JP2008269466A - Emergency responding support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an emergency support system allowing suppression of introduction costs or running costs and being expected to sufficiently spread to the real world. <P>SOLUTION: When emergency information is transmitted from an emergency information transmission means 20 of a user terminal 18 and when a call information reception means 10 of a vehicle allocation center terminal 9 receives the emergency information, a vehicle allocation instruction information transmission means 13 of the vehicle allocation center terminal transmits instruction information of the effect of heading for user's whereabouts based on position information of a taxi terminal 1. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to an emergency response support system. More specifically, the present invention relates to an emergency response support system that supports the handling of an emergency situation, particularly when a disabled person, an elderly person living alone, or the like occurs.

Now that we have a declining birthrate and an aging society, the number of elderly living alone is increasing.
Then, when an elderly person living alone falls into some kind of emergency situation, if there is no other person near the person, it is necessary to take measures such as calling the person by calling himself.

  However, if a person who has fallen into an emergency cannot make a call, or even if it is possible to make a call, it is difficult to make a call with the other party. Was very difficult.

  Therefore, as shown in FIG. 2, the monitoring target person can carry the first terminal device 101 for reporting the occurrence of an emergency situation, and the monitoring person can carry the shape. A second terminal device 102 that sounds an alarm when receiving information about the monitoring subject and displays the received monitoring subject information, stores information about the monitoring subject in advance, and sends an emergency call signal from the first terminal device. The monitoring device 103 that determines that an emergency has occurred in the monitoring subject who possesses the first terminal device and transmits the information of the monitoring subject to the second terminal device. A notification system has been proposed (see, for example, Patent Document 1).

  The first terminal device 101 possessed by the monitoring subject includes an emergency device in response to a call device 111 for the monitoring subject to notify the occurrence of an emergency situation and a signal from the calling device 111 indicating the occurrence of an emergency situation. Monitors an emergency call transmission device 112 for transmitting a signal to the monitoring device 103, a communication device 113 for communicating with the monitoring device 103, and a status notification according to a response or inquiry signal from the monitoring device 103 A response device 114 for the subject person to perform and an output device 115 for providing guidance to the monitoring subject in response to the calling signal or inquiry signal from the monitoring device 103 are provided.

  Further, when the second terminal device 102 possessed by the monitoring staff receives the communication device 121 for communicating with the monitoring device 103 and the target person information from the monitoring device 103, the second terminal device 102 causes the output device 123 described later to sound an alarm. Target information confirming device 122 for displaying target person information on the output device 123, an alarm sound function for notifying the monitoring subject that an emergency has occurred, and an output function for displaying the target person information The device 123 is configured.

  Furthermore, the monitoring device 103 installed in the monitoring center or the like determines that an emergency has occurred in the monitoring target person and the communication device 131 for communicating with the first terminal device 101 and the second terminal device 102. At this time, the subject status inquiry device 132 that transfers the monitoring subject information to the subject information transfer device 134 to be described later, the number of the first terminal device 101 possessed by the monitoring subject, and the monitoring subject information. The target person information storage unit 133 stores the information in association with each other and the target person information transfer apparatus 134 that transmits the target person information transferred from the target person state inquiry apparatus 132 to the second terminal apparatus 102.

  In the emergency call system configured as described above, the monitoring counselor can report the occurrence of an emergency by simply operating the first terminal device that he / she owns. Even so, the occurrence of an emergency can be easily reported, and the target person information is displayed on the second terminal device, so the monitor displays who and where the emergency occurred Can be confirmed with the target information.

  By the way, after the collapse of the so-called bubble around 1991, the sales in the taxi industry continued to decline sharply. Specifically, as a result of filing a new entry permit application for 477 companies (corporations) and 17,729 vehicles in the four years after the enforcement of the revised Road Transport Law, the number of operators is about 7.0% and the number of vehicles is about 8 Despite an increase of 6%, the number of operators at the end of January 2006 increased to approximately 7300 companies and the number of vehicles increased to 223,000, the annual number of passengers was approximately 4,289 million in 1969. It continues to decline year after year, reaching a peak of the number of people, and is now down to about 2,352 million. In fiscal 1997, the average daily operating revenue per taxi was approximately 36,200 yen, and the actual vehicle rate was approximately 45.9%. The average operating revenue is about 28,900 yen, and the actual vehicle rate is about 41.1%.

Japanese Patent Laid-Open No. 11-328562

Although the above-mentioned conventional emergency call system can easily report the occurrence of an emergency even if it is a monitored person who cannot make a phone call, the price is mainly used when considering the use in the real world. The surface has become a bottleneck and has prevented its spread.
In other words, upon receiving a report that an emergency has occurred, the monitoring person or the neighbor of the monitoring person who has been contacted by the monitoring person (hereinafter referred to as the monitoring person who has been informed by the monitoring person) Need to be rushed, but if there is a long distance from the location of the observer or neighbor to the location of the person being monitored, It takes a long time to reach the location of the person being monitored. Therefore, it is necessary to arrange a person to be monitored or a neighbor in a wide range, and as a result, it is considered that the introduction of an emergency call system and the running cost will increase.

  In general, the number of monitoring subjects is larger than the number of monitoring personnel and neighbors, and when there are multiple emergency calls at the same time, it is necessary to secure a certain number of monitoring personnel and neighbors. As a result, it is considered that the introduction of the emergency call system and the running cost may be increased.

  Furthermore, emergency calls are made day and night, and the fact that it is nighttime does not mean that observers and neighbors do not have to rush, and that 24 hours, 365 days of response are required. It may be a factor that the introduction of the reporting system and running costs will rise.

  The present invention was devised in view of the above points, and it is an object of the present invention to provide an emergency response support system that can suppress introduction costs and running costs and is highly likely to spread to the real world. is there.

  Further, the emergency response support system according to the present invention includes a user terminal having information transmission means for transmitting taxi dispatch information or emergency call information capable of specifying a transmission source user, and a position for detecting the current position of the taxi as position information. A taxi terminal mounted in a taxi, and taxi dispatch information or emergency notification transmitted by the information transmission means, comprising information detection means and position information transmission means for transmitting position information detected by the position information detection means Information receiving means for receiving information, position information receiving means for receiving position information transmitted by the position information transmitting means, and a display for displaying the current position of the taxi based on the position information received by the position information receiving means Means or selecting the taxi based on the position information received by the position information receiving means, An emergency response support system that supports handling of an emergency by a dispatch center terminal having at least one dispatch instruction information transmission means for sending dispatch information to a transmission source user of taxi dispatch information or emergency call information. The user terminal includes a first button switch and a second button switch, and when the first button switch is pressed, the information transmission means transmits taxi dispatch information to the dispatch center terminal, When the second button switch is pressed, the information transmitting means transmits emergency call information to the dispatch center terminal.

Here, the information transmission means of the user terminal transmits the taxi dispatch information or emergency call information, and the taxi dispatch information or emergency call information is received by the information reception means of the dispatch center terminal, so that the user at the dispatch center side It is possible to grasp that an emergency has occurred.
Moreover, even if the taxi dispatch information or emergency call information transmitted from the information transmission means is information that can identify the user of the transmission source, even if the voice is not heard or the hearing is difficult The location of the user can be specified.
Furthermore, when the first button switch is pressed, taxi dispatch information is transmitted toward the dispatch center terminal, and when the second button switch is pressed, emergency notification information is transmitted toward the dispatch center terminal. In the event of an emergency, the user simply presses the button switch, minimizing the work burden on the user.

  Further, the current position of the taxi is detected as position information by means of position information detection means (for example, GPS (Global Positioning system)) mounted on the taxi, and the position information is also transmitted by the position information transmission means of the taxi terminal. At the same time, the position information receiving means of the dispatch center terminal receives the same position information, and also displays the current position of the taxi on the display means of the dispatch center terminal, thereby grasping the current position of the taxi based on the display of the display means. be able to. If the current position of the taxi can be grasped, an operator at the dispatch center can select a taxi based on the current position of the taxi and issue a dispatch instruction.

  Further, the current position of the taxi is detected as position information by the position information detecting means of the taxi terminal mounted on the taxi, and the position information is also transmitted by the position information transmitting means of the taxi terminal, and the position information receiving means of the dispatch center terminal In the same way, the same position information is received, the taxi is selected by the dispatch instruction information transmitting means of the dispatch center terminal, and the instruction information is transmitted to the selected taxi by sending the instruction information indicating that the call information is to be sent to the transmission source user. The taxi dispatch you receive will be realized.

  In the emergency response support system to which the present invention described above is applied, the introduction cost and the running cost can be suppressed, and it can be expected that the system is sufficiently spread to the real world.

Hereinafter, embodiments of the present invention will be described with reference to the drawings to facilitate understanding of the present invention.
FIG. 1 is a schematic diagram for explaining an example of an emergency support system to which the present invention is applied. A taxi terminal 1 shown here is mounted on a taxi 2, and includes a GPS receiver 3, a transmission means 4, User position information receiving means 5, user position information display means 6, and usage status transmission means 7 are provided. The GPS receiver is an example of position information detection means, and the transmission means is an example of position information transmission means.

  Here, the GPS receiver is configured to be able to detect the current position of the taxi by receiving GPS signals provided from a plurality of GPS satellites 8 constituting the GPS. Further, the transmission means is configured to be able to transmit the position information detected by the GPS receiver to the outside. Further, the user position information receiving means is configured to be able to receive user position information transmitted by a user position information transmitting means described later, and the user position information display means is a user position received by the user position information receiving means. It is configured so that information can be displayed. In addition, the usage status transmission means can transmit the usage status to the outside as to whether the customer is in a taxi (actual vehicle state) or not in a taxi (empty vehicle state). It is configured.

  On the other hand, a personal computer 9 having a dispatch center terminal function is arranged in a dispatch center that manages taxi dispatch. This dispatch center terminal includes call information receiving means 10, position information receiving means 11, display means 12, and dispatching. Instruction information transmitting means 13, user position information transmitting means 14 and usage status receiving means 15 are provided.

  Here, the call information receiving means 10 transmits “information notifying the user that an emergency has occurred” and “user wants to use a taxi” transmitted by an emergency information transmitting means and a dispatch request information transmitting means described later. It is configured to be able to receive “information informing that the user wants a taxi to be dispatched”. Further, the position information receiving means 11 is configured to receive position information transmitted from the transmitting means of the taxi terminal, and the display means 12 can display the current position of the taxi received by the position information receiving means. It is configured like this. Further, the dispatching instruction information transmitting means 13 is based on the position information transmitted from the transmitting means of the taxi terminal, and “the user wants to use the taxi” or “information notifying the user that an emergency has occurred”. Select the taxi that can arrive the earliest to the user who is the sender of "information that informs the user that he / she wants a taxi to be dispatched", and for the selected taxi It is configured so that information instructing to go to the user's location can be transmitted. The usage status receiving means 15 is configured to be able to receive usage status information transmitted from the usage status transmission means of the taxi terminal. A taxi for instructing dispatch is determined from both pieces of usage status information.

  Further, the user position information transmitting unit 14 is configured to be able to transmit the user's position information when the vehicle allocation instruction information transmitting unit issues a vehicle allocation instruction. In addition, as a user's positional information transmitted from a dispatch center terminal, (1) When transmitting an address and grasping | ascertaining a user's position, (2) Transmitting a telephone number and based on a telephone number at a taxi terminal, a user's position is transmitted. In the case where the position is grasped, (3) the case where the map information is transmitted and the position of the user is grasped by the map is considered.

  In addition, a user terminal 18 provided with a first push button switch 16 and a second push button switch 17 is arranged in a user's house using this system. The emergency information transmission means 20 and the dispatch request information transmission means 21 are provided.

  Here, the first push button switch 16 is interlocked with the emergency information transmission means 20, and when the first push button switch is pressed, the emergency information transmission means informs the user that an emergency has occurred. It is configured to be able to send (report) information. When information notifying that an emergency has occurred is transmitted by the emergency information transmitting means, the telephone number of the user is also transmitted by the telephone number transmitting means 19. Similarly, the second pushbutton switch 17 is interlocked with the vehicle allocation request information transmission means 21. When the second pushbutton switch is pressed, the vehicle allocation request information transmission means allows the user to use a taxi. (Information that the user wants to have a taxi dispatched) is transmitted. When information indicating that the user desires to use a taxi is transmitted by the dispatch request information transmitting means, the telephone number of the user is also transmitted by the telephone number transmitting means 19.

  In the present embodiment, a telephone number is used as an example of information that can identify a user. However, information that can identify a user is not necessarily a telephone number. However, considering that the technology for specifying the location of the user based on the telephone number is generally popular, it is preferable to use a telephone number that can use a general-purpose technology as information that can specify the user. .

  In the emergency support system configured as described above, the current position of the taxi can be grasped at the dispatch center by the GPS receiver of the taxi terminal. Specifically, the current position of the taxi is detected by detecting the current position of the taxi by receiving GPS signals provided from a plurality of GPS satellites constituting the GPS by the GPS receiver of the taxi terminal, and the current position of the taxi detected by the taxi terminal Is transmitted to the dispatch center terminal by the transmitting means, and the position information receiving means of the dispatch center terminal receives the position information, so that the current position of the taxi can be grasped at the dispatch center.

  Further, it is possible to grasp at the dispatch center whether the taxi is in an actual vehicle state or an empty vehicle state by means of the usage status transmission means of the taxi terminal. Specifically, by transmitting to the outside whether the taxi is in an actual vehicle state or an empty vehicle state by the usage status transmission means of the taxi terminal, and receiving the usage status of the taxi by the usage status reception means of the dispatch center terminal, It is possible to know at the dispatch center whether the taxi is in an actual vehicle state or an empty vehicle state.

  Now, when an emergency situation occurs in the user, information that informs the user that the emergency situation has occurred is transmitted from the emergency information transmission means of the user terminal when the user presses the first push button switch. It becomes. At the same time, the telephone number of the user is transmitted from the telephone number transmission means of the user terminal.

  The information transmitted from the user terminal and informing that the user's emergency has occurred and the user's telephone number are received by the call information receiving means of the personal computer at the dispatch center, and when the information is received by the call information receiving means, the user The user's location is determined from the telephone number of the user, the user's location is displayed by the display means, and an instruction to go to the user's location by the dispatch instruction information transmitting means for a taxi that can be dispatched to the user earliest Send information. In addition to the transmission of the instruction information by the dispatch instruction information transmission unit, the user position information transmission unit transmits the user position information.

  The user position information transmitted by the user position information transmitting means of the center terminal is received by the user position information receiving means of the taxi terminal, and the user position information received by the user position information receiving means is the user position information of the taxi terminal. Displayed by the display means, the taxi driver dispatches to the user based on the displayed information. Taxi drivers who rushed to the user can take first aid and arrange emergency vehicles, and can respond quickly to emergencies in the elderly and sick patients. It becomes.

  On the other hand, when the user wants to use a taxi rather than an emergency, the user presses the second pushbutton switch. When the user presses the second pushbutton switch, information notifying that the user wants to dispatch is transmitted from the dispatch request information transmitting means of the user terminal. At the same time, the telephone number of the user is transmitted from the telephone number transmission means of the user terminal.

  The information transmitted from the user terminal that informs the user that he / she wants to dispatch and the user's telephone number are received by the call information receiving means of the personal computer of the dispatch center, and when the information is received by the call information receiving means, The location of the user is judged from the user's telephone number, the location of the user is displayed by the display means, and the taxi that can be dispatched to the user the earliest is directed to the location of the user by the dispatch direction information transmission means. Instruction information is transmitted. In addition to the transmission of the instruction information by the dispatch instruction information transmission unit, the user position information transmission unit transmits the user position information.

In the emergency response support system to which the present invention is applied, it is possible to suppress the introduction of the system and the increase in running cost by adopting a system that dispatches a taxi in the event of an emergency, and it is widely spread in the real world. Can be expected.
In other words, in the real world, in view of the fact that a large number of taxis are engaged in business activities day and night in a very wide range, the present invention configured to express taxi drivers in the event of an emergency situation is applied. In the emergency support system, it is not necessary to deploy new observers or neighbors, so the introduction and running costs of the system can be kept very low, and it can be expected to spread widely in the real world. It can be done.

  It is also possible to use a taxi in daily life as well as in an emergency situation. In such a case, you can request a taxi dispatch by pressing the second push button. Although not provided, it is possible to improve convenience for users who wish to use a taxi. Furthermore, by introducing an emergency response support system to which the present invention is applied, it is considered that a taxi company can differentiate from other companies and can also enclose a user as a taxi user.

  Furthermore, it is possible to communicate that an emergency has occurred by simply performing a very simple operation of pressing a push button switch, and it is not necessary to place an unnecessary burden on the operation for emergency calls. It is thought that emergency calls can be made reliably.

  In the present embodiment, the case where one button switch is provided as a button switch for transmitting “information notifying the user that an emergency has occurred” has been described as an example. It is not always necessary to have a single button switch for sending "information that informs you that an emergency has occurred". For example, "information that informs the taxi driver that you want to rush because of an emergency" Button switch A for transmitting, "button switch B for transmitting information for requesting arrangement of fire engine", button switch C for transmitting "information for indicating request for arrangement of ambulance", A button switch D for transmitting “information notifying that a police car is requested” is provided, and button switch B, button switch C, and button switch are provided. If the switch D has been pressed, with causes rushed to the taxi driver, dispatch center, fire or emergency, it is conceivable such performing police.

  Note that the user terminal may be one that connects to the dispatch center terminal by a wired method (for example, a base phone of a fixed phone), or one that connects to the dispatch center terminal by a wireless method (for example, a fixed phone) It may be a child machine). Here, when connecting with a dispatch center terminal by a radio | wireless system, it can hang from a neck and can make a report more promptly when an emergency situation arises.

It is a schematic diagram for demonstrating an example of the emergency assistance system to which this invention is applied. It is a schematic diagram for demonstrating the conventional emergency call system.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Taxi terminal 2 Taxi 3 GPS receiver 4 Transmission means 5 User position information reception means 6 User position information display means 7 Usage status transmission means 8 GPS satellite 9 Personal computer 10 Call information reception means 11 Position information reception means 12 Display means 13 Display instruction 13 Information transmission means 14 User position information transmission means 15 Usage status reception means 16 First push button switch 17 Second push button switch 18 User terminal 19 Telephone number transmission means 20 Emergency information transmission means 21 Vehicle dispatch request information transmission means

Claims (4)

A user terminal having information transmission means for transmitting taxi dispatch information or emergency call information capable of specifying the user of the transmission source;
A taxi terminal mounted on the taxi, having position information detecting means for detecting the current position of the taxi as position information, and position information transmitting means for transmitting the position information detected by the position information detecting means;
Information receiving means for receiving taxi dispatch information or emergency call information transmitted by the information transmitting means;
Position information receiving means for receiving position information transmitted by the position information transmitting means;
Display means for displaying the current position of the taxi based on the position information received by the position information receiving means, or select the taxi based on the position information received by the position information receiving means, and It is an emergency response support system that supports the handling of an emergency situation by a dispatch center terminal having at least one of a dispatch instruction information transmission means for transmitting instruction information for dispatching taxi dispatch information or emergency call information to a transmission source user,
The user terminal includes a first button switch and a second button switch, and when the first button switch is pressed, the information transmitting means transmits taxi dispatch information to the dispatch center terminal, An emergency response support system in which the information transmission means transmits emergency call information to the dispatch center terminal when the button switch of 2 is pressed. The dispatch center terminal comprises user location information transmitting means for transmitting location information of a transmission source user of the taxi dispatch information or emergency call information as user location information,
The taxi terminal is a user location information receiving unit that receives the user location information transmitted from the user location information transmitting unit, and the user who is a vehicle destination based on the user location information received by the user location information receiving unit. The emergency response support system according to claim 1, further comprising user position information display means for displaying the position information. The emergency response support system according to claim 1, wherein the information transmission unit transmits a telephone number of a transmission source user. The taxi terminal includes usage status transmission means for transmitting usage status information indicating whether the taxi is in an empty vehicle state or an actual vehicle state,
The emergency response support system according to claim 1, wherein the dispatch center terminal includes usage status reception means for receiving usage status information transmitted by the usage status transmission means.

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