JP2003178152A - How to provide parts - Google Patents

Abstract

(57) [Summary] [PROBLEMS] To provide a parts providing method capable of promptly providing parts to a customer. A parts providing method according to the present invention is a part providing method for providing parts of a plant facility to customers 5 and 6 who own the plant facility, wherein an allowable period until the parts are provided to the customers 5 and 6 is set. In addition, when a request for repair of a part is received from the customer 5 or 6, the allowable period for the part is searched to determine whether the part can be repaired within the allowable period. Database 45 holding information
Is to be provided instead, and the customer is encouraged to provide the replacement to the customers 5 and 6.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a part providing method for providing parts of plant equipment to a customer who owns the plant equipment.

[0002]

2. Description of the Related Art A plant equipment maker (hereinafter referred to as a maker) sells plant equipment and its parts to customers.
Customers purchase plant equipment and parts from manufacturers and operate the plant. In addition, as the customer operates the plant, problems occur with the parts that make up the plant equipment and it is necessary to replace parts that have been used for a certain period of time.
A spare part of this part is held in advance, and is replaced with this spare part at the time of failure or replacement.

FIG. 10 is a block diagram showing such a conventional method of providing parts for plant equipment. In the figure, 1
Are plant equipment manufacturers, 2 and 3 are customers of manufacturer 1.

The manufacturer 1 has a sales business department 11, a production business department 12, and a repair business department 13, and is equipped with a product inventory 14 for storing products and a product inventory information database for managing product inventory information.

The customers 2 and 3 are the inventory management business department 2
1, 31, equipment regular inspection business departments 22, 32, equipment failure recovery business departments 23, 33, parts (spare parts) purchase business departments 24, 34, malfunction product delivery business departments 25, 35, and a plant Facilities 26 and 36, spare parts inventory 27 and 37 for storing spare parts, and a spare parts inventory information database for managing spare parts inventory information are provided. It should be noted that in the figure, the dotted arrows indicate the flow of information.

Generally, the maker 1 manufactures products in the production department 12 and stores them in the product inventory 14, and manages the contents in the product inventory information database. In addition, the sales business department 11 sells the ordered products, and the repair business department 1
The product returned in 3 is repaired and delivered.

On the other hand, in general, a customer A who owns the plant equipment 26 stores spare parts for maintenance or maintenance of the plant equipment 26 in the spare parts inventory 27 in the inventory management business department 21, and stores the contents in the spare parts information database. Records and manages. In addition, the periodic inspection work department 22 performs a periodic inspection, replaces a defective part or a component mounted with aged deterioration product with a spare part, and when a failure occurs in the equipment, the failure recovery business department 23 prepares a spare part. We are trying to restore equipment early by using products.

Further, since spare parts are used by such regular inspection and failure recovery, the purchasing department 24 purchases products by placing an order with the maker 1 to make up for the shortage of spare parts. In addition to that, the purchasing department 24
In such a case, the failed product or the component mounted with deterioration over time is returned to the plant equipment manufacturer 1 for the purpose of maintenance. As a result, the spare parts stored in the spare parts inventory 27 are maintained. The same applies to the customer B.

[0009]

Since the conventional method of providing parts has been performed as described above, when the equipment of the customer is out of order and a large number of parts are required, more than the number of parts stored in the spare parts inventory can be obtained. If spare parts are needed, it is necessary to purchase new parts or repair defective parts, and there is a shortage of spare parts between ordering and selling or repair request and delivery of finished products. There was a problem.

When repairing a defective part,
Due to the complicated control circuits built into equipment plants in recent years, it takes time for the plant equipment manufacturer to identify the failed part and it takes a very long time to return the repaired product to the customer. was there.

In addition, in recent years, the life cycle of products used for plant equipment has become shorter, and it is difficult to procure new parts or make repairs difficult for products that have passed a long period from the date of purchase. There was a problem.

[0012] Further, since the plant equipment maker produces and sells the products inexhaustibly in response to the order from the customer, the one-way response result of discarding the finally failed or unnecessary products Then, there was a problem that it adversely affects the global environment.

The present invention has been made in order to solve the above problems, and provides a parts providing method capable of quickly providing parts to a customer.

Further, the present invention is to provide a parts providing method capable of realizing an environment friendly to the earth by reusing the repaired parts.

[0015]

A parts providing method according to the present invention sets a permissible period until parts are provided to a customer in a parts providing method for providing a plant equipment part to a customer who owns the plant equipment. When a request for repairing a part is received from the customer, the allowable period for the part is searched to determine whether the part can be repaired within the allowable period. It is to prompt the customer to provide the alternative product by extracting the alternative product to be provided instead from the information-holding database.

Further, the component providing method according to the present invention is a component providing method for providing a plant facility component to a customer who owns the plant facility, and retains inventory information when a repair request for the component is received from the customer. It prompts the customer to extract a substitute product to be provided instead from the database and provide the customer with the substitute product. After the repair of the component is completed, the repaired component is replaced with the substitute product.

When it is difficult to repair the parts, the customer may be prompted to purchase the parts.

The parts of the plant equipment whose repair has been completed may be registered in the database as alternative products.

Further, when registering the parts stored in a plurality of different storage locations in the database and extracting the substitute product to be provided instead from the database, which storage location the parts are stored in? Alternatively, a substitute product to be provided may be extracted instead.

Further, the customer side spare parts database in which the stock information of the spare parts held by the customer is stored may be monitored, and the customer may manage at least a predetermined number of spare parts at normal times.

Further, the number of parts that can be supplied may be managed to be a predetermined number based on the inventory information in the database.

Further, contracts for development costs are set in advance with a plurality of customers, and when it is necessary to provide unmanufactured parts, the parts to be provided should be developed based on the above development costs. You may urge me.

[0023]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiment 1. FIG. 1 is a diagram showing a parts (spare parts) providing system according to the first embodiment.
In the figure, 15 is a stock of spare parts for storing spare parts, 16
Is a substitute parts dispatching business unit that sends spare parts (substitute parts) stored in the spare parts inventory 15 to customers, and 17 is customers 2, 3
It is a contract business department that performs contract business with. Also 28,
Reference numeral 38 denotes a contract business department that performs contract business with the maker 1. It should be noted that in the figure, the dotted arrows indicate the flow of information.

Further, the maker 1 has a production department 12 for manufacturing the equipment plant or the products constituting the same as the one shown in FIG. 10, and the products manufactured by this production department 12 are stored in the product inventory 14. Have been sold for sale. Further, the repair department 13 for repairing the defective product is provided, and the product repaired by the repair department 13 is stored in the spare parts inventory 15 and reused. On the other hand, maker 1
The customers 2 and 3 of the above have the equipment plants 26 and 36 similarly to those shown in FIG. 10, and the spare parts of the products of the equipment plants 26 and 36 are stored in the spare parts inventory 27 and 37.

Such contracts, repairs, spare parts management, substitute product shipping operations, production, product management, etc. are managed by, for example, a server computer connected to each terminal via a network. Then, the manufacturer 1 supplies the parts to the customers 2 and 3. It should be noted that the management is not limited to the server computer, and each terminal may perform each process.

FIG. 2 is a block diagram showing a main part of the parts (spare parts) providing system shown in FIG. In the figure, 4
Is a server computer owned by the maker 1, 5 and 6 are computers owned by the customers 2 and 3 of the maker 1, and the respective computers 5, 6 and the server computer 4 are connected via a communication medium.

Reference numeral 41 is an input / output unit for performing input / output processing of the server computer 4, 42 is a processing unit for performing data processing and the like, 4
Reference numeral 3 denotes a storage unit that stores data to be processed by the processing unit 42,
44 is an inventory database (hereinafter referred to as inventory DB) that stores the inventory status of plant equipment parts manufactured for sale and information on the manufactured plant equipment, and 45 is the inventory status of repaired defective products and their repaired products. Spare parts database (hereinafter referred to as spare parts DB) that stores information on 4
Reference numeral 6 denotes a contract database (hereinafter referred to as contract DB) that stores contract information (contract details, etc.) with the customers 2 and 3.

Reference numeral 51 is an input / output unit for performing input / output processing of the computer 5, 52 is a processing unit for performing data processing, and 53 is contract information (contract details etc.) with the maker 1 and data processed by the processing unit 52. The storage unit 54 for storing is a spare parts database (hereinafter referred to as a spare parts DB) in which the stock status of the spare parts of the plant equipment 26 owned by the customer 2 and the information of the stored spare parts are stored. Also, the computer 6
Like the computer 5, also has an input / output unit 61, a processing unit 62, a storage unit 63, and a spare part DB 64.

FIG. 3 is a diagram showing an example of the inventory DB 44 of the computer 4 shown in FIG. As shown in the figure, the inventory DB 44 stores product information (model name, etc.) manufactured by the maker 1, the number of manufactured models, information on whether or not they are currently manufactured, and the like.

FIG. 4 is a diagram showing an example of the spare part DB 45 of the computer 4 shown in FIG. As shown in the figure, the product information (model name, etc.) of the repaired product, the number of products that have been repaired, the number of products being repaired (before repair), and the current repaired product manufactured by the manufacturer (or another manufacturer) Information such as whether or not it is stored is stored.

FIG. 5 is a diagram showing an example of the contract DB 46 of the computer 4 shown in FIG. As shown in the figure, the customer name of the customer who signed the contract, customer identification information for identifying the customer,
Then, the content of the contract with the contracted customer, such as the contract period, the product information (model name, etc.) of the equipment plant to be replenished (supply target), the deadline for providing spare parts to the customer (allowable period) ), Whether or not it is necessary to submit a failure analysis report for the failed product is stored.

Next, the parts (spare parts) of the first embodiment
The providing method will be described. FIG. 6 is a flowchart showing the method of providing the parts (spare parts) according to the first embodiment.

First, the manufacturer 1 and the customers 2 and 3 enter into a contract regarding the provision of parts (spare parts).
For example, contracts regarding spare parts to be handled, contract period, payment method (pay annual fee according to the number of contract items, etc.), spare parts supply deadline (permissible period), whether to provide a failure analysis report for repaired products, etc. Store in DB46 (Step 11, St
ep21).

Here, the deadline for providing spare parts (permissible period) is
Allowable period from receiving a repair request from a customer (request for spare parts replenishment) to providing spare parts, for example, after a failure of an item used by the customer's equipment, the customer is repaired from the point of contact of the failure occurrence. This is the period until the substitute product of the countermeasure product or the normal operation product is supplied.

At the time of this contract, the customer has to pay a contract fee to the manufacturer according to the number of items to receive the spare parts service and the length of the contract period, and the customer has to make a payment every time the contract is replenished. You may lose. Also,
In principle, a repair report for a failure should not be issued unless it is necessary to reduce the cost paid by the customer.

On the customer 2 side, if a spare part of the plant equipment 26 required by the customer 2 is required, such as when the plant equipment 26 owned by the customer 2 is out of order or when the plant 2 is regularly replaced, the customer 2 is required to break down each product. A faulty part is specified by a display or the like, a part requiring repair or replacement is extracted, and information (item etc.) about this part is input through the input / output unit 51. And
The spare part DB 54 owned by the customer 2 is searched to determine whether or not there is a necessary spare part (Step 22).

If the necessary spare parts are in the spare parts inventory 27, the spare parts in the spare parts inventory 27 are used and it is determined whether the spare parts inventory 27 needs to be supplemented with the spare parts for the future. (STep23) If there is a need for replenishment, the maker 1 is notified of the request for replenishment of the spare item.

If there are no necessary spare parts in Step 22, the manufacturer 1 is informed of the request for supplementing the necessary spare parts. In parallel with the request for supplementation of spare parts, the customer 2 sends the defective product or the replaced part together with the repair request to the maker 1 (Step 2).
4).

On the other hand, on the side of the maker 1, when a request for supplement of spare parts and a repair request for spare parts is received from the customer via the input / output unit 41 (Step 12), the customer name and the customer identification information of the contract DB 46 are used. It is identified whether the customer is a customer who has a contract (Step 13). If the customer is a contracted customer, it is determined whether the spare parts requested to be supplemented with the spare parts are included in the products contracted by the customer, and if not, the processing is stopped.

If included, the maker 1 side judges whether or not the repair part sent from the customer 2 can be repaired (Step 14), and if the repair is possible, calculates the repair period. Along with (Step15), contract DB46
The provision deadline of the spare part set at the time of the contract is searched based on (Step 16). At the same time, the repair department 13 also repairs the repaired product.

Then, the calculated repair period is contract D
It is determined whether it is longer than the supply deadline of the spare part retrieved from B46 (Step 17). The calculation of the repair period is
Necessary information may be input from the input / output unit 41, and the processing unit 42 may calculate based on these information.

If the repair period is shorter than the service deadline, the repair can be completed within the service deadline and the repaired product can be paid. Therefore, information on the content of the repaired product paid is output. At that time, the customer 2 may be notified of that fact, or at this time, the customer 2 may not be contacted, but the customer may be contacted after the repair of the repaired product is completed, and the repaired product may be paid together. (Step1
8).

On the contrary, if the repair period is longer than the service period, the repair cannot be completed within the service period and the repaired product cannot be paid. The DB 44 and the spare part DB 45 are searched to determine a substitute product to be provided, and the content of providing the substitute product is output. Then, an output indicating that the substitute product is provided to the customer 2 is also output, and the substitute product is also paid (Step 19).

It should be noted that the repair may be carried out first, and it may be judged whether the repaired product or the replacement product should be paid soon before the provision deadline. In this case, if the repaired product is not completed even when the provision deadline is approaching, a repair substitute product dispatch command may be automatically output. Specifically, one day before the provision, the shipping caution mail or the like may be automatically activated in the shipping department.

Further, even the parts that cannot be repaired within the supply period are repaired, the repaired products are stored in the spare parts inventory 15, and the management information and the like are input to the spare parts DB 45 for management. . The spare parts to be stored in the spare parts inventory 15 are not limited to those requested by the customer for repair, but also those that have been repaired separately and can be reused including used products such as products that have passed a predetermined period from the time of sale. If

The spare parts thus replenished from the maker 1 are stored in the spare parts inventory 27 on the customer 2 side, or
It is used immediately if necessary.

The maker 1 may investigate the cause of the failure or the like, and if necessary, transmit the result to the customer. Also, the stock DB 4 which manages the stock status.
4. Based on the spare part DB 45, when a stock item change occurs, activation of product arrangement for maintenance stock may be issued.

Further, in this embodiment, the replacement product is provided to the customer. However, when the repair of the defective product is completed, the completed repair product and the previously provided replacement product may be exchanged. The computer may be caused to output an output prompting, and after the repair is completed, the substitute product and the repaired product may be exchanged.

In this embodiment, a permissible period until a part is provided to a customer is set, and when a repair request for the part is received from the customer, the permissible period for the part is searched for within the permissible period. It determines whether the parts can be repaired, and if not, it extracts the alternatives to be provided from the database instead and prompts the customer to provide the alternatives. Necessary parts (repair or replacement) can be provided within the deadline (permissible period), and parts (spare parts) can be quickly replenished.

In addition, by registering the parts of the plant equipment whose repair has been completed as alternative parts in the spare part database and using the registered repair completed parts as alternative parts, a new product is not manufactured once. Since we try to reuse the used parts, we make effective use of limited resources,
It is possible to build a parts supply system that is kind to the global environment. Furthermore, even products for which it is difficult to continue production can be provided by reuse.

Embodiment 2. In the first embodiment, the manufacturer provides the replacement product to the customer when the repair is not completed within the supply deadline (permissible period). However, in the second embodiment, the customer repairs the spare product. Encourage customers to provide a replacement for the spare part when they receive a request (request for spare part replenishment) and, after the repair of the spare part is completed, replace the repaired spare part with this alternative part. It was done like this.

Since the parts (spare parts) providing system is the same as that of the first embodiment, its explanation is omitted.
Further, in the second embodiment, the information about the deadline (permissible period) of the spare parts DB of the manufacturer is not particularly necessary.

Next, parts of the second embodiment (spare parts)
The providing method will be described. FIG. 7 is a flow chart showing a method of providing parts (spare parts) according to the second embodiment. First, as shown in FIG. 7, S
step11, Step21 to Step24, Step1
2. The processing of Step 13 is performed.

However, unlike the first embodiment, Step
11, the contract deadline is not set at the time of contract processing at Step 21, and instead, the maker 1 makes a contract to provide the rental exhibition to the customers 2 and 3 until the repaired product is completed. .

In this way, the manufacturer 1, the customer 2, 3,
When spare parts replenishment request and repair request from the side are received and the customer identification process is performed, the spare parts DB on the maker 1 side is received.
Extract spare parts to be provided based on 45 (Step
31). Then, the extracted spare parts are output so as to be provided to the customer, the customer is contacted, and the spare parts are lent to the customer as a substitute (Step 32).

Along with this, the manufacturer 1 side investigates the cause of the defective product sent from the customer in the repair business section 13 and repairs it. Then, it is judged whether or not the repair is completed (Step 33), and if it is completed, the repaired product is returned to the customer and the content of replacing the substitute product lent to the destination is output. Then, while notifying the customer of this, the repaired product is returned to the customer (Step 3).
4).

On the other hand, on the customer side, after receiving the repaired product from the maker 1, the procedure for returning the replacement product is performed, and the replacement product is returned to the maker 1 (Step 41).

When the customer returns the substitute, the maker 1 stores the returned substitute in the spare inventory 15 and registers the information in the spare DB 45 to update the spare DB 45. . As described above, the spare item DB 45 manages the state of the substitute item, so that the stock state can be confirmed. In addition, when inventory items change due to an increase in non-repairable items or the like, activation of a product arrangement for maintenance inventory is issued, spare parts are replenished, and the number of them is controlled. This makes it possible to sufficiently meet the next request from the customer.

After the manufacturer 1 repairs the defective product, if the manufacturer judges that the product is not suitable as a remanufactured product based on the scale or the degree of damage of the defective part, the customer is requested to purchase a part (spare part). Output the information, contact the customer to that effect, and request a new purchase of the defective product. When this new product is supplied to the customer, the replacement product from the maker 1 is returned. In this case, a new purchase will be charged separately.

In this embodiment, when a request for repairing a part (request for replenishing a part) is received from a customer, a substitute product to be provided instead is extracted from a database holding inventory information and provided to the customer. After the repair of the component is completed, the replacement of the repaired component with the replacement product is urged, so that the component (spare part) can be quickly replenished.

Further, unlike the case of the first embodiment, the defective product is always returned to the customer except when it cannot be repaired. It is possible to give the customer a sense of security because it supplies products that are not unknown second-hand goods.

Further, by registering the parts of the plant equipment whose repair has been completed as the substitute parts in the spare parts database and using the registered repair completed parts as the substitute parts, a new product is not manufactured once. Since we try to reuse the used parts, we make effective use of limited resources,
It is possible to build a parts supply system that is kind to the global environment. Furthermore, even products for which it is difficult to continue production can be provided by reuse.

Further, when it is difficult to repair a part (spare part), the customer is urged to purchase the part (spare part). Therefore, even if the part cannot be repaired, it is an indefinite used item. Will not be offered to customers.

Third Embodiment In the first and second embodiments, the spare parts registered in the spare parts DB of the manufacturer are stored in the spare parts inventory held by the manufacturer, but in the third embodiment, the spare parts DB includes Parts stored in different storage locations should be registered, and when extracting substitutes, the substitutes should be extracted in consideration of which storage location the parts are stored in. is there. The rest is the same as in the first and second embodiments.

FIG. 8 shows parts of the third embodiment (spare parts).
It is a figure which shows a provision system. In the figure, reference numerals 7 and 8 denote spare parts storage / stock locations (hereinafter referred to as satellites) provided at locations different from the facilities of the maker 1, and these satellites 7 and 8 have spare parts inventory 71 for storing spare parts. 81 are provided respectively, and the spare part inventory 71, 81 is managed by a terminal having a spare part database (not shown) in which inventory information of the spare part inventory 71, 81 is stored. This terminal and the computer 4 of the maker 1 are connected via a communication medium (Web, telephone line, etc.).

Since the other parts are the same as those shown in FIG. 1, description thereof will be omitted. In addition, maker 1, customer 2, 3
Similar to the first and second embodiments, each has respective computers 4, 5, and 6 as shown in FIG.

FIG. 9 is a diagram showing an example of the spare part DB 45 included in the computer 4 of the maker 1. As shown in the figure, in the spare part data DB 45 of the third embodiment, in addition to the items shown in FIG. 4, the stock location where the spare part is stored is registered for each spare part. The position information of the stock place and the stock information are separately stored, and can be read by the server computer 4 of the maker 1. The others are the same as those shown in FIG.

In the third embodiment, when the manufacturer 1 decides the spare parts to be provided to the customers 2 and 3, the spare stocks to be stocked in consideration of the customer's position (position of facility) to be provided. Make sure you decide which spares to offer by determining if it is best to provide the spares that are stored.

As a method for determining the spare parts, for example, the spare parts in the stock closest to the customer's position are determined, or the spare parts in the stock that can supply the customer the fastest spare parts are stocked. Just decide. Further, it may be determined according to the number of spare parts stored in the spare part inventory.

Then, each satellite is instructed to provide the customer with the spare parts thus determined, and the spare parts are provided to the customer from the spare parts inventory of this satellite. Note that the rest may be the same as in the first and second embodiments.

Further, the manufacturer 1 thoroughly manages the spare parts storage and inventory of the satellites 7 and 8, and when sending the substitute product from the satellite to the customer, the satellites 7 and 8 side to the manufacturer 1 side. , Notify us of shipment of repair replacements, and request replenishment. The maker 1 replenishes the satellite with the relevant product at this timing. By doing this,
Be prepared for the next customer failure.

In the third embodiment, spare parts stored in a plurality of different storage locations are registered in the inventory database (spare parts DB), and when a customer requests spare parts replenishment, which storage parts are stored? Since it decides whether to provide the customer with the parts stored in the storage location and prompts the customer to supply the parts stored in the storage location, the parts stored in multiple storage locations (spare parts ) Can be provided to the customer. As a result, even if the manufacturer cannot provide it directly within a predetermined time due to geographical problems, it is possible to supply the corresponding repair substitute from the spare parts maintenance inventory at the satellite location, and immediately Spare parts) can be provided to customers.

Further, since the parts (spare parts) can be provided to the customer more quickly, the parts can be provided to the customer in a short time of, for example, about 2 hours. As a result, the customer side can immediately receive the supply of parts (spare parts), so it is not necessary for the customer side to store a large number of spare parts. There is no need to keep it.

Fourth Embodiment In the first to third embodiments, it is optional whether or not the customer stores the spare parts.
In the fourth embodiment, the customer normally stores at least a predetermined number of spare parts.

At the contract setting process between the manufacturer and the customer in the first to third embodiments, the customer makes a contract to store at least a predetermined number of spare parts. Specifically, the customer and the manufacturer are connected to each other via a communication medium such as a Web or a telephone line so that the customer storage stock contents can be confirmed on the manufacturer side, and the customer side determines at least a predetermined amount based on a contract with the manufacturer side. The number of spare parts, for example, one or two, is always stored at normal times, and the spare part DB of the customer who manages this inventory status is managed by the manufacturer side, so that at least a predetermined number of spare parts are stored. Exists on the customer side.

In the fourth embodiment, normally, the customer side always stores a predetermined number of spare parts. Therefore, until the maker side supplies the spare parts to the customer,
You can use spare parts stored on the customer side,
The operation of the equipment can be continued. Alternatively, the discontinuation period can be minimized.

Further, since each customer has at least a predetermined number of spare parts, it is possible to prevent the spare parts replenishment request from the manufacturer from becoming too large, so that the stock amount of spare parts from the manufacturer can be kept constant. It is possible to provide the customer with a sense of security.

Since each customer has at least a predetermined number of spare parts, the maker side maintains spare parts for finished products, or updates the system immediately due to economic reasons. It is difficult to do so, and it is possible to deal with customers who are considering stable operation of equipment until the system is renewed by the discontinued model system.

Embodiment 5. In the fifth embodiment, in the parts (spare parts) providing method of the first to fourth embodiments, the maker side periodically carries out stock management of stock of spare parts and controls the number of stocks.

The maker periodically carries out inventory management of alternative products (rental items), replenishes them in response to a decrease in quantity due to inability to repair, and updates the spare parts DB. Also, based on the number of stocks in the spare parts DB, it is judged whether or not spare parts supplement is necessary,
If necessary, replenish in a timely manner.

When it is difficult to manufacture a substitute product (exhibition for rental) due to a production discontinued component or the like at the time of replenishment, product maintenance and development is promptly dealt with. (In this case, in principle, development costs will be allocated from the "annual contract fee" from the contracting customer, but for very special items including the usage of the item, Explain and, in some cases, collect additional development costs.)

In addition, when contracts for development costs are contracted with a plurality of customers in advance, repair is not possible, and some spare parts in the spare parts inventory are exhausted, and production cannot be performed due to the discontinued parts. When it is necessary to provide the unmanufactured parts, it may be possible to output that the necessary parts are developed based on the development costs from a plurality of customers according to the previous contract.

In this embodiment, the spare parts are managed so that a predetermined number of spare parts can be supplied based on the stock information of the stock database, so that the spare parts can be replaced immediately when the customer requests replenishment. Can be supplied.

Further, for the spare parts which cannot be manufactured due to the discontinued parts, it is necessary to actually develop the spare parts by setting the contract cost to extract the development cost from the contract annual fee. In such a case, the necessary spare parts can be developed and supplied at the annual contract fee.

[0085]

According to the component providing method of the present invention, in the component providing method of providing the plant equipment component to the customer who owns the plant equipment, the allowable period until the customer is provided with the component is set, When a customer receives a repair request for a part, it searches the permissible period for the part to determine if the part can be repaired within the permissible period, and if it is not possible, holds inventory information. Since a substitute to be provided instead is extracted from the database and the customer is prompted to provide the substitute, the necessary parts can be quickly replenished.

Further, the component providing method according to the present invention is a component providing method for providing a plant facility component to a customer who owns the plant facility, and retains inventory information when a repair request for the component is received from the customer. It prompts the customer to extract a substitute product to be provided from the database instead and provide it to the customer.After the repair of the part is completed, the part that has been repaired is replaced with the substitute product. Parts can be replenished.

In addition, when it is difficult to repair a part and the customer is urged to purchase the part, even if the repair is difficult, an undefined second-hand product is not provided to the customer. .

When the repaired plant equipment parts are registered in the database as alternatives, the repaired parts can be reused.

In addition, when the parts stored in a plurality of different storage locations are registered in the database and the substitute product to be provided instead is extracted from the above database, in which storage location the parts are stored. In the case of extracting a substitute item to be provided instead based on the above, the spare item stored in the plurality of storage locations can be provided to the customer.

If the customer side spare parts database in which the stock information of spare parts held by the customer is stored is monitored and the customer normally manages to hold at least a predetermined number of spare parts, Until the spare parts are provided, the spare parts stored on the customer side can be used and the operation of the equipment can be continued. Alternatively,
The discontinuation period can be minimized.

Further, when managing so that a predetermined number of parts can be supplied based on the inventory information of the database,
Whenever a customer requests a replenishment, a substitute product can be supplied immediately.

Further, contracts for development costs are set in advance with a plurality of customers, and when it is necessary to provide unmanufactured parts, the parts to be provided should be developed based on the above development costs. In case of urging, it is possible to provide the parts whose production has been discontinued.

[Brief description of drawings]

FIG. 1 is a diagram showing a parts providing system according to a first embodiment of the present invention.

FIG. 2 is a block diagram showing a main part of the component providing system shown in FIG.

FIG. 3 is an inventory DB 44 of the computer 4 shown in FIG.
It is a figure which shows an example.

4 is a spare part DB4 of the computer 4 shown in FIG.
It is a figure which shows an example of 5.

5 is a contract DB 46 of the computer 4 shown in FIG.
It is a figure which shows an example.

FIG. 6 is a flowchart showing a spare part providing method according to the first embodiment of the present invention.

FIG. 7 is a flowchart showing a spare part providing method according to a second embodiment of the present invention.

FIG. 8 is a diagram showing a parts providing system according to a third embodiment of the present invention.

9 is a diagram showing an example of a spare part DB 45 shown in FIG.

FIG. 10 is a block diagram showing a conventional method for providing parts for plant equipment.

[Explanation of symbols]

1 Plant equipment maker 2, 3 Customers 4 Server computers 5, 6 Computers 7, 8 Spare parts storage inventory 11 Sales business department 12 Production business department 13 Repair business department 14 Product inventory 15 Spare parts inventory 16 Substitute shipment business department 17 Contract business Department 21, 31 Inventory management business department 22, 32 Regular inspection business department 23, 33 Failure recovery business department 24, 34 Purchase business department 25, 35 Failure product delivery business department 26, 36 Plant equipment 27, 37 Spare parts inventory 28, 38 Contract business department 41 Input / output section 42 Processing section 43 Storage section 44 Inventory database 45 Spare parts database 46 Contract database 51, 61 Input / output section 52, 62 Processing section 53, 63 Storage section 54, 64 Spare parts database 71, 81 Spare parts stock

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Masatake Imada             2-3 2-3 Marunouchi, Chiyoda-ku, Tokyo             Inside Ryo Electric Co., Ltd.

Claims (8)

[Claims] 1. In a parts providing method for providing a plant equipment part to a customer who owns the plant equipment, an allowable period until the part is provided to the customer is set, and a request for repairing the part is received from the customer. Sometimes, it searches the permissible period for the part to determine if the part can be repaired within the permissible period, and if it is not possible, a substitute product to be provided instead from the database that holds inventory information. And a method of providing a component, characterized by urging the customer to provide this substitute product. 2. A parts providing method for providing a plant equipment part to a customer who owns the plant equipment, and when a customer receives a repair request for the part, a substitute product to be provided instead from a database holding inventory information. Is provided to the customer, and after the repair of the component is completed, the repaired component is replaced with the substitute product. 3. The component providing method according to claim 2, wherein when the repair of the component is difficult, the customer is urged to purchase the component. 4. The parts providing method according to claim 1, wherein parts of the plant equipment whose repair has been completed are registered as substitutes in the database. 5. The database stores parts stored in a plurality of different storage locations. When extracting a substitute product to be provided instead from the database, the storage location of the parts The component providing method according to claim 1 or 2, wherein a substitute product to be provided instead is extracted based on whether the component is provided. 6. A customer side spare parts database in which inventory information of spare parts held by the customer is stored is monitored, and at least a predetermined number of spare parts are managed by the customer during normal operation. The component providing method according to claim 1 or 2. 7. The parts providing method according to claim 1, wherein the number of parts that can be supplied is managed so as to be a predetermined number based on the inventory information of the database. 8. A development cost sharing contract is set with a plurality of customers in advance, and when parts that are not manufactured need to be provided, the parts to be provided are developed based on the development cost. The component providing method according to claim 1, wherein the component providing method is urging.