JP2004118430A - Professional introduction method and server for professional introduction - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a professional introduction method and server for professional introduction capable of selectively introducing an optimum professional by a coordinator on behalf of a consultor without requiring the direct selection by the consultor, and giving a proper answer to the consultation of the consultor by the professional. <P>SOLUTION: This method comprises the step of urging the consultor to select one coordinator of a plurality of coordinators displayed on a Web page, the step of urging the selected coordinator to select the professional, and the step of urging the selected professional to answer the consultation of the consultor. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an expert introduction method and an expert introduction server in which an expert selected and introduced by a coordinator selected from a plurality of coordinators responds to a consultation such as a question and a request of a consultant.
[0002]
[Prior art]
In general, various genres of specialists are needed to solve legal problems. In addition, there is a problem that even the specialist is not good at the specialty, and does not know which specialist can listen to, and does not know what and how to ask. In addition, the same legal problem has different solutions and compromises depending on the individual's problem.
[0003]
In anticipation of the occurrence of such problems, experts are hired in advance as advisors, and whenever a problem occurs, experts are searched for answers. Alternatively, some people consult with close people.
[0004]
However, in the above-mentioned method, there were a problem that the personal network of the questioner greatly affected the range of answers, and a problem that a specialist could not be selected without finding an appropriate specialist. In addition, there was a problem that a solution could not be selected because only a small number of experts were able to meet and present a solution, and there was also a problem that a person-in-law with the expert occurred.
[0005]
One way to solve such problems is to select intellectual supporters for businesses and individuals in multiple directions from a number of specialists closely related to each region. An introductory member is assigned every time, a specialist who is willing to undertake intellectual support is searched for, selected based on objective evaluation including business processing specialty and performance, and its database is created via the Internet. A method is provided in which a database is received from a company or an individual via the Internet and, upon receiving a request for introduction of an intellectual supporter, immediately searches the database and mediates an appropriate specialist (see, for example, Patent Document 1). .
[0006]
[Patent Document 1]
JP 2001-319005 A
[0007]
[Problems to be solved by the invention]
However, in the above method, the questioner directly selects an expert, and if he or she does not know what to ask and what to ask, there is a possibility that the expert is erroneously selected. In addition, there is a problem that it takes time and cost if a variety of questions are asked to the experts after selecting the experts. In addition, there is a problem that if a specialist does not have a human relationship, a fundamental solution will not come out because he or she will take a stand-alone response. In addition, there is a problem that the higher the level of the expert, the more busy the person can take time, and the relative nature and level of the expert are relatively unknown.
[0008]
Therefore, an object of the present invention is to solve the above problems, and the coordinator selects an optimal expert instead of the consultant and introduces the consultant to the consultant without directly selecting the expert. Another object of the present invention is to provide an expert introduction method and an expert introduction server capable of giving an appropriate answer to a consultation of a consultant by the expert.
[0009]
[Means for Solving the Problems]
In order to achieve the above object, the present invention is configured as follows.
[0010]
According to a first aspect of the present invention, there is provided an expert introduction method in which a server is used to prompt an expert selected and introduced by a coordinator selected from a plurality of coordinators to respond to a consultation of a consultant. ,
Prompting the consultant to select one coordinator from the plurality of coordinators displayed on the web page by the server;
Prompting the selected coordinator to select an expert based on the question information from the consultant by the server;
Prompting the selected expert to answer the consultation of the consultant by the server.
[0011]
According to the second aspect of the present invention, in the step of prompting the counselor to select one coordinator from among the plurality of coordinators, one coordinator is identified based on attribute information of the plurality of coordinators who introduce experts. The expert introduction method according to the first aspect, which prompts a consultant to make a selection, is provided.
[0012]
According to a third aspect of the present invention, the attribute information of the coordinator includes the intimacy based on the amount of communication between each coordinator and an expert to which the coordinator can be introduced. Provide a referral method.
[0013]
According to a fourth aspect of the present invention, there is provided the expert introduction method according to the second or third aspect, wherein the attribute information of the coordinator includes gender information, age information, and consultation result information of each coordinator.
[0014]
According to the fifth aspect of the present invention, in the step of prompting the selected coordinator to select an expert, the selected coordinator is selected based on attribute information including gender information, age information, and consultation result information of the expert. An expert referral method according to any one of the first to fourth aspects of prompting is provided.
[0015]
According to the sixth aspect of the present invention, in an expert introduction server which prompts an expert selected and introduced by a coordinator selected from a plurality of coordinators to respond to a consultant,
A coordinator selection requesting means for causing the consultant to select one coordinator from the plurality of coordinators displayed on the web page,
Expert selection request means for allowing the coordinator selected by the coordinator selecting unit to select an expert based on the question information from the consultant;
An answer requesting means for prompting the selected expert to answer the consultation of the consultant is provided, and an expert introduction server is provided.
[0016]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
[0017]
According to one embodiment of the present invention, the expert introduction system for implementing the expert introduction method, the consultant does not directly select an expert and ask a question, but the consultant selects and selects a coordinator. This is a device that allows the coordinator to select and introduce the most appropriate specialist for the question of the consultant.
[0018]
As shown in FIG. 1, the expert introduction system includes a consultant-side terminal 1, a coordinator-side terminal 2, an expert-side terminal 3, and an expert introduction server 4 which is an expert introduction support device. A database 5 in which various information is input and stored; and a network 6 such as the Internet for connecting the consultant terminal 1, the coordinator terminal 2, the expert terminal 3, and the server 4 to each other. Like that.
[0019]
The consultant side terminal 1 is arranged on the consultant side. The consultant-side terminal 1 is, for example, a portable information terminal such as a personal computer, a mobile phone, or a PDA, and includes a control device, a storage unit, and a key and a mouse for inputting information to the control device. It has an input device such as a microphone and a microphone, a display device for displaying information from the control device, and a connection unit connectable to the network 6.
[0020]
The coordinator side terminal 2 is arranged on the coordinator side. The coordinator-side terminal 2 is, for example, a portable information terminal such as a personal computer, a mobile phone, or a PDA, and includes a control device, a storage unit, and a key or mouse for inputting information to the control device. It has an input device such as a microphone, a display device for displaying information from the control device, and a connection unit connectable to the network 6.
[0021]
The expert terminal 3 is located on the expert side. The expert terminal 3 is, for example, a portable information terminal such as a personal computer, a mobile phone, or a PDA, and includes a control device, a storage unit, and a key and a mouse for inputting information to the control device. It has an input device such as a microphone and a microphone, a display device for displaying information from the control device, and a connection unit connectable to the network 6.
[0022]
The server 4 includes a web server unit that operates a website for introducing experts, a database control unit that manages and controls the database 5, a communication line connection unit (including a firewall), and a central control unit that controls the above units. And is provided. As shown in FIG. 3, the web server unit includes, as shown in FIG. 3, a coordinator selection requesting unit 4A for allowing the counselor to select one coordinator from a plurality of coordinators displayed on the web page; Expert requesting means 4B for allowing the coordinator selected by the coordinator selecting unit to select an expert, and answer requesting means 4C for prompting the selected expert to answer the consultation of the consultant based on the above. Software is stored executable. The coordinator selection requesting unit 4A includes a coordinator information transmitting unit 4F for transmitting coordinator information, and a question information / consultant information requesting unit 4G for requesting question information from a consultant and information about the consultant. The expert selection requesting unit 4B includes an expert information transmitting unit 4H for transmitting expert information, a keyword extracting unit 4I for extracting a keyword from the question information, and past question information and answer information based on the keyword. And a search unit 4J for searching for expert information. The answer requesting means 4C includes information about the consultant and question information transmitting means 4K.
[0023]
In the database 5, in addition to the server 4, the coordinator-side terminal 2 and the expert-side terminal 3 can be connected via the server 4, and consultant information, coordinator information, expert information, questions Information, response information, and the like can be updated and read. The counselor information includes the counselor's characteristic information (male, female, age, personality, occupation, etc.) of the counselor who consulted in the past, and the individual counselor's circumstances (would you like to receive a judgment in court without compromising, Are you looking for a plan?) In addition, the coordinator information includes the coordinator's face photo, identification information such as name, data for streaming that introduces the coordinator himself, specialized field of coordinator, characteristic information (male and female, age, personality, coordination policy, coordination fee, , Etc.), and performance information (information such as how many specialists were contacted and how many consultants received questions), and the like. Further, as the expert information and the question information, question information from a consultant who has been in the past is recorded. As the response information, response information from a past expert is recorded. The counselor information, coordinator information, expert information, question information, and answer information are associated with each other. The question information and the answer information may be accessible only by the coordinator, or may be accessible not only by the coordinator but also by an expert.
[0024]
FIG. 2 is a flowchart of the expert introduction system according to the present embodiment, and FIG. 4 is a flowchart showing exchange of information between the terminal and the server of the expert introduction device. The expert introduction system will be described with reference to FIG.
[0025]
In step S1 of FIG. 2, if the consultant operates the consultant-side terminal 1 to access the website for introducing the expert via the network 6, the coordinator information transmitting means 4F of the server 4 transmits the consultant. The coordinator's characteristic information and the like are transmitted to the client terminal 1 and the coordinator's characteristic information and the like are displayed as a web page on the consultant's terminal 1. The coordinator selection requesting means 4A of the server 4 transmits a plurality of coordinators. You will be prompted to select one coordinator from among them.
[0026]
For example, when the counselor operates the counselor-side terminal 1 to access a website for introducing an expert via the network 6, the server 4 executes the program of the coordinator selection requesting means 4A and transmits the coordinator information. By means of the means 4F, as an example of the coordinator information, a web page on which face photographs of some coordinators are placed is displayed on the display device of the terminal 1 on the side of the consultant. Then, from the plurality of coordinator's face photos displayed on the display device, the consultant's terminal 1 clicks on a face photo deemed appropriate or identification information such as a name corresponding to the face photo. When clicked, a brief introduction, for example, three minutes, of the coordinator of the face photograph is started by the server 4 in a streaming manner. In addition to this self-introduction, the coordinator's attribute information, such as the coordinator's specialized field, characteristic information (information on men and women, age, personality, coordination policy, coordination fee, etc.), and performance information (how many experts were contacted) , Information about how many consultants received a question, etc.), and the degree of intimacy based on the amount of communication between each coordinator and the specialist to whom the coordinator can be introduced is also displayed on the web page by the coordinator information transmitting means 4F of the server 4. It is displayed and, based on them, it is determined whether the consultant is a coordinator who meets his needs. This operation is repeated for each coordinator described on the web page, one coordinator is selected, and the fact that one coordinator is selected is transmitted from the consultant terminal 1 to the server 4, and the server 4 transmits a database. Record in 5.
[0027]
Instead of this, the counselor selects a plurality of coordinators from the many coordinators based on the specialty field and / or characteristic information by the counselor-side terminal 1, and then displays a plurality of coordinators on the web page. Click on the coordinator's face photo or identification information corresponding to the face photo, such as a name, on the consultant's terminal 1 to see the coordinator of those face photos in a short time, for example, a three-minute self-introduction. Thereafter, one coordinator may be selected by the consultant side terminal 1.
[0028]
Next, in step S2 of FIG. 2, the information requesting means 4G relating to the question information / consultant of the server 4 urges the consultant to input the question information to the consultant side terminal 1. Thereby, the consultant is prompted to transmit question information from the consultant side terminal 1 to the server 4 via the network 6 using the consultant side terminal 1. The transmitted question information is recorded in the database 5 by the server 4. Specifically, for example, in a web chat, the question information is transmitted from the consultant side terminal 1 to the server 4 by transmission of text, voice, or image information and recorded in the database 5.
[0029]
Further, the consultant is prompted by the question information / consultant information requesting means 4G of the server 4 to input information on the consultant to the consultant side terminal 1 in addition to the above-mentioned question information. Information on the consultant includes, for example, the characteristic information of the consultant (man and woman, age, personality, occupation, etc.) , Etc.). When the information about the consultant input from the consultant side terminal 1 is transmitted to the coordinator side terminal 2, the information about the consultant is recorded in the database 5 by the server 4.
[0030]
Next, in step S3 of FIG. 2, a notification that the counselor has selected is transmitted by the server 4 to the coordinator-side terminal 3 of the selected coordinator. Then, in the coordinator terminal 3 of the coordinator, based on the selection information and the question information (extracted keywords) input from the consultant side terminal 1, the coordinator selects an optimal expert from among a plurality of experts. Is requested by the expert selection requesting means 4B of the server 4. The coordinator selects experts, for example, as follows. That is, the coordinator-side terminal 2 inputs a keyword from the question information input from the consultant-side terminal 1 and stored in the database 5, for example, an expert selection requesting means, which is software having a text summarizing function. The server 4 (in some cases, the coordinator-side terminal 3 having similar software) automatically extracts the information by using the keyword extraction unit 4I of 4B. In addition, the coordinator-side terminal 2 may arrange and collect question information from the consultant stored in the database 5 and extract keywords. Next, based on the extracted keywords, the following two searches are performed on the information in the database 5 by the search unit 4J of the server 4 (or the coordinator-side terminal 3 having a similar search unit 4J).
[0031]
First, in the question information and the answer information in which the questions and answers performed so far are stored, an example of an answer that matches the current question is searched by the search unit 4J based on the keyword. If there is a match, it can be transmitted to the consultant by the server 4 as an answer. In this case, the following introduction of the expert may be omitted, and furthermore, the answer information is sent by the server 4 to the expert-side terminal 3 of the expert selected below without answering the consultant, and You may make it support the answer to the consultant by the house.
[0032]
If there is no match, or if there is a match but the consultant wishes to further introduce a specialist (for example, such a request is transmitted from the consultant side terminal 1 to the coordinator side terminal 3) In this case, the coordinator terminal 3 accesses the expert information in the database 5 via the server 4. By searching the expert information using the keyword previously extracted by the server 4 or the coordinator-side terminal 3 using the search unit 4J, a specialist list of attribute information matching the keyword can be searched. . For example, if the keyword is "civil", "litigation", "damage", "civil law", etc., a lawyer specializing in civil matters is extracted. If the keyword is “criminal”, “litigation”, “criminal law”, etc., a lawyer specializing in criminal is extracted. If the keyword is “land”, “property”, “detached house”, “rental house”, “real estate”, etc., a lawyer specializing in real estate is extracted. From the extracted lawyers, based on other attribute information other than the specialty field, for example, performance, nature, regionality (information on where you live, where you are strong, etc.), finalized To select one lawyer. At this time, the extracted expert information relating to the lawyer is transmitted to the coordinator-side terminal 3 by the expert information transmitting means 4H of the server 4, and based on the transmitted expert information, the coordinator finally has one lawyer. Select
[0033]
When there are a plurality of experts of the attribute information matching the keyword, the information is displayed as an expert list. Such expert lists are preferably prioritized. For example, based on transmission / reception data in the above-mentioned expert introduction system, the server 4 prepares information of a person who has a strong connection between the expert and the coordinator (a person with a high air-pulse rate) and a person who has a high track record in solution, and creates a database 5 in advance. Based on this information, experts are listed in order of the person who has strong connection with the expert and its coordinator (the person with a high air-pulse rate) and the person with the highest track record. The degree of air connection means intimacy based on the amount of communication between a certain coordinator and a specialist to whom the coordinator can be introduced. The greater the amount of communication, the higher the degree of intimacy, that is, the degree of air connection.
[0034]
The coordinator selects an expert from the expert information transmitted by the expert information transmitting means 4H in this way, transmits the selection to the server 4 from the coordinator-side terminal 2, and the server 4 To record. A notification to the effect that the coordinator has been selected is transmitted by the server 4 to the specialist terminal 3 of the selected expert. Then, the information about the consultant of the answer request means 4C of the server 4 and the question information transmitting means 4K (or the coordinator having the same answer request means 4C) are sent to the expert terminal 3 of the selected expert. The terminal 2) transmits information about the consultant and question information recorded in the database 5. Information on this consultant includes, for example, characteristic information (man and woman, age, personality, occupation, etc.), personal circumstances (whether you want to get a judgment in a court without compromise, are you looking for a compromise, etc.), etc. It is.
[0035]
Next, in step S4 of FIG. 2, the selected expert uses the expert terminal 3 to provide an answer based on the question information of the consultant, directly or through the coordinator terminal 2 or the server 4. The response requesting means 4C of the server 4 prompts the output to the consultant side terminal 1. If necessary, the expert can also inform the coordinator or the consultant that he or she wants to have a direct interview with the consultant using the terminal device, and have a direct interview. Conversely, the counselor who receives the answer may inform the coordinator or the expert that he or she wants to have a direct interview with the expert using the terminal, and may have a direct interview. In addition, the coordinator may select a plurality of experts, and cause the plurality of experts to give a plurality of answers to the same question.
[0036]
According to the above embodiment, the coordinator selected (in other words, trusted by the consultant) as the consultant based on the instructions and guidance of the server 4 does not ask the consultant directly to the expert. After gathering and organizing the question information such as questions and requests, the coordinator can select and instruct the most appropriate expert based on the organized information, and convey the question information to the selected expert to have them answered. it can. Specifically, the consultant does not ask the expert directly, but is selected by the consultant based on the instruction and guidance of the coordinator selection requesting means 4A of the server 4 (in other words, trusted by the consultant). After the coordinator collects and organizes the question information such as the questions and requests of the consultant, the coordinator selects the most suitable expert based on the sorted information based on the instructions and guidance of the expert selection requesting means 4B of the server 4. Can be selected, and based on the instruction and guidance of the answer requesting means 4C of the server 4, question information can be transmitted to the selected expert and made to answer. Therefore, it is possible to clarify the problem of the consultant and select an appropriate expert. Therefore, it is possible to meet with an appropriate expert without the personal connection of the questioner greatly affecting the range of answers. In addition, it is possible to meet a large number of specialists, and if necessary, receive a plurality of solutions and select them. Also, it is unlikely that a law-in-law relationship with an expert occurs. In addition, even if the question is diversified, the coordinator can arrange it and save time and money. Also, if you don't know what to ask and how to ask, your coordinator can help you organize your questions. In addition, experts who have not established human relations will be able to respond to the problem in a fundamental way, so that a fundamental solution will not come out. You can get it from home. The coordinator can also solve the problem that the higher the level of the expert, the more busy he / she cannot take the time, and the relative nature and level of the expert are not relatively understood.
[0037]
By utilizing such a system, it is possible to encourage the coordinators to work hard together, and also to encourage the experts to work hard together, so that the coordinators and experts can improve their respective levels.
[0038]
In addition, when the counselor selects a coordinator, attribute information of a plurality of coordinators, for example, coordinator's specialty field, characteristic information (information on men and women, age, personality, coordination policy, coordination fee, etc.), performance information (how many Information on how many contacts were made with the consultant, etc.), and one expert based on the degree of intimacy based on the amount of communication between each coordinator and the experts the coordinator could refer to Since the user is prompted to select a coordinator, the consultant can select a more appropriate coordinator.
[0039]
In particular, when the counselor selects a coordinator, he / she encourages the counselor to select one coordinator based on the coordinator's attribute information such as intimacy with the expert. We hope that you will be able to read the depth of the human relationship between the expert and the coordinator from intimacy, and will be able to answer fundamental solutions rather than stand-alone responses. be able to.
[0040]
In addition, when the coordinator selects an expert, the coordinator is encouraged to select one expert based on attribute information including gender information, age information, consultation result information of the expert, Appropriate experts can be selected.
[0041]
Note that the present invention is not limited to the above embodiment, and can be implemented in various other modes.
For example, in step S3, the selected coordinator selects an expert-side coordinator instead of directly selecting the best expert for the consultant's question, and the selected expert-side coordinator optimizes the consultant's question. You may make it select a suitable expert.
[0042]
In addition, the question is not limited to consultation on legal questions, but may be, for example, medical consultation, real estate purchase consultation, insurance consultation, personal import consultation, and the like. That is, for example, when the consultant operates the consultant-side terminal 1 to access the website for expert introduction via the network 6 and display the web page, first, one of the consultation fields By selecting this option, you can easily access medical websites, real estate purchase consultations, insurance consultations, personal import consultations, etc. by accessing this website.
[0043]
【The invention's effect】
According to the present invention, a coordinator selected as a consultant collects question information such as questions and requests of the consultant based on instructions and guidance of the server, instead of the consultant directly asking the expert. Based on the question information, the coordinator can select and instruct the most appropriate expert, convey the question information to the selected expert, and have the answer to the question information. Specifically, the coordinator selected by the counselor (in other words, trusted by the counselor) is based on the instruction and guidance of the server coordinator selection request means, instead of the counselor directly asking the expert. After collecting and organizing the question information such as the questions and requests of the counselor, the coordinator selects and instructs the best expert based on the organized information based on the instructions and guidance of the server expert selection request means. Based on the instruction and guidance of the answer requesting means of the server, it is possible to transmit the question information to the selected expert and make it answered. Therefore, it is possible to clarify the problem of the consultant and select an appropriate expert. Therefore, it is possible to meet an appropriate expert without the personal connection of the consultant greatly affecting the range of answers. In addition, it is possible to meet a large number of specialists, and if necessary, receive a plurality of solutions and select them. Further, it is unlikely that a law-in-law between the consultant and the expert occurs, and an objective answer can be obtained. In addition, even if the contents of the consultation are various, the coordinator can arrange the consultation and save time and money. Also, even when it is not clear what to ask and how to ask as question information, the coordinator can arrange the questions. In addition, experts who have not established human relations will be able to respond to the problem in a fundamental manner, and will not be able to come up with a fundamental solution. You can get from home. Experts also say that the higher the level, the more time they are busy, and the relative nature and level of the expert are not relatively clear. , Can be eliminated.
[0044]
Also, when the consultant selects a coordinator, when prompting to select one expert based on attribute information of a plurality of coordinators, for example, gender information, age information, attribute information including consultation performance information, The consultant can select a more appropriate coordinator.
[0045]
Furthermore, if the counselor chooses a coordinator based on the coordinator's attribute information, such as intimacy with the expert, if the counselor chooses a coordinator, , And build more trusting relationships.
Further, when the coordinator selects an expert, when the coordinator is prompted to select one expert based on attribute information including gender information, age information, and consultation result information of the expert, More appropriate professionals can be selected.
[Brief description of the drawings]
FIG. 1 is a block diagram of an expert introduction device according to an embodiment of the present invention.
FIG. 2 is a flowchart of the expert introduction method.
FIG. 3 is a functional block diagram of a server of the expert introduction device.
FIG. 4 is a flowchart showing exchange of information between a terminal of the expert introduction apparatus and a server.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 ... Consultant side terminal, 2 ... Coordinator side terminal, 3 ... Expert side terminal, 4 ... Expert introduction server, 4A ... Coordinator selection request means, 4B ... Expert selection request means, 4C ... Reply request Means, 4F ... coordinator information transmitting means, 4G ... question information / consultant information request means, 4H ... expert information transmitting means, 4I ... keyword extraction unit, 4J ... search unit, 4K ... consultant information and question information transmission Means, 5 ... database, 6 ... network.

Claims (6)

An expert referral method that uses a server to encourage experts selected and referred by a coordinator selected from among a plurality of coordinators to respond to consultants,
Prompting the consultant to select one of the coordinators displayed on the web page by the server;
Prompting the selected coordinator to select an expert based on the question information from the consultant by the server;
Prompting the selected expert to answer the consultation of the consultant by the server. In the step of prompting the counselor to select one coordinator from the plurality of coordinators, the step of prompting the counselor to select one coordinator based on the attribute information of the plurality of coordinators performing the expert introduction. The method for introducing an expert described in 1. The expert introduction method according to claim 2, wherein the attribute information of the coordinator includes intimacy based on a communication amount between each coordinator and an expert to which the coordinator can be introduced. 4. The expert introduction method according to claim 2, wherein the attribute information of the coordinator includes gender information, age information, and consultation result information of each coordinator. 5. The step of prompting the selected coordinator to select an expert, wherein the step of prompting the selected coordinator to select based on attribute information including gender information, age information, and consultation result information of the expert. One of the professional referral methods described above. An expert referral server that prompts an expert selected and introduced by a coordinator selected from a plurality of coordinators to consult a consultant,
A coordinator selection requesting means (4A) for allowing the consultant to select one coordinator from a plurality of coordinators displayed on the web page;
Expert selection requesting means (4B) for allowing the coordinator selected by the coordinator selecting unit to select an expert based on the question information from the consultant;
An expert introduction server, comprising: an answer requesting means (4C) for prompting the selected expert to answer the consultation of the consultant.

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