JP2006134019A - Information processing system, information processor, information processing method and computer program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information processing system managing secret information without leaking it, and allowing effective information provision in reference to the secret information. <P>SOLUTION: For example, the personal secret information of an information requirement user is stored in a secret information database capable of being accessed by only a management server. The management server applies the secret information to generate a keyword for retrieving an appropriate person of an information providing user, extracts the information providing user on the basis of the generated keyword, and exhibits requesting contents from an information requesting terminal to the information providing user. The information providing user generates a comment according to the exhibited contents, and stores it into a question response database of the management server. The information requesting user accesses the question response database subject to authentication satisfaction in authentication processing of the management server, and acquires the comment of the information providing user. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an information processing system, an information processing apparatus, an information processing method, and a computer program. More specifically, the present invention relates to a configuration that provides data and comments in response to comments and data acquisition requests from clients. Specifically, an information processing system capable of providing useful information (comments and data) without leaking confidential information, for example, when a patient obtains an expert's opinion on his / her medical condition The present invention relates to an information processing apparatus, an information processing method, and a computer program.

  Network communication such as the Internet or an intranet has become popular, and a search service is one of services via such a network. A service is used in which processing corresponding to a search request from a user terminal such as a personal computer connected to the network is executed on the server side, and the processing result is transmitted to the user terminal.

  Furthermore, in recent years, not only the information stored in the database is acquired, but also a service in which another user or expert answers a question made by a certain user is used. A user's question is a question answering system that is published on a Web page, and other users and experts provide objections to the published question.

  However, in such a question answering system, questions and responses are generally published on the Web, and there is a problem that it is difficult to use them as a consultation about personal secrets and privacy.

  For example, when a patient who has been diagnosed with a disease wants to ask a doctor other than the doctor who received the diagnosis whether the diagnosis is correct or not, and seeks an opinion from a doctor who has not made a direct diagnosis. Utilizing the self-diagnosis result data is an effective means for obtaining an accurate opinion.

  Also, for example, when an employee of a company wants to change his / her department, he / she wants to consult with his / her assigned department. The use of personnel information and the like each time to determine an effective consultation is an important means for obtaining an accurate opinion.

  However, in general, patient diagnosis information (medical record) and employee personnel information are classified and cannot be freely presented to a third party. Moreover, it is difficult for patients and employees themselves to easily acquire such confidential information.

  If such confidential information exists and if an expert such as a doctor who can provide an optimal opinion can be selected by using the confidential information, a more accurate opinion can be provided to the client.

  However, in the current data search system and question answering system, a configuration for presenting an answer based on expert selection based on the examination applying such confidential information has not been realized.

  The present invention has been made in view of the above-described problems, and provides search results corresponding to information requests from a database using request data of information requesting users and confidential information corresponding to the information requesting users. It is what you do. Information processing system, information processing apparatus, information processing method, and computer program capable of providing useful information without causing leakage of confidential information confidential to information requesting user itself The purpose is to provide.

The first aspect of the present invention is:
An information request terminal, a user information database that stores user identification information for each user of the user, a confidential information database that stores confidential information associated with each user, and an information request from the information request terminal An information processing system having a management unit for processing information requests.
The information request terminal has a configuration for transmitting an information request including user identification information to the management unit,
The management unit
A user authentication unit that executes user authentication processing based on user information included in the information request received from the information requesting terminal and a matching process with the user information database;
A confidential information search unit that acquires the confidential information corresponding to the user from the confidential information database on the condition that user authentication is established;
Based on the confidential information and the configuration data of the information request request, a search process for a database connected in the information processing system or network is executed, and a search result is provided to the information request terminal. And
It is in the information processing system characterized by having.

  Furthermore, in one embodiment of the information processing system according to the present invention, the provided information search unit includes a data setting in which confidential information cannot be identified when the information acquired from the confidential information database is included in a search result provided to the user. It is the structure provided as.

  Furthermore, in an embodiment of the information processing system of the present invention, the user information database stores user information of an information providing user, and the provided information search unit is configured of the confidential information and the information request request. And a search process of the user information database based on the data, and an information providing user search unit for searching for an information providing user suitable for the information request, and information on the searched information providing user It transmits to a request terminal, It is characterized by the above-mentioned.

  Furthermore, in one embodiment of the information processing system of the present invention, the information processing system further includes a question response database that stores response data from the information providing user searched in the information providing user search unit, and the user authentication unit includes: In response to an access request from the information requesting user to the question answering database, user authentication is performed, access is permitted on condition that user authentication is established, and information provided by the information providing user is provided to the information requesting terminal. It has the structure.

  Furthermore, in one embodiment of the information processing system of the present invention, the confidential information database is a database in which confidential information corresponding to the information requesting user is stored in association with a user identifier, and the confidential information search unit is a user It is a configuration that executes processing for acquiring confidential information corresponding to the information requesting user from the confidential information database on the condition that authentication is established.

  Furthermore, in one embodiment of the information processing system of the present invention, the management unit further searches for an information providing user based on confidential information acquired from the confidential information database and configuration data of the information request request. It has a keyword extraction part which produces | generates a keyword, The said provided information search part is a structure which performs the search process of the said database based on the keyword which the said keyword extraction part produced | generated.

  Furthermore, in one embodiment of the information processing system of the present invention, the keyword extraction unit performs morphological analysis based on the confidential information acquired from the confidential information database and the configuration data of the information request, and uses it as a keyword. It is the structure which performs the process which acquires possible word information.

  Furthermore, in an embodiment of the information processing system according to the present invention, the provided information search unit acquires a similar word similar to the keyword generated by the keyword extraction unit, and based on the keyword including the similar word, the database It is the structure which performs this search process.

  Furthermore, in an embodiment of the information processing system of the present invention, the user authentication unit is configured to execute a user authentication process based on a collation process of a user's face image data.

  Furthermore, in an embodiment of the information processing system of the present invention, the management unit further has a configuration for executing a password issuance process applied to setting an access right for the question answering database.

Furthermore, the second aspect of the present invention provides
As a management server that receives information requests from an information requesting terminal and applies information stored in a confidential information database that stores confidential information associated with the user making the information request, and executes information provision processing for the user Information processing apparatus,
A user authentication unit that executes user authentication processing based on collation processing between user information included in the information request received from the information requesting terminal and a user information database that stores user identification information for each user of the user,
A confidential information search unit that acquires the confidential information corresponding to the user from the confidential information database on the condition that user authentication is established;
Based on the confidential information and the configuration data of the information request request, a search process for a database connected in the information processing system or network is executed, and a search result is provided to the information request terminal. And
There is an information processing apparatus characterized by having.

  Furthermore, in one embodiment of the information processing apparatus according to the present invention, the provided information search unit includes a data setting in which confidential information cannot be identified when information acquired from the confidential information database is included in a search result provided to the user. It is the structure provided as.

  Furthermore, in an embodiment of the information processing apparatus of the present invention, the user information database stores user information of an information providing user, and the provided information search unit is configured of the confidential information and the information request request. And a search process of the user information database based on the data, and an information providing user search unit for searching for an information providing user suitable for the information request, and information on the searched information providing user It transmits to a request terminal, It is characterized by the above-mentioned.

  Furthermore, in one embodiment of the information processing apparatus of the present invention, the information processing apparatus further includes a question response database that stores response data from the information providing user searched in the information providing user search unit, The user authentication unit performs user authentication in response to an access request to the question answering database from the information requesting user, allows access on condition that user authentication is established, and provides information provided by the information providing user It has the structure provided to an information request | requirement terminal, It is characterized by the above-mentioned.

  Furthermore, in one embodiment of the information processing apparatus of the present invention, the user authentication unit performs user authentication in response to an access request to the question answering database from the information requesting user, on condition that user authentication is established. The access request is allowed, and the information provided by the information providing user is provided to the information requesting terminal.

  Furthermore, in one embodiment of the information processing apparatus of the present invention, the confidential information database is a database in which confidential information corresponding to the information requesting user is stored in association with a user identifier, and the confidential information searching unit is a user It is a configuration that executes processing for acquiring confidential information corresponding to the information requesting user from the confidential information database on the condition that authentication is established.

  Furthermore, in one embodiment of the information processing apparatus of the present invention, the information processing apparatus further searches for an information providing user based on confidential information acquired from the confidential information database and configuration data of the information request request. The information providing user search unit executes a search process of the user information database based on the keyword generated by the keyword extraction unit, and responds to the information request request. It is the structure which performs the process which searches an optimal information provision user.

  Furthermore, in an embodiment of the information processing apparatus of the present invention, the keyword extraction unit performs morphological analysis based on the confidential information acquired from the confidential information database and the configuration data of the information request request, and is used as a keyword. It is the structure which performs the process which acquires possible word information.

  Furthermore, in one embodiment of the information processing apparatus of the present invention, the information providing user search unit acquires a similar word similar to the keyword generated by the keyword extraction unit, and based on the keyword including the similar word, The user information database search process is executed.

  Furthermore, in an embodiment of the information processing apparatus according to the present invention, the user authentication unit is configured to execute a user authentication process based on a collation process of user face image data.

  Furthermore, in an embodiment of the information processing apparatus of the present invention, the information processing apparatus further includes a configuration for executing a password issuance process applied to setting an access right for the question answering database.

Furthermore, the third aspect of the present invention provides
An information processing method for receiving an information request from an information requesting terminal and applying information stored in a confidential information database storing confidential information associated with the user making the information request to execute an information providing process for the user And
A user authentication step for executing a user authentication process based on a collation process between the user information included in the information request received from the information request terminal and a user information database storing user identification information for each user of the user;
A confidential information search step for acquiring confidential information corresponding to the user from the confidential information database on the condition that user authentication is established;
Based on the confidential information and the configuration data of the information request request, a search process for a database connected in the information processing system or network is executed, and a search result is provided to the information request terminal. Steps,
There is an information processing method characterized by comprising:

  Furthermore, in one embodiment of the information processing method of the present invention, the provision information search step includes a data setting in which confidential information cannot be identified when information acquired from the confidential information database is included in a search result provided to the user. It is provided as

  Furthermore, in an embodiment of the information processing method of the present invention, user information of an information providing user is stored in the user information database, and the providing information searching step comprises the configuration of the confidential information and the information request request. And a search process of the user information database based on the data, and an information providing user search unit for searching for an information providing user suitable for the information request, and information on the searched information providing user It transmits to a request terminal, It is characterized by the above-mentioned.

Furthermore, in an embodiment of the information processing method of the present invention, the information processing method further executes search processing of the user information database based on the confidential information and configuration data of the information request request, An information providing user search step for searching for an optimum information providing user corresponding to the information request, a step of storing response data from the information providing user selected in the information providing user search step in a question answering database, and the information Information that performs user authentication in response to an access request from the requesting user to the question response database, allows access on the condition that user authentication is established, and presents information provided by the information providing user to the information requesting terminal A presentation step;
It is characterized by having.

  Furthermore, in one embodiment of the information processing method of the present invention, the confidential information database is a database in which confidential information corresponding to the information requesting user is stored in association with a user identifier, and the confidential information searching step includes: A process of acquiring confidential information corresponding to the information requesting user from the confidential information database is executed on condition that authentication is established.

  Furthermore, in one embodiment of the information processing method of the present invention, the information processing method further searches for an information providing user based on confidential information acquired from the confidential information database and configuration data of the information request request. A keyword extracting step for generating the keyword, and the information providing user search step executes a search process of the user information database based on the keyword generated in the keyword extracting step and corresponds to the information request request A process for searching for an optimum information providing user is executed.

  Furthermore, in one embodiment of the information processing method of the present invention, the keyword extraction step performs morphological analysis based on confidential information acquired from the confidential information database and configuration data of the information request request, and uses the keyword as a keyword. It is a step which performs the process which acquires possible word information.

  Furthermore, in an embodiment of the information processing method of the present invention, the information providing user search step acquires a similar word similar to the keyword generated in the keyword extraction step, and based on the keyword including the similar word, It is a step of executing a search process of a user information database.

  Furthermore, in one embodiment of the information processing method of the present invention, the user authentication step executes a user authentication process based on a collation process of the user's face image data.

  Furthermore, in an embodiment of the information processing method of the present invention, the information processing method further includes a step of executing a password issuance process applied to setting of an access right for the question answering database.

Furthermore, the fourth aspect of the present invention provides
Receives an information request from an information requesting terminal, and applies information stored in a confidential information database storing confidential information associated with the user who makes the information request, and executes information providing processing for the user on the computer A computer program,
A user authentication step for executing a user authentication process based on a collation process between the user information included in the information request received from the information request terminal and a user information database storing user identification information for each user of the user;
A confidential information search step for acquiring confidential information corresponding to the user from the confidential information database on the condition that user authentication is established;
Based on the confidential information and the configuration data of the information request request, a search process for a database connected in the information processing system or network is executed, and a search result is provided to the information request terminal. Steps,
There is a computer program characterized by comprising:

  Note that the computer program of the present invention is a recording medium provided in a computer-readable format for a computer system capable of executing various program codes, for example, a recording medium such as a CD, FD, or MO. A computer program that can be provided by a medium or a communication medium such as a network. By providing such a program in a computer-readable format, processing corresponding to the program is realized on the computer system.

  Other objects, features, and advantages of the present invention will become apparent from a more detailed description based on embodiments of the present invention described later and the accompanying drawings. In this specification, the system is a logical set configuration of a plurality of devices, and is not limited to one in which the devices of each configuration are in the same casing.

  The configuration of the present invention stores, for example, personal confidential information of an information requesting user in a confidential information database accessible only by the management server, and the management server is connected to the system or the network by applying the confidential information. Since information is retrieved from an external database and information is provided, an information processing system capable of managing confidential information without leaking and enabling information retrieval based on the confidential information is realized.

  According to the configuration of the present invention, the user can acquire the information he needs using personal information that cannot be directly referred to by himself / herself. Furthermore, access to the confidential information database from the outside can be eliminated, and a configuration for reliably acquiring valid information in consideration of security is realized.

  Details of an information processing system, an information processing apparatus, an information processing method, and a computer program according to the present invention will be described below with reference to the drawings.

  FIG. 1 is a diagram showing the overall configuration of an information processing system according to the present invention. The information processing system includes an information requesting user terminal 110 as an information processing device used by the information requesting user 10 and information used by the information providing user 20 that executes information providing processing in response to an information request from the information requesting user terminal 110. The information providing user terminal 120 as a processing device and a management server 150 that manages confidential information necessary for providing accurate information are connected by a network 180 capable of data communication. Although only one information requesting user terminal 110 and one information providing user terminal 120 are shown in the figure, a large number of these user terminals are connected to the network 180.

  The management server 150 manages the confidential information database 151 and the user information database 152, and transmits confidential information necessary for providing accurate information from the confidential information database 151 in accordance with the information request processing from the information requesting user terminal 110. In addition, the user information database 152 is searched for an optimal information providing user such as an expert suitable for providing information.

  The management server 150 provides confidential information necessary for providing accurate information acquired from the confidential information database 151 to the information providing user searched from the user information database 152.

  Details of the information providing process by the information providing system of the present invention will be described with reference to FIG. In the system of the present invention, even if the information requesting user 10 cannot directly browse his / her personal information, the information providing user 20 can acquire the information, and based on the confidential information acquired by the information providing user 20. Thus, it is possible to provide information requesting user 10 with information such as effective comments. Note that the system of the present invention has a security configuration for preventing confidential information from leaking to a third party during information provision processing.

  In the following embodiment, as one example for facilitating understanding of the explanation, it is assumed that the information requesting user 10 is a patient and the information providing user 20 is a doctor who does not directly diagnose the patient, and the patient (information request User) 10 diagnosis result data is stored as confidential information in the confidential information database 151 managed by the management server 150, and data such as specialized field information of the doctor (information providing user) 20 is user information managed by the management server 150. An example stored in the database 152 will be described.

  That is, when the patient (information requesting user) 10 has doubts about the diagnosis of the doctor in charge who performed his diagnosis or is dissatisfied with the treatment, the system of the present invention, The present invention can be applied as a second opinion providing system for acquiring opinions from other doctors (information providing users) 20 that are not their own doctors. Below, the Example applied as a 2nd opinion provision system is described.

  FIG. 2 is a block diagram illustrating functional configurations of the management server 150 and the information providing user terminal 120. The management server 150 includes a confidential information database 151, a user information database 152, a communication unit 153, a confidential information search unit 154, an information providing user search unit 155, a communication unit 156, a keyword extraction unit 157, a similar word database 158, and a user authentication unit 159. And a question answering data storage database 161. The information providing user terminal includes a communication unit 121, an information browsing unit 122, and an information registration unit 123. The information requesting user terminal 110, the information providing user terminal 120, and the management server 150 are all realized by a general PC and server configuration as hardware, and various processes are executed by data processing according to a computer program. Is done. A hardware configuration example of the information requesting user terminal 110, the information providing user terminal 120, and the management server 150 will be described later.

  Processing and functions of each component of the management server will be described. The communication unit 153 performs communication processing with the information requesting user terminal 110 such as receiving an information requesting request from the information requesting user terminal 110. The confidential information search unit 154 acquires confidential information corresponding to the information requesting user 10, for example, personal confidential data such as medical records including diagnostic information, from the confidential information database 151 based on the information request from the information requesting user terminal 110. To do.

  The information request request from the information requesting user terminal 110 is data described in a predetermined form and includes a user identifier (user ID). The confidential information search unit 154 receives the information requesting request from the information requesting user terminal 110. Based on personal identification information such as a user identifier (user ID) included in the personal information, personal confidential data such as a medical record including diagnostic information is acquired from the confidential information database 151. The confidential information database 151 is a database in which confidential information of each user associated with the user identifier is stored.

  An example of an information request request form transmitted from the information requesting user terminal 110 to the management server 150 will be described with reference to FIG. FIG. 3 shows an information request request form 300 displayed on the display of the information requesting user terminal 110.

  This information request request form 300 shows an example of a form when the patient (information requesting user) 10 makes an information request. In addition to this form, various forms according to the contents of the request information can be applied. The information request request form 300 shown in the figure includes a user ID input unit 301, a face image data input unit 302, a consultation date input unit 303, a disease name input unit 304, a comment input unit 305, and a restriction item input unit 306.

  The user ID input to the user ID input unit 301 is data given to the patient (information requesting user) 10 as user identification information, and is used as index data for management data in the confidential information database 151 of the management server 150. What is necessary is just to be able to correspond to a possible user ID. The user ID can include age and gender information of the patient (information requesting user) 10 himself, but need not include a name or the like.

  The face image data input unit 302 is a column for pasting the face image of the patient (information requesting user) 10 himself. The face image is a digitized image, and data taken in advance by a patient with a digital camera or the like, or image data taken with a digital camera provided in the information requesting user terminal 110 that is creating the information request request form 300 is used. It is good also as a structure which inputs.

  In the examination date input section 303, the date and time when the patient was examined at the hospital is entered. The disease name input unit 304 is a unit for entering the diagnosed disease name. The disease name mentioned here does not need to match the disease name actually entered in the medical chart. For example, a configuration may be adopted in which a select box capable of selecting a plurality of main disease names is attached to the information request request form, and disease names are selected from the select boxes.

  The comment input unit 305 is a comment field in which the patient (information requesting user) 10 enters the contents of the consultation, and enters here what he / she wondered or wanted to ask. Although you may fill in with a text, you may list only the noun used as a keyword, for example by tab separation. The restriction item input unit 306 is a column for entering a restriction item, and is a column in which a patient (information requesting user) 10 enters a restriction item for a doctor such as “I do not want this doctor to ask”.

  When the patient (information requesting user) 10 completes the data input of the information requesting request form 300, the patient (information requesting user) 10 transmits (uploads) the information entered by clicking the transmission button 307 to the management server 150. . The information request request form 300 includes personal information such as face image data, and after data is converted into a special format such as data encryption so that there is no data leakage to a third party, data transmission is performed. It is preferable to adopt a configuration and a configuration in which access right restrictions are provided. In this embodiment, a face image is used as one aspect of the user identification information, but a fingerprint or voice data may be used instead. By sharing ID and personal identification data, the security capability is enhanced and the reliability of user authentication is enhanced.

  The information request request form 300 is transmitted (uploaded) to the management server 150 based on the click operation of the transmission button 307 by the patient (information requesting user) 10. In order to inform the patient (information requesting user) 10 that the operation was correctly performed when uploading, the face image data input unit 302 of the information requesting request form 300 displayed on the information requesting user terminal 110 displays the animation. Make sure the face image (not the patient) is displayed.

  Returning to FIG. 2, the processing of the management server 150 will be described. When the management server 150 receives the information request request form with data input via the communication unit 153, the user authentication unit 159 executes user authentication processing. The user authentication process in the user authentication unit 159 is executed as a collation process with registration information in the user information database 152 that stores registered user information.

  In the user information database 152, user face image data is registered in addition to a user identifier (user ID) as user information of a registered user. The user authentication unit 159 first determines whether or not the user ID input to the user ID input unit 301 of the information request request form matches the registered user ID stored in the user information database 152, and matches the user ID. When the ID has been registered, the registered face image data of the registered user stored in the user information database 152 corresponding to the registered user ID is acquired, and the acquired registered face image data and the face of the information request request form A collation process with the face image data input to the image data input unit 302 is executed.

  The user authentication unit 159 includes a face detection engine that executes authentication processing based on face image data matching processing. The face detection engine is a standard for the face image data that is input to the face image data input unit 302 of the information request request form and uploaded in order to improve the accuracy of matching with the registered face image data of the registered user stored in the user information database 152. Limit. In other words, for the face image data that can be uploaded, restrictions are set such that only the front face is detected and only a face of a specific size or more is detected. When face image data other than this standard is input to the face image data input unit 302 of the information request request form, the management server 150 does not accept the upload, notifies the information requesting user terminal 110 of an error message, and conforms to the standard. Prompts to input facial image data.

  The confidential information search unit 154 searches and acquires confidential information corresponding to the user, for example, an electronic medical record, from the confidential information database 151 based on the description items of the information request request form received from the information requesting user terminal 110. Usually, medical records cannot be taken out of the hospital unless the patient is transferred. Electronic medical records can be seen at the time of medical examination, but copies are not usually available.

  Therefore, in general, patients cannot fully understand the specific contents recorded in the medical chart. The confidential information search unit 154 is a confidential information database based on information input to the user ID input unit 301, the face image data input unit 302, the examination date input unit 303, etc. of the information request request form received from the information requesting user terminal 110. 151 is searched to obtain confidential information corresponding to the user, that is, an electronic medical record in this embodiment. In this embodiment, it is assumed that the medical record in which the patient's symptoms are written is digitized and stored in the confidential information database 151 as an electronic medical record database.

  The electronic medical record stored in the confidential information database 151 as confidential information describes a user ID notified to the patient. This information is used when a user ID is used as a search key. The date and time of diagnosis is also described in the medical chart, and can be a search key for specifying the medical chart. When using a face image as a search key, it is necessary that the face image is also attached to the electronic medical record.

  When performing a search using a face image as a search key, the user authentication unit 159 performs an authentication process based on the face image data, and searches for confidential information using the authenticated image data on the condition that the authentication has been established. The unit 154 performs a search. When using a face recognition engine that determines the degree of similarity between image data, the two types of face images to be compared do not need to be the same image. In addition, when there are a plurality of medical records for one person, only one electronic medical record is hit by executing a search process used in combination with the examination date and ID. If there is no hit electronic medical record, the information requesting user terminal 110 is notified of information to that effect by e-mail or the like.

  The keyword extracting unit 157 uses the information request request form entry data transmitted from the information requesting user terminal 110 and the user-sensitive confidential information (electronic medical record) acquired from the confidential information database 151 by the search processing of the confidential information searching unit 154. Based on this, a process for extracting a keyword necessary for searching for an information providing user (in this example, a doctor) optimal for providing information requested by the information requesting user 10 is executed.

  The information providing user search unit 155 executes the process of searching for the information providing user (doctor in this example), and the optimum information is obtained from the information providing user (doctor in this example) registration data stored in the user information database. An information providing user (a doctor in this example) is searched. The keyword extraction unit 157 executes a keyword generation process as a search key to be applied in this search process.

  Details of the keyword extraction processing executed by the keyword extraction unit 157 will be described with reference to the flowchart shown in FIG. The keyword extraction unit 157 extracts a keyword based on the entry data of the information request request form transmitted from the information requesting user terminal 110 and the confidential information (electronic medical record) corresponding to the user acquired from the confidential information database 151. The processing of steps S101 to S103 is processing for the entry data of the information request request form, and the processing of steps S111 to S112 is processing for confidential information (electronic medical record) corresponding to the user acquired from the confidential information database 151. These processes are processes that can be executed in parallel.

  First, the processing of steps S101 to S103 will be described. The keyword extraction unit 157 is the data entered in the user ID input unit 301, the comment input unit 305, and the restriction item input unit 306 in the entry data of the information request request form transmitted from the information requesting user terminal 110 in step S101. To get.

  Next, in step S102, it is determined whether or not sentence data is included in these acquired data. If the text data is not included (step S102: No), step S103 is skipped, and word information included in these acquired data is directly acquired as a keyword. If text data is included (step S102: Yes), a process of extracting nouns and proper nouns that can be keywords from text information included in the entry data of the information request request form is executed in step 103.

In step S103, the morphological analysis of the sentences constituting the data entered in the comment input unit 305 and the restriction item input unit 306 in the entry data of the information request request form is executed, and nouns and proper nouns are extracted from the sentences. Execute the process. The nouns and proper nouns extracted from the entry data of the information request request form by the processing in step S103 are sequentially set to K _i (i = 1, 2,... K).

  Next, the process of steps S111 to 112 will be described. The processing in steps S111 to S112 is processing for confidential information (electronic medical record) corresponding to the user acquired from the confidential information database 151. First, in step S111, user-sensitive confidential information (electronic medical record) acquired from the confidential information database 151 is input.

In step S112, the morphological analysis of the sentence which comprises the data recorded in the confidential information (electronic medical record) corresponding to the user acquired from the confidential information database 151 is executed, and the process of extracting the noun and proper noun from the sentence is executed. . The nouns and proper nouns extracted from the confidential information (electronic medical record) by the process in step S112 are sequentially set to L _i (i = 1, 2,... L).

Next, in step S121, it is extracted from the word group K _i (i = 1, 2,... K) composed of nouns extracted from the entry data of the information request request form and the confidential information (electronic medical record). A word string M _i based on the word group L _i (i = 1, 2,... L) composed of the nouns is generated. The nouns present in both the word groups K _i and L _i are important nouns, and are considered to be words that are deeply related to the request information of the information requesting user (patient) 10.

In step S121, a word string M _i (i = 1, 2,... M) composed of nouns existing in both the word groups K _i and L _i is generated. The words contained in the word string M _i should generally nouns and proper nouns.

In step S122～S125, the value of the number of words contained in the word string M _i (M) may determine whether it is appropriate not as the number of re-keyword to perform the search process, the number of words in the appropriate number It is a process to adjust. The number of words appropriate for the number of keywords is set to Td or more and Th or less.

In step S122, the number of words contained in the word string M _i (M) is equal to or greater than or equal to the lower threshold Td, when the number of words (M) is less than the lower threshold Td, the process proceeds to step S123 , The word groups K _i and L _i are checked again to add a word having a high appearance frequency to the word string M _i, and the value of the number of words (M) included in the word string M _i is set to the lower threshold Td. To be equal to

At step S124, the when the number of words contained in the word string M _i (M) is equal to or less than the upper limit threshold Th, the number of words (M) exceeds the upper limit threshold Th, the step S125 proceeds, again both word groups K _i and L _i, performs a process of deleting the lower word of check and frequency from the word string M _i, the value of the upper threshold of the number of words contained in the word string M _i (M) Adjust to equal Th.

As described above, the keyword extraction unit 157 includes a word group K _i (i = 1, 2,... K) composed of nouns extracted from the entry data of the information request request form, and confidential information (electronic medical record). A word string M _i composed of M (Td ≦ M ≦ Th) nouns based on a word group L _i (i = 1, 2,... L) composed of nouns extracted from Is set as a keyword.

The information providing user search unit 155 is configured such that the keyword extraction unit 157 generates M (Td ≦ M ≦ Th) keywords [words] generated based on the data entered in the information request request form and confidential information (electronic medical record) corresponding to the user. Column M _i ] is applied, the search process of the user information database 152 is executed, and the optimum information providing user (in this example, from the information providing user (in this example, doctor) registration data) is stored. Search for (doctor).

  Individual attribute information for each of a plurality of doctors registered as information providing users is stored in the information providing user (doctor in this example) stored in the user information database 152. For example, it is assumed that the attribute Aij is attached to the doctor Di (1 ≦ j ≦ Ni). The attribute Aij set for the doctor Di is configured by, for example, a word string, and when the word corresponding to the keyword applied to the search is included as the attribute Aij set for the doctor Di, This doctor Di is extracted.

That is, a word corresponding to M (Td ≦ M ≦ Th) keywords [word string M _i ] generated as a result of the keyword extraction process executed in the keyword extraction unit 157 is set as the attribute Aij set for the doctor Di. If it is included, this doctor Di is extracted by the search process.

Note that the information providing user search unit 155 may use only M (Td ≦ M ≦ Th) keywords [M _i ] extracted by the keyword extraction unit 157 as search keywords, but the keyword [M _i ] May be acquired from the similar word database 158 and the number of keywords actually used may be increased to perform the search.

  With reference to the flowchart shown in FIG. 5, the procedure of the search process of the information provision user based on the keyword which the information provision user search part 155 performs is demonstrated. The flowchart shown in FIG. 5 shows a processing procedure for acquiring a similar word from the similar word database 158, increasing the search keyword, and executing the search.

First, in step S201, the information providing user search unit 155 inputs M (Td ≦ M ≦ Th) keywords [M _i ] extracted by the keyword extraction unit 157. In step S202, by using the similar word database 158, and generates a keyword words similar to the keyword _{[M i]} based on _{[M i] [M i1,} M i2, M i3 ··]. The similar word database 158 is a database in which similarity relation data of a plurality of words is registered, and the similar word data can be acquired based on one word.

Next, in step S203, the information providing user search unit 155 performs the M (Td ≦ M ≦ Th) keyword [M _i ] extracted by the keyword extraction unit 157 and the similar word [M _i1 , M _i2 , M _i3]. ..] Is used as a keyword to execute search processing of the user information database 152. The search target data is attribute information of the information providing user registered in the user information database 152. As described above, for example, the attribute Aij related to the doctor Di registered as the information providing user includes a word corresponding to the search keyword. If it is, the doctor Di is extracted by the search process. By this search processing, a plurality of information providing users are extracted.

  Next, in step S204, a process of deleting an inappropriate user as an information providing user from the plurality of information providing users extracted in step S203 is executed. This is performed based on the data entered in the restriction entry unit 306 in the entry data of the information request request form transmitted from the information requesting user terminal 110. The restriction item input unit 306 includes a description of doctors that the information requesting user 10 does not want to ask for an opinion. If these doctors are included in the search results, the information requesting user 10 deletes them from the information providing user.

  In this way, the information providing user search unit 155 finally selects the information providing user. The management server 150 makes a request from the information requesting user (patient) 10 to the information providing user (doctor) extracted by the information providing user search unit 155 using an email or a WEB mail via the communication unit 156. Notify the contents.

  The request content of the information requesting user (patient) 10 is the content entered in the comment input unit 305 (see FIG. 3) in the entry data of the information requesting request form transmitted from the information requesting user terminal 110. Note that if the content entered in the comment input unit 305 alone cannot be fully understood, the information providing user (doctor) 20 provides details of the question to the information requesting user 10 via the management server 150. Inquiries can be made as described in In other words, when the content entered in the comment input unit 305 is, for example, a keyword string, there may be a case where the doctor cannot grasp the patient's intention, so that the patient can be informed.

  The information providing user terminal 120 illustrated in FIG. 2 receives the request content of the information requesting user (patient) 10 from the management server 150 via the communication unit 121. Electronic mail, WEB mail, etc. are applied to this communication. A comment or question answer is entered in the format document specified by the information registration unit 122 of the information providing user terminal 120.

  FIG. 6 shows an example of a response data entry format 320 presented on the information providing user terminal 120. In the response data entry format 320, as shown in FIG. 6, the ID of the person, that is, the information providing user (doctor) 20, the ID of the information requesting user (patient) 10, and the information requesting user (patient) A format document in which 10 comments are recorded is distributed. This comment is the content entered in the comment input unit 305 (see FIG. 3) in the entry data of the information request request form transmitted from the information requesting user terminal 110. The private information of the information requesting user (patient) 10 and the information regarding the doctor in charge are not transmitted.

  This response data entry format 320 is sent as, for example, mail attachment data to the user selected as the information providing user in the management server 150. When performing this data communication, a communication data encryption process is executed to reduce the possibility of data leakage.

  Alternatively, the response data entry format 320 is stored in the question response data storage database 160 managed by the management server 150 without being directly sent to the user selected as the information providing user. The information providing user terminal 120 applies the password in the information browsing unit 123 and manages the question answering data storage database 160 managed by the management server 150 in the information browsing unit 123. The response data entry format 320 set to be accessible corresponding to the password may be acquired.

  The information providing user (doctor) 20 receives a comment (doctor) in the response data entry format 320 (see FIG. 6) received from the management server 150 or acquired by accessing the question response data storage database 160 managed by the management server 150. (Comment) is entered and transmitted to the management server 150, that is, uploaded to the question response data storage database 160.

  In the question response data storage database 160 managed by the management server 150, comment data provided from the information providing user (doctor) 20 is stored in association with information request request form data from the information requesting user (patient) 10. Is done. In many cases, comments from a plurality of information providing users (doctors) are received for one information request.

  The information requesting user (patient) 10 can obtain a comment provided by the information providing user (doctor) 20 by accessing the question response data storage database 160 in response to the transmitted information request request.

  When a comment from the information providing user (doctor) 20 is stored in the question response data storage database 160 from the management server 150, the information requesting user (patient) 10 may be notified by e-mail or the like. .

  When the information requesting user (patient) 10 requests access to the question answering data storage database 160, the authentication unit 159 of the management server 150 performs an authentication process similar to the authentication process when the information request is transmitted to the management server 150. Execute. The information requesting user (patient) 10 transmits the user ID or the user ID and the face image data at the time of the access request, and the authentication unit 159 of the management server 150 receives these data and stores them in the user information database 152. Authentication is performed by a verification process with the registered user information of the registered user.

  When authentication is established by the authentication process of the authentication unit 159 of the management server 150, the information requesting user (patient) 10 views the comments transmitted from the information providing user (doctor) 20 stored in the question answering data storage database 160. be able to.

  FIG. 7 shows an example of a response data browsing form acquired by the information requesting user (patient) 10 by accessing the question response data storage database 160. This response data browsing form 350 is displayed on the information requesting user terminal 110 when the information requesting user terminal 110 accesses the question response data storage database 160 and requests a list display of comment data corresponding to its own request. The screen is shown.

  As illustrated in FIG. 7, the response data browsing form 350 includes an information requesting user (patient) attribute data unit 351 and an information providing user comment unit 352. In the information requesting user (patient) attribute data section 351, information acquired from user-sensitive confidential information (electronic medical record) stored in the confidential information database 151 is recorded.

  In the information provision user comment section 352, comments from the information provision user (doctor) 20 are recorded as a list. In the example of the figure, an example in which comments of three information providing users (doctors) are entered in the information providing user comment unit 352 is illustrated. Information that can identify the information providing user (doctor) is not displayed. When there are comments from a plurality of information providing users (doctors), they are listed and displayed at a time as shown in the figure.

  The information requesting user (patient) 10 reads the opinions obtained from the response data browsing form 350, checks the check box 353 for a comment that he / she thinks will be for himself, and presses the end button 355. A plurality of check boxes may be checked, or none may be checked. When the end button 355 is pressed, information regarding which comments are felt useful by the patient having the corresponding ID is sent to the management server 150.

  The management server 150 registers these evaluation data as attribute information of the information providing user registered in the user information database. Such information may be referred to when a doctor is paid.

  Referring to FIG. 8, a data communication sequence executed among information requesting user terminal 110, management server 150, and information providing user terminal 120 in a series of processing executed in the information processing system of the present invention will be described. To do.

  The communication process is executed in the order of steps S301 to S310 shown in FIG. First, in step S301, an information request request form is transmitted from the information requesting user terminal 110 to the management server 150. As described with reference to FIG. 3, the information request request form includes a user ID and face image data as identification information of the information requesting user 10, and a comment as a question item is entered.

  When the management server 150 receives the information request request form from the information requesting user terminal 110, the management server 150 acquires the user ID and face image data from the information request request form, and each of these data and the registered user stored in the user information database. The authentication process based on the collation process with the user information is executed.

  When the authentication is established, confidential information such as an electronic medical record corresponding to the user is acquired from the confidential information database 51 based on the user ID, and keyword extraction processing is executed from the acquired confidential information and the information request request form. The keyword extraction process is executed as a process according to the flowchart of FIG. 4 described above.

  Next, in order to select an optimum information providing user (for example, a doctor) for the information requesting request from the information requesting user terminal 110, the information providing user registered in the user information database is searched based on the keyword, An information providing user (for example, a doctor) in which attribute information corresponding to is registered is selected. This process is executed according to the process flow shown in FIG.

  In step S302 shown in FIG. 8, a request mail is transmitted from the management server 150 to the information providing user terminal 120 of the information providing user selected in this way. Upon receiving the request mail, the information providing user 20 requests a response data entry form from the management server 150 and receives the response data entry form from the management server 150 in step S304.

  As described above with reference to FIG. 6, the response data entry form is data in which comments recorded in the information request from the information requesting user 10, i.e., questions, are recorded and provided by the information providing user 20. This is data in which a comment entry column is set. As described above, the information providing user 20 may receive the response data entry form directly from the management server 150 by e-mail. However, the information providing user 20 grants the access right to the question response database 161 from the management server 150. The information providing user terminal 120 may apply the received password to execute access to the question answering database 161 to obtain a necessary response data entry form.

  Next, the information providing user 20 reads the comment of the information requesting user 10 recorded on the received response data entry form and executes a process of providing his / her comment, but the information provided user 20 is recorded on the received response data entry form. If the comments of the information requesting user 10 are insufficient, it is possible to request the management server 150 to present details of the information requesting user 10 question in step S305.

  Upon receiving this request, the management server 150 transmits a message requesting the materialization of the question to the information requesting user terminal 110 in step S306, and in step S307, the details of the question from the information requesting user terminal 110 are sent. When the information is received, the received detailed question information is transmitted to the information providing user terminal 120 in step S308. Note that the processing in steps S305 to S308 can be omitted.

  Next, in step S 309, the information providing user 20 enters his / her comment on the response data entry form and transmits it to the management server 150. The management server 150 stores the received comment in the question response database 161. When the received comment is stored in the question response database 161, the management server 150 transmits a message notifying the information requesting user terminal 110 that the comment has been stored.

  In step S310, the information requesting user 10 accesses the question response database 161 of the management server 150 from the information requesting user terminal 110, obtains the response data browsing form described above with reference to FIG. Get the comment corresponding to. Furthermore, although not shown in the figure, the evaluation data corresponding to the comment can be transmitted from the information requesting user terminal 110 to the management server 150.

  As understood from the communication sequence with reference to FIG. 8, in the information providing process in this system, the information requesting user terminal 110 and the information providing user terminal 120 do not communicate directly, and the information requesting user 10 Information is provided without directly communicating with the information providing user 20.

  The private confidential information of the information requesting user 10 is stored in the confidential information database 151 of the management server 150. Only the management server 150 accesses this database, and the information requesting user terminal 110 and the information providing user Access from the terminal 120 is not allowed. The information requesting user terminal 110 and the information providing user terminal 120 are only allowed to access the question answering database within a limited range, and the information requesting user 10 stored in the confidential information database 151 of the management server 150 is used. Personally confidential information will not be leaked to the outside. Furthermore, since the management server 150 acquires information for selecting the optimal information providing user from the confidential information database and selects the information providing user based on the acquired information, a useful comment by the optimal information providing user is received. It can be provided to information requesting users.

  According to the configuration of the present invention, it is possible to present information provided from an information providing user to an information requesting user without directly communicating between the information requesting terminal and the information providing terminal. For example, the private confidential information of the information requesting user is stored in the confidential information database of the management server, and only the management server accesses this database, and access from the information requesting terminal and the information providing terminal is not permitted. . The information requesting terminal and the information providing terminal are only allowed to access the question answering database to a limited extent, and the confidential information stored in the confidential information database of the management server may be leaked to the outside. Absent. The management server obtains information for selecting the optimum information providing user from the confidential information database, and selects the information providing user according to the obtained information. Therefore, the information requesting user provides useful comments by the optimum information providing user. It becomes possible to do.

  As described above, by using the present invention, the user can acquire information required by the user using personal information that cannot be directly referred to by himself / herself. Further, access from outside to the confidential information database is eliminated, and when data communication including personal information is performed, security is enhanced such as encryption of communication data, and information leakage is prevented. As described in the above-described embodiments, the patient can safely acquire a second opinion from a specialist other than his / her doctor without knowing his / her private information. There is no fear that the doctor in charge will be aware that comments are being obtained using this system, and doctors cannot obtain information about who is involved in the patient, so there is a crack in the human relationship There is no.

  In the above-described embodiment, a suitable information provider for the question is searched, and the answer can be browsed via the management server. However, for example, as shown in FIG. Using the information request and the confidential information regarding the information requesting user 10, the provided information search unit 601 generates a search condition for information search, and searches a database in the system or a database 611 connected to the network. The search result may be simply provided to the information requesting user 10. In FIG. 9, the search result is stored in the search data storage database 602. Or it is good also as a structure which only searches and outputs the information provider suitable for an information request in a user information database using the information request from the information request user 10, and confidential information.

  In either case, it is possible to search for information utilizing the confidential information of the user that has been difficult to use.

  Note that many search databases are configured to display a search expression together with a search result when displaying the search result. In such a case, since the confidential information may be leaked, the search result is output by the provided information search means so that the confidential information itself is not included in a state that can be distinguished from the confidential information. It is desirable. In other words, even if the search result includes a part of confidential information words, if the search expression itself or its terms are not highlighted or bolded, at least the information requester's confidential information is not known. There are many cases, and there is a risk that it will become noticeable if it is clearly deleted. Therefore, there is no need to change the search result to emphasize words related to confidential information.

  Finally, a hardware configuration example of an information processing apparatus applicable to the information requesting user terminal 110, the information providing user terminal 120, and the management server 150 that execute the above-described search processing will be described with reference to FIG.

  A CPU (Central Processing Unit) 501 performs an execution sequence of each process such as an OS (Operating System), data communication control in the above-described embodiment, and further, a user authentication process, a data search process, a keyword extraction process, and the like in the management server. Data processing is executed according to the various computer programs described.

  A ROM (Read Only Memory) 502 stores programs used by the CPU 501, calculation parameters, and the like. A RAM (Random Access Memory) 503 stores programs used in the execution of the CPU 501, parameters that change as appropriate during the execution, and the like. These are connected to each other by a host bus 504 including a CPU bus.

  The host bus 504 is connected to an external bus 506 such as a PCI (Peripheral Component Interconnect / Interface) bus via a bridge 505.

  A keyboard 508 and a pointing device 509 are input devices operated by the user. The display 510 includes a liquid crystal display device, a CRT (Cathode Ray Tube), or the like, and displays various types of information as text and images.

  An HDD (Hard Disk Drive) 511 includes a hard disk, drives the hard disk, and records or reproduces a program executed by the CPU 501 and information. The hard disk stores various computer programs such as the confidential information database 151, the user information database 152, the similar word database 158, the question answering database 161 shown in FIG. 2, and various data processing programs in the management server 150. Is done.

  The drive 512 reads data or a program recorded on a removable recording medium 521 such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, and the data or program is read out from the interface 507 and the external bus 506. , And supplied to the RAM 503 connected via the bridge 505 and the host bus 504. The removable recording medium 521 can also serve as the confidential information database 151, the user information database 152, the similar word database 158, and the question answering database 161 shown in FIG. .

  The connection port 514 is a port for connecting the external connection device 522 and has a connection unit such as USB or IEEE1394. The connection port 514 is connected to the CPU 501 and the like via the interface 507, the external bus 506, the bridge 505, the host bus 504, and the like. A communication unit 515 is connected to a network and executes transmission of data supplied from the CPU 501 or the HDD 511 and data reception.

  Note that the hardware configuration example of the information processing apparatus illustrated in FIG. 10 is an example of an apparatus configured by applying a PC, and the information processing apparatus of the present invention is not limited to the configuration illustrated in FIG. Any configuration can be used as long as the processing described in the above item can be executed.

  The present invention has been described in detail above with reference to specific embodiments. However, it is obvious that those skilled in the art can make modifications and substitutions of the embodiments without departing from the gist of the present invention. In other words, the present invention has been disclosed in the form of exemplification, and should not be interpreted in a limited manner. In order to determine the gist of the present invention, the claims should be taken into consideration.

  The series of processes described in the specification can be executed by hardware, software, or a combined configuration of both. When executing processing by software, the program recording the processing sequence is installed in a memory in a computer incorporated in dedicated hardware and executed, or the program is executed on a general-purpose computer capable of executing various processing. It can be installed and executed.

  For example, the program can be recorded in advance on a hard disk or ROM (Read Only Memory) as a recording medium. Alternatively, the program is temporarily or permanently stored on a removable recording medium such as a flexible disk, a CD-ROM (Compact Disc Read Only Memory), an MO (Magneto optical) disk, a DVD (Digital Versatile Disc), a magnetic disk, or a semiconductor memory. It can be stored (recorded). Such a removable recording medium can be provided as so-called package software.

  The program is installed on the computer from the removable recording medium as described above, or is wirelessly transferred from the download site to the computer, or is wired to the computer via a network such as a LAN (Local Area Network) or the Internet. The computer can receive the program transferred in this manner and install it on a recording medium such as a built-in hard disk.

  The various processes described in the specification are not only executed in time series according to the description, but may be executed in parallel or individually as required by the processing capability of the apparatus that executes the processes. Further, in this specification, the system is a logical set configuration of a plurality of devices, and the devices of each configuration are not limited to being in the same casing.

  As described above, the configuration of the present invention stores, for example, the personal confidential information of the information requesting user in the confidential information database accessible only by the management server, and the management server applies the confidential information to the information An information processing system that is configured to perform a search suitable for a request, manages confidential information without leaking, and enables information retrieval based on the confidential information is realized.

  According to the configuration of the present invention, the user can acquire the information he needs using personal information that cannot be directly referred to by himself / herself. Furthermore, access to the confidential information database from the outside can be eliminated, and a configuration for reliably acquiring valid information in consideration of security is realized.

It is a figure showing the whole information processing system composition of the present invention. It is a block diagram explaining the structure of the management server which comprises the information processing system of this invention. It is a figure explaining the example of a form of the information request request transmitted to a management server from an information request user terminal. It is a flowchart which shows the detailed procedure of the keyword extraction process which a keyword extraction part performs. It is a flowchart explaining the procedure of the search process of the information provision user based on the keyword which an information provision user search part performs. It is a figure which shows the example of the response data entry format shown to an information provision user terminal. It is a figure which shows the example of a response data browsing form which an information request user acquires by access with respect to a question response data storage database. It is a figure explaining the data communication sequence performed among an information request user terminal, a management server, and an information provision user terminal in a series of processes performed in the information processing system of this invention. It is a block diagram explaining the structure of the management server which comprises the information processing system of this invention. It is a figure explaining the hardware structural example of the information processing apparatus which comprises an information request | requirement user terminal, a management server, and an information provision user terminal.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Information requesting user 20 Information providing user 110 Information requesting user terminal 120 Information providing user terminal 121 Communication unit 122 Information registration unit 123 Information browsing unit 150 Management server 151 Confidential information database 152 User information database 153 Communication unit 154 Confidential information search unit 155 Information Provided user search unit 156 Communication unit 157 Keyword extraction unit 158 Similar word database 159 User authentication unit 161 Question answer data storage database 180 Network 300 Information request request form 301 User ID input unit 302 Face image data input unit 303 Examination date input unit 304 Disease name Input unit 305 Comment input unit 306 Restriction item input unit 307 Send button 320 Response data entry format 350 Response data browsing form 351 Information request User (patient) attribute data part 352 Information providing user comment part 353 Check box 355 End button 501 CPU (Central processing Unit)
502 ROM (Read-Only-Memory)
503 RAM (Random Access Memory)
504 Host bus 505 Bridge 506 External bus 507 Interface 508 Keyboard 509 Pointing device 510 Display 511 HDD (Hard Disk Drive)
512 Drive 514 Connection port 515 Communication unit 521 Removable recording medium 522 Externally connected device 601 Information provision search unit 602 Search data storage unit 611 Database

Claims (32)

An information request terminal, a user information database that stores user identification information for each user of the user, a confidential information database that stores confidential information associated with each user, and an information request from the information request terminal An information processing system having a management unit for processing information requests.
The information request terminal has a configuration for transmitting an information request including user identification information to the management unit,
The management unit
A user authentication unit that executes user authentication processing based on user information included in the information request received from the information requesting terminal and a matching process with the user information database;
A confidential information search unit that acquires confidential information corresponding to the user from the confidential information database on the condition that user authentication is established;
Based on the confidential information and the configuration data of the information request request, a search process for a database connected in the information processing system or network is executed, and a search result is provided to the information request terminal. And
An information processing system comprising: The provided information search unit
2. The information processing system according to claim 1, wherein when the information acquired from the confidential information database is included in a search result provided to the user, the confidential information is provided as a data setting that cannot be identified. The user information database stores user information of information providing users,
The provided information search unit executes a search process of the user information database based on the confidential information and the configuration data of the information request request, and searches for an information providing user suitable for the information request request The information processing system according to claim 1, further comprising a search unit, and transmitting information of the searched information providing user to the information requesting terminal. The information processing system further includes:
A question response database for storing response data from the information providing user searched in the information providing user search unit;
The user authentication unit performs user authentication in response to an access request to the question answering database from the information requesting user, allows access on condition that user authentication is established, and provides information provided by the information providing user. The information processing system according to claim 1, further comprising a configuration for providing the information requesting terminal. The confidential information database is
A database that stores confidential information corresponding to the information requesting user in association with a user identifier,
The confidential information search unit
The information processing system according to claim 1, wherein the information processing system is configured to execute processing for acquiring confidential information corresponding to the information requesting user from the confidential information database on condition that user authentication is established. The management unit further includes:
A keyword extracting unit that generates a keyword for searching for an information providing user based on the confidential information acquired from the confidential information database and the configuration data of the information request request;
The provided information search unit
The information processing system according to claim 1, wherein the database search process is executed based on a keyword generated by the keyword extraction unit. The keyword extraction unit
The morphological analysis is executed based on the confidential information acquired from the confidential information database and the configuration data of the information request request, and a process of acquiring word information usable as a keyword is executed. Item 7. The information processing system according to Item 6. The provided information search unit
The information according to claim 6, wherein a similar word similar to the keyword generated by the keyword extraction unit is acquired, and the database search process is executed based on the keyword including the similar word. Processing system. The user authentication unit includes:
The information processing system according to claim 1, wherein a user authentication process based on a user face image data matching process is executed. The management unit further includes:
5. The information processing system according to claim 4, further comprising: a password issuance process that is applied to setting an access right for the question answering database. As a management server that receives information requests from an information requesting terminal and applies information stored in a confidential information database that stores confidential information associated with the user making the information request, and executes information provision processing for the user Information processing apparatus,
A user authentication unit that executes user authentication processing based on collation processing between user information included in the information request received from the information requesting terminal and a user information database that stores user identification information for each user of the user,
A confidential information search unit that acquires confidential information corresponding to the user from the confidential information database on the condition that user authentication is established;
Based on the confidential information and the configuration data of the information request request, a search process for a database connected in the information processing system or network is executed, and a search result is provided to the information request terminal. And
An information processing apparatus comprising: The provided information search unit
12. The information processing apparatus according to claim 11, wherein when the information acquired from the confidential information database is included in a search result provided to the user, the confidential information is provided as a data setting that cannot be identified. The user information database stores user information of information providing users,
The provided information search unit executes a search process of the user information database based on the confidential information and the configuration data of the information request request, and searches for an information providing user suitable for the information request request The information processing apparatus according to claim 11, further comprising a search unit, and transmitting information of the searched information providing user to the information requesting terminal. The information processing apparatus further includes:
A question response database for storing response data from the information providing user searched in the information providing user search unit;
The user authentication unit performs user authentication in response to an access request to the question answering database from the information requesting user, allows access on condition that user authentication is established, and provides information provided by the information providing user. The information processing apparatus according to claim 11, wherein the information processing apparatus is configured to be provided to the information requesting terminal.   The user authentication unit performs user authentication in response to an access request to the question answering database from the information requesting user, permits access on the condition that user authentication is established, and provides information provided by the information providing user. The information processing apparatus according to claim 14, wherein the information processing apparatus is configured to be provided to the information requesting terminal. The confidential information database is
A database that stores confidential information corresponding to the information requesting user in association with a user identifier,
The confidential information search unit
The information processing apparatus according to claim 11, wherein the information processing apparatus is configured to execute processing for acquiring confidential information corresponding to the information requesting user from the confidential information database on condition that user authentication is established. The information processing apparatus further includes:
A keyword extracting unit that generates a keyword for searching for an information providing user based on the confidential information acquired from the confidential information database and the configuration data of the information request request;
The information providing user search unit
Based on the keyword generated by the keyword extraction unit, the user information database search process is executed, and an optimum information providing user corresponding to the information request is searched. The information processing apparatus according to claim 11. The keyword extraction unit
The morphological analysis is executed based on the confidential information acquired from the confidential information database and the configuration data of the information request request, and a process of acquiring word information usable as a keyword is executed. Item 18. The information processing device according to Item 17. The information providing user search unit
18. The configuration according to claim 17, wherein a similar word similar to the keyword generated by the keyword extraction unit is acquired, and search processing of the user information database is executed based on the keyword including the similar word. Information processing device. The user authentication unit includes:
The information processing apparatus according to claim 11, wherein a user authentication process based on a user face image data matching process is executed. The information processing apparatus further includes:
The information processing apparatus according to claim 14, further comprising: a password issuance process applied to setting an access right for the question answering database. An information processing method for receiving an information request from an information requesting terminal and applying information stored in a confidential information database storing confidential information associated with the user making the information request to execute an information providing process for the user And
A user authentication step for executing a user authentication process based on a collation process between the user information included in the information request received from the information request terminal and a user information database storing user identification information for each user of the user;
A confidential information search step for acquiring confidential information corresponding to the user from the confidential information database on the condition that user authentication is established;
Based on the confidential information and the configuration data of the information request request, a search process for a database connected in the information processing system or network is executed, and a search result is provided to the information request terminal. Steps,
An information processing method characterized by comprising: The provided information search step includes:
23. The information processing method according to claim 22, wherein when information acquired from the confidential information database is included in a search result provided to the user, the information is provided as a data setting that does not allow identification of the confidential information. The user information database stores user information of information providing users,
The providing information search step performs an information processing user search process based on the confidential information and the configuration data of the information request request, and searches for an information providing user suitable for the information request request. 23. The information processing method according to claim 22, further comprising a search unit, and transmitting information of the searched information providing user to the information requesting terminal. The information processing method further includes:
An information providing user search step of executing a search process of the user information database based on the confidential information and the configuration data of the information request request and searching for an optimal information providing user corresponding to the information request.
Storing response data from the information providing user selected in the information providing user search step in a question answering database;
In response to an access request from the information requesting user to the question answering database, user authentication is performed, access is permitted on condition that user authentication is established, and information provided by the information providing user is presented to the information requesting terminal. An information presentation step,
The information processing method according to claim 22, further comprising: The confidential information database is
A database that stores confidential information corresponding to the information requesting user in association with a user identifier,
The confidential information search step includes:
23. The information processing method according to claim 22, wherein a process of acquiring confidential information corresponding to the information requesting user from the confidential information database is executed on condition that user authentication is established. The information processing method further includes:
A keyword extraction step of generating a keyword for searching for an information providing user based on the confidential information acquired from the confidential information database and the configuration data of the information request request;
The information providing user search step includes:
23. The search processing for the user information database is executed based on the keyword generated in the keyword extraction step, and the processing for searching for an optimal information providing user corresponding to the information request is executed. Information processing method described in 1. The keyword extraction step includes:
The morphological analysis is performed based on the confidential information acquired from the confidential information database and the configuration data of the information request request, and a process of acquiring word information usable as a keyword is performed. Item 28. The information processing method according to Item 27. The information providing user search step includes:
28. The step of acquiring a similar word similar to the keyword generated in the keyword extraction step and executing a search process of the user information database based on the keyword including the similar word. Information processing method. The user authentication step includes:
The information processing method according to claim 22, wherein a user authentication process based on a collation process of user face image data is executed. The information processing method further includes:
26. The information processing method according to claim 25, further comprising a step of executing a password issuance process applied to setting an access right for the question answering database. Receives an information request from an information requesting terminal, and applies information stored in a confidential information database storing confidential information associated with the user who makes the information request, and executes information providing processing for the user on the computer A computer program,
A user authentication step for executing a user authentication process based on a collation process between the user information included in the information request received from the information request terminal and a user information database storing user identification information for each user of the user;
A confidential information search step for acquiring confidential information corresponding to the user from the confidential information database on the condition that user authentication is established;
Based on the confidential information and the configuration data of the information request request, a search process for a database connected in the information processing system or network is executed, and a search result is provided to the information request terminal. Steps,
A computer program characterized by comprising:

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