JP2007048229A - Telephone counseling system and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a telephone counseling system and program capable of promptly responding to a telephone from a user by comprehensively managing a family of the user. <P>SOLUTION: The telephone counseling system has a storing means 11 for storing information including a telephone number relevant to a head of a household, and information including contact addresses concerning family members of the head in association with the head; a searching means 12 for searching the storing means on the basis of a telephone number with respect to a search demand based upon the telephone number, and acquiring information including the information relevant to the head corresponding to the telephone number, and information including the contact address relevant to each family member associated with the head; and a display means 13 for displaying the information relevant to the head, and the information relevant to each family member acquired by the searching means. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a telephone consultation system and program for supporting consultation by telephone from a user.

  As a medical related system, for example, a home medical management system described in Patent Document 1 is known. The home medical management system described in Patent Document 1 is a home medical management system for elderly and other patients requiring medical care, which combines a home database management database system and a number display service in a clinic to make a telephone call from a home family It is characterized by instant video management of information such as emergency contact information, referral hospital, medication history, nursing record, visit date, etc.

  In this system, when a call is made from a family member to a clinic, the system is connected to the system in the clinic, and the patient information is called from the caller telephone number at the time of the incoming call, and the patient information is instantly displayed on the computer. Further, Patent Document 1 describes that even when a patient is registered with the same number, information on a specific patient can be displayed on a computer by a selection screen.

JP 2003-30330 A

  In Patent Document 1, there is no specific description about displaying information of a specific patient on a computer by a selection screen even when a patient is registered with the same number, but perhaps the patient is simply extracted from the database with the same number, It is thought that the list is displayed on the selection screen. That is, in this system, it seems that patients are individually registered and managed even if they have the same number.

  If the same number is registered, after selecting a specific patient on the selection screen, only the information on the specified patient is displayed on the computer. Only information such as contact information can be obtained. Normally, only one location is registered as such an emergency contact. In an emergency, only the contact registered with this patient can be contacted. Therefore, if the contact cannot be made, it becomes impossible to contact in an emergency.

  Therefore, an object of the present invention is to provide a telephone consultation system and program capable of promptly responding to a telephone call from a user by comprehensively managing the user's family. .

  The telephone consultation system according to the present invention stores information including a telephone number related to a householder, and also stores information including contact information about the family member of the householder in association with the householder, and based on the telephone number. Search means for searching the storage means by the telephone number in response to a search request, and obtaining information including information relating to the householder corresponding to the telephone number and contact information relating to each family member associated with the householder; Display means for displaying information on the householder acquired by the search means and information including contact information on each family member.

  According to the telephone consultation system of the present invention, when a call is made from a user, information on the householder and contact information on each family member associated with the householder based on the telephone number of the caller is obtained. The information it contains is acquired and displayed.

  Here, the information about the householder includes medical information about the householder, the information about the family member of the householder includes medical information about the family member, and the display means is a search It is desirable to display a list of family members of the householder acquired by the means, and to display medical information about the family members selected from the displayed family members.

  As a result, when a call is made from a user, information on the householder and information on each family member associated with this householder are acquired based on the telephone number of the caller, and medical information on the householder And a list of family members of the householder. When a family member is selected from the family members displayed in the list, medical information is displayed for the selected family member.

  The information on the head of the household includes information on the address of the head of the household, and the storage means stores information on the addresses and contact information of various institutions such as medical institutions, public institutions, and nursing institutions. The search means searches for various institutions stored in the storage means based on the address of the householder, and acquires information on neighboring institutions, and the display means acquires information on neighboring institutions acquired by the search means. It is desirable to display.

  As a result, when a phone call is made from a user, the address and contact information of various institutions such as a nearby medical institution, public institution, nursing care institution from the address of the head of the household specified based on the telephone number of the caller Information about is acquired and displayed.

  The telephone consultation program according to the present invention stores information including a telephone number related to the householder, and stores information including contact information regarding the family member of the householder in association with the householder, and based on the telephone number. Search means for searching the storage means by the telephone number in response to a search request, and obtaining information including information relating to the householder corresponding to the telephone number and contact information relating to each family member associated with the householder; This is for causing the computer to function as display means for displaying information on the householder acquired by the search means and information including contact information on each family member. According to the computer which executed this program, the same operation and effect as the telephone consultation system of the present invention can be obtained.

(1) Storage means for storing information including a telephone number related to the householder, and storing information including contact information regarding the family member of the householder in association with the householder, and for a search request based on the telephone number The storage means is searched by the telephone number, the search means for acquiring information about the householder corresponding to the telephone number and the contact information regarding each family member associated with the householder, and the search means By having a display means to display information about the head of the household and contact information about each family member, information about the head of the household based on the caller's phone number when a call is received from the user And information on each family member associated with this householder is obtained, and information on the obtained householder and each family member is obtained. Since the information, including the contact is displayed that, it is possible to obtain a head of household and their family members each contact from the user's phone number. As a result, it becomes possible to easily contact the householder and their family members in response to a call from the user, and a prompt response can be made.

(2) The information about the family member of the householder includes medical information about the family member, and the display unit displays a list of the family members of the householder acquired by the search unit. By displaying medical information on family members selected from the displayed family members, when a call is received from a user, the householder and each Since the medical information of each family member can be obtained, it is possible to promptly respond to the telephone call from the user based on the medical information of the householder and each family member.

(3) Information about the head of the household contains information about the address of the head of the household, and the storage means stores information about the addresses and contact information of various institutions such as medical institutions, public institutions, and nursing institutions. Yes, the search means searches for various institutions stored in the storage means based on the address of the householder, and acquires information on neighboring institutions, and the display means relates to the neighboring institutions acquired by the search means. By displaying information, when a call is received from a user, the address of the head of the household specified based on the telephone number of the caller, such as a nearby medical institution, public institution, care institution, etc. Information about the addresses and contact information of various institutions is acquired and displayed, so if you are unable to handle telephone consultations from users, promptly guide other various institutions in the vicinity of the users. Theft is possible.

FIG. 1 is a block diagram of a telephone consultation system according to an embodiment of the present invention.
1, the telephone consultation system according to the embodiment of the present invention includes an input means 10 for inputting various information, a storage means 11 for storing information input by the input means 10, an input means 10 and the like. Search means 12 for searching for information stored in the storage means 11 based on the search request made, and display means 13 for displaying the search results of the search means 12 are provided. In addition, a telephone device 14 connected to the public line network 20 is connected to the telephone consultation system.

  The input unit 10 is a keyboard, a pointing device, a recording medium reading device, a communication network, or the like. Items input by the input means 10 include, for example, an ID and a password for logging in to the telephone consultation system, basic user information, medical history information as medical information, family information and telephone consultation information, a medical institution, a public institution, Information on various institutions such as nursing institutions

  Basic user information is information such as the name, zip code, address, telephone number, gender, blood type and date of birth of each user (household and family member). The user's medical history information is information such as the onset date, disease name, outcome, family doctor, medical subject, and doctor in charge. User's family information refers to each family member of the user, their cohabitation classification, name, postal code, address, telephone number, gender, blood type, date of birth, relationship (family head, wife, eldest son, Eldest daughter, second son, second daughter, grandfather, grandmother, etc.), phone number, etc. FIG. 2 shows an example of the family information input screen 30. The telephone consultation information of the user is information such as the reception date of telephone consultation, the person in charge of reception, the content of the consultation, the urgency, the response type, the response content, the response status, and the like. FIG. 3 shows an example of the telephone consultation information input screen 31.

  Medical institution information includes hospital classifications such as university hospitals, general hospitals, and private hospitals, hospital names, addresses, telephone numbers, e-mail addresses, medical subjects, specialties, closed days, means of transportation, maps, desired medical hours, and emergency designation. This is information such as the presence or absence of a hospitalized bed. The public institution information is information such as city hall, police station, fire department, taxi and other public institution type, name, person in charge, address, telephone number, e-mail address, business hours, service contents, transportation means, maps, and the like. The care institution information is information such as service types such as day care and care house, name, person in charge, address, telephone number, e-mail address, business hours, service contents, transportation means, maps, and the like.

  The storage unit 11 stores various information input by the input unit 10. In addition, the information regarding the householder of each user is an indispensable item, and various information about the family members of each householder is stored in association with each householder. In addition, as the contact information of each householder and the family members of each householder, and the contact information of various organizations such as medical institutions, public institutions, and nursing care institutions, respective addresses, telephone numbers, e-mail addresses, and the like are applicable.

  The search means 12 searches the storage means 11 in response to a search request based on information input from the input means 10 or information acquired from the telephone device 14, and acquires information on the corresponding user. For example, the search means 12 searches the storage means 11 in response to a search request based on the telephone number acquired from the telephone device 14 by the caller ID notification function when an incoming call is made to the telephone device 14, and the household corresponding to the telephone number Get information about the Lord and information about each family member associated with this householder. More specifically, when the search means 12 searches the storage means 11 based on the telephone number, the search means 12 searches for the telephone number related to the householder stored in the storage means 11 and information about the householder corresponding to this telephone number. Is acquired, information about all family members associated with the acquired householder is acquired.

  Similarly, when a telephone number is input from the input means 10, the storage means 11 is searched with the telephone number in response to a search request based on the telephone number, and information corresponding to the telephone number is acquired. FIG. 4 shows an example of the user information search screen 32. Moreover, the search means 12 searches various organizations stored in the storage means 11 on the basis of the address of the householder in response to a search request for various institutions after acquiring these information, Get information about the institution.

  The display means 13 displays various information acquired by the search means 12. For example, the display unit 13 displays information such as basic information, medical history information, family information, and consultation history information regarding the user (household owner and each family member) acquired by the search unit 12. FIG. 5 shows an example of the user information display screen 40 displayed by the display means 13. As shown in FIG. 5, the user information display screen 40 displays the user ID, name, gender, blood type, date of birth, age, date of last consultation, and the like. The user information display screen 40 includes a basic information tab 41, a medical history information tab 42, a family structure (emergency contact) tab 43, a telephone consultation history tab 44, a medical institution search button 45, a public institution search button 46, and A care-related business establishment search button 47 is provided.

  As shown in FIG. 5, the information displayed by the basic information tab 41 is information including contact information such as an address, a telephone number, a work place, and an e-mail address. The information displayed by the medical history tab 42 is medical information such as the onset date, the name of the disease, the outcome, the family doctor, the medical subject, and the doctor in charge. Information displayed by the telephone consultation history tab 44 is a history of past telephone consultation reception date, reception staff, consultation content, urgency, response type, response content, response status, and the like.

  The information displayed by the family composition tab 43 is a list of family members of the householder acquired by the search means 12. FIG. 6 shows an example of a family structure display screen displayed by the family structure tab 43. In this family member list, information including contact information such as a home phone number, a mobile phone number, and a work phone number is displayed in addition to the ID of each family member, the living division, name, relationship, and age. . Further, when a family member is selected from the family members displayed in the list by the input means 10, various information is displayed on the user information display screen 40 of FIG. 5 for the selected family member. In addition, a calling button 48 is provided on the family structure display screen. When the calling button 48 is pressed by the input means 10 in a state where each telephone number of the family member displayed in the list is selected, the telephone device 14 is instructed to make a call to the selected telephone number. The telephone device 14 makes a call.

  When the medical institution search button 45 on the user information display screen 40 is pressed, a medical institution search screen 50 shown in FIG. 7 is displayed. When each item is input by the input means 10 on the medical institution search screen 50 and the search button 51 is pressed, the medical institution information in the storage means 11 is searched by the search means 12 and a list of the corresponding medical institutions is displayed. The The search means 12 may be configured to narrow down to nearby medical institutions based on the address of the householder when searching for the medical institutions. FIG. 8 shows an example of a medical institution list display screen 60. When a medical institution is selected from the medical institutions displayed in the list by the input unit 10, detailed medical institution information about the selected medical institution is displayed. FIG. 9 shows an example of a medical institution information display screen 70. The medical institution list display screen 60 and the medical institution information display screen 70 are provided with calling buttons 61 and 71 having the same functions as the calling button 48 described above. The public institution search button 46 and the care-related establishment institution search button 47 also have the same function.

  As described above, in the telephone consultation system according to the present embodiment, when a call is made from a user, the search means 12 associates information related to the householder and the householder based on the telephone number of the caller. Information including contact information regarding each family member is acquired from the storage means 11 and displayed on the display means 13 as shown in FIGS. 5 and 6 show the contact information of the householder and their family members, so it is easy to contact the householder and their family members in response to calls from users. It is possible to respond promptly.

  In addition, since medical information of family members including the householder is displayed on the medical history tab 42, when a call is made from the user, the householder and each family member are each based on the telephone number of the caller. Medical information can be obtained. Thereby, it is possible to promptly respond to the telephone call from the user based on the medical information of the householder and each family member.

  Moreover, in the telephone consultation system in the present embodiment, when a call is made from a user, a nearby medical institution, public institution, nursing care institution, etc. from the address of the householder specified based on the telephone number of the caller Because it is possible to search and display information on the addresses and contact information of various organizations, it is also possible to promptly guide other various organizations in the vicinity of users when they cannot respond to telephone consultations from users. It is.

  The telephone consultation system and program of the present invention are useful as a system and program that supports telephone consultation from users. In particular, the present invention is suitable as a telephone consultation system and program capable of promptly responding to a telephone call from a user by comprehensively managing the user's family.

It is a block diagram of the telephone consultation system in embodiment of this invention. It is a figure which shows the example of the input screen of family information. It is a figure which shows the example of the input screen of telephone consultation information. It is a figure which shows the example of a user information search screen. It is a figure which shows the example of a user information display screen. It is a figure which shows the example of a family structure display screen. It is a figure which shows the example of a medical institution search screen. It is a figure which shows the example of a medical institution list display screen. It is a figure which shows the example of a medical institution information display screen.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Input means 11 Storage means 12 Search means 13 Display means 14 Telephone apparatus 20 Public line network 41 Basic information tab 42 Medical history information tab 43 Family structure (emergency contact) tab 44 Telephone consultation history tab 45 Medical institution search button 46 Public institution Search button 47 Nursing-related establishment search button 48, 61, 71 Call button 51 Search button

Claims (5)

Storage means for storing information including a telephone number related to the householder, and storing information including contact information for family members of the householder in association with the householder;
In response to a search request based on a telephone number, the storage means is searched by the telephone number, and information including information regarding the householder corresponding to the telephone number and contact information regarding each family member associated with the householder is obtained. Search means to
A telephone consultation system having display means for displaying information on a householder acquired by the search means and information including contact information on each family member.   When the search means searches the storage means based on the telephone number, the search means searches for a telephone number related to the householder stored in the storage means, and after obtaining information related to the householder corresponding to the telephone number, The telephone consultation system according to claim 1, wherein information on all family members associated with the acquired householder is acquired. The information on the householder includes medical information on the householder,
The information about the family member of the householder includes medical information regarding the family member,
The display means displays a list of family members of the householder acquired by the search means, and displays the medical information for the family members selected from the family members displayed in the list. Item 3. A telephone consultation system according to item 1 or 2. The information on the householder includes information on the address of the householder,
The storage means stores information on addresses and contact information of various institutions such as medical institutions, public institutions, and nursing institutions,
The search means searches for various institutions stored in the storage means based on the address of the householder, and obtains information on neighboring institutions,
The telephone consultation system according to any one of claims 1 to 3, wherein the display unit displays information on a neighboring institution acquired by the search unit. Storage means for storing information including a telephone number related to the householder, and storing information including contact information for family members of the householder in association with the householder;
In response to a search request based on a telephone number, the storage means is searched by the telephone number, and information including information regarding the householder corresponding to the telephone number and contact information regarding each family member associated with the householder is obtained. Search means to
A telephone consultation program for causing a computer to function as display means for displaying information on a householder acquired by the search means and information including contact information on each family member.

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