JP2009120367A - Package delivery system and package delivery method - Google Patents

Abstract

Provided are a package delivery system and a package delivery method capable of delivering a package being delivered to a consignee and confirming the identity of the consignee with certainty.
When there is an inquiry about the position information of a vehicle 60 that is connected to a user terminal 72 via a network 70 and is delivering a package, the vehicle position information in which the current position of the vehicle 60 is entered on a map is provided. The delivery vehicle information device 10 to be received, the telephone number authentication server 30 for judging whether the two received telephone numbers match, the vehicle-mounted mobile terminal 62 connected to the telephone number authentication server 30, and the telephone to the telephone number authentication server 30 The telephone number authentication server 30 receives a telephone number from the vehicle-mounted mobile terminal 62 and the incoming number confirmation apparatus 40, and determines whether or not the two telephone numbers match. The determination result is notified to the vehicle-mounted mobile terminal 62.
[Selection] Figure 1

Description

  The present invention relates to a package delivery system and a package delivery method for a parcel delivery service, and more particularly to a package delivery system and a package delivery method that can quickly receive a package even in a hurry.

  Many delivery systems and delivery methods that take into account the convenience of consignees have been proposed for parcel delivery services that deliver packages and products to customers. For example, the consignee cannot accurately predict the time to deliver the package, which is inconvenient because it needs to wait at home to receive the package. In order to solve this problem, an information providing system has been proposed in which a delivery route of a vehicle delivering a package and a current location of the vehicle are displayed on a map so that the consignee can know the position of the delivery vehicle ( For example, see Patent Document 1).

If the consignee is not available, the package will be delivered as follows. When the delivery person goes to the delivery destination and the consignee is absent, the delivery person posts the absence slip to the mailbox and takes the package back to the delivery center. The consignee knows that there is a package to be delivered for the first time by looking at the absent form, and contacts the contact person described in the absent form to determine the date and time of receipt. Assuming that this is inconvenient, there has been proposed a method of temporarily storing a package in a storehouse installed in a convenience store in the absence (see, for example, Patent Document 2).
JP 2003-346292 A JP-A-8-13916

  The technique described in Patent Document 1 can predict the approximate time when a package arrives from the position of the delivery vehicle. According to the technique described in Patent Document 2, since a package is temporarily stored in a storage installed in a convenience store, the consignee can receive the package at a convenient time. The techniques described in Patent Document 1 and Patent Document 2 are convenient methods for consignees, but in the case of the technique described in Patent Document 1, it is necessary to wait for the package to reach home. In the case of the technique described in Patent Document 2, it can be seen that there is a baggage in a storage installed in a convenience store only after returning home. The conventional package delivery system and package delivery method including the techniques described in Patent Document 1 and Patent Document 2 are passive in that the consignee waits for the package to arrive.

  One of the demands of consignees is that they want to receive the package quickly. In this case, if the position of the vehicle to deliver the package is known, the vehicle may go to that location and receive the package. Thus, an active receiving method of going to a vehicle in the middle of delivery and receiving a package has not been studied so far, and a package delivery system and a package delivery method related to these methods have not been disclosed. In particular, when delivering a package during delivery, it is necessary that the identity of the consignee can be confirmed more reliably than when delivering the package to the home.

  An object of the present invention is to provide a package delivery system and a package delivery method capable of delivering a package being delivered to a consignee and confirming the identity of the consignee with certainty. It is another object of the present invention to provide a package delivery system that can reliably record and store the delivery date and time of packages.

  In the present invention described in claim 1, when there is an inquiry about the position information of a vehicle that is connected to a user terminal via a network and the package is being delivered, the vehicle position information in which the current position of the vehicle is entered on a map A delivery vehicle information device that provides a telephone number authentication server for determining whether or not two received telephone numbers match, a vehicle-mounted mobile terminal connected to the telephone number authentication server via a network, and a telephone through a telephone line. A telephone number authentication device for connecting and acquiring the telephone number when an incoming call is received and sending the telephone number to the telephone number authentication server, wherein the telephone number authentication server includes the vehicle-mounted mobile terminal and the incoming number confirmation When a telephone number is received from the device, it is determined whether or not the two telephone numbers match, and the determination result is notified to the vehicle-mounted mobile terminal. It is a package delivery system.

  According to a second aspect of the present invention, in the package delivery system according to the first aspect, the delivery vehicle information device can be connected to a user terminal via the Internet to transmit web information, and includes at least a package inquiry number and A management server with delivery information data including the vehicle data of the vehicle delivering the package, and map data, acquiring the current location information of the vehicle, and creating a vehicle location information map with the current location of the vehicle entered on the map And a position information processing system for sending the vehicle location information map to the management server, wherein the management server specifies an inquiry number of the package from the user terminal through the web site and delivers the package. When there is an inquiry about the position information, a URL displaying a vehicle position information map of the corresponding vehicle is displayed as a link on the web page. And wherein the door.

  According to a third aspect of the present invention, in the package delivery system according to the first or second aspect, the telephone number authentication server includes a storage unit for storing data, and is a telephone sent from the incoming number confirmation device. The number, the date and time when the telephone number is received, and the determination result are stored in a storage unit.

  The present invention according to claim 4 provides the vehicle location information in which the current location of the vehicle is entered on a map by connecting the user terminal and mobile phone provided on the consignee side to the user terminal via a network. A package delivery method using a package delivery system comprising a possible delivery vehicle information device and a vehicle-mounted mobile phone mounted on the vehicle, wherein the vehicle identifies a package inquiry number from the user terminal and delivers the package The delivery vehicle information device provides the vehicle location information in which the current location of the vehicle is entered on the map, and the consignee is in the middle of delivering the vehicle location information downward. When the consignee calls the mobile phone mounted on the vehicle when the vehicle comes to receive the package, and displays the mobile phone number of the consignee on the mobile phone; A step in which the deliverer collates the receiver's mobile phone number displayed on the phone and the recipient's phone number on the delivery slip, and delivers the package to the consignee only when the two phone numbers match; A package delivery method characterized by including:

  According to the present invention described in claim 1, the luggage delivery system of the present invention is connected to a user terminal via a network, and when there is an inquiry about position information of a vehicle in the middle of delivering the luggage, the corresponding vehicle is displayed on the map. In this case, the consignee can know the current position of the package being delivered through a mobile phone, a computer, or the like. Under this information, the consignee can go to the delivery vehicle and receive the package. At this time, since the package delivery system of the present invention has a telephone number authentication server for judging whether or not two telephone numbers match each other, the consignee receives his / her mobile phone to the incoming number confirmation device for sending the telephone number to the telephone number authentication server. And the delivery person transmits the telephone number of the destination on the delivery slip from the vehicle-mounted mobile terminal, so that the identity of the consignee can be confirmed reliably.

  According to the second aspect of the present invention, the delivery vehicle information device includes a management server that is connected to a user terminal via the Internet and can transmit web information, and a vehicle position in which a current position of the vehicle is entered on a map. A position information processing system for creating an information map, and the management server specifies an inquiry number of a package through a web site from a user terminal, and if there is an inquiry about position information of a vehicle that delivers the package, the corresponding vehicle Since the URL for posting the vehicle location information map is displayed as a link on the web page, the consignee can easily check the current location of the delivery vehicle by accessing the URL.

  According to the third aspect of the present invention, in the package delivery system of the present invention, the telephone number authentication server further stores the telephone number sent from the incoming number confirmation device, the date and time when the telephone number was received, and the determination result. Since it is stored in the department, the fact that the consignee has received the package and the date and time of receipt of the package can be recorded and stored.

  According to the present invention as set forth in claim 4, a delivery vehicle information device capable of providing vehicle position information in which the current position of a vehicle is entered on a map is provided. When there is an inquiry about the location information of the vehicle to be delivered, the vehicle location information with the current location of the vehicle on the map will be provided. I can know. Under this information, the consignee can go to the delivery vehicle and receive the package. At this time, the consignee who went to the vehicle calls the vehicle-mounted mobile phone, displays the receiver's mobile phone number on the vehicle-mounted mobile phone, and sends the consignee's mobile phone number displayed on the vehicle-mounted mobile phone. The delivery person collates with the telephone number of the address on the slip and delivers the package to the consignee only when the two telephone numbers match, so that the identity of the consignee can be confirmed on the spot. And can deliver the package to a legitimate consignee on the spot.

  FIG. 1 is a diagram showing a schematic configuration of a package delivery system as an embodiment of the present invention. This embodiment shows one embodiment of the present invention, and the present invention is not limited to this embodiment. The package delivery system includes a delivery vehicle information device 10 provided in a delivery company and capable of providing vehicle location information in which a vehicle's current location is written on a map, and a phone that determines whether or not two phone numbers match. It includes a number authentication server 30, an incoming call number confirmation device 40 that sends a telephone number to the telephone number authentication server 30, and a vehicle-mounted mobile terminal 62 provided in the delivery vehicle 60.

  When there is an inquiry about the position information of a vehicle in the middle of delivering a package, the delivery vehicle information device 10 provides the management server 15 that provides vehicle position information in which the current position of the vehicle is entered on the map, and the current vehicle status on the map. And a position information processing system 20 that creates a vehicle position information map in which the position is written and sends the vehicle position information map to the management server 15.

  The management server 15 includes delivery information data in the storage unit 17 and functions as a web server that manages package delivery data and transmits web information of a web site opened on the Internet by a delivery company. The delivery information data includes information about the package such as the address, name, and inquiry number of the package delivery destination, the identification number of the delivery vehicle 60 that delivers the package, and the identification number of the vehicle-mounted mobile terminal 62 mounted on the delivery vehicle. And information related to the vehicle such as the identification number of the vehicle GPS device 66, and these are associated and stored in the storage unit 17. The management server 15 is connected to the position information processing system 20 and is connected to other terminals such as the user terminal 72 through the Internet 70. The management server 15 can be realized using, for example, a general-purpose computer, a workstation, or a personal computer.

  The position information processing system 20 includes map data in the storage unit 22, always acquires position information of the delivery vehicle 60 that is delivering the package, writes the position information of the delivery vehicle 60 on the map, and stores this data in the management server Send to 15. The map in which the position information of the delivery vehicle 60 is written is called a vehicle position information map. When there are a plurality of delivery vehicles 60, a vehicle location information map is created for each delivery vehicle 60 and the vehicle location information map is sent to the management server 15 together with the identification number of the delivery vehicle 60. The vehicle location information map is created as follows. The delivery vehicle 60 is equipped with a vehicle GPS device 66, and the position information processing system 20 requests to access the vehicle GPS device 66 and notify the current position information. The vehicle GPS device 66 transmits the position information measured using the GPS satellite 80 to the position information processing system 20. When the position information processing system 20 receives the position information of the delivery vehicle 60, the position information processing system 20 searches and acquires map data for writing the position of the delivery vehicle 60 from the storage unit 22, and writes the position of the delivery vehicle 60 on the map. As the vehicle position information map, two types of maps for personal computers and mobile phones are created. These two types of vehicle position information maps are sent to the management server 15 together with the identification number of the delivery vehicle 60. The vehicle position information map may be created only when requested by the management server 15 and sent to the management server 15.

  The telephone number authentication server 30 collates the two telephone numbers and determines whether or not the numbers match, and determines the received telephone number, its date and time, and whether or not the two telephone numbers match. It memorize | stores in a memory | storage part (illustration omitted). The telephone number authentication server 30 receives the telephone number transmitted from the on-vehicle portable terminal 62 and the telephone number transmitted from the incoming number confirmation device 40 via the input unit, and stores the telephone number in the storage unit together with the received date and time. Remember. Further, it is determined whether or not the two telephone numbers match, and the determination result is transmitted to the vehicle-mounted mobile terminal 62 via the business radio base station 50. The determination result is stored in the storage unit in association with the received telephone number and the received date and time.

  The incoming call number confirmation device 40 is connected to the telephone line 45 to receive a telephone call and send the received telephone number to the telephone number authentication server 30.

  Next, an example of use of the package delivery system is shown. FIG. 2 is a flowchart showing a procedure for obtaining position information of the delivery vehicle 60 using the package delivery system of FIG. FIG. 3 is a flowchart for confirming the identity of the consignee using the package delivery system of FIG. Here, it is a case where the consignee wants to receive the package in a hurry, and the consignee finds a delivery vehicle that delivers the package and goes to that point to receive the package. It is assumed that the recipient's mobile phone number is written in the destination of the delivery slip. Further, the vehicle GPS device 66 uses the GPS satellite 80 to transmit the measured position information of the delivery vehicle 60 to the position information processing system 20 (step S1). The position information processing system 20 is for personal computers and mobile phones. Two types of vehicle position information maps are created, and the vehicle position information map is sent to the management server 15 together with the identification number of the delivery vehicle 60 (step S2).

  First, the consignee accesses the web site of the delivery company from the user terminal 72 through the Internet 70 in order to find a delivery vehicle that delivers the corresponding package. Examples of the user terminal 72 include a mobile phone and a personal computer. The user specifies the inquiry number of the package to the management server 15 and inquires about the current position information of the delivery vehicle 60 that delivers the package (step S3).

  When there is an inquiry about the current position information of the delivery vehicle 60 from the user terminal 72 through the web site, the management server 15 searches for the delivery vehicle 60 that delivers the relevant package from the delivery information data, and identifies the relevant delivery vehicle 60. A number is acquired (step S4). Thereafter, the management server 15 searches the vehicle position information map of the corresponding delivery vehicle 60 from the vehicle position information map for each delivery vehicle 60 sent by the position information processing system 20 to the management server 15, and the vehicle of the corresponding vehicle. The URL for posting the location information map is displayed as a link on the web page (step S5). When the user terminal 72 is a mobile phone, a mobile phone URL and a personal computer URL are displayed.

  The consignee accesses the displayed URL and acquires a vehicle position information map (step S6). When the consignee knows the position of the delivery vehicle 60 from the position information of the delivery vehicle 60 obtained from the user terminal 72, the consignee goes to the delivery vehicle 60 to receive the package. If a mobile phone is used for the user terminal 72, the position of the delivery vehicle 60 can be confirmed online, so it is relatively easy to catch the delivery vehicle 60. Furthermore, since the delivery vehicle 60 is often a conspicuous vehicle and often stops, it can be said that it is relatively easy to catch the delivery vehicle 60.

  The consignee who went to the delivery vehicle 60 in the middle of delivery informs the deliverer that he / she has come to pick up the package by giving his address and name. Since the deliverer can only deliver the package after confirming whether or not the consignee is a legitimate consignee, the identity of the consignee is confirmed in the following manner.

  The delivery person informs the consignee of the telephone number of the incoming call number confirmation device 40 and requests the telephone number to be called from the mobile phone 74 owned by the consignee. The consignee calls the instructed telephone number and disconnects when confirming the ringing tone (step S7). For this reason, there is no telephone bill for the consignee. The incoming call number confirmation device 40 acquires the incoming telephone number using the number display service, and sends this data to the telephone number authentication server 30 (step S8). On the other hand, the delivery person inputs the delivery destination telephone number described in the delivery slip from the vehicle-mounted mobile terminal 62, and transmits this data to the telephone number authentication server 30 (step S9). The telephone number authentication server 30 determines whether the telephone number transmitted from the incoming call number confirmation device 40 matches the telephone number transmitted from the vehicle-mounted mobile terminal 62, and the determination result is sent to the vehicle-mounted mobile terminal 62. Transmit (step S10). Further, the telephone number authentication server 30 associates and stores the telephone number sent from the incoming number confirmation device 40, the date and time when the telephone number was received, and the determination result (step S11).

  If the determination result from the telephone number authentication server 30 displayed on the vehicle-mounted mobile terminal 62 is a match, the deliverer delivers the package to the consignee, whereas if the match does not match, the deliverer does not deliver the package on the spot. When the package is not delivered, the package is delivered to the address on the delivery slip such as at home as in the past.

  As described above, by using the package delivery system of the present invention, the consignee can catch the delivery vehicle 60 in the middle of delivery and receive the package in a hurry. At this time, since the mobile phone number is used for the identity verification of the consignee and the phone number authentication server 30 performs the user authentication, it can be quickly and reliably performed. Furthermore, the determination result of the personal authentication can be stored in the telephone number authentication server 30, which is preferable. When delivering a package at a place other than the address indicated on the delivery slip, there is a part where the identity cannot be confirmed enough only by the seal. The case of misuse of another person's seal may be considered. In the case of having a seal or signature at the address described in the delivery slip, the address increases the certainty of the personal authentication. Presenting an identification card such as a driver's license at the same time as the seal increases the certainty of identity verification, but has the following problems.

  When moving, we often send parcels by courier. On the other hand, there are many cases where the address of the driver's license is not changed immediately after moving, and the driver's license cannot verify the identity. Also, if a mother wants to receive a package for her father, she cannot receive the package on behalf of herself because she is not the person himself / herself, even if the driver's license proves his / her identity. On the other hand, if the package delivery system of the present invention is used, the mother can receive the package that is in the middle of delivery and is addressed to the father. Specifically, the mother who has received the package asks the telephone number of the incoming call number confirmation device 40 from the delivery person on the spot, and asks the father to call the number from the father's mobile phone. Thereafter, the package can be received by the procedure from step S8 to step S11. As described above, in the package delivery system according to the present invention, the identity verification is performed using the mobile phone number, so there is no such inconvenience as described above. Today, mobile phones are very widespread and can be said to be a system suitable for society today.

  FIG. 4 is a flowchart showing a procedure of a package delivery method as another embodiment of the present invention. The same members as those in FIGS. 1 to 3 are denoted by the same reference numerals, and detailed description thereof is omitted. FIG. 4 shows a procedure for receiving a package after the consignee goes to the delivery vehicle 60 in the middle of delivery. The delivery person informs the consignee of the telephone number of the mobile phone 64 mounted on the vehicle and requests the telephone number to be called from the mobile telephone 74 owned by the consignee. The consignee calls the instructed telephone number and disconnects when confirming the ringing tone (step S21). For this reason, there is no telephone bill for the consignee. The delivery person collates the telephone number displayed on the vehicle-mounted mobile phone 64 with the delivery destination telephone number described in the delivery slip (step S22). The delivery person delivers the package to the consignee if the telephone number displayed on the mobile phone 64 mounted on the vehicle matches the delivery destination telephone number described in the delivery slip. On the other hand, if it does not match, the package is delivered on the spot. No (step S23). When the package is not delivered, the package is delivered to the address on the delivery slip such as home, as in the conventional case. As a result, identity verification and delivery of packages can be performed easily and quickly.

  In the above-described embodiment, an example in which the management server 15 and the position information processing system 20 are used in the delivery vehicle information device 10 has been shown, but the management server 15 may have the function of the position information processing system 20. Further, in the present embodiment, in response to an inquiry about the position information of the delivery vehicle from the user, a method for linking the URL for posting the vehicle position information map of the corresponding vehicle on the web page is shown. The vehicle position information map of the vehicle to be used may be directly displayed. Further, as means for providing vehicle position information or a vehicle position information map of a vehicle, known vehicle position information or means for providing a vehicle position information map may be used.

It is a figure which shows schematic structure of the package delivery system as one Embodiment of this invention. It is a flowchart which shows the procedure which acquires the positional information on the delivery vehicle 60 using the package delivery system of FIG. It is a flowchart which performs identity verification of a consignee using the package delivery system of FIG. It is a flowchart which shows the procedure of the package delivery method as other embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Delivery vehicle information apparatus 15 Management server 17 Delivery information data 20 Location information processing system 22 Map data 30 Telephone number authentication server 40 Called number confirmation apparatus 45 Telephone line 60 Delivery vehicle 62 Vehicle-mounted mobile terminal 64 Vehicle-mounted mobile phone 66 Vehicle GPS device 70 Internet 72 User terminal 74 Consignee mobile phone

Claims (4)

A delivery vehicle information device that provides vehicle location information in which the current location of the vehicle is entered on a map when there is an inquiry about location information of a vehicle that is connected to a user terminal via a network and is delivering packages;
A phone number authentication server for judging whether the two received phone numbers match or not;
A vehicle-mounted mobile terminal connected to the telephone number authentication server via a network;
A telephone number is connected to the telephone through a telephone line, and when there is an incoming call, the telephone number is acquired, and the incoming number confirmation device for sending the telephone number to the telephone number authentication server is provided,
When the telephone number authentication server receives a telephone number from the vehicle-mounted mobile terminal and the incoming call number confirmation device, the telephone number authentication server determines whether the two telephone numbers match, and notifies the vehicle-mounted mobile terminal of the determination result. Luggage delivery system characterized by   The delivery vehicle information device is capable of transmitting web information by connecting to a user terminal via the Internet, and includes a management server comprising delivery information data including at least an inquiry number of a package and vehicle data of a vehicle delivering the package, and map data A position information processing system that obtains current position information of the vehicle, creates a vehicle position information map in which the current position of the vehicle is entered on a map, and sends the vehicle position information map to the management server; The management server specifies a URL for posting a vehicle location information map of a corresponding vehicle when an inquiry about the location information of a vehicle that specifies the inquiry number of the package and delivers the package is made through the web site from the user terminal. The package delivery system according to claim 1, wherein a link is displayed on a web page.   The telephone number authentication server includes a storage unit for storing data, and stores in the storage unit a telephone number sent from the incoming call number confirmation device, a date and time when the telephone number was received, and the determination result. The package delivery system according to claim 1 or 2. A user terminal and a mobile phone provided on the consignee side, a delivery vehicle information device connected to the user terminal via a network and capable of providing vehicle position information in which the current position of the vehicle is written on a map; A package delivery method using a package delivery system comprising an onboard vehicle-mounted mobile phone,
When an inquiry number of a package is specified from the user terminal and there is an inquiry about the position information of a vehicle that delivers the package, the delivery vehicle information device provides vehicle position information in which the current position of the vehicle is entered on a map And steps to
The consignee calls the vehicle-mounted mobile phone and displays the consignee's mobile phone number on the vehicle-mounted mobile phone when the consignee comes to receive the package in the vehicle being delivered under the vehicle position information; When,
The delivery person collates the receiver's mobile phone number displayed on the vehicle-mounted mobile phone with the destination telephone number described in the delivery slip, and delivers the package to the consignee only when the two telephone numbers match. A package delivery method comprising the steps of:

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