JP2005050268A - Service mediation system using communication network - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make it unnecessary for both a service applicant and a service provider to judge each other's trustworthiness, perform a search reflecting the preference of the service applicant, and promptly meet the service applicant and the service provider Realize a service brokerage system with support means.
A service provider (3) sends service information stored in an electronic device including an IC card or an IC chip and having an authentication function as service information that can be provided to the service mediation center (4) via the communication network. The service requester (2) stores the desired service in the IC card and transmits it to the service mediation center (4) via the communication network. The service mediation center (4) is the service provider. If the information sent from the service applicant is stored in the database, the service provider information that can satisfy the request of the service applicant by searching the database, and the corresponding service provider is searched, Send tickets to IC cards of service providers and service scalers.
[Selection] Figure 1

Description

  INDUSTRIAL APPLICABILITY The present invention is a service mediation system using a communication network, and particularly suitable for a case where high security is ensured, the service applicant has a preference for the quality of the service, and both the service provider and the service applicant are moving. It is related to the mediation system.

  Conventionally, when a service provider or a service requester who wants to provide a service is moving, such as a taxi dispatch service, the service requester directly contacts the service provider or services through an intermediary center, etc. The method of requesting mediation of was common. When making direct contact, if a service applicant wishes to provide a service provided by a specific service provider, he / she must know in advance how to contact that service provider, and if he / she does not know how to contact I was unable to receive service from the service provider. On the other hand, there are many cases where the quality and conditions of the service that can be provided do not meet the requirements of the applicant, such as when the service provider is far away and it takes time to start providing the service, even if contact is made. After taking the service, it may be necessary to adjust the service conditions separately.

  On the other hand, when receiving a service by using a brokerage center, there is an advantage that a desired service can be received simply by contacting the brokerage center, and it can be used relatively easily in terms of time and procedure for service users. There are advantages. The method of receiving service provision using this brokerage center is not limited to taxi dispatch and is also useful in the provision and use of other various services.

  A service providing system in which an intermediary center intervenes has an advantage that a service provider and a service user can be contacted quickly in a relatively simple procedure. However, since the service provider cannot confirm the credit information of the service user in advance at the time of mediating the service, there is a disadvantage that the service provider cannot identify whether or not the user is a true service applicant.

  On the other hand, even if the service user has a preference for the quality of the service, if the mediation center is incomplete yesterday, including detailed conditions such as quality, the service provider introduced by the mediation center There was a problem that it was not possible to determine in advance whether or not the quality of the service required by the service was met.

  In addition, when both the service provider and the service user are moving, the support information system for promptly meeting the two is incomplete, which hinders quick mediation processing.

  Accordingly, an object of the present invention is to realize a service mediation system in which it is not necessary for both a service requester and a service provider to judge each other's trustworthiness.

  Furthermore, another object of the present invention is to realize a service mediation system capable of mediating reflecting the preference for service quality of a service applicant.

  Furthermore, another object of the present invention is to provide an in-service system that allows a service provider and a service requester to easily face each other even when both are moving.

A service mediation system using a communication network according to the present invention includes a service provider that provides a service, a service requester who wants to use a service provided by the service provider, and a service provider and a service applicant. A service mediation system in which a service mediation center that mediates services in a network is connected to the service mediation center via a communication network using a device having a network connection function.
The service provider stores service provider information and service information that can be provided in an electronic device including an IC card or an IC chip and having an authentication function, and includes an IC card and an IC chip and has an authentication function. Transmitting information stored in a typical device to the service brokerage center via the communication network,
The service requester includes the service requester information and the desired service information including an IC card and an IC chip, stored in an electronic device having an authentication function, and transmitted to the service mediation center via the communication network,
The service brokerage center stores information on service providers and service applicants in a database, stores the latest information in the database based on information sent from the service providers and service applicants, and searches the database. If the service provider that meets the request of the service applicant is searched, and the corresponding service provider is searched, the electronic device including the IC card or IC chip and having the authentication function of the service provider and the service requester A ticket including information on the mediation activity and search results is transmitted. As described above, in the present invention, service mediation is performed using an electronic device including an IC card or an IC chip and having an authentication function, so that high reliability can be ensured for a service provider and a service applicant. it can.

  In a preferred embodiment of the service mediation system using the communication network according to the present invention, when the service mediation center receives information from the service provider, it includes an electronic card having an authentication function including the IC card or IC chip of the service provider. An authentication process is executed for a device, and when request information from the service applicant is received, the authentication process is executed for an electronic device including an IC card or an IC chip of the service applicant and having an authentication function. . An IC card is an electronic device that includes an authentication function that can be carried separately, and an electronic device such as an IC card that has an authentication function built into an electronic device such as a mobile phone is highly resistant. Since it has tampering properties and security performance, it is possible to immediately know the trustworthiness of the service provider and the service applicant by executing the authentication process using these electronic devices. As a result, a service mediation system having high security performance can be realized.

  In a preferred embodiment of the service mediation system using the communication network according to the present invention, the service center designates information on the quality of the service, so that the mediation center can select a service provider that satisfies the quality condition from the service providers. It is possible to search. When mediating services, both service applicants and service providers can send information about quality, price, and conditions to the mediation center, so the mediation center mediates service providers who satisfy the quality preferences of service applicants. it can. On the other hand, since the service applicant can receive a ticket including information on the mediation activity and the search result, it is possible to determine in advance how much the mediated service provider matches the quality preference.

  A preferred embodiment of a service mediation system using a communication network according to the present invention includes a network having a plug-in function, and when the service provider and the service applicant are located at a hotspot that can be plugged in. Information is transmitted to the broker center. In this way, by using a network having a plug-in function, it is possible to promptly contact the mediation center with information on service requests and service contents even when both the service requester and the service provider are moving. For those who desire the service, the desired service can be easily enjoyed. Further, when the service provider is located in a communicable area, the mediation center can always grasp the status of the service provider, so that dynamic mediation is possible. Furthermore, since the service provider searched by the mediation center and the encounter information for the service applicant to meet can be included in the ticket and transmitted, both can be face-to-face.

In the present invention, since the service brokerage center uses the IC card to authenticate the service applicant and the service provider, the service provider need not worry about the reliability of the service applicant. In addition, service applicants can receive service quality services according to their preferences from the service provider, and since they can include information on face-to-face contact promptly, it is possible to support prompt face-to-face and these effects. Since the service provider and the service applicant can search and negotiate individually, it is possible to reduce the time and effort.
Furthermore, since the IC card has high security performance, a service mediation system in which high safety is ensured can be constructed.

  FIG. 1 is a diagram showing a configuration of an example of a service mediation system using a communication network according to the present invention. In this example, taxi dispatch as a service provision will be described as an example. A service applicant 2, a service provider 3, and a service mediation center 4 are interconnected via the network 1. In this example, a portable device is assumed as a device having a network connection function used by a service provider and a service applicant. Each service applicant 2 and service provider 3 each have a portable device and can contact the service mediation center 4 via the network 1. Here, the service applicant 2 is a general user, and the service provider 3 is a taxi driver. As will be described later, the service applicant 2 and the service provider 3 register in advance with the platform operator of the mediation system, and prescribe conditions such as terms and conditions at the time of registration.

  The service mediation center 4 has a mediation function for mediating service provision by comprehensively judging the request from the service applicant 2 and the service contents that the service provider 3 can provide, and whether or not the service can be provided or the service provider Decide. For this reason, the service mediation center 4 has a database that records data, information, service conditions, etc. regarding each service applicant and service provider, and is obtained from the service request information sent from the service applicant and the service provider. Store the service provision information in the database. The service mediation center 4 updates information sequentially sent from the service applicant 2 and the service provider 3 and stores the latest information. Then, the service provider 3 that searches the database to search for a service provider that can provide a service that meets the request from the service applicant 2 and that can provide a service that meets the request from the service applicant 2 is searched. If this happens, a paired ticket is sent to the IC card of the service applicant and service provider.

  In the present invention, paying attention to the high security performance and tamper resistance of the IC card, authentication of the service applicant 2 and the service provider 3 is performed via the IC card, and the application of the service system includes each service applicant and Download in advance to the IC card of the service provider. In addition, signatures and information necessary for service provision shall be stored in the IC card and portable device. The attributes and information of the service applicant 2 and the service provider 3 are securely stored on the IC card, and similarly, securely distributed using the signature information or public key stored safely on the IC card. Can do.

  Next, the communication network will be described. The communication network of this example is a communication network in which a plurality of LANs having plug-in detection and plug-in notification functions are interconnected via a general communication network. Since the communication network has a plug-in notification function, the service mediation center 4 connected to the communication network can grasp the status of service providers and service applicants connected to the communication network. Therefore, when the service applicant 2 and the service provider 3 are located in a LAN area (hot spot) having a plug-in function, they are stored in their IC cards via the network 1 by plugging in the network. The service information that can be provided, the service content that can be provided, and the desired service request can be sent to the service mediation center 4 as needed.

  A case where a user who is a service applicant desires a taxi dispatch service will be described as an example. The user travels to a hot spot that can be plugged into the network and makes a taxi dispatch request at this location. First, the user's IC card is connected to the portable device, the plug-in operation is performed on the network 1, and the service mediation center 4 is contacted. At this time, for example, the service request, specifications or conditions, and the service conditions such as the taxi company name, the location of the user, and the phase destination are transmitted.

  Upon receiving the service provision request from the service applicant, the service mediation center 4 first executes an authentication process to check whether the IC card of the service applicant is a valid IC card. Next, the service mediation center 4 searches a database in which the latest information about the service provider is recorded, and searches for a service provider that meets the service request. Next, when a search is made for a service provider 3 that conforms to a service request from the service applicant 2, a message indicating that the service has been provided and used for both the IC card of the service applicant and the service provider is displayed. Submit a ticket. By using this ticket, the service applicant and the service provider can mutually grasp the search result of the service mediation center. Also, by including meeting information such as meeting place and meeting time between the service provider 3 and the service applicant 2 in the ticket, it is possible to support the quick meeting of the two.

FIG. 3 is a diagram showing a configuration of an example of a ticket used in a service mediation system using a communication network according to the present invention. A ticket is a set of three pieces of information, that is, search result information 10, encounter information 11, and service broker center signature 12, and is transmitted as plain text data or data encoded by encryption processing or compression processing.
The search result information 10 includes a part 20 of search conditions in the service brokerage center, and further includes information on each public key, and a ticket for a service applicant and a ticket for a service provider are paired. It is configured to make. That is, the ticket search result information sent to the service applicant includes the service provider public key information 22, and the ticket search result information sent to the service provider includes the service applicant public key. Information 21 is included. There is an advantage that these information can be effectively used when the service provider and the service applicant who face each other need to confirm each other.

  Next, a service mediation execution procedure in the service mediation system according to the present description will be described with reference to FIG. The service provider plugs into the network using a portable device. Information plugged in by the service provider is transmitted to the service brokerage center. The service brokerage center that has grasped the plug-in of the service provider performs authentication processing using the IC card of the service provider. If it is determined that the service provider is a valid person, the broker center inquires of the service provider and stores information about the service provided by the service provider in the database.

  Information that the service applicant has plugged in is transmitted to the service brokerage center. The service brokerage center, which has grasped the plug-in of the service applicant, performs authentication processing using the IC card of the service applicant. If it is determined that the service applicant is a legitimate person, the service brokerage center inquires of the service applicant and stores information on the service desired by the service applicant in the database. Information from these service providers and service applicants is updated sequentially, and the latest information is stored in the database.

  Next, the brokerage center searches the database to search for an optimal service provider that matches the service request. When the optimum service provider is found, the service provider is inquired whether or not to provide the service. At this time, when there are a plurality of optimum service providers, the inquiry is made to other service providers when one person is inquired and the service provision is not agreed. In this way, the service provider is determined, and the ticket is transmitted to the service provider IC card. The ticket includes encounter information such as location information of the service applicant as information on the service applicant, information on the search result, and information for supporting the meeting. Then, the service provider who has received the ticket moves to meet the service applicant based on the encounter information included in the ticket. At the same time, the brokerage center also sends a ticket to the IC card of the service applicant. By collating these tickets, an agreement regarding the provision and use of the service is established. In this case, since the ticket is transmitted to the IC card, high security is established between the service applicant and the service provider.

It is a diagram which shows the structure of an example of the service mediation system using the communication network by this invention. It is a diagram which shows the procedure which determines a service provider. It is a diagram which shows the structure of an example of a ticket.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Communication network 2 Service applicant 3 Service provider 4 Service mediation center 10 Search result information 11 Encounter information 12 Service mediation center signature 20 Part of search condition in service mediation center 21 Service applicant's public key information 22 Service provision Public key information

Claims (7)

Network connection between a service provider that provides a service, a service applicant who wants to use the service provided by the service provider, and a service mediation center that mediates the service between the service provider and the service applicant It is a service mediation system connected via a communication network using a device with functions,
The service provider stores service provider information and service information that can be provided in an electronic device including an IC card or an IC chip and having an authentication function, and includes an IC card and an IC chip and has an authentication function. Transmitting information stored in a typical device to the service brokerage center via the communication network,
The service requester includes the service requester information and the desired service information including an IC card and an IC chip, stored in an electronic device having an authentication function, and transmitted to the service mediation center via the communication network,
The service brokerage center stores information on service providers and service applicants in a database, stores the latest information in the database based on information sent from the service providers and service applicants, and searches the database. If the service provider that meets the request of the service applicant is searched, and the corresponding service provider is searched, the electronic device including the IC card or IC chip and having the authentication function of the service provider and the service requester A service mediation system using a communication network, which transmits a ticket including information on the mediation activity and search results.   When the service mediation center receives information from the service provider, the service mediation center includes an IC card or an IC chip of the service provider, executes an authentication process on an electronic device having an authentication function, and receives information from the service requester. The service mediation using the communication network according to claim 1, wherein when receiving the information, an authentication process is executed for an electronic device including an IC card or an IC chip of the service applicant and having an authentication function. system.   The communication network includes a network having an access function that can be dynamically plugged in / plugged out, and the service provider and the service requester transmit information to a service mediation center when located in the network having the access function. The service mediation system using the communication network according to claim 1.   The service brokering center updates information data stored in a database and searches based on the latest information when new information is sent from a service provider and a service applicant. A service mediation system using the communication network according to any one of claims 1 to 3.   When the service provider's service information that can be provided includes service quality, price, and conditions, and the service requester's desired service information includes service quality, value, and conditions, The service brokerage center searches for information stored in a database based on these information, and the brokerage activity and search result information includes information on a satisfaction status of a request from a service applicant. A service mediation system using the communication network according to any one of claims 1 to 3.   6. The ticket according to claim 1, wherein the ticket includes an encounter information for waiting for the service applicant and a service provider searched by the service mediation center. Service intermediary system using the communication network described in the section.   The service mediation system using a communication network according to any one of claims 1 to 6, wherein the service provider is a taxi driver and the service applicant is a taxi user.

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