JP2010170220A - Data processing system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a data processing system for collecting data even concerning the action, etc., of a general user who gives up the purchase of an over-the-counter sale merchandise in midstream. <P>SOLUTION: A user ticket issuing device 100 arranged in each convenience store issues a cigarette purchase ticket TST to be used for the merchandise sales processing of a specified over-the-counter sale merchandise, etc., by the input operation of the general user. Then, a history recording part 136 performs recording, as one user action history YMR, from at least the input operation of the one general user in the user ticket issuing device 100 to the issuing of the cigarette purchase ticket TST. The user action histories YMR optionally recorded in the plurality of convenience stores CVS are collected as data by a recording collecting part 410. Consequently, the data is collected even concerning the user action history YMR which is not collected from general sales history data SRD. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a data processing system used in a supply chain store in which a sales processing device that performs product sales processing using product ID (Identity) data to which store sales products are assigned is installed.

  At present, various over-the-counter products are displayed and sold in so-called fixtures and product inventory racks at supply chain stores such as so-called convenience stores. Furthermore, in the supply chain stores as described above, sales processing devices called so-called POS (Point Of Sales) terminals and electronic cash registers are installed.

  This sales processing device generates a sales history data by performing a product sales process with the product ID data to which the over-the-counter sales product is assigned. More specifically, a general sales processing apparatus has a keyboard unit and a barcode reader.

  On the other hand, a JAN (Japanese Article Number) code, which is product ID data, is written as a barcode image and a sequence text on the over-the-counter products. Therefore, the product ID data is input to the sales processing device and processed for product sales by causing the bar code reader to optically read the bar code image or inputting the numeric text into the keyboard unit.

  In general supply chain stores, furniture and product inventory racks are installed in so-called product sales floors, and sales processing devices are installed in so-called cashier clerk spaces. Therefore, a general user obtains a desired storefront sale product from a fixture or a product inventory rack and transfers it to a cashier clerk space.

  However, some over-the-counter products such as cigarette packs are not easily accessible by general users, and there are many supply chain stores that are displayed on fixtures or product inventory racks installed behind so-called cash registers.

  Therefore, when a general user purchases over-the-counter products such as cigarette packs at such a supply chain store, the desired product is transmitted verbally to a store worker in the cashier clerk space.

  In the so-called POS system used in the supply chain stores as described above, sales history data is generated and collected every time the over-the-counter products are sold.

  For this reason, for example, effective planning of a sales strategy can be realized by analyzing a huge amount of sales history data collected from a plurality of supply chain stores.

  For example, there is a proposal for a data processing system that enables integrated analysis of sales history data at various retail stores that are not related to each other. In the data processing system, customer identification data of general customers who purchase products for sale is transmitted from the store terminal device to the data processing device together with the sales history data, and the data is managed. This data processing device is common to a plurality of customer identification data. A correlation pattern of a plurality of sales history data is detected.

  For this reason, it is detected that a general customer who purchases a certain sales product A is highly likely to purchase another sales product B. Since customer identification data can be issued regardless of personal data that can personally identify general customers, leakage of personal data can be reliably prevented, and general customers can actively use customer identification data. (For example, refer to Patent Document 1).

  In addition, by obtaining information on customers who are likely to purchase the target product and contacting all of the customers who have obtained information from dealers who can easily purchase the product, it is possible to promote the sales of the product. There is also a proposal for a data processing system.

  The data processing system includes customer information storage means for storing customer information including a customer's name, address and purchase target product, dealer information storage means for storing information including the name and address of a merchandise dealer, Dealer designation means for selecting a dealer that matches a predetermined condition based on the information stored in the information storage means and the information stored in the customer information storage means and designating the selected dealer as a dealer in contact with the customer And customer information distribution means for distributing the customer information to the designated store (see, for example, Patent Document 2).

  Furthermore, there is a proposal for a data processing system that makes it easy to compare sales conditions at a plurality of dealers and provides more detailed product information on a web page. In this data processing system, the personal information of the user who performed the information search is collected, stored, and searched.

  That is, the above-described data processing system stores, for each product, store information that stores information about each store that sells the product and includes predetermined information related to the sale of the product at each store. Store information, store information search means for searching for the store information, and store information output for outputting information of each store selling the product in the order of stores matching the search condition to the search request source node Processing for receiving the input of personal information of the person who made the search request and sending out the detailed product information and ID when the means and a signal for requesting the shipment of the detailed product information of the product are input. (See, for example, Patent Document 3).

Japanese Patent Laid-Open No. 2002-190066 JP 2001-344496 A JP 2002-092449 A

  As described above, in the conventional POS system, sales history data of over-the-counter sales items is recorded and collected, so that the behavior of general users is estimated and used for planning sales strategies.

  However, there is a limit to data mining based on the sales history data of over-the-counter sales products, and for example, data of general user actions that are abandoned while trying to purchase over-the-counter sales products cannot be collected.

  Further, even when an over-the-counter product is sold and sales history data is generated, it is not possible to collect data on the over-the-counter product that is compared with the over-the-counter product. Furthermore, as a result of the examination, it is not possible to collect data such as whether the general user has purchased the over-the-counter product.

  For this reason, the planning of sales strategies by data mining of general users using sales history data of over-the-counter sales products has reached its limit, and there is a demand for data collection that reflects the actions of general users.

  The present invention has been made in view of the above-described problems, and provides a data processing system capable of collecting data up to the behavior of a general user who abandoned halfway through purchase of an over-the-counter product.

  The data processing system of the present invention is a data processing system in which a sales processing device for processing a product sold at a store using product ID data is individually installed in a plurality of supply chain stores, and is individually installed in a supply chain store A user ticketing device that issues a product purchase ticket that is used for a product sales process of a specific over-the-counter product by an input operation of a general user, and a product purchase ticket from at least an input operation to the user ticketing device of one general user A history recording unit that records up to issuance as one user behavior history, and a record collection unit that collects data of user behavior histories arbitrarily recorded at a plurality of supply chain stores.

  Therefore, in the data processing system of the present invention, the over-the-counter merchandise is processed by the merchandise ID data by the sales processing devices individually installed in the plurality of supply chain stores. However, a user ticketing device individually installed in such a supply chain store issues a product purchase ticket to be used for a product sales process for a specific over-the-counter product by an input operation of a general user. Then, the history recording unit records at least the input operation to the user ticket issuing device of one general user to the issue of the product purchase ticket as one user action history. A record collection unit collects data of user behavior histories arbitrarily recorded at a plurality of supply chain stores. For this reason, at least a plurality of supply chain stores arbitrarily record user behavior histories of general users who have issued merchandise purchase tickets used for merchandise sales processing of at least specific storefront merchandise.

  In the data processing system as described above, the history recording unit may record an input operation on the user ticketing device by one general user who has not issued the product purchase ticket as one user action history.

  In the data processing system as described above, the user ticketing device is a medium that holds a hypermedia including at least a touch panel that is input and operated by a general user and a product selection screen that is used to select a specific over-the-counter product. A holding unit, and a media display unit that switches and displays a hypermedia product selection screen on a touch panel corresponding to an input operation of a general user, and the history recording unit performs an input operation for switching and displaying the product selection screen. You may record as a part of user action history.

  Further, in the data processing system as described above, the user ticket issuing device prints out the product ID data of the over-the-counter sales product selected by the ticket printer that issues the product purchase ticket and the product selection screen that is switched and displayed. A ticket issuing unit that issues a purchase ticket to the ticket printer, and the history recording unit may record at least part of the print contents of the ticket printer by the ticket issuing unit as part of the user action history.

  In the data processing system as described above, the user ticketing device includes at least a touch detection unit that detects a predetermined device stop condition when the touch panel is not operated for input, and at least a touch panel when the device stop condition is detected. A sleep control unit that puts each included unit into a device sleep state, a start detection unit that detects a predetermined device start condition when the device is in a sleep state, and a start that starts each unit that has been stopped when a device start condition is detected The history recording unit may record the detection of the apparatus activation condition as part of the user behavior history.

  In the data processing system as described above, the activation detection unit may detect that the general user is positioned at least in front of the touch panel as an apparatus activation condition.

  In the data processing system as described above, the activation detection unit may detect a product purchase condition necessary for purchasing a specific over-the-counter product as an apparatus activation condition.

  In the data processing system as described above, the media holding unit holds hypermedia used for selection of over-the-counter sales products that can be purchased only by adults, and the activation detection unit is a product purchase condition for successful adult authentication. You may detect as apparatus starting conditions.

  In the data processing system as described above, the user ticketing device further includes a medium detection unit for detecting a predetermined adult authentication medium, and the activation detection unit is a device for detecting successful adult authentication by detecting the adult authentication medium. You may detect as starting conditions.

  In the data processing system as described above, the user ticketing device further includes an ID reading unit that reads and operates the product ID data given to the over-the-counter sales product, and the activation detection unit is a store that can only be purchased by an adult. The reading operation of the product ID data of the sales product may be detected as the apparatus activation condition.

  In the data processing system as described above, the media display unit may switch and display a hypermedia product selection screen corresponding to the read product ID data on the touch panel.

  In the data processing system as described above, the history recording unit may be formed in the user ticket issuing device.

  In the data processing system as described above, at least a part of a specific over-the-counter product may be a cigarette pack and a cigarette carton.

  In the data processing system as described above, the record collection unit may be formed in a data processing apparatus of a product manufacturer that manufactures and sells cigarette packs and cigarette cartons.

  The various constituent elements of the present invention need only be formed so as to realize their functions. For example, dedicated hardware that exhibits a predetermined function, and a computer device provided with a predetermined function by a computer program It can be realized as a predetermined function realized in a computer apparatus by a computer program, any combination thereof, or the like.

  In addition, the various components of the present invention do not have to be individually independent, a plurality of components are formed as a single member, and a single component is formed of a plurality of members. It may be that a certain component is a part of another component, a part of a certain component overlaps a part of another component, and the like.

  In addition, the hypermedia referred to in the present invention may have image data of a plurality of product selection screens that are switched and displayed by an input operation. Such hypermedia has, for example, part or all of moving image data, text data, audio data, operation icons, etc., and allows a data structure in which these are connected by hyperlinks.

  In the data processing system of the present invention, a user ticketing device installed individually in a supply chain store issues a product purchase ticket to be used for a product sales process of a specific over-the-counter product by an input operation of a general user. Then, the history recording unit records at least the input operation to the user ticket issuing device of one general user to the issue of the product purchase ticket as one user action history. A record collection unit collects data of user behavior histories arbitrarily recorded at a plurality of supply chain stores. For this reason, at least a plurality of supply chain stores arbitrarily record user behavior histories of general users who have issued merchandise purchase tickets used for merchandise sales processing of at least specific storefront merchandise. Accordingly, since it is possible to collect data up to user behavior history that is impossible only with general sales history data, it is possible to effectively use it for planning a sales strategy for a specific over-the-counter sales product.

It is a typical block diagram which shows the logical structure of the data processing system of embodiment of this invention. It is a typical block diagram which shows the physical structure of a data processing system. It is a typical perspective view which shows the external appearance of the cashier clerk space of the convenience store which is a supply chain store where the user ticketing apparatus etc. were installed. It is a block diagram which shows the physical structure of a user ticket issuing apparatus. It is a perspective view which shows the external appearance of the cigarette pack which is a specific store selling product. It is a typical front view which shows the external appearance of the tobacco purchase ticket which is a goods purchase ticket. It is a flowchart which shows the data processing method of a user ticket issuing apparatus. It is a flowchart which shows the data processing method of a data processor. It is a typical perspective view which shows the external appearance of the cashier clerk space of one modification. It is a typical front view which shows the external appearance of the tobacco purchase ticket of one modification.

  An embodiment of the present invention will be described below with reference to the drawings. In the data processing system 1000 of the present embodiment, as shown in FIGS. 1 and 3, a sales processing device 200 that sells merchandise sales products such as cigarette packs STP and cigarette cartons with merchandise ID data TID includes a plurality of sales processing devices 200. It is individually installed in the convenience store CVS, which is a supply chain store.

  In the data processing system 1000 according to the present embodiment, as shown in FIG. 1, product purchases that are individually installed in the convenience store CVS and are used for a product sales process such as a specific cigarette pack STP by an input operation of a general user. A user ticket issuing device 100 that issues a cigarette purchase ticket TST, which is a ticket, and a history record that records at least an input operation to the user ticket issuing device 100 of one general user to the issue of the cigarette purchase ticket TST as one user action history YMR. And a recording / collecting unit 410 that collects user behavior history YMR arbitrarily recorded at a plurality of convenience stores CVS.

  More specifically, the above-described record collection unit 410 is formed in a data processing device 400 of a product manufacturer TMM that manufactures and sells cigarette packs STP and cigarette cartons, as shown in FIGS.

  That is, as shown in FIG. 2, the user ticket issuing device 100 and the sales processing device 200 are individually installed in each of a plurality of convenience stores CVS. The plurality of sales processing devices 200 are connected to a headquarter management device 300 of a convenience headquarters CVH as shown in FIG. 1 via a communication network CIN such as a WAN (Wide Area Network).

  Similarly, a plurality of user ticket issuing devices 100 are connected to a data processing device 400 such as a database server of a product manufacturer TMM via the communication network CIN.

  As will be described in detail later, the data processing device 400 of such a product manufacturer TMM is connected to the central management device 300 of the convenience headquarters CVH via a communication network CIN such as a dedicated line (not shown), for example. Yes.

  The sales processing device 200 includes a so-called POS terminal and an electronic cash register. As shown in FIG. 3, in the convenience store CVS, for example, the sales processing device 200 is installed in the front of the cashier clerk space SRS where the store worker is located, and the cigarette pack STP is located in the rear of the cashier clerk space SRS. A storefront rack 500 for stocking etc. is arranged.

  The user ticketing device 100 according to the present embodiment is installed in the customer movement space CMS at a position that does not hinder the product sales processing of the sales processing device 200 in the vicinity of the cashier clerk space SRS, as will be described in detail later. ing.

  As shown in FIG. 1, the user ticket issuing device 100 is a hyper that includes at least a touch panel 111 that is input and operated by a general user and a product selection screen TSG that is used to select a cigarette pack STP that is a specific over-the-counter product. A media holding unit 121 that holds the media HPM, a media display unit 122 that switches and displays the hypermedia HPM product selection screen TSG on the touch panel 111 in response to a general user input operation, and a cigarette pack that is a specific over-the-counter product A ticket printer 112 that issues a cigarette purchase ticket TST, which is a merchandise purchase ticket used in the STP merchandise sales process, and a cigarette pack selected on the merchandise selection screen TSG that is switched and displayed as shown in FIGS. Tab with printed product ID data TID of STP Having a ticketing processing section 123 to issue a buy tickets TST ticket printer 112, a.

  Therefore, as shown in FIG. 1, the media holding unit 121 holds the hypermedia HPM that also includes the inventory position data SPD in the store storage rack 500 of the cigarette pack STP that is a specific over-the-counter product, and issues a ticket issuing processing unit 123. As shown in FIG. 6, the cigarette purchase ticket TST in which the inventory position data SPD of the selected cigarette pack STP is also printed out is issued.

  In addition, the user ticket issuing device 100 according to the present embodiment includes at least a touch panel 131 that detects a predetermined device suspension condition MSC when at least the touch panel 111 is not operated for input, and at least a touch panel when the device suspension condition MSC is detected. 111, a sleep control unit 132 that puts each part including 111 into a device sleep state, a human sensor 113 that is a start detection unit that detects a predetermined device start condition MMC in the device sleep state, and a device start condition MMC are detected. Then, it has further the starting control part 134 which starts each part which has stopped. Although described in detail later, the above-described human sensor 113 detects that the general user is positioned at least in front of the touch panel 111 as the apparatus activation condition MMC.

  More specifically, as shown in FIG. 3, the user ticket issuing device 100 according to the present embodiment has a slope whose upper surface is inclined forward, and includes a touch panel 111, a ticket printer 112, a human sensor 113, and a numeric keypad. 114, etc. are arranged.

  As shown in FIG. 4, the user ticket issuing device 100 according to the present embodiment also includes a microcomputer 115, and the touch panel 111, ticket printer 112, human sensor 113, and numeric keypad 114 described above are included in the microcomputer 115. , Data communication unit 116, etc. are connected.

  The microcomputer 115 is mounted with an appropriate computer program, and the above-described units 121 to 123 and 131 to 136 are logically controlled by performing integrated control of the above-described units corresponding to the computer program. It has been realized.

  For example, the media holding unit 121 corresponds to a storage area constructed in a built-in memory (not shown) such as an HDD (Hard Disc Drive) of the microcomputer 115 so that it can be recognized corresponding to the computer program.

  Further, the media display unit 122 corresponds to a function for controlling the operation of image display on the touch panel 111 corresponding to a computer program in which the microcomputer 115 is mounted.

  The ticket issuing unit 123 corresponds to a function for controlling the operation of the print output of the ticket printer 112 corresponding to a computer program in which the microcomputer 115 is mounted.

  Although the following will be described in detail later, the pause detection unit 131 corresponds to a function of measuring the detection state of the human sensor 113 and the touch panel 111 corresponding to a computer program in which the microcomputer 115 is mounted.

  The hibernation control unit 132 and the activation control unit 134 correspond to functions for controlling the energization state of the touch panel 111 and the ticket printer 112 corresponding to the computer program in which the microcomputer 115 is mounted.

  The history recording unit 136 corresponds to a function of storing various data in a built-in memory (not shown) corresponding to a computer program in which the microcomputer 115 is mounted.

  As will be described in detail later, the history recording unit 136 is configured so that one general user who has not issued the cigarette purchase ticket TST has an input operation on the user ticketing device 100, and an input operation in which a product selection screen TSG is displayed. In addition, at least part of the print contents of the ticket printer 112 by the ticket issuing unit 123, detection of the apparatus activation condition MMC by the human sensor 113, are also recorded as part of the user action history YMR.

  Each of the units 121 to 131 of the user ticket issuing device 100 as described above is physically realized by using various hardware as necessary, but essentially the microcomputer 115 is used as a computer program as described above. It is logically realized by operating correspondingly.

  Such a computer program includes, for example, a media holding process for holding a hypermedia HPM including at least a product selection screen TSG used for selecting a cigarette pack STP that is a specific over-the-counter product, and a product selection for the hypermedia HPM. Media display processing for switching and displaying the screen TSG on the touch panel 111 in response to an input operation by a general user, and cigarette purchase in which the product ID data TID of the cigarette pack STP selected by the product selection screen TSG to be displayed is printed. Ticket issuance processing for causing the ticket printer 112 to issue a ticket TST, at least touch detection processing for detecting a predetermined device suspension condition MSC when the touch panel 111 is not input, and at least a touch panel when the device suspension condition MSC is detected 11 is a hibernation control process for setting each part including 11 to a device hibernation state, a human sensor 113 for detecting a predetermined device activation condition MMC in the device hibernation state, and a hibernation when the device activation condition MMC is detected. A user ticket issuing device includes: an activation control process for activating each unit; and a history recording process for recording from at least an input operation to a user ticket issuing device 100 of one general user to the issuance of a cigarette purchase ticket TST as one user action history YMR. 100 is executed.

  As shown in FIG. 1, the sales processing device 200 includes a sales processing unit 210 that generates a sales history data SRD by processing a product of cigarette packs STP with input product ID data TID, and a generated sales history. A history transmission unit 220 that transmits the data SRD to the headquarters management apparatus 300. The headquarters management device 300 includes a history collection unit 310 that collects sales history data SRD from the sales processing devices 200 of a plurality of convenience stores CVS.

  In the configuration as described above, for example, a cigarette pack STP that is a specific over-the-counter product at a convenience store CVS is displayed behind a cashier clerk space SRS in an over-the-counter rack 500 or the like as shown in FIG. In general, free access by general users may be difficult.

  For this reason, a general user who wishes to purchase a cigarette pack STP has conventionally purchased the desired cigarette pack STP by verbally transmitting the cigarette brand and the number etc. to the store worker in the cashier clerk space SRS.

  In this case, as shown in FIG. 5, since the product ID data TID is written as a barcode image in the cigarette pack STP, the store worker displays the barcode image of the cigarette pack STP as a barcode reader of the sales processing device 200. The product ID data TID is inputted by optically reading the data.

  Then, the product sales process of the cigarette pack STP is executed with the product ID data TID, and the sales history data SRD is generated. For example, the sales history data SRD is transmitted from the sales processing device 200 of the convenience store CVS to the headquarter management device 300 of the convenience headquarters CVH at a predetermined timing.

  The head office management device 300 collects the sales history data SRD from the sales processing devices 200 of many convenience stores CVS as described above so that it can be used for planning sales strategies.

  However, in the convenience store CVS of the present embodiment, the user ticketing device 100 is installed in the customer moving space CMS at the position near the cashier clerk space SRS that does not hinder the product sales processing of the sales processing device 200 as described above. Yes.

  For this reason, a general user who wishes to purchase a cigarette pack STP can use the user ticketing device 100 to purchase the cigarette purchase ticket TST without verbally transmitting the cigarette brand, the number, etc. to the store clerk of the cashier clerk space SRS as described above. Can also be printed out.

  More specifically, as shown in FIG. 7, the user ticket issuing device 100 according to the present embodiment, when a state in which a general user is not detected by the human sensor 113 elapses for a predetermined time (steps S1-N, S17-Y ), This is set as an apparatus hibernation condition MSC, and each unit such as the touch panel 111 is put into a hibernation state (step S18).

  On the other hand, when a general user is detected by the human sensor 113 (step S1-Y), each unit such as the touch panel 111 is activated using this as the apparatus activation condition MMC (step S2).

  That is, the user ticketing device 100 according to the present embodiment is normally in a resting state and significantly reduces power consumption (step S18), but when a general user who wants to purchase a cigarette pack STP is positioned forward, It is automatically activated only by that (steps S1 and S2).

  The user ticket issuing device 100 displays a hypermedia HPM that generates a product ID data TID by causing the user ticket issuing device 100 to display and output a product selection screen TSG for selecting a cigarette pack STP step by step in response to an input operation of a general user. Remember in advance.

  Therefore, when the user ticket issuing device 100 detects and activates a general user as described above (steps S1 and S2), the product selection screen TSG in the initial state of the hypermedia HPM is displayed and output on the touch panel 111 (step S3). ).

  This initial product selection screen TSG includes, for example, “Cigarette brand A, tobacco brand B, tobacco brand C,... The main product name such as “” is displayed and output as an operation icon or the like of the appearance image of the cigarette pack STP (not shown).

  In addition, along with a guidance message such as “Please select the desired cigarette by selecting the following conditions”, selection conditions such as “With menthol without menthol”, “Long middle short”, “Selling new products” are displayed as operation icons. Is output (not shown).

  However, when the general sensor is detected by the human sensor 113 and the initial product selection screen TSG is displayed and output as described above (steps S1 to S3), this is the start of the user action history YMR by one general user. It is recorded together with the date and time (step S4).

  Next, when a general user performs an input operation on the product selection screen TSG as described above as desired (step S5-Y), the product selection screen TSG is switched and displayed in response to the input operation (step S6).

  Also at this time, the switching display of the product selection screen TSG by the above-described input operation of the general user (steps S5 to S6) is recorded as the user action history YMR by one general user together with the date and time (step S7).

  Then, when the product selection screen TSG confirming the cigarette pack STP that is a specific over-the-counter product is displayed by switching as described above (step S9), “Do you want to purchase this product” or the like? Guidance messages and operation icons such as “return to purchase, return to top”, “packs, cartons,” etc. are displayed and output together with a pull-down menu for selecting the number (step S10).

  Also at this time, the switching display of the product selection screen TSG in which the cigarette pack STP is determined by the above-described input operation of the general user (steps S9 to S10) is recorded together with the date and time as the user action history YMR by one general user ( Step S11).

  Therefore, when a general user inputs a purchase request as desired on the product selection screen TSG (step S12-Y), a cigarette purchase ticket TST is issued from the ticket printer 112 in response to the input operation (step S13). .

  The cigarette purchase ticket TST issued in this way is, as shown in Fig. 6, a guidance message such as "Please bring this cigarette purchase ticket to the cash register. The price is as follows. Is printed out.

  Further, the brand, unit price, number and total amount of the cigarette pack STP, product ID data TID including a bar code image, inventory position data SPD in the store rack 500 of the cigarette pack STP, and the like are also printed out.

  The inventory position data SPD is printed out as a schematic image of the inventory position of the storefront rack 500 together with a guidance message such as “Request for cigarette E3 box”, for example.

  Also at this time, the operation of issuing the cigarette purchase ticket TST by the above-described input operation of the general user (steps S12 to S13) is recorded together with the date and time as the user action history YMR by one general user (step S14). However, in this case, a part of the print contents of the cigarette purchase ticket TST is included in the user action history YMR, such as “cigarette E” and “3 boxes”.

  As described above, when the general user obtains the cigarette purchase ticket TST and brings it to the position of the sales processing device 200 in the cashier clerk space SRS, the store worker displays the barcode image of the cigarette purchase ticket TST as the barcode of the sales processing device 200. Since the product ID data TID is input by causing the reader to optically read, the subsequent processing is the same as in the case of ordinary over-the-counter products.

  For this reason, sales history data SRD is similarly generated and transmitted from the sales processing device 200 of the convenience store CVS to the head office management device 300 of the convenience headquarters CVH.

  At this time, the sales history data SRD can include various data such as whether the product sales processing of the cigarette pack STP is caused by the cigarette purchase ticket TST issued by the user ticket issuing device 100, for example.

  In addition, even if the user ticket issuing device 100 detects a general user by the human sensor 113, when a state where there is no input operation to the touch panel 111 or the like has elapsed until a predetermined time (step S8-Y), the product selection in the initial state is performed. The initial state of displaying and outputting the screen TSG is automatically restored (step S3).

  Then, when the state in which the general user is not detected by the human sensor 113 as described above elapses for a predetermined time (steps S1-N and S17-Y), each unit such as the touch panel 111 is set in the dormant state by using this as the apparatus pause condition MSC. (Step S18).

  On the other hand, as shown in FIG. 8, the data processing device 400 of the merchandise manufacturer TMM issues user tickets for a plurality of convenience stores CVS when a predetermined history reception date and time such as once a day is reached (step T1-Y), for example. A record collection request is distributed to the apparatus 100 (step T2).

  Then, as shown in FIG. 7, in the user ticket issuing device 100 of the convenience store CVS that has received this (step S15-Y), for example, the user action history YMR such as one day after the previous transmission is stored in the product manufacturer. The data is returned to the TMM data processing apparatus 400 (step S16).

  Therefore, the data processing device 400 of the commodity manufacturer TMM collects data of the user action history YMR returned from the user ticketing devices 100 of the plurality of convenience stores CVS (step T3).

  As described above, since the user action history YMR is collected in the data processing device 400 (steps T1 to T3), for example, the product manufacturer TMM can analyze the user action history YMR in various ways.

  In the data processing apparatus 400 of the present embodiment, data is collected by the headquarters management apparatus 300 of the conventional POS system, etc. “Which cigarette brands were sold on which day of the week, how many, etc.” In addition to the general POS data, for example, the following user behavior history YMR is also collected.

"Is the cigarette purchase ticket TST issued with a brand designation or conditional search?"
“Number of times the brand was specified again before issuing the ticket”
“Common attributes of multiple types of cigarette brands that were considered by brand designation before ticketing”
"The time required from the start of the operation to specify the brand until the issue of the cigarette purchase ticket TST"
"Stop time for each brand-specified screen until ticket issuance"
"Type and number of conditions specified in condition search before ticket issuance"
“Attributes of multiple types of cigarettes that were considered in a conditional search before ticketing”
"Number of times the condition search was retried before the ticket was issued"
"The time required from the start of the condition search operation to the ticket issuance"
"Stop time for each condition search screen until ticket issuance"

  Further, the user ticket issuing apparatus 100 records the user action history YMR even when the input operation is performed but the issue of the cigarette purchase ticket TST is stopped. For this reason, the user action history YMR related to the cigarette pack STP that has not been purchased is also collected as follows.

"Issuance of cigarette purchase ticket TST canceled by designation or condition search?"
“Number of times the brand designation was redone before cancellation”
"Common attributes of multiple types of cigarette brands that were considered by brand designation before the issuance"
"The time required from the start of the operation to specify the brand to the issuance of the issue"
"Stop time for each screen by specifying the brand until issuance is canceled"
“Type and number of conditions specified in condition search before issuance”
"Attributes of multiple types of cigarette brands that were considered in a conditional search before issuance"
"Number of times the condition search was retried before issuance"
"Required time from start of operation for condition search to cancellation of issuance"
"Stop time for each screen of condition search until issuance is canceled"

  Therefore, in the product manufacturer TMM of the present embodiment, for example, as shown in FIG. 8, by inputting various analysis conditions to the data processing device 400 (step T4-Y), the above-described various users The action history YMR can be analyzed and output for each cigarette brand, each day of the week, every time zone, and the like (steps T5 and T6).

  In the data processing system 1000 according to the present embodiment, as described above, the user ticket issuing device 100 individually installed in the convenience store CVS is used for a product sales process such as a specific cigarette pack STP by an input operation of a general user. Issue cigarette purchase ticket TST.

  Then, the history recording unit 136 records at least the input operation to the user ticket issuing device 100 of one general user to the issue of the cigarette purchase ticket TST as one user action history YMR. The record collection unit 410 collects data of user action histories YMR arbitrarily recorded at a plurality of convenience stores CVS.

  For this reason, the user behavior history YMR of a general user who has issued a cigarette purchase ticket TST used for merchandise sales processing such as at least a specific cigarette pack STP is arbitrarily recorded and collected at a plurality of convenience stores CVS. .

  Therefore, since it is possible to collect data up to the user behavior history YMR that is impossible only by the general sales history data SRD, it can be effectively used for planning a sales strategy such as a specific cigarette pack STP.

  In particular, the user ticket issuing device 100 issues a cigarette purchase ticket TST that is used only for the purchase of cigarette packs STP and cigarette cartons, and the user action history YMR is collected in the data processing device 400 of the product manufacturer TMM.

  For this reason, regardless of various complicated over-the-counter products, the vending machine can collect user action history YMR specialized for cigarette packs STP and the like that require adult authentication and are complicated to purchase.

  Moreover, the user ticket issuing device 100 detects a predetermined device suspension condition MSC at least when the touch panel 111 is not operated for input, and when the device suspension condition MSC is detected, at least each part including the touch panel 111 is placed in the device suspension state. The predetermined sensor activation condition MMC is detected by the human sensor 113 when the apparatus is in the hibernation state, and when the apparatus activation condition MMC is detected, each unit that has been deactivated is activated. Record as part of YMR.

  That is, the user ticket issuing device 100 records an input operation of one general user who has not issued the cigarette purchase ticket TST as one user action history YMR. For this reason, the data processing device 400 can also collect data on the user behavior history YMR of a general user who abandoned the purchase of the over-the-counter merchandise, which was impossible with the conventional POS system.

  In particular, the user ticket issuing device 100 detects that the general user is positioned at least in front of the touch panel 111 as the device activation condition MMC by the human sensor 113. For this reason, it is possible to accurately detect the apparatus activation condition MMC with a simple structure and start recording the user action history YMR.

  Furthermore, the user ticket issuing device 100 can issue a cigarette purchase ticket TST by various procedures such as direct designation of cigarette brands and condition search, and the input operation is also recorded as the user action history YMR.

  For this reason, the data processing apparatus 400 collects data of the general user process from the process of selecting and examining over-the-counter sales products to the purchase and abandonment as the user action history YMR, which is also impossible with the conventional POS system. Can do.

  In particular, the user ticket issuing device 100 switches and displays the hypermedia HPM product selection screen TSG used for selecting one specific cigarette pack STP on the touch panel 111 in response to a general user input operation. Recorded as part of the user action history YMR.

  For this reason, for example, by assigning various attribute data to each product selection screen TSG, the data processing device 400 can make the general user's thought process until product purchase impossible with the conventional POS system. Etc. can be expected to analyze.

  Further, the user ticket issuing device 100 records at least a part of the print contents of the ticket printer 112 by the ticket issuing processing unit 123 as a part of the user action history YMR. For this reason, the data processing apparatus 400 can also include the sales history data SRD similar to the conventional POS system in the user action history YMR.

  Furthermore, as described above, the history recording unit 136 that records the user behavior history YMR is formed in each of the user ticket issuing devices 100 installed in the plurality of convenience stores CVS, and collects data of the user behavior history YMR. The record collection unit 410 is formed in the data processing device 400 of the product manufacturer TMM.

  For this reason, since it is not necessary to communicate in real time with the communication network CIN every time the user action history YMR occurs, congestion of the communication network CIN can be prevented, and one data processing device 400 of the product manufacturer TMM A large number of user behavior histories YMR can be efficiently collected from a plurality of convenience stores CVS.

  Furthermore, in the user ticket issuing device 100 according to the present embodiment, the media holding unit 121 stores the hypermedia HPM including at least the product selection screen TSG used for selecting the cigarette pack STP that is a specific over-the-counter product as described above. Hold.

  Accordingly, in response to an input operation by a general user, the media display unit 122 switches and displays the hypermedia HPM product selection screen TSG on the touch panel 111.

  The ticket issuing processing unit 123 causes the ticket printer 112 to issue a cigarette purchase ticket TST in which the product ID data TID of the cigarette pack STP selected on the product selection screen TSG displayed by switching is printed out.

  Therefore, when the general user brings the cigarette purchase ticket TST to the sales processing apparatus 200, the merchandise sales process is executed with the merchandise ID data TID as in the case where the cigarette pack STP is brought.

  For this reason, even with a cigarette pack STP that is not easily accessible by a general user such as a cigarette pack, the merchandise ID data TID is input to the sales processing apparatus 200 without the general user verbally instructing the store worker to purchase the merchandise. Is done.

  Therefore, even a cigarette pack STP that is not easily accessible by general users, such as a cigarette pack, can be sold easily and quickly, and loss of sales opportunities for new products can be prevented.

  In particular, the product ID data TID is printed out on the cigarette purchase ticket TST with a bar code image common to the cigarette pack STP. For this reason, the sales processing device 200 can execute the product sales processing with the cigarette purchase ticket TST in the same manner as the cigarette pack STP.

  Moreover, the media holding unit 121 holds the hypermedia HPM that also includes the inventory position data SPD of the cigarette pack STP, which is a specific over-the-counter product, in the store containing rack 500, and the ticket issuing unit 123 selects the selected cigarette pack. The STP inventory position data SPD also issues a printed cigarette purchase ticket TST.

  For this reason, the store worker in the cashier clerk space SRS can easily and quickly obtain a desired product of a general user from various types of cigarette packs STP stocked in the store front rack 500 by using the inventory position data SPD of the cigarette purchase ticket TST. Can be obtained.

  Furthermore, the user ticket issuing device 100 according to the present embodiment detects at least a predetermined device suspension condition MSC by the suspension detection unit 131 when at least the touch panel 111 is not operated for input, and at least each part including the touch panel 111 is suspended. In 132, the apparatus is put into a sleep state.

  For this reason, the touch panel 111 and the like are not constantly operated unnecessarily until there is no general user. Therefore, the power consumption can be greatly reduced, which can contribute to the reduction of greenhouse gas emissions.

  If the predetermined device activation condition MMC is detected by the human sensor 113 while the apparatus is in the hibernation state, the activation control unit 134 activates each unit that has been deactivated. For this reason, the touch panel 111 etc. are started only by a general user located in front of the user ticket issuing device 100. Therefore, not only does not disturb the operability of the general user, but also the general user can be alerted by the activation of the touch panel 111.

  Moreover, the user ticket issuing device 100 automatically returns to the initial state when a state in which there is no input operation by a general user elapses for a predetermined time. For this reason, even if the general user who completed or interrupted the product selection is separated from the user ticketing device 100, the next general user can input the user ticketing device 100 without any problem.

  In addition, in the user ticket issuing device 100 according to the present embodiment, the hypermedia HPM product selection screen TSG for selecting the cigarette pack STP stepwise in response to the input operation is displayed and output on the touch panel 111. Therefore, a general user can intuitively select a desired cigarette pack STP without requiring specialized skills.

  The present invention is not limited to the present embodiment, and various modifications are allowed without departing from the scope of the present invention. For example, in the above embodiment, the hypermedia HPM including a series of product selection screens TSG is registered in the user ticket issuing device 100 in advance.

  However, in recent years, the sales cycle of new products such as tobacco pack STP has improved. Therefore, for example, the user ticket issuing device 100 may acquire the hypermedia HPM including a series of product selection screens TSG from the data processing device 400 of the product manufacturer TMM at a predetermined timing.

  In addition, as shown in FIG. 1, the data processing device 400 of the product manufacturer TMM that collects the user behavior history YMR as described above is sent from the headquarter management device 300 of the affiliated convenience headquarters CVH to at least the cigarette pack STP. Sales history data SRD may be provided.

  In this case, the data processing device 400 can analyze the user behavior history YMR and the sales history data SRD in association with each other. For this reason, for example, the user behavior history YMR of a general user who has issued the cigarette purchase ticket TST but has given up the purchase of the cigarette pack STP can be analyzed.

  Furthermore, in the above embodiment, the human sensor 113 that detects that a general user is positioned at least in front of the touch panel 111 is exemplified as the activation detection unit that detects a predetermined device activation condition MMC when the apparatus is in the hibernation state.

  However, the activation detection unit as described above may detect the product purchase condition necessary for purchasing the cigarette pack STP that is a specific over-the-counter product as the apparatus activation condition MMC. As such an activation detection unit, success of adult authentication may be detected as an apparatus activation condition MMC that is a product purchase condition.

  More specifically, the user ticketing device further includes a medium detection unit that detects a predetermined adult authentication medium, and the activation detection unit detects success of adult authentication by detecting the adult authentication medium as the apparatus activation condition MMC. do it.

  In this case, for example, the user ticketing device can be activated from the resting state by detecting an adult authentication medium or the like that is used for purchasing the cigarette pack STP with the vending machine.

  Of the over-the-counter products, the cigarette pack STP has high portability and palatability. For this reason, a general user who desires to purchase a specific brand of cigarette pack STP is likely to have the cigarette pack STP.

  Therefore, the user ticketing device further includes an ID reading unit that reads and operates the product ID data TID given to the cigarette pack STP, and the activation detection unit stores the product ID data TID of the cigarette pack STP that can be purchased only by an adult. The reading operation may be detected as the apparatus activation condition MMC.

  In other words, an adult general user who purchases the cigarette pack STP is likely to have the cigarette pack STP. Therefore, the possession of the cigarette pack STP can be used for adult authentication as it is.

  In this case, the user ticketing apparatus has an input device such as a barcode reader, a magnetic reader, or an RFID (Radio Frequency Identification) reader, and acquires product ID data TID from the barcode, magnetic stripe, or RFID chip of the cigarette pack STP. It may be done (not shown).

  Further, in the above embodiment, a general user inputs and operates a hypermedia HPM product selection screen TSG displayed and output on the touch panel 111, so that a cigarette pack STP to be purchased is selected and a cigarette purchase ticket TST is issued. Illustrated.

  However, as described above, when the user ticket issuing device reads the product ID data TID given to the cigarette pack STP with the ID reading unit, the media display unit 122 corresponds to the read product ID data TID. The hypermedia HPM product selection screen TSG may be switched and displayed on the touch panel 111. In this case, the general user can easily and quickly obtain the cigarette purchase ticket TST for purchasing the cigarette pack STP possessed by the general user.

  Moreover, in the said form, only the hypermedia HPM product selection screen TSG was displayed and output corresponding to the input operation of the touch panel 111 by the general user of the user ticket issuing apparatus 100.

  However, the media holding unit 121 holds the hypermedia HPM including the product promotion data of the cigarette pack STP related to the cigarette pack STP that is a specific over-the-counter product, and the media display unit 122 is operated by an input operation of a general user. The merchandise promotion data related to the cigarette pack STP selected by the hypermedia HPM to be switched may be displayed and output (not shown).

  For example, when a general user selects a cigarette pack STP on the hypermedia HPM product selection screen TSG with the user ticketing device 100, a new product cigarette pack STP, a cigarette pack STP with correlated characteristics, a cigarette pack STP of an upper product, etc. May be displayed and output on the product selection screen TSG.

  In particular, when a general user selects a cigarette pack STP by selecting a condition on the product selection screen TSG as described above, various cigarette packs STP as described above can be recommended to the general user in response to the condition selection. . Of course, the cigarette brand etc. selected by this recommendation can also be recorded as the user action history YMR.

  In the above embodiment, not only the product ID data TID of the cigarette pack STP but also the inventory position data SPD in the storefront rack 500 is printed on the cigarette purchase ticket TST.

  However, the media holding unit 121 holds the hypermedia HPM including the product promotion data of the cigarette pack STP related to the cigarette pack STP that is a specific over-the-counter product, and the ticketing processing unit 123 selects the selected cigarette pack STP. A commercial purchase data TST printed on the product may be issued (not shown).

  Furthermore, in the said form, it illustrated that the user ticket issuing apparatus 100 printed and output the product ID data TID of the cigarette pack STP on the cigarette purchase ticket TST by the product selection screen TSG of Hypermedia HPM.

  However, novelty goods such as disposable lighters and portable ashtrays may be displayed and output on the product selection screen TSG together with the cigarette pack STP, and product ID data TID may be generated and printed out on the cigarette purchase ticket TST.

  Moreover, in order to simplify description in the said form, it illustrated that only one storefront accommodation rack 500 was arrange | positioned in cash register clerk space SRS. However, as shown in FIG. 9, in a convenience store CVS or the like, a plurality of store front racks 500 may be arranged in the cashier clerk space SRS. In such a case, it can be assumed that the cigarette packs STP accommodated for each of the plurality of store front racks 500 are different.

  Therefore, as shown in FIG. 10, a schematic image of the cashier clerk space SRS may be printed out on the cigarette purchase ticket TST, and the schematic images of the plurality of storefront racks 500 may be displayed and output with selective highlighting or the like. .

  In this case, even if a plurality of store front racks 500 having different stored cigarette packs STP and the like are arranged in the cashier clerk space SRS, a shop worker can quickly and accurately obtain the necessary cigarette packs STP and the like. Can do.

  Furthermore, the cigarette pack STP is illustrated as a specific over-the-counter product that is difficult for a general user to bring in the above embodiment. However, such over-the-counter products may be alcoholic beverages or tobacco cartons.

  In particular, in the above embodiment, the cigarette pack STP can be selected on the hypermedia HPM product selection screen TSG. However, even if the cigarette pack STP and the cigarette carton (not shown) can be selected and the cigarette purchase ticket TST can be issued. Good.

  For example, the user ticket issuing device displays a product selection screen TSG for pack sales and carton sales on the touch panel 111 in response to an input operation by a general user, and pack sales selected on the product selection screen TSG displayed for switching. The product ID data TID with the carton sale is printed out on the cigarette purchase ticket TST.

  For this reason, it is possible to allow a general user to easily and reliably select the purchase of a pack and the purchase of a carton, which are purchase forms unique to the cigarette pack STP, and input data to the sales processing device 200.

  Moreover, in the said form, it illustrated that each part, such as the user ticket issuing apparatus 100, was logically implement | achieved as various functions with a computer program. However, each of these units can be formed as unique hardware, or can be realized as a combination of software and hardware.

  Needless to say, the above-described embodiment and a plurality of modifications can be combined within a range in which the contents do not conflict with each other. Further, in the above-described embodiments and modifications, the structure of each part has been specifically described, but the structure and the like can be changed in various ways within a range that satisfies the present invention.

DESCRIPTION OF SYMBOLS 100 User ticket issuing apparatus 111 Touch panel 112 Ticket printer 113 Human sensor 114 Numeric keypad 115 Microcomputer 116 Data communication unit 121 Media holding part 122 Media display part 123 Ticket issuing process part 131 Pause detection part 132 Pause control part 134 Start control part 136 History recording part 200 Sales Processing Unit 210 Sales Processing Unit 220 History Transmitting Unit 300 Headquarter Management Device 310 History Collection Unit 400 Data Processing Unit 410 Record Collection Unit 500 Store Storage Rack 1000 Data Processing System CIN Communication Network CMS Customer Mobile Space CVH Convenience Headquarters CVS Convenience Store HPM Hypermedia MMC Device activation condition MSC Device suspension condition SPD Inventory position data SRD Sales history data SRS Cashier clerk space ST Cigarette packs TID commodity ID data TMM goods manufacturer TSG commodity selection screen TST tobacco purchase ticket YMR user behavior history

Claims (14)

A data processing system in which a sales processing device for processing a product sold at a store with product ID data is individually installed in a plurality of supply chain stores,
A user ticketing device that issues a product purchase ticket that is individually installed in the supply chain store and that is used for a product sales process of a specific storefront sale product by an input operation of a general user;
A history recording unit that records at least one of the input operation to the user ticketing device of the general user and the issuance of the product purchase ticket as one user action history;
A record collection unit for collecting data of the user behavior history arbitrarily recorded at a plurality of the supply chain stores;
A data processing system.   The data processing system according to claim 1, wherein the history recording unit also records the input operation on the user ticket issuing device by one general user who has not issued the product purchase ticket as one user action history. The user ticketing device includes a touch panel input by a general user, a media holding unit for holding hypermedia including at least a product selection screen used for selection of the specific over-the-counter product, and the hypermedia A media display unit that switches and displays a product selection screen on the touch panel corresponding to the input operation of the general user,
The data processing system according to claim 1, wherein the history recording unit records the input operation on the product selection screen as a part of the user behavior history. The user ticket issuing device includes a ticket printer that issues the product purchase ticket, and a product purchase ticket in which the product ID data of the over-the-counter product selected by the product selection screen displayed in a switched manner is printed out. And a ticketing processing unit to be issued to
The data processing system according to any one of claims 1 to 3, wherein the history recording unit records at least a part of print contents of the ticket printer by the ticket issuing processing unit as a part of the user action history. The user ticket issuing device includes at least a pause detection unit that detects a predetermined device pause condition when the touch panel is not operated for input, and at least each part that includes the touch panel when the device pause condition is detected. A sleep control unit, a start detection unit that detects a predetermined device start condition when the device is in a sleep state, and a start control unit that starts each unit that has been stopped when the device start condition is detected. Have
The data processing system according to any one of claims 1 to 4, wherein the history recording unit records the detection of the device activation condition as a part of the user behavior history.   The data processing system according to claim 5, wherein the activation detection unit detects that the general user is positioned at least in front of the touch panel as the apparatus activation condition.   The data processing system according to claim 5, wherein the activation detection unit detects a product purchase condition necessary for purchasing the specific over-the-counter product as the device activation condition. The media holding unit holds the hypermedia used for selection of the over-the-counter sales products that can be purchased only by adults,
The data processing system according to claim 7, wherein the activation detection unit detects success of adult authentication as the apparatus activation condition which is the product purchase condition. The user ticketing device further includes a medium detection unit that detects a predetermined adult authentication medium,
The data processing system according to claim 8, wherein the activation detection unit detects success of the adult authentication based on detection of the adult authentication medium as the device activation condition. The user ticketing device further includes an ID reading unit that reads and operates the product ID data given to the over-the-counter sales product,
The data processing system according to claim 8, wherein the activation detection unit detects, as the apparatus activation condition, a reading operation of the commodity ID data of the over-the-counter sales commodity that can be purchased only by an adult.   The data processing system according to claim 10, wherein the media display unit switches and displays the product selection screen of the hypermedia corresponding to the product ID data that has been read and operated on the touch panel.   The data processing system according to claim 1, wherein the history recording unit is formed in the user ticket issuing device.   The data processing system according to any one of claims 1 to 12, wherein at least a part of the specific over-the-counter product includes a cigarette pack and a cigarette carton.   The data processing system according to claim 13, wherein the record collection unit is formed in a data processing device of a product manufacturer that manufactures and sells the cigarette pack and the cigarette carton.

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