JP2008243038A - Automated transaction device and reception system using the same - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To prevent reduction in business efficiency resulting from calling of a receipt number of a customer who is absent from a store by leaving the store without window transaction, when the receipt number of window transaction is issued to the customer through an automated transaction device. <P>SOLUTION: The system comprises the automated transaction device 1 and a receipt number management server 30. When processing to be performed at a window is caused in a transaction in the transaction device 1, the transaction device 1 acquires the number of waiting persons for window transaction from the receipt number management server 30, displays the number of waiting persons and a screen for inquiring about window transaction, acquires a receipt number from the server 30 when an input to perform window transaction is received, and issues a receipt number card. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a reception processing system for transferring a customer to a counter transaction when processing at the counter occurs in a transaction with an automatic transaction apparatus operated by the customer.

The conventional reception processing system displays a screen that asks the automatic transaction device to wait for reception at the window when it is necessary for the transaction at the window for some reason when the customer is trading with the automatic transaction apparatus, When the customer selects waiting for reception, the automatic transaction apparatus receives a reception number from the reception terminal of the window and issues a reception number tag on which the reception number is printed (for example, see Patent Document 1).
JP 2005-222347 A (paragraph “0014” -paragraph “0015”, FIG. 2)

  However, in the conventional technology described above, since the customer is simply asked to wait for the reception, the customer cannot know the number of people waiting for the reception, and the customer receives the reception number tag. But when you move to the counter side, look at the electric bulletin board that displays the receipt number that guides you to the counter. There is a case where the customer exits the store, and the process for issuing the receipt number tag is wasted on the automatic transaction apparatus side, and the contact side calls the receipt number of the customer who has already left, resulting in poor business efficiency. There is a problem of end.

In addition, since customers can only conduct window transactions at the same store as the store where the automatic transaction device is installed, there is already waiting time, such as using a store that is always crowded compared to neighboring stores. If you know it is long, you have to leave the window and come back to the store later.
An object of the present invention is to provide means for solving the above problems.

  In order to solve the above-described problems, the present invention provides an automatic transaction apparatus that executes a transaction by a customer's operation, and a management server that is installed at each store and manages the reception number and order of window transactions at that store, and the number of waiters When a failure occurs during a transaction with the automatic transaction apparatus, the automatic transaction apparatus obtains the waiting number of window transactions from the management server, indicates the number of waiting persons and indicates the window transaction. A screen for selecting whether to perform at another store or at another store is displayed, and when a selection to be performed at another store is made, a screen that indicates the location of the other store and prompts the selection of the store that performs the transaction is displayed. When a store is selected on the screen, a reception number assigned by the management server installed in the store is acquired, and the reception number is printed on a reception number tag and issued.

  As a result, the present invention displays the waiting number at the current window when there is a process to be performed at the window in the transaction with the automatic transaction apparatus so that the window transaction can be performed by moving to another store. As a result, it is possible for a customer to estimate waiting time and appropriately determine whether to receive a receipt number tag, so that even if a receipt number tag is issued, the customer can be prevented from leaving, and work efficiency can be improved. The effect that it is possible can be acquired.

  Moreover, since it can move to another store when it is judged that a store is crowded for a customer, the effect that the convenience for a customer can be improved is acquired.

  Embodiments of a reception processing system according to the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram illustrating a reception processing system according to the first embodiment.
In FIG. 1, reference numeral 1 denotes an automatic transaction apparatus, which is installed in a sales office of a financial institution and automatically performs a transaction with a customer. 2 is a control unit, and the automatic transaction apparatus 1 according to a control program stored in a storage unit 3. In addition to having a function of executing various transactions by controlling each part of the above, the communication part 4 is used to communicate with the host computer 12 installed at the center of the financial institution via the LAN 9 and the communication control device 10.

The storage unit 3 stores a control program and stores a processing result by the control unit 2 and the like.
The storage unit 3 stores a branch code indicating the store where the automatic transaction apparatus 1 is installed.
Reference numeral 5 denotes a display operation unit, which is composed of a display unit such as an LCD or CRT, and an operation unit such as a touch panel arranged on the display unit. It is possible to input the information defined in the input key by pressing the input key with a finger from the touch panel, and the display unit also displays the input information etc. It has become.

A card read / write unit 6 has a function of reading and writing card information with respect to a magnetic stripe provided on a customer's transaction card, and a function of printing a transaction result with a customer on a receipt.
The card read / write unit 6 has a function of printing the receipt number received by the automatic transaction apparatus 1 from the receipt terminal 30 on a receipt and issuing it to the customer as a receipt number tag.

Reference numeral 7 denotes a cash deposit / withdrawal unit, which performs a cash deposit / withdrawal process associated with a transaction, and includes a banknote deposit / withdrawal machine that handles banknotes and a coin deposit / withdrawal machine that handles coins.
Reference numeral 8 denotes a passbook handling unit, which has a function of reading and writing passbook information recorded in the magnetic stripe of the inserted customer's passbook and writing the transaction contents and the like in the customer's passbook.
The passbook information includes a financial institution code, a branch code, an account number, the date when the last entry was made, its page, the last line, and the like.

The host computer 12 manages customer account information such as the name, account number, financial institution code, branch code, personal identification number, unregistered data, and account balance of each customer who has opened an account.
Reference numeral 15 denotes a customer reception terminal, which is installed in a store of a financial institution and performs store reception processing such as issuance of reception number tags to customers.

Reference numeral 16 denotes a reception control unit, which has a function of controlling each unit of the customer reception terminal 15 in accordance with a store visit processing control program stored in the reception storage unit 17 and is connected to the automatic transaction apparatus 1 via the LAN 8.
The reception storage unit 17 stores a control program for store visit processing, and also stores processing results by the reception control unit 16.

Reference numeral 18 denotes a reception printing unit, which has a function of printing a number representing the order of reception on a reception number tag.
Reference numeral 20 denotes a window terminal, which is installed at a shop window, and includes a display unit and an operation unit (not shown), a card processing unit that reads and writes customer transaction cards, a bankbook handling unit that handles customer passbooks, and cash associated with transactions. A cash deposit / withdrawal department, etc., that performs the deposit / withdrawal processing, etc., and handles counter transactions with customers by operating the counter staff.

A window control unit 21 has a function of controlling each unit of the window terminal 20 in accordance with a window transaction processing control program stored in the window storage unit 22.
The window storage unit 22 stores a control program for window transaction processing, and stores a processing result and the like by the window control unit 21.
A reception number management server 30 is connected to the automatic transaction apparatus 1, the customer reception terminal 15, and the counter terminal 20 via the LAN 9, and receives a reception number in response to a request for the reception number from the automatic transaction apparatus 1 or the customer reception terminal 15. Is stored and the reception number is stored, and transmitted to the automatic transaction apparatus 1 and the customer reception terminal 25.

In addition, the reception number management server 30 stores the transaction type and reception number associated with the customer in association with each other, and receives the reception number after the window transaction with the customer from the window terminal 20, thereby waiting for the window transaction. It has a function to grasp and manage the order and number of customers.
Reference numeral 40 denotes a store information server, which is installed at the center of a financial institution and displays map information indicating the location of stores at each branch of the same bank, information indicating the travel time between stores, information indicating the number of people waiting at the counter at each store, etc. Is stored in association with the branch code, and is connected so as to be communicable with the automatic transaction apparatus via the LAN 9.

The store information server 40 stores a branch code for each store, and has a function of connecting to the receipt number management server 30 installed in each store so that the automatic transaction apparatus 1 and other stores can communicate with each other. It functions to mediate transmission of information with the installed reception number management server 30.
Further, the store information server 40 receives the number of customers waiting for the counter transaction from the reception number management server 30 at any time, thereby updating the information indicating the counter waiting number included in the store information of the store information database 41. ing.

Reference numeral 45 denotes a Web server having a site that is installed in the center and displays map data indicating the positional relationship of each store. When a customer connects to this site with a mobile terminal such as a mobile phone, a map showing the location of each store is displayed on the screen of the mobile terminal.
It is assumed that the displayed map is a map with a magnification such that stores within a range of up to 15 minutes on foot from the customer are displayed.

The operation of the above-described configuration will be described according to the steps indicated by S using the flowchart showing the operation of the reception processing system of the first embodiment shown in FIG.
Here, a case where a customer performs passbook entry with the automatic transaction apparatus 1 will be described as an example.
S1, the control unit 2 of the automatic transaction apparatus 1 displays a transaction selection screen in which various transaction selection buttons are arranged on the display / operation unit 5 and is on standby, and the customer selects a passbook entry transaction selection button from the transaction selection screen. Recognizes that is pressed.

  S2, the control unit 2 displays a guidance screen for prompting insertion of a passbook on the display operation unit 5, and when the customer inserts the passbook according to the guidance screen, the passbook handling unit 8 reads the passbook information from the magnetic stripe of the passbook, A request for acquiring the registered contents with the financial institution code, branch code, account number, etc. of the passbook information is transmitted to the host computer 12 via the LAN 9 and the communication control device 10 by the communication unit 4.

The host computer 12 reads customer account information managed based on the financial institution code, branch code, and account number of the received book content acquisition request, and stores the unbooked data of the customer account information via the communication control device 10. To the automatic transaction apparatus 1.
S <b> 3, the control unit 2 starts the passbook entry by the passbook handling unit 8 based on the unbooked data received from the host computer 12.

It is assumed that the control unit 2 performing the passbook entry recognizes that an error such as the inability to write to the magnetic stripe occurs in the middle, and the passbook entry transaction cannot be performed any more.
S 4, the control unit 2 confirms that the current time is the reception time of the counter using a clock (not shown), and then transmits a waiting number confirmation request to the reception number management server 30 via the LAN 9 by the communication unit 4.

When receiving the waiting number confirmation request, the reception number management server 30 reads the waiting number of the counter transaction being managed and transmits the waiting number to the automatic transaction apparatus 1 via the LAN 9.
Here, FIG. 3 is an explanatory diagram illustrating a window for waiting for reception of a window according to the first embodiment.
S5, when the control unit 2 receives the waiting number, the control unit 2 asks the display operation unit 5 whether the transaction cannot be continued with the automatic transaction apparatus 1 as shown in FIG. , The wording indicating the number of people waiting until the order of the counter transaction, the “Yes” key and “No” key to select whether or not to perform transactions at the counter of the current store, and move to another store for transactions A window for waiting for a reception desk with a “Receive at another store” key or the like for continuing the transaction at another store is displayed.

The customer can determine whether to wait for a transaction at the window, return without waiting, or move to another store and perform a transaction by looking at the display of the waiting number on the window for waiting for reception desk selection.
Then, the customer presses the “accept at another store” key to move to another store and conduct a transaction.
S6, when the customer presses the “accept at another store” key, the control unit 2 reads the branch code from the storage unit 3, sends a store information acquisition request with the branch code to the LAN 9, and the communication control device 10 To the store information server 40.

Then, the store information server 40 searches the store information database 41 based on the received branch code, reads out the corresponding store information, and transmits it to the automatic transaction apparatus 1.
Here, FIG. 4 is an explanatory view showing another store situation screen.
S7, the control unit 2 based on the received store information, as shown in FIG. 4, a map showing the location of other stores in the vicinity (for example, a distance of up to 15 minutes on foot) based on the location of the current store And the other store situation screen which shows the waiting number of persons of the counter in each store, etc. is displayed.

In addition, on the other store status screen, as shown in FIG. 4, each store shown on the map is assigned a number, and the numeric keypad corresponding to the number and the number of the numeric keypad corresponding to the store accepting are touched. The wording etc. which are urged are arranged. Here, 0 indicates the store where the customer is currently located.
As a result, the customer inputs the number corresponding to the other store where the transaction is made from the numeric keypad.

At this time, since the information of the store where the customer is present is also displayed and can be selected, even when trying to accept at the other store, check the waiting time and travel time at the other store After that, when an attempt is made to accept at the current store, it is possible to directly select the present store without returning to the original screen.
S8, the control unit 2 recognizes the branch code of the store corresponding to the number from the input number, and obtains a receipt number with information (referred to as interruption transaction information) indicating that the branch code and the passbook entry are performed. The request is transmitted to the store information server 40.

As a result, the store information server 40 transmits a receipt number acquisition request with interruption transaction information to the receipt number management server (referred to as a receipt management server of another store) 30 of the corresponding store based on the received branch code.
When the reception number management server 30 of another store numbers the reception number and transmits the reception number to the store information server 40, the reception number received by the store information server 40 is transmitted to the automatic transaction apparatus 1.

Note that the reception number management server 30 stores the numbered reception number and the suspended transaction information in association with each other.
S9, when the control unit 2 receives the receipt number, the card read / write unit 6 prints the receipt number tag and issues it to the customer, returns the inserted passbook and holds the receipt number tag to the counter of another store The other store guidance screen for guiding to move to is displayed on the display operation unit 5.

Here, FIG. 5 is a print example showing the receipt number tag of the first embodiment.
As shown in Fig. 5, the issued receipt number tag includes the transaction date, the bank number (financial institution code) of the window where the transaction is performed, the branch number (branch code), the transaction details indicating the suspended transaction, the subject, Web server 45 site by taking account number, transaction classification, receipt number, and wording indicating branch name where transaction is performed, wording prompting to call the staff in the store when visiting the store, and shooting with the camera of the customer's mobile phone A two-dimensional barcode or the like is printed to display a map of each store by connecting to.

  As described above, in the present embodiment, when a transaction is performed at an automatic transaction apparatus, when the transaction is temporarily stopped and the continuation is performed at the window, the number of people waiting at the current window is displayed on the display operation unit of the automatic transaction apparatus. In order for customers to choose whether or not to conduct window transaction or move to another store for transaction, the customer receives the receipt number tag after estimating the waiting time from the number of waiting persons at the window. It is also possible to properly decide whether to receive a receipt number tag for transactions at other store counters that are vacant, and prevent customers from going home due to inconvenience while receiving the receipt number tag at the counter side As a result, it is possible to eliminate calls to customers who have left while receiving receipt number tags, thereby improving business efficiency.

In addition, by displaying the waiting number, the customer can grasp the approximate waiting time, so if the customer wants to use the automatic transaction device for another transaction, if there is a time until it is called, the reception number Since another transaction can be completed with the automatic transaction apparatus after the tag is received, the waiting time can be efficiently used for the customer.
In addition, since it is now possible to conduct window transactions at other stores, for example, when customers need to move for their own convenience, they can perform transactions at the store window in the middle of their travel route. , Can improve convenience for customers.

  In addition, a two-dimensional bar code is provided on the receipt number tag, and when the customer photographs the two-dimensional bar code with a mobile phone, a map showing the store's positional relationship is displayed on the screen, so that the way to other stores cannot be understood. Can prevent you from reaching

In this embodiment, it is assumed that the customer has registered in advance an e-mail address of a mobile phone as his own mobile terminal, and the e-mail address is included in the customer account information managed by the host computer 12.
The receipt number management server 30 of the present embodiment stores the average transaction time for each transaction type performed at the counter, the average transaction time, the number of customers waiting for the counter transaction, and the transaction of each customer In addition to calculating and storing the waiting time from the type, it has a mail notification list for storing and managing the customer reception number and the customer e-mail address in association with each other.

In addition, the storage unit 3 of the present embodiment stores a notification determination time for determining whether or not to display a mail call selection screen asking whether or not to notify a customer that a call to a window by e-mail is near. ing.
The notification determination time is compared with the waiting time of the window managed by the reception number management server 30. As a result, when the waiting time is longer, the mail call selection screen is displayed on the display operation unit 5. It has become.

FIG. 6 is an explanatory diagram illustrating a configuration of the reception processing system according to the second embodiment.
In FIG. 6, reference numeral 50 denotes a mail server, which has a function of transmitting by e-mail a notification that the order of the counter is approaching the e-mail address specified at the center.
The operation of the above configuration will be described.

The control unit 2 of the automatic transaction apparatus 1 stands by displaying a transaction selection screen in which various transaction selection buttons are arranged on the display operation unit 5, and the customer presses the passbook entry transaction selection button from the transaction selection screen. Recognize that
When the customer inserts a passbook according to the guide screen, the control unit 2 reads the passbook information from the magnetic stripe of the passbook, and displays the passbook information. A request for acquiring contents of a book with information financial institution code, branch code, account number and the like is transmitted to the host computer 12 by the communication unit 4 via the LAN 9 and the communication control device 10.

The host computer 12 reads customer account information managed based on the financial institution code, branch code, and account number of the received book content acquisition request, and stores the unbooked data of the customer account information via the communication control device 10. To the automatic transaction apparatus 1.
The control unit 2 starts the passbook entry by the passbook handling unit 8 based on the unbooked data received from the host computer 12.

Here, it is assumed that the control unit 2 recognizes that an error such as inability to write to the magnetic stripe occurs in the course of the passbook entry and the bankbook entry transaction can no longer be performed.
The control unit 2 confirms that the current time is the reception time of the counter using a clock (not shown), and then transmits a waiting number confirmation request to the reception number management server 30 via the LAN 9 by the communication unit 4.

Upon receipt of the waiting number confirmation request, the reception number management server 30 reads the waiting number of the counter transaction being managed and the stored waiting time, and the waiting number and the waiting time are automatically transmitted via the LAN 9 to the automatic transaction apparatus. 1 to send.
When the control unit 2 receives the waiting number, the control unit 2 asks the display / operation unit 5 that the automatic transaction apparatus 1 cannot continue the transaction, whether or not to continue the transaction at the window, and waits until the order of the window transaction. Words indicating the number of people, “Yes” and “No” keys for selecting whether or not to conduct transactions at the current store window, and the fact that transactions can be performed by moving to other stores A window for waiting for a reception desk with a “receive at another store” key or the like for continuing the transaction at the store is displayed.

At this time, the control unit 2 stores the waiting time in the storage unit 3.
When the customer presses the “Yes” key on the window for waiting for reception desk, the control unit 2 reads the stored waiting time and call determination time (for example, 10 minutes), and the waiting time is longer than the call determination time, that is, 10 minutes or more. If it is confirmed, a message asking whether to notify the call by e-mail when the calling order of the counter approaches the display / operation unit 5 and a mail with a “Yes” key, a “No” key, etc. Display the call selection screen.

When the customer presses the “Yes” key from the mail call selection screen, the control unit 2 sends a customer mail address acquisition request with the financial institution code, branch code, and account number of the passbook information read above to the LAN 9, communication control device 10 to the host computer 12.
The host computer 12 searches based on the received financial institution code, branch code, and account number, reads the email address of the corresponding customer account information, and transmits the email address to the automatic transaction apparatus 1.

  The control unit 2 displays the received e-mail address and a screen asking whether to send an e-mail to the e-mail address or to send an e-mail to another e-mail address A destination setting screen with a "Yes" key for sending an email to the displayed email address and a "Change email address" key for sending an email to another email address. indicate.

When the customer presses the “Yes” key on the transmission destination setting screen, the control unit 2 manages the receipt number acquisition request with the stored e-mail address via the LAN 9 and the communication control device 10. Send to server 30.
On the other hand, when the customer presses the “change mail address” key on the transmission destination setting screen, the control unit 2 displays a screen for prompting the display operation unit 5 to input a new email address, an input field, a character key, and the like. Display the mail address input screen.

When the customer inputs a new e-mail address according to the e-mail address input screen, the control unit 2 stores the new e-mail address in the storage unit 3, and sends a receipt number acquisition request with the e-mail address to the LAN 9, communication control It transmits to the receipt number management server 30 via the device 10.
In this way, the receipt number management server 30 that has received the receipt number acquisition request stores the receipt number so that it is included in the mail transmission list in association with the received e-mail address. The numbered reception number is transmitted to the automatic transaction apparatus 1.

The control unit 2 issues a receipt number tag on which the received receipt number is printed, and ends the transaction with the customer.
Thereafter, when the reception number of the mail transmission list managed by the reception number management server 30 is in a predetermined order (for example, third) until the reception number is called to a preset window. The electronic mail address stored in association with the receipt number is read, and the electronic mail address is transmitted to the mail server 50.

Based on the received e-mail address, the mail server 50 transmits an e-mail that calls the customer to urge the customer to wait in the store because the customer's mobile phone is approaching the reception number.
In addition, in the above-mentioned content, as an example in which the transaction is performed at the window of the store where the automatic transaction apparatus 1 is installed, a case where a receipt number tag is issued at the window at the store where the customer is at that time is described as an example. When the customer moves to another store, the control unit 2 determines another store where the customer visits in the same manner as in the first embodiment, and enters the customer's e-mail address in the reception number management server 30 of the determined other store. The receipt number tag is received by transmitting the attached receipt number acquisition request.

  As described above, in this embodiment, in addition to the effect of the first embodiment, when the order of the windows approaches, the customer's mobile phone is notified by e-mail, so the waiting time is long. In some cases, the customer does not have to wait in the store all the time, and the customer can go out of the store before receiving the e-mail, so the customer should not just wait in the store but go out As a result, customer service can be further improved.

  In each of the above-described embodiments, reservation of the date and time when the customer visits the store may be accepted when obtaining the receipt number. In that case, at least the next day or later, the reservation date and time zone (for example, one hour unit) And a reservation slip printed with a reservation number indicating that the customer has confirmed the reservation is issued, and the reception management server stores the reservation number and the customer's account number in association with each other. When the customer is directed to the customer reception terminal on the same day, the reservation number and the account number are input, and the reservation number entered in the reception management server is confirmed to confirm the customer, the customer is preferentially guided to the window. Issue a receipt number.

  In the second embodiment, in order to confirm that the e-mail has been transmitted to the customer, the mail server includes a word prompting a reply to the e-mail transmitted to the customer, and there is no reply from the customer. In such a case, an e-mail for calling the customer may be continuously sent at regular intervals (for example, every 5 minutes).

1 is a block diagram illustrating a reception processing system according to a first embodiment. The flowchart which shows operation | movement of the reception processing system of Example 1. Explanatory drawing which shows the counter reception waiting selection screen of Example 1 Explanatory diagram showing other store status screen Example of printing showing the receipt number tag of Example 1 Explanatory drawing which shows the structure of the reception processing system of Example 2 Example of printing showing reception number tag

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Automatic transaction apparatus 2 Control part 3 Memory | storage part 4 Communication part 5 Display operation part 6 Card reader / writer part 7 Cash deposit / withdrawal part 8 Passbook handling part 9 LAN
DESCRIPTION OF SYMBOLS 10 Communication control apparatus 12 Host computer 15 Customer reception terminal 16 Reception control part 17 Reception storage part 18 Reception printing part 20 Reception terminal 21 Window control part 22 Window storage part 30 Reception number management server 40 Store information server 45 Web server

Claims (5)

An automatic transaction apparatus that executes transactions by customer operations, and a management server that is installed at each store and manages the reception number and order of counter transactions at that store, and the waiting number,
When a failure occurs during the transaction at the automatic transaction apparatus, the automatic transaction apparatus acquires the waiting number of counter transactions from the management server, indicates the waiting number and performs the counter transaction at the current store. Or a screen for selecting whether to perform at another store, and when a selection to be performed at another store is made, a screen that indicates the location of the other store and prompts the selection of the store to perform the transaction is displayed. When a store is selected, a reception processing system is characterized in that a reception number assigned by a management server installed in the store is acquired, and the reception number is printed on a reception number tag and issued. In the reception processing system according to claim 1,
It has a mail server that sends e-mail to the customer's mobile terminal,
The automatic transaction apparatus causes the customer to input the e-mail address of the mobile terminal, and transmits the input e-mail address to the management server of the store where the customer performs the window transaction,
The management server stores the reception number assigned in response to the request for the reception number and the received email address in association with each other, and when the reception number is in a predetermined order until the reception number is called, the reception number An acceptance processing system, wherein the mail server transmits an e-mail notifying that the call to the window is near to the customer's mobile terminal by delivering the mail address associated with the mail address to the mail server. In the acceptance processing system according to claim 1 or 2,
It has a store information server that manages the transmission and reception of information between stores,
When the automatic transaction apparatus acquires a receipt number from a management server installed in another store, it transmits a store code that identifies the store to the store information server,
The store information server requests the management server installed in the store of the store code for a receipt number, receives the receipt number assigned by the management server, and transmits the receipt number to the automatic transaction apparatus, thereby enabling the automatic transaction. A reception processing system, wherein the apparatus receives and acquires the reception number. In the acceptance processing system according to claim 1, claim 2 or claim 3,
A reception processing system characterized in that information on the current store is displayed in a selectable manner on a screen that prompts selection of a store to perform the transaction, and when the current store is selected, the reception process at the current store is performed. An automatic transaction apparatus that executes a transaction by a customer's operation,
When a failure occurs during a transaction, the waiting number of window transactions is acquired from the server, and the number of people waiting is displayed and a screen for selecting whether to perform window transactions at the current store or another store is displayed. When a selection to be made at another store is made, a screen is displayed that indicates the location of the other store and prompts the selection of the store to be traded, and when a store is selected from that screen, it is installed at the selected store. An automatic transaction apparatus characterized in that a receipt number assigned by a server is acquired, and the receipt number is printed on a receipt number tag and issued.