JP2003058183A - Device and program for analyzing activity - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily and exactly grasp the activity of an acting member without depending on the self-declaration of each of acting members. SOLUTION: An activity analyzing device 1 is provided with an activity item database 16, on which a specified keyword and an activity item are relationally registered, a voice input means 11 for inputting a voice, voice recognizing means 12 for recognizing the inputted voice, a counting means 13 for specifying the activity item related with the relevant keyword and performing counting for each specified activity item, an analyzing means 14 for analyzing the activity on the basis of the counted result and an output means 15 for outputting the analyzed result. When the acting member visits a client, by inputting the contents of conversations between the acting member and a responding person by this activity analyzing device 1, the activity item such as activity state or activity contents is automatically analyzed on the basis of this inputted voice and outputted as a daily activity report 4.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an activity analysis device and an activity analysis program for analyzing an activity based on activity items such as a salesperson or an investigator and the activity state and activity contents of the activity staff.

[0002]

[Prior Art] Activists such as sales staff who make a diving visit to unspecified visit destinations and investigators who conduct a questionnaire survey each decide a visit sales person or a survey activity destination in the allocated area. Perform business based on the determined activity details.
Then, after the work is finished, the activity contents are reported to the supervisor such as the activist manager. The activity content reported here is the number of activity visits (total number of visits), the number of valid interviews, the number of absences / unanswered and activity results (the number of prospective prospects found, the number of questionnaire responses).
And so on.

Conventionally, activity results can be reported by counting the actual number of products such as questionnaire answer sheets, but other activity reports, for example, reports of the total number of activities including absences and unanswered items are reported. There is a large part that relies on the self-reporting of activists engaged in activities.

By the way, it is a well-known fact that the total number of visits improves the number of prospective prospects found and the number of responses to questionnaires in the above-mentioned industries that conduct visiting sales and survey activities. Therefore, in order to properly analyze the activity content, it is important to understand how many activity members visited.

[0005]

[Problems to be Solved by the Invention] However, in the case where the activity report is self-reported as described above, if an erroneous report or a false report is made by an activist, the superior may grasp the accurate activity situation. become unable. In addition, when the supervisor manages the places where the activities have been successful, it is important to know what stage has passed until today, but the report of the activities depends on the self-declaration of the activists. Since it depends only on the subjectivity of the activist, it cannot be said that accurate information is obtained.

In view of this, the present invention provides an activity analysis device and an activity analysis program capable of easily and accurately grasping the activities of activists without depending on the self-declaration of each activist.

[0007]

The activity analysis apparatus of the present invention comprises a database in which specific keywords and activity items are registered in association with each other, means for inputting voice, and voice recognition means for recognizing the input voice. A database is searched based on the recognized voice, an activity item associated with the relevant keyword is specified, a counting means for counting for each of the specified activity items, and an analysis means for analyzing the activity based on the counted result. And means for outputting the analysis result.

According to the present invention, activity items such as the activity status and activity contents are automatically analyzed and output based on the voice input by the activist during the on-site sales and investigation activities. That is, the activities of the activists are automatically analyzed and output without depending on the self-report of each activist.
The administrator can easily and accurately grasp the activities of the activists.

Here, if the voice recognition means recognizes the voice for each speaker, it becomes possible to automatically identify the input voice for each speaker and analyze each activity. .

Further, if the analyzing means analyzes the activity items for each predetermined period, for example, for each day or each month, the activity can be grasped for each predetermined period, and the activity items can be managed in more detail. It becomes possible to do.

The activity analysis program of the present invention comprises a computer equipped with a database in which specific keywords are associated with activity items and registered, and means for inputting voice.
A voice recognition means for recognizing the input voice, a database based on the recognized voice to identify an activity item associated with the relevant keyword, a counting means for counting each of the identified activity items, and a counting result. It functions as an analysis means for analyzing the activity based on the basis and a means for outputting the analysis result.

The activity analysis program of the present invention is supplied to a computer via a communication line or a recording medium, or is recorded in a memory in the computer in advance and is executed by the computer, whereby the activity analysis apparatus described above is executed. You can get the analysis result of the activity as well.

[0013]

1 is a schematic front view of an activity analyzer according to an embodiment of the present invention, and FIG. 2 is a block diagram showing a functional configuration of the activity analyzer of FIG. In FIG.
The activity analysis device 1 according to the present embodiment has a start button 1a for starting the device, a setting button 1b for setting the device, a display unit 1c for displaying a setting screen, an input screen, etc.
Also, a microphone unit 1d for inputting voice is provided. Also,
The activity analyzer 1 includes a start-up button 1a, a setting button 1b, a control unit (not shown) that controls the display unit 1c and the microphone unit 1d, and a storage unit (not shown) that stores various information. ing.

As shown in FIG. 2, the activity analyzing apparatus 1 having the above-mentioned configuration has a voice input means 11 for inputting a voice from the microphone section 1d, a voice recognizing means 12 for identifying the input voice, and an activity based on the recognized voice. It functions as a counting unit 13 for specifying and counting items, an analyzing unit 14 for analyzing the activity based on the counted result, and an output unit 15 for outputting the analyzed result. In addition, an activity item database (hereinafter referred to as “activity item DB”) 16 in which a specific keyword defined in advance and an activity item are registered in association with each other is built in the storage unit.

FIG. 3 shows an example of an activity item DB 16 suitable for a door-to-door sales business in which a product is explained by making a dive visit and selling on the spot. For example, as shown in FIG. 3, when the conversation includes the keyword "Please ask again" (the part underlined), the activity item associated with this keyword is "deny" as the activity state. And so on.

FIG. 4 shows an activity item DB1 suitable for a sales business in which a salesperson sells clothes in response to a customer at a department store or the like.
6 shows an example. For example, as shown in FIG. 4, the activity item for the keyword “material is” is “listening for a request” as the activity content.

Here, the activity state refers to activity items at an early stage when the business activity is started, such as visit, absence, refusal, and business negotiation. In addition, the activity content refers to activity items at the stage when a business negotiation such as a proposal, a quotation, and a contract is started.

Further, the activity analysis apparatus 1 according to this embodiment.
Then, since the voice recognition unit 12 recognizes the voice for each speaker, the voice of the activist is registered in the storage unit in advance.
FIG. 5 shows an example of a setting screen displayed on the display unit 1c by pressing the setting button 1b shown in FIG. Figure 5
In the setting screen shown in, the activator voice storage button 21 is pressed, the voice of the activist himself is input by the voice input means 11, and is stored in the storage unit. The voice recognition unit 12 recognizes the voice for each speaker by determining whether the speaker is the activist himself or not (customer) based on the stored voice.

The visit button 22, absence button 23, refusal button 24, and negotiation button 25 shown in FIG. 5 are associated with the activity states of "visit,""absent,""reject," and "business negotiation" as activity items, respectively. This is for registering the keyword in the activity item DB 16. Further, the suggestion button 26, the estimate button 27, and the contract button 28 are for registering the keywords associated with the activity contents of “proposal” and “estimate” as activity items in the activity item DB 16.

The counting means 13 searches the activity item DB 16 on the basis of the voice recognized by the voice recognition means 12, and identifies the activity item associated with the relevant keyword,
Count for each of the identified activity items. For example, “Visit”, “Absent”, and “Reject” as activity items for one day activity status.
When the keywords corresponding to each of the “business talks” are recognized by the voice recognition means 12, the respective activity items associated with these recognized keywords are counted. Also, if the activity status is "Business negotiation",
"Proposal" and "estimate" as activity items for the subsequent activities
Since the keywords corresponding to the respective “signed” are recognized by the voice recognition means 12, the respective activity items associated with these recognized keywords are counted.

The analyzing means 14 analyzes the activity of each activist based on the result counted by the counting means 13. In the present embodiment, regarding the activity status of each activity member, the ratio of each activity item of absence, refusal, and business negotiation to the total number of daily visits is analyzed. Analyze the ratio of each activity item of proposal, estimate, and contract. Similarly, the analysis unit 14 also analyzes the total number and ratio of each of these activity items for each month.

The activity analyzer 1 having the above-mentioned configuration is used as follows. FIG. 6 is an explanatory diagram of a visiting sales activity using the activity analysis apparatus 1 according to the embodiment of the present invention, and FIG. 7 is a flow chart showing an activity analysis procedure by the activity analysis apparatus 1 according to the present embodiment.

In FIG. 6, an activist A carries the activity analysis apparatus 1 of this embodiment with his customers 2a, 2b, 2
Visit c sequentially. At this time, for the activity analyzer 1,
From the setting screen shown in FIG. 5, keywords indicating the respective activity states and activity contents of activist A are voice-input by voice input means 11 in advance and stored in the storage unit. In addition, voice recognition means 1 for activity items such as activity status and activity content at the visited site.
Since the voice recognition is performed by 2, the specific keyword is input to each activity item and stored in the activity item DB 16.

Then, in step S101 shown in FIG. 7, the customer sites 2a, 2b, which are visited from the activity base 3, are visited.
When visiting 2c, the activity analyzer 1 is activated to start the activity. In step S102, the speech input unit 11 of the activity analysis apparatus 1 inputs the conversation content of the activist A and the respondent B, and the voice recognition unit 12 discriminates the voices of the activator A and the respondent B to identify the keyword. . In step S103, the activity analysis device 1 searches the activity item DB 16 by the counting means 13 and counts the activity item associated with the identified keyword for each activity state (visit, absence, refusal, business negotiation).

In step S104, it is determined whether it is necessary to determine the content of the activity state. When it is necessary to determine the content of the activity state, that is, when the business talk starts in the present embodiment, the process proceeds to the next step S105. On the other hand, if the determination is not necessary, step S10 described later.
Proceed to 7. In step S105, the speech input means 11 of the activity analysis apparatus 1 inputs the negotiation details of the activist A and the respondent B, and the voice recognition means 12 identifies the keywords while distinguishing the voices of the activator A and the respondent B. . In step S106, the activity analyzer 1 uses the counting means 13
The activity item DB 16 is searched by, and the activity item associated with the identified keyword is searched for each activity content (suggestion,
(Estimate, close).

After all the customers 2a to 2c have finished visiting and returned to the activity base 3, in step S107, the result analyzed by the analysis means 14 of the activity analyzer 1 is output by the output means 15 as the activity daily report 4. Print out.

FIG. 8 shows an example of the daily activity report 4 output by the output means 15 of the activity analyzer 1. In the activity daily report 4 shown in FIG. 8, the total number and the ratio of each activity item of the activity state and the activity content, and each activity item are recognized by the voice recognition means 12 and recorded in the order of time counted by the counting means 13. Has been done.

As described above, according to the activity analyzing apparatus 1 in this embodiment, the activist activates the activity analyzing apparatus 1 when the customer 2a, 2b, 2c visits, and the microphone unit 1d.
When the conversation content between the activist and the respondent is input from, the activity items such as the activity state and the activity content are automatically analyzed based on the input voice and output as the activity daily report 4. The activity daily report 4 thus output is not based on the self-declaration of each activity member, but is automatically analyzed and output based on the content of the conversation between the activity member and the respondent. The administrator, etc. can easily and accurately grasp the activities of the activists.

[0029]

According to the present invention, activity items such as activity status and activity content are automatically analyzed and output based on the content of conversation with the respondent when an activist conducts a visiting sales business or a research activity. Therefore, the administrator, etc. can easily and accurately grasp the activities of the activists without depending on the self-report of each activist.

[Brief description of drawings]

FIG. 1 is a schematic front view of an activity analysis device according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a functional configuration of the activity analyzer of FIG.

FIG. 3 is a diagram showing an example of an activity item database.

FIG. 4 is a diagram showing another example of the activity item database.

FIG. 5 is a diagram showing an example of a setting screen.

FIG. 6 is an explanatory diagram of a visiting sales activity using the activity analyzer according to the embodiment of the present invention.

FIG. 7 is a flowchart showing an activity analysis procedure by the activity analysis device according to the present embodiment.

FIG. 8 is a diagram showing an example of a daily activity report output by an activity analysis device.

[Explanation of symbols]

1 Activity analyzer 1a Start button 1b Setting button 1c display 1d microphone part 2a, 2b, 2c Customers 3 activity bases 4 activity daily report 11 Voice input means 12 Voice recognition means 13 counting means 14 Analytical means 15 Output means 16 activity item database 21 Activist voice memory button 22 Visit button 23 Absent button 24 Rejection button 25 Business talk button 26 Suggestion button 27 Quote button 28 Close button

Claims (4)

[Claims] 1. A database in which a specific keyword is associated with an activity item and registered, and means for inputting voice.
A voice recognition unit that recognizes the input voice, a counting unit that searches the database based on the recognized voice, identifies an activity item associated with the corresponding keyword, and counts each identified activity item. An activity analysis device comprising: an analysis means for analyzing an activity based on the counted result; and a means for outputting the analyzed result. 2. The activity analysis device according to claim 1, wherein the voice recognition unit recognizes the voice for each speaker. 3. The activity analysis device according to claim 1, wherein the analysis means analyzes the activity item for each predetermined period. 4. A computer provided with a database in which a specific keyword and an activity item are associated with each other and registered, and a means for inputting a voice, a voice recognition means for recognizing the input voice, based on the recognized voice. Counting means for searching the database, identifying activity items associated with the relevant keyword, and counting for each of the identified activity items, analyzing means for analyzing activity based on the counted results, An activity analysis program that functions as a means of outputting.