JP2003317154A - Store system - Google Patents

Abstract

(57) [Summary] [Problem] In a store system, when a failure occurs, the details of the failure are automatically notified, and the failure is promptly dealt with. SOLUTION: A store management terminal 81 of a store system is provided with a failure information processing means 11, an e-mail transmission means 12, and a processing log file 13. When a failure occurs during business processing in sales data processing, employee data processing, POS data processing, or the like, the details of the failure are stored in the processing log file 13. The failure information processing unit 11 creates a failure report e-mail based on the data of the processing log file. The e-mail transmission means 12 transmits a failure report e-mail to the maintenance center. The maintenance center performs a failure process based on the content of the failure report e-mail.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION The present invention relates to a store system,
In particular, the present invention relates to a store system in which a store management terminal that manages store data manages a fault using an electronic mail so that a fault can be easily dealt with.

[0002]

2. Description of the Related Art A conventional store system is shown in FIG. In the store, a POS system 71 for sale, a store management terminal 73 for managing various store data, and a POS system 7
There is a communication line 72 for connecting 1 and the store management terminal 73, and a storage device 74 for storing the data of the store management terminal 73.
The store system is a head office system that manages sales at each store, orders materials, manages employees, etc. within these stores.
It is composed of 76 and a maintenance center 77 for dealing with troubles in store management terminals and POS systems. The store management terminal 73, the head office system 76, and the maintenance center 77 are connected by a communication network 75.

Further, as shown in FIG. 8, a conventional store management terminal 81 includes an input / output device 82 for displaying key inputs and processing results, and product management and sales data collection / arithmetic processing. Sales data processing means 83 to perform and employee data processing means to perform employee attendance, schedule management, payroll calculation, etc.
84, POS data processing means 85 for transmitting product data, employee data, etc. to the POS system and receiving sales data, attendance data, etc. from the POS system, and communication for communicating with the store management terminal and other devices Network communication means 86,
The storage device 87 stores various data.

The storage device 87 stores a product database 88 for storing the unit price, product name, number of stocks, etc. of the product, and daily sales amount, weekly / monthly sales amount, hourly sales amount, number of customers, etc. Sales database 89, employee names, working hours,
It is composed of an employee database 90 that stores salaries and the like. The storage device 87 is built in or externally attached to the store management terminal. The sales data processing means 83 uses the sales data collected from the POS system and the product database 88 and the sales database 89 in the storage device for the day, week,
Create monthly sales data, material order data, inventory data, etc. Data is transmitted to the head office system 76 via the communication network 75 as required.

The employee data processing means 84 prepares attendance data such as weeks and months and calculates payroll from the employee working hours collected from the POS system and the employee database 90 in the storage device. Data is transmitted to the head office system 76 via the communication network 75 as required. The POS data processing means transmits the product database 88 such as the unit price and the product name stored in the storage device to the POS system.
The sales amount and number of each product, store sales amount, number of customers, etc.
Receive from S system. If necessary, product data and sales data are stored in the storage device. When a processing failure occurs in sales data processing, employee data processing, POS data processing, etc., the details of the failure are output so that the operator can understand. When a failure occurs, the operator requests the maintenance center 77 to handle the failure by telephone or the like.

Next, FIG. 9 shows a flow chart of a schematic processing routine of a conventional store management terminal. A general processing routine of a conventional store management terminal will be described with reference to FIG. It is determined whether the requested processing is sales data processing (step 91). If it is sales processing, jump to step 94. At other times, it is determined whether or not employee data processing (step 92). If it is an employee process, jump to step 95. In other cases, it is determined whether or not POS data processing is performed (step 93). If POS data processing, jump to step 96.
Otherwise, the process ends. Perform sales data processing (step 94) and jump to step 97. Perform employee data processing (step 95) and jump to step 97. POS data processing is performed (step 96), and it is determined whether a failure has occurred during data processing (step 97). If there is a failure, the details of the failure are output to the output device (step 98), and the process ends. Otherwise, the process ends.

In addition, there is a monitoring system that reports the operating status and failure information of various systems using electronic mail.
The following are some conventional examples of such monitoring systems. The "error notification device and error notification method" disclosed in Japanese Patent Laid-Open No. 2001-168950 is an error notification device that can detect an error and notify the outside without using the resources of the device body. When an error is detected, error message data is created. The generated error message data is sent to a predetermined destination via LAN.

[0008]

However, the above-mentioned conventional POS system has a problem that it is impossible to promptly deal with a failure. The operator will return home after completing the specified data input, but if the processing time is long due to the closing process of the store or the schedule creation, etc., the next day, it will be known that a failure occurred during data processing. become. After that, the data is recreated, which delays troubleshooting. In addition, the maintenance center is notified of the failure by telephone or the like, and the repair of the database or the repair of the device is requested, which slows down the response. Moreover, since the operator is not familiar with the database, the communication of the contents of the failure may be insufficient.

The present invention solves the above-mentioned conventional problems and provides a store management terminal which can automatically notify the contents of a failure when a failure occurs and can quickly respond to the failure. To aim.

[0010]

In order to solve the above problems, according to the present invention, when a failure occurs during business processing in a shop management terminal of a shop system having a shop management terminal and a maintenance center, the failure contents A failure log information processing means for creating a failure report e-mail based on the data in the processing log file, and means for sending the failure report e-mail to the maintenance center. The configuration includes means for receiving an electronic mail and means for performing a failure process based on the content of the failure report electronic mail. With this configuration, when a failure occurs, the details of the failure are automatically sent to the maintenance center, and the failure can be dealt with quickly.

Further, a plurality of maintenance centers corresponding to the contents of the trouble are provided, and the store system is provided with means for selecting a maintenance center to which the trouble report electronic mail is transmitted according to the contents of the trouble. With this configuration, the work of the maintenance center can be reduced, and the trouble can be dealt with more quickly.

[0012] Further, in the store management terminal, a cash difference collating means for obtaining a cash difference between the POS sales amount and cash in the drawer, and an electronic report preparing means for preparing a cash difference report e-mail based on the data on the cash difference. , A means for sending a cash difference report email to the maintenance center. With this configuration, when the cash difference occurs, the details of the trouble can be transmitted by e-mail, the trouble report work can be reduced, and forgetting to report can be reduced.

Further, in the store management terminal, an automatic schedule processing means for allocating employees based on sales forecast, a desired schedule database storing desired work schedules of the employees, and an e-mail transmission for sending working e-mails to the employees Means, and an automatic schedule processing means,
A means for predicting the required number of employees based on the sales forecast and creating a schedule table and a means for creating a work e-mail to be sent to the employees who need to work based on the schedule table and the desired work schedule are provided. With this configuration, it is possible to reduce the schedule work in the store.

[0014]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described in detail below with reference to FIGS.

(First Embodiment) In the first embodiment of the present invention, a shop management terminal is provided with failure information processing means, e-mail sending means, and processing log file, and failure contents are electronically sent to a maintenance center. It is a store system that sends mail.

FIG. 1 is a functional block diagram of a store system according to the first embodiment of the present invention. In FIG. 1, the failure information processing means 11 is means for creating a failure report electronic mail based on the data of the processing log file.
The electronic mail transmitting means 12 is means for transmitting the contents of the failure by a failure report electronic mail. The processing log file 13 is means for storing the details of a failure when a failure occurs during business processing. The store management terminal 81 is a terminal device that manages various data of the store. The input / output device 82 is a device for key input and processing result display. The sales data processing means 83 is means for performing product management, collection / arithmetic processing of sales data, and the like.

The employee data processing means 84 is means for performing attendance / schedule management, payroll calculation, etc. of the employee. PO
The S data processing means 85 is means for transmitting product data, employee data, etc. to the POS system and receiving sales data, attendance data, etc. from the POS system. The communication network communication unit 86 is a unit that communicates between the store management terminal and another device. The storage device 87 is a device for storing various data. The product database 88 is a database that stores unit prices, product names, the number of stocks, and the like of products. The sales database 89 is a database that stores daily sales amount, weekly sales amount, monthly sales amount, time period sales amount, number of customers, and the like. The employee database 90 is a database that stores employee names, working hours, salaries, and the like.

The operation of the store system according to the first embodiment of the present invention configured as above will be described. First, an outline of the operation of the store management terminal 81 will be described with reference to FIG. The basic operation is the same as that of the conventional store management terminal. The product database 88 of the storage device 87 stores the unit price, product name, stock quantity, etc. of the product. The sales database 89 stores daily sales, weekly sales, monthly sales, hourly sales, the number of customers, and the like. In employee database 90,
Memorize the employee's name, working hours, salary, etc.

The employee data processing means 84 creates attendance data and calculates payroll based on the employee working time data collected from the POS system and the data in the employee database 90. The POS data processing means transmits the data such as the unit price and the product name of the product database 88 to the POS system. Receive the sales amount / number of products, store sales amount, number of customers, etc. for each product from the POS system. Sales data processing means 83
Is based on the sales data collected from the POS system and the data in the product database 88 and the sales database 89.
Create sales data, material order data, inventory data, etc.

[Sales data processing, employee data processing, POS]
When a processing failure occurs in data processing or the like, the failure content is stored in the processing log file 13. The failure information processing means 11 creates a failure report e-mail based on the data in the processing log file. The electronic mail transmitting means 12 transmits the contents of the trouble to the maintenance center by means of a trouble report e-mail. Send all failures to one maintenance center. The maintenance center side assigns correspondents according to the content of the failure. In addition, during the processing, the sales amount of POS and the cash in the drawer are collated, and when a cash difference of a certain rate or more occurs, a paper report is created after the processing,
Report to head office.

FIG. 2 is a flow chart showing a schematic processing routine of the store management terminal. An outline processing routine of the store management terminal will be described with reference to FIG. It is determined whether the requested processing is sales data processing (step 91). If it is sales processing, jump to step 94. At other times, it is determined whether or not employee data processing (step 92). If it is an employee process, jump to step 95. Otherwise, PO
It is determined whether S data processing is performed (step 93). If POS data processing, jump to step 96. Otherwise,
The process ends.

Sales data processing is performed (step 94), and the process jumps to step 97. Process employee data (step 9
5), skip to step 97. POS data processing is performed (step 96), and it is determined whether a failure has occurred during data processing (step 97). If there is no failure, the process ends.
If there is a failure, the details of the failure are output to the store management terminal (step 21). For example, in the case of the sales data processing failure information, processing information such as “processing has been completed up to the daily total file, but a failure occurred because the file could not be closed during the weekly file processing.” Write in.
The processing log is sent to the maintenance center by e-mail (step 22), and the processing ends.

At the maintenance center, the details of the trouble are grasped by e-mail. If there is a data failure, the file is recovered and the repaired file is sent via the communication network. If the program is destroyed, take measures such as sending the program. In addition, when it is not possible to deal with a problem via the communication network due to a hardware problem, maintenance personnel will be dispatched to the store.

As described above, in the first embodiment of the present invention, the store management terminal of the store system is provided with the fault information processing means, the electronic mail transmitting means, and the processing log file, and the fault contents are electronically transmitted to the maintenance center. Since it is configured to send an e-mail, the operator does not need to notify the maintenance center of the details of the failure by telephone, etc., and the failure can be dealt with quickly and human error can be reduced.

(Second Embodiment) The second embodiment of the present invention is a store system in which a store management terminal selects an e-mail destination according to the contents of a failure. The failures include failures that can be remotely maintained using a communication network and hard failures that maintenance personnel go to a store to deal with. For failures that can be handled by the communication network, e-mail is sent to the remote maintenance center. For failures that require the dispatch of maintenance personnel, send an email to the Hard Maintenance Center.

FIG. 3 is a flow chart showing a schematic processing routine of the store management terminal. An outline processing routine of the store management terminal will be described with reference to FIG. With respect to the processing routine of FIG. 2 described in the first embodiment, a step 31 of judging whether or not there is a hardware failure, a step 32 of sending an e-mail to the remote maintenance center, and an e-mail of sending to the hardware maintenance center. Step 33 has been added. The steps up to step 21 are the same as the flow of FIG. 2 described in the first embodiment.

It is determined whether or not the failure content is a hardware failure (step 31). If there is a hardware failure, the processing log is sent to the hardware maintenance center by e-mail (step 33), and the processing ends. Otherwise, the processing log is sent to the remote maintenance center by e-mail (step 32), and the processing ends.

As described above, in the second embodiment of the present invention, the store management terminal of the store system is configured to select the e-mail destination according to the contents of the failure. Can be reduced.

(Third Embodiment) A third embodiment of the present invention is a store system in which a store management terminal sends a report of cash difference by electronic mail.

FIG. 4 is a flow chart showing a sales data outline processing routine. An outline processing routine of the store management terminal will be described with reference to FIG. When it is determined that the sales data is processed (step 91), the process goes to step 41. The POS sales amount and cash in the drawer are read from the sales database (step 41). Calculate the cash difference between the POS sales amount and cash in the drawer (step 42). Compare the cash difference with the value obtained by multiplying the POS sales amount by a fixed rate. It is determined whether the cash difference is less than the multiplication value (step 43). When there are few, jump to the main routine of sales data processing. At other times, fill in an electronic file report such as the reason for the cash difference and the occurrence status on the store management terminal (step 44). Send the electronic file report by e-mail to the head office system (step 45) and jump to the main routine of sales data processing. The main routine of sales data processing is the same as the sales data processing routine of step 94 of FIG. 2 described in the first embodiment.

As described above, in the third embodiment of the present invention, the store management terminal of the store system is configured to send the report of the cash difference by e-mail. It will be sent by e-mail so that store management can be done quickly and you can reduce the number of forgetting to report.

(Fourth Embodiment) In the fourth embodiment of the present invention, the work schedule of each employee is created based on the work schedule and sales forecast of the employee and It is a store system that sends by e-mail.

FIG. 5 is a functional block diagram showing the configuration of the store management terminal of the store system according to the fourth embodiment of the present invention. On the store management terminal, based on the next sales forecast, automatic schedule processing means 51 for allocating employees by day of the week and hour, e-mail sending means 52 for sending e-mail to the employees, and employee in the storage device. A desired schedule database 53 is provided which stores the days of the week and the hours when the employees wish to work.

FIG. 6 is a flow chart showing a schematic processing routine of the store management terminal. The general processing routine of the store management terminal will be described with reference to FIG. From the next sales forecast, create a schedule table for forecasting how many employees are required for each day of the week (step 61). The desired schedule is called from the desired schedule database, and the desired schedule is applied to the created schedule table (step 62). It is determined whether or not the employee's wishes match the schedule (step 63). If they match, an approval mail is sent by e-mail to the desired employee (step 64), and the process is terminated. At other times, the assigned schedule is notified to the employees who do not meet the wishes, and when the schedule is not filled, the work request e-mail is transmitted (step 65), and the process ends.

As described above, in the fourth embodiment of the present invention, the store management terminal of the store system creates a work schedule for each employee based on the employee's desired work schedule sales forecast. Since the email is sent to the employee, it is not necessary for the employee to come to the store just to confirm the desired schedule. In addition, it is possible for the person in charge of schedule creation to save the time and effort of checking the employee by telephone in order to fill the schedule.

[0036]

As is apparent from the above description, in the present invention, when a failure occurs during business processing in the store management terminal, the failure content is automatically transmitted to the maintenance center by a failure report e-mail. Therefore, it is possible to quickly deal with the trouble and reduce the work of dealing with the trouble.

[Brief description of drawings]

FIG. 1 is a functional block diagram showing a configuration of a store management terminal of a store system according to a first embodiment of the present invention,

FIG. 2 is a flowchart showing a schematic processing routine of a store management terminal of the store system according to the first embodiment of the present invention,

FIG. 3 is a flowchart showing a schematic processing routine of a store management terminal of a store system according to the second embodiment of the present invention,

FIG. 4 is a flowchart showing an outline processing routine of sales data of a store system according to the third embodiment of the present invention;

FIG. 5 is a functional block diagram showing a configuration of a store management terminal of a store system according to a fourth embodiment of the present invention,

FIG. 6 is a flowchart showing a schematic processing routine of a store management terminal of a store system according to the fourth embodiment of the present invention,

FIG. 7 is a functional block diagram showing the configuration of a conventional store system,

FIG. 8 is a functional block diagram showing a configuration of a conventional store management terminal,

FIG. 9 is a flowchart showing a schematic processing routine of a conventional store management terminal.

[Explanation of symbols]

11 Failure information processing means 52,12 E-mail sending method 13 Processing log file 51 Automatic schedule processing means 53 Desired schedule database 71 POS system 72 Communication line 73,81 Store management terminal 74 storage 75 Communication network 76 Headquarters system 77 Maintenance Center 82 I / O device 83 Sales data processing means 84 Employee data processing means 85 Data processing means 86 Communication network Communication means 87 storage 88 product database 89 Sales Database 90 employee database

Claims (6)

[Claims] 1. In a store system having a store management terminal and a maintenance center, the store management terminal comprises:
When a failure occurs, a processing log file that stores the details of the failure, a failure information processing unit that creates a failure report email based on the data in the processing log file, and the failure report email are sent to the maintenance center. The maintenance system further comprises: means for receiving the trouble report e-mail; and means for carrying out trouble processing based on the content of the trouble report e-mail. 2. A plurality of maintenance centers corresponding to failure contents are provided, and the store system is provided with means for selecting a maintenance center to which the failure report e-mail is sent, according to the failure contents. Claim 1
Store system described in. 3. A cash-difference matching means for obtaining a cash difference between the POS sales amount and cash in the drawer, and an electronic report creation for creating a cash-difference report e-mail based on the data on the cash difference in the store management terminal. The store system according to claim 1, comprising means and means for transmitting the cash difference report e-mail to the maintenance center. 4. A schedule processing means for allocating employees to the store management terminal based on sales forecasts, a desired schedule database storing desired work schedules of the employees, and an electronic mail for sending work emails to the employees. E-mail sending means, means for predicting the required number of employees based on the sales forecast to create a schedule table in the schedule processing means, and work required based on the schedule table and the desired work schedule The store system according to claim 1, further comprising means for creating a work e-mail to be sent to an employee. 5. A store management terminal of a store system manages store data, stores a fault content when a fault occurs during business processing at the store management terminal, and creates a fault report e-mail based on the fault content. Then, the failure report e-mail is transmitted to a maintenance center, the maintenance center accepts the failure report e-mail, and failure processing is performed based on the content of the failure report e-mail. . 6. A desired schedule database is created based on the work schedule desired by the employee, a required number of employees is predicted based on the sales forecast, and a schedule table is created, and the schedule table and the desired work schedule are created. A work schedule adjusting method comprising allocating an employee based on the above, creating a work email to be sent to an employee who needs to work, and sending the work email to the employee.