JP2002352180A - Business processing method and business processing system - Google Patents

Abstract

(57) [Summary] [PROBLEMS] To provide a business processing method and a business processing apparatus that enable even a beginner to easily and quickly process a large amount of business work using slips of different formats. SOLUTION: An operator is assigned full-time in charge of one input item, a field of a corresponding item of a received image slip is displayed on a screen of an operation terminal of the operator, the operator is made to input data, and after confirming the data input, Combine and restore fields with data entry. Since only the data of the input items assigned to the staff are displayed on the operation terminal screen, even if the format of the transfer slip differs for each financial institution, the staff can input data without being aware of the difference in the slip format. Can be performed, and the work can be performed easily and efficiently in a short time.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a paperwork processing method and paperwork processing system, and more particularly to a paperwork processing method capable of efficiently performing paperwork such as data entry work on a slip read by an image reading device. And business processing systems.

[0002]

2. Description of the Related Art As a technology relating to a voucher processing using a conventional image recognition technology, an image cutout pattern is determined by recognizing an identification number written on a voucher, and an image recognition area on the voucher is efficiently determined. Techniques are known. However, conventionally, there is no known technology capable of efficiently performing a large amount of office work without being conscious of differences in slip formats in data entry work of different slip formats using image recognition technology.

[0003] On the other hand, simple clerical work such as the operation of transmitting foreign exchange and registering customer information in a financial institution, etc.
It was conducted by a bank employee of a financial institution. Recently, with the introduction of FAX and image equipment, office work is shifting from a branch office to an office center.
Each financial institution responds independently.

[0004]

The above-mentioned clerical work by the staff of the sales office of the financial institution and the clerical work at the office center, especially the data entry work in the form of a slip, require a small transaction volume in the case of small and medium-sized financial institutions. There is also an increase in administrative costs compared to large financial institutions such as the Tokyo Metropolitan Bank.
Therefore, there is a need for outsourcing clerical work.

In the case described above, since the format of the transfer slip is different for each financial institution, in order to cope with the exchange sending business from a plurality of financial institutions, it is necessary to operate the operator without being aware of the slip format. . In addition, since there is a large difference in the exchange volume between busy and unseasoned, it is necessary to replenish personnel on busy days, and it is important to realize an operation that even beginners can handle.

SUMMARY OF THE INVENTION It is an object of the present invention to allow a beginner to easily and quickly perform a large amount of office work such as data entry for slips of different formats when receiving office work from a plurality of financial institutions. An object of the present invention is to provide a paperwork processing method that has been made possible.

[0007]

According to the present invention, an object of the present invention is to provide a business processing method for inputting data to an image voucher obtained by an image reading apparatus. The image data of one divided field is transmitted to the operation terminal in charge of inputting the item, and the operator inputs data to the field, and after the input by the operator is confirmed,
This is achieved by synthesizing each field in which data has been input.

Further, according to the present invention, an object of the present invention is to provide a business processing system for inputting data to an image voucher acquired by an image reading device, wherein a voucher to be processed is read by an image reading device, and the image voucher is read. A terminal of a financial institution that transmits the data to the center that performs the paperwork, and an operation in charge of dividing the fields of each item of the received image slip into fields of each item and inputting the image data of one divided field into the item. A server that transmits to the terminal and combines each field in which the data input after the input from the operation terminal has been confirmed, and performs data input for one field item sent from the server;
And a center configured by a plurality of operation terminals for transmitting the input image field to the server.

According to the present invention described above, the operator:
As the person in charge of one input item, the corresponding item of the image slip is displayed on the screen of the operation terminal, and only one input item needs to be input, and after confirming the input, the divided fields after data input may be restored. Therefore, even a beginner can easily input data.

[0010]

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram showing an embodiment of a business processing method according to the present invention.

FIG. 1 is a flowchart for explaining a business processing operation according to an embodiment of the present invention. FIG. 2 is a block diagram showing a configuration of a business processing system according to an embodiment of the present invention.
FIG. 3 is a view for explaining an example of a transfer slip format used for sending an exchange, and FIG. 4 is a view for explaining an example of a display screen on a staff operation terminal of a remote correspondence center. 2 to 4, 20 to 22 are banks, 23 is a remote service center, 201 is an accounting host, 202 is a verification center, 203 is a verification terminal, 204 is a sales office, 205
Is a branch office terminal, 231 is a server, 232 to 235 are operation terminals, 30, 31 are transfer slip formats,
301, 311 are account number fields, 302, 312
Is a recipient name field, 303 and 313 are amount fields, 40 to 42 are operation terminal screen examples, 401,
411 and 421 are slip ID display areas, and 402 and 41
2, 422 are image data display areas, 403, 41
3, 423 are input areas.

As shown in FIG. 2, the paperwork processing system according to the embodiment of the present invention includes a plurality of banks, a bank A, a bank B 21, and a bank C 22, and a remote correspondence center which receives outsourcing from these banks. 23 are connected via a network. Each bank is also provided with an accounting host 201, a verification center 202, and a sales office 204. The verification center 202 has a verification terminal 203 for verifying the input contents, and the business office 204 has a foreign exchange sending terminal. A sales office terminal 205 with an image reading device for receiving is provided.

Although the embodiment of the present invention described below is described as an example of performing a paperwork operation in currency exchange as a paperwork, the present invention is applied to any paperwork accompanied by a slip processing. be able to. Therefore, the branch office terminal 205 does not have to be one that accepts currency exchange transmission, and may be any one provided with an image reading device. In addition, naturally, a large number of branch office terminals may be provided.

Further, the remote correspondence center 23, which accepts office work for currency exchange, comprises a server 231 for transmitting and receiving data, managing data, and the like, and a plurality of operation terminals. As operation terminals, there are prepared an expert operation terminal 235 for inputting data to all fields of the received image slip, and a plurality of tough operation terminals 232 to 234 for inputting data of only the items in charge. You. In the illustrated example, these staff operation terminals are shown as being classified into three types, an account number correspondence staff operation terminal 232, a recipient name correspondence staff operation terminal 233, and a money amount correspondence staff operation terminal 234, depending on the input items in charge. However, there may be more types, and there may be a plurality of staff operation terminals of the same type.

FIG. 3 shows a bank transfer slip format 3 of Bank A.
As shown as the transfer slip format 31 of Bank 0 and Bank B, the position of the input field constituting the slip differs in each bank. In the example shown in FIG.
The transfer slip includes an account number field 301, 311; a recipient name field 302, 312;
3, 313, and these fees are arranged at different positions on the voucher by the bank. In the embodiment of the present invention, as will be described later in detail, images of input fields of a slip having these different formats captured as images are separated for each input field and correspond to the input items. The company will send only the field image to the staff operation terminal, which specializes in inputting images.

As shown in FIG. 4, each of the staff operation terminals 232 to 234 of the remote correspondence center 23 is displayed as a display screen for data entry for one field. The account number corresponding staff operation terminal screen 40 includes a slip ID display area 401, an account number field image data display area 402, and an account number field input area 403. Is the slip ID display area 41
1, an image data display area 412 for the recipient name field, and an input area 413 for the recipient name field. Similarly, the operation terminal screen 42 for the staff corresponding to the amount includes a slip ID display area 421,
An image data display area 422 of an amount field;
And an input area 423 for an amount field.

Next, referring to the flow shown in FIG.
The processing operation of the business processing system shown in FIG. In the following, an example will be described in which the transfer slip 30 is received by the sales office 204 of the Bank A. It is assumed that the transfer slip 30 of Bank A 20 has three input items of an account number field 301, a recipient name field 302, and a money amount field 303, but may have other fields.

(1) When the sales office 204 of the A bank 20 receives the transfer slip 30, the operator of the business office makes the office terminal 205 equipped with an image reading device read the transfer slip 30 after the amount is determined, and the image slip is received. To get.
Then, the acquired image slip is transferred to the remote support center 2
3 to the server 231. Upon receiving the transmitted image slip, the server 231 checks the received image data, and stores the slip in advance in the server 231.
It is determined whether or not the document is an enacted form registered in (steps 101 and 102).

(2) If it is determined in step 102 that the received image slip is the established slip, the image data is divided for each input field according to the registered slip format pattern, and the same slip I
Operation terminals 232-2 for staff in charge of adding a D number and performing input in each field
The divided image data is transmitted to 34. In the example described here, a slip ID is added, and the image slip is added to the account number field 301, the payee name field 302,
The image data of the account number field 301 is divided into three in the amount field 303, and the account number corresponding staff operator terminal 232 is stored in the payee name field 302.
Is transmitted to the payee name corresponding staff operator terminal 233, and the image data of the amount field 303 is transmitted to the amount corresponding staff operator terminal 234 (step 103).

(3) Each staff operation terminal displays the divided image data received from the server 231 on the screen, and the staff who performs data entry is:
Input items according to the displayed image data.
For example, the operator terminal 232 for the account number corresponding staff
Displays “A0123” in the slip ID display area 401 and displays the divided image data “00169” in the account number image display area 402 as image data. Input is made to the account number input area 403 according to the image data displayed in the account number image display area 402. After the input is completed, the input operation of the account number is performed according to the contents of the account number image display area 402 of the next slip ID “B0351”. As described above, since the staff only needs to input the input items for which they are in charge, even a beginner can easily cope. It is also possible to input a plurality of items according to the staff's ability (step 104).

(4) As in the case described above, the payee name corresponding staff inputs the item of the payee name from the payee name corresponding staff operator terminal 233, and the pay amount input corresponding staff performs the pay amount corresponding staff operator terminal 234.
Input of the amount of money from (steps 105, 10)
6).

(5) When the input at each operation terminal for staff is completed, each operation terminal 232-2
Reference numeral 34 denotes a server 231 for transferring image data and input data.
Sent to. The server combines the fields sent from the operation terminals 232 to 234 for each slip ID (step 107).

(6) It is checked whether or not the recognition result of the image data and the input data match in all the fields. If there is a field that does not match, the image data and the input data are verified by the Bank A. Center 20
The data is transmitted to the second verification terminal 203, and the data is determined by the verification terminal 203 (steps 108 and 112).

(7) If it is determined in step 108 that there is no error in all the input items, the input item data is transmitted to the accounting host 201 of Bank A 20 for each slip ID, and the process is performed. Terminate (step 11
3).

(8) If it is determined in step 102 that the received image slip is a non-established slip, the server 231 sends the expert operation terminal 23
Then, the image slip is transmitted to the server 5 (step 109).

(9) The expert operation terminal 235 displays the received image slip on the screen,
The expert operator performs an input operation for all items (step 110).

(10) When the input operation by the expert operator is completed, the image data and the input data are transmitted to the server 231 in units of the input slips.
1 checks the presence or absence of an error item for each slip (step 111).

(11) If there is an error in step 111, the error is transmitted to the verification terminal 203 of the verification center 202 of the bank A and the data is determined by the verification terminal 203, as described above. If there is no error, the input item data is transmitted to the accounting host 201 of Bank A 20 and the process is terminated (steps 112 and 113).

The processing operations described above are processing performed by the server and the operation terminal of the remote center, and these processing methods can be realized as processing programs executed by the server and the operation terminal. , These processing programs, FD, M
O, DVDROM, or other storage media.

According to the above-described embodiment of the present invention, only the data of the input items assigned to the staff are displayed on the screen of the operation terminal of the staff.
Even if the transfer slip format is different, such as the transfer slip format 30 of Bank A and the transfer slip format 31 of Bank B, the staff can perform the data entry operation without being aware of the difference in the slip format. Therefore, it is possible to work efficiently even if it is not a beginner.

[0031]

As described above, according to the present invention,
Even beginners can easily and quickly carry out a large amount of office work such as data entry for slips of different formats.

[Brief description of the drawings]

FIG. 1 is a flowchart illustrating a paperwork operation according to an embodiment of the present invention.

FIG. 2 is a block diagram illustrating a configuration of a business processing system according to an embodiment of the present invention.

FIG. 3 is a diagram illustrating an example of a transfer slip format used for sending an exchange.

FIG. 4 is a diagram illustrating an example of a display screen on a staff operation terminal of a remote support center.

[Explanation of symbols]

 20-22 Bank 23 Remote support center 201 Accounting host 202 Verification center 203 Verification terminal 204 Sales office 205 Sales office terminal 231 Server 232-235 Operation terminal 30, 31 Transfer slip format 301, 311 Account number field 302, 312 Recipient name field 303, 313 Amount field 40-42 Example of operation terminal screen 401, 411, 421 Slip ID display area 402, 412, 422 Image data display area 403, 413, 423 Input area

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor No ▲ Saki ▼ Ken 1099 Ozenji Temple, Aso-ku, Kawasaki City, Kanagawa Prefecture F-term in Hitachi, Ltd. System Development Laboratory 3E042 CC03 3E044 BA05

Claims (5)

[Claims] In an office processing method for inputting data to an image slip acquired by an image reading device, a field of each item of the image slip is divided into fields of each item, and image data of one divided field is divided into two fields. And transmitting the item to an operation terminal in charge of inputting the item, and prompting an operator to input data in the field. 2. The business processing method according to claim 1, wherein after the input is determined by the operator, each field in which data has been input is synthesized. 3. The method according to claim 1, wherein the number of fields of the item in charge of input can be designated as a plurality of fields smaller than the total number of fields constituting the slip, depending on the capability of the corresponding operator. 2. Business processing method described in 2. 4. In a business processing system for inputting data to an image slip obtained by an image reading device, a finance for reading a slip to be processed by an image reading device and transmitting the image slip to a center for business processing. The terminal of the institution and the field of each item of the received image slip are divided into fields of each item, and the image data of one divided field is transmitted to the operation terminal in charge of inputting the item, and A server for synthesizing each field in which data has been input after input has been determined, and a plurality of operations for inputting data for one field item sent from the server and transmitting the image field after input to the server And a center composed of terminals. Business processing system characterized by the following. 5. The center performs a business process on behalf of a plurality of financial institutions, and is connected to a plurality of terminals of the plurality of financial institutions via a network. The business processing system according to claim 4, characterized in that: