JP2008059508A - Information distribution apparatus, method, and computer program - Google Patents

Abstract

【Task】
Appropriate information is distributed to employees working at the facilities, etc. according to the hygiene status of various stores and facilities, etc., and the hygiene awareness and awareness of the employees are increased.
[Solution]
A device configured to be able to communicate with a user terminal via a network, a hygiene information storage unit that stores hygiene information according to the hygiene situation, and a preset reference for each predetermined inspection location in the facility Reference value storage means for classifying and storing values for each predetermined item, and based on the measured value for each item measured for each predetermined inspection location in the facility, with reference to the reference value storage means, Means for specifying an item whose measured value exceeds the reference value, means for searching for hygiene information including the specified item as a keyword with reference to the hygiene information storage means, and extracting hygiene information found as a result of the search And means for transmitting the extracted sanitary information to the user terminal.
[Selection] Figure 1

Description

  The present invention relates to a technology capable of increasing user's awareness and awareness of hygiene by distributing hygiene information according to the hygienic condition of a user's facility via a network.

  For example, operators operating chain stores scattered throughout the country, and operators of hospitals and other facilities established in various locations, are responsible for managing the hygiene of the stores and facilities. Need to educate.

  However, when a store or facility is located over a wide area, it is impossible for the employees of the store or facility to gather together to conduct education and training, so that the workers of the store or facility do not exist during the education or training period. Therefore, it was difficult to manage and operate stores and facilities, and in terms of labor costs and costs. In addition, it was often difficult to dispatch personnel who can perform education and training to each store and facility from the viewpoint of personnel costs and costs.

  In view of this, a system has been proposed for conducting education and testing for clients via a network. As an example of such a system, a user who uses the client in an education system that transmits a question to a client connected via a network and determines an answer corresponding to the question input by the client. Authentication means for authentication, questioning means for giving a question corresponding to the user authenticated by the authentication means, determination means for determining an answer to the question given to the user, and the determination result determined by the determination means An education system server characterized by comprising a determination result storage means for recording has been proposed (see Patent Document 1).

JP 2005-107378 A JP 2002-15007 A

  Moreover, as a system for managing the sanitary condition of facilities such as stores, a system for registering a plurality of food factories and managing and effectively using the hygiene information obtained from the food factories, comprising a hygiene information management server and a measuring device It is proposed that a measuring instrument performs a hygiene inspection in each food factory and sends data (hygiene information) as an inspection result to a hygiene information management server (see Patent Document 2).

According to the technology described in the above-mentioned Patent Document 1, it is possible to conduct education and examinations without incurring unnecessary labor costs and costs even for a client partner in a remote place, and the number of clients can be reduced. It can cope even with many.
However, just sending the problem to the client and scoring it has a low educational effect, and it has not been possible to provide employees with an appropriate education according to the hygiene status of each store or facility.
Moreover, in the technique of the said patent document 2, although sanitary information can be collected, the technique which utilizes the said sanitary information effectively and is useful for improvement of the sanitary condition of a facility etc. is not shown.

  Therefore, the present invention aims to deliver accurate information to employees working at the facilities, etc. according to the hygiene status of various stores, facilities, etc., and to raise awareness and awareness of the employees, etc. To do.

  Therefore, in order to achieve the above object, an information distribution apparatus according to an aspect of the present invention is configured to be able to communicate with a user terminal used by a user engaged in a predetermined facility via a network. An apparatus for delivering hygiene information according to the hygiene status of the facility and educating the user, and a hygiene information storage means for storing the hygiene information according to the hygiene status; Based on the reference value storage means for classifying and storing preset reference values for each predetermined item for each inspection location, and the measurement values for each item measured for each predetermined inspection location in the facility, Referring to the reference value storage means, an item specifying means for specifying an item whose measured value exceeds the reference value and a reference to the sanitary information storage means include the specified item as a keyword. Find the sanitary information, and sanitation information retrieval means for extracting the result discovered sanitary information retrieval, sanitary information described above extraction, and having a sanitary information distribution means for transmitting to said user terminal.

  In addition, an answer receiving means for receiving an answer to the problem transmitted to the user terminal from the user terminal, and the received answer are related to the problem relating to the answer with reference to the hygiene information storage means. Collating means for collating with the stored answer, the hygiene information storage means stores the problem and the answer to the question in association with each other, and the hygiene information search means stores the hygiene information storage means. Referring to search for a problem including the identified item as a keyword, extract a problem found as a result of the search, and the sanitary information distribution means transmits the extracted problem to the user terminal Also good.

  In addition, each predetermined inspection location in the facility is configured to be able to communicate with a measuring device that measures the measurement value for each item via a network, and is measured from the measuring device for each predetermined inspection location in the facility. Further, it may have a measurement value receiving means for receiving a measurement value for each item.

  An information distribution method according to another aspect of the present invention is configured to be communicable via a network with a user terminal used by a user engaged in a predetermined facility, and stores hygiene information corresponding to the hygiene situation. With respect to the user terminal, a computer having information storage means and reference value storage means for classifying and storing preset reference values for each predetermined item for each predetermined inspection location in the facility. A method for delivering hygiene information according to the hygiene status of a facility to educate the user, and storing the reference value based on the measured value for each item measured for each predetermined inspection location in the facility Means for identifying an item whose measured value exceeds the reference value, and referring to the sanitary information storage means, the sanitary information including the identified item as a keyword. Search for a process of extracting a result discovered sanitary information retrieval, sanitary information described above extraction, and performs a process of transmitting to said user terminal.

  Further, a computer program according to still another aspect of the present invention is configured to be communicable via a network with a user terminal used by a user engaged in a predetermined facility, and stores hygiene information corresponding to the hygiene situation. A computer having information storage means and reference value storage means for classifying and storing preset reference values for each predetermined item for each predetermined inspection location in the facility, with respect to the user terminal, A computer program for distributing hygiene information according to the hygiene status of a facility to function as an information distribution device for educating the user, and measuring the computer at each predetermined inspection location in the facility Based on the measured value for each item, the reference value storage means is referred to identify an item whose measured value exceeds the reference value. A process of referring to the sanitary information storage means, searching for sanitary information including the identified item as a keyword, extracting sanitary information found as a result of the search, and extracting the sanitary information from the user. Processing to be transmitted to the terminal.

  According to the present invention, according to the hygiene situation of various stores, facilities, etc., accurate information can be distributed to employees working at the facilities, etc., and the hygiene awareness and recognition of the employees, etc. can be enhanced.

Next, an embodiment of the present invention will be described with reference to the drawings.
As shown in FIG. 1, the overall configuration of the system according to the present embodiment includes an information distribution device 1, a user terminal 2, and a measurement device 3, which are configured to communicate with each other via the Internet.

  The information distribution apparatus 1 is installed in a business provider who provides a service related to the system, and includes a CPU (Central Processing Unit), a computer program executed by the CPU, an internal memory such as a RAM (Random Access Memory), and a hard disk. A functional block including a sanitary information storage unit 11, a reference value storage unit 12, an item identification processing unit 13, a search processing unit 14, a communication processing unit 15, and a user information storage unit 16 is configured by an external storage device such as a drive. Can do.

The sanitary information storage unit 11 is a storage unit that can store sanitary information distributed to the user terminal 2.
For example, as shown in FIG. 2, the hygiene information storage unit 11 stores a plurality of hygiene information 41 useful for hygienically managing the inside of the facility.

The reference value storage unit 12 is a storage unit that stores reference values of items such as temperature and humidity that are permitted as being in a sanitary state in the facility. For example, as shown in FIG. 3, the reference value storage unit 12 includes a user name 51, an inspection location 52 in a facility where the user is engaged, a temperature 53, humidity 54, and the number of colonies of viable bacteria at the inspection location. 55 reference values are stored. The number of viable colonies 55 further stores a reference value corresponding to the type of viable bacteria.
This reference value can be set by, for example, a business operator who provides a service according to the present invention.

The item identification processing unit 13 refers to the reference value storage unit 12 on the basis of the measured value for each item such as temperature measured for each predetermined inspection location, and identifies an item for which the measured value exceeds the reference value. Process.
In this process, for example, as shown in FIG. 4, the measured value received from the measuring device 2 is compared with the reference value, and the item whose measured value exceeds the reference value is specified. In the example of FIGS. 3 and 4, the item “staphylococci” is specified to exceed the reference value for the inspection location “tableware”.

The search processing unit 14 refers to the hygiene information storage unit 11 using the item specified by the item specifying processing unit 13 as the measured value exceeding the reference value as a keyword, and searches for hygiene information including the keyword. The process of extracting the hygiene information found as a result of the search is performed.
In the example of FIGS. 3 and 4, when the item specifying processing unit 13 specifies that the item “staphylococci” exceeds the reference value, the word “staphylococci” is used as a keyword and the hygiene information For all sanitary information stored in the storage unit 11, the sanitary information including the keyword is searched. In addition, for example, the search process searches for hygiene information including the keyword by performing morphological analysis on all hygiene information stored as text data, and the hygiene information found as a result of the search is hygiene information. Extracted from the storage unit 11.

  The communication processing unit 15 performs data transmission / reception processing between the user terminal 2 and the measuring apparatus 3 according to a predetermined protocol via a communication line such as the Internet.

  The user information storage unit 16 is a storage unit that stores information about a user who uses the user terminal 2. For example, as shown in FIG. 5, the user information storage unit 16 identifies each facility for each user by the user name 71, the mail address 72 of the user terminal 2, and the facility where the user is engaged. The issued affiliation facility ID 73 is stored.

  The user terminal 2 is a terminal used by a user who receives distribution of hygiene information from the information distribution apparatus 1 in the system according to the present invention. This user is, for example, an employee or responsible person of a facility such as a restaurant or a hospital. The user terminal 2 can be composed of, for example, a so-called mobile phone, a PDA (Personal Digital Assistant) terminal, a so-called personal computer, etc., and data from a keyboard or the like via a communication line such as the Internet or a mobile phone. An input unit 21 for inputting data, an output unit 22 for outputting data from a display or a speaker, and a communication processing unit 23 such as a predetermined Web browser for enabling Internet communication.

The measuring device 3 is a device attached to a predetermined inspection location, such as a hand washing place or a toilet, in a facility where the user is engaged, etc., and is in a sanitary state such as temperature, humidity, and the number of colonies of viable bacteria at the inspection location. Can be measured. The measurement device 3 is a so-called data logger, and includes a measurement unit 31 and a communication processing unit 32 by a CPU, a computer program executed by the CPU, an internal memory such as a RAM, and an external storage device such as a hard disk drive. Functional blocks can be configured.
The measurement unit 31 performs a process of measuring values such as temperature, humidity, and the number of viable colonies at a predetermined inspection location. The measuring unit 31 includes a colony counter that measures the number of viable bacteria by binarization and the like, a sensor that measures temperature, humidity, and the like.
The communication processing unit 32 performs data transmission / reception processing with the information distribution apparatus 1 according to a predetermined protocol via a communication line such as the Internet.

Subsequently, a flow of a series of processes from reception of a measurement value at a predetermined inspection location from the measurement apparatus 3 to distribution of hygiene information to the user terminal 2 will be described with reference to FIG.
First, the measuring device 3 measures the value of a predetermined item such as temperature for a predetermined inspection location by the measuring unit 31 (S101).
When the measurement is completed and the measurement value is output, the communication processing unit 32 transmits the measurement value to the information distribution apparatus 1 together with the belonging facility ID of the facility where the measurement value 3 is installed (S102). .

When the communication processing unit 15 receives the measurement value from the measurement device 3, the information distribution device 1 refers to the reference value storage unit 12 and compares the measurement value with the reference value so that the measurement value becomes the reference value. The exceeding items are specified (S103).
For example, the processing compares the measured value and the reference value for each corresponding item, and as a result, the reference value of the colony number of live bacteria of “staphylococci” is 500 for the inspection location “tableware”. In spite of the fact, if the measured value exceeds 600, it is specified that the item “staphylococci” exceeds the reference value.

Then, the search processing unit 14 refers to the hygiene information storage unit 11 to search for hygiene information including the identified item as a keyword, and extracts the hygiene information found as a result of the search (S104).
The search process searches for hygiene information including the word “staphylococci”, which is the item identified as described above, as a keyword by performing morphological analysis on all hygiene information stored as text data, for example. Then, the hygiene information discovered as a result of the search is extracted from the hygiene information storage unit 11.
The hygiene information extracted in this way is transmitted by the communication processing unit 15 to the user terminal 2 of the user stored in association with the affiliated facility ID received from the measurement device 3 with reference to the user information storage unit 16. (S105).

  As a result, accurate information can be distributed to users who are employees who work at the facilities, etc. according to the hygiene status of various stores, facilities, etc., so that the user's awareness and awareness of hygiene can be enhanced. it can.

  Next, another embodiment of the present invention will be described with reference to FIG. As shown in FIG. 7, the overall configuration of the system according to the present embodiment includes an information distribution device 8, a user terminal 2, and a measurement device 3, which are configured to be able to communicate with each other via the Internet.

The information distribution device 8 is installed at a provider who provides a service related to the system, and includes a CPU, a computer program executed by the CPU, and an external storage device such as an internal memory (RAM, hard disk drive, etc.). A functional block including the sanitary information storage unit 81, the reference value storage unit 82, the item identification processing unit 83, the search processing unit 84, the communication processing unit 85, the user information storage unit 86, and the collation processing unit 87 can be configured.
The reference value storage unit 82 is the item identification processing unit 83, the communication processing unit 85, and the user information storage unit 86 is the reference value storage unit 12, the item identification processing unit 13, the communication processing unit 15, and the user in the above-described embodiment. It corresponds to the information storage unit 16 and has the same functions as these.

The sanitary information storage unit 81 is a storage unit that can store sanitary information including problems, answers, and the like distributed to the user terminal 2.
In this hygiene information storage unit 81, for example, as shown in FIG. 8, for each problem 82 useful for hygienically managing the facility, a problem ID 81 for identifying the problem, an answer 83 to the problem, and an explanation 84 The classification 85 to which the problem belongs is stored.

  The search processing unit 84 refers to the hygiene information storage unit 81 using the item specified by the item specification processing unit 83 as a keyword and the measured value exceeds the reference value, and searches for a problem including the keyword, A process of extracting the problem found as a result of the search and the problem ID of the problem is performed.

  The collation processing unit 87 collates the answer received from the user terminal 2 with the answer stored in the sanitary information storage unit 81, and performs a process of determining whether the answer is correct.

    Subsequently, a flow of a series of processes from receiving a measurement value at a predetermined inspection location from the measurement device 3 to delivering a problem to the user terminal 2 and transmitting a result about the problem to the user. This will be described with reference to FIG.

First, the measuring device 3 measures the value of a predetermined item such as temperature for a predetermined inspection location by the measuring unit 31 (S201).
When the measurement is finished and the measurement value is output, the communication processing unit 32 transmits the measurement value to the information distribution apparatus 1 together with the belonging facility ID of the facility where the measurement value 3 is installed (S202). .

When the communication processing unit 85 receives the measurement value from the measurement device 3, the information distribution device 1 refers to the reference value storage unit 82 and compares the measurement value with the reference value so that the measurement value is the reference value. The exceeding items are specified (S203).
For example, the processing compares the measured value and the reference value for each corresponding item, and as a result, the reference value of the colony number of live bacteria of “staphylococci” is 500 for the inspection location “tableware”. In spite of the fact, if the measured value exceeds 600, it is specified that the item “staphylococci” exceeds the reference value.

Then, the search processing unit 84 refers to the hygiene information storage unit 81 to search for a problem including the identified item as a keyword, and extracts the problem found as a result of the search together with the problem ID of the problem (S204). .
The search process, for example, searches for problems that include the word “staphylococcus” as a keyword as a keyword by performing morphological analysis on all problems stored as text data, The problem found as a result of the search is extracted from the hygiene information storage unit 81.

The communication processing unit 85 refers to the user information storage unit 16 and notifies the user terminal 2 of the user stored in association with the affiliated facility ID received from the measuring device 3 that the test is to be performed. Transmit (S205). Then, a test question transmission request is transmitted from the user terminal 2 (S206), and when the transmission request is received, the extracted problem is transmitted one by one (S207).
In the transmission of a problem, the problem ID and user ID of the problem are transmitted simultaneously with the problem.

  When the user terminal 2 receives the problem and the problem ID of the problem from the information distribution apparatus 1, the user terminal 2 solves the problem. (S208). Here, an example of a screen displayed on the display or the like by the output unit 22 of the user terminal 2 is, as shown in FIG. 10, “Next” that requests a problem 101, a choice 102 for the problem, and a transition to the next process. It consists of a button 103. The user reads the question 101, puts a check in a predetermined check column of the option 102 that he / she thinks is correct, and presses the “Next” button 103. By this operation, the communication processing unit 23 transmits the answer to the problem, the problem ID, and the user ID to the information distribution apparatus 1 (S209).

In response to this, the communication processing unit 85 transmits the next problem and the problem ID related to the problem to the user terminal 2 by the same process as that for transmitting the first problem (S210).
The communication processing unit 85 performs processing for transmitting all the problems extracted by the search processing unit 84 to the user terminal 2 and receiving the answer from the user terminal 2.

When the user terminal 2 transmits the answer to the last problem and the problem ID related to the problem to the information distribution apparatus 1 (S211), the communication processing unit 85 receives the problem and the problem ID. The collation processing unit 87 collates the received answer with the answer stored in the sanitary information storage unit 81, and determines whether the answer is correct (S212).
The processing is performed by comparing each answer with the answer related to the problem ID stored in the hygiene information storage unit 81 based on the problem ID received together with the answer.

When all the answers are checked for correctness, the result information of the user including the correctness, the answers and explanations for each problem, and the correct answer rate for each category to which the problem belongs is displayed in the user terminal 2. (S213).
The grade information received by the user terminal 2 includes, for example, as shown in FIG. 11, the implementation date 111 for which the problem was performed, the user name 112 for which the problem was answered, the required time 113 for solving the problem, and the correctness for each question that was given. , Answer and comment grade table 114, and graph 115 showing the correct answer rate for each question category.

  Thereby, the hygiene information according to the hygiene state in the facility where the user is engaged can be distributed as a problem to the user, and the user actively solves the problem, so the awareness and knowledge about hygiene are further increased. be able to.

  In this example, the information about the hygiene status at the facility where the user is engaged is received by the information distribution device from the measurement device. However, an investigator who actually went to the facility and conducted a hygiene survey The survey result may be transmitted to the information distribution apparatus or may be directly input.

Also, in the above embodiment, a rank indicating the difficulty level is set for each problem, and when the rank is set for the user and the problem is extracted, the problem having the same rank as the user's rank is extracted. May be.
As a result, for example, it is possible to give a simple question to a part-time clerk such as a restaurant, and to give a difficult question to a store manager, and to deepen understanding according to the level of the user. it can.

It is the figure which showed an example of the functional block which concerns on embodiment of this invention. It is the figure which showed an example of the data memorize | stored in the sanitary information memory | storage part which concerns on embodiment of this invention. It is the figure which showed an example of the data memorize | stored in the reference value memory | storage part which concerns on embodiment of this invention. It is the figure which showed an example of the measured value measured by the measuring apparatus which concerns on embodiment of this invention. It is the figure which showed an example of the data memorize | stored in the user information storage part which concerns on embodiment of this invention. It is the sequence diagram which showed the flow of the process of the system which concerns on embodiment of this invention. It is the figure which showed an example of the functional block which concerns on another embodiment of this invention. It is the figure which showed an example of the data memorize | stored in the sanitary information memory | storage part which concerns on embodiment of this invention. It is the sequence diagram which showed the flow of the process of the system which concerns on embodiment of this invention. In embodiment of this invention, it is the figure which showed an example of the question screen displayed on a user terminal. In embodiment of this invention, it is the figure which showed an example of the test result displayed on a user terminal.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Information delivery apparatus, 2 ... User terminal, 3 ... Measuring apparatus, 8 ... Information delivery apparatus, 11 ... Hygiene information storage part, 12 ... Reference value storage part, 13. ..Item identification processing unit, 14... Search processing unit, 15 ..communication processing unit, 16... User information storage unit, 21... Input unit, 22. Communication processing unit 31 ... Measurement unit 32 ... Communication processing unit 81 ... Hygiene information storage unit 82 ... Reference value storage unit 83 ... Item identification processing unit 84 ... Search processing unit, 85... Communication processing unit, 86... User information storage unit, 87.

Claims (5)

It is configured to be able to communicate with a user terminal used by a user engaged in a predetermined facility via a network, and to the user terminal, hygiene information corresponding to the hygiene status of the facility is distributed to educate the user. A device for performing
Hygiene information storage means for storing hygiene information according to the hygiene situation;
Reference value storage means for classifying and storing preset reference values for each predetermined item for each predetermined inspection location in the facility,
Based on the measured value for each item measured for each predetermined inspection location in the facility, referring to the reference value storage means, an item specifying means for specifying an item whose measured value exceeds the reference value;
Referring to the hygiene information storage means, search for hygiene information including the identified item as a keyword, and extract hygiene information found as a result of the search; and
Hygiene information distribution means for transmitting the extracted hygiene information to the user terminal,
An information distribution apparatus characterized by that. An answer receiving means for receiving an answer to the problem transmitted to the user terminal from the user terminal;
Collating means for collating the received answer with the answer stored in association with the problem relating to the answer with reference to the hygiene information storage means,
The hygiene information storage means stores the problem and the answer to the problem in association with each other,
The sanitary information search means refers to the sanitary information storage means, searches for a problem including the identified item as a keyword, extracts a problem found as a result of the search,
The sanitary information distribution means transmits the extracted problem to the user terminal.
The information distribution apparatus according to claim 1. Each predetermined inspection location in the facility is configured to be communicable via a network with a measuring device that measures a measurement value for each item,
A measurement value receiving means for receiving a measurement value for each of the items measured for each predetermined inspection location in the facility from the measurement device;
The information distribution apparatus according to claim 1 or 2. Sanitary information storage means configured to be communicable via a network with a user terminal used by a user engaged in a predetermined facility, and stores hygiene information according to the hygiene situation, and for each predetermined inspection location in the facility, A computer having reference value storage means for classifying and storing preset reference values for each predetermined item, and distributing hygiene information according to the hygiene status of the facility to the user terminal, A method of educating users,
Based on the measured value for each item measured for each predetermined inspection location in the facility, with reference to the reference value storage means, a process for identifying an item for which the measured value exceeds the reference value;
A process of searching for hygiene information including the identified item as a keyword with reference to the hygiene information storage means, and extracting the hygiene information found as a result of the search;
A process of transmitting the extracted sanitary information to the user terminal;
An information distribution method characterized in that Sanitary information storage means configured to be communicable via a network with a user terminal used by a user engaged in a predetermined facility, and stores hygiene information according to the hygiene situation, and for each predetermined inspection location in the facility, A computer having a reference value storage means that classifies and stores preset reference values for each predetermined item, distributes hygiene information according to the hygiene status of the facility to the user terminal, and A computer program for functioning as an information distribution device for educating users,
For the above computer
Based on the measured value for each item measured for each predetermined inspection location in the facility, with reference to the reference value storage means, a process for identifying an item for which the measured value exceeds the reference value;
A process of searching for hygiene information including the identified item as a keyword with reference to the hygiene information storage means, and extracting the hygiene information found as a result of the search;
A process of transmitting the extracted sanitary information to the user terminal;
A computer program that executes