JP2005099891A - Sales support system and sales support method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To present a good coordination to a store clerk and a customer when selling clothing.
A salesperson operates a portable terminal 23 at each store 2-i to read a product code from a series of products coordinated by the salesperson. The series of product codes is transmitted to the head office 1, and coordinate information including the series of product codes is stored in the database 12. Then, at each store 2-i, when a salesperson or a customer visiting the store wants to know the coordinates including the product, the user operates the UI device 22 or the portable terminal 23 to read the product code from the product. Thereby, the transmission request of coordinate information is transferred to the headquarters 1 from the store 2-i together with the product code of the product, and the processing device 11 of the headquarters 1 extracts the corresponding coordinate information from the database 12 and transmits it. In the store 2-i, the coordinate information and related product information are displayed on the UI device 22 and the portable terminal 23.
[Selection] Figure 1

Description

  The present invention relates to a sales support system and a sales support method for supporting sales of merchandise by a clerk to a customer at a store.

  Some conventional sales support systems display a combination of a plurality of clothing items coordinated by a salesperson or the customer as an image on a display or the like when selling clothing items in a store (see, for example, Patent Document 1). ).

JP 2002-189897 A (summary)

  In the conventional sales support system, it is possible to display the combination of coordinated clothing, but because the salesperson coordinates on the spot and proposes to the customer, the salesperson's sales ability (especially coordination ability) Store sales are greatly affected. For example, if the coordinates of clothing purchased by a customer are criticized by a third party, the possibility of the customer becoming a repeater is greatly reduced. Accordingly, the salesperson's coordination ability is an important factor in clothing sales at stores.

  Furthermore, the coordination ability largely depends on the sensibility inherent to the salesperson himself, and it is difficult to improve the coordination ability of all salespersons, which is an obstacle to increase sales.

  The present invention has been made in view of the above-described problems, and when selling apparel, it is possible to promptly present a good coordination to a store clerk and a customer, and as a result, an increase in sales can be expected. An object is to obtain a sales support system and a sales support method.

  In order to solve the above problems, a sales support system of the present invention includes a processing device of a headquarters and sub-processing devices of a plurality of stores connected by a communication medium, and further includes a database and a first terminal A device and one or more second terminal devices. The database is connected to a processing device at the headquarters and stores coordinate information including a series of product identification information of a plurality of clothing items having different categories. Further, the first terminal device is in each store, and is continuously read by the first reading unit that reads the product identification information from the clothing in the store or its accessories, and the first reading unit. Transmitting means for transmitting a series of product identification information for a plurality of clothing items. The one or more second terminal devices are located in each store, and are read by the second reading unit that reads the product identification information from the clothing in the store or its accessories, and the second reading unit. Transmission request means for requesting transmission of coordinate information including the received product identification information, reception means for receiving coordinate information requested for transmission by the transmission request means, and information on related products based on the coordinate information received by the reception means. Display means for displaying. Then, the sub-processing device of the store relays data communication between the first terminal device and the second terminal device of the store and the processing device of the headquarters. On the other hand, the processing device of the headquarters receives a first receiving means for receiving a series of product identification information transmitted from the first terminal device and a first request for transmitting coordinate information transmitted from the second terminal device. 2 receiving means, registration request means for registering coordinate information including a series of product identification information received by the first receiving means in the database, and coordination including certain product identification information requested from the second terminal device Search means for searching for information in the database, and transmission means for transmitting a part or all of one or more pieces of coordinate information found by the search means to the second terminal device that is the transmission source of the transmission request.

  If this sales support system is used, if there is a store clerk who has a coordination capability in any store, the store store's coordinate is referred to at the time of sale at all stores. This makes it possible to promptly present a good coordination to the store clerk or customer when selling clothing. As a result, sales are expected to increase.

  The sales support system of the present invention has a processing device at the headquarters connected by a communication medium and sub-processing devices for each of a plurality of stores, and further includes a database and an in-store terminal device. The database is connected to a processing device at the headquarters and stores coordinate information including a series of product identification information of a plurality of clothing items having different categories. Further, the terminal device in the store transmits reading means for reading the merchandise identification information from the clothes in the store or its accessories, and a series of merchandise identification information for a plurality of clothing items read continuously by the reading means. Transmitting means for requesting transmission of coordinate information including product identification information read by the reading means, receiving means for receiving coordinate information requested for transmission by the transmission request means, and received by the receiving means. Display means for displaying information on related products based on the coordinate information. Then, the sub-processing device of the store relays data communication between the in-store terminal device of the store and the processing device of the headquarters. On the other hand, the processing device at the headquarters receives a first receiving means for receiving a series of product identification information transmitted from the in-store terminal device, and a second receiving device for transmitting coordinate information transmitted from the in-store terminal device. A receiving means, a registration request means for registering coordinate information including a series of product identification information received by the first receiving means in the database, and coordinate information including certain product identification information requested from the terminal device in the store. And a transmission means for transmitting a part or all of one or more pieces of coordinate information found by the search means to the terminal device in the store that is the transmission source of the transmission request.

  If this sales support system is used, if there is a store clerk who has a coordination capability in any store, the store store's coordinate is referred to at the time of sale at all stores. This makes it possible to promptly present a good coordination to the store clerk or customer when selling clothing. As a result, sales are expected to increase.

  In addition, the sales support system of the present invention includes a processing device at the headquarters connected by a communication medium and sub-processing devices at each of a plurality of stores, and further includes a database, a first terminal device, and one or more A second terminal device; The database is connected to a processing device at the headquarters and stores coordinate information including a series of product identification information of a plurality of clothing items having different categories. In addition, the first terminal device is in each store, and the reading means for reading the product identification information from the clothing in the store or its accessories, and a plurality of clothing items read continuously by the reading means. Transmission means for transmitting a series of product identification information, and transmission request means for requesting transmission of coordinate information including product identification information read by the reading means. In addition, the one or more second terminal devices are in each store, and receive means for receiving coordinate information requested by the transmission request means of the first terminal device, and coordinate information received by the receiving means. And display means for displaying information on related products. Then, the sub-processing device of the store relays data communication between the first terminal device and the second terminal device of the store and the processing device of the headquarters. On the other hand, the processing device at the headquarters receives a series of product identification information transmitted from the first terminal device, and registration for registering coordinate information including the series of product identification information received by the reception unit in the database. A request means, a search means for searching coordinate information including certain product identification information requested from the first terminal device in a database, and a part or all of one or a plurality of coordinate information found by the search means, Transmitting means for transmitting to a specific second terminal device designated by one terminal device.

  If this sales support system is used, if there is a store clerk who has a coordination capability in any store, the store store's coordinate is referred to at the time of sale at all stores. This makes it possible to promptly present a good coordination to the store clerk or customer when selling clothing. As a result, sales are expected to increase.

  The sales support system of the present invention includes a database, a first terminal device, a second terminal device, and a processing device. The database stores coordinate information including a series of product identification information of a plurality of clothing items in different categories. The first terminal device also includes a first reading unit that reads product identification information from clothing in the store or an accessory thereof, and a plurality of clothing items that are successively read by the first reading unit. Transmitting means for transmitting a series of product identification information. In addition, the one or more second terminal devices are in the store, the second reading unit that reads the product identification information from the clothing or the accessories in the store, and the product read by the second reading unit Transmission request means for requesting transmission of coordinate information including identification information, reception means for receiving coordinate information requested for transmission by the transmission request means, and information on related products based on the coordinate information received by the reception means Display means. Further, the processing device receives a first reception means for receiving a series of product identification information transmitted from the first terminal device, and a second for receiving a transmission request for coordinate information transmitted from the second terminal device. Receiving means, registration request means for registering coordinate information including a series of product identification information received by the first receiving means in the database, and coordinate information including certain product identification information requested from the second terminal device In the database, and transmission means for transmitting a part or all of the one or more pieces of coordinate information found by the search means to the second terminal device that is the transmission source of the transmission request.

  If this sales support system is used, if there is a salesclerk who has a coordination ability, the coordination of the salesclerk is referred to at the time of sale. This makes it possible to promptly present a good coordination to the store clerk or customer when selling clothing. As a result, sales are expected to increase.

  The sales support system of the present invention includes a database, an in-store terminal device, and a processing device. The database stores coordinate information including a series of product identification information of a plurality of clothing items in different categories. The in-store terminal device also transmits reading means for reading the product identification information from the clothing items in the store or their accessories, and a series of product identification information for a plurality of clothing items read continuously by the reading means. A transmission means, a transmission request means for requesting transmission of coordinate information including product identification information read by the reading means, a reception means for receiving coordinate information requested by the transmission request means, and a coordinate received by the reception means Display means for displaying information on related products based on the information. In addition, the processing device includes a receiving unit that receives a series of product identification information transmitted from the in-store terminal device, and a registration request unit that registers coordinate information including the series of product identification information received by the receiving unit in the database. Search means for searching coordinate information including certain product identification information requested from the terminal device in the store in the database, and part or all of one or more pieces of coordinate information found by the search means to the terminal device in the store Transmitting means for transmitting.

  If this sales support system is used, if there is a salesclerk who has a coordination ability, the coordination of the salesclerk is referred to at the time of sale. This makes it possible to promptly present a good coordination to the store clerk or customer when selling clothing. As a result, sales are expected to increase.

  The sales support system of the present invention includes a database, a first terminal device, a second terminal device, and a processing device. The database stores coordinate information including a series of product identification information of a plurality of clothing items in different categories. In addition, the first terminal device includes a reading unit that reads the product identification information from the clothing in the store or an accessory thereof, and a series of product identification information about a plurality of clothing items read continuously by the reading unit. And a transmission request means for requesting transmission of coordinate information including the product identification information read by the reading means. In addition, the one or more second terminal devices are in the store, based on the coordinate information received by the receiving unit that receives the coordinate information requested by the transmission request unit of the first terminal device, and the coordinate information received by the receiving unit. Display means for displaying information on related products. In addition, the processing device receives a series of product identification information transmitted from the first terminal device, and a registration request for registering coordinate information including the series of product identification information received by the reception unit in the database. Means, search means for searching coordinate information including certain product identification information requested by the first terminal device in the database, and part or all of one or more pieces of coordinate information found by the search means, Transmitting means for transmitting to a specific second terminal device designated by the terminal device.

  If this sales support system is used, if there is a salesclerk who has a coordination ability, the coordination of the salesclerk is referred to at the time of sale. This makes it possible to promptly present a good coordination to the store clerk or customer when selling clothing. As a result, sales are expected to increase.

  Furthermore, the sales support system of the present invention includes the first terminal device, the second terminal device, and the processing device as follows in addition to any of the sales support systems of the above invention. The second terminal device can be read by the reading means of the first terminal device and has unique terminal identification information. The transmission requesting means of the first terminal device transmits the terminal identification information of the second terminal device read by the receiving means of the first terminal device together with a request for transmitting coordinate information. The transmission means of the processing device transmits the coordinate information to the second terminal device specified by the terminal identification information.

  When this sales support system is used, when a plurality of second terminal devices are installed in the store, the second terminal device for displaying coordinate information is specified by operating the first terminal device. The customer service can be smoothly performed by designating the second terminal device around the customer at the time of customer service.

  Furthermore, the sales support system of the present invention includes a database, a first terminal device / in-store terminal device, and a processing device as follows in addition to any of the sales support systems of the above invention. The database stores the coordinate information to which the rank information is added. The first terminal device or the in-store terminal device stores the clerk identification information of the clerk who uses the first terminal device or the in-store terminal device, and the transmission means of the first terminal device or the in-store terminal device includes: When transmitting a series of product identification information about a plurality of clothing items read in succession, store clerk identification information stored in the first terminal device or in-store terminal device is transmitted. And the receiving means of a processing apparatus receives a series of goods identification information and salesclerk identification information. The processing device further includes rank determining means for determining the rank of coordinate information including the series of product identification information based on the clerk identification information received by the receiving means of the processing device. Then, the registration request unit of the processing apparatus registers the coordinate information to which the rank information is added in the database using the rank determined by the rank determining unit as the rank information.

  Using this sales support system, it is possible to rank coordinate information based on the attributes of the store clerk who registers the coordinate information (for example, sales of the store clerk, sales of the store to which the store clerk belongs, customer service ability, coordinate capability, etc.). it can. Thereby, after registration, each coordination information can be evaluated based on the rank information.

  Furthermore, in the sales support system of the present invention, in addition to the sales support system of the above invention, the rank determination means of the processing device is based on the sales data of the store clerk specified by the store clerk identification information or the store to which the store clerk belongs. The rank of coordinate information including product identification information is determined.

  By using this sales support system, it is possible to rank coordinated information based on sales of a store clerk or sales of a store to which the store clerk belongs. Thereby, after registration, each coordination information can be evaluated based on the rank information.

  Furthermore, the sales support system of the present invention includes a processing device and a second terminal device / in-store terminal device as follows in addition to any of the sales support systems of the above invention. The processing device includes sorting means for sorting the coordinate information based on rank information in the coordination information when a plurality of coordinate information is found by the search means, and the transmission means of the processing device is sorted by the sorting means. Send coordinate information. Then, the second terminal device or the in-store terminal device displays a list of coordinate information in the order after the rearrangement, and displays related product information based on the coordinate information selected from the list.

  When this sales support system is used, since coordinate information registered by an excellent store clerk is arranged at the higher level at the time of display, it is easier to select more preferable coordinate information when there is a plurality of corresponding coordinate information.

  Furthermore, the sales support system of the present invention includes a processing device and a second terminal device / in-store terminal device as follows in addition to any of the sales support systems of the above invention. When a plurality of pieces of coordinate information are found by the search means, the processing device is the purchase history data of the customer, the sales data of the product specified by the product identification information included in the coordinate information, and the product identification information included in the coordinate information. Sorting means for sorting the coordinate information based on at least one of the price range of the product specified by the item, presence / absence of inventory based on the inventory information, and customer preference information extracted based on the purchase history data The transmission means of the processing device transmits the coordinate information rearranged by the rearrangement means. Then, the second terminal device or the in-store terminal device displays a list of coordinate information in the order after the rearrangement, and displays related product information based on the coordinate information selected from the list.

  When this sales support system is used, it is more preferable when there is a plurality of corresponding coordinate information because the coordinate information that is easier to propose to the customer is arranged higher on the basis of the preference of the customer and the sales of the product at the time of display. Coordinate information can be easily selected.

  The sales support method of the present invention includes a step of reading product identification information from a plurality of series of clothing items or their accessories with different coordinated categories by a reading device, and coordinating information including the read series of product identification information. Registered in the database by the processing device, a step of reading the product identification information from the clothing or its accessories in a certain store by the reader, and a product read from the terminal device of the store connected to the reader A step of transmitting a request for transmission of one or more pieces of coordinated information including identification information to a processing device at the headquarters, and search for coordination information including certain product identification information requested from a terminal device at the store by the processing device at the headquarters. And one or more discovered by the processing device at the headquarters. A step of transmitting a part or all of the coordinate information to the store that is the transmission source of the transmission request, and a step of displaying information on the related products based on the coordinate information by any terminal device of the store that has received the coordinate information With.

  When this sales support method is used, if there is one person who has coordination ability in any store, the coordination of the person is referred to at the time of sale in all stores. This makes it possible to promptly present a good coordination to the store clerk or customer when selling clothing. As a result, sales are expected to increase.

  According to the present invention, it is possible to obtain a sales support system and a sales support method capable of promptly presenting a good coordination to a store clerk and a customer at the time of selling clothing, and thus expecting an increase in sales.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

Embodiment 1 FIG.
FIG. 1 is a block diagram showing a configuration of a sales support system according to Embodiment 1 of the present invention. In FIG. 1, headquarters 1 is a department that manages a sales support system for a company that develops a plurality of sales stores for clothing. Further, the store 2-i (i = 1,..., N; N ≧ 1) is a store that sells clothing. In the store 2-i, there are one or a plurality of sales staff (clerk), and clothing items are displayed. And when a customer comes to a store 2-i, a salesperson handles a customer for sale of clothing. Communication devices 13 and 25 are installed in the headquarters 1 and each store 2-i, and data communication is possible between the headquarters 1 and each store 2-i via an electric communication line 3 as a communication medium. It is.

  In the headquarters 1, the processing device 11 is a device having a server function for executing various processes in response to various requests transmitted from each store 2-i. The server function of the processing device 11 includes a function of registering a predetermined type of data in the database 12 and a function of reading and transmitting data stored in the database 12. In particular, the processing device 11 according to the first embodiment is a series of product identifications read from a plurality of series of clothing items or their accessories (tags, seals, catalogs, etc.) of different categories coordinated by a store clerk in a certain store. Registration request function for registering coordinate information including information (product code) in the database 12 of the headquarters 1 and some product identification information (product code) read from clothing or its accessories in a certain store 2-i A search for searching for one or a plurality of coordinate information including the product identification information (product code) in the database 12, and transmitting a part or all of the found coordinate information to the store 2-i that is the transmission source of the transmission request. It has a function.

  The database 12 of the head office 1 is a large-scale data storage device such as a hard disk drive or a hard disk array. The database 12 includes product information relating to products handled, customer information about a specific customer, store information, salesperson information of a salesperson (salesperson) who works at the store, and inventory information representing the stock status of each store. The above coordinate information is stored.

  The communication device 13 of the headquarters 1 is a communication device capable of data communication via the telecommunication line 3.

  Further, in each store 2-i, the processing device 21 transfers various requests from the UI device 22 and / or the mobile terminal 23 to the processing device 11 of the headquarters 1, and sends responses from the processing device 11 of the headquarters 1 to the UI. It is a device that transfers to the device 22 and / or the mobile terminal 23. Note that the processing device 21 has the same function as the processing device 11 of the headquarters 1. For example, when a failure occurs in the telecommunications line 3, the communication devices 13, 25, etc., the processing device 21 replaces the processing device 11 of the headquarters 1. Similar processing may be executed. In that case, when the processing device 21 of the store 2-i performs the registration process on the database 24, the registered data is reflected in the database 12 of the head office 1 after the failure is resolved. In that case, when normal, the processing device 21 of the store 2-i periodically acquires a part of the information stored in the database 12 of the headquarters 1, and is stored in the database 24 based on the information. Update information.

  The user interface (UI) device 22 of each store 2-i has at least a display device, and the display device corresponds to coordinate information including a product code as a search key or a product code included in the coordinate information. It has a function of displaying information (text information and / or image information) of attached products. Further, the UI device 22 is provided with input means (a scanner for reading a product code from a barcode, a user interface using a display device and a touch panel, operation buttons, etc.) operated by a salesperson or a customer as necessary. When such a scanner is provided, the UI device 22 has a function of requesting the processing device 11 of the headquarters 1 to transmit coordinate information including a product code read by the scanner. Specifically, a coordinate information transmission request command specifying the product code is transmitted from the UI device 22 to the processing device 11 of the head office 1. In a small store, about one UI device 22 is installed, and in a large store, a plurality of UI devices 22 are installed as necessary.

  The mobile terminal 23 of each store 2-i is a mobile terminal carried by a salesperson, and stores a salesperson code unique to the salesperson. This mobile terminal 23 has a product code from a series of products coordinated by the salesperson or its accessories (tags, stickers, etc.) according to the operation of the salesperson with respect to a reading device such as a scanner at the time of registration of coordinate information. And a series of product codes are transmitted to the processing device 11 of the head office 1. Further, the mobile terminal 23 has a function of requesting the processing device 11 of the headquarters 1 to transmit coordinate information including a product code read by a reading device such as a scanner when inquiring coordinate information. Specifically, a coordinate information transmission request command designating the product code is transmitted from the portable terminal 23 to the processing device 11 of the head office 1. At that time, the portable terminal 23 adds information specifying the UI device 22 to which the coordinate information is sent to the transmission request. As information for designating the UI device 22, identification information unique to the UI device 22 is used. The identification information may be physically added to the UI device 22 and read by the scanner of the portable terminal 23, or may be simply input to the portable terminal 23 by a salesperson.

  The database 24 of each store 2-i is a data storage device such as a hard disk drive. The database 24 stores the same information as part or all of the information (product information, customer information, store information, salesperson information, inventory information, and coordination information) stored in the database 12 of the headquarters 1. However, at least coordinate information is stored in the database 24. In addition, product information, customer information, salesperson information, inventory information, and the like related to the store may be stored.

  The communication device 25 of each store 2-i is a communication device capable of data communication via the telecommunication line 3.

  As the telecommunication line 3, a communication path such as the Internet, a dedicated line, a virtual private line such as a VPN (Virtual Private Network), a telephone line, or the like is used. The telecommunication line 3 may not be a uniform communication medium. For example, the communication devices 13 and 25 may be directly connected to a telephone subscriber line, and may be capable of data communication via the Internet using DSL (Digital Subscriber Line) technology. In this case, the communication devices 13 and 25 are DSL modems / routers.

  FIG. 2 is a block diagram showing a configuration of the processing device 11 of the head office 1 in FIG. In the processing device 11 illustrated in FIG. 2, the CPU 41 is an arithmetic processing device that executes a program and executes processing described in the program. The ROM 42 is a nonvolatile memory that stores programs and data in advance. The ROM 42 may be a rewritable memory. The RAM 43 is a memory that temporarily stores the program and data when the program is executed. The HDD 44 is a hard disk drive as a recording medium for storing an operating system (not shown) and a server program for sales support. The interface 45 is an interface circuit to which the HDD 44 can be connected.

  The interface 46 is an interface circuit that can connect the communication device 13 such as a network interface card, a modem, or a router. The interface 47 is an interface circuit that can connect the database 12. As the interface 47, an interface such as SCSI (Small Computer System Interface), IDE (Integrated Device Electronics) compatible, IEEE 1394, USB (Universal Serial Bus), network interface, or the like is used. The interface 48 is an interface circuit to which an input device 49 such as a keyboard and a mouse can be connected. As the interface 48, an interface such as a USB for connecting an external device, a PS / 2 interface, or RS-232C is used.

  The image processing circuit 50 is a circuit that outputs an image signal corresponding to the data when the image data is written. A display device 51 that displays an image based on the image signal can be connected to the image processing circuit 50.

  The CPU 41, ROM 42, RAM 43, interfaces 45 to 48, and image processing circuit 50 are connected to each other by a signal path such as a bus. The form of the signal path is not limited to that shown in FIG.

  FIG. 3 is a diagram showing data stored in the database 12 of the head office 1 in FIG. The database 12 stores product information, customer information, store information, salesperson information, inventory information, and coordination information.

  As the product information, one record is stored for one product (one type). As shown in FIG. 3A, the product information record includes product code, style information, color information, and size information, which are product identification information unique to the type of product. The style information includes the product category, season, brand, material, country of origin (country of origin), and price. All possible values for these fields are coded. The product category is a category of clothing such as shirts, jackets, pants, skirts, hats, gloves, and the like. In addition to the clothing items, the categories and products of the decorative items related to the clothing items may be handled in the same manner as the clothing items. A season is a season in which clothing is mainly sold, such as spring, summer, autumn, winter, and all seasons. A brand is a name of a producer, a series name made into a series by a certain producer, and the like.

  As customer information, one record is stored for one customer. As shown in FIG. 3B, this customer information record includes customer-specific customer code, personal information such as name, address, and age, and purchase history information of the customer. The purchase history information includes a purchase date and a product code or a coordinate code (described later) of the purchased product related to product purchase within a certain period. All possible values for these fields are coded.

  As store information, one record is stored for one store. As shown in FIG. 3C, this store information record has a rank determined based on a store code unique to the store, detailed information such as a location, store sales data, and sales of the store. All possible values for these fields are coded.

  As salesperson information, one record is stored for one salesperson. As shown in FIG. 3D, this salesperson information record includes salesperson-specific salesperson code, personal information such as name and age, store code of the store to which the salesperson belongs, salesperson sales data, and salesperson The rank is determined based on the sales of All possible values for these fields are coded.

  As coordinate information, a series of products coordinated by a salesperson is “coordinated”, and one record is stored for one coordinate. As shown in FIG. 3E, the coordinate information record includes a coordinate code that is unique identification information, the rank of the salesperson who made this coordination and / or the rank based on the sales of this coordination, and the salesperson coordinated. A set of product codes (product code group) for the series of products. All possible values for these fields are coded.

  FIG. 4 is a block diagram showing a configuration of the processing device 21 of each store 2-i in FIG. In the processing device 21 illustrated in FIG. 4, the CPU 61 is an arithmetic processing device that executes a program and executes processing described in the program. The ROM 62 is a non-volatile memory that stores programs and data in advance. The ROM 62 may be a rewritable memory. The RAM 63 is a memory that temporarily stores the program and data when the program is executed. Further, the HDD 64 is an operating system (not shown), a communication program for relaying data communication between the UI device 22 and the portable terminal 23 and the processing device 11 of the headquarters 1, and sales support similar to the processing device 11 of the headquarters 1. It is a hard disk drive device as a recording medium for storing a server program and the like. The interface 65 is an interface circuit to which the HDD 64 can be connected.

  The interface 66 is an interface circuit to which the database 24 can be connected. As the interface 66, an interface such as SCSI, IDE compatible, IEEE 1394, USB or the like is used. The interface 67 is an interface circuit that can connect the communication device 25 such as a network interface card, a modem, or a router.

  The wireless interface 68 is a wireless interface circuit capable of performing wireless communication with the mobile terminal 23. As the wireless interface 68, an interface such as Bluetooth (trademark), infrared communication, or wireless LAN is used.

  The interface 69 is an interface circuit that can execute communication with the UI device 22. The interface 69 may be an interface for peripheral devices such as USB and IEEE1394, or a network interface of a computer network such as a wired LAN and a wireless LAN.

  The interface 70 is an interface circuit to which an input device 71 such as a keyboard and a mouse can be connected. As the interface 70, an interface such as a USB for connecting an external device, a PS / 2 interface, or RS-232C is used. The image processing circuit 72 is a circuit that outputs an image signal corresponding to the data when the image data is written. A display device 73 that displays an image based on the image signal can be connected to the image processing circuit 72.

  The CPU 61, ROM 62, RAM 63, interfaces 65-67, 69, 70, wireless interface 68, and image processing circuit 72 are connected to each other by a signal path such as a bus. The form of the signal path is not limited to that shown in FIG.

  FIG. 5 is a diagram illustrating a configuration of the UI device 22 of each store 2-i in FIG. FIG. 5A is a front view showing the appearance of the UI device 22. FIG. 5B is a block diagram showing an electrical configuration of the UI device 22. As shown in FIG. 5A, on the housing surface of the UI device 22, the display device 81, the touch panel 82 on the display screen of the display device 81, the operation unit 84 such as a power switch, and the UI device 22 specific A pattern code 85 which is terminal identification information is provided. As the pattern code 85, a bar code, a two-dimensional pattern code, or the like is used. Further, the UI device 22 is provided with an interface 83 that executes communication with the processing device 21.

  In FIG. 5B, a CPU 91 is an arithmetic processing unit that executes a program and executes processing described in the program. The ROM 92 is a nonvolatile memory that stores programs and data in advance. The ROM 92 may be a rewritable memory. The RAM 93 is a memory that temporarily stores the program and data when the program is executed.

  The image processing circuit 94 is a circuit for outputting an image signal corresponding to the data when the image data is written. A display device 81 is connected to the image processing circuit 94. The interface 95 is an interface circuit to which a touch panel 82 that detects a press in a certain area and outputs the press position is connected. The interface 96 is an interface circuit to which an operation unit 84 such as a button switch is connected. The interface 97 is an interface circuit to which a scanner 98 that reads a barcode as product identification information described on clothing or a tag or a sticker attached to the clothing is connected. As the interfaces 95 to 97, interfaces such as a USB for connecting an external device, a PS / 2 interface, and RS-232C are used. Note that the interface 97 and the scanner 98 may be provided as necessary, and need not be provided as shown in FIG.

  The CPU 91, ROM 92, RAM 93, interfaces 83 and 95 to 97, and the image processing circuit 94 are connected to each other by a signal path such as a bus. The form of this signal path is not limited to that shown in FIG.

  FIG. 6 is a block diagram showing a configuration of the mobile terminal 23 of each store 2-i in FIG. In the mobile terminal 23 shown in FIG. 6, the CPU 101 is an arithmetic processing device that executes a program and executes processing described in the program. The ROM 102 is a nonvolatile memory that stores programs and data in advance. The ROM 102 may be a rewritable memory. The RAM 103 is a memory that temporarily stores the program and data when the program is executed.

  The wireless interface 104 is a wireless interface circuit that can perform wireless communication with the processing device 21. The wireless interface 104 is a wireless interface that can communicate with the wireless interface 68 installed in the processing device 21.

  The image processing circuit 105 is a circuit that outputs an image signal corresponding to the data when the image data is written. A display device 106 is connected to the image processing circuit 105. The interface 107 is an interface circuit to which an input device 108 such as a button switch, key switch, touch panel or the like is connected. The interface 109 is an interface circuit to which a scanner 110 that reads a barcode as product identification information described on clothing or a tag or a sticker attached to the clothing is connected. As the interfaces 107 and 109, interfaces such as USB for connecting external devices, a PS / 2 interface, and RS-232C are used.

  The CPU 101, ROM 102, RAM 103, wireless interface 104, interfaces 107 and 109, and image processing circuit 105 are connected to each other by a signal path such as a bus. The form of the signal path is not limited to that shown in FIG.

  In the processing device 11, the CPU 41 executes a predetermined program to register the coordination information including registration request means for registering the coordination information in the database 12, the product identification information requested from the UI device 22 or the portable terminal 23. When a plurality of coordinate information is found by the search means to be searched in the database 12 and the search means, the rank information of the coordinate information, the purchase history data of the customer, and the product identification information included in each product identification information included in the coordinate information Based on at least one of the sales data, rearrangement means for rearranging the coordinate information and the salesperson code received by the interface 46 of the processing device 11, the rank of the coordinate information including the series of product identification information is determined. Rank determination means for is realized.

  In addition, the interface 46 of the processing device 11 receives a transmission request for coordinate information transmitted from the first receiving unit, the UI device 22, or the portable terminal 23 that receives a series of product identification information transmitted from the portable terminal 23. The second receiving unit functions as a transmitting unit that transmits a part or all of one or more pieces of coordinate information found by the search to a specific UI device 22.

  The portable terminal 23 is a first terminal device in the store, and the scanner 110 functions as a first reading unit that reads the product identification information from the clothing or the accessory in the store, and the wireless terminal 23 is a wireless device. The interface 104 functions as a transmission unit that transmits a series of product identification information.

  The UI device 22 is one or a plurality of second terminal devices in the store, and the scanner 98 functions as a second reading unit that reads the product identification information from the clothing in the store or its accessories. The interface 83 functions as a receiving unit that receives coordinate information, and the display device 81 functions as a display unit that displays related product information based on the coordinate information. In the UI device 22, the CPU 91 executes a predetermined program, thereby realizing a transmission request unit that requests transmission of coordinate information including product identification information read by the scanner 98.

  Next, a sales support method using the sales support system will be described.

  The sales support system according to Embodiment 1 mainly performs coordinate information registration processing and coordinate information inquiry / presentation processing for sales support. Note that each device in the sales support system, when the power switch is turned on, executes a startup process and starts executing a predetermined program. Thereby, the following functions and processes are realized.

  First, coordinate information registration processing will be described. FIG. 7 is a flowchart for explaining the coordination information registration process in the sales support system according to the first embodiment of the present invention.

  The salesperson of the store 2-i coordinates by combining a plurality of clothing items belonging to a plurality of categories during idle time during customer service.

  And the portable terminal 23 will start the registration process of coordinate information, if there exists predetermined | prescribed operation by the salesperson (clerk) of the store 2-i (step S1). Thereafter, when an operation for reading product codes of a plurality of clothing items coordinated by a store salesperson is performed, the mobile terminal 23 reads the product codes from a plurality of series of clothing items or their accessories (step S2). At that time, in the portable terminal 23, when a predetermined operation is performed on the input device 108, the CPU 101 receives a signal indicating the operation in accordance with the program, starts the coordinate information registration process, and then has a reading operation. Each time, the scanner 110 is caused to read the product code from the clothing or its accessories. A series of read product codes is stored in the RAM 103.

  The mobile terminal 23 monitors whether or not the reading operation has been completed and the salesperson has performed a predetermined reading end operation (step S3). When the reading operation has been completed and the salesperson has performed the predetermined reading end operation, The portable terminal 23 transmits the read series of product codes to the processing device 21 of the store 2-i together with the salesperson code of the salesperson and a registration request for coordinate information. When the processing device 21 receives the coordination information registration request, the salesperson code, and the series of product codes, the processing device 21 transfers them to the processing device 11 of the head office 1. Then, the processing device 11 of the headquarters 1 receives the coordination information registration request, the salesperson code, and the series of product codes.

  At that time, in the portable terminal 23, when there is a reading end operation on the input device 108, the CPU 101 receives a signal indicating the reading end operation according to the program, and a series of read product codes stored in the RAM 103. And the wireless interface 104 transmits them to the processing device 21 together with a salesperson code and coordinate information registration request. In the processing device 21, when the wireless interface 68 receives the information, the CPU 61 causes the interface 67 to transmit the information to the processing device 11 of the headquarters 1 according to the program. In the processing device 11 of the headquarters 1, when the interface 46 receives such information, the CPU 41 stores the coordinate information registration request, salesperson code, and a series of product codes in the RAM 43 in accordance with the program.

  Next, the processing device 11 of the headquarters 1 generates coordinate information including a series of product codes received from the store 2-i (step S4) and registers it in the database 12 (step S5). At this time, in the processing device 11, when the coordinate information registration request, the salesperson code, and the series of product codes are received, the CPU 41 refers to the sales data (not shown) according to the program and determines the salesperson code of the salesperson code. Based on the sales or the sales of the store to which the salesperson belongs, the rank of the coordinate information to be registered is determined, a unique coordinate code is generated, and the coordinate code, rank, and One record of coordinate information having a series of product codes is generated and stored in the database 12.

  In this way, registration of coordination information is performed. In addition, when the processing device 21 of the store 2-i receives a registration information registration request, a salesperson code, and a series of product codes from the mobile terminal 23, a failure occurs in the communication line with the processing device 11 of the headquarters 1. If it is determined that the communication information has been registered, the registration request for the coordinate information, the salesperson code, and the series of product codes are temporarily stored in the RAM 63 or the database 24, and then the communication line failure is detected. Then, the registration information registration request, the salesperson code, and the series of product codes are transferred to the processing device 11 of the head office 1.

  Next, coordinate information inquiry / presentation processing will be described. FIG. 8 is a flowchart for explaining the coordination information inquiry / presentation process in the sales support system according to the first embodiment of the present invention.

  When a salesperson of the store 2-i wants to know a coordinate about a certain clothing item mainly during customer service, he / she operates one of the UI devices 22 or the portable terminal 23 to select one of the UI devices. The coordinate information and / or information on the related products of the clothing based on the coordinate information is displayed on the display 22. The salesperson performs customer service on the side of the customer who has visited the store, so the UI device 22 nearest to the customer is selected.

  When there is a predetermined operation by the salesperson of the store 2-i, the portable terminal 23 starts a coordinate information inquiry / display process (step S21). Thereafter, when a store salesperson performs a reading operation of a product code of a certain clothing, the mobile terminal 23 reads the product code from the clothing or the accessory (step S22). At that time, in the portable terminal 23, when a predetermined operation is performed on the input device 108, the CPU 101 receives a signal indicating the operation in accordance with the program, starts coordinate information inquiry / display processing, and then performs a reading operation. If there is, the scanner 110 reads the product code from the clothing or its accessories. The read product code is stored in the RAM 103.

  The mobile terminal 23 stores the product code read by the scanner 110 together with the terminal 2 of the UI device 22 indicating the request for sending the coordinate information and the UI device 22 for displaying the coordinate information and / or related product information. -I is sent to the processing device 21. The terminal identification information of the UI device 22 may be input by a salesperson to the input device 108 of the portable terminal 23 or read from the pattern code 85 of the desired UI device 22 by the scanner 110. It is good. When receiving the coordinate information transmission request, the product code, and the terminal identification information of the UI device 22, the processing device 21 sends the coordinate information transmission request, the product code, and the terminal identification information of the UI device 22 to the headquarters 1. Transfer to the processing device 11. Then, the processing device 11 of the head office 1 receives the coordinate information transmission request, the product code, and the terminal identification information of the UI device 22.

  At that time, in the portable terminal 23, the CPU 101 reads the read product code stored in the RAM 103 in accordance with the program, and sends the coordinate information transmission request, the product code, and the terminal identification information of the UI device 22 to the wireless interface 104. The data is transmitted to the processing device 21. In the processing device 21, when the wireless interface 68 receives the information, the CPU 61 causes the interface 67 to transmit the information to the processing device 11 of the headquarters 1 according to the program. In the processing device 11 of the headquarter 1, when the interface 46 receives the information, the CPU 41 stores the coordinate information transmission request, the product code, and the terminal identification information of the UI device 22 in the RAM 43 according to the program.

  Next, the processing device 11 of the headquarters 1 searches the database 12 for coordinate information including a certain product code requested from the portable terminal 23 of the store 2-i (step S23). At that time, in the processing device 11, the CPU 41 accesses the database 12 through the interface 47 according to the program, searches the product code group of each record of the coordinate information stored in the database 12, and receives it together with the transmission request. A record including the product code is extracted and stored in the RAM 43.

  At this time, when a plurality of pieces of coordinate information are extracted, the processing device 11 of the headquarters 1 rearranges the pieces of coordinate information in descending order or ascending order based on the value of the rank information (step S24). At that time, in the processing device 11, the CPU 41 refers to the rank values of a plurality of records of the coordinate information stored in the RAM 43 according to the program, and rearranges the records by a predetermined sorting method.

  Then, the processing device 11 of the headquarters 1 transmits a response to the coordinate transmission request including the search result to the processing device 21 of the store 2-i. This response includes one or more pieces of coordinate information (that is, coordinate information corresponding to one or more records) and terminal identification information of the UI device 22. When the records are rearranged, the response includes records of coordinate information in the order after the rearrangement.

  When receiving the response of the coordinate transmission request, the processing device 21 of the store 2-i specifies the UI device 22 that displays the coordinate information based on the terminal identification information of the UI device 22 included in the response, and the UI. One or more coordinate information included in the response is transferred to the device 22. At that time, in the processing device 21, when receiving a response according to the program, the CPU 61 extracts the terminal identification information and one or more pieces of coordinate information of the UI device 22 from the response, and is designated by the identification information via the interface 69. The coordinate information is transmitted to the UI device 22.

  The UI device 22 that has received one or more pieces of coordinate information displays a list of coordinate information (step S25). At that time, the UI device 22 receives one or more pieces of coordinate information via the interface 83, and the CPU 91 causes the display device 81 to display a list including the coordinate information (or coordinate code) according to the program. At this time, coordinate information (or its coordinate code) is displayed on the top side of the list in the order rearranged by the processing device 11 of the headquarters 1, that is, coordinate information having a higher rank value.

  Thereafter, the UI device 22 waits until any coordinate information is selected or an end operation is performed (steps S26 and S27). And if there exists operation which selects the certain coordinate information (or coordinate code) in a list with respect to the touchscreen 82, UI apparatus 22 will display the merchandise information about the goods of the merchandise code contained in the coordinate information ( Step S28). Thereafter, when there is an operation for selecting another coordinate information (or coordinate code) in the list on the touch panel 82, the UI device 22 switches the display content, and the product included in the newly selected coordinate information Product information about the product of the code is displayed (step S28). On the other hand, when the UI device 22 detects the end operation, the UI device 22 ends the display processing of the coordinate information and the like.

  At that time, in the UI device 22, when the CPU 91 causes the display device 81 to display text data of coordinate information (or coordinate code) as a list in accordance with the program, and then detects a pressure on the touch panel 82, the CPU 91 displays the coordinate data. The coordinate information selected based on the coordinate information is specified, and the product information about the product with the product code included in the coordinate information is displayed on the display device 81.

  The product information displayed at this time may be product information stored in the database 12 such as a product code of each product, style information, color information, size information, etc. of each product, or a part thereof. When the image information is stored in the database 12 or the database 24, the image information may be included. Such product information is acquired by the UI device 22 as needed from the database 12 of the head office 1 and / or the database 24 of the store 2-i in which the UI device 22 is installed.

  Thus, based on the operation by the salesperson, the portable terminal 23 transmits a request for transmitting coordinate information, and coordinate information corresponding to the request is displayed by the designated UI device 22.

  In addition, when a customer visiting the store wants to know the coordinates of a certain piece of clothing, he / she operates one of the UI devices 22 to send the coordinate information and / or the coordinate information to the UI device 22. It is also possible to display information related to the clothing based on the item. Such a case will be described below.

  In this case, when there is a predetermined operation by the customer, the UI device 22 starts coordinate information inquiry / display processing (step S21). Thereafter, when the customer performs a reading operation of a product code of a certain clothing item, the UI device 22 reads the product code from the clothing product or its accessory (step S22). At that time, in the UI device 22, when a predetermined operation is performed on the touch panel 82 or the operation unit 84, the CPU 91 receives a signal indicating the operation in accordance with the program, starts the coordinate information inquiry / display process, and then When the reading operation is performed, the scanner 98 is caused to read the commodity code from the clothing or its accessories. The read product code is stored in the RAM 93.

  The UI device 22 transmits the product code read by the scanner 98 to the processing device 21 of the store 2-i together with the coordinate information transmission request and its own terminal identification information. Note that the terminal identification information of the UI device 22 is stored in advance in the ROM 92 or the like. When the processing device 21 receives the coordinate information transmission request, the product code, and the terminal identification information of the UI device 22, the processing device 21 transfers them to the processing device 11 of the head office 1. And the processing apparatus 11 of the headquarters 1 receives them.

  At that time, in the UI device 22, the CPU 91 reads the read product code stored in the RAM 93 according to the program, and processes the coordinate information transmission request, the product code, and the identification information of the UI device 22 in the interface 83. The data is transmitted to the device 21. In the processing device 21, when the interface 69 receives the information, the CPU 61 causes the interface 67 to transmit the information to the processing device 11 of the headquarters 1 according to the program. In the processing device 11 of the headquarter 1, when the interface 46 receives the information, the CPU 41 stores the coordinate information transmission request, the product code, and the terminal identification information of the UI device 22 in the RAM 43 according to the program.

  Next, the processing device 11 of the headquarters 1 searches the database 12 for coordinate information including a certain product code requested from the UI device 22 of the store 2-i (step S23). When a plurality of pieces of coordinate information are extracted, the processing device 11 of the headquarters 1 sorts the pieces of coordinate information in descending order or ascending order based on the rank information value (step S24).

  Then, the processing device 11 of the headquarters 1 transmits a response to the coordinate transmission request including the search result to the processing device 21 of the store 2-i. When the processing device 21 of the store 2-i receives the response of the coordinate transmission request, the processing device 21 identifies the UI device 22 that has transmitted the transmission request based on the terminal identification information of the UI device 22 included in the response, and the UI device One or a plurality of coordinate information included in the response is transferred to 22.

  The UI device 22 that has received one or more pieces of coordinate information displays a list of coordinate information (step S25). Thereafter, the UI device 22 waits until any coordinate information is selected or an end operation is performed (steps S26 and S27). And if there exists operation which selects the certain coordinate information (or coordinate code) in a list with respect to the touchscreen 82, UI apparatus 22 will display the merchandise information about the goods of the merchandise code contained in the coordinate information ( Step S28). Thereafter, when there is an operation for selecting another coordinate information (or coordinate code) in the list on the touch panel 82, the UI device 22 switches the display content, and the product included in the newly selected coordinate information Product information about the product of the code is displayed (step S28). On the other hand, when the UI device 22 detects the end operation, the UI device 22 ends the display processing of the coordinate information and the like.

  Thus, based on the operation by the customer, the UI device 22 transmits a coordinate information transmission request, and the coordinate information corresponding to the request is displayed by the designated UI device 22. Of course, the salesperson may perform the operation instead of the customer.

  In this way, coordination information is inquired and presented.

  As described above, according to the first embodiment, the database 12 stores coordinate information including a series of product codes of a plurality of clothing items having different categories. In addition, the portable terminal 23 is provided in the store 2-i, and includes a scanner 110 that reads a product code from clothing or an accessory thereof in the store 2-i, and a plurality of images that are continuously read by the scanner 110. And a wireless interface 104 that transmits a series of product codes for clothing. Further, the one or more UI devices 22 are provided in the store 2-i, and an interface 83 that receives coordinate information requested by the mobile terminal 23 and related products based on the coordinate information received by the interface 83. A display device 81 for displaying the information. Further, the processing device 11 includes an interface 46 that receives a series of product codes transmitted from the mobile terminal 23. When the CPU 61 of the processing device 11 executes the program, coordinate information including a series of product codes received by the interface 46 is registered in the database 12, and a certain product code requested from the portable terminal 23 in the database 12 is registered. Coordinate information included is searched, and one or a plurality of coordinate information found by the search is transmitted to the specific UI device 22 designated by the portable terminal 23.

  Further, according to the first embodiment, one or a plurality of UI devices 22 are provided in the store 2-i, and the scanner 98 reads the product code from the clothing items in the store 2-i or its accessories. A CPU 91 that requests transmission of coordinate information including the product code read by the scanner 98, an interface 83 that receives the coordinate information requested to be transmitted by the CPU 91, and a related product based on the coordinate information received by the interface 83. And a display device 81 for displaying information. The processing device 11 receives a series of product codes transmitted from the mobile terminal 23 and coordinate information transmission requests transmitted from the UI device 22, and requests one or more coordinate information found by the search. And the coordinate information including a series of product codes received by the interface 46 when the CPU 41 of the processing device 11 executes the program. The coordinate information including a certain product code requested from the UI device 22 in the database 12 is searched.

  As a result, if there is a salesperson with coordination ability, the coordination of the salesperson is referred to at the time of sale, so when selling clothing, a good coordination can be quickly presented to the salesperson and the customer. . As a result, sales are expected to increase. In particular, since the salesperson in store 2-i coordinates while looking at the actual product, it is possible to coordinate while examining the actual color, size, etc. of the actual product. can get.

  Further, according to the first embodiment, the database 12 stores coordinate information to which rank information is added. The mobile terminal 23 stores a salesperson code of a salesperson who uses the mobile terminal 23, and the wireless interface 104 of the mobile terminal 23 transmits a series of product codes for a plurality of clothing items read in succession. At this time, the salesperson code stored in the portable terminal 23 is also transmitted. Then, the processing apparatus 11 determines the rank of the coordinate information including the series of product codes based on the salesperson code, and registers the coordinate information with the rank information as the rank information in the database 12. .

  As a result, it is possible to rank the coordinate information based on the attributes of the salesperson registering the coordinate information (for example, sales of the salesperson, sales of the store to which the salesperson belongs, customer service ability and coordination ability of the salesperson). . Thereby, after registration, evaluation of each coordination information can be performed based on rank information.

  Furthermore, according to the above-described first embodiment, the CPU 41 of the processing device 11 executes the program, so that the salesperson specified by the salesperson code or the sales data of the store 2-i to which the salesperson belongs, The rank of the coordination information including the series of product codes is determined.

  Accordingly, the coordinate information can be ranked based on the sales of the salesperson or the sales of the store 2-i to which the salesperson belongs. Thereby, after registration, each coordination information can be evaluated based on the rank information.

  Further, according to the first embodiment, the processing device 11 of the headquarters 1 sorts the coordinate information based on the rank information of the coordinate information when the plurality of coordinate information is found by the search, and the coordinated information is rearranged. Send information. Then, the UI device 22 displays a list of coordinate information in the order after the rearrangement, and displays related product information based on the coordinate information selected from the list.

  As a result, the coordinate information registered by an excellent store clerk is arranged at the higher level when displayed, so that it is easier to select more preferable coordinate information when there is a plurality of corresponding coordinate information.

Embodiment 2. FIG.
The sales support system according to Embodiment 2 of the present invention is obtained by adding a function for the mobile terminal 23 to present coordinate information to the sales support system according to Embodiment 1 described above. The basic configuration of each device in the sales support system according to the second embodiment is the same as that of each device in the first embodiment. However, the following functions and operations are added to the processing device 21 and the portable terminal 23 of the store 2-i. Specifically, the programs stored in the processing device 21 and the portable terminal 23 are changed so that the following functions and operations can be executed.

  The mobile terminal 23 in the sales support system according to the second embodiment stores its own terminal identification information in advance, and uses its own terminal identification instead of the terminal identification information of the UI device 22 in coordinate information inquiry / presentation processing. The information is transmitted together with the coordinate information transmission request.

  And the processing apparatus 21 of store 2-i will receive the response with respect to it after transmitting the transmission request | requirement of the coordination information, and if the terminal identification information of the portable terminal 23 is detected from the response, 1 or more included in the response Is sent to the portable terminal 23.

  The portable terminal 23 displays the list of the coordinate information in the same manner as the UI device 22 in the first embodiment, and then the product information about the product with the product code included in the coordinate information according to the operation of the salesperson Is displayed.

  The other operations of the respective devices in the second embodiment are the same as those of the respective devices in the first embodiment, and thus description thereof is omitted.

  As described above, according to the second embodiment, the mobile terminal 23 coordinates with the scanner 110 that reads the product code from the clothing in the store 2-i or its accessory, and the product code read by the scanner 110. The wireless interface 104 transmits an information transmission request and receives coordinate information requested to be transmitted, and the display device 106 displays information on related products based on the coordinate information received by the wireless interface 104.

  As a result, if there is a salesperson with coordination ability, the coordination of the salesperson is referred to at the time of sale, so when selling clothing, a good coordination can be quickly presented to the salesperson and the customer. . As a result, sales are expected to increase.

Embodiment 3 FIG.
In the sales support system according to the third embodiment of the present invention, the UI device 22 in the sales support system according to the second embodiment is omitted, and coordinate information is presented only on the mobile terminal 23.

  Each embodiment described above is a preferred example of the present invention, but the present invention is not limited to these, and various modifications and changes can be made without departing from the scope of the present invention. It is.

  For example, a radio tag may be used as a medium for holding a product code and terminal identification information of the UI device 22 instead of a printed pattern code. In that case, a reader for a wireless tag is used instead of the optical scanner.

  Further, in each of the above-described embodiments, the processing device 21 and the database 24 of the store 2-i are omitted, and the UI device 22 and the portable terminal 23 can be directly connected to the communication device 25, and the UI device 22 and the portable terminal 23 are In addition, communication with the processing device 11 of the headquarters 1 may be possible without using the processing device 21.

  In each of the above-described embodiments, the head office 1 is eliminated, the processing device 21 and the database 24 in the store 2-i are provided with the same functions as the processing device 11 and the database 12, and are sold only in the store 2-i. A support system may be operated.

  Further, in each of the above-described embodiments, the salesperson code of the salesperson who registered the coordinate information is used instead of the rank information in the coordinate information, and when the coordinate information is transmitted, the processing device 11 May be generated and added to the coordinate information to be transmitted. Further, a salesperson code may be attached to the coordinate information together with the rank information, and when the salesperson's sales or rank changes, the processing device 11 may change the value of the rank information as needed.

  Further, in each of the above-described embodiments, the identification information of the UI device 22 that is transmitted together with the coordinate information transmission request is stored in the processing device 21 of the store 2-i, and from the store 2-i to the headquarters 1, Only the coordinate information transmission request and the product code are transmitted to the headquarters. When the processing device 21 of the store 2-i receives the coordinate information, the coordinate information is transmitted to the UI device 22 based on the stored identification information. You may make it do.

  Further, in each of the above-described embodiments, when a plurality of pieces of coordinate information are found by the search, the purchase history data of the customer, the sales data of the product specified by each product code included in the coordinate information, and the coordinate information are included. The coordinate information is sorted based on at least one of the price range of the product specified by each product code, the presence / absence of inventory based on the inventory information, and the customer preference information extracted based on the purchase history data. Also good. In this case, as for the price range of the product, for example, the range (price range) of each product price is coded in advance for each product category, and the price of the product purchased by the customer in the past from the purchase history data of the customer. A band may be extracted, and the coordinate information may be rearranged so that coordinate information having a high ratio of product codes corresponding to the price range or close to the price range is arranged closer to the head. The customer preference information includes, for example, a product code of a product in which the color, size, and the like of the product that the customer has purchased in the past are extracted based on the purchase history data and the product information. The coordinate information may be rearranged so that the coordinate information is arranged closer to the top. Furthermore, coordinate information having a high ratio of product codes of products that do not fall within the price range of products purchased by the customer in the past may be deleted from the list of coordinate information. Furthermore, coordinate information with a high ratio of product codes of products that do not meet customer preferences based on customer preference information may be deleted from the list of coordinate information. In addition, when a product is sold in each store 2-i, the sales information of the product is immediately transmitted from the processing device 21 of the store 2-i to the processing device 11 of the headquarters 1. The processing device 11 of the headquarters 1 may update sales data and inventory information related to the product. In that case, the sales data changes in real time, and the coordinate information can be rearranged more faithfully based on the sales of the actual product. When customer purchase history data is used, a customer code is read by a scanner or the like from a customer card such as a point card at the store 2-i, and the customer code in the database 12 of the headquarters 1 is stored. The purchase history data in the customer information is referenced.

  Further, in each of the above-described embodiments, the rearrangement of the coordinate information is not performed by the processing device 11 of the headquarters 1, but any device (the processing device 21, the UI device 22, the portable terminal 23, etc.) in the store 2-i. ).

  Further, in each of the above-described embodiments, coordinate information with a rank equal to or lower than a predetermined value may be excluded from the search result when searching for coordinate information.

  Further, in each of the above-described embodiments, the UI device 22 and the mobile terminal 23 inform the processing device 11 of the headquarters 1 whether or not the product 2-item inventory included in the coordination information is in the store 2-i. The inquiry and stock information of each product may be received and displayed as product information. In that case, when receiving the inquiry, the processing device 11 searches the database 12 for the inventory information of the inquired store 2-i, and stores the inventory information regarding the inquiry product code in the UI device 22 or the portable terminal 23 of the store. Send. Further, when displaying the inventory information, the UI device 22 and the mobile terminal 23 may display the inventory information of each product as text data, or each inventory status (stock in the main store 2-i, Predetermined marks (graphics) may be displayed indicating that other stores are in stock, all stores are out of stock, waiting for arrival, etc.).

  Further, in each of the above-described embodiments, the processing device 11 uses the customer information, the product information, and the coordination information in the database 12 to coordinate the product code of the clothing item for the purpose of advertising the newly arrived clothing item. Information may be extracted from the database 12 and the product information of the product with the product code included in the coordination information may be electronically provided to the customer. In this case, as a method for providing product information, the database 12 holds the customer's email address as part of the customer information, and the processing device 11 sends an email containing product information to the email address. And a method of creating a web page dedicated to each customer on a web server (not shown) and writing a URL (Uniform Resource Locator) of the web page on which the product information is posted on the web page. Further, the product information to be provided may include the image information of each product stored as a part of the product information in the database 12 and include coordinated image information obtained by combining the image information. In addition, when a customer accesses such a web page by a mobile phone or a personal computer, the web server reads the purchase history of the customer in the database 12, and the product purchased in the past and the new product selected by the customer. Coordinated image information combined with a product may be displayed on a customer's mobile phone or a web browser of a personal computer.

  Further, in each of the above-described embodiments, coordinate information can be registered only from the store 2-i. Furthermore, the headquarters 1 is provided with a terminal similar to the portable terminal 23 in the store 2-i. By providing the processing device 11 with an interface capable of communicating with the terminal, the headquarters 1 can read the product code from the clothing or the like and register the coordinate information.

  In each of the above-described embodiments, the coordinate information of the database 12 may include image information of the coordinated product group, and the image information that is part of the hit coordinate information may be included in the response.

  In each of the above-described embodiments, one or more of the processing device 21, UI device 22, and portable terminal 23 in the store 2-i are used as POS (Point Of Sales) terminals having similar functions. It may be realized. In that case, a POS database may be used as a part of the databases 12 and 24.

  In each of the above embodiments, an identifier defined by a communication protocol such as an IP (Internet Protocol) address or a MAC (Medium Access Control) address may be used as terminal identification information.

  The present invention is applicable to, for example, a clothing sales support system in a store.

FIG. 1 is a block diagram showing a configuration of a sales support system according to Embodiment 1 of the present invention. FIG. 2 is a block diagram showing the configuration of the processing apparatus of the headquarters in FIG. FIG. 3 is a diagram showing data stored in the database of the headquarters in FIG. FIG. 4 is a block diagram showing the configuration of the processing device of each store in FIG. FIG. 5 is a diagram illustrating the configuration of the UI device of each store in FIG. FIG. 6 is a block diagram showing the configuration of the mobile terminal of each store in FIG. FIG. 7 is a flowchart for explaining the coordination information registration process in the sales support system according to the first embodiment of the present invention. FIG. 8 is a flowchart for explaining the coordination information inquiry / presentation process in the sales support system according to the first embodiment of the present invention.

Explanation of symbols

1 Headquarters 2-1 to 2-N Store 11 Processing device 12 Database 21 Processing device (processing device, sub-processing device)
22 UI device (second terminal device)
23 Mobile terminal (first terminal device, in-store terminal device)
24 database 41 CPU (registration request means, search means, rank determination means, rearrangement means)
46 interface (first receiving means, second receiving means, transmitting means)
81 Display device (display means)
83 Interface (Receiving means)
85 Pattern code (terminal identification information)
91 CPU (transmission request means)
98 scanner (second reading means)
101 CPU (transmission request means)
104 Wireless interface (transmitting means, receiving means)
106 Display device (display means)
110 Scanner (first reading means, reading means)

Claims (12)

In the sales support system in which the processing device of the headquarters and each sub-processing device of a plurality of stores are connected by a communication medium,
A database that is connected to the processing device of the headquarters and stores coordinate information including a series of product identification information of a plurality of clothing items in different categories;
Transmission for transmitting a series of merchandise identification information for a plurality of clothing items read in succession by the first reading means for reading merchandise identification information from clothing in the store or its accessories A first terminal device of each store having means;
Second reading means for reading product identification information from clothing in the store or its accessories, transmission request means for requesting transmission of coordinate information including product identification information read by the second reading means, and One or a plurality of second items of each store having receiving means for receiving coordinate information requested to be transmitted by the transmission request means, and display means for displaying information on related products based on the coordinate information received by the receiving means. Terminal equipment,
The sub-processing device of the store relays data communication between the first terminal device and the second terminal device of the store and the processing device of the headquarters,
The processing device at the headquarters receives a first receiving means for receiving a series of product identification information transmitted from the first terminal device, and a request for transmitting coordinate information transmitted from the second terminal device. Second receiving means, registration request means for registering coordinate information including a series of product identification information received by the first receiving means in the database, and certain product identification requested from the second terminal device Search means for searching coordinate information including information in the database, and part or all of one or a plurality of coordinate information found by the search means is transmitted to the second terminal device that is the transmission source of the transmission request. Having transmitting means to
A sales support system characterized by In the sales support system in which the processing device of the headquarters and each sub-processing device of a plurality of stores are connected by a communication medium,
A database that is connected to the processing device of the headquarters and stores coordinate information including a series of product identification information of a plurality of clothing items in different categories;
Reading means for reading product identification information from clothing in the store or its accessory, transmission means for transmitting a series of product identification information for a plurality of clothing items read continuously by the reading means, and the reading means Based on the transmission request means for requesting transmission of coordinate information including the product identification information read by the receiver, the reception means for receiving the coordinate information requested for transmission by the transmission request means, and the coordinate information received by the reception means An in-store terminal device having display means for displaying related product information,
The store sub-processing device relays data communication between the in-store terminal device of the store and the processing device of the headquarters,
The processing device at the headquarters receives a first receiving means for receiving a series of product identification information transmitted from the in-store terminal device, and a second receiving device for transmitting coordinate information transmitted from the in-store terminal device. Receiving means, registration request means for registering coordinate information including a series of product identification information received by the first receiving means in the database, and certain product identification information requested from the in-store terminal device Search means for searching for coordinate information in the database; and transmission means for transmitting a part or all of one or more pieces of coordinate information found by the search means to the terminal device in the store that is the transmission source of the transmission request; Having
A sales support system characterized by In the sales support system in which the processing device of the headquarters and each sub-processing device of a plurality of stores are connected by a communication medium,
A database that is connected to the processing device of the headquarters and stores coordinate information including a series of product identification information of a plurality of clothing items in different categories;
Reading means for reading product identification information from clothing in the store or its accessory, transmission means for transmitting a series of product identification information for a plurality of clothing items read continuously by the reading means, and the reading means A first requesting device of each store, having transmission request means for requesting transmission of coordinate information including the product identification information read by
Each store having receiving means for receiving coordinate information requested by the transmission request means of the first terminal device, and display means for displaying information on related products based on the coordinate information received by the receiving means And one or a plurality of second terminal devices,
The sub-processing device of the store relays data communication between the first terminal device and the second terminal device of the store and the processing device of the headquarters,
The processing device of the headquarters registers in the database the receiving means for receiving a series of product identification information transmitted from the first terminal device and the coordinate information including the series of product identification information received by the receiving means. A registration requesting means, search means for searching coordinate information including certain product identification information requested from the first terminal device in the database, and a part of one or more pieces of coordinate information found by the searching means Or having a transmission means for transmitting all to the specific second terminal device designated by the first terminal device,
A sales support system characterized by A database that stores coordinate information including a series of product identification information for a plurality of clothing items of different categories;
Transmission for transmitting a series of merchandise identification information for a plurality of clothing items read in succession by the first reading means for reading merchandise identification information from clothing in the store or its accessories A first terminal device in the store having means;
Second reading means for reading product identification information from clothing in the store or its accessories, transmission request means for requesting transmission of coordinate information including product identification information read by the second reading means, and One or more second in-stores having receiving means for receiving coordinate information requested to be transmitted by the transmission request means, and display means for displaying information on related products based on the coordinate information received by the receiving means. A terminal device,
First receiving means for receiving a series of product identification information transmitted from the first terminal device; second receiving means for receiving a transmission request for coordinate information transmitted from the second terminal device; Registration request means for registering coordinate information including a series of product identification information received by the first receiving means in the database, and coordinate information including certain product identification information requested from the second terminal device; A process comprising: search means for searching in a database; and transmission means for transmitting a part or all of one or more pieces of coordinate information found by the search means to the second terminal device that is the transmission source of the transmission request Equipment,
A sales support system comprising: A database that stores coordinate information including a series of product identification information for a plurality of clothing items of different categories;
Reading means for reading product identification information from clothing in the store or its accessory, transmission means for transmitting a series of product identification information for a plurality of clothing items read continuously by the reading means, and the reading means Transmission request means for requesting transmission of coordinate information including product identification information read by the above, receiving means for receiving coordinate information requested by the transmission request means, and related information based on the coordinate information received by the reception means An in-store terminal device having display means for displaying product information;
Receiving means for receiving a series of product identification information transmitted from the terminal device in the store; registration request means for registering coordinate information including the series of product identification information received by the receiving means in the database; and the store Search means for searching for coordinate information including certain product identification information requested from the internal terminal device in the database, and part or all of one or more coordinate information found by the search means to the in-store terminal device A processing device having a transmitting means for transmitting;
A sales support system comprising: A database that stores coordinate information including a series of product identification information for a plurality of clothing items of different categories;
Reading means for reading product identification information from clothing in the store or its accessory, transmission means for transmitting a series of product identification information for a plurality of clothing items read continuously by the reading means, and the reading means A first terminal device in the store having transmission request means for requesting transmission of coordinate information including the product identification information read by
In the store, comprising: receiving means for receiving coordinate information requested by the transmission request means of the first terminal device; and display means for displaying related product information based on the coordinate information received by the receiving means. One or more second terminal devices;
Receiving means for receiving a series of product identification information transmitted from the first terminal device; registration request means for registering coordinate information including a series of product identification information received by the receiving means in the database; and Search means for searching for coordinate information including certain product identification information requested by the first terminal device in the database, and part or all of one or more pieces of coordinate information found by the search means, A processing device having a transmission means for transmitting to the specific second terminal device designated by the terminal device;
A sales support system comprising: The second terminal device can be read by the reading means of the first terminal device, has unique terminal identification information,
The transmission request unit of the first terminal device transmits the terminal identification information of the second terminal device read by the reading unit of the first terminal device together with a transmission request for coordinate information,
The transmitting means of the processing device transmits coordinate information to the second terminal device specified by the terminal identification information;
The sales support system according to claim 3 or 6, characterized in that. The database stores the coordinate information to which rank information is added,
The first terminal device or the in-store terminal device stores clerk identification information of a clerk who uses the first terminal device or the in-store terminal device,
When the transmission means of the first terminal device or the in-store terminal device transmits a series of product identification information about a plurality of clothing items read continuously, the first terminal device or the in-store terminal Send the store clerk identification information stored in the device,
The receiving means of the processing device receives the series of product identification information and the clerk identification information,
The processing device includes rank determining means for determining a rank of coordinate information including the series of product identification information based on the clerk identification information received by the receiving means of the processing device,
The registration request means of the processing device has the rank determined by the rank determination means as rank information, and causes the coordinate information to which rank information is added to be registered in the database.
The sales support system according to any one of claims 1 to 7, characterized in that:   The rank determination means of the processing device determines the rank of coordinate information including a series of product identification information based on sales data of a store clerk specified by the store clerk identification information or a store to which the store clerk belongs. The sales support system according to claim 8. The processing device includes a rearranging unit that rearranges the coordinate information based on rank information in the coordinate information when a plurality of coordinate information is found by the search unit,
The transmission means of the processing device transmits the coordinate information rearranged by the rearrangement means,
The second terminal device or the in-store terminal device displays a list of coordinate information in the order after the rearrangement, and displays related product information based on the coordinate information selected from the list,
10. The sales support system according to claim 8 or 9, wherein: When a plurality of pieces of coordinate information are found by the search means, the processing device is the purchase history data of the customer, the sales data of the products specified by the product identification information included in the coordinate information, and the products included in the coordinate information. Sorting means for sorting coordinate information based on at least one of the price range of the product specified by the identification information, the presence / absence of inventory based on the inventory information, and the customer preference information extracted based on the purchase history data With
The transmission means of the processing device transmits the coordinate information rearranged by the rearrangement means,
The second terminal device or the in-store terminal device displays a list of coordinate information in the order after the rearrangement, and displays related product information based on the coordinate information selected from the list,
The sales support system according to any one of claims 1 to 9, wherein: Reading product identification information from a plurality of coordinated categories of clothing items or their accessories with a reader;
Registering the coordinate information including the read series of product identification information in the database by the processing device of the headquarters;
Reading the product identification information from the clothing or its accessories in a store with a reader;
Transmitting a transmission request for one or more pieces of coordinated information including the read product identification information from a terminal device of a store connected to the reading device to a processing device of the headquarters;
Searching the database for coordinated information including certain product identification information requested from the terminal device of the store by the processing device of the headquarters;
Transmitting a part or all of the one or more pieces of coordinate information found by the processing device of the headquarters to the store that is the transmission source of the transmission request;
The step of displaying information on related products based on the coordination information by any terminal device of the store that has received the coordination information;
A sales support method comprising:

Images