which concerns on embodiment of this invention. It is a block diagram which shows the structure of the facility side terminal of the wide area facility management system which concerns on embodiment of this invention. It is a block diagram which shows the structure of the monitoring terminal of the wide area facility management system which concerns on embodiment of this invention. It is a flowchart which shows operation | movement of the monitoring terminal of the wide area facility management system which concerns on embodiment of this invention. It is a flowchart which shows operation | movement of the monitoring terminal of the wide area facility management system which concerns on embodiment of this invention. It is a figure which shows an example of the operation guidance list screen in embodiment of this invention. It is a figure which shows an example of the operation guidance detailed list screen in embodiment of this invention. It is a figure which shows an example of the operation guidance screen in embodiment of this invention. It is a figure which shows an example of the operation screen in embodiment of this invention. It is a figure which shows an example of the operation guidance screen after performing operation in embodiment of this invention. It is a figure which shows an example of the execution history confirmation screen in embodiment of this invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing a configuration of a wide area facility management system according to an embodiment of the present invention.
The wide area facility management system is provided for each facility, and is provided in the facility side terminal 1 that monitors and controls equipment in the facility, the monitoring center 2, the server 3 provided in the monitoring center 2, and the monitoring center 2. A monitoring terminal 4 that monitors and controls facility equipment through the facility-side terminal 1, and a wide area LAN (Local Area Network) 5 that connects each facility-side terminal 1 and the monitoring center 2.

FIG. 2 is a block diagram showing the configuration of the facility-side terminal 1, and FIG. 3 is a block diagram showing the configuration of the monitoring terminal 4.
As shown in FIG. 2, the facility-side terminal 1 includes an information collection unit 10 that collects information such as status information and alarms from each equipment device (not shown) in the facility to be monitored, and a storage unit that stores various types of information 11, a transmission unit 12 that transmits the collected status information and alarm information to the monitoring center 2, a reception unit 13 that receives an instruction from the monitoring terminal 4, and a control unit 14 that controls each equipment device in the facility to be monitored And a display unit 15 such as a liquid crystal display.

  As shown in FIG. 3, the monitoring terminal 4 includes a receiving unit 40 that receives information from the facility-side terminal 1 via the wide area LAN 5 and the server 3, an information processing unit 41 that processes the received information, and various types of information. A storage unit 42 to store, a guidance search unit 43 to search operation guidance information corresponding to the work content desired by the operator from information stored in the storage unit 42, and the searched operation guidance information to be displayed on the screen. In addition, a display processing unit 44 that displays on the screen execution history information recorded in the past in response to an operator's request, and operation instruction information according to an operation performed on the screen by the operator according to the operation guidance information. An operation instruction unit 45 to be transmitted to the facility-side terminal 1, an operation history recording unit 46 for recording execution history information of the executed operation, and a display unit 4 such as a liquid crystal display If, and an input unit 48 such as a mouse and a keyboard.

Each facility device (not shown) in the facility has a plurality of monitoring points. For example, when the equipment is an air conditioner, the monitoring points include room temperature and air volume.
The facility-side terminal 1 provided for each facility monitors data such as the temperature of the monitoring point of each equipment device in the monitored facility, alarm monitoring, operation / stop operation of each equipment device, and changes the setting value of each equipment device Operation, schedule setting operation of each equipment can be performed. Further, the facility-side terminal 1 transmits information such as state information and alarms collected from each equipment in the facility to be monitored to the monitoring center 2.

  The operation of the facility-side terminal 1 will be described in more detail. The information collecting unit 10 collects information such as state information and alarms from each equipment device in the facility to be monitored. Information collected by the information collection unit 10 is stored in the storage unit 11. Then, the transmission unit 12 transmits the information collected by the information collection unit 10 to the monitoring center 2.

The server 3 provided in the monitoring center 2 transmits information received from the facility side terminal 1 to the monitoring terminal 4.
When the receiving unit 40 of the monitoring terminal 4 receives status information, alarm information, and the like from the facility-side terminal 1, the information processing unit 41 of the monitoring terminal 4 stores the received information in the storage unit 42 and displays it on the display unit 47. In this way, a monitoring screen representing information on each facility is displayed on the display unit 47.
Further, in the storage unit 42 of the monitoring terminal 4, operation guidance information for teaching an operator to operate the facility equipment in the facility is stored in advance for each facility. This operation guidance information can be appropriately read according to the work content desired by the operator.

The operation instruction unit 45 of the monitoring terminal 4 can perform operation / stop operation of each equipment in the facility, setting value changing operation of each equipment, schedule setting operation of each equipment, and the like through the facility terminal 1. It is like that.
When the receiving unit 13 of the terminal on the facility side receives an instruction from the monitoring terminal 4, the control unit 14 of the facility side terminal 1 controls the equipment in the facility to be monitored according to the instruction.

Next, in the wide area facility management system of the present embodiment, the operation of the monitoring terminal 4 when it becomes necessary to operate the equipment in the facility through the facility side terminal 1 from the monitoring terminal 4 will be described with reference to FIGS. I will explain. Needless to say, As in FIGS. 4 and 5 are connected, Bs are connected, and Cs are connected.
As a case where it is necessary to operate the equipment, for example, there is a case where a request for changing the air conditioning schedule is received from a facility manager.

  If the operator of the monitoring terminal 4 needs to operate the equipment due to, for example, a request for changing the air conditioning schedule from the manager of the facility (YES in step S100 in FIG. 4), a monitor screen is displayed on the display unit 47. In the displayed state, the input unit 48 is operated to select a facility to be operated on the monitoring screen (YES in step S101). In response to this selection, the display processing unit 44 displays the main menu screen of the selected facility on the display unit 47 (step S102).

  Furthermore, the operator operates the input unit 48 to select an operation guidance list on the main menu screen (YES in step S103). In response to this selection, the guidance search unit 43 searches the operation guidance list information of the target facility from the information stored in the storage unit 42. The display processing unit 44 displays an operation guidance list screen 50 as shown in FIG. 6 on the display unit 47 based on the retrieved information (step S104). As shown in FIG. 6, on the operation guidance list screen 50, the operation guidance is classified by function (work content) such as schedule, calendar, and point operation.

  The operator operates the input unit 48 to select desired work content on the operation guidance list screen 50 (YES in step S105). In response to this selection, the guidance search unit 43 searches the operation guidance detail list information corresponding to the selected work content of the target facility from the information stored in the storage unit 42. The display processing unit 44 displays an operation guidance detail list screen 60 as shown in FIG. 7 on the display unit 47 based on the retrieved information (step S106). Here, in order to change the air conditioning schedule, it is assumed that “schedule” is selected as the desired work content on the operation guidance list screen 50. As shown in FIG. 7, a list of operation guidance registered in advance is displayed on the operation guidance detail list screen 60.

  The operator operates the input unit 48 to select a desired operation guidance on the operation guidance details list screen 60 (YES in step S107). In response to this selection, the guidance search unit 43 searches the operation guidance information selected for the target facility from the information stored in the storage unit 42. The display processing unit 44 displays an operation guidance screen 70 as shown in FIG. 8 on the display unit 47 based on the retrieved information (step S108). Here, in order to change the air conditioning schedule of the 10th floor large conference room, it is assumed that “7. 10th floor large conference room evening extension setting” is selected on the operation guidance detail list screen 60.

  Note that a desired operation guidance is searched by inputting a keyword in the search keyword fields 51 and 61 on the operation guidance list screen 50 or the operation guidance detail list screen 60 and operating the “search” buttons 52 and 62. Is also possible. The guidance search unit 43 enters a keyword in the keyword column 51 of the operation guidance list screen 50 and operates the “search” button 52 (YES in step S109), or enters the keyword column 61 of the operation guidance detail list screen 60. When the keyword is input and the “search” button 62 is operated (YES in step S110), the operation guidance information corresponding to the target facility is searched from the information stored in the storage unit 42, and the display processing unit 44 Based on the retrieved information, an operation guidance screen is displayed on the display unit 47 (step S108).

  As shown in FIG. 8, on the operation guidance screen 70, operation guidance is listed in order in the operation content column 71. The types of operation guidance include “normal” and “exception”, and the types of operation guidance are displayed in the type column 72. The operator can complete the target work by sequentially performing operations according to normal operation guidance arranged in numerical order. The exception operation guidance is operation guidance for guiding an exceptional response when there is a problem when executing an operation according to the normal operation guidance.

  The operator operates the input unit 48 to operate the “operation” button 73 on the right side of the normal operation guidance displayed in the operation content column 71 on the operation guidance screen 70 (YES in step S111). In response to this operation, the guidance search unit 43 searches the setting information corresponding to the selected operation guidance of the target facility from the information stored in the storage unit 42. The display processing unit 44 displays an operation screen 90 as shown in FIG. 9 on the display unit 47 based on the retrieved information (step S113 in FIG. 5). Here, it is assumed that the first operation guidance is selected on the operation guidance screen 70. When the “return” button 74 is operated on the operation guidance screen 70 (YES in step S112), the process returns to the operation guidance detail list screen 60 (step S106).

  As shown in FIG. 9, the operation screen 90 displays the air conditioning schedule of the 10th-floor large conference room. Here, the time when the air conditioner is turned off is changed in the evening of Friday, November 14th. The operator operates the input unit 48 to select November 14 (Friday) on the operation screen 90 and sets “18:00 OFF” as the schedule to be changed in the execution schedule selection field 91 at the bottom of the operation screen 90. select. Then, the operator inputs “20:00” as the changed time in the time designation field 92 and checks the radio button 93 displayed as “OFF”. Thus, “20:00 OFF” can be input as the schedule after the change. Finally, the operator operates the “Send” button 94 on the operation screen 90.

  When the “send” button 94 is operated (YES in step S114), the operation instruction unit 45 sends operation instruction information indicating the operation contents of the operator to the facility side terminal 1 of the target facility via the server 3 and the wide area LAN 5. Transmit (step S115). The operation instruction information includes information such as facility name, equipment name, and operation content. Here, the content of changing the schedule of the air conditioner of the 10th floor large conference room of the target facility from “18:00 OFF” to “20:00 OFF” is included.

  When the receiving unit 13 of the own terminal receives the operation instruction information from the monitoring terminal 4, the control unit 14 of the facility terminal 1 performs a process according to the operation instruction information. Here, the control unit 14 changes the schedule of the target air conditioner stored in the storage unit 11. According to the schedule after the change, the control unit 14 turns off the air conditioner of the 10th-floor large conference room when it is 20:00 on Friday, November 14th.

After pressing the “Send” button 94, the operation history recording unit 46 records the execution history information of the executed operation in the storage unit 42 (step S116). Then, the display processing unit 44 returns the screen to the operation guidance screen 70 and displays “Done” in the state column 75 on the right side of the operation guidance corresponding to the operation performed as shown in FIG. 10 (step S117). The status of an operation that has not been executed is displayed as “not yet”. The operator can execute a necessary operation without leaking by checking the state of the operation.
When the “return” button 95 is operated on the operation screen 90 (YES in step S118), the operation guidance screen 70 is returned without executing the operation (step S108).

  In this way, the operator performs operations in order according to normal operation guidance arranged in numerical order on the operation guidance screen 70. Note that the next operation cannot be executed unless the state of the previous operation is “done”. That is, the operation instruction unit 45 rejects an operation that the operator intends to perform when the operation immediately before the operation that the operator intends to perform has not been performed.

As described above, the exceptional operation guidance is operation guidance for a case where there is a problem when performing an operation in accordance with normal operation guidance.
After the target work is completed, the operator operates the input unit 48 to display a monitoring screen, and returns to the monitoring work of each facility.

  Further, the operator can call the execution history confirmation screen 110 as shown in FIG. 11 by operating the input unit 48 in order to confirm whether there is any omission in the work at a later date. The display processing unit 44 reads the execution history information from the storage unit 42 in accordance with the operation of the operator, and causes the display unit 47 to display the execution history confirmation screen 110. The execution history confirmation screen 110 displays the date when the operation was executed, the details of the executed operation, and the operator name. The content of the executed operation is represented by an operation guidance name. When the operator selects an operation guidance name, the display processing unit 44 displays the contents of the operation guidance in the same manner as the operation guidance screen 70. Thereby, the operator can confirm the content of the performed operation on another screen.

  As described above, in the present embodiment, the operation instruction unit 45 is automatically linked according to the operation performed on the screen by the operator according to the operation guidance information, instead of causing the operator to simply browse the electronic manual. Since the operation is instructed to the facility-side terminal 1 of the target facility, it is possible to reduce operation mistakes even for an operator who is unfamiliar with the system.

  Each of the facility-side terminal 1, the server 3, and the monitoring terminal 4 according to the present embodiment can be realized by a computer having a CPU, a storage device, and an external interface, and a program for controlling these hardware resources. it can. In such a computer, a program for realizing the wide area facility management method of the present invention is provided in a state of being recorded on a recording medium such as a flexible disk, a CD-ROM, a DVD-ROM, or a memory card. The CPU of each device writes the program read from the recording medium to the storage device, and executes the processing described in this embodiment according to the program.

  The present invention can be applied to a technique in which monitoring and control of equipment devices provided in a plurality of facilities are performed by a monitoring terminal provided in a remote monitoring center.

  DESCRIPTION OF SYMBOLS 1 ... Facility side terminal, 2 ... Monitoring center, 3 ... Server, 4 ... Monitoring terminal, 5 ... Wide area LAN, 10 ... Information collection part, 11 ... Memory | storage part, 12 ... Transmission part, 13 ... Reception part, 14 ... Control part , 15 ... display section, 40 ... receiving section, 41 ... information processing section, 42 ... storage section, 43 ... guidance search section, 44 ... display processing section, 45 ... operation instruction section, 46 ... operation history recording section, 47 ... display Part, 48... Input part.

Claims (6)

A facility-side terminal that monitors and controls facility equipment for each facility;
And a monitoring terminal that monitors and controls the equipment of each facility through this facility-side terminal,
The monitoring terminal is
Storage means for preliminarily storing operation guidance information for teaching an operator to operate the equipment;
Guidance search means for searching operation guidance information corresponding to the work content desired by the operator from information stored in the storage means;
Operation guidance display processing means for displaying the searched operation guidance information on a screen;
A wide area facility management system comprising: operation instruction means for transmitting operation instruction information to the facility side terminal of a target facility according to an operation performed on the screen by an operator according to the displayed operation guidance information. In the wide area facility management system according to claim 1,
The operation guidance display processing means displays the operation guidance information in an order to be executed, and displays status information indicating that the operation executed by the operator has been executed in association with the operation guidance information. Facility management system. In the wide area facility management system according to claim 2,
The said operation instruction | indication means refuses the operation which an operator intends to perform, when the operation immediately before the operation which an operator intends to perform is not performed, The wide area facility management system characterized by the above-mentioned. In the wide area facility management system according to claim 1,
The operation guidance information stored in advance in the storage means includes the normal operation guidance information and the exception guidance that guides an exceptional response when there is a problem when executing an operation according to the normal operation guidance information. A wide area facility management system including operation guidance information. In the wide area facility management system according to claim 1,
The monitoring terminal further includes an operation history recording unit that records execution history information of an executed operation;
A wide area facility management system comprising: an execution history display processing means for displaying the execution history information recorded in the past in response to a request from an operator. The monitoring terminal that monitors and controls the facility equipment of each facility through the facility side terminal that monitors and controls the facility equipment for each facility has previously stored operation guidance information corresponding to the work content desired by the operator in the storage means. Guidance search procedure to search from information,
An operation guidance display processing procedure in which the monitoring terminal displays the searched operation guidance information on a screen;
A wide-area facility characterized in that the monitoring terminal includes an operation instruction procedure for transmitting operation instruction information to the facility-side terminal of a target facility according to an operation performed on the screen by an operator according to the displayed operation guidance information Management method.

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