JP2004046682A - Electronic commerce system and electronic commerce method - Google Patents

Abstract

An electronic commerce system and an electronic commerce method related to shopping support in a shopping district that can contribute to revitalization of a local economy are provided.
A merchandise information storage database storing information on merchandise provided by a plurality of shopping malls, a reception processing unit related to purchase of merchandise provided by a plurality of shopping malls, a search processing unit, and a purchase processing unit. By using the shopping center shopping support server 4 having the processing unit 8 and the delivery processing unit 9, a real-time product image can be captured and displayed by a two-way communication unit with an image sensor and sold. As a result, fresh foods and the like can be actually checked and purchased with one's own eyes, and discount negotiations and the like can be performed in a store that has a plurality of stores and whose price fluctuates with time.
[Selection diagram] Fig. 1

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a network system that can contribute to the revitalization of a local economy, and provides an electronic commerce system and an electronic commerce method for shopping support in a shopping district.
[0002]
[Prior art]
With the development of the Internet, electronic commerce has begun to be used. More specifically, electronic commerce called a net supermarket using the Internet has become popular in recent years. Such net supermarkets utilizing the Internet include Seiyu Net Super (http://www.the-seiyu.com), Ejasco.com (http://www.ejusco.com), and Ito-Yokado (http: // // www.iy-net.com/).
[0003]
Some say that online supermarkets can save shoppers time and free them from heavy luggage, making them very convenient. In addition, a user can purchase various products via an online supermarket in accordance with the lifestyle of a double-working couple who has just born a child or a child living away from their parents.
[0004]
[Problems to be solved by the invention]
However, consumers have a strong demand to purchase fresh foods and the like by checking them visually. Consumers have also made such demands at online supermarkets, with the help of recent scandals such as beef. In addition, in stores where prices change with time and discounts are imminent when the store is about to close, some consumers want to check product information individually and make purchases while staying at home.
[0005]
On the other hand, the revitalization of the local economy, especially the revitalization of shopping districts, has been called for a long time, but no effective means has been found. In particular, large-scale food stores are overcrowded, especially in urban areas, and the competition for bargain sales of such large-scale food stores has led to a severe environment for maintaining and developing a shopping district closely related to local communities. I have.
[0006]
The present invention has been made to solve such inconvenience, and an object of the present invention is to provide an electronic commerce system and an electronic commerce method for goods provided by a plurality of shops in a nearby shopping street.
[0007]
[Means for Solving the Problems]
In order to achieve the above object, a representative invention as a first solution of the electronic commerce system in the present application is an electronic commerce system related to shopping support of products provided by a plurality of shops in a shopping street, Storage means for storing information on the products provided by the store, and a shopping center shopping support server for performing reception processing, purchase processing, and delivery processing of the goods provided by a plurality of stores in the shopping street. The real-time information is updated by two-way communication via the Internet, and the shopping mall shopping support server performs a reception process, a purchase process, and a delivery process on purchase of a product based on the updated information.
[0008]
A representative invention as a second solution of the present invention is an electronic commerce system related to shopping support for products provided by a plurality of shops in a shopping street, wherein a product image is bidirectionally communicated with an imaging device via the Internet. The product information including the product image is posted in advance on the homepage of the shopping street, and the real-time product image is converted to the real-time two-way communication with the imaging device in response to access from the customer to the two-way communication device with the imaging device. Product information posted on a homepage is updated and sold while being imaged and displayed by the means.
[0009]
That is, according to the above-mentioned invention, fresh foods and the like can be purchased through two-way communication, and in a shopping street composed of a plurality of shops, discounts can be negotiated in shops where prices and the like fluctuate with time. Can be done in real time.
[0010]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, an electronic commerce system and an electronic commerce method according to an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a conceptual diagram related to an electronic commerce system and an electronic commerce method according to an embodiment of the present invention. In the electronic commerce system and the electronic commerce method according to the present invention, the customer 1 shown in FIG. 1 and the store 2 in a shopping street including a plurality of shops are connected to the shopping street shopping support server 4 via the network 3 such as the Internet. It becomes. Then, the shopping mall shopping support server 4 manages and integrates the product information storage database 5, the reception processing unit 6, the search processing unit 7, the purchase processing unit 8, and the delivery processing unit 9.
[0011]
Here, the customer 1 is, for example, a general consumer, who purchases a product using the shopping mall shopping support server. The store 2 is a plurality of stores that are opening in a shopping street near the customer 1, and is a person who sells goods using the shopping mall shopping support server. Therefore, in the store 2, a store that provides products and services to general consumers, such as a fresh fish store, a butcher store, a pharmacy, or a grocery store, corresponds to the store 2. The network 3 is assumed to be the Internet here, but may be, for example, a LAN (Local Area Network).
[0012]
The shopping center shopping support server 4 establishes a homepage or the like accessible from the customer 1 and the store 2 and uploads information in the product information storage database 5 in which product information of the store 2 is stored. This homepage is not particularly limited, but is a member-only homepage, and is accessible to customers 1 who have registered in advance. Therefore, the customer 1 is required to refer to the member ID when accessing the member-based homepage. In this case, the reception processing unit 6 inquires the member ID of the customer 1 via the shopping center shopping support server 4, and the access to the homepage is permitted.
[0013]
On the other hand, the store 2 stores in the product information storage database 5 information on products individually handled in its own store. The product information is the product image information, the product name, the product price, the recommended information on the shopping street, the price transition of the product by time, freshness information, or information on the sales point. In addition, sold-out information or unsold information can be stored.
[0014]
Here, the store 2 captures an image of a product actually displayed in its own store by, for example, an Internet telephone with a built-in CCD camera, and transmits the information to the product information storage database 5. The image of the product may be captured by a digital camera, or may be data captured by a PDA (Personal Digital Assistant). Then, the user inputs the product name, the product price, the recommended information of the shopping street, the price transition of the product by time, freshness information, or information on the sales point using a personal computer or the like.
[0015]
Various methods can be used for the method of inputting the product information. In addition to the input using the keyboard, the input using voice recognition, the input using a touch panel, or the information proxy input using a facsimile or a telephone is performed to the shopping center shopping support server 4. You can ask. As a result, even an employee who is not good at keyboard input can easily input product information into the product information storage database 5. In addition, even in a business that handles water or a business in which hands are easily soiled, product information can be easily input to the product information storage database 5.
[0016]
In order to store the merchandise information of the store 2 in the merchandise information storage database 5 in this way, the store 2 virtually inputs the store ID on the homepage, and stores and reads data in the merchandise information storage database 5 it can. In this case, the reception processing unit 6 inquires the store ID of the store 2 via the shopping mall shopping support server 4, and storage and reading of the product are permitted.
[0017]
Next, the shopping mall shopping support server 4 has a function of searching for products and stores, and the customer 1 can search for information on products and stores according to the request. For example, if customer 1 wants to purchase fish for sashimi, enter a free keyword such as "sashimi" or "fish" on the member-only homepage, and the name of the store handling the product and the product Is displayed. In this case, a keyword that the customer 1 wants to search is read from the product information storage database 5 by the search processing unit 7 via the shopping mall shopping support server 4, and the read information is processed and displayed. The customer 1 can also search for data such as today's recommended information and bargain information on the shopping street on the member-only homepage. In this case, too, the search processing unit 7 reads information requested by the customer 1 from the product information storage database 5 via the shopping mall shopping support server 4, processes the read information, and displays the processed information on the homepage. You.
[0018]
When the customer 1 finds the product he / she wants to purchase, the customer 1 presses a product purchase button of the store provided on the membership-based homepage screen. You can choose the method. When the customer 1 purchases a product at a plurality of stores in the shopping street, the customer 1 can also specify that all the products be paid at once. In addition, various payment methods such as cash, various credit cards, and account payment can be used. In this case, the merchandise purchased by the customer 1 is read from the merchandise information storage database 5 by the purchase processing unit 8 via the shopping mall shopping support server 4, and the read information is processed together with the purchase information and is processed as payment information. It is processed. In the present embodiment, although the settlement processing is performed by the shopping center shopping support server 4 and the purchase processing unit 8, a shopping support center of the shopping street is separately provided, and the settlement processing of the shopping center shopping support system of the present invention is performed. May be substituted.
[0019]
In this case, the shopping mall can predetermine a product to be cashed back when a specific product is purchased, and store it as product information. Then, when the customer 1 purchases the cashback target product, cashback is performed from the payment amount at a fixed rate. The cashback target product may be used in conjunction with today's bargain information, for example, to advertise on a homepage or to send direct mail to a registered customer by e-mail. Further, when the purchase amount exceeds a certain value, a mechanism can be provided to stimulate the customer's willingness to purchase by changing the cashback ratio.
[0020]
When the customer 1 presses a product delivery button provided on the member-only homepage screen of the purchased product, a confirmation screen of the product to be delivered is displayed, and the customer 1 can select a delivery method and a delivery date and time. For example, as a delivery method, there are mail, TA-Q-BIN (registered trademark), and the like. However, when fresh food is included in the delivery, a delivery system separately provided by a shopping street may be used. That is, in the past, liquor stores and the like have individually performed their own delivery business, and this is also used for the delivery business of products in the entire shopping district.
In addition, since a shopping street is often provided near a station, a dedicated receiving counter may be provided, and a system may be provided such that a family on the way home can receive the goods. In this case, individual confirmation information such as a shopping collection number in addition to the member ID is notified to the family through the purchaser, the member ID is compared with the shopping collection number, and then the shopping is delivered to the family.
[0021]
As described above, by using the electronic commerce system and the electronic commerce method of the present embodiment, payment for shopping can be made in a lump, and goods can be promptly delivered at the desired delivery date and time requested by the customer. Further, provision of a cooking recipe corresponding to the purchased product, campaign information for the next month, and the like are performed in the same manner as delivery of the product, and the electronic commerce system of this embodiment can be used as a sales promotion system.
FIG. 2 is a diagram showing a product input screen of the electronic commerce system shown in FIG. The store 2 can actually input product information on this screen. The input screen 21 of the shopping mall shopping support system includes a product image input section 22, a button group 23, a product name input field 24, a production area input field 25, a price input field 26, a sales point input field 27, a remaining number input field 28, and a discount rate. It consists of an input field 29. Note that these input fields are merely examples, and can be changed in accordance with changes in product information.
[0022]
The store 2 registers the information of the products handled in its own store as the product information including the product image on the homepage of the shopping mall, and in that case, sets a price transition function in which the information changes over time. can do. Specifically, the shopping mall shopping support server 4 can change the product information stored in the product information storage database 5 according to time in real time. In other words, products such as fresh fish, whose freshness drops when carried over to the next day and whose price drops, can be discounted from the standard price when the store closes.
[0023]
For example, if the store closing time is 20:00, a 10% discount at 18:00, a 20% discount at 19:00, and a 30% discount 30 minutes before closing may be set in advance. If this setting is made in advance, clicking on the price input field 26 will display a discount time setting input field (not shown), and setting the time and discount rate in the input fields will automatically activate the price transition function. become.
[0024]
In the sales point input field 27, the sales point of the product is input. For example, today's bargain information and cashback information can be displayed in this field. The specific bargain target product and cashback target product settings are as follows. The button group 23 has a bargain target button and cashback target button for today, respectively. , Entry as a bargain product or cashback product. The button group 23 is a command button required during input, and is configured so that the contents of the command are different from those of the button groups 33 and 43 described later.
[0025]
Here, the store 2 can change the pre-input merchandise information in real time. For example, if the customer 1 directly accesses the store 2 using the Internet telephone function provided on the homepage, the store 2 has a CCD. With this Internet telephone, real-time image information can be captured and transmitted to the purchase screen viewed by the customer 1. That is, the customer 1 can actually check the image captured by the store 2 with his own eyes and purchase fresh food or the like.
[0026]
Further, in a shopping mall composed of a plurality of shops, where prices change with time, discount negotiations and the like can be directly performed. Further, since such image information and price fluctuations are also transmitted to the outside on the membership system homepage via the shopping mall shopping support server 4, customers other than the customers who are actually negotiating discounts are also required to obtain the transaction information. Can be browsed.
[0027]
FIG. 3 is a diagram showing a product purchase screen of the electronic commerce system shown in FIG. This screen allows the customer 1 to actually check with his own eyes and make a purchase. This screen is a screen that displays information of individual products. The customer searches for the product he wants to purchase and selects one from the displayed products, or selects one product via today's recommended information This is a screen of an individual product displayed when the user does. The purchase screen 31 of the shopping mall shopping support system of the present embodiment includes a product image display section 32 for displaying a product image, a button group 33 having commands necessary for product purchase, a product name display field 34 for displaying a product name, and a place of origin. , A price display field 36 for displaying prices, a sales point display field 37 for displaying bargain information and cashback information, a remaining quantity display field 38 for displaying the rest of products, or a discount at a cash register. It consists of a discount rate display column 39 to be displayed.
[0028]
The buttons 33 are assigned commands necessary for purchasing the product, such as a product search command, a store search command, and an Internet telephone command. The discount rate display field 39 displays information for further discounting at the cash register (in this case, at the time of purchase processing) from the current price displayed in the price display field 36. Note that these display fields are merely examples, and can be changed in accordance with changes in product information.
[0029]
For example, in the purchase screen 31, it is assumed that the customer is currently browsing the screen of the sashimi tuna at the XX fresh fish store. The current price is 800 yen, but since the information that the discount at the cash register is reduced by 20% is displayed in the discount rate display field 39, the current price is 640 yen. Here, the customer wanted to confirm the freshness and price information of the product, and made an Internet phone call to the XX fresh fish store. In this case, one of the buttons 33 is assigned to have a command for directly accessing the XX fresh fish store. Therefore, when the customer clicked the access button and called the XX fresh fish store, the product image display section 32 displayed the face of the clerk of the XX fresh fish store. The customer started shopping with the clerk at the XX fresh fish store while watching the actual images. As described above, according to the electronic commerce system and the electronic commerce method of the present invention, fresh foods and the like can be actually confirmed and purchased with their own eyes. Further, payment for shopping can be made in a lump, and goods purchased by the customer can be promptly delivered at the desired delivery date and time requested by the customer. By employing such an electronic commerce method, it is possible to contribute to the economic revitalization of a nearby shopping district.
[0030]
FIG. 4 is a diagram showing another example of the purchase screen shown in FIG. The purchase screen 41 of the shopping mall shopping support system according to the present embodiment includes a product image display section 42, a button group 43, a product name display field 44, a production area display field 45, a price display field 46, a sales point display field 47, and a remaining number display field. 48 or a discount rate display field 49. The respective display units and command button groups are the same as in FIG.
[0031]
For example, in the purchase screen 41, it is assumed that the customer is currently browsing the beef screen for steak at the XX butcher shop. The current price is 4500 yen, but the information that the discount at the cash register is reduced by 30% is displayed in the discount rate display field 49, so the current price is 3150 yen. Here, the customer made an Internet call to the XX butcher shop to see if the product could not be discounted.
[0032]
When the customer clicked this access button and called the XX butcher shop, the product image display section 42 displayed the face of the XX butcher shop clerk. The customer has begun negotiations with the clerk at the XX butcher shop for discounts while looking at the actual images. Then, since there are only five remaining, the clerk of the XX butcher shop says that if all five remaining are to be purchased, the price is reduced to 2500 yen, and the comment of the shopping center shopping support system corresponding to the purchase screen 41 is displayed. Added to input screen 21. Then, four other customers came to the store when they purchased for 2500 yen.
[0033]
Therefore, the customer who first called the XX butcher shop was able to purchase steak beef cheaply as requested. On the other hand, the XX butcher shop was able to sell out 5 premium beef. As described above, according to the electronic commerce system and the electronic commerce method of the present invention, discount negotiation and the like can be directly performed.
[0034]
FIG. 5 is a diagram illustrating a configuration example of the shopping mall shopping support server 4. The shopping mall shopping support server 4 includes a reception processing support function section (F101), a search processing support function section (F102), a purchase processing support function section (F103), a delivery processing support function section (F104), and an information transmission / reception function section (F105). ) Of various functional units. Then, the shopping mall shopping support server 4 accesses various databases as necessary, transmits information stored in the database, and transmits external information when external information is necessary due to change of information. Or receive it.
[0035]
Here, the above-described functional units will be described. The reception processing support function unit (F101) receives access to the homepage of the customer 1 and also receives information on products stored in the product information storage database 5 by the store 2. Specifically, when the customer 1 wants to purchase a product and tries to access the homepage, the member ID of the customer 1 is referred. Then, the store 2 in the shopping mall queries the member ID of the store 2 when trying to access the home page in order to upload the product of the store on the home page. When the inquiry of the member ID is completed, the store 2 can post the product information.
[0036]
The search processing support function unit (F102) searches for various information stored in the product information storage database 5. After accessing the homepage, the customer 1 can search for a product, a store, a shopping street, and the like by using a search engine provided by the functional unit.
[0037]
The purchase processing support function unit (F103) can cause a credit card or a debit card to pay a fee when the user uses the shopping mall shopping support system of the present embodiment. Specifically, the purchase processing support function unit (F103) inquires, via the network 3, a company that performs payment management for card information of the user. Then, card payment is performed based on the confirmed information.
[0038]
The delivery processing support function unit (F104) supports a delivery process such as a delivery company, a delivery destination, and delivery conditions when delivering a product purchased by a customer. Specifically, a delivery company capable of delivery is specified in accordance with the address of the customer 1 and requested delivery conditions.
[0039]
The information transmission / reception function unit (F105) transmits / receives various information to / from the customer 1, the store 2, and the shopping mall shopping support server 4 via a network.
[0040]
FIG. 6 is a diagram illustrating a configuration example of the product information storage database 5. The product information accumulation database 5 is a group of databases connected to the above-mentioned shopping mall shopping support server 4. In the present embodiment, the product information storage database 5 includes a store information database 61, a shopping mall information database 62, a producer database 63, a product information database 64, a supplier information database 65, a delivery company information database 66, and a settlement information database 67. , A personal information database 68, a purchase result information database 69, a network management database 70, and a videophone database 71.
[0041]
The shopping mall shopping support server 4 manages the information via the information transmission / reception function unit (F105). That is, an address number is assigned to each database, and the information is input and output. Then, the information stored in the database is searched with the customer 1 via the search processing support function unit (F102).
[0042]
The store information database 61 is information on the store 2 that provides the product. The shopping mall information database 62 is information on the shopping mall where the store 2 is provided. The delivery company information database 63 is information on a delivery company or a delivery center adjacent to the shopping street. The product information database 64 is information on various products provided to the customer 1. The supplier information database 65 is supplier information of the product. The producer information database 66 is information on the producer of the product. The supplier information database 65 and the producer information database 66 correspond to voices requesting information disclosure regarding recent food transaction management. That is, the customer 1 can obtain the transaction information and the producer information of the product provided by the store 2.
[0043]
The payment information database 67 is information relating to payment of a credit card or the like used by the customer 1 when purchasing a product. The personal information database 68 is basic information on the customer 1 such as a name and an address. The purchase record information database 69 is information on the past purchase record of the customer 1. The net management database 70 is information on a shopping street shopping homepage established by the shopping street shopping support server 4. The videophone database 71 is information relating to a videophone used by the customer 1 and the store 2 for a product transaction.
[0044]
FIG. 7 is a diagram illustrating the contents stored in the store information database 61. The store information database 6 stores information on each store in the shopping district. In this database, for example, as shown in the figure, a record is created for each information number which is an identification number of store information, and each record has a store name, a shopping street name, a business type, a business hour, a responsibility. And information indicating the user, image information, detailed information, and the like.
[0045]
The store name is information on the name of the store 2. The name of the shopping district is the name of the shopping district to which the store 2 belongs. The type of business is information indicating the type of business of the store 2. The business hours are information on the business hours of the store 2. The responsible person displays the name of the responsible person of the store 2. The image information is image information obtained by imaging the inside of the store 2. The detailed information is detailed information of the store 2, and is information such as an address and map information.
[0046]
FIG. 8 is a diagram illustrating a configuration example of the product information database 64. In the present embodiment, the product information database 64 includes a store name information database 81, a product image information database 82, a product name information database 83, a production area information database 84, a price information database 85, a sales point database 86, and a remaining number information database 87. , A flyer information database 88 and a discount information database 89.
[0047]
The handling store name information database 81 is a database that stores information on the names of stores that handle products. The product image information database 82 is a database that stores product image information. The product name information database 83 is a database that stores product name information of products. The origin information database 84 is a database that stores origin information of commodities. The price information database 85 is a database that stores price information of commodities.
[0048]
The sales point database 86 is a database that stores sales point information of products. The remaining number information database 87 is a database that stores remaining number information of commodities. The flyer information database 88 is a database that stores flyer information of products. The discount information database 89 is a database that stores discount information on products.
[0049]
FIG. 9 is a diagram illustrating the contents stored in the product information database 64. The product information database 64 stores information on individual products provided by the store 2. Then, in this database, for example, as shown in the figure, a record is created for each information number which is an identification number of store information, and in each record, a product name, a production area, a price, a transaction store name, remaining number information, Discount information and information indicating details are stored.
[0050]
The product name is information on the product name. In the present embodiment, it is “tuna”. The origin is information on the origin of the product. In the present embodiment, "Chiba Prefecture" is used. The price is information on the price of the product. In the present embodiment, it is "800 yen". The transaction store name is information on the transaction store name of the product. In the present embodiment, it is “XX fresh fish store”. The remaining number information is information on the remaining number of products. In the present embodiment, the number is “10”. The discount information is information relating to a discount on a product. In the present embodiment, “20% at cash register” is set. The detailed information is information on other details of the product.
[0051]
FIG. 10 is a diagram for explaining other storage contents of the product information database 64. In this database, for example, as shown in this figure, "for beef steak" is displayed as the product name. "Matsuzaka" is displayed as the production center of the product. “4,500 yen” is displayed as the price of the product. “XX butcher shop” is displayed as the transaction shop name. "5" is displayed as the remaining number information. “30% at cash register” is displayed as discount information. As described above, the product information database 64 centrally manages various information from basic information to detailed information on individual products. Further, as needed, the operator of the system can easily browse the detailed information.
[0052]
【The invention's effect】
As described above, according to the electronic commerce system and the electronic commerce method of the present invention, a product can be purchased through two-way communication.
[Brief description of the drawings]
FIG. 1 is a conceptual diagram related to an electronic commerce system and an electronic commerce method according to an embodiment of the present invention.
FIG. 2 is a diagram showing a product input screen of the electronic commerce system shown in FIG. 1;
FIG. 3 is a diagram showing a product purchase screen of the electronic commerce system shown in FIG. 1;
FIG. 4 is a diagram showing another example of the purchase screen shown in FIG.
FIG. 5 is a diagram illustrating a configuration example of a shopping mall shopping support server.
FIG. 6 is a diagram showing a configuration example of a product information storage database.
FIG. 7 is a diagram illustrating the contents stored in a store information database.
FIG. 8 is a diagram showing a configuration example of a product information database.
FIG. 9 is a diagram illustrating the contents stored in a product information database.
FIG. 10 is a diagram illustrating another storage content of the product information database.
[Explanation of symbols]
1 Customer
2 stores
3 network
4 Shopping street shopping support server
5 Product information storage database
6 reception processing section
7 Search processing section
8 Purchase processing department
9 Delivery Processing Department
21 Shopping Center Shopping Support System Input Screen
22 Product image input section
23 buttons
24 Product name input field
25 Origin field
26 Price entry field
27 Sales point input field
28 Remaining number input field
29 Discount rate input field
31 Shopping screen of shopping center shopping support system
32 Product image display
33 buttons
34 Product name display field
35 Origin display field
36 Price display field
37 Sales point display field
38 Remaining number display field
39 Discount rate display field
41 Shopping screen of shopping center shopping support system
42 Product image display
43 button group
44 Item name display field
45 Origin display field
46 Price display field
47 Sales point display field
48 Remaining number display field
49 Discount rate display field
61 Store Information Database
62 Shopping Street Information Database
63 Shipping company information database
64 Product Information Database
65 Supplier information database
66 Producer information database
67 Payment Information Database
68 Personal Information Database
69 Purchase Performance Information Database
70 Net Management Database
71 Videophone Database
81 Handling store name information database
82 Product Image Information Database
83 Product Name Information Database
84 production center information database
85 Price Information Database
86 Sales Point Database
87 Remaining information database
88 Flyer Information Database
89 Discount Information Database

Claims (10)

In an e-commerce system related to shopping support for products provided by a plurality of shops in a shopping district,
Storage means for storing information on products provided by a plurality of shops in the shopping street; and a shopping center shopping support server for performing reception processing, purchase processing, and delivery processing of the goods provided by the plurality of shops in the shopping street. ,
The storage unit updates real-time information on the product information by two-way communication via the Internet, and the shopping mall shopping support server performs a reception process, a purchase process, and a purchase process on a product based on the updated information. An electronic commerce system that performs delivery processing. The electronic commerce system according to claim 1, wherein the two-way communication via the Internet is an Internet telephone having a built-in image sensor. The updated product information is product image information, product name, product price, shopping street recommendation information, time-based product price transition, freshness information, or sales point information. Item 2. An electronic commerce system according to item 1. The electronic commerce system according to claim 1, wherein the updated product information is sold-out information or unsold information. The electronic commerce system according to claim 1, wherein the shopping mall shopping support server requests a shopping person to inquire of a member ID. 2. The electronic commerce system according to claim 1, wherein the shopping mall shopping support server has a lump-sum payment function for purchase processing of goods at a plurality of shops. 3. 2. The electronic commerce system according to claim 1, wherein the shopping mall shopping support server performs a predetermined cashback based on accumulated information on product purchases at a plurality of stores. 3. The electronic commerce system according to claim 1, wherein the shopping mall shopping support server has a function of setting a desired delivery date and time of a purchased item. In an electronic commerce method related to shopping support for products provided by a plurality of shops in a shopping street,
A product image is photographed by the two-way communication unit with an imaging device via the Internet, and product information including the product image is posted on a homepage of a shopping street in advance, and a customer sends the two-way communication unit with the imaging device. An electronic commerce method characterized by updating and selling merchandise information posted on the homepage while capturing and displaying a real-time merchandise image by the two-way communication means with an image sensor in response to access. 10. The method according to claim 9, wherein the electronic commerce method is capable of coping with payment in a lump sum regarding purchase processing of goods at a plurality of stores, and delivering the goods purchased by the customer at a desired delivery date and time requested by the customer. E-commerce method described in.

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