JP2002358268A - Information collection system - Google Patents

Abstract

(57) [Summary] [Problem] When conducting a questionnaire to users via the Internet, many users answer the questionnaire without building a Web site on which the questionnaire is posted. SOLUTION: In a company 20, a user terminal 10-1 is provided.
When collecting information input through the Internet 30 via the Internet 30, a questionnaire screen for inputting information at the user terminals 10-1 to 10-n is determined in advance among the questionnaire screens. Only the area is the user terminal 10
-1 to 10-n is transmitted to the user terminals 10-1 to 10-n by e-mail in a form in which information can be input.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information collection system for collecting information by conducting a questionnaire via a public network such as the Internet, and more particularly, to collecting information by performing a questionnaire using an electronic mail. About the system.

[0002]

2. Description of the Related Art In general, a company or a store that sells a product or the like conducts a questionnaire on a product or the like to be sold to a consumer, and examines a plan of a product or the like in the future based on a response to the questionnaire. This is done as an effective means in corporate strategy. In addition to the questionnaire on products to be sold, a questionnaire on consumers may be conducted, and the answer to this questionnaire may be used for planning of products or the like in the future.

[0003] With the rapid spread of the Internet and personal computers in recent years, such questionnaires are increasingly conducted via the Internet.

FIG. 4 is a diagram showing an example of a conventional information collection system.

In this conventional example, as shown in FIG. 4, a plurality of user terminals 110-1 to 110-n which can be connected to the Internet 130 by a user who operates as a consumer, and user terminals 110-1 to 110-n. n while providing products and the like to the user operating the user terminal 110-n.
Terminal 110-1 to user terminal 110-1 through the Internet 130.
10-n and a company 120 that provides a Web site. The company 120 also has the user terminal 11
Information about the users of the user terminals 110-1 to 110-n collected using the websites provided to 0-1 to 110-n, such as the user's name, age, gender, e-mail address, products, etc. An information database 121 in which information such as opinions of users regarding the user terminals 110-1 to 110 is registered via the Internet 130.
-N, a Web server 124 in which a Web site provided to the Web server 124 is registered, and a Web site to be registered in the Web server 124, and user terminals 110-1 to 110-11.
Aggregate / manage information such as information on users of the user terminals 110-1 to 110-n and opinions of users on products and the like collected by using the website provided to 0-n,
Information management unit 1 that performs product planning and the like based on these information
23 are provided.

[0006] A method for collecting information in the information collection system configured as described above will be described below. A user places a user terminal 1 on a Web site constructed and operated by a company 120.
An example will be described in which access is performed using 10-1 and a user terminal 110-1 answers a questionnaire posted on a Web site.

FIG. 5 is a flowchart for explaining an information collecting method in the information collecting system shown in FIG.

First, in a company 120, user terminals 110-1 to 110 connectable to the Internet 130 are provided.
A Web site that can be browsed by -n is constructed (step S101). On the Web site constructed in the company 120, questions about products sold at the company 120 and questions about the users of the user terminals 110-1 to 110-n are described, and answers to these questions can be input or selected. Questionnaire is published, this W
The web site is registered in the web server 124.

Thereafter, when the user of the user terminal 110-1 accesses the Web site registered in the Web server 124 of the company 120 using the user terminal 110-1 (step S102), the Web site registered in the Web server 124 is accessed. Website from company 120 to Internet 130
Is transmitted to the user terminal 110-1 via the terminal (step S103).

The Web site transmitted from the company 120 is received by the user terminal 110-1 and is
-1 (Step S104), and the user of the user terminal 110-1 browses the Web site displayed on the screen of the user terminal 110-1.

[0011] Thereafter, when the user of the user terminal 110-1 answers the questionnaire posted on the Web site (step S105), the user terminal 110-1 asks questions or complaints regarding products sold at the company 120 posted on the Web site. The user inputs or selects the answers to the questions regarding the users 110-1 to 110-n, and returns them to the company 120 (step S106).

The answer to the questionnaire transmitted from the user terminal 110-1 is sent to the company 1 via the Internet 130.
20 is received by the Web server 124 (step S107).

In the company 120, the received answer to the questionnaire is registered in the information database 121 (step S108).

Further, in the information management section 123 in the company 120, a product planning or the like is performed based on information on the user registered in the information database 121 or a response from the user to a question on a product or the like (step S109).
For example, based on a response from a user to a question about a product or the like, improvement of a ready-made product or the like, planning or development of a new product is performed, and a user's preference tendency or the like is analyzed using information about the user. It is conceivable that product planning or the like is performed based on the information.

It is also conceivable to give predetermined points to the user who has answered the questionnaire, and to carry out discounts on goods, preferential treatment services and the like using these points.

[0016]

However, in the conventional information collection system as described above, since a company that conducts a questionnaire has to construct a Web site on which the questionnaire is posted, it takes time and effort to do so. At the same time, there is a problem that the entire system becomes large-scale due to the Web server in which this Web site is registered.

In addition, since a questionnaire conducted by a company or the like cannot be recognized unless the user accesses a Web site operated by the company or the like, a user who may be able to collect answers to the questionnaire is a Web site. Therefore, it is difficult to improve the response rate to the questionnaire. This limits the number of pieces of information such as user information collected by companies and the like and opinions of users on products and the like.

Further, when access to a Web site on which a questionnaire is posted is concentrated, an access error or the like may occur. For example, the user is notified that a questionnaire will be conducted at a specific time, and an event such as granting a predetermined privilege to the user according to the time from when the questionnaire is conducted to when a response is returned is performed. If this is done, it is expected that many users will access the Web site at the same time during the time when the questionnaire is conducted, and access to the Web site will be concentrated.

The present invention has been made in view of the above-mentioned problems of the conventional technology. When a questionnaire is given to a user via the Internet, a Web site on which the questionnaire is posted is constructed. Without
It is another object of the present invention to provide an information collection system capable of obtaining answers from many users to the questionnaire.

[0020]

In order to achieve the above object, the present invention provides a plurality of terminals which are connectable to a public network, and a plurality of terminals which are connectable to the public network. Information collecting means for collecting collected information via the public network, the information collecting means displays an information collecting screen for inputting the information at the plurality of terminals. Only the predetermined area of the information collection screen is transmitted to the plurality of terminals by e-mail in such a form that information can be input to the plurality of terminals.

[0021] Further, the information collecting means collects the information by receiving the information collection screen in which the information is input at the plurality of terminals from the plurality of terminals by e-mail. I do.

Further, the information collection means manages the transmission date and time of the information collection screen to the plurality of terminals and the reception date and time of the information collection screen from the plurality of terminals.

[0023] The information collecting means may be configured to transmit the information collection screen to the plurality of terminals until the information collection screen transmitted from the plurality of terminals is received. It is characterized in that a predetermined privilege is given to a plurality of terminals.

(Operation) In the present invention configured as described above, when information input to a plurality of terminals is collected via a public network by the information collecting means, the information is input at the plurality of terminals. An information collection screen is transmitted from the information collecting means to a plurality of terminals via the public network, but the information collection screen is such that only a predetermined area allows information to be input at the plurality of terminals. It is transmitted to a plurality of terminals by e-mail of the form: Then, on multiple terminals,
Information is input to the information collection screen transmitted from the information collection means, and the information collection screen in which the information is input is transmitted to the information collection means by e-mail, and transmitted from a plurality of terminals by the information collection means. Information is collected and managed using the information collection screen.

As described above, in the information collecting means, the information collection screen for collecting the information input to the plurality of terminals via the public network is transmitted to the plurality of terminals by e-mail. It is not necessary to construct a Web site to collect the information input to the user, and an information collection screen for inputting information is transmitted from the information collection means at a plurality of terminals without accessing the information collection means. Is recognized.

[0026] The information collection screen transmitted from the information collecting means is in a form in which information can be input to a plurality of terminals only in a predetermined area. When the information collection screen in which the information is input is received, desired information is collected by detecting only the information described only in the area where the information can be input.

An information collection screen for collecting information input to a plurality of terminals via a public network is transmitted to the plurality of terminals by e-mail, and information is input to the plurality of terminals. Since the information collection screen is transmitted by e-mail and received by the information collection means, the transmission date and time of the information collection screen for a plurality of terminals and the reception date and time of the information collection screen from the plurality of terminals in the information collection means In the information collection means, predetermined information can be assigned to a plurality of terminals according to the time from when the information collection screen is transmitted to the plurality of terminals to when the information collection screen transmitted from the plurality of terminals is received. If the privilege is given, the collection rate of desired information in the information collecting means is improved.

[0028]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a diagram showing an embodiment of the information collection system of the present invention.

In this embodiment, as shown in FIG. 1, a plurality of user terminals 10-1 to 10-n which can be connected to the Internet 30 by a user as a consumer, and a user terminal 10-
In addition to providing a product or the like to a user who operates 1 to 10-n, information on a user of the user terminal 10-1 to 10-n or a product or the like to be provided to the user is provided to the user terminals 10-1 to 10-n. A questionnaire, which is an information collection screen for collecting information such as user opinions, is transmitted by e-mail to the user terminals 10-1 to 10-n via the Internet 30, and answers to the questionnaire are transmitted to the user terminals 10-1 to 10-n. 10-n via the Internet 30 by e-mail, the user terminal 1
And a company 20 which is information collecting means for collecting information on users 0-1 to 10-n or opinions of users on products and the like provided to the users. In addition, the company 20 has user terminals 10-1 to 10-
n, the user's name, age, gender, e-mail address, preference information, address, information on the user of the user terminals 10-1 to 10-n collected from n, the response rate to the questionnaire, and the questionnaire. -1
And the date and time transmitted to the user terminal 10-1 to 10-n and the date and time received from the user terminal 10-1 to 10-n
Information such as the number of points given to the user by answering the questionnaire is registered in association with the customer ID given to the user, and the user terminal 1
An information database 21 in which information such as user opinions regarding products and the like collected from 0-1 to 10-n is registered.
And an e-mail to the user terminals 10-1 to 10-n via the Internet 30 using the information on the user registered in the information database 21, and transmitted from the user terminals 10-1 to 10-n. A mail server 22 for receiving an e-mail, and an information database 21
(Hyper Text Markup Language) in which a questionnaire to be conducted for the users of the user terminals 10-1 to 10-n is described using information on the user registered in
e) compose an email in the format,
The e-mail received by the mail server 22 is used to collect and manage information on the users of the user terminals 10-1 to 10-n and information on the opinions of the users on the products and the like, and plan products based on these information. Information management unit 23 that performs
Are provided. The e-mail created by the information management unit 23 is transmitted by the mail server 22 to the user terminals 10-1 to 10-n via the Internet 30.

In the following, regarding the information collection method in the information collection system configured as described above, a questionnaire for collecting user opinions regarding products and the like sold at the company 20 is sent to the user terminals 10-1 to 10-10. -N to the user terminal 10-
A case will be described as an example in which a questionnaire sent from the company 20 is answered in 1.

FIG. 2 is a flowchart for explaining an information collecting method in the information collecting system shown in FIG.

First, in the company 20, the information management unit 2
3, an e-mail containing a questionnaire to be carried out for a user who has been registered as a member is created, and the created e-mail is stored in the mail server 22 in the user terminal 10-1 registered in the information database 21. ~
It is transmitted to the user terminals 10-1 to 10-n via the Internet 30 according to the e-mail address of 10-n (step S1). At this time, the date and time when the questionnaire was transmitted is registered in the information database 21.

The e-mail transmitted from the company 20 is received by the user terminals 10-1 to 10-n,
0-1 to 10-n are displayed on the screen (step S
2). In the following description, the user terminal 10-
Only processing using the user terminal 10-1 among 1 to 10-n will be described.

FIG. 3 shows an example of the information collection system shown in FIG.
It is a figure showing an example of electronic mail displayed on a screen of 0-n.

As shown in FIG. 3, the e-mail transmitted from the company 20 and displayed on the screens of the user terminals 10-1 to 10-n includes the company 20 including the user terminals 10-1 to 10-1.
A questionnaire to be conducted for 0-n is described.
In this example, it is assumed that a questionnaire including a plurality of question items for collecting opinions and the like of the user regarding products to be provided to the user is described. Also, in this e-mail, only an area in which an answer to a question is selected or input is an area where the user can write information via the user terminals 10-1 to 10-n.

Further, in the company 20, a predetermined number of points is given to the user who has replied to the questionnaire, and a certain privilege such as a discount of a product or a preferential treatment service is given using the points. With such a configuration, the response rate to the questionnaire can be improved. However, as shown in FIG. 3, a predetermined privilege is given to the user according to the response time to the questionnaire, and the fact is sent to an e-mail. If described, the response rate to the questionnaire can be further improved, and the response to the questionnaire can be collected in a short time after transmitting the questionnaire. Note that, in the example shown in FIG. 3, a case where a predetermined product is provided to a user who has replied quickly is given as an example, but a predetermined number of points may be given to the user.

Thereafter, the user of the user terminal 10-1
When answering the questionnaire described in the e-mail (step S3), input or select the answer to the question regarding the product etc. sold in the company 20 described in the e-mail, and reply to the company 20 as an e-mail ( Step S4). Here, when the answer to the questionnaire is returned from the user terminal 10-1 to the company 20, the customer ID assigned to the user of the user terminal 10-1 is added to the answer to the questionnaire and transmitted to the company 20.

The answer to the questionnaire transmitted from the user terminal 10-1 is received by the mail server 22 in the company 20 via the Internet 30 (step S5).
Here, since the answer to the questionnaire received by the mail server 22 is provided with a customer ID capable of identifying the user of the user terminal 10-1, a duplicate answer to the questionnaire can be detected.

In the company 20, in the information management section 23, the responses to the questionnaire received by the mail server 22 are totaled and registered in the information database 21 (step S6). Here, in the aggregation of the answers of the questionnaire in the information management unit 23, the user terminals 10-1 to 10-1
The e-mail sent to 0-n has a limited area to which the user can write, and is performed by checking only that area.

Further, in the information management section 23 in the company 20, a product planning or the like is performed based on a response from the user to a question about a product or the like registered in the information database 21 (step S7). For example, it is conceivable that improvement of a ready-made product or the like and planning and development of a new product are performed based on a response from a user to a question about the product or the like.

Further, the information database 21 contains the company 2
Since the date and time when the questionnaire was sent is registered from 0, it is possible to manage the time from when the questionnaire is sent to when the answer to the questionnaire is returned. It can be configured to give a predetermined privilege to the user. In that case, information on the users of the user terminals 10-1 to 10-n registered in the information database 21 can be sorted according to the response time to the questionnaire.

In the above-described embodiment, the processing in the case of conducting a questionnaire for collecting opinions and the like of users regarding products and the like sold in the company 20 has been described. In the case where a questionnaire for collecting information about the user of −n is performed, the same processing as described above is performed.

When conducting a questionnaire for collecting information about the users of the user terminals 10-1 to 10-n, the information management unit 23 of the company 20 collects information about the users, such as user preference information. An e-mail containing the questionnaire is created, and the user terminal 10
-1 to 10-n.

The user who receives the e-mail in which the questionnaire is described via the user terminals 10-1 to 10-n answers the questionnaire by inputting or selecting information on the user in a writable area. To the company 20.

Company 2 that received the answer to the questionnaire
In the case of 0, the information collected by the answer to the questionnaire is added to the information on the user registered in the information database 21 for each user and managed.

Thereafter, in the company 20, the user's preference tendency and the like are analyzed using the information on the user registered in the information database 21, and a product planning or the like is performed based on the preference tendency. Conceivable.

In the above-described embodiment, the company 2 that conducts product planning and the like by conducting a questionnaire is used.
0, an e-mail containing a questionnaire is created and transmitted to the user terminals 10-1 to 10-n, and a response to the questionnaire returned from the user terminals 10-1 to 10-n is received. Terminals 10-1 to 10-n
Has been described for managing user information and user opinions on products and the like, but a company (not shown) different from the company 20 that conducts product planning and the like by conducting a questionnaire is sent from the information database 21 to the company 20. May be acquired, and the same processing as that of the company 20 in the present embodiment may be performed.

In that case, the user terminals 10-1 to 10-n
The response to the questionnaire returned to the vendor by
It is conceivable that the trader sends the report to the company 20 via the Internet 30 as a response report.
At 0, product planning and the like are performed using the response report transmitted from the trader.

[0050]

As described above, in the present invention,
In the information collecting means, an information collection screen for collecting information input to a plurality of terminals via a public network is transmitted to the plurality of terminals by e-mail, so that information input to the plurality of terminals There is no need to build a Web site to collect the information. Also, in multiple terminals,
It is possible to recognize that an information collection screen for inputting information has been transmitted from the information collection unit without accessing the information collection unit, and to improve the collection rate of desired information in the information collection unit. .

Further, since the information collection screen transmitted from the information collecting means is in a form in which information can be input at a plurality of terminals only in a predetermined area, information is input at the information collecting means. When the information collection screen is received, desired information can be collected by detecting only information described only in an area where information can be input.

Also, an information collection screen for collecting information input to a plurality of terminals via a public network is transmitted to the plurality of terminals by e-mail, and information is input to the plurality of terminals. Since the information collection screen is transmitted by e-mail and received by the information collection means, the transmission date and time of the information collection screen for a plurality of terminals and the reception date and time of the information collection screen from the plurality of terminals in the information collection means In the information collection means, predetermined information can be assigned to a plurality of terminals according to the time from when the information collection screen is transmitted to the plurality of terminals to when the information collection screen transmitted from the plurality of terminals is received. With such a configuration, the collection rate of desired information in the information collecting means can be improved.

[Brief description of the drawings]

FIG. 1 is a diagram showing an embodiment of an information collection system of the present invention.

FIG. 2 is a flowchart for explaining an information collection method in the information collection system shown in FIG.

FIG. 3 is a diagram showing an example of an e-mail transmitted from a company in the information collection system shown in FIG. 1 and displayed on a screen of a user terminal.

FIG. 4 is a diagram illustrating an example of a conventional information collection system.

FIG. 5 is a flowchart for explaining an information collecting method in the information collecting system shown in FIG. 4;

[Explanation of symbols]

 10-1 to 10-n User terminal 20 Company 21 Information database 22 Mail server 23 Information management unit 30 Internet

Claims (4)

[Claims] 1. A plurality of terminals configured to be connectable to a public network, and information collecting means configured to be connectable to the public network and to collect information input to the plurality of terminals via the public network. In the information collection system having at least the information collection means, the information collection screen for inputting the information at the plurality of terminals, only a predetermined area of the information collection screen is the An information collection system, wherein the information is transmitted to the plurality of terminals by e-mail in a form in which information can be input at the plurality of terminals. 2. The information collection system according to claim 1, wherein the information collection unit receives the information collection screen in which the information is input at the plurality of terminals from the plurality of terminals by e-mail. An information collection system characterized in that the information is collected by collecting the information. 3. The information collection system according to claim 1, wherein the information collection unit transmits the information collection screen to the plurality of terminals and the information collection screen from the plurality of terminals. An information collection system for managing the date and time of receiving information. 4. The information collection system according to claim 3, wherein the information collection unit transmits the information collection screen to the plurality of terminals and then transmits the information collection screen from the plurality of terminals. An information collecting system, wherein a predetermined privilege is given to the plurality of terminals according to a time until the information is received.