JP2008042752A - Telephony call termination system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To dispense with laborious operations such as listening to voice guidance or button operation, to eliminate the labor of recalling after informed of URL on Web by mail or the like, and to eliminate nuisance of being called back. <P>SOLUTION: A transmission terminal 1 transmits a connection request to a telephone server 2, and accesses Web page in which the service information to be used is described according to a voice guidance that guides service information to be used. Then the transmission terminal 1 receives an accessed Web page that is displayed on a display from the telephone server 2. The telephone server 2, based on a connection request transmitted from the transmission terminal 1, transmits a voice guidance to the transmission terminal. The telephone server 2 transmits the Web page that is accessed by the transmission terminal 1, to the transmission terminal 1. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to an incoming call system in which a caller is efficiently inquired by a telephone terminal having no Web browser function.

Conventionally, a technology that eliminates the need for complicated operations such as listening to voice guidance and button operations has been proposed for the "system that connects Internet information services to Internet-compatible mobile phones" in order to efficiently make inquiries to callers via telephone terminals. (For example, refer to Patent Document 1).
JP 2001-320504 A

  However, in the system described in Patent Document 1, complicated operations such as listening to voice guidance and button operations are not necessary, and it is possible to efficiently make a caller's inquiry through a telephone terminal. Since receiving a URL (Uniform Resource Locator) notification on the Web by e-mail or the like, it is necessary to hang up the phone or call back, which is inconvenient.

  In view of the above-described problems, the present invention eliminates the need for complicated operations such as listening to voice guidance and button operations, and is also time-consuming to make a call after receiving notification of a URL on the Web by e-mail or the like. An object of the present invention is to provide a telephone incoming call system that can eliminate the annoyance of being called back and eliminate the troublesomeness of being called back.

  In order to solve the above-described problem, the invention according to claim 1 establishes a session between a calling terminal that requests a call to a receiving terminal, a receiving terminal that is requested to call, the calling terminal, and the receiving terminal. In a telephone receiving system in which a telephone server and a data communication network are connected to a telephone server, the calling terminal transmits connection request transmission means for transmitting a connection request to the telephone server, and voice guidance for guiding service information to be used. Web page access means for accessing a Web page describing service information to be used; and Web page reception means for receiving the Web page accessed by the Web page access means to be displayed on the display means from the telephone server. The telephone server is transmitted by the connection request transmission means of the calling terminal A voice guidance transmitting means for transmitting the voice guidance to the transmitting terminal based on a connection request; and a Web page transmitting means for transmitting the Web page accessed by the Web page accessing means of the transmitting terminal to the transmitting terminal. It has the structure of.

  According to this configuration, the telephone server transmits the voice guidance to the calling terminal based on the connection request from the calling terminal, and the Web page transmitting means sends the Web page accessed from the calling terminal to the calling terminal. Since it is transmitted, there is no need for troublesome operations such as listening to voice guidance and button operations, and it eliminates the trouble of making a call after receiving a URL notification on the Web by e-mail or the like, and is troublesome to be called back. Can be eliminated.

  According to a second aspect of the present invention, in the first aspect of the present invention, the calling terminal further comprises access signal transmitting means for transmitting an access signal for accessing the receiving terminal, and the telephone server is configured to receive the incoming call. A telephone number storage means for storing a telephone number assigned to the terminal; and a telephone number for reading out the telephone number of the receiving terminal from the telephone number storage means based on the access signal transmitted by the access signal transmitting means of the transmitting terminal. The apparatus further comprises reading means, session establishment means for establishing a session between the receiving terminal to which the telephone number read by the telephone number reading means is assigned, and the calling terminal.

  According to a third aspect of the present invention, when the telephone server reads out the telephone number of the receiving terminal from the telephone number storage unit by the telephone number reading unit, the transmission of the voice guidance transmitted by the voice guidance transmission unit is performed. And a voice guidance stop means for stopping the voice.

  As described above, according to the present invention, there is no need for complicated operations such as listening to voice guidance and button operations, and it is possible to eliminate the trouble of making a call again after receiving a URL notification on the Web by e-mail or the like. The troublesomeness of being backed can be eliminated.

  Next, the best mode for carrying out the present invention will be described.

  FIG. 1 is a block diagram showing the configuration of an embodiment of a telephone incoming call system according to the present invention. As shown in FIG. 1, the telephone receiving system of this embodiment has a configuration in which a calling terminal 1 and a telephone server 2 are communicatively connected by a telephone network 51 and a data communication network 52.

  The calling terminal 1 includes a telephone terminal mechanism 10 and a web browser mechanism 11.

  The telephone terminal mechanism 10 transmits call control signals such as outgoing call and disconnection and voice data to the telephone connection mechanism 20 of the telephone server 2 via the telephone network 51. The above-described processing performed by the telephone terminal mechanism 10 is realized by a conventional existing technology.

  The web browser mechanism 11 accesses a web page according to HTTP (Hyper Text Transfer Protocol) to the web server mechanism 21 of the telephone server 2 via the data communication network 52 and receives the web page from the web server mechanism 21 via the data communication network 52. A screen (not shown) displayed by the Web page is displayed. Further, the web browser mechanism 11 transmits the content input on the screen displayed on the display unit by the calling terminal operator to the web server mechanism 21 of the telephone server 2 via the data communication network 52. The above-described processing performed by the web browser mechanism 11 is realized by a conventional existing technology.

  The telephone server 2 includes a telephone connection mechanism 20 and a Web server mechanism 21.

  As shown in FIG. 2, the telephone connection mechanism 20 includes a call control signal information data storage unit 201, a call control execution unit 202, a call control signal communication unit 203, and a voice guidance device 204.

  The call control signal information data storage unit 201 is stored in a storage means (not shown) such as a ROM. The call control signal information data storage unit 201 includes, for example, a telephone number, call control signal information, and a correlation ID. A list of pairs is described. Here, the correlation ID is a serial number set (paid out) by the call control execution unit 202 when an issuance signal from the transmission terminal 1 is received. The telephone number is the telephone number of the calling terminal 1. The call control signal information is information indicating a call control state with the calling terminal 1, and is session information such as Call-ID defined by RFC 3261 (so-called SIP).

  The call control execution unit 202 identifies the call control signal input from the call control signal communication unit 203, and transmits a control signal corresponding to this signal to the calling terminal 1 via the call control signal communication unit 203. This process is realized on the transport layer (fourth layer), for example, in accordance with RFC 3261 regulations (so-called SIP regulations).

  When the call control execution unit 202 receives an issuance signal corresponding to a telephone number assigned to a DID (Direct Inward Dialing) service, the call control execution unit 202 connects the calling terminal 1 and the voice guidance device 204 so that a call can be made, and then the voice guidance device 204. Outputs an instruction to transmit the voice guidance to the calling terminal 1.

  The call control execution unit 202 generates call control signal information data in which a correlation ID described later is associated with telephone number / call control signal information, and stores this data in the call control signal information data storage unit 201. The correlation ID and the telephone number assigned to the calling terminal 1 are output to the service control execution unit 212 of the Web server mechanism 21. Here, the correlation ID is information for specifying a call when the service control execution unit 212 instructs the call control execution unit 202 to perform call control.

  In addition, the call control execution unit 202 outputs an instruction to stop the transmission of the voice guidance transmitted to the calling terminal 1 to the voice guidance device 204 according to the instruction input from the service control execution unit 212.

  The call control execution unit 202 transmits an incoming signal to the incoming terminal, and when a response signal is input from the incoming terminal, changes the connection destination of the outgoing terminal 1 from the voice guidance device 204 to the incoming terminal.

  The call control signal communication unit 203 transmits and receives call control signals to and from the calling terminal 1 via the telephone network 51. Further, the call control signal communication unit 203 outputs the call control signal received from the calling terminal 1 to the call control execution unit 202, and transmits the call control signal according to the instruction input from the call control execution unit 202. Transmit to the receiving terminal 3. This process is realized on the session layer (fifth layer), for example, in accordance with RFC 3261 regulations (so-called SIP regulations).

  The voice guidance device 204 is connected to the calling terminal 1 that has transmitted the call signal in a communicable manner via the telephone network 51 in accordance with the instruction output from the call control execution unit 202, and executes the call control. In accordance with the instruction output from the unit 202, voice guidance is transmitted to the calling terminal 1 via the telephone network 51.

  The web server mechanism 21 includes a user management data storage unit 211, a service control execution unit 212, and a web access communication unit 213.

  The user management data storage unit 211 is stored in storage means such as a ROM, and the user management data storage unit 211 describes a list of combinations of user names, passwords, telephone numbers, and correlation IDs, for example. . Here, the correlation ID is information output from the call control execution unit 202. The user name and password are authentication information for identifying the transmission terminal operator of the transmission terminal 1 when receiving access from the transmission terminal 1. For users who own a plurality of telephone numbers, a plurality of data corresponding to different telephone numbers with the same user name are stored.

  The service control execution unit 212 has, for example, an operation content transmitted from the transmission terminal 1 having a web browser mechanism and a DID service for the transmission terminal 1, and is accessed by the transmission terminal 1 having a web browser function. The call control execution unit 202 is instructed to control the DID service of the transmitting terminal 1 during control, for example, during voice guidance.

  The Web access communication unit 213 receives an access from, for example, the transmission terminal 1 having a Web browser function via the data communication network 52, and transmits a response to the access by the transmission terminal 1. Here, communication with the transmission terminal 1 is realized by HTTP, and the received data is output to the service control execution unit 212, and response data is transmitted to the transmission terminal 1 according to the instruction output from the service control execution unit 212. To do.

  Next, the operation of the telephone incoming call system according to the present invention will be described.

  FIG. 3 is a sequence diagram for explaining the operation of the telephone incoming call system according to the embodiment of the present invention. The telephone terminal mechanism 10 of the transmission terminal 1 transmits a transmission signal having a telephone number allocated by a DID (Direct Inward Dialing) service to the telephone connection mechanism 20 of the telephone server 2 (see S1 in FIG. 3).

  Then, the call control signal communication unit 203 of the telephone connection mechanism 20 outputs the call signal received from the caller terminal 1 to the call control execution unit 202. The call control execution unit 202 sets a correlation ID consisting of a serial number (payout), and calls control signal information data consisting of the telephone number and call control signal information assigned to the calling terminal 1 included in the outgoing signal, and the issued correlation ID Is registered in the call control signal information data storage unit 201, and the telephone number and the correlation ID are output to the service control execution unit 212 of the Web server mechanism 21 (see S2 in FIG. 3).

  When the telephone number and the correlation ID are input from the call control execution unit 202 of the telephone connection mechanism 20, the service control execution unit 212 stores the user management data stored in the user management data storage unit 211 in which the telephone number is described. Describes the ID entered in the data.

  Thereafter, the call control execution unit 202 of the telephone connection mechanism 20 transmits a call control signal to the calling terminal 1 via the call control signal communication unit 203 and the telephone network 51, and between the voice guidance device 204 and the calling terminal 1. Connect to make a call. Here, the transmission method of the call control signal transmitted to the transmission terminal 1 is a method of executing an INVITE sequence (sequence for making a connection request) in the communication system defined in RFC3261.

  Next, the call control execution unit 202 outputs an instruction to transmit the voice guidance to the calling terminal 1 to the voice guidance device 204.

  The voice guidance device 204 transmits voice guidance to the calling terminal 1 via the telephone network 51 in accordance with an instruction from the call control execution unit 202 (see S3 in FIG. 3). As voice guidance, for example, there is one that guides a calling terminal operator that a service to be used can be selected by logging in from a predetermined web page with a web browser or pressing a push button from the calling terminal 1. is there.

  Thereafter, the web browser mechanism 11 of the calling terminal 1 makes a request to access the Web page stored in the location specified by the URL provided by the telephone server 2 by the operation of the calling terminal operator. To the telephone server 2 (see S4 in FIG. 3). The telephone server 2 may be directly accessed from the web browser mechanism 11 or may be accessed by relaying another web server (reverse proxy) that provides the web page of the portal site.

  The web access communication unit 213 constituting the web server mechanism 21 of the telephone server 2 outputs the access request received from the calling terminal 1 to the service control execution unit 212.

  The service control execution unit 212 accesses a location specified in the URL, reads a Web page / GUI (Graphical User Interface) data stored in the location, and stores the Web page / GUI data in the Web access communication unit 213 and The data is transmitted to the web browser mechanism 11 of the transmission terminal 1 via the data communication network 52 (see S5 in FIG. 3). In the Web page / GUI data, input information such as the name of the other party who wants to call and the service used is displayed.

  When the Web browser mechanism 11 of the transmission terminal 1 receives the Web page / GUI data from the telephone server 2, the Web browser mechanism 11 analyzes the Web page / GUI data and displays a screen indicated by the Web page / GUI data on a display unit (not shown). Is displayed.

  When the transmission terminal operator operates the screen / GUI displayed on the display unit, the Web browser mechanism 11 of the transmission terminal 1 sends an access signal for accessing the reception terminal 3 designated by the operation through the data communication network 52. To the telephone server 2 (see S6 in FIG. 3).

  When the service control execution unit 212 of the telephone server 2 receives the access signal from the calling terminal 1 via the Web access communication unit 213, the incoming call described in the user management data stored in the user management data storage unit 211 is received. The previous telephone number is read based on the correlation ID, and an instruction to stop the voice guidance and transfer it to the receiving terminal 3 is output to the call control execution unit 202 of the telephone connection mechanism 20 (see S7 in FIG. 3). ).

  Then, the call control execution unit 202 outputs an instruction to stop the voice guidance transmission to the voice guidance device 204.

  When an instruction to stop transmission of voice guidance is input from the call control execution unit 202, the voice guidance device 204 transmits voice guidance indicating transfer to the receiving terminal to the calling terminal 1 via the telephone network 51. Then, the transmission of the voice guidance is stopped (see S8 in FIG. 3).

  The call control execution unit 202 transmits an incoming signal via the call control signal communication unit 203 to the incoming terminal 3 to which the telephone number input from the service control execution unit 212 is assigned (see S9 in FIG. 3). . Thereafter, when the call control execution unit 202 receives a response signal from the incoming terminal 3 via the call control signal communication unit 203 (see S10 in FIG. 3), the call control execution unit 202 receives the response signal from the incoming terminal 3 via the call control signal communication unit 203. The response is transmitted to the calling terminal 1 (see S11 in FIG. 3). Thereafter, establishment of a session is established between the calling terminal 1 and the receiving terminal 3, and the calling terminal 1 and the receiving terminal 3 are in a call state (see S12 in FIG. 3).

  According to this embodiment, the telephone server 2 transmits the voice guidance to the calling terminal 1 based on the connection request from the calling terminal 1, and the service control execution unit 212 passes through the Web access communication unit 213. Since the web page accessed from the calling terminal 1 is transmitted to the calling terminal 1, complicated operations such as listening to voice guidance and button operations are not required, and a URL notification on the Web is received by e-mail or the like. This eliminates the hassle of making a phone call again and eliminates the hassle of being called back.

In the telephone incoming call system of the above-described embodiment, the telephone terminal mechanism 10 and the web browser mechanism constituting the outgoing terminal 1 are on the same hardware (the outgoing terminal 1), but they are on different hardware. May be. Further, although the telephone connection mechanism 20 and the web server mechanism 21 constituting the telephone server 2 are on the same hardware (telephone server 2), they may be in different hardware information. Needless to say, the telephone terminal mechanism 10 and the Web browser mechanism may be, for example, a mobile phone terminal having a Web browser function as a transmitting end in the same hardware.

It is a block diagram which shows the structure of the Example of the telephone call reception system which concerns on this invention. It is a block diagram which shows the structure of the telephone server in FIG. It is a sequence diagram which shows operation | movement of the telephone call system of the Example which concerns on this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Originating terminal 10 Telephone terminal mechanism 11 Web browser mechanism 2 Telephone server 20 Telephone connection mechanism 201 Call control signal information data storage part 202 Call control execution part 203 Call control signal communication part 204 Voice guidance apparatus 21 Web server mechanism 211 User management data storage Unit 212 Service control execution unit 213 Web access communication unit 5 Voice / data communication network 51 Telephone network 52 Data communication network 3 Incoming terminal

Claims (3)

The calling terminal that makes a call request to the receiving terminal, the receiving terminal that is requested to call, and the telephone server that establishes a session between the calling terminal and the receiving terminal are connected via a telephone network and a data communication network. In the incoming call system,
The calling terminal is
Connection request transmitting means for transmitting a connection request to the telephone server;
Web page access means for accessing a Web page in which service information to be used is described according to voice guidance for guiding service information to be used;
Web page receiving means for receiving, from the telephone server, a Web page accessed by the Web page access means to be displayed on the display means;
With
The telephone server
Voice guidance transmitting means for transmitting the voice guidance to the calling terminal based on the connection request transmitted by the connection request transmitting means of the calling terminal;
Web page transmitting means for transmitting the Web page accessed by the Web page accessing means of the transmitting terminal to the transmitting terminal;
A telephone incoming call system comprising: The calling terminal is
Access signal transmitting means for transmitting an access signal for accessing the receiving terminal;
Further comprising
The telephone server
Telephone number storage means for storing a telephone number assigned to the receiving terminal;
Telephone number reading means for reading out the telephone number of the receiving terminal from the telephone number storage means based on the access signal transmitted by the access signal transmitting means of the calling terminal;
Session establishment means for establishing a session between the receiving terminal to which the telephone number read by the telephone number reading means is assigned and the calling terminal;
An incoming call system, further comprising: The telephone server
A voice guidance stop means for stopping transmission of the voice guidance transmitted by the voice guidance transmission means when the telephone number of the receiving terminal is read from the telephone number storage means by the telephone number reading means;
The telephone incoming call system according to claim 1, further comprising:

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