JP2004038668A - Reservation system, and in-vehicle apparatus and corporate system suiting it - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a reservation system, and an in-vehicle apparatus and corporate system suiting it capable of simplifying reservation procedures of a user and enhancing efficiency of work of a company. <P>SOLUTION: The reservation system is provided with the in-vehicle apparatus 10 mounted in a vehicle, and the corporate system 20 connected to the in-vehicle apparatus via the Internet 30. The in-vehicle apparatus is provided with an onboard apparatus 11 composing an ETC system or ERP system and provided with a unique onboard apparatus ID, and a mobile telephone 12 retrieving the onboard apparatus ID from the onboard apparatus and sending it by radio along with reservation data specifying a commodity or service to be reserved. The corporate system is provided with an antenna 23 for narrow area communication to carry out communication with the onboard apparatus, and a store terminal 22 carrying out a process for providing the commodity or service specified by the reservation data sent in advance from the in-vehicle apparatus when the onboard apparatus ID sent from the onboard apparatus via the narrow area communication antenna matches with the onboard apparatus ID sent from the in-vehicle apparatus. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a reservation system, and more particularly, to a technology for performing reservation to settlement using a short-range communication antenna.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, a reservation system that makes various reservations using wireless communication is known. As such a reservation system, for example, Japanese Unexamined Patent Publication No. 10-74300 discloses a "parking lot reservation management system" that can make a reservation for a parking lot from a remote place. In this parking lot reservation management system, communication is performed between a roadside machine installed on the road and an on-board device mounted on a vehicle, and a centralized management computer reserves a parking lot via the roadside machine. Do. The central management computer is connected to the computer, obtains parking information indicating the usage of the parking lot from the parking management computer, manages the usage of each parking lot, and when a parking lot is reserved, The information is transmitted to the designated parking lot management computer.
[0003]
Japanese Patent Laid-Open No. 2000-285172 discloses that two-way wireless communication enables real-time acquisition of information about a parking lot including the location of the parking lot, and reservation of parking lot use. It discloses a "parking lot reservation system" that can charge and settle fees. This parking lot reservation system transmits a request signal requesting the provision of parking lot information, and a communication terminal that transmits a parking lot reservation application signal selected from the provided parking lot information, and a bidirectional communication with this communication terminal. An information center configured to be wirelessly communicable and to provide parking lot information to this communication terminal when receiving a supply of parking lot information provision, and to send a rejection to the reservation request when receiving a reservation request signal And
[0004]
[Problems to be solved by the invention]
By the way, in a reservation system in which a user makes a reservation using wireless communication from inside a vehicle to a company that provides products and services, the company needs to specify a reservation person in order to fulfill the reservation. Therefore, in the conventional reservation system, the user needs to input an ID for identifying himself / herself using the operation panel or the ID card, and the operation is troublesome. On the other hand, the business operator has trouble in identifying the visiting user.
[0005]
SUMMARY OF THE INVENTION The present invention has been made to solve the above-described problems, and can simplify a reservation procedure by a user, improve convenience, and improve a work efficiency of a business operator. An object of the present invention is to provide a suitable in-vehicle device and a company system.
[0006]
[Means for Solving the Problems]
The means for solving the problem will be described below using the numbers and symbols used in [Embodiments of the Invention]. These numbers and symbols are added to clarify the correspondence between the description of [Claims] and the description of [Embodiments of the Invention]. It should not be used to interpret the technical scope of the described invention.
[0007]
A reservation system according to a first aspect of the present invention includes an in-vehicle device (10) mounted on a vehicle and a business operator system (20) connected to the in-vehicle device (10) via the Internet (30). The in-vehicle device (10) is a vehicle-mounted device that constitutes a non-stop toll collection (ETC) system or a road charging (ERP) system, and is provided with a unique vehicle-mounted device ID. (11) and a mobile phone (12) that extracts the vehicle-mounted device ID from the vehicle-mounted device (11) and wirelessly transmits the mobile phone together with reservation data specifying a product or service to be reserved. And a short-range communication antenna (23) for communicating with the vehicle-mounted device (11), and a vehicle-mounted device ID transmitted from the vehicle-mounted device (11) via the narrow-area communication antenna (23) is transmitted from the in-vehicle device (10). If it matches with has the vehicle-mounted device ID, the shop terminal (22) for performing processing to provide a specified product or service by the reservation data sent in advance from the vehicle interior equipment (10), and a city.
[0008]
According to this reservation system, the user is specified using the vehicle-mounted device ID unique to the vehicle-mounted device (11), and the entire process from reservation to delivery of goods and provision of services can be performed using wireless communication. Therefore, the user can omit the procedure of inputting an ID for identifying himself / herself from the operation panel or the ID card, so that the reservation procedure can be simplified and convenience can be improved. Since there is no need to identify the user who has performed the job, it is possible to improve work efficiency.
[0009]
Further, in the reservation system according to the first aspect of the present invention, when the store terminal (22) provides a product or a service, the store terminal (22) further performs settlement using a settlement function of the non-stop toll collection system or the road billing system. Can be configured to do so. According to this configuration, the user does not need to perform cash settlement, so that the convenience for the user can be improved.
[0010]
An in-vehicle device (10) according to a second aspect of the present invention is an on-vehicle device that constitutes a non-stop toll collection system or a road charging system, and is provided with a unique on-vehicle device ID (11). And a mobile phone (12) for taking out the vehicle-mounted device ID from the vehicle-mounted device and wirelessly transmitting the data together with reservation data specifying a product or service to be reserved.
[0011]
According to the in-vehicle device (10) according to the second aspect, the non-stop toll collection can be performed simply by connecting the mobile phone (12) to the vehicle-mounted device (11) shared with the non-stop toll collection system or the road billing system. A reservation can be made from outside the area under the control of the system or the road charging system, and user convenience is improved.
[0012]
Further, the business operator system (20) according to the third aspect of the present invention includes a short-range communication antenna (23) that communicates with the vehicle-mounted device (11) that constitutes a non-stop toll collection system or a road charging system. If the vehicle-mounted device ID uniquely assigned to the vehicle-mounted device transmitted from the vehicle-mounted device (11) via the communication antenna (23) matches the vehicle-mounted device ID transmitted from the outside in advance, the external device is determined in advance. And a store terminal (22) that performs a process of providing a product or service specified by the reservation data sent from the company.
[0013]
According to the business system (20) according to the third aspect, the business can automatically perform from the reception of the reservation to the provision of the product or the service, so that the efficiency of the business of the business can be improved. become.
[0014]
In the business system (20) according to the third aspect, when the store terminal provides the product or service, the store terminal further performs settlement using a settlement function of the non-stop toll collection system or the road billing system. Is further provided. According to this configuration, the user does not need to perform cash settlement, so that the convenience for the user can be improved.
[0015]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In the following, a description will be given assuming that the business operator system is installed in a store such as a fast food store or a convenience store.
[0016]
First, a vehicle-mounted device used in the reservation system according to the embodiment of the present invention will be described.
[0017]
2. Description of the Related Art In recent years, ETC (Electronic Toll Collection: non-stop) has been developed for the purpose of reducing traffic congestion at tollgates, reducing personnel costs, improving user services by reducing cash, improving the environment such as reducing exhaust gas and starting acceleration noise, and the like. ITS (Intelligent Transport System: Intelligent Transport System), such as a toll collection system and an ERP (Electronic Road Pricing) system, have been put to practical use.
[0018]
In such ITS, various services are provided to the vehicle by performing communication between the vehicle-mounted device mounted on the vehicle and the center via an antenna provided on the roadside or at a tollgate. As the antenna, an antenna for DSRC (Dedicated Short Range Communication) is used. This antenna transmits and receives data to and from the vehicle-mounted device at high speed by performing narrow-area communication using a radio wave or light as a medium in a very small spot.
[0019]
The vehicle-mounted device used in the ITS is provided with a vehicle-mounted device ID that is a unique ID for specifying the vehicle-mounted device. By using the on-vehicle device ID, the vehicle can be specified, and the above-described ETC system and ERP system are established. The vehicle-mounted device used in this reservation system is shared with the vehicle-mounted device used in such an ETC system or ERP system.
[0020]
FIG. 1 is a diagram showing a configuration of a reservation system according to an embodiment of the present invention. This reservation system includes an in-vehicle device 10 mounted on a vehicle, a business operator system 20 installed in a business office, and the Internet 30 connecting these.
[0021]
The in-vehicle device 10 includes an on-vehicle device 11, a mobile phone 12, and a car navigation device 13.
[0022]
As the vehicle-mounted device 11, the vehicle-mounted device used in the above-described ETC system or ERP system is used. Although not shown, the vehicle-mounted device 11 includes a main body and a DSRC antenna. The main body has a display unit and an operation unit that are shared with the car navigation device 13, and desired information can be downloaded from the center by operating the operation unit. This information includes music information, video information, regional information, traffic information, and the like. The downloaded information can be displayed on a display unit or can be sounded by a speaker (not shown).
[0023]
The vehicle-mounted device 11 includes a memory (not shown) for storing the vehicle-mounted device ID. Further, the vehicle-mounted device 11 includes an interface unit (not shown) for connecting the mobile phone 12, and data is transmitted to and received from the mobile phone 12 via the interface unit.
[0024]
The mobile phone 12 performs wireless communication with the operator system 20 via the Internet 30. The mobile phone 12 includes an interface unit (not shown) for connecting to the vehicle-mounted device 11, and data is transmitted to and received from the vehicle-mounted device 11 via the interface unit. In addition, the mobile phone 12 transmits reservation data specifying a product to be reserved to the business operator system 20 via the Internet 30. The reservation data includes, for example, the type, number, and pick-up time of the product to be reserved.
[0025]
The mobile phone of the present invention is not limited to the so-called mobile phone 12, but may be a PHS (Personal Handyphone System), a PDA (Personal Data Assistant), or a personal computer having a wireless communication function, such as a personal computer having a wireless communication function. A terminal can be used.
[0026]
The car navigation device 13 is optional. The car navigation device 13 is a known device that displays a road map on a display unit in accordance with an operation from the operation unit and navigates the driver. In the in-vehicle device 10 in which the car navigation device 13 is not mounted, a main body including an operation unit and a display unit is provided as the vehicle-mounted device 11.
[0027]
The company system 20 includes an order receiving server 21, a store terminal 22, and an antenna 23 for short-range communication. This company system 20 is installed in each store. FIG. 1 shows an example in which one operator system 20 is connected to the Internet 30 for the sake of simplicity, but actually, a plurality of operator systems 20 are connected to the Internet 30. Connected to.
[0028]
The order receiving server 21 is composed of, for example, a personal computer, receives the in-vehicle device ID and the reservation data transmitted from the in-vehicle device 10 via the Internet 30, and accumulates them in a database (not shown). The order receiving server 21 searches the database in response to the request from the shop terminal 22, and sends the stored on-board unit ID and reservation data to the shop terminal 22. Further, the order receiving server 21 has a function of updating the database and deleting unnecessary data.
[0029]
The store terminal 22 is constituted by, for example, a personal computer. An antenna 23 for short range communication (DSRC) is connected to the store terminal 22. The antenna 23 is the same as the antenna installed on the roadside or the tollgate in the above-mentioned ETC system or ERP system. This antenna 23 is arranged at the drive-through entrance of the store.
[0030]
The shop terminal 22 periodically accesses the order receiving server 21 and checks whether or not there is a reservation for a product. If there is a reservation, a process for providing the product is performed. For example, at the pick-up time indicated by the reservation data, scheduling is performed so that the product related to the reservation can be provided and displayed on the screen of the shop terminal 22. Thus, the business operator can prepare products according to the schedule.
[0031]
The store terminal 22 communicates with the vehicle-mounted device 11 mounted on the vehicle arriving at the drive-through entrance via the antenna 23, recognizes the vehicle-mounted device ID, and is the vehicle of the user who made the reservation. Judge. Then, when it is determined that the vehicle is the vehicle of the user who made the reservation, the fact is displayed on the screen, and the product is delivered to the reservation person or the service related to the reservation is provided to the reservation person.
[0032]
Further, the store terminal 22 sends the payment information to a payment window (not shown). As a result, the reservation person pays for the product and makes a payment. In this case, if desired by the subscriber, a process of debiting the account of the subscriber using the fee collection function of the ETC system is performed.
[0033]
Next, the operation of the reservation system configured as described above will be described with reference to the flowcharts shown in FIGS. In the following, it is assumed that the vehicle-mounted device 11 of the in-vehicle device 10 and the mobile phone 12 are connected to each other via their respective interface units. The optional car navigation device 13 is assumed to be mounted on the in-vehicle device 10.
[0034]
FIG. 2 is a flowchart illustrating the operation of the in-vehicle device 10. The in-vehicle device 10 repeatedly executes a reservation process (steps S10 to S12), an ITS process (step S13), and a car navigation process (step S14).
[0035]
Specifically, the mobile phone 12 first checks whether a reservation input has been made (step S10). The reservation input can be performed using a reservation input screen downloaded from the business operator system 20 in advance. From this reservation input screen, the type, number, pick-up time, and the like of the product to be reserved are input. The input information is temporarily stored inside the mobile phone 12 as reservation data.
[0036]
The pick-up time to be input from the reservation input screen can be automatically calculated by inputting a target position to the car navigation device 13, and the mobile phone 12 can be configured to take in the calculation result. According to this configuration, it is possible to save the trouble of inputting from the reservation input screen and to inform the business operator system 20 of the accurate pick-up time.
[0037]
If it is determined in step S10 that the reservation input has been made, the mobile phone 12 then acquires the vehicle-mounted device ID from the vehicle-mounted device 11 via an interface unit (not shown) (step S11). Then, the mobile phone 12 transmits the reservation data stored in step S11 and the vehicle-mounted device ID acquired in step S11 to the business operator system 20 via the Internet 30 (step S12).
[0038]
When the above-mentioned reservation processing is completed, the in-vehicle device 10 then executes the ITS processing (step S13). In the ITS process, although detailed description is omitted, the vehicle-mounted device 11 mounted on the vehicle communicates with the center via an antenna provided at the roadside or at a tollgate to settle the toll. Processing such as receiving various information from the center is executed.
[0039]
Next, a car navigation process is executed (step S14). In the car navigation process, although detailed description is omitted, the car navigation device 13 executes a process of displaying a road map on the display unit to navigate the driver and various processes associated with operation of the operation unit. . Thereafter, the sequence returns to step S10, and the same processing is repeated thereafter. Thereby, as long as the in-vehicle device 10 is in the operating state, the reservation process, the ITS process, and the car navigation process are constantly executed.
[0040]
Next, the operation of the operator system 20 will be described. FIG. 3 is a flowchart for explaining the operation of the order receiving server 21 included in the business operator system 20.
[0041]
First, the order receiving server 21 checks whether or not the reservation has been received, that is, whether or not the vehicle-mounted device ID and the reservation data have been received from the mobile phone 12 of the in-vehicle device 10 via the Internet 30 (step S20). When it is determined that the reservation has been received, the received vehicle-mounted device ID and reservation data are stored in the database (step S21). At this time, the order receiving server 21 can be further configured to transmit information for confirming the reservation to the mobile phone that has transmitted the in-vehicle device ID and the reservation data. According to this configuration, the user can confirm that the reservation has been accepted, so that the user can be assured. On the other hand, if it is determined in step S20 that the reservation has not been received, the process in step S21 is skipped.
[0042]
Next, a product preparation instruction is performed (step S22). That is, the order receiving server 21 sends a message to the display installed in the commodity supply section (not shown) that the designated quantity of the commodity specified by the reservation data should be prepared by the designated collection time. Thereby, the person in charge of the product supply section prepares the specified number of products specified by the message at the product delivery window by the specified delivery time.
[0043]
Next, the order receiving server 21 checks whether or not there is a data request from the shop terminal 22, that is, a request to acquire reservation data accompanied by the vehicle-mounted device ID (step S23). When it is determined that there is a data request, the database is searched using the vehicle-mounted device ID as a key. When the vehicle-mounted device ID is found, the corresponding reservation data is read and sent to the store terminal 22. If the vehicle-mounted device ID is not found, a message to that effect is sent to the store terminal 22. Thereafter, the sequence returns to step S20, and thereafter, the same processing is repeated.
[0044]
Next, the operation of the shop terminal 22 constituting the business operator system 20 will be described with reference to the flowchart shown in FIG.
[0045]
The shop terminal 22 checks whether or not the vehicle-mounted device 11 mounted on the vehicle has been detected (step S30). This is performed by checking whether or not the vehicle, that is, the vehicle-mounted device 11 has entered the communication area of the short-range communication antenna 23. When it is determined that the vehicle-mounted device 11 is detected, the store terminal 22 starts communication with the vehicle-mounted device 11.
[0046]
Next, the shop terminal 22 performs an authentication process (step S31). In this authentication process, a mutual authentication process is performed. That is, the store terminal 22 acquires the vehicle-mounted device ID from the vehicle-mounted device 11 and checks its validity, and the vehicle-mounted device 11 acquires predetermined information from the store terminal 22 and verifies the validity of the store terminal 22. To check.
[0047]
When the mutual validity is confirmed in the authentication processing, the presence or absence of the reservation is checked (step S32). That is, the store terminal 22 sends a data request with the vehicle-mounted device ID to the order receiving server 21 to make an inquiry. When the reservation data is sent from the shop terminal 22 in response to this inquiry, it is determined that an order has been received, and then a product providing process is performed (step S33). In the product providing process, a message indicating that the product should be delivered is displayed on a display (not shown) installed at the product delivery window. Thereby, the person in charge of the product delivery window delivers the product related to the reservation to the user. Next, the person in charge of the product delivery window checks the settlement method with the user.
[0048]
Here, when it is instructed not to perform automatic payment, cash payment is performed on the spot, and the sequence returns to step S30. On the other hand, when it is instructed to perform automatic payment, predetermined automatic payment is performed (step S35). As the automatic payment, an automatic payment function of the ETC system or the ERP system can be used. Note that the automatic payment is not limited to the above, and payment using a credit card, payment using a debit card, or the like can also be used. When performing automatic payment, the shop terminal 22 transmits required payment data to a route corresponding to each automatic payment method, and notifies the user of confirmation using an e-mail or the like. Thereafter, the sequence returns to step S30.
[0049]
As described above, according to the reservation system according to the present embodiment, the user is specified using the vehicle-mounted device ID unique to the vehicle-mounted device 11, and from wireless communication to reservation to product delivery and service provision. Can be performed consistently. Therefore, the user can omit the procedure of inputting an ID for identifying himself / herself from the operation panel or the ID card, so that the reservation procedure can be simplified and convenience can be improved. Since there is no need to troubleshoot the user who has performed the job, work efficiency can be improved.
[0050]
In addition, when the store terminal 22 provides a product, it further performs settlement using the settlement function of the non-stop toll collection system or the road billing system. Therefore, the user does not need to perform cash settlement. Convenience can be improved.
[0051]
In the above-described embodiment, a case has been described in which the present invention is applied to a company that handles products, but the present invention can also be applied to a company that provides services such as a government office and a restaurant.
[0052]
【The invention's effect】
As described above in detail, according to the present invention, it is possible to provide a reservation system which can simplify a reservation procedure by a user and can make work of a business more efficient, and an in-vehicle device and a business system suitable for the reservation system.
[Brief description of the drawings]
FIG. 1 is a diagram showing a configuration of a reservation system according to an embodiment of the present invention.
FIG. 2 is a flowchart showing an operation of an in-vehicle device in the reservation system according to the embodiment of the present invention.
FIG. 3 is a flowchart showing an operation of an order receiving server in the business operator system in the reservation system according to the embodiment of the present invention.
FIG. 4 is a flowchart showing an operation of the shop terminal in the business operator system in the reservation system according to the embodiment of the present invention.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 10 In-vehicle apparatus 11 Onboard equipment 12 Mobile telephone 13 Car navigation device 20 Business system 21 Order receiving server 22 Store terminal 23 Antenna 30 Internet

Claims (5)

In-vehicle equipment mounted on the vehicle,
A business system connected to the in-vehicle device via the Internet, and
The in-vehicle equipment includes:
A vehicle-mounted device that constitutes a non-stop toll collection system or a road charging system, and a vehicle-mounted device provided with a unique vehicle-mounted device ID;
A mobile phone that retrieves the on-vehicle device ID from the on-vehicle device and wirelessly transmits it together with reservation data specifying a product or service to be reserved,
The operator system,
A short-range communication antenna for communicating with the vehicle-mounted device,
When the vehicle-mounted device ID transmitted from the vehicle-mounted device via the short-range communication antenna matches the vehicle-mounted device ID transmitted from the vehicle-mounted device, the reservation transmitted from the vehicle-mounted device in advance. A store terminal that performs a process of providing a product or service specified by the data,
Reservation system with 2. The reservation system according to claim 1, wherein when the store terminal provides the product or service, the store terminal further performs settlement using a settlement function of the non-stop toll collection system or the road billing system. 3. A vehicle-mounted device constituting a non-stop toll collection system or a road charging system, wherein the vehicle-mounted device is provided with a unique vehicle-mounted device ID;
A mobile phone that extracts the vehicle-mounted device ID from the vehicle-mounted device and wirelessly transmits the data together with reservation data that specifies a product or service to be reserved;
And in-vehicle equipment. A short-range communication antenna that communicates with a vehicle-mounted device that constitutes a non-stop toll collection system or a road billing system;
If the vehicle-mounted device ID uniquely assigned to the vehicle-mounted device sent from the vehicle-mounted device via the narrow-area communication antenna matches the vehicle-mounted device ID sent from the outside in advance, the vehicle-mounted device ID is sent from the outside in advance. A store terminal that performs a process of providing a product or service specified by the received reservation data,
And an operator system comprising: 5. The business operator according to claim 4, wherein the store terminal further includes a unit that performs payment using a payment function of the non-stop toll collection system or the road charging system when the product or service is provided. 6. system.

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