JP2004080396A - Information transmission system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information transfer system for transferring information between two points wherein the information is transferred without being limited to either of visual and audible senses independently of a means utilized for the information transfer. <P>SOLUTION: The information transfer system capable of transferring information between an information terminal 20 and a telephone set 30 connected via a communication channel 70 includes: a Web server 40 that provides an information menu to the information terminal 20 in order to acquire information entered to the information processing terminal 20 via the communication channel 70, applies character recognition to the information acquired from the information processing terminal 20 using the information menu, and transmits the result as character information; and a voice server 50 that receives the character information sent from the Web server 40, converts the character information into voice information, transmits the voice information to the telephone set 30 via the communication channel 70, converts voice information sent from the telephone set 30 into character information, and transmits the character information to the information processing terminal 20 by means of electronic mail. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an information transmission system capable of transmitting information bidirectionally between two points.
[0002]
[Prior art]
Conventionally, a telephone or a facsimile has been generally used as a means for transmitting information between two points.
[0003]
When information is transmitted using a telephone, a call is made to one of the two points to which information is transmitted to a destination to which the information is transmitted, whereby a line is established between the two points, and the established line is established. The information is transmitted by voice using. The side transmitting the information utters the information to be transmitted to the telephone, and the side transmitting the information recognizes the transmitted information by listening to the voice output from the telephone.
[0004]
When transmitting information using a facsimile, the transmitting side writes the information to be transmitted in a predetermined form using characters or images, or uses a sheet on which the information to be transmitted is described, and uses these forms. Is inserted into the facsimile machine, and a calling operation is performed as in the case of transmitting information using a telephone. The side to which the information is transmitted is printed on the paper set in advance in the facsimile machine, because the information described on the paper to which the information is transmitted is printed. Recognize the information that has come.
[0005]
In recent years, with the spread of personal computers and mobile phones, information transmission using electronic mail has been performed. When information is transmitted by e-mail, information to be transmitted to a personal computer or a mobile phone is input, a destination of the information is specified, and a predetermined transmission operation is performed. The information is transmitted to a computer or a mobile phone, the information is displayed on the screen, and the information transmitted side recognizes the transmitted information by looking at the information.
[0006]
[Problems to be solved by the invention]
In the information transmission using a telephone as described above, the information to be transmitted is uttered on the information transmitting side, and the information to be transmitted is transmitted as characters or images in order to recognize the information by voice on the information transmitting side. And the transmitted information cannot be visually recognized.
[0007]
In addition, in information transmission using facsimile, information is transmitted by characters and images on the information transmitting side, and information is recognized by viewing characters and images printed on paper on the information transmitting side. However, the information to be transmitted cannot be sent as voice, and the transmitted information cannot be recognized audibly.
[0008]
Also, in information transmission using e-mail, information to be transmitted is input into a personal computer or a mobile phone by text input on the information transmitting side, and is displayed on the screen of the personal computer or the mobile phone on the information transmitting side. Since the information is recognized by looking at the transmitted information, the information to be transmitted cannot be transmitted as a voice, and the transmitted information cannot be recognized audibly.
[0009]
As described above, in the information transmission using telephone, facsimile, or e-mail as described above, there is a problem that the information transmission is limited to one of visual and auditory depending on the means to be used. is there.
[0010]
SUMMARY OF THE INVENTION The present invention has been made in view of the above-described problems of the conventional technology, and has been made in consideration of the above problem. It is an object of the present invention to provide an information transmission system that can be performed without being limited to one of visual and auditory by means used for the purpose.
[0011]
[Means for Solving the Problems]
In order to achieve the above object, the present invention provides
An information transmission system capable of transmitting information between an information processing terminal and a telephone terminal connected via a communication line,
An information screen for acquiring information input as image information to the information processing terminal via a communication line is provided to the information processing terminal, and the information acquired using the information screen is character-recognized, and character information is obtained. A first server to send as
Receiving the character information transmitted from the first server, converting the character information into voice information, transmitting the voice information to the telephone terminal via a communication line, and converting the voice information transmitted from the telephone terminal into text data; A second server that converts the character information into information and transmits the character information to the information processing terminal by electronic mail.
[0012]
Further, the information screen is provided with an area for inputting information relating to a transmission destination of the information input to the information processing terminal and information capable of identifying the information processing terminal,
The first server transmits information on a destination of information input to the information processing terminal and information capable of identifying the information processing terminal to the second server together with the character information,
The second server transmits the information converted to the voice information to the telephone terminal according to the information regarding the transmission destination transmitted from the first server, and converts the information to the character information transmitted from the telephone terminal. The information transmitted from the first server is transmitted to the information processing terminal according to the information capable of identifying the information processing terminal transmitted from the first server.
[0013]
(Action)
In the present invention configured as described above, the information input as image information to the information processing terminal is sent to the first server using the information screen provided from the first server to the information processing terminal. In the first server, the information sent from the information processing terminal is character-recognized and transmitted as character information. The character information transmitted from the first server is received by the second server, and the received character information is converted into voice information and transmitted to a telephone terminal via a communication line.
[0014]
Thereafter, when voice information serving as a response message to the voice information is transmitted from the telephone terminal, the voice information transmitted from the telephone terminal is converted into text information in the second server, and the text information is transmitted to an electronic mail. Is transmitted to the information processing terminal.
[0015]
In this way, of the two locations where information is transmitted, information transmission and information recognition are performed at one location using characters and images, and information transmission and information recognition using voice are performed at the other location. Therefore, the means used for information transmission does not limit the information transmission to either visual or auditory sense.
[0016]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
[0017]
FIG. 1 is a diagram showing an embodiment of the information transmission system of the present invention.
[0018]
As shown in FIG. 1, the present embodiment is configured to be able to communicate wirelessly between the information processing terminal 20 and the information processing terminal 20 such as a personal computer and a telephone 30 connectable to the communication line 70 and the pen tip. A character input device 10 that transmits information expressed by the behavior of the character input device 20 to the information processing terminal 20 and an information screen configured to be connectable to the communication line 70 and that receives information expressed by the behavior of the pen tip of the character input device 10 A Web server 40, which is a first server that provides the information to the information processing terminal 20 via the communication line 70, recognizes the received information as character information, and transmits the recognized character information, and is transmitted from the Web server 40. Received character information, converts the character information into voice information, transmits the voice information to the telephone 30 via the communication line 70, and transmits the sound transmitted from the telephone 30. It converted into character information by recognizing the information, and a voice server 50. is a second server for transmitting the character information to the information processing terminal 20 by e-mail.
[0019]
Further, the Web server 40 provides an information screen for receiving information expressed by the behavior of the pen tip of the character input device 10 and information on a destination of the information to the information processing terminal 20 via the communication line 70. Unit 41, a collating unit 42 for collating information input on the information screen provided by the site management unit 41 with information registered in the customer information database 60, and an information screen provided by the site management unit 41. A character recognizing unit 43 for recognizing the received information as character information, and transmitting the character information recognized by the character recognizing unit 43 to the transmission source specified on the information screen provided by the site management unit 41; And a character information transmitting unit 44 for transmitting to the voice server 50 together with information on the transmission destination.
[0020]
The voice server 50 also receives character information transmitted from the Web server 40 and converts the character information received by the character information receiving unit 51 into voice information. A message transmitting section 52 for transmitting the voice information, a message receiving section 54 for receiving the voice information transmitted from the telephone 30 via the communication section 53, and recognizing the voice information received by the message receiving section 54, and recognizing the character information. And a mail transmitting unit 56 that transmits the character information converted from the voice information by the voice recognizing unit 55 to the information processing terminal 20 via the communication unit 53 by e-mail. I have.
[0021]
Hereinafter, information transmission processing in the information transmission system configured as described above will be described.
[0022]
FIG. 2 is a flowchart for explaining information transmission processing in the information transmission system shown in FIG.
[0023]
When the user of the information processing terminal 20 transmits information expressed using the character input device 10 to the user of the telephone 30, first, the information processing terminal 20 accesses a site operated by the Web server 40 (step S <b> 1). A screen for inputting a user ID and a password is transmitted from the site management unit 41 of the Web server 40 to the information processing terminal 20 via the communication line 70 (Step S2).
[0024]
The screen transmitted from the site management unit 41 of the Web server 40 is received and displayed by the information processing terminal 20 (Step S3).
[0025]
When the user of the information processing terminal 20 inputs and transmits the ID and the password on the screen for inputting the ID and the password displayed on the information processing terminal 20 (step S4), the input is performed by the user of the information processing terminal 20. The received ID and password are received by the site management unit 41 of the Web server 40 via the communication line 70 (step S5), and the collation unit 42 stores the ID and password received by the site management unit 41 in the customer information database 60. Is registered (step S6). In the customer information database 60, information on the user such as the name and address of the user registered in advance as a customer and the mail address of the information processing terminal 20 is registered in association with the ID and the password. It is determined whether the user operating the information processing terminal 20 is a registered user based on whether the ID and password input on the screen provided from 41 are registered in the customer information database 60. Can be.
[0026]
When the ID and the password accepted by the site management unit 41 are registered in the customer information database 60, the destination information to which the user of the information processing terminal 20 transmits the information expressed by using the character input device 10 is set. A screen for inputting is transmitted from the site management unit 41 (step S7).
[0027]
The screen for inputting the destination information transmitted from the site management unit 41 is received by the information processing terminal 20 via the communication line 70 and displayed (step S8).
[0028]
If the ID and password received by the site management unit 41 are not registered in the customer information database 60, information indicating that the ID and password input at the information processing terminal 20 are not registered is displayed on the site. The information is transmitted from the management unit 41 (step S9), and the information is received and displayed by the information processing terminal 20 (step S10).
[0029]
When the user of the information processing terminal 20 inputs and transmits the destination information to the screen displayed on the information processing terminal 20 in step S8 (step S11), the transmitted destination information is transmitted to the site management via the communication line 70. It is received by the unit 41 (step S12). Here, in this embodiment, since the destination of the information expressed by the user of the information processing terminal 20 using the character input device 10 is the telephone 30, the telephone number of the telephone 30 is input as the destination information. become.
[0030]
Then, in the site management unit 41, a screen for uploading information to be transmitted to the user of the telephone 30 is transmitted from the site management unit 41 (step S13).
[0031]
The screen transmitted from the site management unit 41 is received by the information processing terminal 20 via the communication line 70 and displayed (step S14).
[0032]
The user of the information processing terminal 20 uses the character input device 10 to express information desired to be transmitted to the user of the telephone 30. Here, the character input device 10 may be, for example, a device including a pen-type transmitter and a sheet on which information is written by the pen-type transmitter. In this case, the information written on the sheet is considered. Is recognized by the pen-type transmitter based on the coordinates on the paper, and the recognized information is transmitted to the information processing terminal 20 as image information.
[0033]
Thereafter, the user of the information processing terminal 20 uploads the information transmitted from the character input device 10 and received by the information processing terminal 20 and transmitted from the site management unit 41 to be transmitted to the user of the telephone 30. When the upload is performed using a screen for performing the upload (step S15), the uploaded information is received by the site management unit 41 via the communication line 70 (step S16). The information upload using the screen transmitted from the site management unit is performed by a well-known method used when uploading a file stored in the information processing terminal 20 via the communication line 70.
[0034]
When the information uploaded by the site management unit 41 is received, the uploaded information is recognized as character information in the character recognition unit 43 (step S17), and transmitted as character information from the character information transmission unit 44 (step S17). S18). Note that the ID and password received in step S5 and the destination information received in step S12 are added to the character information transmitted from the character information transmitting unit 44.
[0035]
The character information transmitted from the character information transmitting unit 44 is received by the character information receiving unit 51 of the voice server 50 (step S19), and the character information received by the character information receiving unit 51 is received by the message transmitting unit 52. It is converted to voice information (step S20).
[0036]
Further, the message transmitting unit 52 detects whether a telephone call is made via the communication unit 53 to the telephone 30 to which the converted voice information is to be transmitted (step S21), and the telephone call is being made. If not, a guidance message such as voice guidance to be provided to the telephone 30 before transmitting the converted voice information to the telephone 30 is created (step S22). This guidance message is created by adding information indicating the transmission source of the voice information converted in step S20 to a predetermined message. The ID, password, and destination information added to the character information and transmitted from the character information transmitting unit 44 are received by the character information receiving unit 51, and the message transmitting unit 52 refers to the customer information database 60. Then, the customer information corresponding to the ID and the password added to the character information and transmitted from the character information transmitting unit 44 is extracted, and a guidance message to which the customer information is added is created. For example, a guidance message to which information indicating the transmission source of the message is added, such as "I will tell you a message from Mr. A", is created.
[0037]
When the conversion of the character information received by the character information receiving unit 51 into voice information and the creation of the guidance message are completed, the communication unit 53 of the voice server 50 determines the destination of the voice information converted in step S20. An outgoing call is made to the telephone 30 (step S23), and the ringing tone of the telephone 30 sounds (step S24).
[0038]
When the user of the telephone 30 picks up the handset of the telephone 30 (step S25), the guidance message created in step S22 is transmitted from the message transmission unit 52 via the communication unit 53 (step S26), and output from the telephone 30. (Step S27).
[0039]
The guidance message transmitted from the message transmitting unit 52 and output from the telephone 30 includes information instructing an operation for specifying reception of voice information to be transmitted, and the user of the telephone 30 transmits the information. If the user wants to receive the voice information, the user performs the operation specified by the guidance message output from the telephone 30 in step S27 (step S28), and the voice converted by the message transmitting unit 52 of the voice server 50 is obtained. The information is transmitted via the communication unit 53 (Step S29).
[0040]
The voice information transmitted from the message transmitting unit 52 is transmitted to the telephone 30 via the communication line 70 and output (step S30).
[0041]
When the user of the telephone 30 utters a response message to the voice information output from the telephone 30 in step S30 (step S31), the response message is received by the message receiving unit 54 via the communication unit 53. (Step S32). It is determined that the input of one response message has been completed when the user of the telephone 30 performs a predetermined operation such as pressing a “#” button, for example.
[0042]
The response message received by the message receiving unit 54 is sent to the voice recognizing unit 55, where the voice information received by the message receiving unit 54 is recognized and converted to character information (step S33). ).
[0043]
The character information converted by the voice recognition unit 55 is sent to the mail transmission unit 56, and the mail transmission unit 56 creates an electronic mail using the character information sent from the voice recognition unit 55 (step S34). ). Here, in the message receiving unit 54, the ID, the password, and the destination information received by the character information receiving unit 51 are given via the message transmitting unit 52, and the response message received by the message receiving unit 54 is received. Is recognized for which ID and password and information to be a transmission message corresponding to the destination information. The mail transmission unit 56 refers to the customer information database 60 and associates the customer associated with the ID and password corresponding to the response message received by the message reception unit 54 and converted into character information by the voice recognition unit 55. The information is extracted, and the mail address of the information processing terminal 20 to which the response message is to be transmitted is recognized based on the customer information.
[0044]
The e-mail created by the mail transmission unit 56 is transmitted via the communication unit 53 (step S35), received by the information processing terminal 20 via the communication line 70, and displayed (step S36). .
[0045]
Thereafter, when the user of the information processing terminal 20 responds to the e-mail received in step S36 (step S37), the process returns to step S15 and is transmitted to the user of the telephone 30 using the character input device 10. The user wants to express desired information, and uploads this information to the Web server 40 using the information screen displayed on the information processing terminal 20. In this case, since the telephone 30 to which the information is to be transmitted is in a state where a telephone call is being made via the communication unit 53 of the voice server 50, the processes in steps S22 to S28 are not performed.
[0046]
If the user of the information processing terminal 20 does not respond to the e-mail received in step S36, the process ends.
[0047]
In the present embodiment, the information uploaded from the information processing terminal 20 is recognized as character information by the Web server 40. However, when a predetermined image is expressed by the character input device 10, the image corresponds to the image. If character information is registered in advance, for example, voice information indicating an emergency can be transmitted to the telephone 30 simply by expressing “O” on the character input device 10.
[0048]
In the present embodiment, the information represented by the character input device 10 is transmitted to the information processing terminal 20 such as a personal computer. However, a mobile phone may be used as the information processing terminal 20.
[0049]
【The invention's effect】
As described above, in the present invention, in an information transmission system capable of transmitting information between an information processing terminal and a telephone terminal connected via a communication line, information input as image information to the information processing terminal A first server that provides an information screen for acquiring the information via the communication line to the information processing terminal, recognizes the information acquired using the information screen, and transmits the information as character information. Receiving the transmitted character information, converting the character information into voice information and transmitting it to the telephone terminal via a communication line, and converting the voice information transmitted from the telephone terminal into character information, Is provided to the information processing terminal by e-mail, and information transmission and information recognition are performed at one of the two points where information is transmitted using characters and images. Then, information transmission and information recognition using voice are performed at the other point, and information transmission is performed without limiting to either visual or auditory by means used for the information transmission. be able to.
[Brief description of the drawings]
FIG. 1 is a diagram showing one embodiment of an information transmission system of the present invention.
FIG. 2 is a flowchart for explaining information transmission processing in the information transmission system shown in FIG. 1;
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 10 Character input device 20 Terminal 30 Telephone 40 Web server 41 Site management part 42 Matching part 43 Character recognition part 44 Character information transmission part 50 Voice server 51 Character information reception part 52 Message transmission part 53 Communication part 54 Message reception part 55 Voice recognition part 56 mail transmission unit 60 customer information database 70 communication line

Claims (2)

An information transmission system capable of transmitting information between an information processing terminal and a telephone terminal connected via a communication line,
An information screen for acquiring information input as image information to the information processing terminal via a communication line is provided to the information processing terminal, and the information acquired using the information screen is character-recognized, and character information is obtained. A first server to send as
Receiving the character information transmitted from the first server, converting the character information into voice information, transmitting the voice information to the telephone terminal via a communication line, and converting the voice information transmitted from the telephone terminal into text data; A second server that converts the character information into information and transmits the character information to the information processing terminal by e-mail. The information transmission system according to claim 1,
The information screen is provided with an area for inputting information on a transmission destination of the information input to the information processing terminal and information capable of identifying the information processing terminal,
The first server transmits information on a destination of information input to the information processing terminal and information capable of identifying the information processing terminal to the second server together with the character information,
The second server transmits the information converted to the voice information to the telephone terminal according to the information regarding the transmission destination transmitted from the first server, and converts the information to the character information transmitted from the telephone terminal. An information transmission system, wherein the transmitted information is transmitted to the information processing terminal according to information that can identify the information processing terminal transmitted from the first server.

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