JP2003036384A - Commercial transaction support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable an enterprise having little funds perform a commercial transaction or support of the commercial transaction by customer support provided by a supporter having knowledge of merchandise. SOLUTION: This system is a commercial transaction support system provided with a computer system 2 which can be connected from terminal equipments 6a, 6b, 6c, and 7 through communication network 5 and constituted enabling to realize performing of commercial transactions (one or both of sale and lease) or support of the commercial transactions; the accumulated information 1a depending on supporters 8a, 8b, and 8c who participate in the merchandise is recorded in a recording part 1 when supporters 8a, 8b, and 8c access to the computer system 2 from the terminal equipments 6a, 6b, and 6c respectively; when a customer 9 who wants to be supported his commercial transaction accesses from the terminal equipment 7 to the computer system 2, the system specifies a supporter (for example, supporter 8c) based on the accumulated information 1a recorded in the recording part 1; coordination is performed through the computer system 2 so that a specified supporter can perform the customer support of the commercial transaction to the customer 9.

Description

Detailed Description of the Invention

[0001]

TECHNICAL FIELD The present invention relates to a commercial transaction and a commercial transaction support system capable of supporting the commercial transaction.

[0002]

2. Description of the Related Art Some products, such as software programs, may not be able to exhibit their functions and performances simply by being sold to customers. In selling such products, a company usually sells or advertises the functions and performances of the products and sells them to customers (consumers) through agents or sales outlets. When a product is sold, a clerk who has acquired knowledge about the product needs to explain its characteristics and teach how to use it after the product is sold, which requires financial resources. On the other hand, in recent years, it has become easy to sell products due to the spread of the Internet.

[0003]

[Problems to be Solved by the Invention] However, even if a company without financial resources can develop a product, it is often difficult to make a contract for sales, advertising or an agent, so the company invests in product development. There are also cases where funds cannot be recovered. In addition, when selling products through the Internet, agents and dealers are not necessary, but in order to explain and teach each product to each customer, a corresponding staff member is needed, so in the end financial resources are needed. Requires. The present invention has been made in view of the above circumstances, and by supporting a person who has already gained knowledge by using a product, a commercial transaction that enables a commercial transaction or a support for the commercial transaction even for a company without financial power. The purpose is to provide a support system.

[0004]

[Means for Solving the Problem 1] Means 1 for solving the problem is a terminal device 6 as shown in FIG.
A commercial transaction support system having a computer system connectable from a, 6b, 6c, 7 through the network 5 and capable of realizing commercial transaction (one or both of sales and rental) and support of the commercial transaction. Supporters involved (supporters 8a, 8b, 8c in the example of FIG. 1)
When the person accesses the computer system 2 from the terminal devices 6a, 6b, 6c respectively, the supporters 8a, 8b, 8
When the customer 9 who wants to support the commercial transaction accesses the computer system 2 from the terminal device 7 by recording the accumulated information 1a related to c in the recording unit 1, the supporter is identified based on the accumulated information 1a recorded in the recording unit 1. Through the computer system 2, adjustment is made so that the identified supporter (supporter 8c in the example of FIG. 1) can support the customer 9 in a commercial transaction.

According to the means 1, the supporters 8a, 8b,
8c may include not only the customer who purchased the product but also the company that developed the product. The computer system 2 adjusts the date and time, the place, the support form, the support charge, and the like by, for example, voice guidance by e-mail or telephone. This adjustment may be performed automatically by the computer system 2 or by an intermediary operating the computer system 2. In this way, the customer 9 can receive commercial transaction support from the supporter 8c or the like identified by the computer system 2. Support includes, for example, explanations and professors about the functions and performance of products, and the computer system 2
There is a case where it is carried out between the terminal devices through the, or a case where the supporter 8c and the customer 9 meet directly. Network 5
Supporters who have acquired knowledge by already using the product because they can conduct commercial transactions through
c or the like provides support to the customer 9. Therefore, even a company without financial resources can carry out commercial transactions and support for such commercial transactions in the same manner as companies with financial resources.

[0006]

Means 2 for solving the problems Means 2 for solving the problems is the commercial transaction support system according to claim 1, wherein the supporter 8c or the like assists the customer 9 in the commercial transaction. Accesses the second bank server 4 to deduct the support fee from a predetermined account, and accesses the first bank server 3 to transfer all or part of the support fee to the account of the supporter 8c or the like.

According to the means 2, a support fee (which may include all or a part of the product price) for supporting the commercial transaction is provided from a predetermined account to the supporters 8a, 8b, 8c.
It will be possible to automatically transfer money to your account. The predetermined account corresponds to, for example, a bank account or a deposit account, and is not limited to the account of the customer 9 but includes an account for paying a transfer or paid cash. Therefore, the supporters 8a, 8b, 8c can utilize the knowledge of the acquired product. In addition, a predetermined account is opened in the second bank server 4, and the supporters 8a, 8b,
It is premised that the account of 8c is opened in the first bank server 3.

[0008]

Means 3 for solving the problems is a means 3 for solving the problems, which is the commercial transaction support system according to claim 1 or 2, wherein the computer system 2 stores the accumulated information 1a recorded in the recording unit 1. Based on the supporters 8a, 8b,
Geographical distance between 8c and customer 9, supporters 8a, 8b, 8c
Of the past number of times of support and the number of times of access by the supporters 8a, 8b, 8c, the optimum supporter 8c or the like is specified for one or more.

According to the means 3, when there are two or more supporters, the person who is close in geographical distance to the customer 9, the person who has a large number of past support times, and the number of times the computer system 2 has been accessed. The most suitable person is specified based on a large number of people, a person appointed by the customer 9, or other conditions (a person with a low support fee, a person with a wealth of knowledge, etc.). When specifying, only one person may be specified, or two or more people may be ranked and specified. By doing this, the most suitable supporter can be selected, so that support can be provided quickly, detailed explanations and professors can be provided, and support can be provided at low cost.

[0010]

Means 4 for solving the problems is a means 4 for solving the problems, which is the commerce support system according to any one of claims 1 to 3, wherein the computer system 2 is recorded in the recording unit 1. Customer 9 based on the accumulated information 1a
Supporter 8 who provided a support fee close to the support fee desired by
c, etc. are specified.

According to the means 4, the customer 9 can receive assistance at a desired fee.

[0012]

Means 5 for solving the problems Means 5 for solving the problems are the commercial transaction support system according to any one of claims 1 to 4, wherein two or more kinds of products are combined to form a group. The recorded product group 1b is recorded in the recording unit 1,
The computer system 2 is the grouped product group 1
Rent to the customer for each b.

According to the means 5, the product group 1b is not limited to a combination of products developed by one company, but may be a combination of products developed by two or more companies. If the customer 9 rents each product group 1b selected, the combined products are used and the name recognition is increased, so that the product can also serve as an advertisement. For the customer 9, the chances of knowing a product that is advantageous to the customer 9 (for example, a product that is easy to use, or a product that is low in price while having substantially the same function and performance) are increased.

[0014]

Means 6 for solving the problems Means 6 for solving the problems are the commercial transaction support system according to any one of claims 1 to 4, wherein a supporter 8c or the like supports a customer 9. Is intended for merchandise sold through the computer system 2.

According to the means 6, since the support for the commodity sold through the computer system 2 is received, the customer 9 tries to purchase through the computer system 2. Therefore, even a company with no financial resources can easily advertise or sell a product through the computer system 2.

[0016]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. The present embodiment will be described with reference to FIGS. It should be noted that the target product may not be able to fully exhibit its functions and performances simply by selling it to the customer. Examples include software programs and products that are difficult to handle, but tableware,
This does not apply to products that have a clear purpose of use and require little explanation, such as detergents and watches that only have a timekeeping function.

FIG. 2 is a schematic diagram showing a process of accumulating personal information in the commercial transaction support system. The commercial transaction support system shown in FIG. 2 includes a server computer 20 that can be connected to the personal computers 40, 41, 42, etc. through the Internet 30, and is configured to implement commercial transactions and support for the commercial transactions. The server computer 20 is a computer that can be connected to the Internet 30 and uses, for example, a personal computer, a workstation, a minicomputer, or the like. The server computer 20 is mainly composed of a CPU 21 (processor), and includes not only the ROM 22 and the RAM 23 but also various devices for realizing a server function. R
The OM 22 includes not only a software program for realizing the present invention (for example, each procedure of information storage processing, customer support processing, support adjustment processing, supporter registration processing described below), but also a software program for realizing a server function. Remember.

The recording device 10 is a device capable of recording information such as personal information 11 and a product list 12 and is, for example, a hard disk device, a flexible disk device, a magneto-optical disk device, a magnetic card device, an IC card device or the like. Applicable The recording device 10 includes a type of recording on a recording medium (eg, removable hard disk, floppy (registered trademark) disk, magneto-optical disk, magnetic card, IC card, etc.). Although the recording apparatus 10 is configured separately from the server computer 20 in FIG. 2, the recording apparatus 10 may be built in the server computer 20 and integrated therewith.

The supporters 50, 51, 52, ... Are persons who have already acquired the knowledge by using the products, and the number of the supporters varies depending on the products. The knowledge obtained by using a product corresponds to the characteristics of the product (advantages, disadvantages, etc.), methods / procedures related to use and operation, troubleshooting methods and applied use examples. Supporter 50,
51, 52, ... also include persons (executives, employees, etc.) of the company that developed the product, the personal computer 40, respectively.
The server computer 20 is accessed through the Internet 30 from 41, 42, .... If it is possible to connect to the Internet 30, supporters 50, 5
Computers operated by 1, 52, ... Are not limited to personal computers, and may be workstations, minicomputers, or the like.

Next, in the business transaction support system configured as described above, the supporters 50, 51 involved in the products,
Recording device 1 as information about 52, ...
The procedure for recording 0 will be described with reference to FIG. Note that the recording device 10 records a product list 12 in which two or more types of products are combined and grouped. The product list 12 is recorded in advance or at any time. The products constituting the product list 12 may be a combination of products developed by one company or a combination of products developed by two or more companies.

In the information storage processing shown in FIG. 3, personal computers 40, 41, 42, ... Of the supporters 50, 51, 52 ,.
When there is access from the server computer 20 (YES in step S10), the server computer 20 requests the supporters 50, 51, 52, ... For input of identification information (step S11). As the identification information, for example, information for identifying the supporters 50, 51, 52, ..., That is, a name, a name, an ID, a password, or the like is applicable. Then, the server computer 20 determines the personal information 1 based on the identification information input to authenticate the legitimacy of the accessing person.
The supporters 50, 51, 52, ... Are searched from among 1 (step S12).

If the accessed person is registered (YES in step S13), the server computer 20 authenticates the authorized person, and the supporters 50, 51, 5
Request input of registration information from 2, ... (Step S14).
As the registration information, for example, one or more items such as product name that can be supported, support fee for each product, geographical information (address, etc.), etc. correspond, and once registered, it is also necessary to input unless it is necessary to update. Absent. The server computer 20 registers or updates the personal information 11 based on the registration information thus input (step S15). That is, with respect to the supporter who has accessed, the product name, geographical position (address, etc.), the number of accesses, etc. that can be supported are registered / updated in the personal information 11. Therefore, the individual information regarding the supporters 50, 51, 52, ... Is accumulated in the personal information 11.

On the other hand, when the accessed person is not registered (NO in step S13), the authorized person is not authenticated at this point. Therefore, the supporter who requests the registration needs to newly register the personal information 11 by the supporter registration process. By doing this, since the person is authenticated as a legitimate person, the product name,
You can register / update support fee, geographical location, number of accesses, etc. On the other hand, the supporter who wants to delete the registration needs to delete the registration from the personal information 11 by the supporter deletion process. This way, you will not be identified as a customer supporter after the deletion. Since the supporter registration process and the supporter deletion process are general processes, detailed description of the procedure is omitted.

Next, FIG. 4 schematically shows a process of identifying a supporter in the commercial transaction support system. The commerce support system is the same as that in FIG. 2, and the same elements as those shown in FIG. 2 are designated by the same reference numerals, and the description of the elements will be omitted. 2 is different from that shown in FIG. 2 in that a customer 70 who wants to receive support receives information from a personal computer 60 on the Internet 30.
That is, the server computer 20 is accessed through.

A procedure for identifying a supporter at the request of the customer 70 based on the personal information 11 and receiving the support will be described with reference to FIGS.
In the customer support processing shown in FIG. 5, when the personal computer 60 of the customer 70 accesses the server computer 20 (YES in step S20), the server computer 2
0 requests the customer 70 to input commercial transaction information (step S
21). As the commercial transaction information, for example, information identifying the customer 70 (name, name, ID, etc.), geographical information of the customer 70 (address, etc.), type of commercial transaction (sales, rental), quantity of commercial transaction (number of purchases, lease period) Or the number of rentals), a product or product list 12 to be commercialized, a password for conducting a commercial transaction, a support fee, information on a designated supporter, and the like, and at least one item corresponds to the item. The products to be sold or rented are usually delivered to the customer 70 through the distribution mechanism, but some products such as software programs can be introduced to the personal computer 60 of the customer 70 through the Internet 30.

Then, the server computer 20 makes supporters 50, 51, 5 suitable for the request of the customer 70 from the personal information 11 based on the commercial transaction information inputted by the customer 70.
2, are searched (step S22). Supporters 50,5
As a method for searching 1, 52, ...
Distance between the supporter and the supporter recorded in the personal information 11, the supporter's past support count, the supporter's access count,
Among the supporters designated by the customer 70, the optimum supporter who satisfies one or more items is searched for.

When the optimum supporter is found in this way, the supporter is specified (step S23), and a support adjustment process is executed to adjust the support condition with the customer 70 (step S24). Here, a specific procedure of the support adjustment process will be described with reference to FIG. Figure 4
Since the supporter 50 is specified in the above example, the supporter 50 will be described below as an example.

In the support adjustment process shown in FIG. 6, first, the information of the identified supporter 50 is communicated to the customer 70 (step S30), and the customer 70 is requested to input the first condition for receiving the support (step S32). , And waits until the first condition is input (NO in step S32). The contact may be made not only automatically by the server computer 20 according to the software program, but also by an intermediary such as an operator or an engineer operating the server computer 20. As a contact method, for example, electronic mail, voice guidance by telephone, mail, facsimile, or the like {the same applies to steps S33 and S37 described later. }. As the first condition, for example, date and time, place,
Those who have a low support fee, those who have a wealth of knowledge, etc. are applicable.

When the customer 70 inputs the first condition (YES in step S32), the supporter 50 is informed of the information such as the product and the support fee (step S33), and the supporter 50 receives the first condition. Input of two conditions is requested (step S3
4) Wait until the second condition is input (NO in step S35). The second condition is similar to the first condition, but may be the same as or different from the first condition.

When the second condition is input from the supporter 50 (YES in step S35), it is determined whether or not the support condition {the first condition of the customer 70 and the second condition of the supporter 50} match (step S35). Step S36). When the support conditions match (YES in step S36), the customer 70 and the supporter 5
The support conditions and the like are notified to both 0 (step S37).
On the other hand, when the support conditions do not match (NO in step S36), the steps S30 to S35 are performed a predetermined number of times (for example, 3).
Repeatedly within the range of times, etc., and try to find a compromise between the customer 70 and the supporter 50. If the support condition is not satisfied even after the contact is made a predetermined number of times (step S36).
YES), the fact is notified to both the customer 70 and the supporter 50 (step S37).

When the support adjustment process is completed, returning to FIG. 5, when the support condition is satisfied between the customer 70 and the supporter 50 (YES in step S25), the bank server is accessed to withdraw and transfer the support fee. (Step S26), and the supporter 50 actually supports the customer 70 (Step S27). The deduction and transfer of the support fee will be described later. The “support” in step S27 includes, for example, explanation and professor of the function and performance of the product,
Alternatively, maintenance (including inspection and repair) is applicable.
As a form of support, personal computers 40, 6 can be sent through the server computer 20 by e-mail or Internet telephone.
There are forms such as 0 and mutual, and a form in which the customer 70 and the supporter 50 directly meet each other. In this way, the customer 70 can purchase or borrow the desired product or product list 12, and can receive support from the supporter 50. In this case, the server computer 20 can receive the support from the supporter 50.
It may be a product or a product list 12 purchased through.

On the other hand, when the support condition is not satisfied between the customer 70 and the supporter 50 (N in step S25).
O), steps S22 to S24 are repeated, and an effort is made to establish the support condition with other supporters (supporters 51, 52, ... In the example of FIG. 2).

Next, FIG. 7 schematically shows the flow of the support fee in the commercial transaction support system. The commerce support system is the same as that in FIG. 2, and the same elements as those shown in FIG. 2 are designated by the same reference numerals, and the description of the elements will be omitted. Note that the difference from FIG. 2 is that the Internet 3
Bank server 8 through 0 to server computer 20
0 and 90 are connected and accessible.

The bank server 80 uses the above step S26.
Have an account (a bank account, a deposit account, etc.) opened by the supporter 50 who actually supports. Similarly, the bank server 90
In the same step S26, there is a predetermined account such as an account opened by the customer 70 who actually receives the support, or an account for paying the transfer or cash paid. In step S26 described above, the bank server 90 is accessed to deduct the support fee from a predetermined account, and the bank server 80 is accessed to transfer all or part of the support fee to the account of the supporter 50. The support fee includes the price for services such as explanation and maintenance, and the whole or part of the price of the purchased or rented product. The bank server 80,
A method for accessing 90 to withdraw or transfer a charge is well known, and therefore, illustration and description thereof will be omitted.

According to the above-described embodiment, the following effects can be obtained. (1) Supporters 50, 51, 52, ... (Supporters 8a, 8b, 8c) involved in the product are personal computers 40, 41, 42,
... (terminal devices 6a, 6b, 6c) access the server computer 20 (computer system 2) respectively, the personal information 11 (stored information 1a) concerning the supporters 50, 51, 52, ... Is recorded in the recording device 10 (recording unit 1). ) (See step S15 in FIG. 3). When a customer 70 (customer 9) who wants to support a commercial transaction accesses the server computer 20 from the personal computer 60 (terminal device 7), for example, the supporter 50 is specified based on the personal information 11 (FIG. 5).
{See step S23 of FIG. 5}}, and the adjustment is made through the server computer 20 so that the identified supporter 50 can assist the customer 70 in the commercial transaction {see step S24 of FIG. 5, see FIG. 6}.

According to this configuration, the customer 70 can receive commercial transaction support from the supporter 50 or the like specified by the server computer 20. Since a commercial transaction can be performed through the Internet 30 (network 5), an agent or a dealer is not required, and the supporter 50 who has already acquired the knowledge by using the product supports the customer 70. Therefore, even a company without financial resources can carry out commercial transactions and support for the commercial transactions in the same manner as companies with financial resources.
Also, for the supporter 50 and the like, a new business becomes possible by supporting the customer 70. In that case, supporter 5
When 0 or the like starts a new business, he or she can use the server computer 20 he / she is currently using, so new funds are not required, and business opportunities increase even for small businesses and individuals. Furthermore, since the company can outsource the support to the supporter 50 and the like, it is not necessary to have a full-time professional engineer or the like, and a support system tailored to the sales area or rental area can be established. When the customer 70 also gains knowledge about the purchased product, this time, as a supporter, sales and support can be performed as a side job.

(2) When the supporter 50 or the like supports the commercial transaction for the customer 70, the bank server 90 (second bank server 4) is accessed to deduct the support fee from a predetermined account and the bank The server 80 (first bank server 3) is accessed to transfer all or part of the support fee to the account of the supporter 50 or the like {see step S26 in FIG. 5}. According to this configuration, the support fee is charged from the predetermined account to the supporter 50 when supporting the commercial transaction.
It will be possible to automatically transfer to an account such as. Customer 7
0 can be credited to an account opened by itself, a transfer account, or paid in cash. Therefore, the supporter 50 and the like can utilize the knowledge of the acquired product. In addition, when the customer 70 pays in cash, it is transferred to a cash account. If the customer 70 opens a credit card account, payment by credit card is possible, and if the customer 70 pays in advance for a prepaid card or a debit card, payment by each card is also possible. .

(3) The server computer 20, based on the personal information 11 recorded in the recording device 10, the geographical distance between the supporters 50, 51, 52, ... And the customer 70, the supporters 50, 51, 52. ,… The number of past support, supporter 5
Optimal supporter 5 for one or more of the number of accesses 0, 51, 52, ..., the one designated by the customer 70, or other conditions (a person with a low support fee or a person with a large amount of knowledge).
The configuration is such that 0 is specified {see step S23 in FIG. 5}. According to this configuration, two or more supporters 50, 5
When 1, 52, ... Are present, the most appropriate person can be specified based on the predetermined item. When specifying, only one person can be specified, or two or more people can be ranked and specified. Supporter 5
Since the most suitable person can be selected from 0, 51, 52, ..., Support can be provided quickly, detailed explanations and teaching can be provided, and support can be provided at low cost.

(4) The server computer 20 determines the customer 7 based on the personal information 11 recorded in the recording device 10.
The supporter 50 or the like who has presented a support charge close to the support charge 0 desired is specified (see step S23 in FIG. 5). With this configuration, the customer 70 can receive assistance at almost the desired price.

(5) The product list 12 (product group 1b), which is a combination of two or more products, is recorded in the recording device 10 (see FIGS. 2, 4, and 7), and the server computer 20 stores the products. Each list 12 is rented to the customer (see step S21 in FIG. 5). According to this configuration, if the customer 70 rents each of the product lists 12 selected, the name of the product is increased due to the combined products being used and the like, so that the product can also serve as an advertisement. For the customer 70, the opportunity to know a product that is advantageous to the customer 70 (for example, a product that is easy to use or a product that has a similar function and performance and is low price) increases.

(6) The supporter 50 or the like supports the customer 70 by using the product sold through the server computer 20 as a target (see step S27 in FIG. 5). With this configuration, support can be received for products sold through the server computer 20,
The customer 70 who expects the support is the server computer 2
Try to buy through 0. Therefore, even a company without financial resources can easily advertise or sell the product through the server computer 20.

[Other Embodiments] In the above-mentioned commercial transaction support system, the structure, shape, size, material, arrangement and operating conditions of the other parts are not limited to those in the above embodiment. For example, each of the following modes to which the above-described embodiment is applied can be implemented. (1) In the above embodiment, one supporter 50 is specified and adjustment is made to support one customer 70.
You may adjust so that one or both of a supporter and a customer may be more than one, referring to steps S23 to S27 in FIG. An example of identifying multiple supporters is when one customer purchases or rents multiple products and receives support for each product collectively. Further, as an example of adjusting one supporter with a plurality of customers, there is a case of teaching a product in a classroom or a lecture. In this way, support can be provided according to the situation.

(2) In the above embodiment, the terminal device 6
personal computers 40, 41, 42, a, 6b, 6c, 7
..., 60, workstations, minicomputers, etc. were applied (see FIGS. 2 and 4), but like mobile terminals (for example, mobile phones, car navigation systems, etc.), video game machines connectable to the network 5, etc. Alternatively, a terminal device to be included in the network environment may be applied. Even with these terminal devices, although there are differences in the operation method, similar effects can be obtained in terms of content.

(3) In the above embodiment, the internet 30 is applied as the communication network 5 (see FIGS. 2 and 4), but if the network is constructed so that commerce is possible, it is a local LAN or cable network. It is also possible to apply to etc. Although information such as the personal information 11 and the product list 12 is recorded in the recording device 10 (see step S15 in FIG. 3), it is temporarily recorded in the RAM 23 provided in the server computer 20 as needed. May be. Even with these configurations, it is possible to obtain the same effects as those of the above-described embodiment.

[0045]

As described above, according to the present invention, a supporter who has already gained knowledge by using a product can support a commercial transaction and a support for the commercial transaction even for a company without financial power.

[Brief description of drawings]

FIG. 1 is a schematic diagram showing an outline of the present invention.

FIG. 2 is a schematic diagram showing a process of accumulating personal information in a commercial transaction support system.

FIG. 3 is a flowchart showing a procedure of information storage processing.

FIG. 4 is a schematic diagram showing a process of identifying a supporter in the commercial transaction support system.

FIG. 5 is a flowchart showing a procedure of customer support processing.

FIG. 6 is a flowchart showing a procedure of support adjustment processing.

FIG. 7 is a schematic diagram showing a flow of a support fee.

[Explanation of symbols]

1 recording section 1a Accumulated information 1b Product group 2 computer system 3 First Bank Server 4 Second Bank Server 5 network 6a, 6b, 6c, 7 terminal device 8a, 8b, 8c Supporters 9 customers 10 Recording medium (recording section) 11 Personal information (accumulated information) 12 product list (product group) 20 Server computer (computer system) 21 CPU 22 ROM 23 RAM 30 Internet (network) 40, 41, 42, 60 PC (terminal device) 50,51,52 supporters 70 customers 80 Bank Server (First Bank Server) 90 Bank Server (Second Bank Server)

Claims (6)

[Claims] 1. A commercial transaction support system comprising a computer system connectable from a terminal device through a network, capable of realizing a commercial transaction and support of the commercial transaction, wherein a supporter involved in a product is from the terminal device to the computer system. When the customer accesses the computer system, the stored information about the supporter is recorded in the recording unit, and when the customer who wants to support the commercial transaction accesses the computer system from the terminal device, the supporter is identified based on the stored information recorded in the recording unit. Then, the commercial transaction support system for making adjustments through the computer system so that the identified supporter can assist the customer in the commercial transaction. 2. The business transaction support system according to claim 1, wherein when the supporter assists the customer in the business transaction, the support fee is deducted from a predetermined account by accessing the second bank server. At the same time, a commercial transaction support system that accesses the first bank server and transfers all or part of the support fee to the supporter's account. 3. The business transaction support system according to claim 1 or 2, wherein the computer system is based on the accumulated information recorded in the recording section, the geographical distance between the supporter and the customer, and the past of the supporter. Of the number of times of support, the number of times of supporter's access, and the person designated by the customer, the commerce support system for identifying the most suitable supporter for one or more. 4. The commercial transaction support system according to claim 1, wherein the computer system provides a support close to a support charge desired by the customer based on the accumulated information recorded in the recording unit. A commercial transaction support system that identifies the supporter who presented the fee. 5. The commercial transaction support system according to any one of claims 1 to 4, wherein a product group in which two or more kinds of products are combined and grouped is recorded in a recording unit, and the computer system is configured to: A commercial transaction support system that rents to customers for each grouped product group. 6. The commercial transaction support system according to claim 1, wherein the supporter assists the customer with a commercial transaction support system for products sold through a computer system.