JP2002312029A - Remote management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a remote management system capable of grasping a weather situation in a job site equipped with machine facilities, and speedily coping with malfunction or the like caused by the weather situation. SOLUTION: In this remote management system (parking lot management system) 1, a job site system 2 to carry out the computer control of machine facilities and the operation management of the machine facilities at the site of the machine facilities is connected to a support center (customer support center) 3 to support the job site system 2 in response to information relating to the operation management of the machine facilities from the job site system 2 via a communication line (public line) 4. The support center 3 is provided with a weather information acquiring means (CTI server, weather satellite antenna) 30, 36 to acquire weather information, and the support center 3 decides whether the peripheral area of the machine facilities is in a prescribed weather condition or not based on the weather information acquired by the weather information acquiring means 30, 36, and supports the job site system 2 if it is in the prescribed weather condition.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote management system for remotely managing an on-site system provided with mechanical equipment such as mechanical parking equipment at a support center via a communication line.

[0002]

2. Description of the Related Art Conventionally, there is a mechanical parking lot provided with a parking section for parking a vehicle and an entrance / exit section for entering / exiting the vehicle to / from the parking section. Further, in recent years, in the mechanical parking lot, a layout of a vehicle is set using a computer system, and a puzzle is required until the vehicle is placed at a predetermined position after entering the parking lot and until the vehicle leaves the parking lot. A parking lot system has also been developed that achieves high-speed exit by setting the shortest route in a system. Such a mechanical parking lot can save space and manpower, and is highly effective in crime prevention.
It is rapidly expanding its activities, especially in cities.

[0003] In the above-mentioned parking lot system, if a malfunction occurs, it may take a long time to leave the parking lot. In this case, the parking lot user waiting to leave the parking lot will be inconvenienced. Therefore, the present applicant has filed Japanese Patent Application No. 2000-346.
No. 070 discloses a parking lot management system. This parking lot management system has a site system that controls the operation of the parking lot by computer, controls the operation from entry to exit of the vehicle, and inputs information about the parking lot operation management from the site system, and Has a support center to support. Further, in this parking lot management system, these site systems and the support center are connected by a communication line in order to remotely manage the site systems at the support center. Therefore, when a failure occurs, information on the failure is transmitted from the site system to the support center, and the support center can promptly respond to the failure based on this information, thereby improving service to parking lot users. be able to.

[0004]

Problems that occur in the on-site system in the parking lot management system include various problems. For example, various parts that make up a mechanical parking lot are mechanically and electrically damaged or broken down due to aging, or floods due to heavy rain, changes in weather conditions such as snowfall due to heavy snow or freezing due to low temperature, etc. Blockade,
There is a malfunction of the sensor or failure of various parts. Among such inconveniences, in the parking lot management system, with respect to mechanical / electrical damage or failure of various parts, the failure is continuously collected by detecting various kinds of sensor information detecting the operation of various parts. Diagnosis and failure prediction are possible. However, in the parking lot management system, failure diagnosis or failure prediction cannot be performed for a failure due to a weather factor.

[0005] In the case of mechanical or electrical damage or failure due to aging, the number of parts that cause a failure can be limited to a certain extent. Can be. However, in the case of a malfunction due to a weather factor, it is difficult to select necessary components in advance, because malfunctions may occur in various parts depending on weather conditions. In addition, when abnormal weather or the like occurs, in addition to the repair of the failed component, related work such as pumping of water, snow plowing and thawing may be required. However, the parking lot management system cannot respond quickly to such related work.

[0006] Therefore, by referring to the weather condition in a generally provided weather forecast or the like, it is possible to detect that there is a possibility that a certain level of trouble may occur in the site system in the parking lot management system. However, in recent years, especially in urban areas, floods and the like due to localized heavy rain have occurred, and it is sometimes impossible to accurately grasp the weather conditions around the parking lot in general provided weather conditions.

SUMMARY OF THE INVENTION It is an object of the present invention to provide a remote management system which can grasp a weather condition in a site system having mechanical equipment and can promptly respond to a trouble due to the weather condition.

[0008]

A remote management system according to a first aspect of the present invention which solves the above-mentioned problems is a computer-controlled remote control system for remotely controlling machine equipment operated by computer control. Remote management system in which a site system that performs operation management of the machine equipment at the site of the machine equipment and a support center that supports the site system in accordance with information related to the operation management of the machine equipment from the site system are connected by a communication line The support center includes a weather information acquisition unit that acquires weather information, and the support center performs a predetermined weather condition around the mechanical equipment based on the weather information acquired by the weather information acquisition unit. It is characterized in that it is determined whether or not there is, and in the case of the predetermined weather condition, the on-site system is supported.

[0009] According to this remote management system, the support center can constantly monitor the change of the weather condition around the machine equipment based on the weather information acquired by the weather information acquisition means, and can monitor the change of the weather condition around the machine equipment. Changes in weather conditions such as heavy rain, heavy snow and low temperatures can be grasped. Therefore, this support center can quickly respond to phenomena (flooding, snow cover, freezing, etc.) due to changes in weather conditions around the machinery and equipment, and can support the on-site system.

A remote management system according to a second aspect of the present invention is the remote management system according to the first aspect, wherein the on-site system includes weather condition observing means for observing a weather condition around the mechanical equipment, and the support center includes When it is determined that the predetermined weather condition is satisfied, the site system is notified via the communication line, and the weather condition monitoring means monitors the weather condition around the mechanical equipment.

According to this remote management system, the on-site system can observe the weather condition around the mechanical equipment by the weather condition observation means. Therefore, when the support center determines that the surroundings of the machinery and equipment are under the predetermined weather conditions, the support center instructs a field system equipped with the machinery and equipment to observe the weather situation via a communication line, and thereby the vicinity of the machinery and equipment is It is possible to grasp the exact weather situation of the.

According to a third aspect of the present invention, there is provided the remote management system according to the second aspect, wherein the on-site system includes a failure diagnosis and / or a failure due to a weather factor based on a weather condition observed by the weather condition observation means. A failure diagnosis / prediction unit for performing prediction is provided, and the on-site system transmits information on failure diagnosis and / or failure prediction by the failure diagnosis / prediction unit to the support center.

According to this remote management system, in the field system, the failure diagnosis and failure prediction can be performed by the failure diagnosis prediction means due to weather factors in the mechanical equipment.
Therefore, when the information of the failure diagnosis and the failure prediction is transmitted from the site system via the communication line, the support center can promptly perform a necessary response to the site system based on the information.

According to a fourth aspect of the present invention, in the remote management system according to any one of the first to third aspects, the mechanical equipment includes a parking unit for parking the vehicle and a vehicle entering the parking unit. Equipped with an entry / exit vehicle section for leaving
It is a mechanical parking facility in which the operation from entry to exit of the vehicle is computer-controlled.

According to this remote management system, it is possible to quickly respond to a failure due to a weather factor in a mechanical parking lot facility, and to prevent a failure due to a weather factor before it occurs.

The mechanical equipment is a mechanical equipment operated under computer control, and includes, for example, a mechanical parking equipment, a chemical plant, a harbor equipment, a water and sewage treatment equipment, a large construction equipment, a play equipment and the like. In addition, the predetermined weather condition is a weather condition that may cause a failure or the like in the mechanical equipment, for example, a typhoon, a tsunami, a rainfall or snowfall exceeding a predetermined amount, a temperature lower than (or higher than) a predetermined amount. And warnings and warnings on the temperature or weather of the city. The setting of the predetermined weather conditions may vary depending on the installation location and installation conditions of the machinery and equipment, for example, when the machinery and equipment is in a cold region, in a warm region, when the machinery and equipment is on the ground, and when the equipment is underground. Or when the equipment is located in a flood prone area. Further, the periphery of the mechanical equipment includes not only the surroundings of the mechanical equipment but also the inside of the mechanical equipment. In addition, weather conditions include not only physical changes that occur in the atmosphere such as atmospheric pressure, temperature, humidity, rainfall, snowfall, but also various conditions caused by this change,
For example, it also includes the water level due to flooding, snowfall due to snowfall, freezing due to low temperature, and the like.

[0017]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, an embodiment of a remote management system according to the present invention will be described with reference to the drawings.

The remote management system according to the present invention is provided with a weather information acquisition means for acquiring weather information over a wide area in a support center so as to enable failure diagnosis and failure prediction due to weather factors in mechanical equipment. The on-site system is provided with a weather condition observation means for observing a detailed weather condition around the mechanical equipment. Further, the on-site system of the remote management system includes a failure diagnosis prediction unit that performs failure diagnosis and failure prediction based on weather factors based on the observed weather conditions. This remote management system can be applied to various types of machinery operated by computer control, but in particular, mechanical parking that requires quick response to minimize inconvenience to users in the event of a failure. It is effective when applied to parking facilities.

In the present embodiment, the remote management system according to the present invention is applied to a parking lot management system for remotely managing mechanical parking facilities automatically operated by computer control. This parking lot management system collects information from the site system at the customer support center by connecting the customer support center with a site system that performs operation management of mechanical parking facilities and the like through a public line, and stores the information in the information. Based on the support from the customer support center, it responds promptly to failures of mechanical parking facilities. In particular, this parking lot management system enables the customer support center to acquire wide-range weather information from weather satellites and the Internet, and to be able to quickly respond to failures caused by weather factors and to predict failures caused by weather factors. The system can observe weather conditions around the mechanical parking facilities.

Next, the overall configuration of the parking lot management system 1 will be described with reference to FIG. FIG. 1 is a system configuration diagram showing the overall configuration of the parking lot management system.

In the parking lot management system 1, an on-site system 2 and a customer support center 3 communicate with each other by ISDN [Integrate
d Services Digital Network] and other public lines 4. Further, in the parking lot management system 1, the customer support center 3 is connected to the database management center 5 and the design / manufacturing section 6 via an in-house network 7, and the customer support center 3 uses the public line 4 to access the Internet. I can be connected. In the parking lot management system 1, a serviceman or a parking lot user can connect to the mobile phones 8 and 9 having a function of connecting to the Internet I via the public line 4. Notebook personal computer 1
0 can also be connected. In the present embodiment, the parking lot management system 1 corresponds to the remote management system described in the claims, the customer support center 3 corresponds to the support center described in the claims, and the public line 4 It corresponds to a communication line described in the claims.

Incidentally, since the customer support center 3 is connected by the public line 4, the customer support center 3 may be arranged near the site system 2 or at a remote place. Further, one or a plurality of site systems 2 may be provided. When there are a plurality of site systems 2, the customer support center 3 remotely manages the plurality of site systems 2.

Here, referring to FIG.
An example of the mechanical parking facility 20 provided in the vehicle will be described. FIG. 2 is a perspective view of an example of a mechanical parking facility.

The mechanical parking facility 20 is provided with a parking section 20a for storing the vehicle V underground, and a vehicle V on the ground.
Entry / exit portion 20b for entering / exiting the vehicle or for a parking lot user to get on / off the vehicle V is provided. In the present embodiment, the mechanical parking facility 20 corresponds to the mechanical facility described in the claims.

The entrance / exit portion 20b is provided with an entrance / exit 20c for the vehicle V to enter and exit the vehicle, and an entrance / exit 20d for the parking lot user to enter and exit. Turntable 20e is provided.

An ITV camera 20f for monitoring the entire entrance / exit unit 20b is provided at the upper part of the entrance / exit unit 20b, and a videophone 20g for transmitting and receiving video and audio in both directions is provided on the side of the entrance / exit 20d. It is attached to one.

At the center of the turntable 20e, a vehicle V
The vehicle pallet 20h rises at the time of loading and unloading. The vehicle pallet 20h is capable of placing one vehicle V at a time and rotating integrally with the turntable 20e. Further, a lift 20i is provided below the turntable 20e. The lift 20 i is
The vehicle pallet 20h is transferred between the parking unit 20a and the entrance / exit unit 20b by moving up and down between the vehicle a and the entrance / exit unit 20b.

The parking section 20a is provided with urethane rollers 20j for moving the vehicle pallet 20h in a puzzle manner. The urethane roller 20j is driven by a motor (not shown), and can move the vehicle pallet 20h back and forth and left and right.

Next, the site system 2 will be described.
The site system 2 is constructed in a parking lot (site) where the mechanical parking facility 20 is provided. The site system 2 controls the computer of the mechanical parking facility 20 and controls the operation of the mechanical parking facility 20. I have. For that purpose, the site system 2 includes a PLC [Programmable Logic Controller] 2
1, central management device 22, remote monitoring terminal 23, weather factor failure diagnosis prediction unit 24, weather information measurement and analysis system 25,
The ITV camera 20f, the videophone 20g, the AV selector 26a, and the dial-up router 26 are connected to a LAN (Local Area Network) 27 via an Ethernet (registered trademark) [Ethernet (registered trademark)] 27. In the site system 2, a dial-up router 26 is connected to the public line 4. Further, a weather information collection device 28 and a water level gauge 29 are connected to the weather information measurement / analysis system 25. In the present embodiment, the weather factor failure diagnosis prediction unit 24 corresponds to the failure diagnosis prediction unit described in the claims, and the weather information collection device 28
And the water level gauge 29 correspond to the meteorological condition observation means described in the claims.

Incidentally, in the on-site system 2, a paid parking lot is operated by the mechanical parking equipment 20, but the business operator of each parking lot may be the business operator operating the customer support center 3. And it may be the owner of each parking lot. When the operator of the parking lot is different from the operator of the customer support center 3, the operator of the parking lot entrusts the customer support center 3 to remotely manage the parking lot. Therefore, in this case, the business operator of the parking lot becomes a customer of the customer support center 3.

The PLC 21 will be described. PLC21
Are connected to a plurality of motor drivers 21a, ..., and a plurality of sensors 21b, ..., and the sensors 21b, ..., as operation data when each motor of the mechanical parking facility 20 actually operates. .. Is a device controller that sends control signals to the motor drivers 21a,. In addition, the PLC 21
It also has a function of detecting a malfunction of each motor or the like based on sensor signals input from the sensors 21b,. Further, an operation panel 21c for administrator operation is connected to the PLC 21, and a notifying device (not shown) for notifying the customer support center 3 of the site name and input contact information by voice when a trouble occurs is installed. Have been.

The motor drivers 21a,... Are drivers for controlling the motors (not shown) for driving the turntable 20e, the lift 20i, the urethane roller 20j, and the like in the mechanical parking facility 20. is there. The sensors 21b,... Are devices for monitoring the operation of each motor and the like.

The central management unit 22 will be described. The central management device 22 controls the vehicle V in the mechanical parking facility 20.
Is a device that determines a route from entry to exit of a vehicle and gives an instruction to the PLC 21. Therefore, the central management unit 22
Includes a management screen (not shown) and a file (not shown) for storing operation data for automatically operating the mechanical parking facility 20.

The remote monitoring terminal 23 will be described. The remote monitoring terminal 23 is a site monitoring terminal having a data collection function, a failure monitoring function, a data transmission function, an external interface function, and a remote control function, and collects central management device collected data (operating data), PLC
A database is provided for storing collected data (operation data) and failure diagnosis prediction information.

The data collection function is a function of collecting operation data managed by the central management device 22, operation data acquired by the PLC 21, and failure diagnosis prediction information created by the weather factor failure diagnosis prediction unit 24. Daily data (daily data) in the operation data is periodically collected. Further, the data at the time of detecting a failure and the failure diagnosis prediction information in the operation data are collected each time.

The failure monitoring function is a function of monitoring collected data and information for each collection. The data transmission function is a function of automatically transmitting the daily data stored in the database, the data at the time of detecting a failure, and the failure diagnosis prediction information. The daily data is transmitted with the management number of the site assigned at the designated time. The transmission time and the items in the statistical data to be transmitted can be set from outside. The data at the time of detecting a defect is transmitted with a site management number assigned when the defect is detected. The failure diagnosis prediction information is transmitted with a site management number given when the information is created.

The external interface function transmits the collected data and information to the external interface of the site system 2 using a TCP / IP [Transmission Control Protocol].
ol / Internet Protocol]. The remote control function is a function that is remotely controlled by a customer support center 3 or a service person of a maintenance company via the public line 4. This function is based on the premise that the remote monitoring terminal 23 is activated in advance.

The weather factor failure diagnosis prediction unit 24 will be described. The weather factor failure diagnosis and prediction unit 24 has a function of causing the weather information measurement and analysis system 25 to collect weather information when receiving a start-up command from the weather factor failure prediction unit 33 of the customer support center 3. For this purpose, the weather factor failure diagnosis prediction unit 24 transmits an open command to the opening / closing drive unit 28c of the weather information collection device 28 to open the lid 28b (see FIG. 3), and transmits the weather information to the weather information measurement / analysis system 25. Send a collection start command. Then, the weather factor failure diagnosis / prediction unit 24 receives the weather information from the weather information measurement / analysis system 25 and the PLC 21
When the operation data of b,... (or data relating to the malfunction) is transmitted, the operation data is also received. Note that the weather factor failure diagnosis prediction unit 24 always receives the water level information from the weather information measurement and analysis system 25.

Further, the weather factor failure diagnosis prediction unit 24
Weather information from the weather information measurement and analysis system 25 and P
Has a function of creating failure diagnosis prediction information based on operation data (or data relating to a defect) of the sensors 21b,... From the LC 21. In addition, each time the weather factor failure diagnosis prediction unit 24 creates the failure diagnosis prediction information,
It has a function of transmitting this information to the remote monitoring terminal 23. The failure diagnosis prediction information includes failure information notifying that various components of the mechanical parking facility 20 have failed due to weather factors such as low temperature, high temperature, heavy rain, heavy snow, and the like, and the possibility of failure such as failure due to weather factors. This is prediction information that predicts that there is something.

The failure information is information determined from operation data of the sensors 21b,..., And is information on various parts of the mechanical parking facility 20, such as a failed motor. If no failure is determined from the operation data of the sensors 21b,..., This failure information is no information.

The prediction information is information determined from the weather information, and is information indicating that there is a possibility that a malfunction such as a failure may occur in the mechanical parking facility 20. Examples of the prediction information include rainfall alarm information, rainfall prediction alarm information, snowfall alarm information, snowfall prediction alarm information, low-temperature alarm information, freezing prediction alarm information, water level alarm information, and the like. The rainfall alarm information is alarm information when the measured amount of rainfall exceeds a set value, and is information that predicts the possibility of flooding or the like. The rainfall prediction alarm information is alarm information when the increment of the amount of rainfall per unit time (or the amount of rainfall per unit time) exceeds a set value, and is information that predicts the possibility of flooding or the like. The snowfall alarm information is alarm information when the measured amount of snowfall exceeds a set value, and is information that predicts a possibility that the vehicle V cannot enter or exit the entrance / exit 20c due to snowfall. The snowfall prediction alarm information is alarm information when an increase in the amount of snowfall per unit time (or the amount of snowfall per unit time) exceeds a set value, and the vehicle V cannot enter or exit the entrance / exit 20c due to snow. This is information that predicts the possibility of being possible. Low-temperature alarm information is alarm information when the measured temperature falls below a set value.
This is information that predicts the possibility of motor abnormality or freezing due to low temperature. The freezing prediction alarm information is alarm information when the measured temperature falls below the set value during the set period, and is information that predicts the possibility of freezing. Water level alarm information
Alarm information when the water level is measured even a little,
This is information to notify the inundation. By the way, if the mechanical parking facility 20 is flooded, the motor will fail, the sensor will be erroneously detected,
Problems such as deterioration of each part occur.

When receiving the stop command from the weather factor failure prediction unit 33 of the customer support center 3, the weather factor failure diagnosis / prediction unit 24 receives the stop command from the weather information measurement / analysis system 2.
5 has a function of terminating the collection of weather information. For this purpose, the weather factor failure diagnosis prediction unit 24 transmits a closing command to the opening / closing drive unit 28 c of the weather information collection device 28 and
b is closed (see FIG. 3), and a weather information collection end command is transmitted to the weather information measurement / analysis system 25.

The weather information measurement / analysis system 25 will be described. The meteorological information measurement / analysis system 25 has a function of receiving the measurement data of the humidity, pressure, temperature, rainfall, and snowfall from the meteorological information collection device 28 when receiving the collection start command from the weather factor failure diagnosis prediction unit 24. . Further, the meteorological information measurement / analysis system 25 calculates the humidity, pressure, temperature, rainfall and snowfall per unit time, and the amount of increase or decrease thereof, and counts the low-temperature time lower than the set value, and calculates the weather condition. It has the function of analyzing. And
The meteorological information measurement / analysis system 25 has a function of transmitting meteorological measurement data and an analysis result to the weather factor failure diagnosis / prediction unit 24 as weather information.

The meteorological information measurement and analysis system 25
When a collection end command is received from the weather factor failure diagnosis and prediction unit 24, it has a function of ending the acquisition, analysis, and transmission of weather information of meteorological measurement data.

Further, the weather information measurement / analysis system 25
Has a function of constantly taking in water level measurement data from the water level gauge 29 and monitoring inundation in the mechanical parking facility 20. Then, the weather information measurement / analysis system 25 has a function of transmitting the water level information to the weather factor failure diagnosis / prediction unit 24 when the water level is at least a little. The constant monitoring of inundation is that even if the surroundings of the mechanical parking lot 20 are not in a weather condition that would cause flooding, there is a risk of flooding downstream of the river in the event of a torrential rain upstream of the mechanical parking lot 20. Because there is.

The weather information collecting device 28 will be described with reference to FIG. FIG. 3 is a schematic configuration diagram of the weather information collecting device. The weather information collection device 28 is installed outdoors near the mechanical parking facility 20,
This is a device for observing the weather conditions around. The weather information collecting device 28 measures the humidity, the atmospheric pressure, the temperature, the amount of rainfall and the amount of snowfall, and transmits the measured data to the meteorological information measurement and analysis system 2.
Send to 5. Therefore, the weather information collecting device 28
It comprises a housing box 28a, a lid 28b, an open / close drive unit 28c, an outside air hygrometer 28d, a barometer 28e, an outside air thermometer 28f, and a rainfall / snowfall meter 28g.

The storage box 28a is a box having an open top, and includes an outside air hygrometer 28d, a barometer 28e, and an outside air thermometer 28.
f and a rainfall / snowfall meter 28g are stored. Lid 28b
Is a lid of the storage box 28a. The inside of the storage box 28a is sealed by closing the upper opening of the storage box 28a, and the inside of the storage box 28a is opened to the outside by opening the upper opening of the storage box 28a. Let's go. Opening / closing drive 2
Reference numeral 8c denotes a drive unit for opening and closing the lid 28b.
Are driven to open, and the lid 28b is driven to close by a close command. Thus, the storage box 2 is formed by the lid 28b.
The reason for opening and closing 8a is to protect the outside air hygrometer 28d, the barometer 28e, the outside air thermometer 28f, and the rainfall / snowfall meter 28g from the bad outdoor environment except when the weather condition is observed. This is particularly effective in urban areas where there is a lot of exhaust gas and dust.

The outside air hygrometer 28d is a measuring device for measuring the humidity of the outside air, and outputs the measured humidity as an electric signal. The barometer 28e is a measuring device that measures the atmospheric pressure, and outputs the measured atmospheric pressure as an electric signal. Outside air thermometer 28
f is a measuring device for measuring the temperature of the outside air, and outputs the measured air temperature as an electric signal. 28g rainfall / snowfall meter
Is a measuring device for measuring rainfall and snowfall, and outputs the measured rainfall and snowfall as electric signals. These measuring instruments 28d to 28g transmit the measured data to the meteorological information measurement and analysis system 25.

The water level gauge 29 is installed at the lowermost part of the mechanical parking facility 20 and measures the water level.
The measured water level is output as an electric signal. Then, the water level gauge 29 transmits the measured data to the weather information measurement / analysis system 25.

Next, the dial-up router 26 will be described. The dial-up router 26 is a device that permits connection to an incoming request (connection request) from outside the site system 2. This incoming request includes a PPP [Point-to-
Point Protocol] connection and telephone connection. The dial-up router 26 sets a dedicated incoming number for each of these incoming requests, performs authentication based on caller ID notification, and then permits connection.

Next, the customer support center 3 will be described. The customer support center 3 is located at a location away from the parking lot (site), collectively manages all reports on parking lot problems, listens to the contents of the report, analyzes the problems, and performs maintenance as necessary. The site system 2 is supported by making a dispatch request to the company. For that purpose, the customer support center 3
An I [Computer Telephony Integration] server 30, centralized monitoring terminals 31, 31, a plasma display 32, a weather factor failure prediction unit 33, and a satellite image reception analysis system 34 are connected by a LAN 35. A weather satellite antenna 36 is connected to the satellite image reception analysis system 34. Note that the customer support center 3 supports the on-site system 2 in a 24-hour resident system. In the customer support center 3, a procurement unit for procuring and sending repair parts is also installed. In the present embodiment, the weather satellite antenna 36 is one of the weather information acquisition means described in the claims.
Equivalent to one.

The CTI server 30 will be described. CT
The I server 30 is a receiving server for receiving information related to the operation management of the mechanical parking facility 20 from the site system 2 and a failure report (defect data, failure diagnosis prediction information, etc.), and a schedule table of the customer support center 3. Has a function as a transmission server for transmitting an e-mail to the mobile phone 8 of the service person in charge according to the above. The fault report includes an automatic report by a PPP connection from the site system 2, a voice report from a reporter installed in the PLC 21, a phone call from a parking lot site manager or a parking lot user, and a CTI server. At 30, all of these reports are accepted.

The CTI server 30 has a function of connecting to the Internet I and acquiring wide-area weather information from the weather information distribution site W. The acquired weather information is transmitted to the weather factor failure prediction unit 33. By the way,
The weather information distribution site W is a site that distributes wide area weather information and weather forecasts via the Internet I, and is operated by the Japan Meteorological Agency and private companies. Therefore, in the present embodiment, the CTI server 30 also corresponds to one of the weather information acquisition means described in the claims.

Further, the CTI server 30 is also provided with a videophone 30a. This videophone 30a
An image of the vicinity of the entrance / exit section 20b in the parking lot is acquired by a call from the customer support center 3 at the time of reporting a failure (see FIG. 3), or the location of the failure is reported by a serviceman or on-site worker dispatched for troubleshooting. It is for acquiring image information of the vicinity and also for talking with a parking lot manager or the like.

The central monitoring terminals 31, 31 will be described. When the CTI server 30 receives the malfunction report or the alarm information from the weather factor failure prediction unit 33, the centralized monitoring terminals 31, 31 support the trouble handling work based on the malfunction data and the alarm information transmitted together with the report. Is a site support terminal that transmits support request information for requesting a request to related departments. The centralized monitoring terminals 31 and 31 respond efficiently to the centralized monitoring terminals 31 and 31 while referring to the case information, various history information, and data and information relating to the defectiveness from the remote monitoring terminal 23 at the time of reporting a defect from a parking lot user or the like. A built-in CS application is provided. In the present embodiment, in order to respond to a malfunction report and alarm information reception,
Two centralized monitoring terminals 31, 31 are provided. The centralized monitoring terminals 31, 31 are also provided with telephones (not shown) in order to respond to telephone reports from parking lot site managers and parking lot users. However, it is considered that the notification frequency is low, so that routing control or the like is not performed, and one of the two telephones is preferentially ringed or simultaneously ringed.

Next, the plasma display 32 will be described. The plasma display 32 switches and displays an image received from the videophone 30a and an image displayed on the screen of the centralized monitoring terminal 31.

The weather factor failure prediction unit 33 will be described. The weather factor failure prediction unit 33 transmits the alarm information to the central monitoring terminal 31 when the parking lot remotely controlled based on the wide area weather information is determined to have predetermined weather conditions, It has a function of observing detailed weather conditions in the on-site system 2 of the car park. For this purpose, the weather factor failure prediction unit 33 transmits the satellite alarm information from the satellite image reception analysis system 34 and the CTI server 3
In addition to receiving the weather information of the weather information distribution site W taken in at 0, the parking lot information from the database management server 50 is taken. Each time the weather information of the weather information distribution site W is updated, the weather factor failure prediction unit 33 remotely manages the area in a region where a weather warning or a warning is issued, a low temperature region, or a rainfall or snowfall region. If a parking lot exists, site alarm information including the weather information and the installation location information of the parking lot is created.

Further, when there is satellite alarm information and / or site alarm information, the weather factor failure prediction unit 33 collects detailed weather information around the corresponding parking lot and performs failure analysis based on the collected data. Judge as necessary. Therefore, the weather factor failure prediction unit 33 transmits the satellite alarm information and / or the site alarm information to the central monitoring terminal 31 as the alarm information and transmits the start command to the weather factor failure diagnosis prediction unit of the corresponding parking lot site system 2. 24, and further stores the alarm information. When the latest satellite alarm information and / or site alarm information is not included in the stored alarm information, the weather factor failure prediction unit 33 collects detailed weather information around the corresponding parking lot. It is determined that there is no need for failure analysis based on the collected data. Thus, the weather factor failure prediction unit 33 transmits a stop command to the weather factor failure diagnosis prediction unit 24 of the corresponding parking lot site system 2 and deletes the stored alarm information. In the present embodiment, the weather conditions under which the satellite alarm information and the site alarm information are created correspond to the predetermined weather conditions described in the claims.

The satellite image reception analysis system 34 will be described. The satellite image reception / analysis system 34 uses the weather satellite S
When the parking lot remotely managed is based on the predetermined image data based on the image data, alarm information is created and the information is transmitted to the weather factor failure prediction unit 33. Therefore, the satellite image reception / analysis system 34 analyzes the weather satellite antenna 3 in order to analyze changes in weather conditions over a wide area.
6 is provided. Then, the satellite image reception analysis system 34
Captures image data captured by the weather satellite S received by the weather satellite antenna 36, and captures parking lot information from the database management server 50. The satellite image reception analysis system 34 analyzes the moving state of clouds, the area and amount of rainfall, the area and amount of snowfall, the ground surface temperature, and the like based on the image data. Further, based on the analysis result, if there is a parking lot managed in a low-temperature area or in an area such as a rainfall area or a snowfall area, the satellite image reception analysis system 34 uses the weather information and the parking area. Create satellite alarm information consisting of information on the installation location of the satellite. Then, the satellite image reception analysis system 34 transmits the satellite alarm information to the weather factor failure prediction unit 33.

Incidentally, the meteorological satellite S is a geostationary satellite and captures a cloud image of the earth. And the meteorological satellite S
Transmits this cloud image data to the earth as radio waves.

The LAN 35 will be described. LAN35
Are connected to the LAN 52 of the database management center 5 and the LAN 61 of the design / manufacturing unit 6 via the in-house network 7. Therefore, the customer support center 3 can contact these bases.

Next, the database management center 5 will be described. The database management center 5 is configured by connecting a database management server 50 and a mail server 51 via a LAN 52. Note that LAN5
2 includes a web server (not shown) and Notes ("Notes" is a registered trademark of Lotus Corporation in the United States.)
A server (not shown) is connected.

The database management server 50 is a database for storing and managing data relating to faults, fault diagnosis prediction information, information regarding customers, and information regarding parking lots such as installation locations and installation conditions transmitted from the site system 2. Server. Mail server 51
Is a server for sending e-mails to related departments.

The WEB server is connected to the central monitoring terminals 31 and 3
In order to cooperate with the CS application installed on the PC, the display part of the reception information such as the data regarding the failure and the failure diagnosis prediction information is JAVA (“JAVA”
It is a registered trademark of Sun Microsystems, USA. ) Is a server on which a WEB application is constructed.

The Notes server has the central monitoring terminals 31 and 3
1 is a server for exchanging data between a database whose registration has been updated by a CS application installed in the database 1 and a database for reference and registration by employees.

Next, the design / manufacturing unit 6 will be described. In the design / manufacturing section 6, the personal computer 60 is connected to the LAN.
61. The personal computer 60 is handled by a programmer or the like who has created a control program for the mechanical parking facility 20 and a management program for the site system 2.

Next, the mobile phones 8 and 9 will be described.
The mobile phones 8 and 9 are mobile phones having a function of connecting to the Internet I. The mobile phone 8 is a mobile phone carried by a service person of a maintenance company, and the mobile phone 9 is a mobile phone carried by a parking lot user.

Next, the notebook personal computer 1
0 will be described. The notebook personal computer 10 is carried by a creator of, for example, a control program for the mechanical parking facility 20 and a management program for the on-site system 2. 2, to send to
Alternatively, it is carried by a service technician of a maintenance company, and is connected to the public line 4 to transmit data relating to a failure, failure diagnosis prediction information, and the like.

Referring to FIGS. 1 to 3, the operation of the parking lot management system 1 for dealing with a problem caused by weather factors will be described. Here, the processing performed by the weather factor failure prediction unit 33 of the customer support center 3, the processing performed by the weather factor failure diagnosis prediction unit 24 of the site system 2, and the work performed by the customer support center 3 to handle the failure diagnosis prediction based on weather factors will be described. .

First, the processing in the weather factor failure prediction section 33 of the customer support center 3 will be described with reference to the flowchart of FIG. FIG. 4 is a flowchart illustrating a process performed by the weather factor failure prediction unit.

The weather factor failure prediction section 33 is always in a state where information from the satellite image reception analysis system 34 can be received. Upon receiving the satellite alarm information from the satellite image reception analysis system 34, the weather factor failure prediction unit 33 recognizes the installation location of the corresponding parking lot from the satellite alarm information (S1).

Further, the weather factor failure prediction unit 33 calculates the CT
It is in a state where information on the weather information distribution site W from the I server 30 can be received, and data on the parking lot has been fetched from the database management server 50. The weather factor failure prediction unit 33 checks the weather information from the weather information distribution site W and the information on the parking lot, and creates the site alarm information in the case of the above-mentioned condition (S2).

Then, the weather factor failure prediction unit 33 determines whether there is any new information in the received satellite alarm information or / and the created site alarm information (S3). If there is no new information, the process proceeds to S7 without performing the processes from S4 to S6.

If there is new information, the weather factor failure prediction unit 33 transmits the new satellite alarm information and / or site alarm information to the central monitoring terminal 31 as alarm information. With this information, the central monitoring terminal 31
Then, detailed weather information can be collected and a parking lot for which a failure is predicted due to weather factors can be recognized.

Subsequently, the weather factor failure prediction unit 33 predicts the weather factor failure diagnosis of the parking lot (site system 2) based on the parking lot information included in the new satellite alarm information and / or the site alarm information. A start command is transmitted to the unit 24 (S5). With this transmission, the corresponding site system 2 starts collecting detailed weather information, creates failure diagnosis prediction information based on the weather information, and transmits the information to the central monitoring terminal 31. As a result, in the customer support center 3, information on failure diagnosis and failure prediction based on accurate weather information at each parking lot is gathered, and troubles due to weather factors can be dealt with.

Further, the weather factor failure prediction section 33 stores the new satellite alarm information and / or site alarm information as alarm information (S6).

After storage, the weather factor failure prediction unit 33 compares and stores all the parking lots in the stored alarm information with all the parking lots in the latest satellite alarm information and site alarm information. It is determined whether there is a parking lot that can be released in the alarm information (S
7). That is, the stored alarm information includes the alarm information of all the parking lots for which it is determined that it is necessary to collect weather information around the parking lot. In addition, the latest satellite alarm information and site alarm information include the current alarm information of the parking lot where it is determined that it is necessary to collect weather information around the parking lot. Therefore, the stored alarm information may include alarm information of a parking lot that does not currently require collection of weather information around the parking lot. Therefore, the alarm information of the parking lot that is no longer needed is deleted, and the collection of the weather information in the corresponding parking lot (site system 2) is terminated. Incidentally, the parking lot for which the collection of the weather information is ended is a parking lot in which the weather conditions are good in the wide area weather information and there is no fear of trouble such as breakdown due to weather factors.

If all parking lots match in the comparison in S7, it can be determined that it is necessary to collect weather information for all of the stored parking lots of alarm information, and there is no parking lot that can be released. Therefore, the weather factor failure prediction unit 33 returns to the processing of S1 as it is, and repeatedly executes the processing described above.

On the other hand, if there is a parking lot that does not match in the comparison in S7, it can be determined that there is a parking lot that does not need to collect weather information among the parking lots of the stored alarm information. The parking lot may be released. Therefore, the weather factor failure prediction unit 33 erases the alarm information of the parking lot that may be canceled, and the weather factor failure diagnosis prediction unit 2 of the parking lot (on-site system 2) that may cancel the alarm.
4 is sent a stop command (S8). After the transmission, the weather factor failure prediction unit 33 returns to the processing of S1, and repeatedly executes the above-described processing.

Next, the processing in the weather factor failure diagnosis prediction unit 24 of the site system 2 will be described with reference to the flowchart of FIG. FIG. 5 is a flowchart showing the processing in the weather factor failure diagnosis prediction unit.

The weather factor failure diagnosis / prediction unit 24 is always waiting to receive a start command from the weather factor failure prediction unit 33 of the customer support center 3 (S10).

When receiving the start command, the weather factor failure diagnosis / prediction unit 24 transmits an open command to the weather information collection device 28 and transmits a collection start command to the weather information measurement / analysis system 25 (S11). Then, in the weather information collection device 28, the lid 28b is opened by the opening / closing drive unit 28c, and the outside air humidity meter 28d, the barometer 28e, and the outside air temperature meter 28
f and the rainfall / snowfall meter 28g start measurement.

Subsequently, the weather factor failure diagnosis prediction unit 24
While receiving the weather information from the weather information measurement and analysis system 25 (S12), the PLC 21 detects the sensor 21b,.
If the operation data (or the data relating to the malfunction) is transmitted, the operation data is also received.

Then, the weather factor failure diagnosis prediction unit 24
Based on the received weather information, failure diagnosis prediction information is created (S13). By the way, this failure diagnosis prediction information is
If there is no such failure information or prediction information, it is not created.

The weather factor failure diagnosis prediction unit 24 determines whether there is failure diagnosis prediction information (S14). And
If there is no failure diagnosis prediction information, the weather factor failure diagnosis prediction unit 24 proceeds to the processing of S16. On the other hand, when there is the failure diagnosis prediction information, the weather factor failure diagnosis prediction unit 24 transmits the failure diagnosis prediction information to the remote monitoring terminal 23 (S
15). Then, the remote monitoring terminal 23 immediately transmits the failure diagnosis prediction information to the central monitoring terminal 31 of the customer support center 3. At this time, the weather factor failure diagnosis prediction unit 24 can also transmit the failure diagnosis prediction information to the central management device 22 via the Ethernet 27. Thus, the central management device 22 can automatically move the vehicle pallet 20h to the uppermost position, which is the evacuation position, for example, when a heavy rain alarm occurs.

Then, the weather factor failure diagnosis prediction unit 24
The reception of the stop command from the weather factor failure prediction unit 33 of the customer support center 3 is confirmed (S16). If not received, the weather factor failure diagnosis prediction unit 24
Returns to the processing of S12 in order to continue collection of weather information and creation of failure diagnosis prediction information. On the other hand, in the case of reception, the weather factor failure diagnosis prediction unit 24 transmits a close command to the weather information collection device 28 to end collection of the weather information and creation of the failure diagnosis prediction information. A collection end command is transmitted to the information measurement / analysis system 25 (S17). Then, in the weather information collecting device 28, the lid 28b is closed by the opening / closing drive unit 28c, and the measurement of the outside air hygrometer 28d, the barometer 28e, the outside air thermometer 28f, and the rainfall / snowfall amount meter 28g ends. After the transmission, the weather information collection device 28 returns to the process of S10 and waits for reception of the activation command from the weather factor failure prediction unit 33.

Finally, the corresponding operation in the customer support center 3 when a failure diagnosis is predicted due to weather factors will be described with reference to FIG.

In the on-site system 2, as described above, the weather condition is observed according to the command from the customer support center 3, and failure diagnosis prediction information is created (W1). Immediately after the creation, the site system 2 automatically reports failure diagnosis prediction information (W2).

When the customer support center 3 receives the automatic notification, the CTI server 30 authenticates the connection permission as in the case of receiving the daily statistical data. In particular, in the case of a notification notifying the occurrence of a failure such as reception of failure diagnosis prediction information, the CTI server 30 generates an alarm sound and transfers the information at the time of occurrence of the failure to the central monitoring terminal 31.

The failure diagnosis prediction information is transmitted to the database management server 50 via the company network 7 and the LAN 52. Further, the failure diagnosis prediction information is transmitted from the mail server 51 to the personal computer 60 such as the design / manufacturing unit 6 via the in-house network 7 and the LAN 61, and is fed back to the design / manufacturing unit 6.

The support at the time of failure occurrence such as failure diagnosis prediction is performed mainly on the CS application mounted on the centralized monitoring terminal 31, and the screen of the CS application is composed of a site history and a list of cases. . The site history includes a maintenance manual, drawing information, and collected data. The case list includes spare parts stock information, administrator settings, and maps. In the case of automatic notification, first, a list of cases of the site system 2 is displayed on the screen of the CS application (W
3).

Incidentally, on the screen of the case list, a management number, a site name, a model, an address, and the like are displayed. Also, on the left side of this screen, site number history display,
Buttons for a maintenance manual, drawing information, and collected data are displayed, and below the buttons, spare information, a map, a manager, and an end button are displayed. Then, desired data is displayed by clicking each button.

For example, when a site history display button displayed on the upper left of the case list screen is clicked, a site history screen is displayed. The site history screen is composed of screens of matter information, contact information, defect history, and maintenance history. Further, at the top of the screen, information on a maintenance and inspection company (maintenance company), site manager, management company, and owner corresponding to the case are displayed. On this screen, a TEL call button is also displayed. By clicking this button, a call can be made to the other party to make a call. When the reported defect is determined to be a new defect by the operator, a new record is created by clicking a new creation button.

As described above, in addition to the automatic notification, the notification includes a voice notification from a notification device provided in the PLC 21 and a telephone notification from a parking lot site manager or a parking lot user. is there. In the case of voice notification, the caller's number is identified and the content of the call is automatically recorded. In the case of telephone notification, when the site can be identified by the caller number, a modal dialog is displayed, and after the automatic screen switching is confirmed by the operator, the site history screen of the matching item is displayed. On the other hand, when it is impossible to specify the site by the caller number in the telephone report, the operator specifies the site from the case list screen and displays this site history screen.

Then, in the customer support center 3,
Based on the failure diagnosis prediction information, the details of the failure are grasped from the failure information, and measures against weather factors for preventing the failure from the prediction information are examined (W4). If a failure has already occurred, the customer support center 3 requests technical support from a technician of the design / manufacturing section 6 as necessary (W5), and procures repair parts to the procurement section in the customer support center 3. , A request for shipping (W6). In response to this request, the design and manufacturing department 6 provides technical support (W
7) The procurement department checks the remaining number of maintenance parts, and if there is no stock, an automatic order is placed (W8).

Further, at the customer support center 3,
Consider the necessary countermeasures for the problems that are or will occur due to weather factors from the forecast information. For example, in the case of rainfall alarm information, rainfall prediction alarm information or water level alarm information, the necessity of a water pump or dryer is considered, and in the case of snowfall alarm information or snowfall prediction alarm information, the necessity of snow removal tools etc. Consider the nature,
In the case of low-temperature alarm information or freeze prediction alarm information, the necessity of a heater or the like is examined. As a result of the examination, the customer support center 3 examines whether work on the site system 2 is necessary in order to prevent a malfunction such as a failure.
These studies may be performed by the maintenance company by sending the failure diagnosis prediction information directly to the maintenance company.

Then, at the customer support center 3,
If a failure has already occurred or if it is determined that work to prevent trouble in the site system 2 is necessary, the operator calls the maintenance company to request a dispatch, or directly calls the mobile phone 8 of a serviceman ( W9). In this telephone communication, in addition to the failure state or the weather state based on the failure diagnosis prediction information, information on the equipment required for the above-described examination is also communicated.

When the service person arrives at the site, the customer support center 3 reports a local arrival report to the maintenance company (service person) by the service person (W10), and issues a trouble recovery instruction (W1).
1). And, by the service person, local situation interview,
Site confirmation and field survey are performed (W12). Furthermore, in the event of failure, a serviceman will replace the faulty part, and / or in the case of failure prevention measures, use various devices to prevent phenomena caused by weather factors (flooding, snow, freezing, etc.). Measures are taken and recovery measures are taken (W1
2). After the completion of the recovery measures, the serviceman sends a recovery completion report to the customer support center 3 (W13). These communications may be made by phone or CT
The communication is performed between the I server 30 and the notebook personal computer 10 or the mobile phone 8 carried by the service person. In addition, each apparatus may be prepared in advance in each parking lot or may be a maintenance company.

When a worker is present at the site (parking lot), recovery measures can be taken by giving a work instruction to this worker from the customer support center 3 by telephone or a reporter. In this case, devices such as a water pump, a dryer, a snow removal tool, and a heater need to be prepared in advance in each parking lot. In addition, each of these devices
It is prepared according to the weather conditions at the place where the parking lot is installed.

Further, service operation is performed by a service person, and a presence check is performed (W14). When the serviceman confirms that the operation is normal, a normal operation confirmation report is made (W1).
5) The work content is reported (W16).

At the maintenance company, a second report is created (W17).
Sent to At the customer support center 3, a trouble report is created based on the dispatch report (W1).
8). Further, in the maintenance company, a report is sent to the customer (W19).

Further, at the customer support center 3,
A detailed report is created as required (W20), and a customer is contacted (W21).

According to the parking lot management system 1, since the customer support center 3 can collect wide-area weather information from the weather satellite S and the weather information distribution site W, the remote management based on the weather information is performed. We can grasp the weather situation of the parking lot. Therefore, the customer support center 3 can instruct the site system 2 having a bad weather condition to collect detailed weather information in the site system 2 via the public line 4.

Further, according to the parking lot management system 1, the weather information collection device 28 and the water level gauge 29
With this, it is possible to observe the weather conditions around the mechanical parking facility 20 and to perform failure diagnosis and failure prediction based on weather factors based on the observed weather conditions. And
The on-site system 2 can immediately transmit information on failure diagnosis and failure prediction due to these weather factors to the customer support center 3 via the public line 4.

As a result, even if various phenomena (flooding, snow cover, freezing, etc.) occur due to weather factors in the parking lots scattered all over the country, the parking lot management system 1 can quickly perform the processing. It is possible to respond according to the phenomenon. Therefore, according to the parking lot management system 1, it is possible not only to quickly repair a failure of the mechanical parking facility 20, but also to prevent a failure such as a failure in the mechanical parking facility 20. As a result, the inconvenience to the parking lot user can be eliminated as soon as possible, and the inconvenience to the parking lot user can be prevented.

Further, since the weather information collecting device 28 of the site system 2 is provided with the lid 28b and the opening / closing drive unit 28c,
At the time of non-measurement, each of the measuring instruments 28d to 28g can be protected from an external bad environment. As a result, each measuring instrument 28d
Failures of up to 28 g are reduced, and the durability of the weather information collecting device 28 is improved.

The embodiments of the present invention have been described above. However, the present invention is not limited to the above-described embodiments, but may be embodied in various forms. For example, in the present embodiment, the predetermined weather condition is the weather condition when the satellite alarm information and the site alarm information are created. However, the present invention is not limited to this condition. Various conditions may be set according to the parking lot in consideration of characteristics and the like. In the present embodiment, an example of the failure diagnosis prediction information has been described. However, the present invention is not limited to this example, and various information may be set in accordance with the parking lot. Further, in the present embodiment, the communication line is constituted by a public line such as ISDN, but may be constituted by another communication line such as a dedicated line. Also, in this embodiment, the devices (pumps, heaters, etc.) for eliminating various phenomena due to weather factors are handled by a serviceman or a worker, but each device that can be remotely controlled is provided in each parking lot. By doing so, the weather factor failure diagnosis prediction unit 2 of the site system 2
4 or the weather support failure prediction unit 33 of the customer support center 3 may be configured to automatically operate by remote control.

In the present embodiment, the customer support center is configured to acquire weather information from a weather satellite and a weather information distribution site. However, the customer support center may acquire weather information from either one of them. Forecasts and the like may be used. Further, in this embodiment, each measuring instrument is housed in the weather information collecting device, and can be opened and closed with a lid, and the weather condition is observed only when instructed by the customer support center. It may be configured to be exposed to the outside air, and may be configured to constantly observe the weather condition by each measuring instrument. Further, in this embodiment, the remote management system according to the present invention is applied to a parking lot management system for remotely managing mechanical parking lot equipment. However, chemical plants, harbor facilities, water and sewage treatment facilities, large construction machinery facilities, The present invention may be applied to a system for remotely managing other mechanical equipment such as equipment.

[0109]

According to the remote management system according to the first aspect of the present invention, the support center can grasp the change in the weather condition around the machinery and equipment, so that the support center can quickly operate the on-site system according to the change in the weather condition. Can help. As a result, the serviceability of the remote management system to the field system is improved.

In the remote management system according to the second aspect of the present invention, it is possible to observe the weather condition around the machinery and equipment in the on-site system, so that the support center determines that the surroundings of the machinery and equipment are in the predetermined weather condition. In such a case, an accurate weather condition around the machinery and equipment can be grasped by observing with a site system.

Since the remote management system according to the third aspect of the present invention can perform failure diagnosis and failure prediction due to weather factors in the on-site system, the support center uses the information on the failure diagnosis and failure prediction from the on-site system. The necessary response can be promptly made to the site system based on the information.

[0112] The remote management system according to claim 4 of the present invention can quickly respond to a failure due to a weather factor in a mechanical parking lot facility and can prevent a failure due to a weather factor before it occurs.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram showing an overall configuration of a parking lot management system according to the present embodiment.

FIG. 2 is a perspective view of an example of a mechanical parking facility according to the present embodiment.

FIG. 3 is a schematic configuration diagram of the weather information collecting device of FIG. 1;

FIG. 4 is a flowchart illustrating a process in a weather factor failure prediction unit in FIG. 1;

FIG. 5 is a flowchart showing a process in a weather factor failure diagnosis prediction unit in FIG. 1;

FIG. 6 is an explanatory diagram showing work performed by a customer support center for failure diagnosis prediction due to weather factors according to the present embodiment.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Parking management system (remote management system) 2 ... On-site system 3 ... Customer support center (support center) 4 ... Public line (communication line) 20 ... Mechanical parking facilities ( 20a ・ ・ ・ Parking unit 20b ・ ・ ・ Ingress / exit unit 24 ・ ・ ・ Meteorological factor failure diagnosis prediction unit (failure diagnosis prediction means) 25 ・ ・ ・ Meteorological information measurement / analysis system 28 ・ ・ ・ Meteorological information collection device ( Meteorological condition observing means) 28d ・ ・ ・ Outdoor hygrometer 28e ・ ・ ・ Barometer 28f ・ ・ ・ Outdoor thermometer 28g ・ ・ ・ Rainfall / Snowfall meter 29 ・ ・ ・ Water level indicator (Meteorological condition observing means) 30 ・ ・ ・CTI server (meteorological information acquisition means) 33: weather factor failure prediction unit 34: satellite image reception analysis system 36: weather satellite antenna (meteorological information acquisition means) I: Internet S - weather satellite W ··· weather information distribution site

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) // G08G 1/14 G08G 1/14 A F term (Reference) 5H180 AA01 BB05 BB15 BB17 BB18 CC04 EE13 KK02 5H223 AA01 AA20 DD07 DD09 EE13 5K101 KK11 KK12 LL01 LL12 MM07 NN03 NN06 NN18 NN21

Claims (4)

[Claims] An on-site system for performing computer control and operation management of the machine equipment at a site of the machine equipment in order to remotely manage the machine equipment operated by computer control, and operating the machine equipment from the on-site system. A remote management system that is connected to a support center that supports the site system in accordance with management-related information via a communication line, wherein the support center includes a weather information acquisition unit that acquires weather information; The center determines whether or not the surroundings of the mechanical equipment are in a predetermined weather condition based on the weather information obtained by the weather information obtaining means, and supports the site system in the case of the predetermined weather condition. A remote management system. 2. The on-site system includes weather condition observing means for observing a weather condition around the mechanical equipment, and the support center transmits the on-site system to the on-site system when it is determined that the predetermined weather condition is satisfied. 2. The remote management system according to claim 1, wherein the notification is made via the communication line, and the weather condition monitoring means monitors the weather condition around the mechanical equipment. 3. The on-site system includes a fault diagnosis and prediction unit that performs a fault diagnosis and / or a fault prediction based on a weather factor based on a weather condition observed by the weather condition observation unit. 3. The remote management system according to claim 2, wherein information of failure diagnosis and / or failure prediction by prediction means is transmitted to the support center. 4. The mechanical equipment includes a parking unit for parking a vehicle and an entrance / exit unit for entering / exiting the vehicle from / to the parking unit, and an operation from entry to exit of the vehicle is computer-controlled. The remote management system according to any one of claims 1 to 3, wherein the remote management system is a mechanical parking facility.