JP2003114718A - Equipment management system - Google Patents

Abstract

(57) [Summary] [Problem] While entrusting operation management of a water treatment facility to a management center, a customer can easily grasp the operation status of the water treatment facility and exchange information between the customer and the management center. To provide a facility management system capable of achieving smoothness. SOLUTION: A plurality of processing facilities provided for each customer,
A plurality of sensing means for obtaining operation information of the equipment, and means for notifying a sensing data management center obtained by these sensing means are provided. On the other hand, the management center is notified from each processing equipment. Equipment status monitoring means that collects sensing data, aggregates the data for each processing equipment, and analyzes the operating state of each processing equipment, and is set individually for each customer provided with each processing equipment, and is provided via a predetermined medium. Information presenting means for individually presenting tally / analysis data indicating the operation state of each processing facility for each customer using an information presentation screen (my page) accessed by the user.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention manages the operating states of a plurality of processing facilities at a management center and presents the data indicating the operating states individually for each customer, while treating each processing facility on the customer side. The present invention relates to a facility management system capable of supporting the operational management of

[0002]

[Related Background Art] Various factories and buildings are provided with a large number of water treatment facilities such as a cooling water system and a boiler water system incorporated in an air conditioning system. This type of water treatment facility not only manages the operating conditions of pumps, boilers, etc., but also manages the quality of treated water in the circulating water system and further removes slime and scale generated in the treated water. Maintenance such as injecting processing chemicals is necessary.

However, on the customer side provided with the water treatment equipment, a considerable burden is imposed on individually managing the operation status. Moreover, in order to manage the operation status, specialized knowledge according to the specifications of each water treatment facility is required.

[0004]

Therefore, conventionally, by using various sensors provided in each part of the water treatment equipment, the water treatment equipment comprising the operating time of the pump, the amount of treated water, and the electric conductivity of the treated water. It has been proposed that the operation management of the water treatment facility be assisted by obtaining information indicating the operation state of the above and presenting the information (data) to the operation manager. In addition, the above information (data) is collected in a management center through a predetermined communication line, the management center side analyzes the operation status of each water treatment facility, and the analysis results are used to manage the operation of each water treatment facility. It is also considered to notify the person on a regular basis and dispatch maintenance personnel as appropriate.

However, when the management is entrusted to the management center, there is a problem that it is difficult for the customer side to promptly obtain information indicating the operation status of the water treatment equipment at an arbitrary time. That is, the customer needs to wait for the report of the monitoring result of the operation status periodically notified from the management center, or to inquire of the management center to receive the report of the monitoring result at that time.
Therefore, there is a problem that the customer side cannot independently grasp the operation status of the water treatment facility.

The present invention has been made in consideration of such circumstances, and an object thereof is, for example, at a customer equipped with water treatment equipment, while entrusting the operation management to a management center, at the time when the operation is required. You can easily grasp the situation,
An object of the present invention is to provide an equipment management system capable of facilitating information exchange between a customer equipped with water treatment equipment and a management center.

[0007]

In order to achieve the above-mentioned object, an equipment management system according to the present invention is a management center for managing a plurality of processing equipments provided for each customer and operating states of these processing equipments. Information is exchanged with each of the processing facilities, and each of the processing facilities uses a plurality of types of sensing means for obtaining operation information of the facility and sensing data obtained by these sensing means, for example, a predetermined communication line. And a means for automatically notifying the management center via each of the processing facilities. On the other hand, in the management center, the sensing data notified from each of the processing facilities is collected and aggregated for each of the processing facilities. , Equipped with equipment status monitoring means for analyzing the operating status of each of the processing equipment based on the sensing data, and in particular provided with each of the processing equipment The aggregated / analyzed data indicating the operating state of the processing facility obtained by the facility state monitoring means using the information presentation screen which is individually set for each customer and is accessed through a predetermined medium is provided to the customer. It is characterized in that it is provided with information presenting means for presenting each of them individually.

[0008] Specifically, a so-called Internet home page, which is a dedicated home page set for each customer, is used to individually present aggregate / analysis data indicating the operating state of the processing equipment provided by the customer. However, it is characterized in that the information regarding the operating state of the processing equipment provided to the customer is promptly presented only to the customer by accessing the home page.

By the way, the treatment equipment comprises a water treatment equipment such as a cooling water system or a boiler water system, and the plurality of kinds of sensing means detect the operating condition of each part in the water treatment equipment, its operating time, and further information on water. It consists of things. In addition, in the management center, in addition to the sensing data collected from each water treatment facility, the treated water in each of the water treatment facilities is periodically obtained as a water quality inspection result that is outsourced and inspected. It is configured to analyze the operating condition of the processing equipment.

In a preferred aspect of the present invention, the management center is provided with means for providing a customer service including presentation of various technical information and ordering of consumables by using an information presentation screen set for each customer. Further, it is desirable to have a function of displaying sensing data collected from each processing facility in a list format for each processing facility and charting for each of a plurality of facility management items and selectively presenting the data on the information display screen.

[0011]

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, a facility management system according to an embodiment of the present invention will be described with reference to the drawings, taking as an example management of water treatment facilities such as a cooling water system and a boiler water system. FIG. 1 shows an overall schematic configuration of a facility management system according to this embodiment. Reference numerals 1 (1a, 1n) are water treatment facilities respectively provided at a plurality of customers. Each of these water treatment facilities 1 is provided with a sensing unit 2 (2a, 2n) made up of a plurality of types of sensing means for detecting the operating state of each unit that constructs each water treatment facility 1, and the sensing data thereof It is configured to notify the management center 10 via a communication line. By the way, the above sensing unit 2
(2a, 2n) are configured to detect, for example, the operating time of the boiler and the pump, the electric conductivity of the treated water, and the water flow rate.

The treated water periodically collected from each of the water treatment facilities 1 is sent to an analysis center (not shown) for water quality analysis 3 (3a-3n), and the results of the water quality analysis are obtained from the analysis center. The management center 10 is notified. That is, since the water quality analysis of the treated water is executed by physical / chemical treatment, the treated water is periodically sampled from each of the water treatment facilities 1 and analyzed by the analysis center independently of the sensing described above. Is entrusted with.

The management center 10 collects the sensing data notified from each water treatment facility 1 and the water quality analysis result reported from the analysis center, and collects the collected data for each water treatment facility 1. , A function of analyzing the operating (operating) state of each water treatment facility 1 according to these data [facility state monitoring means]. Further, the management center 10 has a function of requesting various countermeasures for preventing occurrence of an abnormal situation according to the analysis result. The collection and analysis of the data collected from the water treatment facilities 1 in the management center 10 and the analysis of the data, and the drafting of a countermeasure based on the analysis result are performed by the customer database (DB) 4 and the technology provided in the management center 10. It is executed with reference to the database 5.

The customer database 4 includes facility specifications for each water treatment facility 1, specifically, a system configuration diagram (system diagram) in which the facility is constructed, pumps, boilers, and water softeners that configure the facility. The equipment specifications of various water treatment equipment, such as, etc., the manufacturer name and model name of the water treatment equipment, and the installation location of each water treatment equipment are registered. Further, the technical database 5 is registered with information on chemicals such as scale remover used in each water treatment facility 1, general technical information on various water treatment equipment, and the like.

By referring to the databases 4 and 5 as described above, the management center 10 determines that the above-mentioned water treatment facilities 1
According to the sensing data collected from each, the meaning of each data is analyzed, and each water treatment facility 1
The operating conditions are analyzed according to the specific operating specifications (operation mode) in each. If there is a problem (defect) in the operating condition, a countermeasure is required to prevent the occurrence of an abnormal situation due to the defect.

In addition to the above-mentioned equipment status monitoring means (monitoring function), the management center 10 also collects and indicates the operating status of each water treatment equipment 1 obtained by the equipment status monitoring means.
The information presenting means is provided for presenting the analysis data individually for each customer who is provided with the water treatment facility 1. This information presenting means (presentation function) is realized here as an information presenting screen accessed via a predetermined medium, that is, as a home page on the Internet. In particular, in this equipment management system, a dedicated home page for each customer (customer) having the above-mentioned water treatment equipment 1 is set as My Page 6 (6a, 6n) based on the convenience of the customer. ing. These My Pages 6 are accessible only from the customer side for whom the My Page 6 is set exclusively, and are provided separately from the home page 7 accessible by any general user.

Therefore, the information presenting means (presenting function) in the management center 10 collects the aggregated / analyzed data indicating the operating state of each water treatment facility 1 obtained by the above-mentioned facility state monitoring means from the water treatment facility 1. Each of the provided customers is individually presented on the My Page 6 provided for each customer. Then, when the customer accesses the my page 6, the aggregate / analysis data indicating the operating state of the water treatment facility 1 provided to the customer is promptly sent to the customer via the my page 6. It is meant to be presented.

Further, the management center 10 uses this my page 6
Various technical information accumulated in the technical database 5 is presented via, the inquiry from the customer is made through My Page 6, and the delivery request (ordering) of consumables such as medicines is made.
It also has a service function such as receiving directly. By using the service function via the My Page 6 as described above, direct exchange of information is performed between the customer who installed the water treatment facility 1 and the management center 10, and thereby the smoothing of each water treatment facility 1 is performed. It effectively supports such operations.

The homepage 7 has various technical information stored in the above-mentioned technical database 5,
Only the information about various water treatment equipment is presented, and the aggregated / analyzed data about each water treatment facility 1 described above is not presented. Therefore, even if a general user accesses the homepage 7, the operation content of each water treatment facility 1 will not be leaked to the outside. In other words, from the management center 10 through the home page 7, general technical information and latest technical information regarding water treatment technology, and further, so-called catalog information such as water treatment equipment and chemicals to be sold, etc. to a wide range of users. The service provided over the course of time is executed.

Further, the management center 10 mentioned above appropriately issues a command to the maintenance service department 8 in accordance with the analysis result of the operating state of each water treatment equipment 1 mentioned above and its countermeasures, and the water treatment equipment requiring maintenance. 1 has a function of supporting the operation of the water treatment facility 1 by dispatching maintenance personnel to the unit 1. This operation support function refers to, for example, the customer database 4 to find the location of the water treatment facility 1 requiring maintenance, and asks the sales office whose business area is the location to perform maintenance on the water treatment facility 1. Is notified, etc. In addition, the management center 1
When 0 receives a delivery request (order) for a consumable item such as a drug via the My Page 6 or the home page 7 described above, the role 0 notifies the logistics system 9 of the order information and promptly delivers the consumable item. Is also equipped.

The function of the management center 10 described above will now be described in a little more detail with reference to FIG. 2. The management center 10 collects sensing data from a plurality of water treatment facilities 1 and water quality analysis results from the analysis center. A data collection function 11 for sequentially collecting data is provided. This data collection function 1
Reference numeral 1 includes a communication terminal connected to each of the water treatment facilities 1 via a predetermined communication line, a data input terminal for inputting a water quality analysis result notified from the analysis center, and the like.

The data summarizing function 12 uses the sensing data collected from each water treatment facility 1 by the data collecting function 11 as a predetermined list type, for example, a monthly report 12a for each water treatment facility 1. Play the role of organizing. Then, the data analysis function 13 charts the sensing data for each management item, creates an analysis graph 13a showing, for example, a state of data change, and further processes the sensing data to obtain a change rate thereof. The sensing data is evaluated by comparing the sensing data with a predetermined management reference value, and the analysis result 13b of the operating condition of the water treatment facility 1 is obtained. Then, when the operation result of the water treatment equipment 1 is defective or the symptom is recognized from the analysis result, the countermeasure planning function 14 takes countermeasures to prevent the abnormality of the water treatment equipment 1 in advance. , For example, by referring to past cases registered in the technical database 5. still,
When such a defect of the water treatment facility 1 and a countermeasure for it are required, the maintenance request 8a is issued to the above-mentioned maintenance service department 8.

On the other hand, in the management center 10, if the data indicating the operating status of each water treatment facility 1 is totalized and analyzed as described above, the my page creation function 15 is started,
The My Page 6 described above is created according to the data aggregation / analysis results obtained for each water treatment facility 1. This My Page 6 is composed of, for example, the screen shown in FIG. 3 (a). By designating (clicking) a plurality of selection items displayed on this My Page screen, the My Page 6 shown in FIGS. ) Is configured to display a plurality of content screens in windows.

That is, on the My Page screen shown in FIG. 3 (a), a mail box 31 for directly exchanging information with the management center 10 is provided. , The answer is received. Also, on the My Page screen, "Water quality management report" 32 and "Current equipment status" 3 are displayed as equipment information selection items for obtaining information on management of the water treatment equipment 1.
3, "water quality analysis result" 34 and the like are provided. The "water quality management report" 32 is a selection item for requesting presentation of the above-mentioned list type monthly report 12a and the like, which is composed of the sensing data of the water treatment facility 1 collected by the management center 10. Especially monthly relay port 12
By selectively specifying the notable management items in a,
For example, as shown in FIG. 3B, screens 41, 42, 43 and 44 in which data of designated management items are graphed are presented. These graphs show, for example, "This month's TFM
Per AUC "," actual value of electrical conductivity "," chemical concentration "," equipment operating time ", etc.

When the "current equipment status" 33 is selected and designated, the state of the current operating status of the water treatment equipment 1 is displayed for each part on an illustration screen that schematically shows the structure of the water treatment equipment. It is presented by displaying the driving status in different colors in multiple stages. Further, when the “water quality analysis result” 34 is selected and designated, the water quality analysis result reported to the management center 10 is presented as a data sheet screen. The selection item of the "water quality analysis result" 34 is displayed only when the water quality analysis result is reported from the analysis center, thereby notifying that the water quality analysis result is required. Is also good.

On the My Page screen, "MSDS display" 35, "Q &A" 36, "technical terminology" 37, "introduction of products handled" as useful information selection items for presenting useful information to the customer. ] 38 and the like are provided. The "MSDS display" 35 is a material safety data sheet for various chemicals and is shown in Fig. 3 (c).
It is an item that plays a role of presenting information such as handling precautions and ingredients related to the chemical to the user by displaying it on the screen as shown in. Further, the "Q &A" 36 is an item for presenting a question and a response regarding water treatment received in the past as a database and presenting it as technical data to the customer.
The “technical term explanation” 37 is a dictionary-like item that explains various technical terms related to water treatment. Further, the “introduction of products to be handled” 38 is composed of items having a role like a catalog for introducing various water treatment devices and introducing new products. Information regarding each of these items is presented to the customer through My Page 6 as the respective content screen.

In addition, the My Page screen has an item for designating a consumables order acceptance screen as another item 39. On this order reception screen, a list of consumables used in the water treatment facility 1 and the selling price thereof are displayed. By designating the consumables on this display screen, the order is placed as shown in FIG. The reception process 16 is automatically executed. Then, as described above, the distribution system 9 is instructed to deliver the ordered parts (consumables).

The management center 10 activates the homepage creating function 17 in parallel with the above-mentioned mypage creating function 15 to create the homepage 7 for general users. On this home page 7, useful information selection items on the My Page screen described above are displayed. Further, when inquiry information is input through the home page 7 or the my page 6, the management center 10 uses the inquiry reception processing function 18 as shown in FIG. 2 to obtain a reply to the inquiry. It has become a thing.

Thus, according to the facility management system configured as described above, the management center 10 collects the sensing data from each of the plurality of water treatment facilities 1, collects and analyzes the data, and collects and analyzes the data. Not only the operation state is managed, but also the management (aggregation / analysis) data to be presented to the customer is presented using the My Page 6 set for each customer having the water treatment facility 1. Therefore, for the customer, simply by accessing the My Page 6 set for himself, the information indicating the operating state of the water treatment facility 1 owned by the customer is converted into a report format or a graphed result data format. Can be easily obtained. In addition, when there is a problem in the operating condition of the water treatment facility 1, information on countermeasures for the analysis result is automatically provided.
It is possible to take appropriate measures promptly before falling into an abnormal situation.

Moreover, since the customer can directly exchange information with the management center 10 through the My Page 6, the utility value of the management center 10 is increased, and the management center 10 receives information from the customer. It is possible to deal with this while collecting the requests directly. Therefore, the information exchange between the customer (the water treatment facility 1) and the management center 10 is closely performed, and the management center 10 side can provide the finest service to each water treatment facility. Great effect can be achieved. Further, the customer equipped with the water treatment facility 1 has an advantage that the data indicating the operation status of the water treatment facility 1 at an arbitrary time can be easily obtained only by accessing the My Page 6.

The present invention is not limited to the above embodiment. Here, the management of the water treatment facility 1 has been described as an example, but it can be similarly applied to the case where the operating state of another plant system is managed by the management center. Further, various information communication means can be used for collecting the sensing data from the water treatment facility 1, and the data collection cycle is also different.
It may be determined according to the specifications, etc. In addition, the present invention can be variously modified and implemented without departing from the scope of the invention.

[0032]

As described above, according to the present invention, sensing data indicating the operating states of a plurality of processing facilities are collected in a management center, aggregated / analyzed, and the management data, analysis results, etc. are processed as described above. Since the information is presented according to the customer's access using a dedicated information presentation screen that is set for each customer who has the equipment, the effect of processing equipment can be achieved by providing extremely detailed information according to the customer's request. Appropriate support for effective operation can be effectively implemented. Then, it is possible to bring about a great practical effect such as being able to develop a fine service while facilitating the information exchange between the customer equipped with the water treatment facility and the management center.

[Brief description of drawings]

FIG. 1 is an overall schematic configuration diagram of an equipment management system according to an embodiment of the present invention.

FIG. 2 is a schematic configuration diagram showing basic processing functions provided in a management center in the system shown in FIG.

FIG. 3 is a diagram showing a screen example of a My Page created by the management center.

[Explanation of symbols]

1 Water treatment facility 2 Sensing part 3 Water quality analysis 4 Customer database 5 Technical database 6 My page (dedicated information presentation screen set for each customer) 7 Homepage (information presentation screen for general users) 8 Maintenance service department 10 Management Center 11 Data collection function 12 Data aggregation function 13 Data analysis function 14 Countermeasure planning function 15 My page creation function 16 Order acceptance processing 17 Homepage creation function 18 Inquiry acceptance processing function

─────────────────────────────────────────────────── ─── Continuation of front page (51) Int.Cl. ⁷ Identification code FI theme code (reference) G06F 17/60 ZEC G06F 17/60 ZEC (72) Inventor Shinichi Inoue 3-4 Nishishinjuku, Shinjuku-ku, Tokyo No. 7 F term in Kurita Water Industries Ltd. (reference) 5H223 AA11 BB01 BB08 BB10 DD01 DD03 EE30

Claims (4)

[Claims] 1. A plurality of processing facilities provided for each customer,
A management center that manages the operating states of these processing facilities, wherein each of the processing facilities manages a plurality of types of sensing means for obtaining operating information of the facility and sensing data obtained by these sensing means. The management center includes means for notifying the center, and the management center collects sensing data notified from each of the processing facilities and totalizes the data for each of the processing facilities, and operates the processing facilities based on the sensing data. The equipment status monitoring means for analyzing the status, and the equipment status monitoring means set using the information presentation screen which is set for each customer provided with the respective processing equipment and is accessed through a predetermined medium. And an information presenting means for individually presenting the aggregated / analyzed data indicating the operating state of the processing facility for each customer. Bei management systems. 2. The treatment facility comprises a water treatment facility, and the plurality of types of sensing means detect information on an operating condition, an operating time, and water of each part of the water treatment facility, wherein the management center is The equipment management system according to claim 1, further comprising: periodically obtaining a water quality inspection result of the treated water in the water treatment equipment to analyze an operating state of the water treatment equipment. 3. The management center is provided with means for providing customer service including presentation of technical information and ordering of consumables using an information presentation screen set for each customer. Equipment management system. 4. The management center has a function of displaying the collected sensing data in a list form for each processing facility and for each of a plurality of facility management items, and selectively presenting it on the information display screen. The equipment management system according to claim 1.