JP2003141270A - System and method for supporting education, and program for supporting education - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an educational support system capable of enhancing user's learning efficiency. SOLUTION: The educational support system is provided with a computer 1 and a server 2 connected via a network N, the server is provided with an educational contents transmitting function for storing the educational contents consisting of data for educating the user regarding the computer and for transmitting the educational contents to the computer. The computer is provided with a communication control function for enabling communication with the server on the network by controlling operations of a communication means, an educational contents display function for receiving the educational contents to be transmitted from the server and for displaying them on the computer and an operation screen display function for displaying an operation screen regarding a prescribed operation of the computer corresponding to the educational contents together with the educational contents.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an education support system, and more particularly to a system for providing education support to a user who operates a computer so that the user can learn how to operate the computer. It also relates to an educational support method and an educational support program.

[0002]

2. Description of the Related Art Generally, a computer has an operating system (hereinafter referred to as OS) which is basic software for providing system management and a basic operating environment.
Is installed. The previous OS provided only very basic functions such as memory management and input / output management, but the functions were gradually expanded and now GUI (Graphic) is provided.
The number of products that provide various types of utilities such as an Al User InterFace) is increasing.

For example, a personal computer (hereinafter,
Windows (registered trademark), Mac OS, and the like are available as OSs for personal computers. Also, UNIX
(Registered trademark) OS is Solaris or HP-UX
Are used as the server OS. Linax
There is also UNIX for PCs (PC-UNIX), which is developed and freely distributed in a community that uses the Internet, such as FreeBSD and FreeBSD. In addition, there are OSs for large-scale general-purpose computers and embedded devices such as home appliances.

The system management functions provided by the OS include file management (recording and reading of files in an external storage device), memory management (allocation of memory areas used by applications, etc.), and task management (software execution sequence). And priority processing), device management (control of various hardware such as keyboard, mouse, printer). With the spread of networks, more and more OSs perform standard communication management (control of information exchanged on the network) and operation management (discovery and notification of failures).

Since most of these OSs are not set to be usable at the time of computer purchase, each user sets the OS by himself. Specifically, first, O
CD-ROM containing S installation program
Set a portable medium such as the one in the specified drive. Then, the program is read from the medium and executed,
Installation of OS is started. When the program is executed, the OS data stored in the medium is sequentially incorporated in a fixed medium such as a hard disk. At this time, the user is required to input the name and the serial number of the OS. By inputting these, the OS is built into the computer, and the user can start the computer from the hard disk and use it thereafter.

Further, after the OS is set, the user can
Make settings for certain functions that operate above. For example, the setting of the Internet so that a website can be connected via a network, the setting of electronic mail, or the setting of a printer so that a text or the like can be printed on a predetermined paper sheet. Even in such a case, the input of the IP address and the POP server name is required.

And, even when the above setting is performed,
Each setting program is prepared, and the setting is completed when a predetermined input or the like is performed according to the procedure of the program. However, in such a case, the user cannot recognize what and why the setting was successful,
That is, they cannot learn about computers. Therefore, it becomes difficult to utilize the previous knowledge even if other computers are set up later.

In addition, when setting, if the input item cannot be smoothly set because the user does not know how to input it, or if the input item is skipped, a computer problem may occur later. Problems also arise. Especially for beginners who bought a computer for the first time and had few opportunities to touch the computer at other places.
It is often difficult to set S and networks.

Therefore, in recent years, teaching materials such as videos and books for instructing OS installation are increasing. The user can practice OS installation and environment setting while viewing the teaching material. Also, in a computer school, etc., two computers are provided, one for displaying training contents for setting support, and the other for setting training so that the user actually operates it. Is also learning the computer settings. That is, the former computer is for showing a sample or displaying a caution, and the latter computer is actually operated by the user. Further, in order to allow a user to learn computer settings with one computer, contents that allow users to experience OS installation and environment settings in a simulated manner are also used. In such a case, the user actually executes the setting on the same computer after experiencing the environment setting in a pseudo manner. In this way, the user can learn through the teaching materials and the like when executing the setting of the computer, and can obtain knowledge about the computer.

[0010]

However, the above conventional example has the following inconveniences. First, when the OS is installed and the environment setting is practiced while watching the teaching materials such as videos and books, there arises a problem that an error such as a work procedure error cannot be discriminated by itself. For example, although points to be noted are displayed on the teaching material, the user may not be aware of the error because the user himself or herself determines whether or not the correct input has been made in the predetermined input item. If an error is overlooked by the program, the setting ends, and a problem may be found during the actual use of the computer, which is inconvenient for the user. Therefore, in such a case, although the OS can be installed, the operating user cannot acquire accurate knowledge, and there is a problem that efficient learning cannot be performed on the computer.

In addition, when the user actually learns to install the OS and set the environment using a plurality of computers and the user learns about the computer, it is costly and it is necessary to secure an installation space. It is difficult. Even in such a case, since the user himself / herself determines an error such as a work procedure error during the training, the same problem as described above occurs. In addition, when a user receives education at a personal computer school or the like, such a thing can be easily implemented, but using two computers for one user also requires a high capital investment, There is also the problem of increased tuition fees at the school.

[0012] Further, when learning about a computer by experiencing OS installation and environment setting by using the contents for practical training, it ends with only the experience, and the computer is not actually used. There is a problem that the expected educational effect cannot be obtained due to the impossibility of practicing, the decrease in educational satisfaction, and the difference in the setting of the details of the computer used. Also, even if you actually perform environment settings etc. immediately after the simulated experience, only the setting screen currently being executed is displayed on the computer, and the sample for educating the user is not displayed, Since the setting must be performed by relying on the memory at the time of the simulated experience, an error may occur in the setting procedure, which again causes a problem that efficient education cannot be achieved.

[0013]

It is an object of the present invention to improve the inconveniences of the above-mentioned conventional examples, and in particular, the user can receive the education about the computer while executing the operation of the computer.
It is an object of the present invention to provide an education support system, method, and program capable of improving the learning efficiency of a user by the education.

[0014]

Therefore, according to the present invention, there is provided a computer having communication means and a server connected to the computer via a network.
The server stores the educational content consisting of data that educates the user about the computer, and
It has an educational content transmission function for transmitting the educational content to a computer. Further, the computer has a communication control function that controls the operation of the communication means to enable communication with a server on the network, and an educational content display function that receives the educational content transmitted from the server and displays it on the computer. And an operation screen display function for displaying an operation screen for a predetermined operation of a computer corresponding to the educational content together with the educational content (claim 1).

By doing so, first, even before the operating system is installed in the computer, a predetermined boot program is installed from the boot drive, and the above-described functions are formed in the CPU.
The operations of the input / output unit and the communication unit are controlled. Then, the computer can communicate with the server on the network via the communication means. Then, a predetermined educational content is transmitted from the server, and the computer receiving the content displays it on the display. Further, a screen of an operation corresponding to the educational content, which is a predetermined operation performed by the user, is also displayed on the display. That is, a screen on which the user actually operates the computer and a screen for the educational content transmitted from the server are displayed on the computer.

Therefore, the user can see the display of the educational content and perform a predetermined operation on the computer while referring to the display, which is easy for the user to understand and can suppress errors, and the user can also make a mistake. The degree of understanding of the computer operation of can be improved, and the learning efficiency can be improved. Further, since the learning can be executed by one computer, it is possible to suppress the capital investment.

At this time, the predetermined operation by the user is
This includes installing the operating system and setting the operating environment of the computer. That is, the communication control function is a function that operates without passing through a predetermined operating system on the computer, and the educational content included in the server includes data that assists the user in the operation of incorporating the predetermined operating system into the computer. (Claim 10). Further, the educational content included in the server includes data for supporting the education of the user on the operation of setting the predetermined operating environment of the computer (claim 12).

Further, the computer has a user operation data transmission function of transmitting user operation data, which is data relating to a predetermined operation performed by the user on the computer, to the server, and the server relates to the predetermined operation performed on the computer. In addition to having operation-related data that is data, a response data generation function that generates response data corresponding to the transmitted user operation data based on the operation-related data is provided. It is desirable to have a function of transmitting data to a computer by including the data in educational content (claim 2).

At this time, the response data generation function of the server compares the user operation data with the operation-related data, and the response data based on the comparison result and the operation-related data, or when the comparison result is different, the user It is desirable that the function is to generate response data for notifying that the operation is incorrect. Further, the user operation data is user operation procedure data related to a procedure of a predetermined operation performed by the user, and the operation-related data included in the server is an operation procedure related to a procedure of a predetermined operation performed by the user that is determined to be correct in advance. It may be definition data (claim 5). The user operation data may be input item data input by the user to the computer, and the operation-related data included in the server may be data format data regarding a data format corresponding to the input item data (claims). 6). Further, the operation-related data included in the server includes commentary data that is data that describes a predetermined operation performed by the computer, and the response data generation function included in the server includes response data including commentary data. May be a function for generating (claim 8).

As a result, first, when a predetermined operation is being performed on the computer, data indicating the operation content by the user, for example, operation procedure data or input item data is transmitted to the server. Then, the server generates response data based on the operation-related data stored in advance, for example, operation procedure definition data or data format data, corresponding to the transmitted data. In some cases, the data that is actually operated by the user is compared with the model data, and if the procedure or the data format is incorrect, response data indicating that is generated. In addition, response data including commentary data regarding the computer in response to the user's operation is also generated. After that, the response data is transmitted to the computer, and the computer receiving the response data displays it on the display as educational content.

Therefore, since the computer displays the operation screen and data such as advice for the user's operation at the same time, the user can recognize whether or not the operation performed by the user is correct immediately after the operation, and the procedure and If the data format is incorrect, the correct operating method can be learned while operating again, so learning can be done efficiently. Then, as described above, since the operation screen and the educational content screen are displayed on the same display, it is easy to correct the error.

Further, the computer has an identification data transmitting function for transmitting data for identifying the computer itself to other computers to the server, and the server is
A user data management function for storing the identification data and the user operation data may be provided (claim 7).

As a result, the server stores the operation status of the user together with the identification data transmitted from the computer, so that the operation history of each computer can be grasped. Therefore, it is possible to recognize the usage status of the user's education support system and to count the places where the user's operation is likely to be erroneous. Then, such data can be reflected in the educational content, the convenience of the user using the educational support system can be improved, and the quality of the educational support can be further improved.

Further, the computer has a type data transmission function of reading data identifying the type of the computer itself from the inside of the computer and transmitting the data to the server, and the educational content transmission function of the server corresponds to the type data. The educational content may be transmitted to the computer (claim 9).

As a result, the DOS / V
Computer type data such as the above is transmitted to the server, and the educational content corresponding to this is transmitted to the computer from the server. Therefore, the user can receive the educational support with the educational content suitable for his / her computer environment, so that the learning efficiency can be further improved. Especially, it is very convenient for a beginner who cannot recognize the type of computer.

Further, the server stores a program for installing the operating system, and transmits an operating system built-in function to the computer while transmitting the program to the computer via the network based on an instruction from the computer. It may be provided (Claim 11). Similarly, the server stores a program for setting a predetermined operating environment of the computer, and transmits the program to the computer via the network based on an instruction from the computer while incorporating the program into the computer. It may have a function (Claim 13).

Thus, the CD in which the user has stored the OS installation program and the operating environment setting program
-Setting a ROM or the like in the computer can be omitted, and only the storage medium storing the above-described boot program need be set in the computer, so that the procedure is particularly easy for beginners.

In the above case, if the server stores the operation history of each computer, for example, the installation status of the OS can be grasped for each computer. Even if the installation process ends for some reason before the OS installation is completed, by sending the identification data to the server when starting the installation again, the response data corresponding to this can be obtained. It is generated by the server. For example, the response data includes data indicating to what extent this computer has already completed the installation process. Therefore, the computer receiving the response data can recognize to which part the installation is progressing,
Since the installation can be continued from the continuation, duplication of the installation process is suppressed.

Further, according to the present invention, a communication control step in which the computer controls the operation of the communication means to enable communication with the server on the network, and data for educating the user about the computer stored in the server are included. The method includes an educational content transmitting step of transmitting the educational content to the computer, and an educational content displaying step of causing the computer to receive the educational content and display it on the computer. Then, before and after the educational content display step, there is provided an educational support method having a configuration in which the computer includes an operation screen display step of displaying an educational content and an operation screen regarding a predetermined operation of the computer corresponding to the educational content. Is also provided (Claim 1
4). At this time, after the operation screen displaying step, the computer corresponds to the user operation data transmitting step of transmitting the user operation data, which is the data related to the predetermined operation performed by the user to the server, and the user operation data transmitted by the server. A response data generation step of generating response data based on operation-related data that is data relating to a predetermined operation performed by a computer stored in the server, and after the educational content display step, the server outputs the response data. It is preferable to provide a step of retransmitting the educational content, which is included in the educational content and retransmitted to the computer (claim 15).

Further, according to the present invention, the program is a program for controlling the operation of the computer so as to support the user who operates the computer with respect to the computer, and it is possible to communicate with the server on the network by controlling the operation of the communication means. Communication control processing, and educational content display processing for receiving educational content consisting of data for educating the user about the computer stored in the server from the server and displaying it on the computer, and supporting the educational content together with the educational content. An educational support program for controlling the operation of a computer or a storage medium storing the program is also provided so as to execute an operation screen display process for displaying an operation screen related to a predetermined operation of the computer on the computer. (Claims 16 and 17). Even with the above configuration, the same operation and effect as described above can be obtained.

[0031]

BEST MODE FOR CARRYING OUT THE INVENTION <First Embodiment> A first embodiment of the present invention will be described below with reference to FIGS. FIG. 1 is a schematic diagram showing the configuration of the first embodiment of the present invention. FIG. 2 is a functional block diagram showing the configuration of the computer. FIG. 3 is a diagram showing a user interface displayed on the display of the computer. 4 to 9 are flowcharts showing the operation in this embodiment.

(Overall Structure) As shown in FIG. 1, the education support system according to the present invention comprises a computer 1 having a communication means and a server 2 connected to the computer 1 via a network N. There is. Then, the first embodiment is a system that provides educational support to a user regarding the operation of setting the computer 1 so that the user boots the operating system from a predetermined fixed medium included in the computer 1. Less than,
This will be described in detail.

(Computer) The computer 1 is a personal computer possessed by a user (trainee) who receives educational support. However, the computer 1 is not limited to being possessed by a general user, and may be one installed in a computer school or the like, or one that is rented to the user for a predetermined period. Incidentally, the computer 1 in this embodiment is a general computer that can incorporate a predetermined OS such as Windows or Mac OS, but does not have an operating system (hereinafter referred to as OS) incorporated in advance.

As shown in FIG. 2, the computer 1 is composed of a main body 10 covered by a housing and devices installed around the main body 10. Inside the main body 10, a CPU 11 as an arithmetic unit having a predetermined arithmetic processing capability, an EEPROM 12 which is a non-volatile memory in which predetermined data is stored,
R, which is a volatile memory that temporarily holds predetermined data
AM 13, hard disk drive (HDD) 14 which is a fixed medium having a predetermined storage capacity, and floppy disk drive (FD) which reads and writes predetermined data from and on a floppy (registered trademark) disk which is a portable medium.
D) 15 and a CD-ROM drive (CDD) 16 for reading the data stored in the CD-ROM. Further, around the main body 11, as a device controlled by the CPU 11, a monitor 17 as an output device for displaying predetermined information, an interface between the user and the computer 1, that is, a keyboard 18 as an input device, and a network N via a network N. A modem 19 as a communication means used to access another computer on the network N.

As described above, the computer 1 has all the functions of a general personal computer at present. Therefore, even a device not described above is provided with a device (for example, a mouse) included in a general computer.

The EEPROM 12 is a ROM in which data can be rewritten or erased byte by byte later by electrical operation. And this EEPROM
The BIOS 12 is a program for controlling various devices connected to the computer as a basic input / output system. This allows
Basic devices such as the keyboard 18, the HDD 14, and the FDD 15 are controlled. When the computer 1 is started up (when the power is turned on), the BIOS is first read by the CPU 11 and the program is incorporated into the CPU to operate so that the user can use the computer 1. Specifically, when a general computer is turned on, the BIOS IPL (I
After the initial program loader has initialized the hardware, a startup disk (for example,
MBD (Master Boot) of FDD or HDD
Search Record). Then, according to the information, the boot code of the bootable partition is read and the OS is loaded into the RAM.

However, in this embodiment, since the OS is not installed in the computer 1, only the MBR of the boot disk is searched after the power is turned on. However, when the floppy disk F storing the boot program of the present invention is inserted into the FDD 15 which is the boot disk drive, the program is read by the CPU 11 when the computer 1 is booted, and the C
A predetermined function will be built in the PU 11. That is, the computer 1 according to this embodiment has the following functions at the time of startup.

The functions built in the CPU 1 described above are
A communication control function for controlling the operation of the communication means 19 to enable communication with the server 2 on the network N before the operating system is incorporated in the computer 1;
An educational content display function of receiving the educational content transmitted from the server 2 and displaying it on the computer 1;
An operation screen display function of displaying an operation screen regarding a predetermined operation of the computer 1 corresponding to the education content together with the education content, and user operation data that is data regarding a predetermined operation performed by the user on the computer 1 are transmitted to the server 2. User operation data transmission function. The above functions will be described in detail below.

The communication control function operates as follows.
First, the operation of the modem, which is the communication means 19, is controlled. Then, the predetermined server 2 is automatically dialed up and the address of the predetermined server 2 described later is designated. As a result, the computer 1 can be connected to the network N and can access a predetermined server 2.
At this time, the access function confirms the connection to the server 2. For example, when data indicating that the server 2 is being accessed is transmitted and a response to the data is received from the server 2, the computer 1 maintains the connection with the server 2 as it is.

The educational content display function is a function of displaying on the monitor 17 of the computer 1 a screen (educational content screen) stored in the server 2 which will be described later and displaying the educational content transmitted from the server 2. Further, the operation screen display function is a function of displaying a screen (setup screen) when the OS is incorporated in the computer 1 on the monitor 17 in the present embodiment. Then, the computer 1 simultaneously displays the setup screen and the educational content screen on one monitor 17 as shown in FIG.

At this time, the response data included in the educational content transmitted from the server 1 one by one is displayed on the educational content screen. As will be described later, this response data includes contents such as advice for educating the user in response to the user's operation. Therefore, the user compares the screen on which the actual operation is performed with the screen on which the educational items are displayed to compare the operation of the computer 1, that is, the O
Since the installation operation of S can be executed,
It is possible to improve the certainty of the S setting work, learn the installation work, and improve the efficiency of the learning.

The user operation data transmission function is a function of automatically transmitting to the server 2 data relating to user's operation when the OS is incorporated in the computer 1. For example, the OS installation status data may be stored in the HDD 14 or the OS at the time of installation at predetermined time intervals or at predetermined steps.
The operating system installation program is read from the CD-ROM and transmitted to the server via the network N. However, the user operation data is not limited to the data related to the operation when the OS is installed. Data related to the operation performed before the OS is installed, for example, data related to the operation at the time of formatting the hard disk is also transmitted.

In the present embodiment, the case where the user operation data transmission function operates when the OS such as Windows is installed (installed) in the computer 1 will be described. Incidentally, the OS installation is executed by almost the same procedure as the generally executed installation. Data necessary for installing the OS is stored in a portable medium such as a CD-ROM together with the OS installation program. The user inserts the CD-ROM (reference numeral C) into the CDD (CD-ROM drive) 16 based on the instruction of the boot program. As a result, the OS installation program is executed and the OS installation is automatically started. Here, the startup program stored in the floppy disk F also has a setup function as stored in the conventional startup program. Since the program has a function of performing a predetermined display on the computer 1 as described later, the C for the OS described above is used.
The instruction to set the D-ROM is displayed on the display of the computer 1. However, the data itself relating to such an instruction is transmitted via the network N to the server 2
May be sent from.

The user operation data transmitted to the server 2 may be user operation procedure data relating to a procedure of a predetermined operation performed by the user or input item data input by the user to the computer 1. Good. Moreover, both may be included. The user operation procedure data is embedded procedure data indicating the progress of the current OS installation. For example, the installation program is divided into predetermined stages in advance, and data indicating the current embedded stage is given to each stage. Then, the data is read at a predetermined time interval and at a predetermined end of each stage, and the data is transmitted to the server 2. Also,
The input item data is the data (name, serial number of the OS, etc.) actually requested and requested by the user when executing the OS installation, or the data itself in the area where the input data is to be stored. Therefore, if there is no input, empty data is transmitted to the server 2. Thereby, as will be described later, the server 2 can recognize an input item that the user has not input. However, the user operation data is not limited to the operation procedure and input data. It only has to indicate the situation regarding the operation of the computer.

Then, the response data is transmitted from the server 2 to the computer 1 together with the educational content in accordance with the user operation data. The response data is sent to the monitor 17 of the computer 1 by the educational content display function as described above. Specifically, it is displayed on the educational content screen. Here, the contents displayed on the educational content screen are
Not only the content of the response data, but also menu data (described later) transmitted from the server 2 are also displayed. By the way, menu data is a part of educational contents.
Then, as described above, the OS installation setting screen stored in the OS installation program is also displayed on the monitor 17 of the computer 1 together with the educational content.

Therefore, the display control function of the educational content display function and the operation screen display function of the computer 1 controls the monitor 17 even before the OS is installed, and the educational content screen is displayed as shown in FIG. 17a
Then, two screens of the setup screen 17b are displayed.
By doing so, even if the user is actually performing installation (setup), the installation procedure, cautions, advice, explanations, etc. are displayed on the educational content screen 17a, so that the user can easily and easily perform the installation. There are few mistakes, and OS installation can be executed. In addition, before the OS is installed, that is, immediately after the boot program is executed, the educational content screen 1 is displayed.
In some cases, only 7a may be displayed. In such a case, the educational content stored in advance in the program for starting or transmitted from the server 2 is displayed. Installation can be started by selecting OS installation from the menu, and a setup screen is also displayed when the installation is started.

In addition to the functions described above, the computer 1 also has an identification data transmission function for transmitting identification data for identifying the computer 1 itself to other computers to the server 2. This identification data is stored in the computer 1
The data is unique to each and is stored in advance in the BIOS or the like. Then, this function operates together with the user operation data transmission function to transmit the user operation data and the identification data as a unit to the server 2. As a result, the server 2 can access from multiple computers 1 at the same time,
The response data can be generated corresponding to the OS incorporation procedure for each computer 1. This will be described later.

Further, the computer 1 has a type data transmission function of reading the type data for identifying the type of the computer 1 itself from the inside of the computer 1 and transmitting the type data to the server 2. Type data means DOS / V
The data representing the type of the computer 1 such as the above is read from the predetermined memory on the motherboard of the computer 1 and transmitted to the server.
As a result, as will be described later, since the server 2 transmits the educational content corresponding to the type to the computer 1, the user can receive the educational support with the educational content suitable for his / her computer environment.

(Server) The server 2 is a server computer that opens a predetermined website on the network N and operates as a web server. Therefore, server 2
Includes a CPU (not shown) which is an arithmetic unit having a predetermined processing capacity, a storage device 21 having a predetermined storage capacity, and a predetermined communication means (not shown), and has a function of opening a website. It is incorporated in the CPU. Incidentally, this website opening function is realized by incorporating the program for the function stored in a predetermined storage medium in the CPU.

The storage device 21 of the server 2 is, for example, a hard disk, and stores educational contents including data for teaching the user about the computer 1. This educational content is transmitted to the computer 1 as described above, and is sent to the monitor 17 of the computer 1.
That is, the content is displayed on the educational content screen side. Specifically, it is education menu data or the like that allows the user to select an item (for example, OS installation or operating environment setting) that he / she wants to receive education or to practice.
At this time, several kinds of educational contents are prepared according to the type of the computer 1. The educational contents for each type are almost the same in content, but each computer is adapted to a different configuration (for example, network setting).

The storage device 21 of the server 2 also stores operation-related data which is data relating to a predetermined operation performed by the computer 1. As this operation-related data, all kinds of data regarding the computer 1 are stored, but for example, operation procedure definition data regarding a procedure of a predetermined operation performed by the user that is set to be correct in advance, or input to the computer 1 by the user. It includes data format data related to the data format corresponding to the input item data, commentary data that is data that describes a predetermined operation performed by the computer 1, and the like.

Specifically, in the present embodiment, the operation procedure definition data is data relating to the operating system installation procedure. This built-in procedure data is data corresponding to the above-mentioned user operation procedure data transmitted from the computer 1. For example, it is data indicating a correct procedure executed at the time of OS installation, such as securing a hard disk area, formatting, and copying OS data.

The built-in procedure data also includes commentary data corresponding to each procedure. What is commentary data?
It is data showing a comment indicating what kind of embedded work is currently being executed while performing a certain procedure, and notes and advice to the user. To give a more specific example, data such as "erasing all data on the hard disk, putting it in the state before writing, and creating a framework for recording the data" is used as explanatory data when formatting the hard disk. Is. By transmitting the data to the computer 1 and displaying the data on the computer 1 as described below,
The user can obtain knowledge when installing the OS. As another specific example, as the data that is transmitted to the computer 1 and displayed in the same manner as above when there is a predetermined input item at the time of installation, data such as “please be sure to input” or “predetermined key (for example, , [Shi
Please input while pressing ft] ”. The other data is "Please enter in single-byte alphanumeric characters". By showing such data to the user, it is possible to reduce input errors by the user.

The data format data is data representing a predetermined format of data to be entered by the user in a predetermined input item. For example, when the data format to be input to the name input item is predetermined as “double-byte character”, the data related to the data format is stored corresponding to the input item. Similarly, other input items also store predetermined data format data. As will be described later, this data is used to check whether the data actually input by the user is in the data format corresponding to the input item.

Then, the CPU of the server 2 generates an educational content transmitting function for transmitting the educational content to the computer 1 and response data corresponding to the user operation data transmitted from the computer 1 based on the operation related data. It has a response data generation function and a user data management function for storing identification data and user operation data. Incidentally, as for these functions, the program for each function stored in the predetermined storage medium as described above is
It can be realized by being read by U and incorporated.

The educational content transmission function is a function of transmitting the educational content to the computer 1 when the connection between the computer 1 and the server 2 is established and the user of the computer 1 can be authenticated. And this feature
The response data included in the educational content is also transmitted to the computer 1. Therefore, every time the response data is transmitted to the computer 1, the content of the response data is monitored by the monitor 1.
Is displayed on the educational content screen of.

The response data generation function is, for example, user operation procedure data (installation procedure data) which is user operation data (installation status data) when the OS is installed from the computer 1.
The data indicating that the is received is generated. By transmitting this data to the computer 1 and displaying it to the user, the user can recognize that the computer 1 is kept connected to the network N.

Further, the response data generation function is performed by the operation procedure definition data stored in the server 2 and the computer 1.
The user operation procedure data transmitted from the device is compared, and the response data based on the stored operation-related data is also generated. In such a case, the function checks whether the operating procedure of the user is correctly executed. Therefore, the server 2 stores the history of the embedded status data transmitted from the predetermined computer 1 for each computer 1 by the embedded status management function described later. Then, the procedure executed by the computer 1 can be recognized by referring to the built-in status history.

At this time, the response data transmitted to the computer 1 is data for notifying the user that the OS installation procedure of the user is correct, or data for notifying that the OS installation procedure is incorrect. Further, the commentary data corresponding to the current procedure of the computer 1 that has transmitted the built-in procedure data is used as a part of the response data. This allows the user to quickly recognize whether or not the installation procedure being executed is correct. At the same time, explanation data of the procedure currently being executed is also transmitted as response data,
Since the information can be displayed on the display, the user can obtain such knowledge.

The response data generation function also compares the input item data transmitted from the computer 1 with the data format data and also generates response data based on the data format data. Specifically, it is checked whether the data input by the user at the time of installation transmitted from the computer 1 to the server 2 conforms to a predetermined input format. If it is incorrect, a notification that the input is incorrect, commentary data that is advice as to how to input, and the like are used as the response data. Thereby, the formal suitability of the input to the input item by the user is promptly determined, and the result is notified to the user. Therefore, the user can quickly recognize whether or not his / her input is correct, and if it is incorrect, the user is prompted to enter the correct input, so that the OS installation procedure can be surely executed. , You can learn the installation procedure.

In addition to the above functions, the server 2 has the computer 1 transmitted from the computer 1 described above.
It is provided with a user data management function of storing identification data for identifying the ID and user operation data (OS incorporation status data) in the storage device 21 or the like. With this function, the server 2 can recognize the OS incorporation status for each computer 1, that is, for each user. For example, even if the connection with the computer 1 during the OS installation is disconnected, the server 2 remembers how far the installation of the computer 1 is progressing. If there is, the embedded status can be judged from the continuation.

Here, the server 2 may store a program for installing an operating system in the storage device 21. Then, the server 2 may have an operating system built-in function to be built in the computer while transmitting the program to the computer 1 via the network N based on an instruction from the computer 1. For example, a menu that allows the user to specify “Download OS installation program from server” is provided for educational content, and such a button is displayed. When the user selects the button, the above function is provided. The OS installation program is downloaded from the server 2 and installed in the computer 1. This allows
The OS can be installed without preparing a CD-ROM or the like, and user convenience can be improved.

As described above, since the server 2 stores the installation status of each computer 1, even if the connection between the computer 1 and the server 2 is disconnected during the installation, The installation can be executed from the sequel to the procedure for incorporating the OS, which has been advanced to step 3, and the server 2 only has to send the sequel installation program to the computer 1. Therefore, in such a case, it is possible to prevent the installation program from being transmitted again from the beginning, waste of the installation can be eliminated, and the connection time can be shortened.

Here, the network N uses a dedicated line, a telephone line, a cable of CATV, or the like, and TCP / I
It is the Internet that communicates using a communication protocol such as the P protocol. However, it may be an intranet that operates only within a specific company or a specific network that communicates using a protocol other than TCP / IP.

(Operation) Next, the operation of the computer setting support system according to this embodiment will be described with reference to FIGS. FIG. 4 is a flowchart showing the outline of the operation of the entire system. 5 to 6 are flowcharts showing the operation of the computer 1 when the OS is installed. 7 to 8 are flowcharts showing the operation of the server 2 when the OS is installed. FIG. 9 shows FIG.
3 is a flowchart showing a part of the operation of the entire system shown in FIG.

First, the user turns on the computer 1 (step a1). At this time, the keyboard, monitor, floppy disk drive 15 (F
A basic device such as DD) is controlled (step a2). Here, in the computer 1, the drive read first, that is, the boot drive is the FDD.
Assume that it is 15.

Next, when the user sets a floppy disk (FD) storing a program (starting program) for realizing the above-mentioned functions which are important constituents of the present invention in the FDD (step a3). The boot program is read (step a4) and executed by being incorporated in the CPU (step S1, step a5).

Subsequently, since the program for controlling the operation of the modem 19 which is the communication means included in the computer 1 is incorporated in the boot program, the execution of this program causes the modem to operate. It becomes possible to control (step a
6). After that, the computer 1 automatically accesses the server 2 by dialing up via the modem to check whether or not the server 2 can be connected (step S2, step a7). At this time, the server 2 accessed by the computer 1 (step b
1) If the connection state can be maintained, the connection is maintained as it is (step b2), and the information indicating that the connection is possible is transmitted to the computer 1. Thereby, the computer 1 also maintains the connection with the server 2 (communication control step).

Then, the computer 1 reads the type data of the computer 1 from the BIOS or the like (step a8). For example, the type is DOS / V. Then, the type data is transmitted to the server 2 (step a9). The server 2 receiving this (step b3),
The type of computer 1 is recognized from the data (step b4), and educational content corresponding to the type, that is, educational menu data is transmitted to the computer 1 (step b5, educational content transmitting step). Thereby, the server 2 can provide the education menu corresponding to the type. This is because, for example, the procedure of OS installation differs depending on the type of OS, so if the OS is mistakenly recognized, the correct procedure cannot be checked.

Then, the computer 1 receives the education menu from the server 2 and displays the menu on its own display (education content display step). At this time, the education menu is displayed using only about half the display area of the display (see FIG. 3). Thereafter, FIG. 5 proceeds to FIG. 6 (see reference numeral A1). Here, the education menu data is data stored in advance in the storage device 21 of the server 2 as described above, and is used by the user for the OS.
This is the data of the content displayed first when the screen for selecting whether to execute the installation or whether to set the environment (see the second embodiment) is displayed. Then, as described above, the educational menu data differs depending on the type of the computer 1.

Subsequently, the user selects "OS installation training" from the displayed education menu by using the mouse and keyboard. Then, data indicating that such a menu has been selected is transmitted to the server 2 (step a).
11). Upon receiving this, the server 2 reads out the educational content for OS installation from the storage device 21 and transmits the content to the computer 1 (step b).
7). Then, the computer 1 receives the educational content and displays a predetermined display screen (step a12). By the way, the educational content mentioned here represents the core content of the educational content excluding the above-mentioned educational menu. That is, it refers to the educational program itself of the computer operation contents that the user wants to receive education. Therefore, in the case of transmitting and displaying the educational content, as described above, it may refer to the time when the server 2 transmits the educational menu and the computer 1 displays it.
It may refer to the time when a predetermined educational content is actually transmitted and displayed.

Then, according to the display of the educational contents,
The user starts the OS installation. At this time, first, the hard disk area is secured and the formatting is executed. The program that executes this process is stored in the boot program, but since the details of this process are known, the description thereof is omitted.

Then, the user sets the CD-ROM storing the OS installation program in the CD-ROM drive 16 (step a13). This is in accordance with the instruction displayed on the Tode content. Then, the program in the CD-ROM is read and executed (step a14). At this time, the computer 1
As shown in FIG. 3, the educational content screen 17a and the OS setup screen 17b are displayed on the display (step S3, operation screen display step). Therefore, as described later, the user can install the OS according to the OS setup screen by referring to the advice displayed on the educational content screen.

Then, when the installation of the OS is actually started, the data necessary for booting the OS is stored in the CD-ROM.
To a hard disk (HD) (step a15). Then, every time a predetermined procedure has passed, the computer 1 transmits the installation progress status, for example, data representing the procedure currently being executed to the server 2 as embedded status data (user operation data) (step a16,
User operation data transmission process). This embedded status data is
It will be read from the installation program. That is, the data relating to the current embedding stage can be read in advance from the program.

The server 2 receiving the above-mentioned built-in status data (step b8) stores such data in the RAM or the storage device 21 for each computer 1. At the same time, the built-in history of the computer 1, for example, the procedure performed immediately before is read (step b9). However,
In order to refer to the history of the embedded status, the embedded status of each computer 1 needs to be stored in the server 2 in time series, so the server 2 is provided with such a function.

Then, the server 2 checks the procedure for incorporating the computer 1. Specifically, the received built-in status data is compared with the definition data stored in advance in the server 2 (step S5, step b1).
0). If these data are different, the server 2 determines that the OS installation procedure executed on the computer 1 is incorrect, and notifies the user accordingly. Specifically, the commentary data regarding the installation procedure stored in advance in the server 2 is read (step b11), and the response data including the commentary data is generated (step b12, the response data generating step). That is, the advice about the error is transmitted from the server 2 to the computer 1 (step S6, educational content retransmission process). The response data is the computer 1
Is displayed (step S17, step a19), and the user can refer to it. So, for example,
By performing the operation for returning the procedure, the user can quickly deal with the error.

Here, the above described comment data may be read out when the installation procedure by the user is correct and transmitted from the server 2 to the computer 1 as response data. With this, the user can recognize the knowledge of what is being done in the computer 1 for each installation procedure along with the actual experience, and can learn about the computer 1.

After that, if the OS installation is not completed (step S8, step a18, step b)
13), the installation process is continued, and the embedded status data is transmitted from the computer 1 again in a predetermined procedure.
By repeating the above process, it is checked whether or not the installation procedure is correct. Upon completion of the installation, the completion data is transmitted from the computer 1 to the server 2 (step a20), and the server 2 receives the completion data (step b13) to recognize that the OS installation work of the computer 1 is completed. be able to.

Here, the operation of the system itself when the installation program requests the user to input predetermined data during OS installation will be described with reference to FIG. That is, steps S4 to S6 shown in FIG.
The operation up to is described in detail.

When the computer 1 sends the embedded status data to the server 2 (step c1), and when there is a predetermined input item in the OS installation (step c2), the computer 1 displays on the display screen, The data input in the input item is transmitted to the server 2 (step c3). That is, when any character is input to the input item, the character data is input, and when nothing is input, information indicating that there is no input (information indicating that the data is empty) To send.

When the transmitted data is empty data (step c4), the server 2 reads the data notifying the user of the input request from the storage device 21 (step c6) and sets it as the response data. Incorporate. On the other hand, if the transmitted data is not empty data, it is checked whether the format of the data matches the predetermined data format stored in the storage device 21 (step c5). At this time, if they do not match, the data notifying the user of the specified data format is read from the storage device 21 (step c7), and the data is incorporated into the response data. If the data formats of the input items match, the correctness of the embedded procedure is checked as described above, and the response data corresponding to it is generated and transmitted to the computer 1 (step c8). Then, a display corresponding to the response data is displayed on the computer 1. At this time, when there is predetermined input data in the input item and the server 2 determines that there is no error, the input data is finally passed to the installation program and is actually incorporated. That is, when the predetermined data is input to the input item, the data is not immediately passed to the installation program but is temporarily stored in the RAM or the like and is transmitted to the server 2 to check the server 2 (error. The above data is used for OS installation after waiting (determination).

By doing so, it is possible to promptly notify the user of omissions of input items, errors in the data format, and the like, and also to notify the reason of the error and the method of correcting the error. The OS installation, which is difficult for beginners, can be executed easily and quickly. Especially, on one computer, OS setup screen,
Since the training content screen displaying the advice and the like regarding this setup is displayed, the user can more easily execute the OS installation.

<Second Embodiment> A second embodiment of the present invention will be described below with reference to FIGS. Second
The embodiment is a system that assists the user in teaching and practicing when the user sets the operating environment of the computer 1. By the way, in this embodiment, the environment may be set after the OS is installed in the above-described first embodiment, or the server 2 may be accessed again after the OS is installed to set the environment. . Then, in order to set the environment, the user selects the operation environment setting button on the above-mentioned education menu (practice menu) screen displayed on the computer 1, and the data to that effect is transmitted to the server 2. , Educational contents for environment setting from server 2 to computer 1
Sent to. By operating according to this content, the operating environment can be set.

(Structure) The system in this embodiment is
Basically, it is almost the same as that shown in FIGS. Then, mainly the computer 1 and the server 2 also have the following functions and data. However, these functions and data are not completely different from those of the first embodiment. For example, the basic operations of the functions are almost the same, and the data are almost the same in nature. The details will be described below.

The computer 1 has the above-mentioned communication control function, educational content display function, operation screen display function, and user operation data transmission function. These functions can be realized by incorporating a program for each function into the CPU. Then, the program for each function may be stored in the storage medium in which the above-mentioned boot program is stored, or may be downloaded from the server 2 via the network N.

Here, the user operation data transmission function is a function of transmitting data relating to the environment setting status to the server 1 while the operating environment of the computer 1 is being set. Here, the operating environment setting is, for example, setting of an IP address or Web to enable connection to the Internet.
The browser settings and proxy settings so that you can browse the site. The data used for these settings may be read from a predetermined medium or may be downloaded from the server 2 via the network N. The environmental setting status data is data indicating the progress of the current environmental setting. For example, a program that operates at the time of setting the environment is divided into predetermined stages in advance, and data indicating the current setting stage is given to each stage. Then, the data is read at a predetermined time interval and at a predetermined end of each stage, and the data is transmitted to the server 2.

The user operation data transmission function is also a function of transmitting the input item data, which is the data input to the computer 1, to the server 2. Input item data, user ID required when connecting to the network,
It is a password or an IP address. Then, since the data itself of the area where the input data should be stored is transmitted to the server 2, empty data is transmitted to the server 2 when there is no input.

The server 2 stores in its storage device 21 educational contents as data for supporting the education of the user in the operation of setting a predetermined operating environment of the computer 1. By the way, this educational content may include educational content for OS installation.
An education menu is also included to allow the user to select whether to perform installation or operating environment settings.

The server 2 also uses, as the above-mentioned operation-related data, definition data relating to the operating environment setting procedure of the computer 1, commentary data relating to the operating environment setting procedure of the computer 1 included in the data, and the computer 1
Stores data regarding the data format corresponding to the input item data transmitted from the computer, a program for setting a predetermined operating environment of the computer 1, and the like. The nature of these data is only that the above-mentioned OS-related data has changed to that related to the operating environment, and therefore detailed description thereof will be omitted.

The server 2 also has an educational content transmission function and a response data generation function. These functions are functions that operate almost the same as the functions of the first embodiment described above, but the response data generation function will be briefly described below.

The response data generation function is a function of generating response data regarding the operating environment corresponding to the environment setting status data which is user operation data transmitted from the computer 1. This function is also a function of comparing the definition data of the environment setting procedure with the environment setting status data transmitted from the computer 1 and generating response data based on the definition data of the environment setting procedure. Then, as a result of comparison, if the procedure for setting the operating environment of the computer 1 is incorrect, response data for notifying the user of the computer 1 of this is also generated. It also generates response data including commentary data in a predetermined procedure at the time of setting the environment. Further, the input item data transmitted from the computer 1 is compared with the data format data, and response data is also generated based on the data format data.

The server 2 also has a user data management function for storing the identification data and the environment setting status data transmitted from the computer 1, and an operating environment setting program via the network N based on an instruction from the computer 1. Computer 1 while transmitting to computer 1
It has a built-in operating environment function. Since this function is almost the same as the operation that is performed when the OS is installed, its description is omitted.

Here, each function can be realized by incorporating the program for each function into the CPU of the server 2 as described above.

(Operation) Next, the operation of this embodiment will be described. FIG. 10 is a flowchart showing the operation of the computer 1 and continuing from FIG. FIG. 11 is a sequence diagram showing a part of the operation of the entire system. Figure 1
FIG. 2 is a diagram showing an example of a training content screen displayed on the computer 1.

The operation of the computer 1 in this embodiment is the same as that shown in FIG. 5 until the education menu (practice menu) is displayed on the computer 1. Therefore, the operation of the computer 1 after the education menu is displayed on the computer 1 will be described with reference to FIG. At the same time, the operation of the entire system will be described with reference to FIG. However, in the training menu, selection buttons and the like are displayed so that the user can select OS installation or operating environment setting.

First, with respect to the education menu displayed on the computer 1, the user selects OS installation or operating environment setting by clicking a predetermined button or the like (step a21). If the OS is already installed in the computer 1, the operating environment setting is selected (step a22). At this time, data indicating that the operating environment setting is selected is sent from the computer 1 to the server 2
To the computer 1 (step d1), and the server 2 receives the data and lists the operating environments that can be set.
Send to.

Subsequently, the computer 1 displays the received data including a plurality of operating environments on the educational content screen (see reference numeral 17a in FIG. 3). From the display, the user selects the operating environment he / she wants to set (step a23). Then, data indicating that the setting of the predetermined operating environment is selected is transmitted from the computer 1 to the server 2, and the server 2 recognizes which environment setting the user has selected. Then, the environment setting content is transmitted from the server 2 to the computer 1 (step d).
2). The environment setting content is, for example, a setting program for connecting to the Internet, screen data displayed on the computer 1 during the setting, or the like.

Subsequently, a predetermined screen which is content for environment setting is displayed on the computer 1 (step d).
3) Then, the operating environment is set by performing a predetermined operation according to the display (step a24). And
During the setting, the identification data of the computer 1 and the environment setting status data (including the input item data) are transmitted to the server 2 (step a25, step d4). Server 2
Then, the environment setting status data is stored for each computer 1 (step d5), and the received data is compared with the predefined environment setting procedure or the format of the input item data to generate response data (step d6). .

At this time, the generated response data is data for giving an advice by pointing out to the user an error in the procedure of environment setting or an error in the format of the data entered in a predetermined item, or the data is smoothly transmitted according to the procedure. Even if the setting is in progress,
These include data that explains the environment settings that are being implemented. For example, when making network settings,
When the user inputs the IP address as "255.525 ...", response data is generated that gives advice such as "Please input a number of 255 or less". By the way, it is possible to generate such response data as follows: "IP address data format is 255
This is because the following data is stored in the server 2 in advance.

Subsequently, the response data as described above is transmitted from the server 2 to the computer 1, and the computer 1 receiving the response data displays the contents of the response data on the monitor (step d7). As a result, the user can recognize an error in his / her input, and can easily make a correct input based on the advice.

In this way, the above operation is repeated until the setting of the operating environment is completed (step a25, step d8). When the setting is completed, the completion data is transmitted from the computer 1 to the server 2 (step d).
9). Upon receiving this, the server 2 sends the data indicating that the setting of the operating environment currently executed by the computer 1 is completed,
The data is stored in the storage device 21 (step d10). By doing this, even if the user forgets what kind of environment setting has been performed in the past, and the user makes a request for an environment setting that has already been set, the same processing is repeatedly executed again. Can be suppressed. However, in such a case, it can be reset by performing a predetermined operation (for example, inputting a predetermined command).

If other operating environment settings are prepared, a screen asking whether or not to execute another operating environment setting is displayed each time one operating environment setting is completed (step a26). This is a display included in the educational content for environment setting in advance. At this time, if another operating environment setting is selected, the other setting is started in the same manner as described above.

Here, a case where the OS is not yet installed in the computer 1 when the education menu is selected will be described. In such a case, when selecting the education menu for the first time (step a21), OS installation is selected (step a22). Then, as described in the first embodiment, the OS is installed (step a27). At this time, for example, a diagram as shown in FIG. 12 is displayed on the computer 1 as the educational content screen 17a shown in FIG. This shows the procedure for all computer settings from OS installation to operating environment setting. The user who is shown this can know what steps must be performed, which steps are currently being performed, etc., and the knowledge about the computer will increase, and the computer settings will be learned. Since you can learn while experiencing it, you can quickly acquire it.

After that, when the OS installation is completed (step a28), the education menu is displayed again on the computer 1. Then, the user is asked whether or not to continue to set the operating environment of the computer 1 (step a29). At this time, if you select the operating environment settings,
The computer 1 can execute the above-mentioned operating environment setting while maintaining the connection with the server 2, and at the same time,
You can learn.

Here, in the above-described embodiment, the case where the present invention is used at the time of OS installation or setting of a predetermined operating environment has been exemplified, but the present invention is not necessarily limited to this. If the user desires to receive education in this system in order to learn a computer, this system can be used in any operation. However, in such a case, it is necessary for the server 2 to be prepared in advance with educational contents related to operations and matters desired by the user. Therefore, the storage device 21 of the server 2 stores various educational contents and operation-related data.

[0106]

Since the present invention is constructed and functions as described above, according to the present invention, the communication is established with the server even before the operating system is installed in the computer, and the instruction transmitted from the server is transmitted. Since the content and the operation screen corresponding to the educational content performed by the user are displayed on one display, the user performs a predetermined operation on the computer while viewing the display of the educational content and referring to the content. Therefore, it is possible for the user to understand it easily and to suppress errors, and the understanding of the user's operation of the computer can be improved, and the learning efficiency can be improved. In other words, the user's education can be efficiently supported. It has an unprecedented excellent effect of being able to.

Further, since the learning can be executed by one computer, the equipment investment can be suppressed, and it can be used by general users.

Further, the computer transmits user operation data relating to a predetermined operation performed by the user on the computer to the server, the server checks whether the data is correct or not, generates response data and transmits the response data to the computer. Therefore, the computer displays the operation screen and data such as advice for the user's operation at the same time, and the user can immediately recognize whether or not the operation performed by the user is correct, and the procedure and the data format are incorrect. In this case, the correct operating method can be learned while operating again, so that the learning can be done efficiently. Along with this, since the operation screen and the educational content screen are displayed on the same display, the error can be easily corrected.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration according to a first exemplary embodiment of the present invention.

FIG. 2 is a functional block diagram showing the configuration of the computer disclosed in FIG.

FIG. 3 is a diagram showing a user interface displayed on the display of the computer disclosed in FIG.

FIG. 4 is a flowchart showing the overall operation of the system according to the first exemplary embodiment.

5 is a flowchart showing the operation of the computer disclosed in FIG. 1. FIG.

6 is a flowchart showing the operation of the computer disclosed in FIG. 1 and continuing from FIG. 5;

FIG. 7 is a flowchart showing the operation of the server disclosed in FIG.

8 is a flowchart showing the operation of the server disclosed in FIG. 1 and continuing from FIG. 7. FIG.

9 is a flowchart showing details of a part of the operation of the entire system disclosed in FIG.

FIG. 10 is a flowchart showing a continuation of FIG. 5 showing the operation of the computer according to the second embodiment.

FIG. 11 is a sequence diagram showing a part of the operation of the entire system in the second embodiment.

FIG. 12 is a diagram showing an example of a training content screen displayed on a computer according to the second embodiment.

[Explanation of symbols]

1 computer 2 servers 11 CPU 12 EEPROM (BIOS) 14 Hard disk drive (computer side) 15 floppy disk drive 16 CD-ROM drive 19 Communication means (modem) 21 Storage device (hard disk) (server side) C CD-ROM F floppy disk N network

Claims (17)

[Claims] 1. A system comprising: a computer having a communication unit; and a server connected to the computer via a network, the system supporting education of a user operating the computer with respect to the computer, the server comprising: The computer has an educational content transmission function of storing educational content composed of data for educating the user with respect to the computer, and transmitting the educational content to the computer. A communication control function that enables communication with the server, an educational content display function that receives educational content transmitted from the server and displays the educational content on the computer, and the computer that corresponds to the educational content together with the educational content. Prescribed Educational support system is characterized in that an operation screen display function for displaying an operation screen on the operation. 2. The computer has a user operation data transmission function for transmitting user operation data, which is data relating to a predetermined operation performed by the user on the computer, to the server, and the server is operated by the computer. The education provided in the server having operation-related data that is data related to a predetermined operation, and a response data generation function that generates response data corresponding to the transmitted user operation data based on the operation-related data. The content transmitting function is a function of including the response data in the educational content and transmitting the response content to the computer.
Education support system described. 3. The response data generating function of the server is a function of comparing the user operation data with the operation related data and generating the response data based on the comparison result and the operation related data. The education support system according to claim 2, wherein: 4. The response data generation function of the server compares the user operation data with the operation-related data and, if the results are different, notifies the user of an incorrect operation. The education support system according to claim 2, which has a function of generating data. 5. The user operation data is user operation procedure data relating to a procedure of a predetermined operation performed by the user, and operation related data included in the server is set to be correct in advance for a predetermined operation performed by the user. The education support system according to claim 2, 3 or 4, wherein the education support system is operation procedure definition data related to the performed procedure. 6. The user operation data is input item data input by a user to the computer, and the operation-related data possessed by the server is data format data relating to a data format corresponding to the input item data. The education support system according to claim 2, 3, 4 or 5, characterized by being present. 7. The computer has an identification data transmission function of transmitting data for identifying the computer itself to other computers to the server, and the server stores the identification data and the user operation data. The education support system according to claim 2, 3, 4, 5, or 6, further comprising a user data management function. 8. The operation-related data possessed by the server is:
In addition to including commentary data that is data that describes a predetermined operation performed by the computer, the response data generation function of the server is a function that generates the response data including the commentary data. The education support system according to claim 2, 3, 4, 5, 6 or 7. 9. The computer has a type data transmission function of reading data identifying the type of the computer itself from the inside of the computer and transmitting the data to the server, and the educational content transmission function of the server has the type 2. The function of transmitting the educational content corresponding to data to the computer.
The education support system according to 2, 3, 4, 5, 6, 7 or 8. 10. The communication control function is a function that operates without intervention of a predetermined operating system in the computer, and the educational content included in the server is related to an operation of incorporating a predetermined operating system in the computer by the user. 10. Data for supporting education is included in claim 1, 2, 3, 4, 5, 6, 7, 8 or 9.
Education support system described. 11. An operating system, wherein the server stores a program for installing the operating system, and transmits the program to the computer via the network based on an instruction from the computer and incorporates the program into the computer. 11. The computer setting support system according to claim 10, further comprising a system built-in function. 12. The educational content included in the server includes data for supporting education of a user about an operation of setting a predetermined operating environment of the computer. 6,7,8,9,1
Education support system described in 0 or 11. 13. The server stores a program for setting a predetermined operating environment of the computer, and transmits the program to the computer via the network based on an instruction from the computer. 13. The computer setting support system according to claim 12, further comprising an operating environment incorporation function incorporated in the computer. 14. A method comprising: a computer having a communication means; and a server connected to the computer via a network, the method of supporting education of a user who operates the computer with respect to the computer, A communication control step for controlling the operation of the communication means to enable communication with the server on the network, and educational content comprising data for educating the user about the computer stored in the server to the computer. An educational content transmitting step of transmitting the educational content and an educational content displaying step of the computer receiving the educational content and displaying the educational content on the computer are provided. Before and after the educational content displaying step, the computer together with the educational content Education content Educational support method characterized by comprising an operation screen display step of displaying an operation screen for a given operation of the computer that corresponds to. 15. A user operation data transmitting step of transmitting, to the server, user operation data which is data related to a predetermined operation performed by the user after the operation screen displaying step, and the server transmitting the user operation data. Response data generation step of generating response data corresponding to the user operation data based on operation-related data that is data relating to a predetermined operation performed by the computer stored in the server, the educational content 15. The education support method according to claim 14, further comprising a step of retransmitting educational content in which the server includes the response data in the educational content and retransmits it to the computer after the displaying step. 16. A program comprising: a computer having a communication means; and a server connected to the computer via a network, the program controlling the operation of the computer so as to assist a user who operates the computer with respect to the computer. Education that comprises communication control processing that controls the operation of the communication means to enable communication with the server on the network, and data that educates the user regarding the computer stored in the server Educational content display processing for receiving content from the server and displaying it on the computer, and operation screen display processing for displaying on the computer an operation screen for a predetermined operation of the computer corresponding to the educational content together with the educational content. Said to run Educational support program that controls the operation of the computer. 17. A program comprising a computer having a communication means and a server connected to the computer via a network, the program controlling the operation of the computer so as to support education of a user operating the computer with respect to the computer. And a communication control process for controlling the operation of the communication means to enable communication with the server on the network, and educating the user about the computer stored in the server. Educational content display processing for receiving educational content consisting of data from the server and displaying it on the computer, and operation for displaying on the computer an operation screen related to the educational content and a predetermined operation of the computer corresponding to the educational content. Screen display processing To row, the storage medium storing the educational support program for controlling the operation of the computer.