JP2004220219A - Private electronic bulletin board system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To solve the problem in a conventional electronic customer service providing means that confusion of information is frequency caused because it is difficult to easily obtain real information from a customer, and what he/she means is hardly grasped at a glance. <P>SOLUTION: In this system, information exchange is performed with the customer by e-mail, and the content is collected in an electronic bulletin board. However, the customer cannot browse the electronic bulletin board first. Thereafter, further information exchange with the customer is performed by e-mail, and when more intimate information exchange is desired to a specified customer, an electronic bulletin board exclusive for the customer which reflects the exchange of e-mail is provided to the customer. <P>COPYRIGHT: (C)2004,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an apparatus for communicating between a seller of a product and a customer.
[0002]
[Prior art]
There is the following prior art document as a system for providing detailed information services according to customers.
[0003]
[Patent Document 1]
JP-A-6-274402
[0004]
[Problems to be solved by the invention]
However, in the above conventional example, the service to the customer is still insufficient. In particular, there is no built-in mechanism for giving customers satisfaction. The present invention provides a means having a special mechanism for attracting customers rather than managing customers.
[0005]
[Means for Solving the Problems]
In the present invention, in order to solve this problem, information exchange between the customer and a person who provides services to the customer by e-mail is performed. The content of the exchanged e-mail can be viewed on an electronic bulletin board provided individually for each customer.
[0006]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described.
[0007]
(Relationship between the embodiment and the claims)
[0008]
The relationship between the embodiment and the claims is roughly as follows.
[0009]
The first embodiment will be described mainly with respect to claims 1 and 11.
[0010]
The second embodiment will be described mainly with respect to claim 2.
[0011]
Embodiment 3 will be described mainly with respect to claim 3 and the like.
[0012]
The fourth embodiment will be described mainly with respect to claim 4.
[0013]
<Embodiment 1>
[0014]
<Concept of Embodiment 1>
[0015]
FIG. 1 shows the concept of the first embodiment. As shown in this figure, a sales company that sells goods using the private electronic bulletin board system of the present invention uses electronic mail for exchanging information with customers and promoting sales. In the e-mail, for example, if Mr. Yamada is a customer who has purchased the company's products for the first time, the user is notified by using the e-mail that "Did you like the products?"
[0016]
On the other hand, Mr. Yamada who received the e-mail replies, "I like it very much. I want to buy it again." This reply is also made using e-mail.
[0017]
Conventionally, it has been known that information is exchanged with a customer by e-mail.However, in the present invention, when it is desired to exchange information more closely with a specific customer, that is, a specific customer is designated as a superior customer. If you want to handle and exchange information intimately, a mechanism is provided to provide a customer with an electronic bulletin board dedicated to that customer.
[0018]
This gives the customer a sense of excellence that he / she has been selected, and also displays the contents of past e-mails exchanged with the customer on an electronic bulletin board to see the history of information exchange. I was able to understand.
[0019]
<Configuration of First Embodiment>
[0020]
FIG. 2 is a diagram illustrating an example of a functional block according to the first embodiment. As shown in this figure, the private electronic bulletin board system 0200 of the present invention includes a customer management unit 0202, an electronic mail transmitting unit 0201, an electronic mail receiving unit 0203, an electronic bulletin board information storage unit 0204, and an electronic bulletin board information browsing unit. 0205, and an electronic bulletin board information browsing permission unit 0206.
[0021]
<Customer Management Department>
[0022]
The “customer management unit” manages customer identification information for identifying a customer, customer attribute information indicating information of the customer, and an e-mail address used by the customer in association with each other. Here, “customer identification information” refers to information that can uniquely identify a customer. Therefore, numbers, alphabetic codes, customer names, customer addresses, customer telephone numbers, customer e-mail addresses, and the like can all be customer identification information. "Customer attribute information" is information for indicating the attributes of the customer, including the customer's name, age, address, address, national register number, driver's license number, telephone number, e-mail address, gender, Relationship, annual income, working company, years of service, job title, qualifications, history of products purchased by customers, total purchased products, attributes of purchased products, and the like. Further, the information may include information on whether or not the electronic bulletin board of the present invention can be browsed. In the present invention, the customer attribute information is a factor for determining whether or not the electronic bulletin board can be browsed as described later. Of course, it can be used for other purposes such as planning a sales promotion plan for a customer.
[0023]
<Email transmission section>
[0024]
The "e-mail transmission unit" transmits an e-mail to the e-mail address of the customer managed by the customer management unit. The transmitted e-mail is transmitted for the purpose of conducting a sales promotion activity to a customer by a sales company or the like using this system. The transmitted e-mail may include image information and audio information in addition to normal character information. The attached information may include a program or link information such as a URL. The e-mail transmission is performed by the person in charge of the customer, but even if there are a plurality of persons in charge, it is conceivable that the e-mail is transmitted using a pseudonym etc. by impersonating as one person in charge . This is necessary in a company organization to prevent a situation in which there is no response to a customer for a long time due to a vacation of a person in charge.
[0025]
<E-mail receiver>
[0026]
The “e-mail receiving unit” receives an e-mail from a customer managed by the customer management unit. In general, the contents include a response to an inquiry transmitted from the e-mail transmission unit, an impression of a product, an impression of a service, a complaint, a proposal, a request for a discount, and the like. The e-mail receiving unit receives an e-mail from the customer managed by the customer management unit. If the customer becomes a completely new customer, the e-mail receiving unit sends the e-mail to the customer management unit based on the information included in the newly received e-mail. Alternatively, customer identification information for managing the customer may be newly generated to start the management. As for the e-mail received by the e-mail receiving unit, various types of information other than the character information are allowed as in the e-mail transmitting unit.
[0027]
<Electronic bulletin board information storage unit>
[0028]
The “electronic bulletin board information storage unit” stores the transmitted / received mail information including the contents of the e-mail transmitted from the e-mail transmission unit and the contents of the e-mail from the customer received by the e-mail reception unit in the customer management. And stores it in association with the e-mail address managed by the department. That is, in the electronic bulletin board information storage unit, all of the transmitted e-mails and the received e-mails are automatically stored. The electronic bulletin board information storage unit can manage the system as a matter of course, and a person who provides a service to a customer can browse the contents. The content is a format of information that can constitute an electronic bulletin board. Therefore, it is convenient if the person in charge can browse the contents in the form of an electronic bulletin board. The “electronic bulletin board format” refers to a format in which the contents of the response relationship can be grasped at a glance.
[0029]
For example, the contents of an e-mail sent and received are displayed on an electronic bulletin board with the e-mail opened. And you can clearly see which mail corresponds to which mail. As a mechanism that can be clearly understood, for example, the color of the frame displaying the email is “blue” for all customers, all “yellow” for sales companies, etc. , And the sales company side are all displayed on the right side of the screen. The electronic bulletin board information storage unit automatically stores all of the transmitted and received electronic mails. The accumulation is accumulation in association with an e-mail address. The e-mail address is also associated with customer identification information in the customer management unit. Therefore, it can be said that the electronic mail stored in the electronic bulletin board storage unit is stored in association with the customer identification information. The information that is actually directly associated with the e-mail may not be an e-mail address, but may be customer identification information.
[0030]
<Electronic bulletin board information browsing permission section>
[0031]
The “electronic bulletin board information browsing permission unit” permits browsing by the electronic bulletin board information browsing unit to a customer identified by specific customer identification information according to customer attribute information managed by the customer management unit. . The “customer attribute information” here particularly refers to an attribute relating to permission to view the electronic bulletin board. What can be said here is that not all customers are allowed to browse the electronic bulletin board. Permission to view the electronic bulletin board is granted to customers who have decided to treat them as so-called superior customers. Of course, the above customers are just examples, other buyers of a particular product, those who are likely to purchase a particular product, those who have positive impressions of the product in customer emails, Various cases are conceivable, such as a converse person or a person who becomes a special member by paying a predetermined amount of money. With this configuration, browsing of the electronic bulletin board permitted by the electronic bulletin board information browsing permission unit is limited to the contents of the e-mail exchanged by the customer himself. In other words, even if they belong to the same customer, they cannot browse the contents of another person's e-mail. In other words, it means that the customer can browse his own dedicated electronic bulletin board. Usually, the electronic bulletin board information browsing permission unit further enables writing on the electronic bulletin board.
[0032]
<Electronic bulletin board information browsing section>
[0033]
The “electronic bulletin board information browsing unit” allows the transmitted / received mail information stored in the electronic bulletin board information storage unit to be viewed by the customer identified by the customer identification information corresponding to the associated electronic mail address. The electronic bulletin board browsing unit can, for example, allow a specific customer to browse information stored in the electronic bulletin board information storage unit as a web site.
[0034]
Here, the specific customer refers to a customer identified by customer identification information permitted to be browsed by the electronic bulletin board information browsing permission unit. Of course, only such specially authorized customers can be browsed to the outside, but there may be cases where it is not necessary to provide such restrictions internally. Naturally, the administrator of this system and the person in charge of providing services to customers can browse the contents of the electronic bulletin board via the electronic bulletin board viewing unit.
[0035]
In this browsing, only the contents of the e-mail exchanged by the user can be viewed in the above-mentioned electronic bulletin board browsing permission section, so that the user may feel as if he / she has his own dedicated electronic bulletin board. By feeling that their own dedicated electronic bulletin board, that is, a private bulletin board, has been established, customers are released from the fear that a third party other than the person in charge may see the contents of the bulletin board, and usually make a statement There is a tendency for more information to be expressed. For example, they may be in trouble personally, but do not want to be known to other people, or they may be ashamed if they are known, but want to do so.
[0036]
By using a so-called private electronic bulletin board as described above, there is an effect that the superiority of the customer can be tickled and information that cannot be normally obtained from the customer can be easily obtained. In addition, since the contents can be easily grasped at a glance, there is little complication of information, and it is excellent as a tool for providing information to customers. As described above, according to the present invention, it is possible to realize a mechanism that mixes a good point of an e-mail and a good point of an electronic bulletin board and provides a special service to a customer.
[0037]
Further, the electronic bulletin board information browsing unit is generally configured to be able to browse the transmitted / received mail information stored in the electronic bulletin board information storage unit and to further write on the electronic bulletin board. This writing can be done by both the customer and the person in charge of the customer. Of course, a configuration in which writing as a bulletin board is prohibited may be used.
[0038]
<Processing Flow of First Embodiment>
[0039]
Next, the flow of processing according to the first embodiment will be described.
[0040]
As shown in FIG. 3, the processing flow of the present embodiment includes customer identification information for identifying a customer, customer attribute information that is information indicating the attribute of the customer, an e-mail address used by the customer, A customer management step (Step S0301) for associating and managing an e-mail, an e-mail transmitting step (Step S0302) for transmitting an e-mail to an e-mail address of a customer managed by the customer management unit, E-mail receiving step (step S0303) for receiving an e-mail from a customer managed in step S0303; contents of the e-mail transmitted from the e-mail transmission unit; The transmitted / received mail information including the contents of the mail is associated with the e-mail address managed by the customer management unit. An electronic bulletin board information accumulation step for stacking (step S0304), and a customer identified by specific customer identification information according to customer attribute information managed by the customer management unit for browsing by the electronic bulletin board information browsing unit. An electronic bulletin board information browsing permission step (step S0305), and sending and receiving mail information stored in the electronic bulletin board information storage unit are identified by the customer identification information permitted to be viewed in the electronic bulletin board browsing permission step. Electronic bulletin board information browsing step (step S0306) for enabling browsing to the customer to be performed.
[0041]
<Embodiment 2>
[0042]
Next, a second embodiment will be described.
[0043]
<Concept of Embodiment 2>
[0044]
In the second embodiment, the private electronic bulletin board system of the first embodiment is further provided with a configuration in which the opinion of a person in charge can be exchanged between persons in charge. As described in the first embodiment, the transmission and reception mail information stored in the electronic bulletin board information storage unit can be viewed by the person in charge of the customer. As a viewing method, in addition to a method of browsing from the electronic bulletin board information browsing unit, a method of directly acquiring information from the electronic bulletin board information accumulating unit can be considered.
[0045]
In addition, a plurality of persons may be in charge of one customer. In some cases, a plurality of persons are in charge of a virtual person using a pseudonym. In this case, work such as handover of business to one customer may occur between a plurality of persons in charge, and a mechanism for exchanging information between persons in charge of the present embodiment is effective.
[0046]
Furthermore, there is a case where a single person in charge of a single customer has a so-called supervisor, who gives advice to the person in charge. In that case, if one person wants to ask for advice because he is wondering how to respond to the customer, or is required to settle an item for which he has no authority to approve, Information can be exchanged with the person in charge of the boss efficiently by using the mechanism of this embodiment.
[0047]
<Configuration of Second Embodiment>
[0048]
The configuration of the second embodiment is basically the same as the configuration of the first embodiment.
[0049]
FIG. 4 is a diagram illustrating an example of a functional block according to the second embodiment. As shown in this figure, the private electronic bulletin board system 0400 of the present invention includes a customer management unit 0402, an electronic mail transmitting unit 0401, an electronic mail receiving unit 0403, an electronic bulletin board information storage unit 0404, and an electronic bulletin board information browsing unit. 0405, and an electronic bulletin board information browsing permission unit 0406. The configuration so far is the same as in the first embodiment. The feature of the configuration of the present embodiment is that, in addition to the above configuration, a person in charge electronic bulletin board information storage unit 0407, a person in charge assignment management unit 0408, and a person in charge electronic bulletin information browsing unit 0409 are provided. is there.
[0050]
Of the above, the description of the configuration already described in the first embodiment will be omitted, and the configuration that is characteristic only in the present embodiment will be described below.
[0051]
<Personal Assignment Management Department>
[0052]
The “person assignment management unit” associates and holds the person identification information for identifying the person in charge of providing the service to the customer and the customer identification information of the customer in charge of the person. In the present embodiment, it is assumed that a plurality of persons are assigned to one customer. The relationship between two or more persons is that if there are two or more persons who share the same function, one person is the main person and the other person is a sub person, etc. There may be various relationships, for example, when there is a so-called supervisor who gives advice to the person in charge. Further, the management by the person assignment management unit is to keep the relationship between the customer and the person in charge always up-to-date, and the updating work is performed regularly or irregularly. Such information is always kept up-to-date by deletion, addition, modification and the like.
[0053]
<Responsible electronic bulletin board information storage section>
[0054]
Next, the person in charge electronic bulletin board information storage unit will be described.
[0055]
The “person in charge electronic bulletin board information storage unit” is a person in charge managed by the person in charge assignment management unit, and the customer identification information of the customer in charge has two or more person identifications having common customer identification information. Only two or more persons identified by the information are to store customer information relating to the customer in association with the one customer identification information.
[0056]
For example, consider a case in which both a customer "Kinoshita" and a supervisor "Yamashita" are in charge of a customer "Mr. Suzuki". The person in charge, Kinoshita, got the information that the customer, Mr. Suzuki, liked the lipstick (product identification number 01) purchased first. The person in charge "Kinoshita" writes this history in the person's electronic bulletin board information storage section as "purchasing lipstick 01 for the first time,""I like it very much." This information is also confirmed by the supervisor's person in charge, "Yamashita", through the person in charge's electronic bulletin board information storage unit. Then, the boss “Yamashita” writes a comment “Please recommend a foundation 04 of a color that matches the lipstick 01” in the person in charge electronic bulletin board information storage unit. Then, the contents are browsed by the person in charge "Kinoshita", and the person in charge "Kinoshita" is prompted for the next action for the corresponding customer. The function of the person in charge bulletin board information storage unit accumulates information for a plurality of persons corresponding to one customer to exchange opinions as described above. “Customer information” therefore refers to information about the customer. Information about customers includes various types of customer information, such as the history of exchanges between the customer and the person in charge via e-mail, the impression of the person in charge of the customer, the consultation between the persons in charge of how to deal with the customer, etc. I do. Of course, all or some of them may be used. Also, "... for only two or more persons in charge ... to accumulate". This is to prohibit other persons who are not in charge of one customer from writing and writing information.
[0057]
<Responsible person electronic bulletin information reading section>
[0058]
The "person-in-charge electronic bulletin board information browsing unit" is for enabling the customer information stored in the person-in-charge electronic bulletin board information storage unit to be viewed by the person in charge associated with the customer identification information. The browsing may be performed in a web format, or may be performed by acquiring data in a file and opening the file to browse the customer information. That is, the "viewing format" does not matter.
[0059]
Also, the "person in charge" is permitted to view, but the person in charge is only the person in charge of one customer, and the person in charge of other persons who are not in charge of one customer can view it. Is not allowed. Of course, if a system is adopted in which all persons in charge are assigned to one customer, all persons can browse.
[0060]
Further, since this portion is only for the purpose of exchanging information inside the company, such as sales, the customer cannot view it.
[0061]
<Processing Flow of Second Embodiment>
[0062]
FIG. 5 is a flowchart showing the flow of the process according to the second embodiment. As shown in this figure, in this embodiment, in addition to the processing flow of the first embodiment, furthermore, person identification information for identifying a person in charge of providing service to the customer, and the person in charge Assignment management step (step S0501) for associating and holding the customer identification information of the customer to be executed, and two or more staffs whose customer identification information associated by the staff assignment management unit has common customer identification information. A person-in-charge electronic bulletin board information storing step (step S0502) in which only two or more persons identified by the identification information store customer information relating to the customer in association with the customer identification information (step S0502); A participant's electronic bulletin board information browsing system for enabling a person associated with the customer identification information to browse the customer information stored in the section. Tsu, further comprising a flop (step S0503), the.
[0063]
<Embodiment 3>
[0064]
Next, a third embodiment will be described.
[0065]
<Concept of Embodiment 3>
[0066]
The third embodiment is an embodiment based on the second embodiment. The feature point is that, when a mail transmission flag is set for the customer information stored in the person-in-charge electronic bulletin board information storage unit described in the second embodiment, the customer information is transmitted to the customer in charge as a message by mail. It is in the point.
[0067]
As described above, the information stored in the person-in-charge electronic bulletin board information storage unit is intended to exchange information only between the persons in charge of the customer, and is not shown to the customer in principle. However, while information is being exchanged between the persons in charge, some information may be useful if the information is directly notified to the customer. Therefore, in the present embodiment, by setting a specific flag for the information, the information can be automatically transmitted to the customer by e-mail.
[0068]
<Configuration of Third Embodiment>
[0069]
The configuration of the third embodiment is basically the same as the configuration of the second embodiment. That is, a customer management unit, an e-mail transmitting unit, an e-mail receiving unit, an electronic bulletin board information storage unit, an electronic bulletin board information browsing unit, an electronic bulletin board information browsing permission unit, and a responsible person electronic bulletin board information storage unit A person in charge assignment managing unit and a person in charge electronic bulletin information browsing unit.
[0070]
However, the characteristic point is that the customer information stored in the person in charge electronic bulletin board information storage unit has a flag. The flag is an electronic mark indicating that the information is intended to be transmitted to a customer by mail. It is characterized in that customer information having this flag can be stored in the person in charge electronic bulletin board storage unit.
[0071]
Further, the customer information having such a flag is automatically transmitted from the electronic mail transmitting unit.
[0072]
As described in the first embodiment, the electronic mail transmitted from the electronic mail transmitting unit is configured to be stored as transmitted / received mail information in the electronic bulletin board information storage unit, and thus the flag is set. As a result, the same processing is performed on the mail transmitted to the customer. That is, the electronic mail transmitted by setting the flag is stored in the electronic bulletin board storage unit. Thereafter, the electronic bulletin board can be browsed from the browsing unit.
[0073]
FIG. 6 is a block diagram conceptually showing a state of the person in charge electronic bulletin board information storage unit of this embodiment.
[0074]
As shown in this figure, the person in charge having the person in charge ID “A” and the person having the person in charge ID “B” become the person in charge in the person in charge electronic bulletin board information storage unit as the person in charge of the customer identification information “Yamada-sama”. Has accumulated opinion exchange information. First, in the customer information ID “01”, the person in charge whose person ID is A records “purchasing lipstick 01 for the first time”. Further, the same person in charge records "I like it very much" in the customer information ID02. The person in charge whose person ID is B who sees the customer information writes "Please recommend a foundation 04 of a color that matches the lipstick 01" in the customer information ID 03. In response to this, the person in charge having the person ID A writes in the customer information ID 04, "I recommend a foundation that is perfect for the purchased lipstick." Further, the person in charge having the person in charge ID A sets the mail transmission flag to “ON”. Then, the content of the customer information ID 04 "Recommend a foundation that is perfect for the purchased lipstick." Is automatically sent to the customer indicated by the customer identification information "Yamada-sama." As described above, according to the present embodiment, a mechanism in which the work efficiency is improved by directly sending the mail during the exchange between the persons in charge is provided. The reason for the improvement of the work efficiency is that, with this mechanism, the person in charge with the person ID A receives the advice “the foundation 04 of the color matching the lipstick 01 with the person with the person ID B”. It is not necessary to report that the e-mail was sent in response to "Please recommend".
[0075]
<Processing Flow of Third Embodiment>
[0076]
The processing flow of the present embodiment is based on the processing flow of the second embodiment, and furthermore, the step of storing the person in charge electronic bulletin board information is intended for the person in charge to send an e-mail to the customer. Storing the customer information having a flag indicating that the information is information (step S0701), wherein the e-mail transmitting step includes transmitting the customer information having the flag to an e-mail address of the customer ( Step S0702) is further included.
[0077]
<Embodiment 4>
[0078]
Next, a fourth embodiment will be described.
[0079]
<Concept of Embodiment 4>
[0080]
The fourth embodiment is based on the first embodiment and the like, and is characterized in that an attribute changing unit for changing a browsable attribute in the customer attribute information, which determines whether the electronic bulletin board can be viewed or not, is provided. It is an electronic bulletin board system. As described above, browsing the electronic bulletin board is one purpose of providing a higher quality service to the customer. Therefore, it is preferable that the service for the customer is increased in accordance with the purchase history of the customer, the purchase amount, the discount amount, the purchase frequency, the visit frequency, and the like. For example, when the purchase amount exceeds a certain amount, the customer may be treated as a superior customer. Then, when the purchase amount exceeds a certain amount, the exchange of information only via e-mail in the past can be confirmed and exchanged through the bulletin board. It is the function of the attribute change unit of the present embodiment to change the customer attribute information for this purpose.
[0081]
<Configuration of Embodiment 4>
[0082]
FIG. 8 is a diagram illustrating an example of a functional block according to the present embodiment. This embodiment has a configuration basically similar to that of the first embodiment. That is, it has a customer management unit 0802, an electronic mail transmitting unit 0801, an electronic mail receiving unit 0803, an electronic bulletin board information storage unit 0804, an electronic bulletin board information browsing unit 0805, and an electronic bulletin board information browsing permission unit 0806. It has an attribute changing unit 0807 characteristically. Further, Embodiment 3 has a basic configuration, and includes a customer management unit, an electronic mail transmission unit, an electronic mail reception unit, an electronic bulletin board information storage unit, an electronic bulletin board information browsing unit, an electronic bulletin board information browsing permission unit, It may be configured to include a person in charge electronic bulletin board information accumulation unit, a person in charge assignment management unit, and a person in charge electronic bulletin information browsing unit, and further have an attribute changing unit.
[0083]
The parts other than the attribute change unit have already been described, and will not be repeated here.
[0084]
The “attribute changing unit” changes the attribute information of the customer management unit. In particular, in the attribute information, the attribute that determines whether or not the customer is allowed to view the electronic bulletin board information via the electronic bulletin board information browsing unit is changed from the non-browsing attribute to the browsable attribute. The reverse is also acceptable. This change may be manually input to the attribute change unit, or may be automatically performed according to parameters such as the customer's purchase history, purchase amount, discount amount, purchase frequency, and visit frequency as described above. The configuration may be changed dynamically.
[0085]
The change of the attribute includes a change in various forms such that the user can simply browse and write in addition to browsing.
[0086]
<Processing Flow of Fourth Embodiment>
[0087]
FIG. 9 shows a flow of processing according to the present embodiment. This processing includes a customer identification information acquisition step (step S0901) for acquiring customer identification information of a customer whose attribute relating to browsing of the electronic bulletin board included in the customer attribute information is not browsed, and a customer identification information acquisition unit that acquires the customer identification information. A determining step (step S0902) for determining whether the customer information or the transmitted / received mail information of the customer identified by the identification information satisfies a predetermined condition; and that the determination result in the determining step satisfies a predetermined condition. If the determination is affirmative, an attribute change step (step S0903) of changing the customer attribute information from a non-browsing attribute in which browsing of the electronic bulletin board is not possible to a browsable attribute in which browsing of the electronic bulletin board is possible is performed. Further, it is based on the flow of the processing of the first embodiment.
[0088]
【The invention's effect】
As described above, by providing a service using a private electronic bulletin board to a customer according to the present invention, a sense of superiority of the customer can be tickled, and information that cannot be normally obtained from the customer can be easily obtained. This has the effect. In addition, since the contents can be easily grasped at a glance, there is little complication of information, and it is excellent as a tool for providing information to customers. As described above, according to the present invention, it is possible to realize a mechanism that mixes a good point of an e-mail and a good point of an electronic bulletin board and provides a special service to a customer.
[Brief description of the drawings]
FIG. 1 is a diagram showing the concept of the present invention.
FIG. 2 is a functional block diagram according to the first embodiment;
FIG. 3 is a diagram showing a flow of processing according to the first embodiment;
FIG. 4 is a functional block diagram of a second embodiment.
FIG. 5 is a diagram showing a processing flow according to the second embodiment;
FIG. 6 is a functional block diagram of a third embodiment.
FIG. 7 is a diagram showing a processing flow according to the third embodiment;
FIG. 8 is a functional block diagram according to a fourth embodiment.
FIG. 9 is a diagram showing a processing flow according to the fourth embodiment;
[Explanation of symbols]
0200 Private electronic bulletin board
0201 E-mail sending unit
0202 Customer Management Department
[0203] E-mail receiving unit
0204 Electronic bulletin board information storage
0205 Electronic bulletin board reading unit
0206 Electronic bulletin board information browsing permission section

Claims (11)

A customer management unit that manages customer identification information for identifying the customer, customer attribute information that is information indicating the attribute of the customer, and an e-mail address used by the customer;
An e-mail transmission unit that transmits an e-mail to an e-mail address of a customer managed by the customer management unit,
An e-mail receiving unit that receives an e-mail from the customer managed by the customer management unit,
The transmission / reception mail information including the contents of the e-mail transmitted from the e-mail transmission unit and the contents of the e-mail from the customer received by the e-mail reception unit, the e-mail managed by the customer management unit An electronic bulletin board information storage unit for storing in association with an address;
An electronic bulletin board information browsing unit for enabling the transmission and reception mail information stored in the electronic bulletin board information storage unit to be viewed by a customer identified by customer identification information corresponding to the associated electronic mail address;
An electronic bulletin board information browsing permission unit that permits browsing by the electronic bulletin board information browsing unit to a customer identified by specific customer identification information according to customer attribute information managed by the customer management unit;
A private electronic bulletin board system having Person-in-charge identification information for identifying a person in charge of providing the service to the customer, and a person-assignment management unit that holds the customer identification information of the customer in charge of the person in charge,
Only the two or more persons identified by the two or more persons identification information, in which the customer identification information associated with the person assignment management unit has the common customer identification information, are associated with the customer identification information and are associated with the customer. An electronic bulletin board information storage unit for storing customer information;
A person in charge electronic bulletin board information browsing unit for enabling the person in charge associated with the customer identification information to browse the customer information stored in the person in charge electronic bulletin board information storage unit,
The private electronic bulletin board system according to claim 1, further comprising: In the person in charge electronic bulletin board information storage unit, it is possible to store customer information having a flag indicating that the person in charge is information intended to send mail to the customer,
The private electronic bulletin board system according to claim 2, wherein the electronic mail transmitting unit transmits the customer information having the flag to an electronic mail address of the customer. 2. The private electronic bulletin board system according to claim 1, further comprising: an attribute change unit that changes customer attribute information from a non-browseable attribute in which the electronic bulletin board cannot be browsed to a browseable attribute in which the electronic bulletin board can be browsed. A customer management step of managing customer identification information for identifying a customer, customer attribute information that is information indicating the attribute of the customer, and an email address used by the customer;
An e-mail transmission step of transmitting an e-mail to an e-mail address of a customer managed by the customer management unit,
An e-mail receiving step of receiving an e-mail from a customer managed by the customer management unit,
The transmission / reception mail information including the contents of the e-mail transmitted from the e-mail transmission unit and the contents of the e-mail from the customer received by the e-mail reception unit, the e-mail managed by the customer management unit An electronic bulletin board information accumulating step for accumulating the information in association with the address;
An electronic bulletin board information browsing permission step of permitting browsing by the electronic bulletin board information browsing unit to a customer identified by specific customer identification information according to customer attribute information managed by the customer management unit;
Electronic bulletin board information browsing for enabling the transmission and reception mail information stored in the electronic bulletin board information storage unit to be viewed by a customer identified by the customer identification information permitted to be viewed in the electronic bulletin board browsing permission step. Steps and
A method for operating a private electronic bulletin board system having: A clerk assignment management step of associating clerk identification information identifying a clerk responsible for providing service to the customer with customer identification information of the customer in charge of the clerk,
Only the two or more persons identified by the two or more persons identification information, in which the customer identification information associated with the person assignment management unit has the common customer identification information, are associated with the customer identification information and are associated with the customer. An electronic bulletin board information storage step for storing customer information;
A person in charge electronic bulletin board information browsing step for enabling the person in charge associated with the customer identification information to view the customer information stored in the person in charge electronic bulletin board information storage unit;
The private electronic bulletin board system operating method according to claim 5, further comprising: further,
The person in charge electronic bulletin board information accumulating step further includes a step of accumulating customer information having a flag indicating that the person in charge is information intended to send an e-mail to the customer,
The private electronic bulletin board system operating method according to claim 5, wherein the electronic mail transmitting step further comprises a step of transmitting the customer information having the flag to an electronic mail address of the customer. A customer identification information acquisition step of acquiring customer identification information of a customer whose browsing attribute of the electronic bulletin board included in the customer attribute information is not viewable;
A determination step of determining whether the customer information of the customer identified by the customer identification information acquired by the customer identification information acquisition unit or the transmitted / received mail information satisfies a predetermined condition;
When it is determined that the determination result in the determining step satisfies a predetermined condition, the customer attribute information can be browsed from the browsing disabled attribute in which browsing of the electronic bulletin board is disabled. The private electronic bulletin board system operating method according to claim 6, further comprising: an attribute changing step of changing to a viewable attribute. A customer management unit that manages customer identification information for identifying a customer, customer attribute information that is information indicating the attribute of the customer, and address information used by the customer in association with each other;
An image transmission unit that transmits an image to address information used by a customer managed by the customer management unit,
An image receiving unit that receives an image from a customer managed by the customer management unit,
The transmission / reception image information including the content of the image transmitted from the image transmission unit and the content of the image from the customer received by the image reception unit is used as address information used by the customer managed by the customer management unit. An electronic bulletin board information storage unit for storing in association with
An electronic bulletin board information browsing unit for enabling the transmission / reception image information stored in the electronic bulletin board information storage unit to be viewed only by a customer identified by customer identification information corresponding to address information used by the associated customer When,
An electronic bulletin board information browsing permission unit that permits browsing by the electronic bulletin board information browsing unit to a customer identified by specific customer identification information in accordance with customer attribute information managed by the customer management unit. Private electronic bulletin board system 4. The private electronic bulletin board system according to claim 3, further comprising: an attribute changing unit that changes a customer attribute from a non-browsing attribute that does not allow browsing of the electronic bulletin board to a browsable attribute that allows browsing of the electronic bulletin board. A customer management unit that manages customer identification information for identifying the customer, customer attribute information that is information indicating the attribute of the customer, and an e-mail address used by the customer;
An e-mail transmission unit that transmits an e-mail to an e-mail address of a customer managed by the customer management unit,
An e-mail receiving unit that receives an e-mail from the customer managed by the customer management unit,
The transmission / reception mail information including the contents of the e-mail transmitted from the e-mail transmission unit and the contents of the e-mail from the customer received by the e-mail reception unit is identified by a customer identification managed by the customer management unit. An electronic bulletin board information storage unit for storing in association with information;
An electronic bulletin board information browsing unit for enabling the transmission and reception mail information stored in the electronic bulletin board information storage unit to be viewed by a customer identified by the associated customer identification information;
An electronic bulletin board information browsing permission unit that permits browsing by the electronic bulletin board information browsing unit to a customer identified by specific customer identification information according to customer attribute information managed by the customer management unit;
A private electronic bulletin board system having

Images