JP2005242799A - Unattended terminal system and consultation reservation method in unattended terminal system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable a customer to operate an Internet terminal so that he can reserve in advance an operator whom the customer will consult while referring to the reservation state of the operator, thus enabling the customer to immediately consult the operator without waiting when conducting transactions by operating an unattended terminal. <P>SOLUTION: An unattended terminal system has the unattended terminal 12 which the customer 11 operates to conduct transactions; a center terminal 21 which the operator operates to respond to consultation from the customer 11; an operation management server 31 which allocates the unattended terminal 12 to the center terminal 21 of a corresponding operator and connects the terminals; a web server 32 which manages the reservation state of the operator; and an Internet terminal 40 which the customer 11 operates, accesses the web server 32, refers to the reservation state of the operator, and makes a reservation for consultation. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to an unattended terminal system and a consultation reservation method in the unattended terminal system.

  Conventionally, sales offices of financial institutions such as banks, credit unions, consumer finance companies, credit sales companies, stores of convenience stores, stores such as supermarkets, parking lots, unmanned contract machine stores installed on the side of the road, Unmanned loan terminals installed in outdoor booths such as unmanned aircraft corners, and unmanned terminals such as unmanned card loan terminals are operated by customers themselves to apply for loan products such as unsecured loans and card loans. And application for opening an account (see, for example, Patent Document 1).

  FIG. 2 is a schematic diagram showing the operation of the conventional unmanned terminal system, and FIG. 3 is a flowchart showing the operation of the conventional unattended terminal system.

  In FIG. 2, 61 is a customer who applies for a loan product or an application for opening a new account, 62a is an unmanned terminal installed in a sales office of a financial institution, a store of a store, an outdoor booth, etc. 62b Is a transaction menu displayed on the display device in the customer operation section of the unmanned terminal 62a. Then, the customer 61 operates the unmanned terminal 62a to select a transaction for applying for a loan product such as an unsecured loan or a card loan or an application for opening a new account from the transaction menu 62b. Execute the procedure.

  Reference numeral 70 denotes an operation center, reference numeral 71a denotes a specialized operator assigned to the operation center 70, and reference numerals 71b and 71c denote general operators assigned to the operation center 70. The general operator 71b is an operator corresponding to an application for a loan product, and the general operator 71c is an operator corresponding to an application for opening a loan account. The specialized operator 71a, the general operator 71b, and the general operator 71c correspond to the customer 61 who operates the operator terminal and operates the unmanned terminal 62a.

  Further, 80 is an operation management server disposed in the operation management center, and is connected to the unattended terminal 62a and the operator terminals of the specialized operator 71a, the general operator 71b and the general operator 71c so as to be communicable via a network. Yes. Reference numeral 81a denotes an operator distribution unit that distributes and connects the unmanned terminals 62a to the operator terminals of the specialized operator 71a, the general operator 71b, and the general operator 71c, and 81b is operator information stored in the storage means. The operator information 81b includes information on the availability / non-response status of each operator and the type of transaction handled by each operator. The operation management server 80 monitors whether or not the operation of each unmanned terminal 62a is normal, and controls the operation of the entire unmanned terminal system.

  In such an unattended terminal system, first, when the customer 61 starts operating the unattended terminal 62a, the transaction menu 62b is displayed on the display device in the customer operation section of the unattended terminal 62a, and an application for a loan product or opening an account is made as a transaction. A menu button for selecting an application will be displayed. In addition, guidance may be performed by voice from voice output means such as a speaker. Then, when the customer 61 selects either a loan product application or an account opening application, the unattended terminal 62a makes a connection destination inquiry to the operation management server 80. Then, the operator distribution unit 81a performs a connection destination search with reference to the operator information 81b. In addition, each operator operates the operator terminal in advance to indicate what kind of consultation can be handled and what kind of consultation can not be handled. Impossible information is registered.

  Then, the operator distribution unit 81a notifies the unmanned terminal 62a of the connection destination determined as a result of the connection destination search. Thereby, since the unmanned terminal 62a is connected to the operator terminal of the operator determined by the operator sorting unit 81a, the customer 61 operates the unmanned terminal 62a while consulting with the operator as necessary to apply for the loan product. And necessary procedures to apply for opening an account.

The operator distribution unit 81a can determine the connection destination according to the following criteria (1) or (2).
(1) Connect to a vacant operator at that time, regardless of the selected transaction.
(2) Connect to the operator in charge for each selected transaction.

  The general operator 71b and the general operator 71c can be transferred to the specialized operator 71a depending on the contents of consultation of the customer 61. For example, when the consultation content of the customer 61 requires specialized knowledge, the general operator 71b or the general operator 71c operates the operator terminal and makes an inquiry about the transfer destination to the operator distribution unit 81a. Then, the operator distribution part 81a determines the specialized operator 71a according to the said consultation content, and connects the unmanned terminal 62a to the operator terminal of this specialized operator 71a. In this case, the data stored in the operator terminal before transfer, the connection state with the unmanned terminal 62a, and the like are automatically transferred to the operator terminal after transfer by the transfer application program (transfer AP).

Next, a flowchart will be described.
Step S1 The customer 61 selects a transaction from the transaction menu 62b.
Step S2 The unattended terminal 62a makes an inquiry about the connection destination to the operation management server 80. Step S3: The operator sorting unit 81a searches for connection information with reference to the operator information 81b.
Step S4: The operator sorting unit 81a determines whether there is a vacancy according to the vacancy status. If there is a vacancy, the process proceeds to step S6, and if there is no vacancy, the process proceeds to step S5.
Step S5: The operator sorting unit 81a returns the connection destination inquiry because it is busy.
Step S6 The operator sorting unit 81a determines whether or not the transaction matches the operator's charge according to the transaction selected by the customer 61. If it matches the operator's charge, the process proceeds to step S7. If it does not match the operator's charge, the process returns to step S3.
Step S7: The operator sorting unit 81a performs a connection destination search with reference to the operator information 81b, and notifies the unmanned terminal 62a of the determined connection destination.
Step S8 The unmanned terminal 62a performs connection processing with the operator terminal.
Step S9: The operator connects the operator terminal to the operation management server 80, logs in, and registers information on whether or not correspondence is possible.
Step S10: The operation management server 80 registers the support / non-support information as the support / non-support status of the operator information 81b.
Step S11: The operator terminal performs connection processing with the unmanned terminal 62a.
JP-A-10-254949

  However, in the conventional unattended terminal system, when the operator is not available, that is, when the operator terminals of all operators assigned to the operation center 70 are already connected to the other unattended terminals 62a, it is busy. Therefore, since the connection destination inquiry from the unmanned terminal 62a to the operation management server 80 is returned, the customer 61 who operates the unmanned terminal 62a waits. Therefore, the quality of service for the customer 61 is degraded. Moreover, since the customer 61 cannot know whether or not the customer 61 is busy unless he / she goes to the unmanned terminal 62a, the customer cannot avoid the crowded time. Therefore, the customer 61 not only feels irritated, but also cannot effectively use time.

  Further, in the conventional unattended terminal system, when the consultation of the customer 61 is transferred to the specialized operator 71a, the data stored in the operator terminal before the transfer, the connection state with the unattended terminal 62a, etc. are transferred by the transfer application program. Since it is handed over to the operator terminal of the specialized operator 71a, the processing load of the transfer application program is increased. Therefore, it takes time to transfer the consultation of the customer 61, the time for one customer 61 to occupy the unattended terminal 62a becomes longer, and the operating rate of the unattended terminal 62a is lowered.

  The present invention solves the problems in the conventional unattended terminal system so that a customer can reserve an operator to consult in advance while operating an Internet terminal and referring to the reservation status of the operator. It is an object of the present invention to provide an unattended terminal system and a consultation reservation method in the unattended terminal system that can immediately consult with an operator without waiting when operating an unattended terminal.

  Therefore, in the unmanned terminal system of the present invention, an unattended terminal that is operated by a customer to perform a transaction, a center terminal that is operated by an operator to respond to the customer's consultation, and an operator's center terminal that corresponds to the unattended terminal An operation management server that distributes and connects, a WEB (web) server that manages the reservation status of the operator, and the customer operates to access the WEB server and makes a reservation for consultation by referring to the reservation status of the operator And an internet terminal.

  In another unmanned terminal system of the present invention, when the customer operates the Internet terminal and answers a question on the operator chart, the WEB server analyzes the answer and an operator suitable for the content of the consultation Select.

  In the consultation reservation method in the unmanned terminal system of the present invention, an unmanned terminal that is operated by a customer to conduct a transaction, a center terminal that is operated by an operator to handle the consultation of the customer, and an operator center that corresponds to the unattended terminal In an unattended terminal system having an operation management server that distributes and connects to terminals, the customer accesses a WEB server by operating an Internet terminal in advance and makes a reservation for consultation by referring to the reservation status of the operator.

  In the consultation reservation method in another unmanned terminal system according to the present invention, when the customer operates the Internet terminal to answer the question on the operator chart, the WEB server analyzes the answer, and the content of the consultation Select the appropriate operator.

  According to the present invention, a customer can reserve an operator to consult in advance by operating an Internet terminal and referring to the reservation status of the operator. Therefore, the customer can immediately consult with the operator without waiting when operating the unmanned terminal to make a transaction.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a diagram showing the configuration of the unmanned terminal system according to the first embodiment of the present invention.

  In the figure, reference numeral 10 denotes an unmanned terminal system according to the present embodiment. The unmanned terminal 12 operated by the customer 11, the center terminal 21 disposed in the operation center 20, and the operation management disposed in the operation management center 30. The server 31, the WEB server 32, and the Internet terminal 40 are included.

  Here, the unattended terminal 12 allows a customer 11 of a financial institution such as a bank, a credit union, a consumer finance company, a credit sales company, etc. to apply for loan products such as unsecured loans and card loans, and to apply for opening a new account. Unsecured loan terminals, unmanned card loan terminals, etc. that are operated by themselves to conduct transactions, but deposit, withdrawal, passbook entry, balance inquiry, transfer, transfer, remittance, address change notification reception, passbook It may be a multi-function terminal having a function of performing other transactions such as issuing and issuing loan cards. The unattended terminal 12 is a private store such as a head office, branch, etc. of a financial institution, a store of a store such as a convenience store, a supermarket, a department store, a station premises, an underground mall, a city hall, a public facility such as a hospital, a factory, an office, etc. It may be installed at any place such as a company, a parking lot, an unmanned contract machine store installed on the side of a road, an outdoor booth such as an unmanned machine corner. In the figure, the number of the unattended terminals 12 is one, but may be two or more and can be arbitrarily set.

  The unattended terminal 12 includes a calculation means such as a CPU and an MPU, a storage means such as a semiconductor memory and a hard disk, an input means such as a keyboard, a display means such as a CRT, a liquid crystal display, and an LED (Light Emitting Diode) display, and a communication interface. It is a kind of computer having communication means such as. In addition, in order to make it easy for the customer 11 to perform an operation, it is desirable that a touch panel including a liquid crystal display having the functions of the display unit and the input unit is provided as the input unit. The unmanned terminal 12 includes a card handling means for handling a card such as a cash card, a credit card, a loan card, a card issuing machine for issuing a card such as a loan card, and a scanner for reading a certificate, a contract, etc. Etc. are provided. Further, the unmanned terminal 12 includes photographing means such as a CCD (Charge Coupled Device) device, a camera 13 for photographing a still image or a moving image of the customer 11, and a handset 14 for interacting with an operator of the operation center 20. And voice / image means for exchanging voice and image data with the center terminal 21. The business is advanced while sharing the display screen of the unmanned terminal 12 with the center terminal 21.

  The unmanned terminal 12 is communicably connected to the general network 51. Here, the general network 51 is, for example, ISDN (Integrated Service Digital Network), but may be any network.

  The general network 51 is connected to the center terminal 21 provided in the operation center 20 of the unmanned terminal system 10 and the operation management server 31 provided in the operation management center 30 so that they can communicate with each other. 11 conducts a remote product application and an application for a loan product or opening a new account.

  Here, the operation management center 30 is provided with an operation management server 31 and a WEB server 32. The operation management server 31 includes arithmetic means such as a CPU and MPU, storage means such as a magnetic disk and semiconductor memory, input means such as a keyboard and a mouse, display means such as a CRT and a liquid crystal display, and communication means such as a communication interface. Computer. The operation management server 31 includes a database 33 including storage means such as a magnetic disk and a semiconductor memory. The database 33 stores the results of transactions such as application for a loan product and application for opening a new account. Stored. The operation management server 31 has an operator distribution unit 31a described later from the viewpoint of functions, and operator information 31b described later is stored in the database 33. The operator distribution unit 31a performs a function of distributing and connecting the unattended terminal 12 to the center terminal 21 operated by each operator with reference to the operator information 31b.

  Further, the WEB server 32 includes an arithmetic means such as a CPU and an MPU, a storage means such as a magnetic disk and a semiconductor memory, an input means such as a keyboard and a mouse, a display means such as a CRT and a liquid crystal display, and a communication means such as a communication interface. Which functions as a WWW (World Wide Web) server and is communicably connected to the Internet 52. The WEB server 32 includes a database 34 including storage means such as a magnetic disk and a semiconductor memory, and the database 34 stores information for managing consultation reservations. Note that the WEB server 32 has a reservation management unit 32c described later from the viewpoint of function, and the database 34 stores reservation management information 32d described later. The reservation management unit 32c refers to the reservation management information 32d and manages reservations for consulting with an operator. The operation management server 31 and the WEB server 32 are connected to each other. For example, the operator information 31b can refer to the reservation management information 32d. The operation management server 31 and the WEB server 32 may be integrally configured.

  Furthermore, the center terminal 21 is a computing means such as a CPU or MPU, a storage means such as a semiconductor memory or a hard disk, an input means such as a keyboard, a mouse or a touch panel, a display means such as a CRT or a liquid crystal display, or a communication means such as a communication interface. It is a computer provided with. The center terminal 21 is provided with photographing means such as a CCD device, and includes a camera 24 for photographing an operator's still image or moving image, a handset 22 for interacting with the customer 11, and a speaker 23. The unmanned terminal 12 is provided with sound / image means for exchanging sound and image data with 12. The center terminal 21 is usually a plurality and assigned to each operator of the operation center 20. Then, the operator interacts with the customer 11 who operates his / her center terminal 21 to operate the unmanned terminal 12 and responds to the consultation of the customer 11.

  Further, the Internet terminal 40 includes a calculation unit such as a CPU and an MPU, a storage unit such as a semiconductor memory, a magnetic disk, and an optical disc, a display unit as a display unit including a liquid crystal display and an LED display, an audio output unit such as a speaker, It is a kind of computer equipped with voice input means such as a microphone, input means such as a keyboard, joystick, cross key, push button, remote controller, and touch panel, and communication means such as a communication interface and an antenna. Any type can be used as long as it can be connected. The Internet terminal 40 is, for example, a personal computer, a mobile phone, a PHS (Personal Handy-Phon System) phone, etc., but any form such as a stationary phone, an electronic organizer, a PDA (Personal Digital Assistant), a game machine, a digital TV, etc. It may be. The internet terminal 40 is disposed at the home, workplace, etc. of the customer 11. Then, the customer 11 operates the Internet terminal 40, accesses the WEB server 32 via the Internet 52 by a WEB browser (browser), and consults for applying for a loan product or opening a new account. It is possible to acquire the availability status of the operator to perform, or to select an operator and make a consultation reservation.

  Next, the operation of the unattended terminal system 10 having the above configuration will be described.

  FIG. 4 is a schematic diagram showing the operation of the unmanned terminal system according to the first embodiment of the present invention, and FIG. 5 is a flowchart showing the operation of the unmanned terminal system according to the first embodiment of the present invention.

  First, when the customer 11 applies for a loan product such as an unsecured loan or a card loan or applies for opening an account, the customer 11 operates the Internet terminal 40 in advance at home or the like to the WEB server 32 via the Internet 52. to access. Then, in order to grasp the date and time when the operator of the operation center 20 is free, the reservation status of the operator is referred to. In this case, the reservation management unit 32c of the WEB server 32 refers to the reservation management information 32d and searches for reservation information. The reservation management information 32d includes reservation information such as a reservation time.

  The customer 11 refers to the reservation status of the operator, designates a date and time that is convenient for him, selects an operator, and makes a reservation for consultation. In this case, the customer 11 registers a reservation number, name, and the like. As a result, the reservation number and name of the customer 11 are registered in the reservation management information 32d together with the reservation information. Here, it is assumed that the operation center 20 is assigned with a specialized operator 21a, a general operator 21b corresponding to an application for a loan product, and a general operator 21c corresponding to an application for opening a new account. The customer 11 has reserved a consultation with the specialized operator 21a.

  Subsequently, when the customer 11 starts operating the unmanned terminal 12 at the reserved date and time, a transaction menu 12b is displayed on the display device in the customer operation unit of the unattended terminal 12, and application for a loan product is made as a reservation consultation and transaction. Alternatively, a menu button for selecting a transaction for an application for opening a new account is displayed. In addition, guidance may be performed by voice from voice output means such as a speaker. Then, the customer 11 selects any transaction. Here, description will be made assuming that reservation consultation is selected. As a result, the unattended terminal 12 issues a connection destination inquiry to the operation management server 31. Then, the operator distribution unit 31a performs reservation confirmation with reference to the reservation management information 32d. The reservation management information 32d includes the reservation time and the operator ID of the operator in charge.

  Subsequently, the operator distribution unit 31a confirms whether or not a reservation has been made in advance by the customer 11, that is, performs a reservation confirmation and determines whether or not there is a reservation. If it is determined that there is no reservation, the operator distribution unit 31a executes an error return for notifying the unmanned terminal 12 of an error. If it is determined that there is a reservation, the operator distribution unit 31a acquires the operator ID of the operator in charge from the reservation management information 32d, and performs a connection destination search with reference to the operator information 31b based on the operator ID. . The operator information 31b includes information on the availability / non-response status of each operator and the type of transaction handled by each operator. Further, each operator can operate the center terminal 21 in advance to cope with what kind of consultation, and what kind of consultation is not possible. Incompatible information is registered.

  Then, the operator distribution unit 31a notifies the unattended terminal 12 of the connection destination determined as a result of the connection destination search. As a result, the unattended terminal 12 is connected to the operator that the customer 11 has reserved in advance, that is, the center terminal 21 of the specialized operator 21a. Therefore, the customer 11 can consult with the specialized operator 21a without waiting. Moreover, since the specialized operator 21a as requested by the customer 11 responds from the beginning, there is no need to transfer the consultation of the customer 11.

Next, a flowchart will be described.
Step S21 The customer 11 operates the Internet terminal 40 to access the WEB server 32 and refers to the reservation status of the operator.
Step S22 The reservation management unit 32c searches for reservation information with reference to the reservation management information 32d.
Step S23 The customer 11 operates the Internet terminal 40 to make an operator reservation.
Step S24 The reservation management unit 32c registers the reservation information in the reservation management information 32d.
Step S25 The customer 11 selects a transaction from the transaction menu 12b of the unmanned terminal 12.
Step S26 The unattended terminal 12 makes a connection destination inquiry to the operation management server 31.
Step S27 The operator distribution unit 31a confirms the reservation with reference to the reservation management information 32d.
Step S28: The operator sorting unit 31a determines whether there is a reservation. If there is a reservation, the process proceeds to step S30, and if there is no reservation, the process proceeds to step S29.
Step S29 The operator sorting unit 31a executes error return.
Step S30 The operator sorting unit 31a performs a connection destination search with reference to the operator information 31b, and notifies the unmanned terminal 12 of the determined connection destination.
Step S31 The unattended terminal 12 performs a connection process with the center terminal 21.
Step S32 The operator connects the center terminal 21 to the operation management server 31 to log in, and registers the support / non-support information.
Step S33 The operation management server 31 registers the support / non-support information as the support / non-support status of the operator information 31b.
Step S34 The center terminal 21 performs connection processing with the unmanned terminal 12.

  As described above, in this embodiment, the customer 11 can operate the Internet terminal 40 to access the WEB server 32, and can reserve an operator to consult in advance by referring to the reservation status of the operator. ing. Therefore, when operating the unmanned terminal 12, the customer 11 can consult with the reserved operator without waiting. Therefore, the customer 11 can effectively use time without feeling frustrated.

  Further, since the customer 11 can select and reserve the specialized operator 21a according to the content of the consultation, it is not necessary to transfer the consultation of the customer 11 to another operator when operating the unmanned terminal 12. Therefore, the customer 11 can consult with the specialized operator 21a without waiting.

  Next, a second embodiment of the present invention will be described. In addition, about the thing which has the same structure as 1st Embodiment, the description is abbreviate | omitted by providing the same code | symbol. The description of the same operation and the same effect as those of the first embodiment is also omitted.

  FIG. 6 is a flowchart showing an operation for reserving an operator of the unmanned terminal system according to the second embodiment of the present invention.

  In the present embodiment, when the customer 11 reserves an operator, an operator chart as a chart configured to answer a plurality of prepared questions in a predetermined order is presented to the customer 11. It has come to be. The question item is a question item for analyzing and specifying the contents of consultation of the customer 11. Then, the reservation management unit 32c of the WEB server 32 operates according to the operator distribution logic to analyze the consultation contents of the customer 11 based on the answers to the question items of the operator chart, and to select a field suitable for the consultation contents. The operator is in charge and selects an operator with appropriate expertise. Since the configuration and operation of other points are the same as those in the first embodiment, description thereof will be omitted.

  In this case, when the customer 11 operates the Internet terminal 40 in advance at home or the like and accesses the WEB server 32 via the Internet 52, the questions of the operator chart are displayed on the display means of the Internet terminal 40. The Then, the customer 11 operates the Internet terminal 40 and answers the question items, thereby inputting the contents of the consultation into the operator chart.

  Then, the reservation management unit 32c operates in accordance with the operator distribution logic, and analyzes the consultation content as an answer to the question items input to the operator chart. Then, an operator suitable for the content of the consultation is selected, and information on the operator is transmitted to the Internet terminal 40. Subsequently, the customer 11 inputs information on the selected operator and confirms the reservation status of the operator. Then, the reservation manager 32c searches for reservation information with reference to the reservation management information 32d. When the customer 11 confirms the reservation status of the operator, the customer 11 makes a reservation for the operator by specifying a date and time that is convenient for him. As a result, the reservation number and name of the customer 11 are registered in the reservation management information 32d together with the reservation information. Since the subsequent operations are the same as those in the first embodiment, description thereof is omitted.

Next, a flowchart will be described.
Step S41 The customer 11 operates the Internet terminal 40 to access the WEB server 32 and inputs it to the operator chart.
Step S42 The reservation management unit 32c operates according to the operator distribution logic, selects an operator suitable for the content of the consultation, and transmits the operator information to the Internet terminal 40.
Step S43 The customer 11 operates the Internet terminal 40 and confirms the reservation status of the selected operator.
Step S44 The reservation management unit 32c searches for reservation information with reference to the reservation management information 32d.
Step S45 The customer 11 operates the Internet terminal 40 to make an operator reservation.
Step S46 The reservation management unit 32c registers the reservation information in the reservation management information 32d.

  As described above, in the present embodiment, the answers to the questions on the operator chart are analyzed, the field suitable for the content of the consultation is in charge, and the operator having the appropriate expertise is selected. Therefore, the operator can be selected and reserved with higher accuracy according to the contents of the consultation of the customer 11, so that the necessity of transferring the consultation of the customer 11 to another operator can be further reduced. Therefore, the processing load of the transfer application program can be reduced, and the service for the customer 11 can be further improved.

  The present invention can be applied not only to a system for applying for loan products or opening a new account, but also to a wide range of operations that deal with customers and any system that requires operator expertise. It is.

  The present invention is not limited to the above-described embodiment, and various modifications can be made based on the spirit of the present invention, and they are not excluded from the scope of the present invention.

It is a figure which shows the structure of the unmanned terminal system in the 1st Embodiment of this invention. It is the schematic which shows operation | movement of the conventional unmanned terminal system. It is a flowchart which shows operation | movement of the conventional unmanned terminal system. It is the schematic which shows operation | movement of the unmanned terminal system in the 1st Embodiment of this invention. It is a flowchart which shows operation | movement of the unmanned terminal system in the 1st Embodiment of this invention. It is a flowchart which shows the operation | movement which reserves the operator of the unmanned terminal system in the 2nd Embodiment of this invention.

Explanation of symbols

10 unattended terminal system 11 customer 12 unattended terminal 21 center terminal 31 operation management server 32 WEB server 40 internet terminal

Claims (4)

(A) an unmanned terminal that is operated by a customer to conduct transactions;
(B) a center terminal that is operated by an operator and handles the customer consultation;
(C) an operation management server that distributes and connects the unmanned terminals to corresponding operator center terminals;
(D) a WEB server for managing the reservation status of the operator;
(E) An unattended terminal system comprising: an Internet terminal that is operated by the customer to access the WEB server and makes a reservation for consultation by referring to the reservation status of the operator. 2. The unattended terminal system according to claim 1, wherein when the customer operates the Internet terminal and answers a question on an operator chart, the WEB server analyzes the answer and selects an operator suitable for the content of the consultation. (A) an unmanned terminal that is operated by a customer to conduct transactions;
(B) a center terminal that is operated by an operator and handles the customer consultation;
(C) In an unmanned terminal system having an operation management server that distributes and connects the unmanned terminals to the center terminals of corresponding operators,
(D) A consultation reservation method in an unattended terminal system, wherein the customer operates an Internet terminal in advance to access a WEB server and makes a reservation for consultation by referring to the reservation status of the operator. The unmanned terminal system according to claim 3, wherein when the customer operates the Internet terminal and answers a question on an operator chart, the WEB server analyzes the answer and selects an operator suitable for the content of the consultation. Consultation reservation method.

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