JP2003228774A - Information processing apparatus, point management program, and point management method - Google Patents

Abstract

(57) [Summary] [Problem] To determine points according to the sales profit of each product. Individual customers can know the points of individual products in advance. An information processing apparatus (100) according to the present invention.
Is connectable to the network (50); a communication means (105) for receiving the identification of the customer and the identification of the goods or services and transmitting information related to the points; and the identification of the customer and the identification of the goods. And point calculation means (102, 410) for calculating points to be provided to the customer based on the information on the sales profit of the product.
Means for storing the points provided to the customer in a memory (102, 412).

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to the determination and management of points given to customers, and in particular, the calculation and management of points given to member customers when purchasing products and services at a store and the points thereof. Regarding the provision of information.

[0002]

2. Description of the Related Art Conventionally, in a store, when a customer of a member purchases a product, the customer is given a predetermined percentage (predetermined percentage) of the selling price of the product as a point,
Thereafter, based on the points, discount sales of products and provision of cash vouchers are provided to the customer.

However, if the calculation is performed by using a predetermined ratio of the selling price as a point regardless of the circumstances of each individual product, the product will have a sufficient profit if the store has a small difference between the purchase price and the selling price, that is, a product with a small profit. Can't get

Therefore, the inventor has recognized that if the points are determined according to the sales profit of each product, an appropriate profit can be secured for the store.

[0005]

SUMMARY OF THE INVENTION One of the objects of the present invention is to enable points to be determined according to the sales profit of individual goods or services. Another object of the invention is to allow individual customers to know in advance the points for individual goods or services.

[0006]

According to one feature of the present invention, an information processing device connectable to a network receives a customer identification and a product or service identification, and sends out information related to points. A means of sending and receiving; based on the identification of the customer and the identification of the product or service, and information on the sales profit of the product or service
The point calculation means for calculating the points provided to the customer; and the means for storing the points provided to the customer in a memory.

[0007] The point calculating means may further calculate the points provided to the customer based on the information on the stock of goods or the utilization status of service resources.
The point calculation means may calculate points provided by the store and the manufacturer.

According to another feature of the present invention, a point management program for an information processing apparatus receives a customer's identification and a product or service identification; and the customer's identification and the product or service identification. , Based on information about the sales profit of that product or service,
Calculating the points offered to the customer;
Executing the steps of storing the point in a memory; sending information related to the point.

According to still another feature of the present invention, a point management method using an information processing device includes a step of receiving an identification of a customer and an identification of a product or a service; Calculating points to be provided to the customer based on the identification and information on sales profits of the goods or services; storing the points in memory; sending information related to the points Including and

According to the present invention, the points are determined according to the sales profit of each individual product or service, so that a proper profit can be secured for the store. In the embodiment of the present invention, by determining points according to the stock status of individual products or the usage status of individual service resources, it is possible to determine the points of goods or services according to the stock status of products or the usage status of service resources. Sales promotion becomes possible. In an embodiment, promotion of a product or service is enabled by giving points according to a sales strategy of a store and according to an individual customer's purchase history of the product or service. Further, according to the present invention, each customer can know the points of each product or service in advance.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 is a point management server machine (hereinafter, also simply referred to as a server) 100 for managing points of a store, a manufacturer and customers according to an embodiment of the present invention, and a POS of the store. 1 shows the configuration of a system 200. In this figure, the server 100, the PO
S system 200, manufacturer's servers 300 and 32
0, a client machine (hereinafter, also simply referred to as a client) 370 of a customer or a consumer, and the like are interconnected via a network 50. The network 50 is typically the Internet, a telephone network,
It is composed of a cable television network and / or an optical fiber network. Hereinafter, the embodiment of the present invention will be described with respect to management of points related to sale of goods, but the present invention can be applied to point management related to sales of services.

The point management server 100 typically has a processor 101, a memory such as a magnetic disk, a network interface 105, a video monitor (not shown) and a keyboard (not shown).
And so on. The processor 101 is typically a CPU,
It is composed of ROM and RAM.

The server 100 is further provided with a point management server function 10 implemented in the form of an application program stored in a storage device.
2. A store basic database 112 storing basic store data, a manufacturer basic database 113 storing basic manufacturer data, a user basic database 114 storing basic user data, and each store Product databases 116-118, respective manufacturer product databases 120-122, respective dealer point databases 124-126, respective manufacturer point databases 128-130, sales detail database 140, and source settlement file 1.
42 are included. The server 100 further includes respective dealer sales strategy databases 152-154 and respective manufacturer sales strategy databases 156-15.
8 may be included. The server function 102 may be implemented in the form of hardware such as an integrated circuit.

The store POS system 200 has a plurality of P
It is connected to the OS terminal 350, etc.
It typically has a processor 201, a memory such as a magnetic disk, a network interface 205, a video monitor (not shown), a keyboard (not shown) and the like. The processor 201 is typically a CPU, ROM
And RAM. The POS system 200 of each store further includes a POS function 20 implemented in the form of an application program stored in a storage device.
2. Product database 212, inventory database 21
4. A purchasing database 216, a sales strategy database 218, and a sales database 220 are included. The server function 202 may be implemented in the form of hardware such as an integrated circuit.

FIG. 2 shows various functions included in the point management server function 102, that is, an authentication function 404, a purchased product registration function 406, a point inquiry function 408, a point calculation function 410, a data distribution function 412, and a resource point adjustment function. 414, a product search function 424, a recommended product display function 426, and a customer information extraction function 428 are included.

The client 370 is typically a network 5 such as the Internet via a telephone line network or the like.
General personal computer (P
C).

Next, referring to FIGS. 1 and 2, the server 1
The processing procedure of the point management executed by 00 will be described.

If a customer who is also a user of the client 370 purchases a product of the manufacturer C at the store A, the clerk at the POS terminal 350 of the store A uses the customer's membership card to the POS terminal 350. Card of
Insert into a reader (not shown). Next, the clerk inputs the product code by reading the bar code of the product on the POS terminal 350 using the bar code reader. Then, the terminal 350 becomes the POS system 20.
0 to access the server 100 via the network 50, register the purchase of the product, and display the points acquired by the customer on the display device of the POS terminal 350.

Next, the operation of the server 100 will be described. The server 100 is accessed from the POS terminal 350 of the store A via the POS system 200 and the network 50. In response to the access from the POS terminal 350, the server 100 refers to the store basic database 112 and the customer basic database 114 for authentication using the authentication function 404 of FIG. The ID and password of the POS terminal 350 and the customer ID recorded on the membership card are authenticated.

When the authentication is completed, next, the POS terminal 3
50 transmits the product code of the purchased product to the server 100 via the POS system 200. The server 100 activates the purchased product registration function 406, and the product database 116 of the store A and the product database 12 of the manufacturer C are activated.
Referring to 0, the fact that the customer has purchased the product is registered in the product database 116 and 120 together with the customer ID, date and the number of purchased products using the product code.

Next, the server 100 uses the point inquiry function 408 to obtain the point database 124 of the store A and the point database 12 of the manufacturer C.
8, the first point information regarding the customer's purchased product is acquired based on the customer's cumulative purchase amount, point balance, last product purchase date, and the like. Next, the server 100 uses the point inquiry function 408 to refer to the sales strategy database 152 of the store A and the sales strategy database 156 of the manufacturer C to acquire the second point information based on the sales strategy.

Next, the server 100 activates the point calculation function 410, and based on the first point information and the second point information, the points of the purchased product are acquired in a manner described in detail later. calculate.

Next, the method of calculating the points acquired by the customer for the product executed by the point calculating function 408 will be described. Customer earned points are provided to the customer by dealers and manufacturers. The customer acquisition points are expressed by equation (1). Only the customer acquisition points are notified to the customer, and the formula for calculating the customer acquisition points, the distribution of the dealer points and the manufacturer points, etc. are not notified to the customer.

[0024]   Customer acquisition points = dealer points + manufacturer points (1)

Next, the formula (1) provided by the store.
The method of calculating the "distributor points" will be explained. The point calculation function 408 in the server 100 of FIG.
This store point is calculated according to the following equation (2).

[0026] Store point = profit x r _R1 / 100 x {(inventory rate -1) + sales strategy coefficient + purchase history coefficient} + questionnaire point + recycle point (2)

Here, profit = sales price of the product−average purchase price of the product. The coefficient r _R1 represents a fixed ratio to the profit, for example, the coefficient r _R1 = 1. The point calculation function 408 receives from the store POS system 200 the sales price of the product stored in the product database 212 and each purchase price of the product stored in the purchase database 216. As an alternative configuration, the point calculation function 408 may use the selling prices of the products stored in the product databases 116 to 118 written and modified by each store. Point calculation function 40
8, the sale price of the determined product is the product database 2
If the price is different from the price stored in 20 or 116 to 118, the selling price of the product input from the POS terminal 350 may be received from the POS system 200.

Inventory rate = current inventory number / sale quantity in a recent predetermined period. However, when the inventory rate is less than 1, the inventory rate is 1. The predetermined period is, for example, one week. The point calculation function 408 calculates the stock status of the products stored in the stock database 214 from the store POS system 20.
Receive from 0.

The sales strategy coefficient is usually set to 0, and the store can arbitrarily set a value of 0 or more. The sales strategy coefficient of each store on each date is registered in advance in the sales strategy databases 152 to 154 from the POS system 200 of the shop by the operator of each shop. When there are multiple sales strategy coefficients for the same product, the maximum coefficient is used. As an alternative configuration, the point calculation function 408 may receive the sales strategy coefficient regarding the product stored in the sales strategy database 218 from the store POS system 200.

Purchase history coefficient = cumulative purchase amount of the customer's household at the store / predetermined value, for example, 100,000
However, the target products to be included may be those purchased only at the store or all products purchased at affiliated stores. However, when the purchase history coefficient> profit × r _R2 , the purchase history coefficient = profit × r _R2 , for example, the coefficient r _R2 = 0.2. For example, 5 is set as the upper limit of the purchase history coefficient. The point calculation function 408 acquires the cumulative purchase amount of the customer's household from the point databases 124 to 126.

The questionnaire points are points given when the customer answers the questionnaire of the store.

The recycling point is a point given when a store is requested to collect a product specified by the Specified Household Appliances Commercialization Act, so-called Home Appliance Recycling Act.

Next, how to calculate the manufacturer points in the formula (1) provided to the customer from the manufacturer through the dealer will be described. The point calculation function 408 in the server 100 of FIG. 2 calculates the manufacturer points according to the following equations (3), (4) and (5).

Manufacturer points = basic points + additional points (3) Basic points = actual selling price × r _M ÷ 100 (4) Additional points = actual selling price × r _M ÷ 100 × { (Inventory rate-1) + Sales strategy coefficient + Purchase history coefficient} + Questionnaire points + Recycling points (5)

Here, the actual selling price is the actual selling price of the product to the customer at the store, that is, the purchase price of the customer. The coefficient r _M represents a certain ratio to the actual selling price, and is, for example, the coefficient r _M = 1.

Inventory rate = current inventory number / sale quantity in a recent predetermined period. However, when the inventory rate is less than 1, the inventory rate = 1. The point calculation function 408 receives from the server 300 the stock status of the products stored in the stock database provided in the server 300 of the manufacturer C.

The sales strategy coefficient is usually set to 0, and a value of 0 or more can be arbitrarily set by the store. The sales strategy coefficient of each manufacturer on each date is registered in advance in the sales strategy databases 156 to 158 from the servers 300 and 230 by the operator of each manufacturer. When there are multiple sales strategy coefficients for the same product, the maximum coefficient is used. As an alternative configuration, point calculation function 4
08 may receive, from the server 300, the sales strategy coefficient regarding the product stored in the sales strategy database provided in the server 300.

Purchase history coefficient = cumulative purchase amount of the customer's household in the manufacturer / predetermined value, for example, predetermined value = 100,00
It is 0 yen. However, the purchase history coefficient has an upper limit value of 5, for example. The point calculation function 408
Point database 12 for cumulative purchase amount of customer's household
Obtained from 8 to 30.

Questionnaire points are points given when a customer answers a manufacturer's questionnaire.

The recycling points are points given when a store is requested to collect the products of a manufacturer specified by the Specified Household Appliances Commercialization Act, the so-called Home Appliance Recycling Act.

Next, the method of calculating the manufacturer contribution points provided by the manufacturer to the dealer will be described. The distributor provides some or all of the manufacturer contribution points to the customer as manufacturer points. That is, the manufacturer contribution points are not always the same as the manufacturer points provided to the customer from the manufacturer through the dealer. Server 1 in FIG.
The point calculation function 408 at 00 calculates this manufacturer contribution point according to the following equations (6), (7) and (8). Equations (6), (7) and (8)
Is obtained by replacing the “actual selling price” in the above equations (3), (4) and (5) with the “selling price”.

Manufacturer contribution points = basic contribution points + additional contribution points (6) Basic points = selling price × r _M ′ ÷ 100 (7) Additional points = selling price × r _M ′ ÷ 100 × {(Inventory rate-1) + sales strategy coefficient + purchase history coefficient} + questionnaire points + recycling points (8)

Here, the selling price is the suggested retail price of the product of the manufacturer, or the actual selling price at the store when the product is the open price. Basically r
_M ′ = r _M. Therefore, when the suggested retail price is set for the product and the suggested retail price> the actual selling price, the manufacturer contribution points (formula (6))> manufacturer points (formula (3)) Profits by "manufacturer contribution points-manufacturer points" points. In other words, the dealer receives a sales incentive from the manufacturer corresponding to the difference points. The point calculation function 408 acquires a suggested retail price from the product databases 120 to 122 written and modified by each manufacturer. Alternatively, the point calculation function 408 is executed by the server 3
The suggested retail price stored in the product database provided in 00 to 320 may be received from the servers 300 to 320.

As an alternative configuration, in Expressions (7) and (8), instead of the "selling price", that is, the "retail selling price", the "stocking price" or the "manufacturer selling price" is used (however, the retail selling price is > Purchase price, manufacturer selling price), r _M <r _M 'and retail selling price x r _M
R _M ′ may be set so that ≦ purchase price × r _M ′, or r _M <r _M ′ and retail selling price × r _M ≦ manufacturer selling price × r _M ′.

Next, the calculation method of each point provided by the dealer and the manufacturer will be described with an example.

As an example, the customer is a store A and a manufacturer C.
Suppose you purchase the open price refrigerator c. Actual sales price is 158,000 yen, average purchase price is 11800
0 yen, inventory rate is 2. It is assumed that the sales strategy coefficient of all products on the purchase date at the store A is 5, the sales strategy coefficient of all refrigerators is 0 (none), and the sales strategy coefficient of a specific refrigerator c is 2. The cumulative purchase amount of the product of the customer's store A is 819800 yen. The upper limit of the purchase history coefficient is set to 5 by the store A. The coefficient r _R1 in the equation (2) is set to 1. The profit of the store A is 40,000 yen. The point calculation function 410 selects the largest sales strategy coefficient “5” that can be applied to the refrigerator c. Applying this to equation (2), the store points are 400
00 × 1 ÷ 100 × (1 + 5 + 5) = 4400 points. The cumulative purchase amount of the product of the store A by the customer is 977800 yen.

On the other hand, in the same example described above, the sales strategy coefficient of all the products of manufacturer C on the purchase date is 0 (none),
The sales strategy coefficient of all refrigerators is 0 (none), and the sales strategy coefficient of a specific refrigerator c is 5. Manufacturer C of the customer
The cumulative purchase price of the product is 819800 yen. The upper limit of the purchase history coefficient is set to 5 by manufacturer C. The coefficient r _M in equation (4) is set to 1. Applying this to equations (3)-(5), the base point given by manufacturer C is 158000 × 1 ÷ 100 = 15.
80 points, 158,000 x 1 additional points
÷ 100 × (1 + 5 + 5) = 17380 points. Therefore, the manufacturer points are 1580 + 17380
= 18960 points. Therefore, the customer's acquisition points for the refrigerator c are 4400 + 18960 = 23.
It becomes 360 points. The cumulative purchase amount of the product of the manufacturer C by the customer is 977800 yen.

When the coefficient r _M 'in the equation (7) is 1, the refrigerator c has an open price, and the manufacturer contribution point is the same as the manufacturer point. Therefore, the manufacturer contribution points given to the dealer A and the dealer A
Are the same as the manufacturer points given to the customer through, and the sales reward point acquired by the store A is 0 (none).

As another example, assume that another customer purchases radio cassette player d of manufacturer D at store A. Manufacturer D's suggested retail price is 29,800 yen and retailer A's retail price is 28.
000 yen, average purchase price is 20860 yen, and inventory rate is 0.3. The sales strategy coefficient of all products on the purchase date is 5, the sales strategy coefficient of all radio-cassettes is 0 (none), and the sales strategy coefficient of a specific radio-cassette d is 0 (none). The cumulative purchase amount of the product of the customer's store A is set to 0 yen. The coefficient r _R1 in the equation (2) is set to 1. The upper limit of the purchase history coefficient is set to 5 by the store A. The profit of the store A is 7140 yen. Point calculation function 410
Selects the largest sales strategy coefficient applicable to the boombox d, “5”. If this is applied to the equation (2), the store point is 7140 × 1 ÷ 100 × (0+
5 + 0) = 357 points.

On the other hand, in this example, the sales strategy coefficient of all the products of the manufacturer D on the purchase date is 0 (none), the sales strategy coefficient of all boomboxes is 0 (none), and the sales strategy coefficient of the specific boombox d is Set to 0 (none). The cumulative purchase amount of the product of the manufacturer D of the customer is set to 0 yen. The coefficient r _M in equation (4) is set to 1. This is expressed by equations (3) to (5)
, The basic points given by the manufacturer D are 28000 × 1 ÷ 100 = 280 points, and the additional points are 28000 × 1 ÷ 100 × (0 + 0 + 0) =
It becomes 0 points. Therefore, the manufacturer points are 280
+ 0 = 280 points. Therefore, the points acquired by the customer regarding the radio-cassette d are 537 + 280 = 817 points.

Further, when the coefficient r _M 'in the equation (7) is set to 1, the manufacturer contribution point has a basic contribution point of 29800 × 1 ÷ 10 according to the equations (6) to (8).
0 = 298 points, with 2980 additional contribution points
0 × 1 ÷ 100 × (0 + 0 + 0) = 0 points.
Therefore, the manufacturer's contribution points for the radio-cassette d passed to the store A are 298 + 0 = 298 points. Therefore, the difference between the manufacturer contribution points awarded to store A and the manufacturer points awarded to the customer, 18
The points are received by the store A as sales reward points.

Referring again to FIGS. 1 and 2,
After calculating the points as described above, the server 100
Activates the data distribution function 412 and writes the product code, manufacturer, date of purchase, purchaser ID, store point, etc. to the purchaser's point account in the point database 124 of store A, The code, store, date of purchase, purchaser ID, manufacturer points, manufacturer contribution points, and warranty period of the product are written in the purchaser's point account in the point database 128 of the manufacturer C, and the product is further recorded. The sales details of the customer in the sales details database 140,
The sales data is written in the sales database 220 of the S system 200. The warranty period of the product may be inquired from the terminal or the client by the store, the manufacturer, and the customer who purchased the product.

FIG. 3 shows the resource point settlement function 41 of FIG.
4 shows the processing by 4. Referring to FIG. 3, the resource point settling function 414 refers to the sales statement database 140 to determine the contribution points of the dealer, the manufacturer's contribution points, and the sales reward points regarding the sold products as the resource settling file 142. Write in. Based on the resource settlement file 142, the sales reward corresponding to the sales reward points is periodically provided from the manufacturer D to the store A.
Be paid to. Further, when a customer purchases another product at a discount or a cash voucher based on the points earned by the customer, the manufacturer pays the dealer the amount corresponding to the points used based on the settlement file 142. Be seen.

In the same procedure as the point calculation performed by accessing the server 100 from the POS terminal 350 via the POS system 200, the customer uses the client 370 of his / her own or a client of a store having a similar configuration (see FIG. By accessing the server 100 using (not shown), it is possible to confirm in advance the planned points that can be acquired when a certain product is purchased at the store A on a certain date.

The customer can access the server 100 using the client 370 to search for products and see recommended products. FIG. 4 shows a product search screen 500 displayed by the product search function 424 of FIG. 2 and a recommended product information screen 510 displayed by the recommended product presentation function 426 of FIG. 2, which are displayed on the display device of the client 370.

Referring to FIG. 4, after the member customer is authenticated by the authentication function 404 of FIG. 2, the product search function 424 of the server 100 responds to the login from the client 370 to search for the product. The screen 500 is displayed on the client 370. The merchandise search function 424 is based on the merchandise category input by the customer and received from the client 370, the model number of the merchandise, a favorite store, a favorite manufacturer, a favorite price, a favorite product, and the like, and a store merchandise database. 116-118, manufacturer product database 120-122, store point database 12
4-126, manufacturer point database 128-
130, dealer sales strategy database 152-154,
And the manufacturer's sales strategy databases 156 to 158, the products of the product classification and the product model number are extracted, and the best match is made with a favorite store, a favorite manufacturer, a favorite price, a favorite product, and the like. Extract one or more products.

Alternatively, at that time, the product search function 424
Accesses the POS system 200 to refer to the store product database 212 and the store sales strategy database 218 in the POS system 200, and accesses the manufacturer servers 300 to 320 to relate the relevant manufacturer product database and manufacturer sales strategy. You may refer to the database.

Next, the customer's planned acquisition points of each extracted product are calculated by the point calculation function 410 by the method described above.

The recommended product presentation function 426 of FIG. 2 displays the product information of the product classification and product model selected by the customer for the product extracted by the product search function 424, or sells the product as the customer likes. Information on one or more products that best fits the store, the manufacturer, the price, and the product of interest is recommended as the recommended product by the client 37.
0 is displayed on the display device. The recommended product presentation function 426 is
As part of the product information, the selling price and the planned points may be displayed, or the actual price obtained by subtracting the planned customer acquisition point equivalent amount from the selling price to the customer may be displayed.

FIG. 5 shows a process for conducting a questionnaire using the process by the customer extraction function 428 of FIG. The dealer and the manufacturer can conduct a questionnaire to general member customers or member customers who have purchased their own products. For example, when the manufacturer's server 300 accesses the server 100, the authentication function 404 of FIG. 2 authenticates the manufacturer server 300 by referring to the manufacturer basic database 113, and then activates the customer extraction function 428 of the server 100. .

The customer extraction function 428 refers to the sales statement database 140 to acquire the ID of the customer who purchased the product to be surveyed, and acquires the customer's e-mail address from the customer database 114 based on the ID. . The manufacturer server 300 creates a questionnaire web page, saves it on the server, and saves the U of the web page.
Send an e-mail with the embedded RL to the client's client 370, or send an e-mail containing a questionnaire to the client's client 370 to request a reply. When the manufacturer server 300 receives the answer to the questionnaire, the manufacturer server 300 accesses the point calculation function 410 of the server 100 to add the point to the questionnaire answer to the customer's point account in the manufacturer point database 128. The manufacturer collects and analyzes the responses to the collected questionnaires and reflects them in future product development and marketing strategies.

In the above-described embodiment, the point calculation and the like are performed by the server 100, but the same calculation may be performed by the POS system 200 while accessing the databases 116 to 158 of the server 100 and the database of the server 300.

According to the above-described embodiment, the dealer and the manufacturer provide points according to each customer or each product or service according to their own sales strategy without being bound to each other, By doing so, you can cultivate your own customers and promote the sale of products. Further, according to the above-described embodiment, the recycling of the product is promoted and the life cycle of the product is easily managed.

Although the present invention has been described above with reference to the embodiment for managing points relating to products, the present invention can also be applied to point management relating to services such as installation work for air conditioners and antennas. In the point calculation related to the service, the above-mentioned stock status corresponds to the usage status or standby status of the resources necessary for the service such as the equipment and service personnel required for the service. Further, the above-mentioned manufacturers correspond to suppliers of products required for service and subcontractors of the service.

(Supplementary Note 1) Transmission / reception means for receiving the identification of the customer and the identification of the product or service, and transmitting the information related to points, the identification of the customer and the identification of the product or service, and the product or Connectable to a network, comprising calculation means for calculating points provided to the customer based on information on sales profit of the service, and means for storing the points provided to the customer in a memory Information processing equipment. (Supplementary Note 2) The information processing device according to Supplementary Note 1, wherein the point calculating means further calculates the points to be provided to the customer based on information on the stock of goods or the utilization status of service resources. (Supplementary Note 3) The information processing apparatus according to Supplementary Note 1, wherein the point calculation means further calculates the points provided to the customer based on information about a sales strategy. (Supplementary Note 4) The information processing apparatus according to Supplementary Note 1, wherein the point calculation means further calculates the points provided to the customer based on information regarding the purchase history of the customer. (Supplementary Note 5) The point calculating means further calculates the points to be provided to the customer based on information about a selling price of the product or service.
The information processing device according to attachment 1. (Supplementary note 6) The point calculating means further calculates the points provided to the customer based on information on recycling and questionnaire.
The information processing device according to 1. (Supplementary Note 7) The sales profit is the sales profit of the store.
The information processing device according to attachment 1. (Supplementary Note 8) The information processing device according to Supplementary Note 1, wherein the point calculation means calculates points provided by a store and a manufacturer. (Supplementary Note 9) The information processing apparatus according to Supplementary Note 1, wherein the identification of the product or service is selected by the customer. (Supplementary Note 10) Based on the step of receiving the customer's identification and the identification of the product or service, the customer based on the identification of the customer and the identification of the product or service, and information on the sales profit of the product or service. A point management program for an information processing apparatus, which executes a step of calculating points provided to a user, a step of storing the points in a memory, and a step of transmitting information related to the points. (Supplementary Note 11) The program according to Supplementary Note 10, wherein the step of calculating further calculates the points based on information on the stock of goods or the utilization status of service resources. (Supplementary note 12) The program according to supplementary note 10, wherein the step of calculating further calculates the points based on information about a sales strategy. (Supplementary note 13) The program according to supplementary note 10, wherein the step of calculating further calculates the points based on information regarding the purchase history of the customer. (Supplementary Note 14) The program according to Supplementary Note 10, wherein the step of calculating further calculates the points based on information about a selling price of the product or service. (Supplementary note 15) The program according to supplementary note 10, wherein the sales profit is sales profit of a store. (Supplementary note 16) The program according to supplementary note 10, wherein the calculating step calculates points provided by the store and the manufacturer. (Supplementary note 17) The program according to supplementary note 10, wherein the identification of the product or service is selected by the customer. (Supplementary note 18) Based on the step of receiving the customer's identification and the identification of the product or service, the customer based on the identification of the customer and the identification of the product or service, and information on the sales profit of the product or service. A point management method using an information processing apparatus, the method comprising: calculating points provided to the user; storing the points in a memory; and sending information related to the points. (Supplementary Note 19) The point management method according to Supplementary Note 18, wherein the step of calculating further calculates the points based on information on the stock of goods or the usage status of service resources. (Supplementary note 20) The point management method according to supplementary note 18, wherein the step of calculating further calculates the points based on information about a sales strategy. (Supplementary Note 21) The point management method according to Supplementary Note 18, wherein the step of calculating further calculates the points based on information regarding the purchase history of the customer. (Supplementary note 22) The point management method according to supplementary note 18, wherein the step of calculating further calculates the points based on information on a selling price of the product or service. (Supplementary Note 23) The point management method according to Supplementary Note 18, wherein the step of calculating calculates points provided by the store and the manufacturer. (Supplementary note 24) The point management method according to supplementary note 18, wherein the identification of the product or service is selected by the customer.

[0066]

As described above, the present invention has the effect that the points can be determined according to the sales profit of each individual product or service, so that a proper profit can be secured for the store. In the embodiment of the present invention, by determining points according to the stock status of individual products or the usage status of service resources, it becomes possible to promote sales of the products according to the stock status or resource usage status. In an embodiment, promotion of a product or service is enabled by awarding points according to the sales strategy of the store and according to the individual customer's product and service purchase history. Further, the present invention has an effect that each customer can know the point of each product or service in advance due to the above-mentioned characteristics.

[Brief description of drawings]

FIG. 1 is a point management server for managing points of a store, a manufacturer, and a customer, a point-of-sale system for the store, a manufacturer server, which are connected to each other via a network, according to an embodiment of the present invention; It also shows the configuration of the client.

FIG. 2 shows various functions included in a point management server function of a point management server.

FIG. 3 shows the processing by the resource point settlement function of FIG.

4 shows a product search screen by the product search function of FIG. 2 and a recommended product information screen by the recommended product presentation function of FIG. 2, which are displayed on the display device of the client.

5 shows a process for conducting a questionnaire using the process by the customer extraction function of FIG.

[Explanation of symbols]

100 point management server 102 point management server function 200 dealer POS system 202 Retail POS terminal 300, 320 Manufacturer server 370 Customer Client 124-126 Dealer Points Database 128-160 Manufacturer Points Database 140 Sales Detail Database 142 Source payment file

Claims (5)

[Claims] 1. A transmission / reception means for receiving an identification of a customer and an identification of a product or a service, and transmitting information related to points, the identification of the customer and the identification of the product or service, and the identification of the product or service. Information processing connectable to a network, comprising: a calculating unit that calculates points provided to the customer based on information about sales profit; and a unit that stores the points provided to the customer in a memory. apparatus. 2. The information processing apparatus according to claim 1, wherein the point calculation means further calculates the points to be provided to the customer based on information about a stock of goods or a usage status of service resources. . 3. The information processing apparatus according to claim 1, wherein the point calculation means calculates points provided by a store and a manufacturer. 4. A step of receiving an identification of a customer and an identification of a product or a service, based on the identification of the customer and the identification of the product or service, and information about a sales profit of the product or service. A point management program for an information processing device, which executes a step of calculating points provided to a customer, a step of storing the points in a memory, and a step of transmitting information related to the points. 5. A step of receiving an identification of a customer and an identification of a product or a service, based on the identification of the customer and the identification of the product or service, and information on a sales profit of the product or service, A point management method using an information processing apparatus, comprising: calculating points provided to a customer; storing the points in a memory; and sending information related to the points.