JP2003281292A - Data I / O work proxy service processing method - Google Patents

Abstract

(57) [Summary] [PROBLEMS] To reduce the total cost of a data I / O center that has conventionally had large-scale facilities and personnel. SOLUTION: A work management server device 30 receiving original image data from customer terminal devices 10, 20 adds information such as customer information and reception date and time to a DB3.
1 and transmits the original form image together with the input screen to the terminal device 50 of the data entry operator such as SOHO based on a predetermined rule, and displays it on the screen. Have the data returned. And the work management server device 30
Transmits the input data from the terminal device 50 to the business system server device 40 instructed by the customer, receives the print image data as the processing result, and transmits it together with the work instruction information to the terminal device 60 of the output processing operator. Then, the operator is caused to perform output processing and dispatch on the screen of the terminal device 60 in accordance with the instruction.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to various situations in which data request postcards are input and applicants are used in cases where a relatively small life insurance company outsources server management. The present invention relates to a computer processing system that supports work such as enclosing and sending materials in accordance with the above, and particularly relates to a data input / output work agency service processing technology suitable for efficiently performing data input / output work processing of materials. .

[0002]

2. Description of the Related Art Currently, for example, in a life insurance company, in the work of inputting a material request postcard sent from a user into a computer and in the work of enclosing and shipping materials according to various conditions of the applicant. In the input operation, first, the data request postcard (original form) is carried to the K / P (key puncher) center, and the key puncher working at the center uses an input device such as a keyboard to input the data described in the original form. We operate and input, and we have delivered the original data that has been input and the magnetic medium containing the data.

In such a data input / output work process,
Depending on the amount of data, the data may be outsourced to another K / P center, and it may take time and labor to transport the original document, and the original document may be lost on the way.

Further, since the key puncher must go to work at the company (K / P center), it takes commuting time and commuting cost. These are the same not only in the case of normal text input, but also in the input of drawings and data proofreading work.

On the other hand, in the output processing work (printing or mailing), it is inefficient to print a large amount of a small amount of output products with a large printer. In the same way, it is difficult to mechanically encapsulate a small amount of various types of encapsulation (mailing), and a large number of part-timers and the like are employed to perform manual work in the center. It takes.

As described above, in the conventional technique, a computer center is provided, and the computer center is provided at one place.
We are trying to improve efficiency by gathering a large number of input devices, input documents, papers including output papers, large printers that perform printing, automatic enclosing and sealing machines, and the personnel related to them, and performing integrated centralized processing. There was a time and cost inefficiency caused by physically collecting the.

[0007]

The problems to be solved by the prior art are, in the conventional technology, delivery (delivery) of original data input targets and attendance of workers such as key punchers to the workplace (input center etc.). Is required, and the work efficiency is poor and the cost is high.

The object of the present invention is to solve these problems of the prior art, for example, data input work for data request postcards, data generation work, etc., commissioned by a relatively small life insurance company.
It is possible to efficiently perform agency work such as shipping work.

[0009]

In order to achieve the above object, according to the present invention, the work management server device receives the original document data sent from the contracted customer terminal device of the requesting source through the network, and the work management is performed. In the server device, the original data from the customer terminal device is added to the customer information including the customer ID and the acceptance date and stored in the storage device, and the original data stored in the storage device is read out based on a predetermined condition. , Together with the data input operation instruction screen for the original document, is transmitted to the contracting input terminal device. And
In the input terminal device, the original document and the data input operation instruction screen are displayed, and when the data inputted by the operator for the original document is transmitted to the work management server device while following the instructions of the data input operation instruction screen, the work management server device, Based on the customer information, the data input from the input terminal device is transmitted to the customer terminal device or the business system server device previously designated as the transfer destination by the customer. Furthermore, in the business system server device,
Input processing for the original sheet is performed using the input data transmitted from the work management server apparatus, and when the original sheet data input is transmitted to the work management server apparatus, the work management server apparatus performs the processing based on a predetermined condition. , Along with the original data received from the business system server device, the processing operation instruction information for this original data is transmitted to the output processing terminal device of the contractor, and the operator of the output processing terminal device based on the processing operation instruction information is transmitted. The original data is processed and output by operation. Then, in the work management server device,
The customer pays the cost of the data input / output work for the original document requested by the customer, confirms the payment, and pays the work cost to the contractor. Further, in the work management server device, the work result quality of the contract partner is checked according to the standard required by the customer, and the contract partner whose quality is inappropriate is instructed or excluded.

[0010]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described in detail below with reference to the drawings.

FIG. 1 is a block diagram showing a configuration example of a data input / output work proxy service processing system for executing the data input / output work proxy service processing method according to the present invention, and FIG. It is a data flow diagram which shows the example of a procedure of an output work substitution service processing method.

In FIG. 1, reference numeral 10 is a terminal device such as a personal computer (indicated as "customer PC" in the drawing) used by a customer who has already made a contract to input original documents, and 11 is connected to the computer terminal device 10. , A scanner for reading the image data of the original document, 20 is a facsimile function used by a customer who has contracted in advance to input the original document (“FA” in the figure)
A terminal device (described as "X") 21 (described as "customer" in the figure), 30 is a work management server device that performs input / output processing work of data entrusted by the customer and proxy processing of print / delivery work of materials ( It is a “work management server” in the figure) and has a database (described as “DB” in the figure) 31.

Reference numeral 40 is a business system server device (described as "business system server" in the figure) for depositing with a customer, and reference numeral 50 is a personal computer used by a data entry operator who has constructed a SOHO or the like contracted for data input processing work. A terminal device composed of a computer or the like (indicated as "PC" in the figure), 60 is an S that has contracted for data output processing work.
A terminal device (indicated as “PC” in the drawing) including a personal computer or the like used by a data operator who has constructed an OHO or the like, 61 is a printer that prints out the data processed by the terminal device 60, and 70 is the terminal device 10, 20, 5
0, 60 and the work management server 30 are internets used for connection.

The terminal devices 10, 20, 50, 60, the work management server device 30, and the business system server device 4
Each of 0 is a CPU (Central Processing Unit)
And a main memory, a display device, an input device, an external storage device, and the like, and a data input / output work agency according to the present invention based on a program or data read from the CD-ROM to the external storage device and the main memory. Execute the service processing procedure.

That is, the terminal device 10 transmits the original document data read by the scanner 11 and the terminal device 20 transmits the original document data read by the facsimile function 21 to the work management server device 30 via the Internet 70 to perform the work management. The server device 30 stores the original data from the terminal devices 10 and 20 in the database 31 by adding the customer information including the customer ID using the terminal devices 10 and 20 and the acceptance date and time, and stores the data in advance. Based on the condition, the original data stored in the database 31 is read out, and the original data is sent to the terminal device 50 used by the data entry operator who contracts the data input processing work together with the data input operation instruction screen for the original.

The terminal device 50 is the work management server device 30.
Display the original sheet sent from the above and the data input operation instruction screen on the display of the display device, and the data entry operator operates the input device such as the keyboard and inputs to the original sheet while following the instructions of the data input operation instruction screen. The generated data is transmitted to the work management server device 30.

The work management server device 30 is a terminal device 50.
Based on the customer information, the terminal device 10 or 20 of the customer or the business system server apparatus 40 designated in advance by the customer as the transfer destination is transmitted.

The business system server device 40 uses the input data transmitted from the work management server device 30 to perform input processing on the original document, and transmits the data-input original document data to the work management server device 30 for work. The management server device 30, based on a predetermined condition,
Along with the original data received from the business system server device 40, the processing operation instruction information for the original data is transmitted to the terminal device 60 used by the data processing operator who has contracted the output processing work.

The terminal device 60 processes the original document data by an operator's operation based on the processing operation instruction information and prints it out via the printer 61 or the like. The operator brings the item to a post office or the like for delivery.

Then, the work management server device 30 bills the contracted customer who requests / requests the work substitution from the terminal devices 10 and 20 for the cost of the work of inputting / outputting the data for the original document, and While confirming payment,
Payment of the cost of the work is paid online to the designated bank account to the contractor who requested the data input process and output process.

Further, the work management server device 30 checks the quality of the work results of the data input processing and the data output processing at the contracted party according to the criteria required by the customer side. For example, the terminal devices 50 and 60 are notified online to the destination, and guidance or exclusion thereof is performed.

Hereinafter, such a processing operation will be described based on the data flow diagram of FIG. In FIG. 2, first, the customer makes a work request from the work request screen (2
01). The requested work is added to the customer information from the customer DB (203) in the work registration process (202) and the work DB is added.
Register at (204).

The work registered in the work DB (204) is
In the work distribution process (205), the work content DB (20
6) and worker DB (207) and schedule DB
Referring to (208), the work is divided and extracted into works of a fixed volume unit and assigned to the worker, and the worker's PC (terminal device 5
It is displayed on the screen of 0).

On the screen displayed above, the image of the original document and the data input format are displayed, and the data entry operator inputs data while following the instructions on the screen and successively transmits it to the work management server (30).

The work management server (30) receives the work result in the work result processing (210), records the delay information and the like in the schedule DB (208), and if necessary, the work DB (204) as the next work such as calibration work. ), The work completion amount is registered in the result DB (211), and the number of works etc. are registered in the actual result DB (212).

The work management server executes the data connection process (21
The data input from the customer information initially added in 3) is transmitted to the customer or the customer's business system server. In the data connection processing (213), the processing result such as print image data is received from the customer server, the customer information is added, and the result is registered in the work DB (204).

In the work management server, the work DB (20
In the same manner as the work registered in 4), the work content was instructed on the screen of the output processing operator PC (terminal device 60), and the original image was input on the screen of the PC of the proofreader. Display the data.

Further, the work management server (30) collects the result DB (212) in the settlement process (214), bills the customer for the cost, confirms the payment, and pays the worker the work cost. To do. The file format of the billing data and the transfer data follows the format specified by the bank.

Further, the work management server (30) calculates the work error rate from the work quality check or the complaint (215) after the delivery by the sampling inspection or the like from the necessity in the agreement with the customer in the settlement process or the like. Provide materials for use in determining work unit prices and for instructing or eliminating inappropriate workers.

Each database (D
B) and examples of operation screens of each device are shown in FIGS.

FIG. 3 is an explanatory diagram showing a table configuration example of the customer DB in FIG. 2, FIG. 4 is an explanatory diagram showing a table configuration example of the schedule DB in FIG. 2, and FIG.
Explanatory drawing which shows the table structural example of work DB in FIG.
6 is an explanatory diagram showing a table configuration example of the worker DB in FIG. 2, FIG. 7 is an explanatory diagram showing a table configuration example of the work content DB in FIG. 2, and FIG. 8 is a result DB in FIG.
9 is an explanatory view showing an example of the table configuration of the result DB in FIG. 2, and FIG. 10 is an explanation showing an example of the configuration of the input work operation screen of the customer operation terminal device in FIG. FIG. 11 is an explanatory diagram showing a configuration example of an input work operation screen of the data entry operator operation terminal device in FIG. 1, and FIG. 12 is an output work operation screen of the output processing operator operation terminal device in FIG. 1. FIG. 13 is an explanatory diagram showing a configuration example of a configuration work operation screen of the terminal device for work proofreader.

Customer table 203 of customer DB shown in FIG.
a includes a customer ID, a customer name, a work content ID, and a work content item. A schedule table 207a of the schedule DB shown in FIG. 4 includes a schedule ID, a scheduled start date and time, a scheduled completion date and time, a planned number of cases, a customer ID, Worker I
D, each item of progress status.

The work table 204a of the work DB shown in FIG. 5 comprises work ID, work ID branch number, request date and time, work content, progress status, image data, and worker ID, and is shown in FIG. Worker table 207a of worker DB
Consists of a worker ID, name, work status, and evaluation items.

Further, the work content table 206a of the work content DB shown in FIG. 7 includes work content ID and customer ID, work content description, check method, and work unit price items.
Code information input to the item of check method is associated with no check “0”, visual inspection calibration “1”, double input “2”, and post-inspection work “3”.

The result table 211a of the result DB shown in FIG. 8 consists of work ID, start date / time, completion date / time, work result, customer ID, and worker ID, and the result table of the result DB shown in FIG. The reference numeral 212a includes items such as a record ID, a work content ID, a worker ID, a record number, a customer ID, an error rate, an evaluation, a billed flag, and a paid flag.

The screen 1000 shown in FIG. 10 is displayed when the customer transmits the original document on the terminal devices 10 and 20 of FIG. 1, and the customer name, original document name, scanner usage,
It includes fields 1001 to 1006 of FAX use, send button, original image during transmission, and page number (n / n).

Further, the screen 1100 shown in FIG.
The terminal device 50 is displayed when the data entry operator performs a data input operation. The operator, the original sheet name, and the page number of the original sheet currently displayed (n /
n), time, delivery date, fields 1101 to 1107 for displaying the image of the original document being input and for displaying the text being input
Consists of.

Further, the screen 1200 shown in FIG.
In the terminal device 60 of the above, it is displayed when the output processing operator performs the output operation of the original sheet. The operator, the work name, the page number (n / n) of the original sheet currently displayed, the time, the delivery date, the output operation Fields 1201 to 1208 are provided for the display screen of the contents of the work inside and for the display screen of the state of each work process (“completed”, “working”, “not started”).

Further, the screen 1300 shown in FIG. 13 is displayed when the proofreading operator performs the proofreading operation of the original document in the terminal device for proofreading work, and includes the operator, the work name, the judgment result display indicator, and the current input. An image display screen of the original document inside, a text content display screen input to the original document, and fields 1301 to 1306 for the proof text content display screen.

Each table (203 in FIGS. 3 to 9)
a, 204a, 206a to 208a, 211a, 212
a) and each screen of FIGS. 10 to 13 (1000 to 1
300), the terminal device 10, 20,
50 and 60 and the work management server device 30 execute the data input / output work proxy service processing procedure shown in FIG.

The work allocation process (20) in the data input / output work proxy service processing procedure shown in FIG.
5), work result processing (210), data connection processing (21)
3) and details of the settlement process (214) will be described with reference to FIGS.

FIG. 14 is a flowchart showing a detailed example of the work allocation process in FIG. 2, FIG. 15 is a flowchart showing a first detailed example of the work result process in FIG. 2, and FIG. 16 is a flowchart in FIG. A flowchart showing a second detailed example of the work result processing, FIG. 17 is a flowchart showing a detailed example of the data connection processing in FIG. 2, and FIG.
3 is a flowchart showing a detailed example of a settlement process in FIG. 2.

As shown in FIG. 14, the work distribution process (20
In 5), first, for example, referring to the schedule table 208a of FIG. 4 (step 1401), it is determined whether or not the progress status of the record is a workable status (step 1402).

If the work is not possible, the next record of the schedule table 208a is referred to. If the work is possible, then, for example, the worker table 20 of FIG.
Referring to the record of 7a (step 1403),
It is determined whether or not the work state is a workable state (step 1404).

If it is not in a workable state, a warning to that effect is displayed (step 1405), the flow returns to step 1403, the next relevant record in the worker table 207a is referred to, and if it is in a workable state, Work table 2 of 5
The corresponding unworked data from 04a (step 1406),
Further, the corresponding work content data is extracted from the work content table 206a of FIG.
0) on the screen (step 1408) and the schedule table 208a and the worker table 207.
a, the progress status (item) of the work table 204a is set to work (step 1409).

As shown in FIG. 15, in the work result processing (210), first, for example, the schedule table 208a of FIG. 4 is referred to (step 1501).
It is determined whether or not the progress status of the record is the work completion status (step 1502). In addition, schedule table 2
Completion of work 08a is controlled by pressing the end button on the screen 1100 of the terminal device 50 shown in FIG.

If the work is not completed, the next record in the schedule table 208a is referred to. If the work is completed, then the work table 20 shown in FIG.
4a (step 1503), it is determined whether or not all work is completed (step 1504).

If not all work is completed, a warning is displayed (step 1505). If all work is completed ,. The work content table 206a of FIG. 7 is referred to (step 1506), and it is determined whether the check method is other than "0" (step 1507).

If the check method is "0", the process is terminated, and if the check method is other than "0", it is registered in the work table 204a of FIG. 5 as a requested work (step 1).
508) together with the schedule table 208a in FIG.
Of the progress status of the task is ready (step 150).
9).

After that, the work content table 206a shown in FIG.
It is determined whether the check method item of the record in question is other than "post-inspection work" (step 1510), and if it is other than "post-inspection work", the work result is registered in the result table 211a of FIG. 8 (step 1511). ) Together with FIG.
The work result such as the number of cases is registered in the record table 212a (step 1512).

Further, in the processing of step 1510,
If the determination result is "post-inspection work," the error determination process shown in FIG. 16 is performed (step 1513).

That is, in the error determination processing shown in FIG. 16, first, it is determined whether or not there is a difference between the primary input and the secondary input by referring to the contents of the result table 211a in FIG. 8 (step 1601). If there is (step 1602), it is registered in the work table 204a as an error determination work (step 1603).

Next, as shown in FIG. 17, in the data connection process (213), first, the schedule table 208a of FIG. 4 is referred to (step 1701) to judge whether or not it is the data transfer time (step 1701). Step 170
2) If it is the delivery time, the result table 211 in FIG.
The contents of the record are transmitted from a to the business system server device 40 designated by the customer (step 1703).

Then, at the data reception time,
The data is received from the business system server device 40 designated by the customer and registered in the work database 31 (step 17).
05).

Next, as shown in FIG. 18, the settlement process (2
14), first, the result table 212a of FIG.
It is determined whether or not the billing flag of is OFF (step 1
801), if OFF, customer table 203 in FIG.
a, the result table 212a in FIG. 9 and the work content table 206a in FIG. 7 are queried to create a bill list (step 1802).

Then, billing data is created based on this billing list (step 1803), and the result table 2 in FIG.
Turn on the billing flag of 12a (step 180).
4). Further, it is determined whether or not the paid flag of the result table 212a of FIG. 9 is OFF (step 1805).

If the paid flag is OFF, the worker table 207a of FIG. 6, the performance table 212a of FIG. 9 and the work content table 206a of FIG. 7 are queried to create a payment list (step 1806).

Then, payment data is created based on this payment list (step 1807), and the billing flag of the result table 212a of FIG. 9 is turned on (step 18).
04). Furthermore, the paid flag of the result table 212a of FIG. 9 is turned on (step 1808).

As described above with reference to FIGS. 1 to 18, in the present example, the I / O of the conventional computer center, which outsources the work as the outsourcer, is entrusted.
Partial work (input processing work part and output processing work part) is subdivided, and the system is configured to be outsourced to SOHO (terminal devices 50, 60) or the like through the Internet 70.

Customer PC (terminal device 10, 20)
Image data of the original form on the screen of the Internet 7
0 is used to display and operate a guidance screen for transmission to the work management server device 30. When the original image data is received in this manner, the work management server device 3
At 0, information such as customer information and acceptance date and time is added and registered in the database (DB) 31.

Based on the information of the worker and the contents of the work registered in advance in the database (DB) 31, the original image is extracted from the database (DB) 31, and together with the input screen, the PC (terminal of the data entry operator). Device 50)
To be displayed on the screen.

The data entry operator inputs data while following the instructions on the screen such as a Web browser, transmits it to the work management server device 30, and registers it in the database 31. Meanwhile, in the meantime, the work management server device 30 manages the progress of the work, and when it determines that the delivery date or the like is affected, the work management server device 30 takes a measure such as sending the work to another data entry operator.

The work management server device 30 transmits the data for which the input work is completed, the data input from the initially added customer information or the like, to the corresponding customer or the business system server device 40 or the like entrusted by the customer.

After performing the processing, the customer service system server device 40 outputs the result and transmits the print image data to the work management server device 30, and the work management server device 30 stores the print image data in the database 31. Register with.

Then, the work management server device 30 stores the print image data in the database 31 based on the information of the worker and the contents of the work registered in the database 31 in advance.
Output processing operator PC (terminal device 6
0) and the work content instruction together with the work content instruction are displayed on the screen of the output processing operator PC (terminal device 60).

When the output processing operator completes the data processing / output work based on the work content instruction, it sends a work completion report to the work management server device 30, and the work management server device 30 receives this work completion report. A series of work is completed.

Whenever such a work is performed, information on which customer requests the work, how many jobs, and when the work was delivered, and which worker carried out the work, and when and how much work, are sequentially provided. It is stored in the management server device 30, and the work management server device 30 creates an invoice and pays the work cost at a certain closing timing based on the information.

Furthermore, after the worker has completed the work and before delivering it to the customer, it is necessary to ensure the quality required by the customer. Therefore, the double input or the double input based on a certain standard promised to the customer in advance is required. All or part of the visual inspection calibration is assigned to another worker, and a check is performed to confirm the contents. Information such as an error rate at that time is stored in the work management server device 30. The quality of workers is managed based on the information, and guidance and exclusion are given to those who have a lot of errors in the calculation standard of work unit price and errors.

By doing so, in the data input / output work proxy service process of this example, the delivery (delivery) work of the original document to be input, which has been a great deal of work conventionally, is minimized, and It is not necessary to go to the input center of the key puncher, and similarly, it is possible to eliminate the need for workers to go to the output center for printout work and encapsulation work of small quantities of various products, and You can reduce the time and expense associated with going to work.

Further, according to this example, it is possible to provide more detailed processing, more timely processing, and processing at a lower cost, and from this background, it is possible to change from an input / output center of consistent centralized processing to global processing. It is possible to focus on the direction change to the parallel distributed input / output processing with a view to realization.

For example, in a case where a relatively small life insurance company entrusts server management to an outsourcer, a work for inputting a material request postcard and materials suitable for various conditions of the applicant are enclosed. It is effective for systems that support work such as shipping. Moreover, it is possible to construct a system effective for various systems by applying a part or all of the system of this example.

The present invention is not limited to the examples described with reference to FIGS. 1 to 18, and various modifications can be made without departing from the spirit of the invention. For example, in this example, the Internet 1 is used for connection between the respective devices, but a network such as a telephone line may be used for connection.

Further, the computer configuration of each device of this example may be a configuration without an optical disk drive,
In this case, instead of CD-ROM, FD (Flexible D
isk) or the like may be used as the recording medium. Also,
Regarding the installation of the program, the program may be downloaded and installed via the network via the communication device.

[0074]

According to the present invention, the size of the conventional data I / O center, which has held large-scale facilities and personnel, has been made slim, and the movement (movement) of people and objects can be suppressed as much as possible. It is possible to reduce the total cost required for operation, and to adapt to the individualization needs of services and speed up.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration example of a data input / output work proxy service processing system for executing a data input / output work proxy service processing method according to the present invention.

FIG. 2 is a data flow diagram showing a procedure example of a data input / output work proxy service processing method according to the present invention.

FIG. 3 is an explanatory diagram showing a table configuration example of a customer DB in FIG.

FIG. 4 is an explanatory diagram showing a table configuration example of a schedule DB in FIG.

5 is an explanatory diagram showing a table configuration example of a work DB in FIG. 2. FIG.

FIG. 6 is an explanatory diagram showing a table configuration example of a worker DB in FIG.

FIG. 7 is an explanatory diagram showing a table configuration example of a work content DB in FIG.

FIG. 8 is an explanatory diagram showing a table configuration example of a result DB in FIG.

FIG. 9 is an explanatory diagram showing an example of a table configuration of a performance DB in FIG.

10 is an explanatory diagram showing a configuration example of an input work operation screen of the customer operation terminal device in FIG.

11 is an explanatory diagram showing a configuration example of an input work operation screen of the data entry operator operation terminal device in FIG. 1. FIG.

12 is an explanatory diagram showing a configuration example of an output work operation screen of the output processing operator operation terminal device in FIG. 1. FIG.

FIG. 13 is an explanatory diagram showing a configuration example of a configuration work operation screen of the work proofreader terminal device.

FIG. 14 is a flowchart showing a detailed example of work allocation processing in FIG.

FIG. 15 is a flowchart showing a first detailed example of work result processing in FIG.

16 is a flowchart showing a second detailed example of the work result processing in FIG.

17 is a flowchart showing a detailed example of data connection processing in FIG.

FIG. 18 is a flowchart showing a detailed example of the settlement process in FIG.

[Explanation of symbols]

10, 20, 50, 60: Terminal device, 11: Scanner,
21: Facsimile function (“FAX”), 30: Work management server device (“Work management server”), 31: Database (“DB”), 40: Business system server device (“Business system server”), 61: Printer , 70:
Internet, 201: Work request, 202: Work registration,
203: customer DB, 204: work DB, 205: work distribution, 206: work content DB, 207: worker DB, 20
8: Schedule DB, 209: Work execution, 210: Work result, 211: Result DB, 212: Achievement DB, 21
3: data connection, 214: settlement process, 215: complaint process, 203a: customer table, 204a: work table, 206a: work content table, 207a: worker table, 208a: schedule table, 211a:
Result table, 212a: actual result table, 1000: screen, 1001-1006: field, 1100: screen, 1101-1107: field, 1200: screen, 1201-1208: field, 1300: screen, 1301-1306: field.

Claims (6)

[Claims] 1. A procedure for receiving, in a work management server device, original document data sent from a requesting contracted customer terminal device via a network, and in the work management server device, original document data from the customer terminal device. Is added to customer information including a customer ID and acceptance date and time and stored in a storage device, and based on a predetermined condition, the original data stored in the storage device is read out and a data input operation instruction to the original document is issued. The procedure of transmitting to the contract input terminal device together with the screen, and in the input terminal device, the original document and the data input operation instruction screen are displayed, and the original document is displayed while following the instructions of the data input operation instruction screen. Procedure for transmitting data input by the operator to the work management server device, and in the work management server device, from the input terminal device A data input / output agency service, which has a procedure of transmitting input data to the customer terminal device or the business system server device designated as a transfer destination in advance by the customer based on the customer information. Processing method. 2. The data input / output work surrogate service processing method according to claim 1, wherein the business system server device uses the input data transmitted from the work management server device to input the original document. And a procedure for transmitting the original data that has been input to the work management server device, and in the work management server device,
A procedure for transmitting, together with the original data received from the business system server device, processing operation instruction information for the original data to an output processing terminal device of a contractor based on a predetermined condition, and the output processing terminal In the device,
And a procedure for processing and outputting the original document data by an operator's operation based on the processing operation instruction information. 3. The data input / output work proxy service processing method according to claim 2, wherein in the work management server device, the data input / output work for the original document requested by the customer to the contracted customer is performed. A data input / output work surrogate service processing method comprising a procedure of billing a cost and confirming payment, and a procedure of paying a work cost to the contractor. 4. The data input / output work agency service processing method according to claim 1, wherein the work management server device sets the work result quality of the contractor on the customer side. A data input / output work agency service processing method, characterized by having a procedure of checking according to the required standard and a procedure of instructing or excluding contractors of inappropriate quality. 5. The computer according to any one of claims 1 to 4.
A program for executing each step in the data input / output work agency service processing method according to any one of 1. 6. The computer according to any one of claims 1 to 4.
A computer-readable recording medium having recorded therein a program for executing each procedure in the data input / output work surrogate service processing method according to any one of 1.