JP2003030480A - Contractor mediation method and apparatus, storage medium, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve such a problem that specifying information for specifying an orderer such as the name, the communicating destination, etc., of the orderer is possibly disclosed to the opposite side of negotiation at the first step of the negotiation in a conventional intermediating system. SOLUTION: This device stores information on contractors in a database in advance, receives ordering contents from the orderer, presents contractors to the orderer by referring to the database, informs a negotiation contractor designated by the orderer from among the presented contractors of the occurrence of the negotiation, intermediates negotiation in a state where the negotiation contractor cannot specify the orderer and informs only the negotiation contractor permitted by the orderer as the result of negotiation of orderer specifying information of the orderer.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a contractor intermediation method and device, a storage medium, and a program for intermediating a contractor who undertakes an arbitrary work to be ordered by an orderer with the orderer. .

[0002]

2. Description of the Related Art In recent years, in various fields such as product purchase and work ordering, there has been an intermediary system in which an intermediary introduces a large number of candidates through the Internet and a user decides an ordering party from them. ing.

[0003]

However, in the conventional intermediary system, specific information for identifying the orderer such as the name and contact information of the orderer is disclosed to the other party at the beginning of the negotiation.

For the ordering party, as a result, unnecessary negotiations may be sent from the negotiation partner by passing his / her specific information to the negotiation partner who did not need to be notified, or in the future. There is a sense of anxiety that if you place an order with the negotiation partner, you may suffer some disadvantage.

Further, when the amount of specialized knowledge of the negotiation partner regarding the contents of the order is much higher than that of the orderer, the orderer is very anxious to negotiate with the partner without any support for negotiation.

An object of the present invention is to solve the above-mentioned problems and to enable the orderer to determine the timing and the disclosure destination of his / her personal information in the course of negotiation. Another object of the present invention is to present the negotiating partner that reflects the evaluation of the intermediary system to the orderer. Further, an object of the present invention is to monitor the outgoing information of the ordering party and the negotiation partner at the negotiation stage, supplement the expert knowledge of the ordering party, and realize legitimate negotiation.

[0007]

When the contract intermediary method, device, storage medium and program according to the present invention receive the order contents to be ordered from the orderer, the contract candidate cannot identify the orderer, Mediating negotiations between the two,
As a result of the negotiation, only the contractor candidate designated by the orderer again is notified of the specific information of the orderer.

Furthermore, the contract mediation method and device, the storage medium, and the program according to the present invention, when mediating negotiation,
It is characterized in that it is determined whether or not there is any deficiency in the question issued by the orderer to the contract candidate, and if there is any deficiency, the question is notified to the contract candidate by supplementing the information.

Further, the contract mediation method and device, the storage medium, and the program according to the present invention, when mediating negotiation,
In response to the question from the orderer to the contract candidate,
If there is an answer that can be diverted from the past answers of the contract candidate, the answer information is displayed based on the answer.

Further, the contract mediation method and device, the storage medium, and the program according to the present invention, when mediating negotiation,
It is characterized by determining whether or not there is a deficiency in the reply issued by the contract candidate, and if there is a deficiency, instructing the contract candidate to reply again.

Further, the contract intermediation method, device, storage medium, and program according to the present invention notify the contractor's specific information only to the contractor candidate designated by the orderer, and negotiates between the two parties so far. The feature is that the history is disclosed to the contract candidate for the first time.

Further, the contract mediation method, device, storage medium, and program according to the present invention accumulate contractor information including work contents that can be contracted by a contract candidate in a contractor database, and accept order contents from an orderer. The contract candidate information that matches the order contents and the work contents that can be contracted is extracted from the database and presented to the orderer, and the orderer is allowed to select the contract candidate based on this contract candidate information. Characterize.

Further, the contract mediation method, device, storage medium, and program according to the present invention accumulates evaluation information for the contract candidates in an evaluation database and presents the evaluation information to the orderer. It is characterized by extracting candidate information.

[0014]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of the present invention will be described below with reference to the drawings, assuming that a general user orders a house construction.

FIG. 1 shows an embodiment. The present invention includes an intermediary device 100, a network 110, a user terminal 120, and a building company terminal 130.

The mediating apparatus 100 further includes a registration program 101, a building company extraction program 102, a mediation processing program 103, a process evaluation program 104, a building company database 105 (hereinafter referred to as "building company DB"), and a case database 106 ( Hereinafter, referred to as "case DB"), evaluation database 107 (hereinafter, "evaluation DB")
Note)).

The registration program 101 registers contact information of the company applied by a building company, identification information such as name and location, and contractable order contents such as a building field and a desired area in which the company is good. Building company extraction program 10
2 receives an order from the user, presents to the user a candidate building company that can be ordered based on the contents of the order and the evaluation of the building company, identifies the building company selected by the user as the negotiation partner, and negotiates with the negotiation partner. Notify the construction company that became The mediation processing program 103 mediates the negotiation between the ordering party and the building company that is the negotiation partner, and at the same time evaluates the negotiation process of the building company. Process evaluation program 10
4 identifies the final ordering construction company selected by the user and evaluates the progress of the construction work. The building company database 105 accumulates the information of the building companies collected by the registration program 101 and manages the comprehensive evaluation of each company. The case DB 106 stores relevant information and negotiation messages for each negotiation case. Evaluation DB 107
Is an intermediary processing program 103, a process evaluation program 1
The evaluation information of the building company given by 04 is accumulated for each answer and each company.

The network 110 is assumed to be the Internet, but the user terminal 120 and the building company terminal 130 are Web pages created by the intermediary device 100.
Any communication network compatible with digital data capable of connecting to a page and exchanging various data and exchanging electronic mail with the intermediary device 100 may be used.

The user terminal 120 and the building company terminal 13
0 is WWW (World Wide) such as workstations, personal computers, mobile phones, notebook computers, PDAs (Personal Digital Assistant).
Any terminal that can connect to a Web page on the Wide Web or can send and receive electronic mail may be used.

FIG. 2 shows an overall processing conceptual flow according to the present invention. First, the building company terminal 130 of the building company accesses the Web page created by the registration program 101, and the contact information of the building company, identification information such as name / location, and the building field or desired area in which the company is good at Data relating to the orderable content of the contract is the intermediary device 100.
(S200).

FIG. 8 shows an example of the registration screen 800. From the registration screen 800 by the home building company,
01, a mail address 802, a contract desired area 803, a specialized field 804, and a sales point 805 are input. When the registration button 806 is pressed, the above data is transmitted to the registration program 101. Although not shown in this screen example, as information to be registered,
Information necessary for the user or the operator of the intermediary device 100 to check the home building company or perform accounting processing, such as an address, a telephone number, a bank account, a person in charge, a company website, etc., may be added.

Next, the registration program 101 inputs the registration application data of the building company transmitted from the building company terminal 130 into the building company DB 105 and returns the registration result to the building company terminal 130 (S201). FIG. 3 shows a building company table 300 stored in the building company DB 105. In the building company table 300, a MAKER-ID 301 for identifying a house building company, a company name 302, a mail address 303, a contract desired area 304, a specialized field 305,
It has a comprehensive evaluation 306 ranked based on the company-specific evaluation table 600. The sales point 805 data entered on the registration screen 800 is also the construction company DB 105.
Although not shown in the drawing, the building company table 30
0 holds the link information to the sales point 805. In FIG. 9, the registration program 101 is the building company terminal 13
The registration result screen 900 presented to 0 is shown. On the registration result screen 900, the company name 901 and the company ID 902 corresponding to the MAKER-ID 301 are presented.

As shown in the text of the registration result screen 900, the registration program 101 automatically causes the building company DB1
If there is a registration application instead of registering the building company in 05, the registration program 101 displays the registration application data on a display device (not shown), and in response to that,
The intermediary device 100 operator may perform a preliminary examination of the building company based on information on the building industry, information on a consumer complaint handling organization such as a consumer center, and the like. As for the companies that can be registered as a result, the operator inputs the registerable information from an input device (not shown), and the registration program 101 stores only the information of the companies for which the registerable information exists
You may register it in 05 and display it on the registration reply screen. Also,
The registration program 101 may reply to the building company terminal 130 by e-mail instead of the Web page.

Next, the building company extraction program 102
User terminal 1 on the construction request screen 1000 to be published on the WW
The user makes an access at 20 and sends the building request information from the user terminal 120 to the building company extraction program 102 (S202). FIG. 10 shows a screen example of the construction request screen 1000. The user name 100 is displayed on the construction request screen 1000.
1, email address 1002, planned construction area 1003,
An area for inputting a desired building field 1004 and a comment 1005 and the above information are used by the building company extraction program 102
There is a registration button 1006 to send to. Incidentally, the request information to be input is not limited to the above information. The information required by the operator of the intermediation device 100 can be added.

The construction company extraction program 102 receives the request information from the user, registers the request information in the case DB 106, presents the negotiation candidate construction company to the user terminal 120, and selects the negotiation partner selected by the user as the user. Terminal 120
And notify the relevant building company (S20).
3).

Specifically, the building company extraction program 10
When receiving the building request information from the user terminal 120, 2 creates a new record in the case table 400 of the case DB 106, and adds the case ID 401, user name 402, mail address 403, and desired construction field 4 to this case.
Write 04 and create a negotiation-only Web page for users that is provided for this matter.
407 is also written in the case table. Although not shown,
The building company extraction program 102 sets the MAKER-ID 301 of the company first presented to the user to the case table 40.
You may manage with 0. Also, a comment from the user 10
05 data is also managed in the case DB 106.

Next, the building company extraction program 102 refers to the desired area 304 and the specialized field 305 of the building company table 300 with the requested building planned area 1003 and the desired building field 1004 as keys, and the matching MAKER-ID 30.
1 is displayed and the negotiation partner candidate notification screen 1100 is presented to the user terminal 120.

When the building company extraction program 102 extracts a company which is a candidate for negotiation, the presenting company may be extracted by further matching the comment 1005 data with the sales point 805 of the building company recorded in the building company DB 105. .

FIG. 11 shows a negotiation partner candidate notification screen 1100. In the negotiation candidate candidate notification screen 1100, the user name 1101 related to this matter, the desired building field 1102, and the URL of the negotiation exclusive screen 1200 for negotiating with the negotiation partner
1103, a selection button 1104 attached to each negotiation candidate for the user to select a negotiation partner, the company name 1105 of each building company extracted by the building company extraction program 102, the mediation processing program 103, and the process evaluation program 104. A comprehensive evaluation 1106 of each building company and a sales point 1107 of each building company are displayed. In addition, a selection completion button 1108 is provided for notifying the mediation device 100 of the user's selection result from the user terminal 120. When the information of the building company selected as the negotiation partner is notified to the intermediary device 100, the building company extraction program 1
02, it is recorded in the negotiation company 405 of the case table 400.

Although not shown, the matter ID 401 is displayed on the negotiation partner candidate notification screen 1000, and this is displayed as a dedicated URL.
It may be used as an authentication number when accessing to. Also,
The negotiation candidate notification is sent to the user terminal 120 by e-mail,
The candidate company notification screen 1100 may be displayed by the user terminal 120 accessing the URL displayed in the email.

In step S204, the user terminal 120 obtains information on the building company that is a candidate for the negotiation partner from the negotiation partner notification screen 1100 on the Web page. In S205, the user selects a negotiation partner from the screen and notifies the selection information from the user terminal 120 to the intermediary device 100.

In step S206, the building company extraction program 102 writes the selected negotiation company 405 in the case table 400 based on the information. Building company table 300
The e-mail address 303 is referred to, and the fact that the negotiation item has occurred is transmitted to the building company terminal 130 by e-mail to the company selected as the negotiation partner. Then, the building company terminal 130 recognizes the occurrence of the negotiation item by accepting this e-mail. However, in S206, the personal information of the user is not notified to the building company.

Next, in step S209, the user selects the user terminal 1
Inquiries to the building company from 20 and S2
In 08, the building company manages a series of negotiation and personal information disclosure notification processes in which the building company terminal 120 responds to the user (S2).
07).

The mediation processing program 103 provides the user with a screen 1200 exclusively for negotiation and displays user inquiries and responses of the building company to the inquiries. On the other hand, the mediation processing program 103 sends the inquiry of the user to the building company by e-mail and receives the reply of the building company. Then, the intermediation processing program 103 records the evaluation result of the answer of the building company in the case-specific response evaluation table 500 in the evaluation DB 107 together with the log file of each information in the case DB 106, and the content of the response is another case. If it can be diverted to, the response is recorded in the diverted response table 700. Also, the mediation processing program 103
Rewrites the company-by-company evaluation table 600 sequentially according to the record result of the case-by-case response evaluation table 500, and further, the overall evaluation 30
Update 6

The case-by-case response evaluation table 500 is a file prepared for each case. As shown in FIG. 5, the contents are a matter MAKER-ID 501, a question ID 502 attached to each question, an answer ID 503 attached to each answer,
Also, the evaluations 504 to 505 judged by the operator of the intermediary device 100 for each answer, a re-answer flag 506 indicating whether there is a problem in the contents of the answer and an instruction to reply is given again, and the company that finally received the order inputs in S213. Then, the evaluations 507 to 510 determined by the operator of the intermediation device 100 for the reference information.
Composed of.

The company-by-company evaluation table 600 is a file prepared for each company, and manages the evaluation points of each case in a record for each case ID 601. As shown in FIG. 6, table items include a case ID 601, a performance flag 602 indicating disclosure of personal information, a decision flag 603 indicating a formal order, an average evaluation 604/605 of answers at the negotiation stage, and a frequency of instructing re-reply. 606, evaluation of each process after official ordering 607 ~
610.

The diversion table response 700 is the case DB 10
It is accumulated in 6 and prepared for each building company. The table items include answer content 701, question ID 702, and answer ID 70.
It consists of three.

FIG. 12 shows a screen example of the negotiation-dedicated screen 1200 accessed from the user terminal 120. User terminal 1
The negotiation-dedicated screen 1200 presented in FIG. 20 has a frame structure, and the table of contents information operated by the user is posted in the left frame column, and the identification number 1201 of this case, the user name 1202, and which negotiation partner is in the right frame. Selection button 120 that allows the user to select whether to display the information exchange screen of
3. Company name 1204 of the negotiating partner, new logo 1205 indicating that there is a new response from the building company, personal information for determining the negotiating partner who allows the user to disclose personal information for final negotiation An information notification screen transition button 1206 for transitioning to the disclosure destination determination screen 1300 and an end button 1207 are prepared. Although not shown, when a screen for notifying the intermediary device 100 of the final ordering party determination is newly provided, a transition button to the screen is prepared.

On the information exchange screen with the negotiation partner in the right frame, the history table of contents 1208, which is the history of information exchange, the information display input area 1209, and the information not related to the currently displayed information are input. A new information input button 12 for preparing a screen for inputting in the information display input area 1209
10. An answer information input button 1211 for preparing a screen for inputting information related to the information currently displayed in the information display input area 1209 is prepared. On the screen in the right frame, information regarding negotiations with the building company selected by the user with the selection button 1203 is displayed.

In each table of the history table of contents 1208, the date and time when each message information was received by the intermediary device 100, a symbol for identifying the message, and the title of the message are displayed. In addition, the related table of contents is visualized in a tree diagram format or the like so that the relationship between the messages can be easily recognized.

At this point, the existence of the exclusive negotiation screen 1200 is not notified to the building company of the negotiation partner, and the mediation processing program 103 sends the contents of the user's outgoing information to the building company terminal 130 by e-mail. The mediation processing program 103 receives the reply from the building company terminal 130, and posts the content on the negotiation-only screen 1200.
When the intermediary processing program 103 sends an e-mail to the building company terminal 130, it does not specify which item the information is about. With the information exchange format as described above, it becomes difficult for the building company 130 to give superiority or inferiority to the negotiation content depending on the project.

In S210, while repeating the negotiation, the user notifies the intermediary device 100 of permission to disclose his / her own personal information to the negotiation partner who wants to perform the final negotiation face-to-face. Especially in the case of residential construction, it is difficult to determine the final ordering party unless face-to-face negotiations are conducted with the building company, so this step is prepared.

Specifically, the information notification screen transition button 1206 of the negotiation-dedicated screen 1200 is pressed to transition to the personal information disclosure destination screen 1300, where the disclosure destination is selected.

FIG. 13 shows a personal information disclosure destination determination screen 1300.
The example of the screen of is shown. On the personal information disclosure destination determination screen 1300, the identification information 1301 of the case and the name 130 of the user are displayed.
2. Select button 1303 attached to each negotiation partner company,
A company name 1304 and a decision button 1305 are prepared. The user may select all the negotiation partners or none of them. If none is selected, an instruction button for requesting to introduce a new building company is prepared, which is not shown in FIG. 13, and when the instruction button is pressed, the request information is transmitted from the user terminal 120 to the intermediary device. Then, the building company extraction program 102 performs a new extraction process.

When the enter button 1305 is pressed in S211, the selected information is transmitted from the user terminal 120 to the intermediary device 100, and the intermediary processing program 103 notifies the personal information notifying company 406 of the matter table 400 to the disclosure destination company. MAKER-ID 301 is written, and personal information about the user is notified to the mail address 303 of the disclosure destination company by e-mail. Thus, building company terminal 1
30 receives the order and accepts the user's personal information.

FIG. 14 is an example of the user information notification mail 1400 transmitted by the mediation processing program 103. By the user information notification mail 1400, the building company terminal 130
For the first time, the item identifier 1401, the user name 1402 for identifying the user, and the email address 1403
Is disclosed, and a dedicated bulletin board url 1404 for negotiation with the user is transmitted. This dedicated bulletin board displays only the right frame of the negotiation-only screen 1200 for users. By being able to access this dedicated bulletin board, the building company can recognize the history of information exchange made so far for this case 1401 for the first time by the history table of contents 1208. The negotiation-only bulletin board url 1404 for the building company is managed by the case table 400, though not shown.

In S211, the user terminal 120 further transmits the final order destination determined by the user. S212
Then, the mediation processing program 103 stores the information in the evaluation DB.
The information is recorded in 107, the final ordering party is notified, and the subsequent steps are evaluated.

In S213, the construction company that has officially received the order is
After that, the information instructed by the operator of the intermediation device 100 is transmitted from the building company terminal 130 as reference information for the examination from the process examination reference information input screen 1500 displayed on the designated url Web page.

FIG. 15 shows the process inspection reference information input screen 15
The example of the screen of 00 is shown. On this screen, item ID 150
1. The building company name 1502 has already been displayed. The construction company selects the construction period 1503 to be reported from the construction company terminal 130, inputs the actual period 1504, the type of material and the product name 1505, and sends the image of the portion designated in the drawing, so the designated photographing location 1506. Select and specify the image directory. When you have entered everything,
The building company presses the report button 1509 to transmit these pieces of information from the building company terminal 130 to the intermediary device 100.

Process evaluation program 10 of intermediary device 100
Reference numeral 4 indicates the received reference information on a display device (not shown), and the evaluation determined by the operator of the intermediation device 100 from the input device (not shown) is used as the case-by-case response evaluation table 50.
0 and the company-specific evaluation table 600 are recorded, and the comprehensive evaluation 306 of the building company table 300 is finally updated.

FIG. 16 shows the construction company extraction program 102.
The processing flow performed by is shown.

When the user's request information input on the building request screen 1000 is received in S1600, the building company extraction program 102 creates a new record in the case table 400 and sets a new case ID 401, User name 40 input from the request screen 1000
2. After recording the email address 403 in the record,
The comment 1005 is stored in the case DB.

In step S1601, the building area 1003 is read and the building company with which the desired area 304 matches is extracted from the building company table 300.

In the example of FIG. 10, since the building area 1003 is "Kanto", the building companies selected from the building company table are "0101", "0103", "0104".
There are 4 companies, "0107".

Next, in S1602, the building company extraction program 102 reads the desired field 1004 and records it in the desired field 404 of the case table 400. And S160
In step 3, a record of a building company whose professional field 305 further matches is extracted from the building company records to which the desired area corresponds. At this time, the comment 100 input by the user
5 may be compared with the sales points 805 of the building company, and the building company having the matching keyword may be selected.

In the example of FIG. 10, since the desired field is "chic", "0101" of the four companies extracted earlier.
Three companies of "0104" and "0107" are extracted.

In S1604, the building company extraction program 1
02 is a total evaluation 306 of the extracted construction companies.
To compare. In the example of FIG. 3, the total evaluation of “0101” is “5”, “0104” is “4”, and “0107” is “2”.
Has become.

In S1605, the building company extraction program 1
02 finally determines the building company to be displayed on the user terminal 120 and the display order thereof, and in S1606, creates and displays the negotiation partner notification screen 1100. In the example of FIG. 11, since a company whose overall evaluation is less than “3” is preset not to be displayed to the user, “0107” is not displayed. Further, since the building companies are preset to display in the order of high overall evaluation, they are displayed in the order of "0101" and "0104".

When the negotiation partner notification screen 1100 is created and displayed, the building company extraction program 102 records the exclusive url 407 of the negotiation exclusive screen 1200 for the user in the case table 400 and stores it in the exclusive url 1103 of the negotiation partner notification screen 1100. indicate.

In step S1607, when the user further selects a company to actually negotiate on the negotiation partner notification screen 1100 and presses the selection completion button 1108, the building company extraction program 102 receives the information from the user terminal 120, It records in the negotiation company 405 of the case table 400.

In the example of FIG. 11, the presented company A (MAK
ER-ID "0101"), Company D (MAKER-ID
Since “0104”) is also selected as the negotiation partner, “0101” and “0104” are recorded as the negotiation company 405 in the case table 400. As a result, the candidate company 1204 of the negotiation-only screen 1200 for users is set. Then, the building company extraction program 102
Searches the company-by-company evaluation table 600 of the negotiating company 405 (if it does not exist, creates a new file for the negotiating company 405), adds a new record, and adds the matter ID
Write 401 in the case ID 601. In the example of FIG. 6, “0
101 ”shows an evaluation table for each company. The record at the bottom corresponds to this case, but only the case ID 601 has been entered at the time of S1607.

Finally, to the mail address 303 of the building company recorded as the negotiation company 405 in S1608,
The building company extraction program 102 notifies by e-mail that negotiation has occurred.

FIG. 17 shows a processing flow performed by the mediation processing program 103 for a question input from the user terminal 120. In S1700, the mediation processing program 103
Reads the question message written in the message frame 1209 of the user-dedicated negotiation-dedicated screen 1200 transmitted from the user terminal 120, assigns a question ID, records the question message in the question ID 502 of the case-specific answer evaluation table 500, and then records the case DB 106. Record the question message data in.

In S1701, the mediation processing program 103
Analyzes the recorded message to determine if the question needs to be supplemented. This question uses the question check table 2100. In the question check table 2100, the operator of the intermediary device 100 registers in advance the question content classification 2101 and the content 2102 that must be clearly specified as a precondition in the question message. Then, the recorded question message is analyzed, and the mediation processing program 103 determines whether or not there is a portion that matches the content 2102 to be specified in the analysis result.

As another processing method of S1701,
At the time of accepting the question message from the user, the mediation processing program 103 does not analyze the answer message, and just the message and the question check table 210.
0 is displayed on a display device (not shown) to display the intermediary device 100.
The operator is notified, the operator compares and refers to both, and it is determined whether or not it is necessary to supplement, and the operator inputs the determination result from an input device (not shown) and the mediation processing program There is also a method to notify.

At this time, the option corresponding to the question content classification 2101 of the question check table 2100 is displayed on the negotiation-dedicated screen 1200, and when the user inputs the question message, the option is selected and the selected data is queried. If the mediation processing program 103 is sent together with the message to the mediation processing program 103, the mediation processing program 103 can display only the contents of the record portion of the relevant question content classification 2101 in the question check table on a display device (not shown). It becomes easy for the 100 operator to compare and refer to the question message and the question check table 2100.

Then, in S1702, if there is no part that matches the contents 2102 to be specified, the intermediary processing program 103 determines that the question supplement is necessary, and the intermediary processing program 103 makes a comment 1005 from the user.
Search inside and automatically add any part that can be used as supplemental information to the question message. Alternatively, the intermediary processing program 103 displays a supplementary question on a display device (not shown) to notify the operator of the intermediary device 100, and the operator inputs supplementary information from an input device (not shown) to supplement the question. Is transmitted to the mediation processing program 103. In any case, the supplemented portion has a display format that can be recognized by the user later. Further, in this step, the mediation processing program 103 may warn the user to recreate the supplemented question.

If the result of analysis of the message in S1701 shows that there is a portion that matches the content 2102 to be specified, the processing of S1703 is performed.

Next, in step S1703, the mediation processing program 103 determines which building company the question is addressed to from the selection button 1203 on the negotiation special screen 1200, and then the diversion answer table of the building company. 700 is searched to determine whether or not there is a match between the message analysis result and the reply content 701.

If there is a matching reply content 701, the process proceeds to S1704, and the mediation processing program 103
Reads the reply message data corresponding to the reply ID 703 of the diversion reply table 703 and the question message data corresponding to the question ID 702 from the case DB 106, and displays the diversion reply on a display device not shown to the operator of the intermediary device 100. Display and confirm the operator. Then, in S1705, when the confirmation input signal from the operator is received from the input device (not shown), the mediation processing program 103 assigns the reply ID 703 to the case-by-case evaluation table 5
00 in the reply ID 503 and then the reply message data in the message frame 120 of the negotiation-dedicated screen 1200.
9, the history table of contents 1208 is updated, and the new logo 1205 is placed in the column of the relevant building company 1204.

In S1703, the diversion answer table 70
If none of the answer contents 701 of 0 match the question message analysis result, a question message is transmitted to the e-mail address 303 of the corresponding building company in S1706. In addition, this question message includes question ID 50
Only the unique random identifier corresponding to 2 is passed,
No information is disclosed to the building company as to who the user originally sent the message from, or which project it was associated with.

FIG. 18 shows a processing flow performed by the mediation processing program 103 for the reply message transmitted from the building company terminal 130 by electronic mail.

In S1800, the mediation processing program 103
Reads and analyzes the response message, adds the response ID to the response message, searches the corresponding response evaluation table 500 for a corresponding record from the random identifier of the returned question message, and returns the response ID 503.
Write in. Also, the response message itself is the case DB 10
Accumulated in 6.

In step S1801, it is determined whether the reply message includes a necessary element to reply. Specifically, the mediation processing program 103 predicts the response content from the message analysis result, searches the corresponding classification 2001 from the answer check table 2000 registered in advance by the operator of the mediation device 100, and returns the response. The answer item 2002 that must be included is read. Then, it is determined whether the message analysis result includes all the answer items 2002.

As another processing method of S1801,
When the reply message is received from the building company terminal 130, the mediation processing program 103 displays the reply message and the reply check table 2000 on a display device (not shown) to notify the operator of the mediation device 100, and the operator both of them. It is also conceivable that the operator inputs the result of the determination through an input device (not shown) to notify the intermediation processing program by comparing and referring to to determine whether the answer item 2002 is included.

At this time, the intermediary processing program 103 analyzes the reply message and searches whether it fits into the category 2001 of the reply check table 2000 or whether the phrase exists,
If only the information of the corresponding classification 2001 record part is displayed on the display device, the operator of the intermediary device 100 can easily compare and refer to the reply message and the reply check table 2000.

If the answer item 2002 is not included in the message analysis result, the processing proceeds to S1802, and the mediation processing program 103 displays this answer message and the answer check table 2000 on the display device to notify the operator of the mediation device 100. Then, when the operator transmits a confirmation input signal from the input device to the intermediation processing program 103, the intermediation processing program clearly indicates to the building company terminal 130 the necessary items that are missing from the reply message and creates a reply again. Send an e-mail.

At the same time, the mediation processing program 103 writes an identifier indicating that a re-reply is requested in the re-reply flag 506 of the case-by-case reply evaluation table 500, and the re-reply evaluation score 606 of the company-specific evaluation table 600 of this building company.
To update. Then, the mediation processing program 103 calculates and records the comprehensive evaluation 306 of the building company table 300 based on the information recorded in the company-specific evaluation table 600. When the re-reply instruction mail is sent, the mediation processing program 103 newly adds a case-by-case evaluation table 500.
Is added to the record, and the question ID 502 given to the re-answer instruction message is written.

If the answer message analysis result in S1801 includes all answer items 2002, S1803.
The mediation processing program 103 proceeds to the negotiation exclusive screen 12
The response message is converted into data for display in the message frame 1209 of 00, the history table of contents 108 is updated, and the new arrival button 1205 is answered by the building company 120.
Place it next to 4.

Thereafter, in S1804, the mediation processing program 103 displays this reply message on a display device (not shown) to notify the operator of the mediation device 100, and based on this display, the operator does not input device (not shown). Then, the intermediary processing program 103, which has received an evaluation of this answer from, writes the evaluation in the evaluation columns 504 and 505 of the corresponding record from the case-by-case response evaluation table 500. In the example of FIG. 5, as the evaluation information, a price 504 for determining whether the suggested price is appropriate, and knowledge 505 for determining whether the answer content is detailed or easy for the user to provide are provided. At the same time, the mediation processing program 103 searches for a record of the corresponding case ID 601 from the company-specific evaluation table 600 of the corresponding building company (if there is no record, adds a new record and then writes the case ID 401 to the case ID 601). ), The cumulative total or the average evaluation score in consideration of the present evaluation is calculated and written in the evaluation columns 604 and 605. In the example of FIG. 6, the average evaluation score is used for calculation. Further, the mediation processing program 103 calculates the comprehensive evaluation of this building company based on the information recorded in the company-specific evaluation table 600 according to a predetermined rule, and then the comprehensive evaluation 306 of the relevant building company record in the building company table 300. To record. In the example of FIG. 3, for example, the method of calculating the comprehensive evaluation is ranked from 1 to 5 based on the total score of the evaluation scores of all the items.

The operator of the intermediary device 100 examines the reply message displayed on the display device and inputs a determination signal to the input device as to whether or not this reply can be used for other questions in the future. Then, in S1805, the mediation processing program 103
Determines whether or not the answer can be diverted based on the determination signal received from the input device. If the determination signal indicates that diversion is possible, the processing proceeds to step S1806, and the intermediation processing program 103 determines that the diversion answer table 70 of the relevant building company.
A new record is added to 0, and the content 701 input from the input device, the answer ID 701, and the question ID 502 of the case-specific answer evaluation table 500 are written in the question ID 702.

If it is determined in S1805 that the determination signal does not indicate that diversion is possible, the intermediary processing program 103 remains as it is.
The answer acceptance processing flow from the building company terminal 130 ends.

FIG. 19 shows a personal information disclosure destination decision screen 130.
When the enter button 1305 is pressed at 0, the user terminal 120
10 shows a processing flow regarding personal information notification performed by the mediation processing program 103 when this information is transmitted to the mediation apparatus 100.

In S1900, the mediation processing program 103
Is the matter DB 130 sent from the user terminal 120
1, the user name 1302, and the information of the selected company 1304 are read, and in S1901, the mediation processing program 103 writes the information in the case DB 106 and the evaluation DB 107.

Specifically, the mediation processing program 103
First, the MAKER-ID 301 corresponding to the building company (the company A “0101” in the example of FIG. 13) for which the selection button 1303 of the personal information disclosure destination determination screen 1300 is pressed is set to the personal information notification company 406 of the case table 400. Write. Further, the mediation processing program 103 searches for the relevant matter ID 601 from the company-by-company evaluation table 600 of the building company stored in the relevant evaluation DB 107, and the flag information indicating that the personal information is notified to the actual result flag 602 is obtained. Write. The flag information 602 may be calculated as the evaluation score as it is, or may be recognized as a coefficient and used for multiplying the evaluation points of the items 604 and 605 and 607 to 610 by the coefficient of the flag information 602.
In the example of FIG. 6, the flag information 602 is simply used as an evaluation point. The mediation processing program 103 calculates a comprehensive evaluation of this building company according to a predetermined rule based on the information in the updated company-specific evaluation table 600, and then comprehensive evaluation 306 of the relevant building company record in the building company table 300.
To record.

Next, in S1902, the mediation processing program 103 sets the registered personal information notification company 406 so that it can connect to the right frame portion of the dedicated negotiation screen 1200 based on the dedicated url 407. For example, authentication information for the personal information notification company 406 to access is registered in advance.

Next, in step S1903, the mediation processing program 103 determines, from the matter table 400, the mail address 403 of the record corresponding to the matter DB 1301 and the dedicated url.
407 and the user name 402 are read.

Next, in step S1904, the mediation processing program 103 causes the selected company 13 received from the user terminal 120.
04, the mail address 303 of the building company table 300 is read, an electronic mail message such as the user information notification screen 1400 is created with the data read in S1903, and an electronic mail is sent to the above mail address 303.

In S1905, the mediation processing program 103
Compares the negotiating company 405 of the matter table 400 with the personal information notifying company 406, searches for the negotiating company 405 that is not included in the personal information notifying company 406, and leaks from the final negotiation candidate to the corresponding email address 303. As a result,
Send an e-mail to the effect that one negotiation has disappeared.

Although not shown, the process evaluation program 104
With regard to the processing flow of the process evaluation processing S213 performed by, the following steps are taken.

E-mail or We (not shown)
When the process evaluation program 104 receives the final order destination data from the user terminal 120 using page b, the process evaluation program 104 determines the decision flag 603 of the company-specific evaluation table 600 of the corresponding building company as the ordering party. After changing to a flag indicating that, the comprehensive evaluation of this building company is calculated according to a predetermined rule based on the information of this company-specific evaluation table 600, and the comprehensive evaluation 306 of the corresponding record of the building company table 300 is updated. Then, the process evaluation program 104, for example, deletes the registration from the authentication information so that the company not selected as the final order destination by the personal information notification company 406 can no longer access the negotiation screen. After the above settings are completed, the process evaluation program 104 informs the construction company of the final order destination that the official order mail has been sent, and that the construction company that has been defeated cannot notify the defeat and that the negotiation screen of the dedicated url1404 cannot be used. Send the unsuccessful email.

Next, the process evaluation program 104 causes the building company terminal 130 of the building company that finally received the order to transmit a schedule in advance for each work process defined by the operator of the intermediary device 100, and evaluates the process. The program 104 receives the schedule data and stores it in the case DB 106. At this time, the building company terminal 130 may also send the architectural design drawing together.

Then, with reference to the schedule and the design drawings, the process evaluation program 104 sends an instruction to the building company terminal 130 to prompt the user to report the current work status from the process examination reference information input screen 1500. At this time, the process evaluation program 104 uses the case-based response evaluation table 50.
A new record is added to 0, and MAKER-ID50
1, and the question ID 502 assigned to the above instruction information
Write down. After receiving the input instruction from the intermediary device 100, data indicating the progress status of the work is input from the building company terminal 130 and transmitted to the process evaluation program 104.

When the process evaluation program 104 receives the progress status data, the process evaluation program 104 stores the work progress data in the case DB 106 and writes the reply ID 503 given to the work progress data in the case-specific reply evaluation table 500. Moreover, the work progress data is displayed on a display device (not shown) to notify the operator of the intermediary device 100.

When the evaluation information provided by the operator of the intermediary device 100 is input to an input device (not shown), the process evaluation program 104 outputs the evaluation information among the evaluation items 507 to 510 of the case-by-case response evaluation table 500. Write to the corresponding item, and further calculate and write the cumulative or average evaluation points in which the evaluation information of this time is added to the corresponding items 607 to 610 of the company-specific evaluation table 600 of the applicable building company.

Each DB, each program, each data table, each data item, and each processing flow in the above embodiments are not limited to the configurations and contents described above, and are not limited to the above-mentioned mediation service. It can be changed at any time if necessary.

The hardware constituting the intermediary device is a CPU, ROM, RAM, HDD (hard disk drive), HD (hard disk), and FD.
D (floppy (registered trademark) disk drive) 706
An FD (floppy disk) as an example of a removable recording medium, a display, an I / F (interface), a keyboard, and a mouse. Further, each component is connected by a bus.

The CPU controls the entire intermediary device. R
The OM stores a program such as a boot program. The RAM is used as a work area for the CPU. The HDD controls data read / write with respect to the HD under the control of the CPU. The HD stores the data written under the control of the HDD.

The FDD is controlled by the CPU.
Controls data read / write to. FD is
Stores data written under the control of FDD,
The data recorded on the computer is read by the information processing device. As removable recording media, in addition to FD, CD-R
OM (CD-R, CD-RW), MO, DVD (Dig
It may be a digital versatile disk, a memory card, or the like. The display can be a cursor, an icon or a toolbox, a document,
Displays a window (browser) related to data such as images and function information. For example, a CRT, a TFT liquid crystal display, a plasma display, etc.

Then, the registration processing S201 of the registration program 101, the construction company extraction processing S203 of the construction company extraction program 102, the mediation processing S207 of the mediation processing program 103, and the process evaluation processing S of the process evaluation program 104.
The function of 213 is realized by the CPU executing a program stored in the ROM, RAM, HD, FD, or the like.

The I / F (interface) is connected to a network such as a LAN or the Internet through a communication line, and is connected to another information processing device (such as a server) via the network. The I / F controls the interface between the network and the inside, and controls the input / output of data from / to other servers and information terminal devices. I / F
Is, for example, a modem. When the information providing device performs wireless communication with a mobile phone or the like, the I / F
Also has a function as a communication device (wireless transceiver).

Then, the intermediary device receives and transmits various information to the user terminal 120 and the building company terminal 130.
It is realized by this I / F and the like.

The keyboard is provided with keys for inputting characters, numbers, various instructions, etc., and inputs data.
It may be a touch panel type input pad or the like. The mouse moves the cursor, selects a range, moves a window, and changes the size. A trackball, a joystick or the like may be used as long as it has a similar function as a pointing device. (Supplementary Note 1) For any work, in the contractor intermediation method of intermediating the contractor to the orderer, a request acceptance step for accepting the order contents to be ordered from the orderer, and a state in which the contractor candidate cannot specify the orderer. Then, a negotiation step for mediating the negotiation between the orderer and the contract candidate, and an order for notifying the contract candidate designated by the orderer of the result of the negotiation with information for specifying the orderer. A contract intermediary method comprising a person identifying information notifying step. (Supplementary Note 2) In the negotiation step, it is determined whether or not there is any deficiency in the question posed by the orderer to the contract candidate. If there is any deficiency, the information is supplemented and the question is sent to the contract candidate. The contract intermediary method according to appendix 1, characterized by notifying. (Supplementary Note 3) In the negotiation step, in response to the question posed by the orderer to the contract candidate, if there is an answer that can be diverted from the contract candidate's past answers, the answer is based on the answer. The contract mediation method according to appendix 1, characterized by displaying information. (Supplementary Note 4) In the negotiation step, it is determined whether or not there is a deficiency in the reply issued by the contract candidate, and if there is a deficiency, the contract candidate is instructed to reply again. The method of mediating a contract described in Appendix 1. (Appendix 5) In the step of notifying the orderer specific information,
The contract mediation method according to appendix 1, wherein the negotiation history is disclosed to the contract candidate. (Supplementary Note 6) When the contract candidate stores the contractor information including the work contents that can be contracted in the contractor database and accepts the order contents, the contract candidate who matches the order contents and the contractable work contents. The contract intermediary method according to appendix 1, further comprising a contract candidate extraction step of presenting information to the orderer and identifying a contract candidate selected by the orderer based on the contract candidate information. (Supplementary Note 7) The contract candidate extraction step further stores evaluation information for the contract candidate in an evaluation database, and presents the contract candidate information based on the evaluation information. Contract mediation method. (Supplementary Note 8) Regarding arbitrary work, in the contractor intermediary device that mediates the contractor to the orderer, request acceptance means for accepting the order contents to be ordered from the orderer, and a state in which the contractor candidate cannot specify the orderer. Then, a negotiation means for mediating the negotiation between the orderer and the contract candidate, and an order for notifying the contract candidate designated by the orderer as a result of the negotiation, information for identifying the orderer. A contract intermediary device, comprising: person identification information notifying means. (Supplementary Note 9) In the negotiation means, it is determined whether or not there is any deficiency in the question posed by the orderer to the contract candidate, and if there is any deficiency, the information is supplemented and the question is sent to the contract candidate. The contract intermediary device according to appendix 8, characterized by notifying. (Supplementary Note 10) In the negotiation means, in response to a question posed by the orderer to the contract candidate, if there is an answer that can be diverted from the contract candidate's past answers, the answer is based on the answer. The contract intermediary device according to appendix 8, characterized by displaying information. (Supplementary Note 11) In the negotiation means, it is determined whether or not there is a deficiency in the reply issued by the contract candidate, and if there is a deficiency, the contract candidate is instructed to reply again. The contract intermediary device according to Supplementary Note 8. (Supplementary Note 12) The contract intermediary device according to supplementary note 8, wherein the orderer specific information notifying means discloses the negotiation history to the contract candidate. (Supplementary Note 13) When the contract candidate stores the contractor information including the work contents that can be contracted in the contractor database and receives the order contents, the contract candidate who matches the order contents and the contractable work contents. Present information to the orderer,
9. The contract mediation device according to appendix 8, further comprising contract candidate extraction means for identifying a contract candidate selected by the orderer based on the contract candidate information. (Supplementary Note 14) The contract candidate extraction means further accumulates evaluation information for the contract candidate in an evaluation database and presents the contract candidate information based on the evaluation information. Contract intermediary device. (Supplementary Note 15) Negotiation for mediating negotiation between the orderer and the contract candidate in a state in which the computer accepts order contents to be ordered from the orderer and the contract candidate cannot identify the orderer. And a computer-readable program recording a program for causing the contractor candidate designated by the orderer to notify the contractor candidate of the information specifying the orderer as a result of the negotiation. Storage medium. (Supplementary Note 16) Negotiation that mediates the negotiation between the orderer and the contract candidate in a state in which the computer accepts the order contents to be ordered from the orderer and the contract candidate cannot identify the orderer. And a program for causing the contract candidate designated by the orderer as a result of the negotiation to function as an orderer identification information notifying means for notifying the contractor candidate of information for specifying the orderer.

[0104]

As described above, the contract intermediary method and apparatus, the storage medium, and the program according to the present invention allow the orderer to determine the timing and the disclosure destination of his / her personal information in the course of negotiation. it can.

Further, the contract intermediary method according to the present invention monitors the transmission information of the orderer and the negotiation partner at the negotiation stage,
It is possible to implement legitimate negotiations by supplementing the expertise of the client.

Further, the contract intermediary method according to the present invention is
It is possible to present to the ordering party a negotiation partner that reflects the contractor evaluation made by the intermediary system operator.

[Brief description of drawings]

FIG. 1 is a diagram showing a conceptual configuration of the present invention.

FIG. 2 is a conceptual process flow diagram for each terminal and intermediary device.

FIG. 3 is a diagram showing a building company table.

FIG. 4 is a diagram showing a case table.

FIG. 5 is a diagram showing a response evaluation table for each item.

FIG. 6 is a diagram showing a company-specific evaluation table.

FIG. 7 is a diagram showing a diversion answer table.

FIG. 8 is a diagram showing a registration screen.

FIG. 9 is a diagram showing a registration result screen.

FIG. 10 is a diagram showing a construction request screen.

FIG. 11 is a diagram showing a negotiation partner notification screen.

FIG. 12 is a diagram showing a screen exclusively for negotiation.

FIG. 13 is a diagram showing a personal information disclosure destination determination screen.

FIG. 14 is a diagram showing a user information notification mail.

FIG. 15 is a diagram showing a process examination reference information input screen.

FIG. 16 is a processing flow chart executed by a building company extraction program.

FIG. 17 is a processing flow chart executed by a mediation processing program when mediating question information from a user terminal to a building company terminal.

FIG. 18 is a processing flow chart executed by a mediation processing program when mediating reply information from a building company terminal to a user terminal.

FIG. 19 is a processing flow chart executed by a mediation processing program when disclosing personal information.

FIG. 20 is a diagram showing an answer check table.

FIG. 21 is a diagram showing a question check table.

[Explanation of symbols]

100 Mediation device 101 registration program 102 Building company extraction program 103 Mediation processing program 104 Process evaluation program 105 Building Company DB 106 Item DB 110 network 120 user terminals 130 Building company terminal 300 building company table 400 matter table 500 Response Evaluation Table by Case 600 Company Evaluation Table 700 diversion answer table 2000 Answer Check Table 2100 Question Check Table

Claims (10)

[Claims] 1. In a contractor intermediation method for mediating a contractor to an orderer for arbitrary work, a request acceptance step for accepting order contents to be ordered from the orderer, and a contract candidate cannot specify the orderer. In the state, a negotiation step that mediates negotiation between the orderer and the contract candidate, and, as a result of the negotiation, notifies the contract candidate designated by the orderer of information for specifying the orderer. A contract intermediary method comprising a step of notifying orderer identification information. 2. In the negotiation step, it is judged whether or not there is any deficiency in the question posed by the orderer to the contract candidate, and if there is any deficiency, the information is supplemented and the question is asked. 2. The contract intermediary method according to claim 1, wherein the method is notified to 3. In the negotiation step, if there is an answer that can be diverted from the contract candidate's past answer to the question posed by the orderer to the contract candidate, based on the answer. The contract intermediary method according to claim 1, wherein answer information is displayed. 4. In the negotiation step, it is determined whether or not the reply issued by the contract candidate is deficient, and if there is a deficiency, the contract candidate is instructed to reply again. The contract intermediary method according to claim 1, wherein: 5. The contract mediation method according to claim 1, wherein in the orderer identification information notification step, the negotiation history is disclosed to the contract candidate. 6. A contracting candidate that stores contractor information including work contents that can be contracted by the contracting candidate in a contractor database and accepts the order contents, and the contract candidates match the order contents and the contractable work contents. 2. The contract intermediary according to claim 1, further comprising a contract candidate extracting step of presenting contractor information to the orderer and identifying a contract candidate selected by the orderer based on the contract candidate information. Method. 7. The contract candidate extraction step further stores evaluation information for the contract candidate in an evaluation database, and presents the contract candidate information based on the evaluation information. The contract mediation method described. 8. In a contractor intermediary device for mediating a contractor to an orderer for arbitrary work, request accepting means for accepting order contents to be ordered from the orderer, and a contract candidate cannot specify the orderer. In the state, for the negotiation means that mediates the negotiation between the orderer and the contract candidate, and as a result of the negotiation, the contract candidate designated by the orderer,
A contract intermediary device comprising: an orderer specifying information notifying means for notifying information specifying the orderer. 9. A computer that mediates a negotiation between the orderer and the contractor candidate in a state where the orderer and the contractor candidate cannot identify the orderer, and the request accepting means for accepting the ordering content to be ordered from the orderer. Negotiation means and the result of the negotiation,
A computer-readable storage medium recording a program for causing the contractor candidate designated by the orderer to function as an orderer identification information notifying unit for notifying information of the orderer. 10. A computer that mediates a negotiation between the orderer and the contractor candidate in a state in which the requester receives the ordering content to be ordered from the orderer and the contractor cannot identify the orderer. A program for causing the negotiation means and the ordering party identification information notifying means for notifying the contract candidate designated by the orderer as a result of the negotiation, information for identifying the orderer.