JP2006190324A - Home appliance maintenance service system - Google Patents

Abstract

【Task】
Facilitates maintenance services for home appliances.
[Solution]
The washing machine 1 which is a home electric appliance to be serviced and the portable terminal 2 are configured for communication, and the portable terminal 2 is configured to be connectable to the information providing server 3 via the network 4. 3, the portable terminal 2 receives the abnormality diagnosis program and executes the abnormality diagnosis program so that the user 5 diagnoses the abnormality.
[Selection] Figure 1

Description

  The present invention relates to a home appliance maintenance service system for maintenance service of home appliances.

  The home appliance maintenance service system described in Japanese Patent Laid-Open No. 2000-196769 and Japanese Patent Laid-Open No. 10-260866 detects the failure of the home appliance and automatically notifies the maintenance service center to notify the home appliance user. The configuration is unnecessary.

JP 2000-196769 A Japanese Patent Laid-Open No. 10-260866

  However, since the conventional technique requires a self-failure diagnosis means incorporated in the home appliance as a failure detection method, the home appliance without the self-failure diagnosis means or a failure that cannot be detected by the self-failure diagnosis means There is a problem that cannot be addressed.

  Moreover, since provision of information for selecting whether or not to repair according to the desire of the home appliance user is not taken into consideration, there is a problem that it is not possible to respond to a request for repair as necessary.

  One object of the present invention is to reduce the trouble of a home appliance maintenance service provider going to the site for abnormality diagnosis.

  Another object of the present invention is to further reduce the burden of service operations such as periodic inspections for home appliances.

  Still another object of the present invention is to provide a maintenance service system that can cope with various home appliance abnormalities.

  Still another object of the present invention is to provide a maintenance service system that can easily perform abnormality diagnosis for home appliances that do not have abnormality detection means.

  Still another object of the present invention is to provide a maintenance service system that can facilitate the operation of the home appliance after the home appliance user performs the restoration process of the home appliance.

  Still another object of the present invention is to provide a maintenance service system capable of providing information for determining whether or not repair is to be performed to a home appliance user.

  Still another object of the present invention is to provide a maintenance service system capable of providing information for replacement by purchase to a home electric appliance user.

  Still another object of the present invention is to provide a maintenance service system that can provide home appliance users with information that supports the determination of repair or replacement.

  Still another object of the present invention is to provide a maintenance service system capable of planning maintenance work by a maintenance service provider in a form in accordance with the desire of a home appliance user.

  Still another object of the present invention is to provide a maintenance service system capable of notifying abnormality even when there is a problem in the power supply circuit of the home appliance.

  Still another object of the present invention is to provide a maintenance service system in which a home appliance user who performs home appliance maintenance can easily select a device to be maintained.

  Still another object of the present invention is to provide a maintenance service system in which a home appliance user can easily return the home appliance from an abnormal state.

  Still another object of the present invention is to provide a maintenance service system capable of performing abnormality diagnosis even when communication with an information providing server is impossible.

  The present invention includes a home appliance, a mobile terminal that can communicate with the home appliance, and an information providing server that can communicate with the mobile terminal.

  And the said household appliances notify abnormality to the said portable terminal at the time of abnormality detection, It is characterized by the above-mentioned.

  The portable terminal receives an abnormality diagnosis program executed on the portable terminal from the information providing server when an abnormality is notified from the home appliance or when requested by the operator of the portable terminal. Thus, the abnormality diagnosis of the home appliance is performed, and the result is displayed on the portable terminal.

  Further, the abnormality diagnosis program asks an operator of the portable terminal about an abnormality determination of the home appliance and notifies a response result from the operator to an information providing server, or sends the response result to the portable terminal. It is characterized by holding.

  The abnormality diagnosis program transmits a control signal for continuing the interrupted process to the home appliance according to a response result from the operator.

  In addition, when the home appliance needs to be repaired according to the abnormality diagnosis result of the abnormality diagnosis program, the repair contents and an estimate of the repair cost are displayed on the portable terminal.

  Further, when the estimated cost of repair is larger than a value specified by the operator of the mobile terminal, the administrator of the information providing server, or the developer of the abnormality diagnosis program, according to the request of the operator of the mobile terminal It is possible to acquire information related to replacement of home appliances.

  Further, by comparing the market value and repair cost of the home appliance with the market value of a new home appliance having the same function as the home appliance, it is possible to obtain information on replacement with the new home appliance. And

  In addition, when the home appliance needs to be repaired according to an abnormality diagnosis result of the abnormality diagnosis program, the information providing server is configured such that an operator of the portable terminal specifies a date and time for repairing the home appliance. It is characterized by notifying.

  Moreover, the said household appliances are provided with the backup power supply for performing abnormality notification to the said portable terminal, It is characterized by the above-mentioned.

  In addition, when performing failure diagnosis of the home appliance by the failure diagnosis program in response to a request from the operator of the mobile terminal, the target home appliance candidate is given priority from the spatially close to the operator of the mobile terminal. Are displayed on the portable terminal.

  In addition, after detecting an abnormality of the home appliance, the return method is displayed on the portable terminal.

  The portable terminal receives a failure diagnosis program from the home appliance.

  According to the present invention, it is possible to reduce the trouble of a home appliance maintenance service provider going to the site for abnormality diagnosis, reduce the burden of service work such as periodic inspection for home appliances, and deal with various abnormalities of home appliances. It can be easily diagnosed for home appliances that do not have an abnormality detection means, and the home appliance user can easily operate the home appliance after the home appliance is restored. Can provide home appliance users with information to determine whether or not to repair, can provide home appliance users with information for replacement, and whether to repair or replace home appliance users If you have a problem with the power supply circuit of the home appliance, you can provide information that supports the judgment of the customer, you can plan the maintenance work by the maintenance service provider in the form that meets the desire of the home appliance user Can also be notified, the home appliance user performing home appliance maintenance can easily select the device to be maintained, and the home appliance user himself can easily return the home appliance from the abnormal state Thus, it is possible to obtain an effect that abnormality diagnosis can be performed even when communication with the information providing server is impossible.

A home appliance maintenance service system comprising a home appliance, a mobile terminal that can communicate with the home appliance, and an information providing server that can communicate with the mobile terminal,
The home appliance notifies the mobile terminal of an abnormality when an abnormality is detected,
The mobile terminal receives an abnormality diagnosis program executed on the mobile terminal from the information providing server when an abnormality is notified from the home appliance or when requested by an operator of the mobile terminal. An abnormality diagnosis of the home appliance is performed by a diagnosis program, and the result is displayed on the portable terminal.

  Hereinafter, embodiments of the present invention will be described with reference to FIGS.

  FIG. 1 is a block diagram showing the overall configuration of the home appliance maintenance service system in this embodiment.

  The home appliance maintenance service system in this embodiment includes a washing machine 1, a portable terminal 2 that is a portable information terminal such as a mobile phone, an information providing server 3 that processes maintenance information on home appliances, a public telephone line, the Internet, etc. There is a user 5 configured by the network 4 and using it.

  The washing machine 1 and the portable terminal 2 are configured to be able to communicate with each other by wired or short-range wireless communication (for example, Bluetooth standard). Further, the portable terminal 2 and the information providing server 3 are connected via a network 4 so that they can exchange information with each other. In this embodiment, the washing machine 1 is illustrated as an example of home appliances. However, even if the washing machine 1 is replaced with one of an air conditioner, a refrigerator, a vacuum cleaner, a microwave TV, a video, a stereo, or a combination thereof. good.

  FIG. 2 is a block diagram showing an internal configuration of the washing machine 1, the portable terminal 2, and the information providing server 3 that constitute the home appliance maintenance service system in this embodiment.

  The washing machine 1 includes an operation panel that includes an operation panel operated by a user 5 that uses the washing machine 1 and processes an operation signal from the operation panel, and a washing operation unit 108 that receives the operation signal from the operation processing unit 101. A control processing unit 102 that controls the above, a sensor 106 and a timer 107 that are necessary for performing washing control, an information processing unit 103 that processes various types of information, a storage unit 104 that holds the information, and a communication with the portable terminal 2 And a communication processing unit 105.

  The portable terminal 2 includes an operation panel and a display unit that are operated by a user 5 using the portable terminal 2, processes an operation signal, displays various information, and communicates with the information providing server 3. An external communication unit 202, an information processing unit 203 that processes various types of information, a storage unit 204 that stores the information, and a communication processing unit 205 for communicating with the washing machine 1 are provided.

  The information providing server 3 includes an operation panel and a display unit operated by an administrator who manages the information providing server 3, an input / output processing unit 301 that receives an operation input and displays and outputs various types of information, and an information processing unit that processes various types of information 302, a database unit 303 that stores various data, and an external communication unit 304 for communicating with the mobile terminal 2 via the network 4.

  In this maintenance service system, the washing machine 1 receives an operation by the user 5 as an operation signal by the operation processing unit 101. The operation processing unit 101 transmits this operation signal to the control processing unit 102 and the information processing unit 103. The control processing unit 102 sends a control signal for executing washing based on the received operation signal to the washing operation unit 108. In the control, the operation state of the washing operation unit 108 is managed by the sensor 106 and the timer 107, and this is held inside the control processing unit 102.

  The information processing unit 103 receives an operation signal from the operation processing unit 101 and an operation state from the control processing unit 102, and stores them in the storage unit 104 as an operation log and an operation log. The contents of this operation log and operation log are illustrated in FIG. The information processing unit 103 further transmits information held in the storage unit 104 to the mobile terminal 2 via the communication processing unit 105 in response to a request from the mobile terminal 2.

  In addition, when the control processing unit 102 determines that the operation state is other than that assumed by the user 5, the control processing unit 102 transmits this to the portable terminal 2 via the communication processing unit 105 as an abnormal signal. The contents of the operating state of the washing machine 1 are illustrated in FIG.

  When the portable terminal 2 receives the abnormality signal from the washing machine 1 via the communication processing unit 105 and the communication processing unit 205, the information processing unit 203 checks the received abnormality signal, thereby receiving a request signal for the abnormality diagnosis program. The information is transmitted from the external communication unit 202 to the information providing server 3 via the network 4.

  The information providing server 3 retrieves the abnormality diagnosis program corresponding to the received abnormality diagnosis program request signal from the database unit 303 by the information processing unit 302 and transmits it to the mobile terminal 2 from the external communication unit 304 via the network 4.

  When the portable terminal 2 receives the abnormality diagnosis program from the information providing server 3 via the external communication unit 202, the portable terminal 2 holds this in the storage unit 204.

  The information processing unit 203 reads out and executes the abnormality diagnosis program received and stored in the storage unit 204 from the storage unit 204, and sends a confirmation signal for checking the state of the washing machine 1 via the communication processing unit 205. 1 and receives the operation log and the operation log held in the storage unit 104 of the washing machine 1 as a response, and performs a failure diagnosis based on this. In addition, the abnormality diagnosis program receives a response from the user 5 via the input / output processing unit 201, collects information related to the abnormality diagnosis, and thereby performs abnormality diagnosis. If an abnormality is recognized in the washing machine 1 as a result of the abnormality diagnosis, a failure content or a repair estimate relating to the device failure is output via the input / output processing unit 201, and as a response, a repair request from the user 5 and Receive repair date and time.

  The information processing unit 203 transmits the repair request and the desired repair date / time as a repair request request from the external communication unit 202 to the information providing server 3 via the network 4.

  The information providing server 3 holds the repair request received by the information processing unit 302 in the database unit 303. Thereafter, the administrator of the information providing server 3 who has confirmed the information via the input / output processing unit 301 arranges a maintenance service.

  3 to 5 and 13 illustrate the transition of the display screen of the mobile terminal 2 during the maintenance service.

  FIG. 3 is an example of a display screen of the portable terminal 2 in a procedure for requesting repair of the washing machine 1 after the washing machine 1 is stopped due to abnormality detection and the portable terminal 2 performs abnormality diagnosis using the abnormality diagnosis program. is there.

  In the screen 1001, the control processing unit 102 of the washing machine 1 detects an abnormality, and the abnormality signal is notified to the portable terminal 2 via the information processing unit 103 and the communication processing unit 105 (this abnormality signal is stored in the storage unit 204. This is a screen of the portable terminal 2 displayed by the information processing unit 203 by the input / output processing unit 201 in response to the abnormal signal.

  After confirming this display content, the user 5 selects “diagnosis” for requesting diagnosis of the device from the screen. When this “diagnosis” is selected, the information processing unit 203 transmits to the information providing server 3 an acquisition request for an abnormality diagnosis program for performing the diagnosis based on the abnormality signal received from the washing machine 1. The contents of the abnormality signal, the acquisition request, and the abnormality diagnosis program are as illustrated in FIG.

  The information processing unit 203 of the portable terminal 2 receives the abnormality diagnosis program, holds it in the storage unit 204, and executes diagnosis. In this diagnosis, the abnormality diagnosis program extracts an abnormality signal from the storage unit 204, and executes an abnormality content diagnosis based on the abnormality ID.

  A screen 1002 is a screen that is displayed first based on the abnormality ID. The user 5 confirms the degree of unevenness of the laundry in the washing machine 1 according to the content of the screen 1002. The screen 1002 displays an instruction button “confirmation method” for confirming a method for confirming the bias of the laundry, and the user 5 instructs the “confirmation method” to display the screen 1003.

  The screen 1003 displays an example of the quality of the laundry bias using a picture. Here, since there is no bias in the laundry and there is no problem, assuming that the user 5 selects “◯”, the screen 1004 is displayed and the next confirmation content is displayed.

  A screen 1004 is a screen for confirming whether or not the installation state of the washing machine 1 is horizontal. When the user 5 instructs “confirmation method”, a screen 1005 is displayed.

  The screen 1005 is displayed so as to be confirmed by the horizontal reference device, and the position of the horizontal reference device is indicated by a picture. Further, when the user 5 instructs the “confirmation method” on the screen 1005, a screen 1006 is displayed.

  A screen 1006 displays a method for checking with a horizontal reference device. Here, further assuming that the state of the horizontal reference device is “◯” and the user 5 selects “◯”, a screen 1007 is displayed.

  A screen 1007 displays failure details and “repair estimate”. When “repair estimate” is instructed here, a screen 1008 is displayed.

  A screen 1008 displays a repair site, a repair cost estimate, and a “repair request”. Here, if it is further assumed that the user 5 has selected “repair request”, a screen 1009 is displayed.

  A screen 1009 displays a screen for inputting a desired date and time for performing the repair. When the user 5 inputs a desired date and time and instructs “transmission”, the portable terminal 2 transmits a repair request request from the external communication unit 202 to the information providing server 3 via the network 4. When the information providing server (administrator or service person) 3 accepts the repair request and returns this request to the portable terminal 2, a screen 1010 is displayed.

  Screen 1010 displays that a repair request has been accepted. Here, the contents of the repair request are as shown in FIG.

  4 and 13 exemplify display screens of the portable terminal 2 in a procedure for requesting repair or replacement of the washing machine 1 after performing an abnormality diagnosis using an abnormality diagnosis program at the request of the user 5.

  A screen 2001 is a screen displayed at the request of the user 5 when the user 5 determines that the washing machine 1 is abnormal. The screen 2001 displays “washing machine” and “air conditioner” as a maintenance target candidate list. This list is preferentially displayed from household appliances determined to be closest to the portable terminal 2 operated by the user 5 based on a confirmation signal transmitted from the portable terminal 2 and a response from the household appliance. Thereby, it becomes possible to efficiently select a target household electrical appliance from among household electrical appliances with many users. Here, assuming that the user 5 selects “washing machine” on the screen 2001, the screen 2002 is displayed.

  A screen 2002 displays an abnormal content list for inquiring about the abnormal content. Here, “Power cannot be turned on” and “Stain is not removed” are displayed. Here, assuming that the user 5 has selected “Power does not turn on”, a screen 2003 is displayed.

  A screen 2003 displays a procedure for checking the state of the washing machine 1. Here, the screen 2003 requests to confirm whether the power plug is properly inserted into the outlet. Here, if it is assumed that the power plug of the washing machine 1 is correctly plugged in and the user 5 selects “ON”, a screen 2004 is displayed.

  A screen 2004 displays a failure. Here, when “repair estimate” is selected, a screen 2005 is displayed.

  A screen 2005 displays a repair site and an estimate of repair cost. In this screen 2005, in addition to “repair request”, an option “request for replacement” is displayed. This is based on the trial calculation result that it is better to compare the market value of the washing machine 1 and the estimated repair price with the price of the new equivalent product of the washing machine 1 and replace it with a new product. As a method other than repair, the abnormality diagnosis program proposes replacement of home appliances. In displaying the “Purchase replacement” option, the administrator of the information providing server 3 sets the value in advance via the input / output processing unit 301 or the value set in advance by the user 5 via the input / output processing unit 201. The determination may be made based on whether the estimated repair amount is large. Here, if the user 5 desires a repair request and selects “repair request”, a screen 2006 is displayed.

  The screen 2006 displays a screen for setting the date and time for repair. When the user inputs “Send” after inputting the desired date and time, the information is confirmed by contacting the information providing server 3 and then the screen 2007 is displayed and repaired. Notify that the request has been accepted.

  Assuming that the user 5 selects “Purchase by purchase” on the screen 2005, a screen 2010 is displayed as shown in FIG. A screen 2010 displays a list of products equivalent to the washing machine 1. When the user inputs a favorite product number on this screen 2010 and instructs “purchase”, the information providing server 3 is notified of a purchase request. The information providing server 3 stores the purchase request in the database unit 303 and sends the receipt of the purchase request to the portable terminal 2.

  The screen 2011 indicates that the purchase request has been received by the information providing server 3 and completes the purchase request procedure.

  Thus, for example, even when the washing machine 1 cannot send an abnormal signal to the portable terminal 2 due to a failure of the power supply circuit or the like, the user 5 can know the cause and the countermeasure.

  FIG. 5 is an example of a display screen of the portable terminal 2 in the procedure of returning the washing machine 1 after the washing machine 1 is stopped due to the abnormality detection and the abnormality diagnosis is performed using the abnormality diagnosis program.

  A screen 3001 is a screen that is displayed because the washing machine 1 has stopped due to an abnormality in the washing machine 1. When the user 5 instructs “diagnosis”, a screen 3002 is displayed.

  The screen 3002 indicates that the washing machine 1 is not out of order and has stopped because the usage method of the user 5 is incorrect. According to the display content, when the user 5 closes the lid of the washing machine 1 and indicates “Fixed”, the control program instructing the communication processor 205 to continue the washing machine 1 is sent from the abnormality diagnosis program, This control signal is transmitted to the control processing unit 102 via the communication processing unit 105 and the information processing unit 103, and the control processing unit 102 sends a control signal to the selection operation unit 108, whereby the washing machine 1 resumes (continues) the washing operation. )

  As described above, when the returning process of the washing machine 1 is performed by the user 5, the predetermined washing operation is resumed (continued) without resuming the washing machine 1 by following the instruction of the mobile terminal 2. Will be able to.

  The flow of processing in this embodiment will be described with reference to FIGS.

  As shown in FIG. 6, device diagnosis is started in step S001 or step S004.

  When the washing machine 1 detects an abnormality in step S001, it transmits an abnormality signal to the portable terminal 2 in step S002. Thereby, the portable terminal 2 acquires an abnormality diagnosis program from the information providing server 3 in step S003. When the abnormality diagnosis of the washing machine 1 is started in response to the user's request in step S004, the user 5 is caused to input the abnormality content in step S005. Thereby, an abnormality diagnosis program is acquired in step S003.

  In step S006, the portable terminal 2 performs abnormality diagnosis processing based on the operation log, operation log, and operation state held in the storage unit 104 of the washing machine 1 by the abnormality diagnosis program. When the abnormality diagnosis program cannot determine the abnormality content from the operation log, operation log, and operation state information, the process A is performed. Further, when the abnormality content can be determined by the abnormality diagnosis program, the process B is performed.

  Processing A will be described with reference to FIG. In this process A, an abnormality of the washing machine 1 is detected by information input of the user 5.

  In step S010, the abnormality diagnosis program displays a method for confirming the abnormality of the washing machine 1.

  After confirmation of abnormality by the user 5 in step S011, an abnormality confirmation result is input by the user 5 via the input / output processing unit 201 of the portable terminal 2 in step S012. When the response of the user 5 is input as abnormal, the process B is performed with this being the abnormality diagnosis result. If the response of the user 5 is input as “no abnormality”, the process returns to step S010, and the next abnormality check is performed.

  Processing B will be described with reference to FIG. In this process B, information related to the return of the home appliance after detecting the abnormality is presented.

  In step S020, the return method is presented to the user 5.

  If it is determined in step S021 that the return method is possible for the user 5, the user 5 performs return processing in step S022.

  In step S023, the control process for the washing machine 1 to continue operation is implemented following the return work performed by the user 5. As a result, the normal washing operation can be continued.

  If it is determined in step S021 that the return method is impossible for the user 5, or if the washing machine 1 needs to be repaired, the process C is performed.

  Processing C will be described with reference to FIG. In the process C, a request process for the maintenance service is performed.

  In step S030, the abnormal content is presented to the user 5.

  In step S031, an estimate of the cost required for repair is presented to the user 5.

  In step S032, the user 5 is requested to select whether or not to repair. In step S032, if the user 5 wishes to repair, the process proceeds from step S032 to step S033. In step S033, the date and time for which repair is desired is input. In step S034, the response of the accepted content is displayed and the process is terminated. To do.

  In step S032, if the user 5 does not desire repair, the process is immediately terminated.

  In step S032, when the user 5 desires replacement by purchase, information on the product to be replaced is presented to the user 5 in step S035, and in step S036, when the user 5 inputs and requests a desired item among them. In step S037, a response of the accepted content is displayed, and the process ends. In step S036, when the user 5 inputs that there is no desired product, the information providing server 3 is notified that there is no desired product, and the process is terminated.

  FIG. 11 is a block diagram showing a modification of the washing machine 1 in this embodiment. For example, in order to avoid a situation in which the washing machine 1 cannot communicate with the mobile terminal 2 due to an abnormality in the power supply circuit, when the abnormality occurs in the power supply circuit of the washing machine 1, The standby power supply unit 109 supplies power to the information processing unit 103, the storage unit 104, and the communication processing unit 105, and immediately transmits information necessary for abnormality diagnosis to the mobile terminal 2, and the mobile terminal 2 stores the information in the storage unit 204. The configuration is such that information for abnormality diagnosis can be protected by saving.

  In addition, the abnormality diagnosis program in each said embodiment can be prepared for each household appliance, and a portable terminal can also be comprised so that an abnormality diagnosis program may be received from this household appliance.

  According to such an embodiment, by having a configuration including a home appliance, a mobile terminal that can communicate with the home appliance, and an information providing server that can communicate with the mobile terminal, the mobile terminal is owned. Home appliance users can receive home appliance maintenance services without purchasing new equipment, and maintenance can be performed by the home appliance users. The effect that it is not necessary to crawl is obtained.

  In addition, according to this embodiment, in such a home appliance maintenance service system, the home appliance is configured to notify the mobile terminal of an abnormality when an abnormality is detected, thereby causing an abnormality due to work such as periodic inspection. The effect of eliminating the need for detection is obtained.

  Also, according to this embodiment, in such a home appliance maintenance service system, when an abnormality is notified from the home appliance to the mobile terminal, or when requested by the operator of the mobile terminal, By receiving an abnormality diagnosis program used in the portable terminal from the information providing server, thereby performing abnormality diagnosis of the household appliance, and displaying the result on the portable terminal, various abnormalities of the household appliance The effect that it can respond to is obtained.

  According to this embodiment, in the abnormality diagnosis program, the abnormality diagnosis program asks the operator of the mobile terminal about the abnormality determination of the home appliance, and provides the response result from the operator as information. By notifying the server or holding the response result in the portable terminal, it is possible to obtain an effect that abnormality diagnosis can be performed even when the home appliance does not include an abnormality detection means.

  Further, according to this embodiment, in the abnormality diagnosis program, the abnormality diagnosis program transmits a control signal for continuing the interrupted process to the home appliance according to a response result from the operator. By setting it as the structure to perform, after the household appliance user performs a return process, the effect that it is not necessary to operate household appliances anew is acquired.

  Further, according to this embodiment, in the abnormality diagnosis program, when the home appliance needs to be repaired according to the abnormality diagnosis result of the abnormality diagnosis program, the repair contents and the estimate of the repair cost are estimated in the portable terminal It is said that it is possible to easily determine whether or not to perform repair because the user who wants to repair home appliances can know the estimate on the spot before repairing by adopting the configuration displayed on An effect is obtained.

  Further, according to this embodiment, in the abnormality diagnosis program, the estimated repair cost is a value specified by the operator of the mobile terminal, the administrator of the information providing server, or the developer of the abnormality diagnosis program. If it is larger than that, it is possible to acquire information on replacement of the home appliance at the request of the operator of the mobile terminal, so that the home appliance user who desires replacement does not collect information for replacement again. The effect of being good is obtained.

  Further, according to this embodiment, in the abnormality diagnosis program, by comparing the market value and repair cost of the home appliance with the market value of a new product having the same function as the home appliance, By making it possible to acquire information regarding replacement by purchase, it is possible to obtain an effect of facilitating the judgment of the home appliance user about whether to repair or replace.

  Further, according to this embodiment, in the abnormality diagnosis program, when the home appliance needs to be repaired according to the abnormality diagnosis result of the abnormality diagnosis program, the date and time for repairing the home appliance is set in the portable terminal. An effect that the maintenance service provider can make a maintenance plan in accordance with the desire of the home appliance user who wants to repair by specifying the operator to notify the information providing server. can get.

  In addition, according to this embodiment, the home appliance is provided with a standby power supply for notifying the mobile terminal of an abnormality, so that the abnormality notification is performed even when there is a problem in the power circuit of the household appliance. The effect of being able to be obtained.

  In addition, according to this embodiment, in the home appliance maintenance service system, when the failure diagnosis of the home appliance is performed by the failure diagnosis program according to the request of the operator of the mobile terminal, the candidate of the target home appliance By selecting a device that is subject to maintenance by a home appliance user performing home appliance maintenance by preferentially displaying on the mobile terminal from the spatially close to the operator of the mobile terminal The effect of being able to be obtained.

  Further, according to this embodiment, in the home appliance maintenance service system, after detecting an abnormality of the home appliance, the return method is displayed on the portable terminal, so that the home appliance can be received without receiving the maintenance service. There is an effect that the device user can return from the abnormal state.

  In addition, according to this embodiment, the failure diagnosis program can be received from the home appliance, so that abnormality diagnosis can be performed even when there is no information providing server or communication with the information providing server is not possible. The effect that it can be obtained.

It is a block diagram which shows the whole structure of the household appliance maintenance service system in one embodiment of this invention. It is a block diagram which shows the internal structure of the washing machine, portable terminal, and information provision server which comprise the household appliance maintenance service system in embodiment shown in FIG. It is an example of the display screen of the portable terminal in the procedure for requesting repair by the portable terminal in the embodiment shown in FIG. FIG. 3 is an example of a display screen of the mobile terminal in a procedure for requesting repair or replacement by the mobile terminal in the embodiment shown in FIG. 2. It is an example of the display screen of a portable terminal in the procedure which carries out the return process of the washing machine in embodiment shown in FIG. It is a flowchart which shows the process sequence in embodiment shown in FIG. It is a flowchart which shows the process sequence in embodiment shown in FIG. It is a flowchart which shows the process sequence in embodiment shown in FIG. It is a flowchart which shows the process sequence in embodiment shown in FIG. It is a figure which shows the structure of the data used in embodiment shown in FIG. It is a block diagram which shows the modification of the washing machine in the household appliance maintenance service system of this invention. It is a figure which shows the structure of the data used in embodiment shown in FIG. It is an example of the display screen of the portable terminal in the replacement replacement procedure of the washing machine in the embodiment shown in FIG.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Washing machine (home appliance), 2 ... Portable terminal, 3 ... Information provision server, 4 ... Network, 5 ... User, 101 ... Operation processing part, 102 ... Control processing part, 103 ... Information processing part, 104 ... Memory | storage part , 105 ... communication processing unit, 106 ... sensor, 107 ... timer, 108 ... washing operation unit, 201 ... input / output processing unit, 202 ... external communication unit, 203 ... information processing unit, 204 ... storage unit, 205 ... communication processing unit , 301, input / output processing unit, 302, information processing unit, 303, database unit, 304, external communication unit.

Claims (13)

  A home appliance maintenance service system comprising a home appliance, a portable terminal capable of communicating with the home appliance, and an information providing server capable of communicating with the portable terminal.   2. The home appliance maintenance service system according to claim 1, wherein the home appliance notifies the abnormality to the portable terminal when an abnormality is detected.   The abnormality diagnosis program according to claim 1, wherein the portable terminal is executed by the portable terminal from the information providing server when an abnormality is notified from the home appliance or when requested by an operator of the portable terminal. , Thereby performing an abnormality diagnosis of the home appliance and displaying the result on the portable terminal.   In Claim 3, the said abnormality diagnosis program asks the operator of the said portable terminal about the abnormality determination of the said household appliance, and notifies the response result from the said operator to an information provision server, or the said response result A home appliance maintenance service system that is held in the portable terminal.   5. The home appliance maintenance service system according to claim 4, wherein the abnormality diagnosis program transmits a control signal for continuing the interrupted process to the home appliance according to a response result from the operator. .   4. The home appliance according to claim 3, wherein when the home appliance needs to be repaired due to an abnormality diagnosis result of the abnormality diagnosis program, the repair contents and an estimate of the repair cost are displayed on the portable terminal. Maintenance service system.   The operator of the mobile terminal according to claim 6, wherein the estimated repair cost is larger than a value specified by an operator of the mobile terminal, an administrator of the information providing server, or a developer of the abnormality diagnosis program. The home appliance maintenance service system is characterized in that information on replacement of home appliances can be acquired upon request.   7. The information on replacement with a new home appliance can be acquired by comparing the market value and repair cost of the home appliance with the market value of a new home appliance having the same function as the home appliance. Home appliance maintenance service system characterized by that.   In claim 3, when the home appliance needs to be repaired according to an abnormality diagnosis result of the abnormality diagnosis program, the operator of the mobile terminal specifies the date and time for repairing the home appliance, A home appliance maintenance service system characterized by notifying an information providing server.   4. The home appliance maintenance service system according to claim 3, wherein the home appliance includes a standby power source for notifying the portable terminal of an abnormality.   In Claim 3, when the failure diagnosis of the home appliance is performed by a failure diagnosis program in response to a request from the operator of the mobile terminal, the target home appliance candidate is spatially close to the operator of the mobile terminal A home appliance maintenance service system characterized by displaying on the mobile terminal with priority.   4. The home appliance maintenance service system according to claim 3, wherein after the abnormality of the home appliance is detected, a return method thereof is displayed on the portable terminal. 4. The home appliance maintenance service system according to claim 3, wherein the portable terminal receives a failure diagnosis program from the home appliance.

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