JP2004272619A - Failure notification system - Google Patents

Abstract

An object of the present invention is to provide a failure notification system that uses a wireless communication technology, has a low-cost and flexible system configuration, and can notify an administrator of a PHS telephone by voice and a Web page.
SOLUTION: As a system for connecting a PHS telephone 1 having a browser function and a failure notification device 4 via a PHS control device (switch) 3, the failure notification device 4 transmits voice information for notifying the occurrence of a failure to the switch 3. A call is transmitted to the PHS telephone 1 via the network, and further information regarding the failure is provided via the network in response to a request via the network 5 by the browser function of the PHS telephone 1. Further, the detected failure occurrence information is transmitted to the failure notification device 4 from the monitoring device 21 that monitors the target device, using the wireless modem 22.
[Selection diagram] Fig. 1

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a failure notification system for notifying a predetermined notification destination of a failure such as a failure or malfunction of an apparatus, and a failure such as intrusion of a suspicious person.
[0002]
[Prior art]
2. Description of the Related Art Systems that detect the occurrence of a failure by a sensor and notify the contact to a remote manager or the like of the failure have conventionally been implemented in various modes.
For example, in a failure notification system using a PHS (Personal Handy-phone System) as shown in FIG. 6, a failure notification device 60 transmits a failure message to a PHS telephone 63 via a PHS control device 61 and a PHS base station 62 by a voice message. The occurrence is notified.
[0003]
In recent years, a network communication system using a mobile phone having an e-mail communication function has been developed (see Patent Document 1).
Therefore, a failure notification system using a mobile phone having such an e-mail communication function is also being considered, and a failure notification device notifies a mobile phone of occurrence of a failure to a mobile phone via a network such as the Internet.
[0004]
[Patent Document 1]
JP-A-11-355468.
[0005]
[Problems to be solved by the invention]
In the notification by voice message, since information about the failure was not recorded, there was a problem that if the notification message was missed, the administrator could not confirm it again.
Further, in the notification by e-mail, when the mobile phone is busy, the e-mail cannot be received, and there is a problem that the urgent notification cannot be reliably performed.
[0006]
In addition, the transmission of the fault occurrence information detected by the sensor to the fault notification device is performed via a wired line. And the flexibility of the system configuration was poor.
[0007]
The present invention has been made in view of the above-described conventional circumstances, and has as its object to provide a failure notification system that rationally solves the above-described problem using a wireless communication technology using a mobile phone.
Further objects of the present invention will be apparent in the following description.
[0008]
[Means for Solving the Problems]
The present invention is a failure notification system for connecting a mobile phone and a failure notification device via an exchange, wherein the failure notification device transmits voice information for notifying the occurrence of a failure to the mobile phone via the exchange. Then, when there is a request via the network to the failure notification device by the browser function provided in the mobile phone, the failure notification device provides information on the failure to the mobile phone via the network.
[0009]
That is, the occurrence of a failure is notified to the mobile phone by voice, and when the administrator wants to obtain more detailed information, the information can be obtained by accessing the failure notification device using the browser function of the mobile phone.
Here, as information on the failure provided by the browser function, for example, in addition to detailed information such as a failure occurrence location, a failure occurrence time, and a degree of the failure, whether or not a failure occurrence notification has been made to another administrator It may be a failure notification situation such as
[0010]
Also, the present invention is a failure notification system for transmitting failure occurrence information from a monitoring device to a failure notification device, wherein the monitoring device transmits the detected failure occurrence information to the failure notification device via an exchange using a wireless modem. Then, the failure notification device associates the failure occurrence information received from the monitoring device with the pre-registered notification destination telephone and the pre-registered voice notification message, and transmits the voice notification message to the notification destination telephone via the exchange. .
[0011]
In other words, the fault occurrence information detected by the sensors and the like is transmitted from the monitoring device to the fault notification device by wireless communication, so no special construction is required when changing the installation location or number of sensors, and the system configuration Can be easily changed.
[0012]
Here, in the above two inventions, when a management system mainly in a private area is constructed, for example, for managing the operation status of a certain facility or apparatus, a PHS telephone is used as a mobile phone, and a private branch exchange is used as an exchange. (PHS controller) is preferably used. In this case, the system can be constructed with a low-cost and simple configuration. In addition, it is preferable that the mobile phone carried by the administrator be provided with a call waiting function. In this case, a voice notification can be reliably given to the administrator.
[0013]
BEST MODE FOR CARRYING OUT THE INVENTION
The present invention will be specifically described based on examples.
FIG. 1 shows a failure notification system according to a first embodiment of the present invention. The failure notification system according to this embodiment includes a required number of PHS telephones 1, a required number of PHS base stations 2, and a PHS functioning as a private branch exchange. The control device 3 includes a failure notification device 4 including a server computer.
[0014]
The PHS telephone 1 is a publicly known one, and particularly has a Web browser function, and has a display function of displaying information acquired as a Web page on a liquid crystal screen.
The PHS base station 2 is installed at a location necessary for defining a communication area, and performs wireless communication with the PHS telephone 1.
[0015]
The PHS control device 3 also has a function of connecting the PHS telephone 1 to a public line (not shown), but has a private branch exchange function of connecting the PHS telephones 1 to each other by extension. The PHS control device 3 has an extension interface for connecting to the failure notification device 4 via a telephone line for performing voice communication, and connects the PHS telephone 1 and the failure notification device 4 by extension. Further, the PHS control device 3 has a data interface for performing information communication based on TCP / IP via the LAN 5, and performs information communication with the failure notification device 4, and further, as described in the second embodiment. The information communication with the failure detection sensor side is performed.
[0016]
The failure notification device 4 has a function of notifying the PHS telephone 1 of the occurrence of a failure by voice and a function of providing information on the failure to the PHS telephone 1 as a Web page. By executing a predetermined program using resources, it has a functional configuration as shown in FIG.
[0017]
That is, the failure notification device 4 includes an information input unit 11 that receives information of the detected failure occurrence, an information storage unit 12 that stores and holds the received failure occurrence information, and an information notification unit that performs a voice notification process of the failure occurrence. 13. A voice interface 14 comprising a voice telephone board for writing a telephone to a predetermined notification destination telephone number, a LAN interface 15 for performing information communication based on TCP / IP, and a process of providing a predetermined Web page in response to a request from a browser function It has a Web server unit 16.
Note that, as shown in the second embodiment, information on a fault detected directly (contact point) or via the LAN 5 is input to the information input unit 11 as shown in the second embodiment.
[0018]
Here, the information storage unit 12 stores and holds information in a table format as shown in FIGS.
The table shown in FIG. 3 is mainly for management, and a voice message for notifying the occurrence of a fault (failure content to be notified), a fault level, and a notification destination telephone number are registered in advance in association with a fault number as an identifier. ing.
[0019]
Here, the fault level is set to the highest priority, the highest priority, the normal, and the like, and the voice notification process is performed from the highest level among the faults that have occurred.
In addition to the telephone number of a normal PHS telephone, a group telephone number for forming an arbitrary group with a plurality of PHS telephones and simultaneously transmitting to the group is provided as a notification destination telephone number, and all PHS telephones in the premises. , And a broadcast notification number for simultaneously transmitting to a plurality of PHS telephones are registered.
Accordingly, when the sensor notifies the occurrence of a failure with a predetermined failure number, the failure notification device 4 transmits a predetermined voice message to a notification destination corresponding to the priority corresponding to the number.
[0020]
The table shown in FIG. 4 is mainly for managing the execution status of the failure occurrence notification and providing this as a Web page, and in association with the failure number, the date and time of the failure occurrence, the notification status, Whether or not the notification destination has been confirmed is recorded as a history.
[0021]
Here, in the notification state, a state in which the notification has already been made, a state in which the notification has not been completed for all the contacts, and a state in which the notification has failed due to a failure to connect the line are recorded. . In addition, whether or not the notification destination has been confirmed is recorded as to whether or not the notification destination has confirmed the details of the failure information by accessing the Web browser.
Therefore, the Web browser allows the administrator to check the status of notification to other administrators in addition to detailed information on the failure, such as the date and time of the occurrence of the failure, and to take measures in cooperation with the other administrators. It can be done smoothly.
[0022]
Next, a processing operation according to the present embodiment will be described.
When the occurrence of a failure is detected from the sensor side and the information is transmitted, the failure notification device 4 receives the information from the information input unit 11 and stores the information in the information storage unit 12. Then, based on the table shown in FIG. 3, the information notification unit 13 notifies the notification destination telephone number of a voice message corresponding to the failure number of the information received according to the failure level.
That is, a call is made to the notified telephone number through the voice interface 14, and a call is made to the PHS telephone 1 of the notified telephone number via the PHS control device 3 and the PHS base station 2. Then, when the telephone is connected, a voice message is transmitted and played, and thereafter, the telephone line is disconnected, and the voice notification process ends.
[0023]
When the administrator inputs a predetermined URL to the PHS telephone 1 and accesses the PHS telephone 1 by the browser function in order to know the details of the failure occurrence information or to reconfirm the failure occurrence information, the request access is performed by the PHS base station 2 and the PHS control device. 3 to the fault notification device 4 via the LAN 5.
In the failure notification device 4, the request access is processed by the LAN interface 15, and when the connection with the requesting PHS telephone 1 is established, the Web server unit 16 displays a predetermined Web page in response to the request from the PHS telephone 1. By performing a procedure such as providing the information, the recorded information of the requested failure number among the information recorded in the information storage unit 12 is provided to the PHS telephone 1 that has issued the request. The PHS telephone 1 displays the provided information on the failure on the display and presents it to the administrator.
[0024]
FIG. 6 shows a failure notification system according to a second embodiment of the present invention. The same parts as those in the first embodiment are denoted by the same reference numerals, and duplicate description will be omitted.
The failure notification system of this example is characterized in that information on the detected failure is transmitted to the failure notification device 4.
[0025]
In the system of this example, a monitoring device 21 is attached to the device 20 to be monitored for the occurrence of a fault, and information on the occurrence of a fault detected by monitoring a voltage change by a sensor or the like is wirelessly transmitted using the PHS modem 22 provided in the monitoring device 21. Send. That is, when the occurrence of a failure is detected by a sensor provided at a required portion of the device 20 to be monitored and is input to the monitoring device 21, the monitoring device 21 detects a failure set in advance according to the location and degree of the failure. The number is wirelessly transmitted to the failure notification device 4 using the PHS modem 22.
[0026]
The failure number transmitted from the PHS modem 22 is transmitted to the private branch exchange 3 via the base station (BS) 2 and the private branch exchange (PHS controller) 3, and is transmitted from the data interface of the private branch exchange 3 via the LAN 5 to the failure notification device. 4 is input to the information input unit 11.
When a failure number is input to the failure notification device 4, the same processing as in the first embodiment is performed, and a failure message is notified to the PHS telephone 1 registered as a contact by a voice message. If there is a request from the telephone 1 using a browser, information on the failure is provided.
[0027]
Here, since the notification by voice from the failure notification device 4 and the provision of information to the browser are performed in separate procedures, the notification by voice message to a telephone having no browser function, such as the conventional fixed telephone 23, is performed. It can be carried out. Therefore, voice notification can be made by extension telephone using various telephones in the premises.
Note that the PHS telephone has advantages that the configuration is easy and inexpensive, and that the extension telephone function can be used. Therefore, the above embodiment has been described using the PHS telephone. The present invention can be implemented by using a mobile phone having the functions necessary for the above.
[0028]
【The invention's effect】
As described above, according to the present invention, the fault notification system is configured using the wireless communication technology, so that the system configuration can be made inexpensive and flexible, and the notification to the administrator is also necessary and sufficient. It can be carried out in various modes.
[Brief description of the drawings]
FIG. 1 is a diagram illustrating a failure notification system according to a first embodiment of the present invention.
FIG. 2 is a configuration diagram of a failure notification device according to an embodiment of the present invention.
FIG. 3 is a configuration diagram of an information management table according to the embodiment of the present invention.
FIG. 4 is a configuration diagram of an information recording table according to the embodiment of the present invention.
FIG. 5 is a diagram illustrating a failure notification system according to a second embodiment of the present invention.
FIG. 6 is a diagram showing a conventional failure notification system.
[Explanation of symbols]
1: PHS telephone, 2: PHS base station,
3: PHS control device (exchange) 4: Failure notification device
5: LAN, 12: information storage unit,
13: information notification unit, 14: voice interface,
15: LAN interface, 16: Web server,
21: monitoring device, 22: PHS modem,

Claims (2)

A failure notification system that connects a mobile phone and a failure notification device via an exchange,
The mobile phone has a browser function,
The failure notification device provides a function of transmitting voice information for notifying the occurrence of a failure to the mobile phone via the exchange, and provides information on the failure via the network in response to a request via the network by a browser function of the mobile phone. And a function for notifying a failure. A failure notification system for transmitting failure occurrence information from a monitoring device to a failure notification device,
The monitoring device has a function of transmitting the detected failure occurrence information to the failure notification device via the exchange using a wireless modem,
The failure notification device has a function of associating the failure occurrence information received from the monitoring device with a pre-registered notification destination telephone and a pre-registered voice notification message, and a voice notification message associated with the associated notification destination telephone via the exchange. A failure notification system having a function of transmitting a message.

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