JP2002230224A - Evaluating device, information processing method, and evaluating server system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To adequately evaluate a service or a commodity. SOLUTION: This evaluating device 1 is provided with an evaluating server system 10, a receiving server system 12, and a client system 14. Providing persons T1, T2, and T3 can obtain a predetermined identification information from the evaluating server system 10 using the receiving server system 12, enjoying persons K1, K2, and K3 access the evaluating server system 10 using the identification information received when they enjoy a predetermined service or commodity with the client system 14 and can evaluate the predetermined service or commodity in cooperation with the evaluating server system 10. The evaluating server system 10, when receiving evaluation information from the client system 14, provides one of a predetermined point, service, commodity, and money to the enjoying persons K1, K2, and K3 and can accumulate the evaluation information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a technology for evaluating a predetermined service or product (hereinafter referred to as a service) provided by a provider.

[0002]

2. Description of the Related Art Conventionally, providers who provide services and the like include:
Various advertising means, such as television commercials and insert advertisements for newspapers and magazines, are being used to improve the recognition of services and the like by consumers. In addition, these advertisements often include detailed information on services and the like, for example, quality, price, etc., and those who receive these services or purchase products (hereinafter referred to as “enjoyed users”) are provided by each company. By comparing the contents of the advertisement, a service or the like desired by the user is selected. Also, at present, homepages are often used as advertising means.

[0003]

However, there are situations in which both the user and the provider are not always satisfied with the provision of information. For example, there are the following problems.

(Problem A) Not all types of business can freely advertise, and may be regulated to some extent from a public interest standpoint. The regulations prohibit, for example, displaying the provided price of a service or the like, prohibiting displaying specific contents of the service, and prohibiting comparative advertisement. In such a case, the following problems often occur.

A-1. (Anxiety of recipients due to lack of information)
If the specific contents of the service or the like are not disclosed, the user feels very uneasy when enjoying the service or the like.
For example, considering a hospital, some people may not be informed about a specific treatment method until just before receiving treatment, and some may feel uneasy before going to the hospital.

[0006] In such a situation of lack of information, it is difficult to select a provider of a service or the like that suits the user in advance. It is the actual situation that the contents cannot be understood until after purchase.

A-2. (Inhibition of Free Competition by Providers of Services, etc.) In the case of free competition, the recipient selects a provider that can provide excellent services and the like at a low price. However, when free advertising is regulated, providers have little means to show their services, etc., and even those who have excellent services, etc., have the opportunity to sell the services, etc. to the market. Will decrease. This has the potential for the provider to neglect efforts to improve the quality of services and the like and reduce prices.

[0008] It should be noted that the existence of these regulations does not necessarily mean that the legal regulation of advertisements is bad. Legal regulation is a result of giving due consideration to the public interest, and is considered to be in existence because the public interest outweighs the problems. Therefore, it would be beneficial if the above problems could be overcome while maintaining the regulations.

(Problem B) The above-mentioned problem is a case where advertisements and the like are regulated, but there is a situation where both the recipient and the provider cannot be satisfied even if the advertisement is not regulated. In other words, the current advertising method alone has the following disadvantages.

B-1. For example, an advertisement unilaterally delivered from a provider to a receiver is not always easy to compare with other companies. Also, if the content of the advertisement is biased toward the specific information, there is a problem that the user cannot make an accurate determination.

B-2. On the other hand, even for the provider, it is not possible to catch market needs sensitively only with the advertisement unilaterally distributed to the receiver. To that end, it is important to know exactly whether the services provided by the user are satisfying the recipients, but currently, using a monitor (a recipient who enjoys the services etc. on a trial basis) It is common to collect impressions and conduct questionnaires.

However, monitors and questionnaires have a problem in that it is highly likely that the target person does not completely match the market, and it is difficult to obtain accurate conclusions. In addition, there is a problem that unless there is a privilege or a high reward, it is difficult to use a monitor and collect a questionnaire, and the cost of collecting information is high.

(Problem C) By the way, there are recently evaluation sites that evaluate services and the like distributed in the market and publish the evaluation results using the Internet.
These evaluation sites are for (1) the operator himself / herself evaluating and publishing services and the like, and (2) recruiting evaluations from third parties widely and publishing them. Recipients who intend to receive the prescribed services, etc. can access these sites before receiving the services, etc., and collect evaluation information in advance. become.

However, in the case of (1), the result of the individual evaluation is often biased to one side, and cannot be said to be objective information. In the case of (2), there may be a case where a plurality of persons are biased by specific people, and there is a possibility that the persons are not actually enjoying the service or the like. While such reputation sites are useful in many ways, conversely, the publication of inaccurate, non-facto results can also result in the provider being disadvantaged.

The present invention has been made in view of the above problems, and has as its object to provide an evaluation method or the like that is useful for both a provider and a receiver.

[0016]

Means for Solving the Problems At least a part of the above problems is solved by the following means.

(1) An evaluation apparatus comprising: an evaluation server system; a receiving server system used by a service or product provider; and a client system used by a service or product receiver. The user can obtain predetermined identification information from the evaluation server system using the receiving server system, and the receiver can receive the predetermined service or product from the provider when receiving the predetermined service or product. Using the identification information, the client system accesses the evaluation server system, and the predetermined service or product can be evaluated in cooperation with the evaluation server system. The evaluation server system transmits evaluation information from the client system. When receiving the reward, the beneficiary will be asked to pay certain points, services, goods or money. Re or together to provide a evaluation apparatus characterized by being capable storing the evaluation information.

(2) The evaluation apparatus according to (1), wherein the evaluation server system can provide the received evaluation information to a third party.

(3) In the above (1) or (2), the evaluation server system can provide information on the service or product provided by the provider to a third party. Evaluation device.

(4) The evaluation device according to (1), (2) or (3), wherein the receiving server system purchases the identification information from the evaluation server system.

(5) An information processing method in the evaluation server system when a predetermined service or product provided by the provider is evaluated using the evaluation server system,
Issuing predetermined identification information to a receiving server system used by each of the plurality of providers, and registering the identification information in an issued identification information list recorded in a storage device; A user who has enjoyed the service or the product from the user transmits an identification information input form to the client server system used by each of the users to urge input of the identification information, and the user has the identification information. Judging whether or not there is a reference to the issued identification information list, and transmitting an evaluation form to the client server system of the user having the identification information, and receiving the evaluation form from the provider. Prompting the user to evaluate the predetermined service or product, and receiving the evaluation information from the client server system. Points for 受者, services,
An evaluation server system comprising: a step of generating a processing slip for providing either goods or money; and a step of accumulating the received evaluation information and enabling transmission to a third party. Information processing method.

(6) In the above (5), the evaluation form includes common evaluation items for the same kind of service or product provided by the plurality of providers, and An information processing method for an evaluation server system, wherein evaluation information is provided to a third party as a list display including the plurality of provider names.

(7) In the above (5) or (6), when issuing the identification information to the receiving server system, a request for charging the provider based on the issue of the identification information. An information processing method for an evaluation server system, which generates a slip.

(8) In the above (5) or (6), when the evaluation information is received from the client system, a billing slip for billing the provider based on the consumption of the identification information is generated. An information processing method for an evaluation server system, comprising:

(9) In any one of the above (5) to (8), the receiver server system used by the provider is provided from the receiver regarding the service or product provided by the provider. An information processing method for an evaluation server system, comprising transmitting at least a part of evaluation information.

(10) In any of the above (5) to (9), when it is determined that the user has the identification information, or after the determination, the user receives the evaluation information from the user. An information processing method for an evaluation server system, wherein the used identification information is excluded from the issued identification information list at any of the times when the identification information is received.

(11) The evaluation server system according to any one of (5) to (10), wherein the identification information for which a predetermined time has elapsed from the time of issuance is excluded from the issued identification information list. Information processing method.

(12) In any one of the above (5) to (11), the same kind of points may be provided to each of the plurality of users who enjoyed the different services or products. Information processing method of the evaluation server system.

(13) An evaluation server system for evaluating a predetermined service or product provided by a plurality of providers, wherein each of the providers receives an identification information issuance request from the plurality of providers. An identification information issuance processing unit that issues predetermined identification information to the issued identification information list and registers the issued identification information in an issued identification information list, and is accessed by a user who has enjoyed a predetermined service or product from the provider. At this time, the identification information input form is transmitted to the user to prompt at least the input of the identification information, and the input information is included in the issued identification information list. A reception processing unit for determining whether or not the user has the identification information; providing a predetermined evaluation input form to the user having the identification information; An evaluation processing unit for receiving and storing evaluation information input to the game, and a processing slip for providing any of points, services, goods, or money to the user upon receiving the evaluation information An evaluation server system, comprising: a reward providing processing unit that generates and records the evaluation information; and an information providing processing unit that publishes the accumulated evaluation information to a third party.

[0030]

Embodiments of the present invention will be described below in detail with reference to the drawings.

FIG. 1 shows the overall configuration of an evaluation device 1 according to the first embodiment of the present invention.

The evaluation device 1 includes an evaluation server system 10 operated by an operator U, a receiving server system 12 used by a plurality of providers T1, T2, and T3 that provide services or products, a service or And a client system 14 used by the product consumers K1, K2, and K3. These evaluation server systems 1
0 and the receiving server system 12 are connected by a dedicated line S, and the evaluation server system 10 and the client system 14 are connected via the Internet N. In addition, the evaluation server system 10 and the receiving server system 12 may be connected by the Internet N, and the present invention is not limited to the case of a wired system, and may involve wireless communication. A database (storage device) 26 and a billing server 50 are connected to the evaluation server system 10.

Here, a plurality of providers T1, T2, T3
Are hospitals and patients K1, K2,
It is assumed that a “medical service” is provided to K3. Further, the provider T1 provides the provider K1 with the provider T2.
Shows a case in which the provider T3 provides medical services to the recipient K3.

As shown in FIG. 2, the evaluation server system 10 receives identification information issuing requests from the providers T1, T2, and T3,
An identification information issuance processing unit 16 that issues predetermined identification information (here, a password) to T2 and T3;
1, K2, and K3, when this receiver K
The reception processing unit 18 determines whether or not each of the passwords K1, K2, and K3 possesses the password, and provides a predetermined evaluation form to the users K1, K2, and K3 who possess the password. An evaluation processing unit 20 that receives and stores the evaluation information input to the evaluation form, and provides a reward for issuing points, services, goods, or money to the users K1, K2, and K3 when the evaluation information is received. It includes a processing unit 22 and an information providing processing unit 24 that publishes (part of) the accumulated evaluation information to a third party.

It is to be noted that each of these units is generally realized by a predetermined program being processed by an arithmetic unit of a computer. This may be all processed by one computer, or may be distributed to a plurality of computers.

Next, the operation of the evaluation device 1 will be described including the actual business flow.

Step 100: Providers T1, T2, T3
Accesses the evaluation server system 10 using the receiving server system 12, and issues a password (purchase instruction).
Request. At this time, the providers T1, T2, and T3 use the receiving server system 12 to transmit the names of the users K1, K2, and K3 who will pass the password to the evaluation server system 10.

Step 102: Evaluation server system 10
Transmits a predetermined password to the receiving server system 12 as a response to the request. At this time, the provider T1, T
2. Name of T3 (hospital name), each provider T1, T2, T3
The issued password and the names of the users K1, K2, and K3 who are to pass the password are recorded as an “issued identification information list” in association with each other. For example, an issued identification information list as shown in FIG. 3 is generated.

Step 104: When the password is issued, a password sales slip is generated in the accounting server 50. This means that the provider T1, T2, T3 pays the operator U a password (here, 100 yen). Here, the password is issued for a fee, but of course it may be free.

Step 106: Provider T1, a hospital
T2 and T3 provide medical services to the patients K1, K2 and K3, which are patients, and pass the password after the services are completed. This is realized, for example, by passing a sheet of paper as shown in FIG. On this page, the names of the recipients K1, K2, K3, the password,
U for accessing the evaluation server system 10
RL and the like are described. The password may be provided to the recipients K1, K2, and K3 using an electronic mail or the like.

Step 108: Recipients K1, K2, K3
Returns home after receiving the medical service, and accesses the evaluation server system 10 using the client system 14 (often a PC). As a result, the reception processing unit 18 in the evaluation server system 10 is activated, and a password input screen as shown in FIG. Recipients K1, K2, K3
Replies with his name and password.
Although the case where the client system 14 is provided at home is shown here, a kiosk terminal or the like which can be connected to the Internet may be used.

Step 110: The reception processing unit 18 compares the returned “name” and “password” with the “name” and “password” recorded in the issued identification information list in the storage device 26, If there is a match, the recipient K1, who actually received the medical service,
K2 and K3 are determined. As long as either one is wrong, reject the reception.

Step 112: Accurate recipients K1, K
If it is determined to be K2 or K3, the evaluation processing unit 20 is activated and transmits an evaluation form (see FIG. 6) for evaluating the medical services of the providers T1, T2 and T3 to the client system 14. Here, various items such as the doctor's response, the degree of politeness of the consultation, the waiting time from the reception to the consultation, the degree of cleanliness, etc. are “good”, “OK”, “Normal”
Since "not so good" and "bad" options are prepared, the users K1, K2, and K3 evaluate and reply to each item. This evaluation item is an example, and what kind of evaluation is performed is appropriately determined.

Step 114: Upon receiving the evaluation form, the evaluation processing unit 20 stores the evaluation result in the storage device 26. In this case, the evaluation processing unit 20 sets the names of the recipients K1, K2, and K3 as anonymous providers T1, T2
2 and T3 (the receiving server system 12 can also be used).

Step 115: Upon receiving the evaluation, the reward provision processing unit 22 is activated, and the users K1, K2, K3
Issue points to The issuance here means that a predetermined number of points (for example, 20 points) is received by the recipients K1 and K1.
2 and K3 in the storage device 26. When this point reaches a specified value or more, desired products are delivered to the consumers K1, K2, and K3, or money is obtained. Here, the same type of points are issued to different providers K1, K2, and K3. Therefore, for example, the user K1 who has already obtained 20 points by evaluating the medical service of the provider T1 receives the medical service from the provider T3 and then obtains 20 points. 20 won
Points can be accumulated to a total of 40 points.

It should be noted that the present invention is not limited to the case of using the point system as described above, but allows the recipients K1, K2, and K3 to input an identification number for receiving money, such as an account number, and directly enter the money (here, In this case, a processing slip for depositing the provider T1, T2, and T3 with the same amount of the password sold (100 yen) may be generated by the charging server 50. Also, electronic money, local currency, and the like may be distributed.

Since the password is used, the password is excluded (deleted) from the issued identification information list referred to by the reception processing unit 18. Therefore, the users K1, K2, and K3 cannot repeatedly evaluate using the same password.

Step 116: All or part of the above evaluation information is widely disclosed to a third party by the information provision processing unit 24. When evaluation information from a large number of users K1, K2, K3 is collected, it may be disclosed as statistical information. This is generally realized by a WWW server application program (for example, Apache).

According to the present evaluation apparatus 1, the effective use of the identification information (password) allows the users K1, K2, and K3 who actually receive the medical service to evaluate the medical service. That is, since the evaluation cannot be performed unless the users K1, K2, and K3 have obtained the password, the accuracy of the evaluation information is improved. In this case, since the criteria for the reception including the names of the recipients K1, K2, and K3 are used, it is more certain that the person who actually receives the medical service is determined, but the password alone is sufficiently accurate. Can be secured. Therefore, which provider T1,
The publicly available evaluation information becomes a useful information source by a third party who is wondering whether to select T2 or T3.

Further, as the evaluations of a large number of the users K1, K2, K3,... Are accumulated for each of the providers T1, T2, T3, the accuracy of the evaluation information naturally increases. In other words, each of the evaluations is a personal evaluation, but by accumulating the evaluations, bias of information is prevented.

By using the point system, the user K
1, K2, and K3 actively invite the user to access the evaluation server system 10, so that evaluators (enjoyers) are not limited to those who merely use the Internet for hobbies. Many evaluation information (according to the actual market) can be accumulated.

Further, since these evaluations are disclosed to third parties, those who intend to receive medical services in the future can obtain information on the hospital (providers T1, T2, T3) in advance. . Furthermore, if the evaluation information of a plurality of hospitals (providers) is accumulated, the hospital or the like that suits the user can be selected from the accumulated information.

For the providers T1, T2, and T3, the evaluation information can be directly received, or the evaluation status can be observed by accessing the information provision processing unit 24.
It is possible to sense the degree of satisfaction (market needs) of the customers K1, K2, K3 as customers. In addition, by comparing the degree of evaluation with other hospitals, it is possible to recognize that the service is excellent or inferior, and to strive to improve the service quality. This is very significant for patients. In particular, in the case of an industry where advertising is regulated, it is not possible to actively sell oneself, but as described above, the patients K1, K2, who are patients
By being evaluated directly from K3, an opportunity to acquire a customer by a so-called word-of-mouth effect is obtained. That is, patients naturally gather at the providers T1, T2, and T3 that provide better medical services, and a synergistic advantage can be obtained.

Further, the providers T1, T2, and T3 listed in the evaluation server system 10 provide the password to the recipient, so that the service is actively offered to be evaluated for its own service. Can be shown. As a result, it is possible for the users K1, K2, and K3 to obtain a sense of security in advance, and to select a provider from the listed providers T1, T2, and T3 to obtain points when receiving a medical service. The opportunity to acquire is secured. This also results in increasing the suction power of the customers for the providers T1, T2, and T3. In this regard, it is not necessary to disclose the evaluation information to a third party, and specific information (contact information, contents of services, etc.) relating to each of the providers T1, T2, and T3 is stored as a list of identification information providers. It is enough to make it public.

In this embodiment, the points are unified in the evaluation server system 10. Therefore, the provider T1,
If the same type of points are issued for other types of business other than T2 and T3, the users K1, K2, and K3 can collect a wide range of points from commodities and services that are used daily.

Further, the password once used to access the evaluation server system 10 from the client system 14 is excluded from the issued identification information list, so that the users K1, K2, and K3 do not acquire a new password. That is, it cannot be evaluated again unless a new service or the like is enjoyed. As a result, it is possible to prevent the same person from being repeatedly evaluated using one password, so that an accurate evaluation result can be obtained in more real time. Although the case where the provider T and the operator U are different is shown here, the same person may be in charge.

Next, as a second embodiment of the present invention, a case where a product is evaluated using the evaluation device 1 will be described. Therefore, the same reference numerals as those of the evaluation device 1 shown in FIG. Here, it is assumed that the providers T1, T2, and T3, which are product manufacturers, sell the same kind of competitive products to the consumers K1, K2, and K3 on the Internet, and focus on the operation of the evaluation device 1. explain.

Step 200: a plurality of providers T1, T
2 and T3 use the receiving server system 12 to access the evaluation server system 10 and request issuance of a password (purchase instruction). Here, the providers T1, T2, and T3 request the evaluation server system 10 for 1000 passwords, respectively, according to the number of produced products.

Step 202: Evaluation server system 10
Transmits the predetermined 1000 passwords to each receiving server system 12 as a response to the request. At that time, in its own storage device 26,
The “product name” of the providers T1, T2, and T3 and the issued “password” are recorded in association with each other. For example, an issued identification information list as shown in FIG. 7 is generated.

Step 204: Provider T which is a manufacturer
1, T2, and T3 insert the card into the package of the product in a state where the card cannot be seen from the outside. This card describes one password, the URL of the evaluation server system 10 and the like, and is inserted one by one into a total of 1000 products.

Step 206: Providers T1, T2, T3
Sells goods through wholesalers and retailers. When the consumers K1, K2, and K3 purchase the respective products, the passwords are passed to the consumers K1, K2, and K3.

Step 208: Recipients K1, K2, K3
After purchasing and actually using the product, the URL described on the card using the client system 14 is
Access the evaluation server system 10 according to the following. Then, the reception processing unit 1 in the evaluation server system 10
8 is activated, and first, a purchase item selection screen as shown in FIG. When a product purchased by the user is selected from these, a password input screen as shown in FIG. 5 is further transmitted.
Recipients K1, K2, and K3 enter their names and passwords and reply. The name is used not for the purpose of collation but for specifying a partner who provides a point described later.

Step 210: The reception processing unit 18 checks whether the selected “goods” and the inputted “password” are recorded in the issued identification information list of the storage device 26, If there is an accurate recipient K
1, K2, and K3. On the other hand, as long as one of them is incorrect, the reception is refused.

Step 212: correct recipients K1, K
If it is determined to be K2 or K3, the evaluation processing unit 20 is activated, and transmits an evaluation form for evaluating the purchased product to the client system 14.

The evaluation form is divided into a public evaluation area S1 and a detailed evaluation area S2 as shown in FIG. The evaluation area for publication S1 is a competitor product of the same system (competitor product)
There are questions that are easy to compare with, for example, various items such as product design, ease of use, price setting, functions, etc. are “good”, “so-so good”, “normal”, “not very good”, “bad” Are prepared, and a comment section is made. On the other hand, the detailed evaluation area S2 is customized based on the requests of the providers T1, T2, and T3, and has more specific evaluation items.

For each item, the users K1, K2, and K3 evaluate and reply. The evaluation result in the public evaluation area S1 is made public to the public by the information provision processing unit 24, and the evaluation result in the detailed evaluation area S2 is provided to each of the providers T1, T2, and T3 without being disclosed. The providing method may be transmitted by the evaluation processing unit 24. Provider T1, T
2, T3 can improve his / her own product based on the evaluation result, or can refer to the next product development.

Step 214: Upon receiving the evaluation form, the evaluation processing section 20 records the evaluation result in the storage device 26.

Step 215: When the evaluation is received, the reward provision processing unit 22 is activated, and its recipients K1, K2,
Issue points (for example, 30 points) to K3. The issuance here means that a predetermined number of points is recorded in the storage device 26 in association with the names of the inputted users K1, K2, K3. For example, this time K1 and K
2 and K3 are the recipients K1, K2 and 1 in the first embodiment.
If it is the same person as K3, the number of points (20 points) obtained when evaluating the hospital
Points) are accumulated to a total of 50 points.

When the points reach the specified value or more, the consumers K1, K2, and K3 can obtain goods or money. The system is not limited to the point system, and the receivers K1, K2, and K3 are required to input an identification number for receiving money, such as an account number, and directly enter money (here, the password is provided to the providers T1, T2, and T3). May be generated by the billing server 50 so as to deposit 100 yen, which is the same as the amount sold. Alternatively, electronic money that can be used on the Internet may be presented via the Internet.

As described above, the detailed evaluation area S2
Is transmitted to the systems of the providers T1, T2 and T3 (the receiving server system 12 can also be used) by the evaluation processing unit 20 (with the recipient name being anonymous). Provider T for evaluation information
The billing server 50 generates a slip to the effect that the provider T1, T2, T3 pays a predetermined amount of money to the operator U as a consideration provided to the user 1, T2, T3 or as a consideration for issuing a password. Of course, the slip may be generated at another timing.

Step 216: All or part of the evaluation information relating to the evaluation area for publication S1 is disclosed to a third party by the information provision processing unit 24. Many recipients K1, K2
When the evaluation information from K3... Is collected, in addition to displaying them in a list one by one, they may be disclosed as statistical information. This is typically a WWW server application program (eg, Apache
e).

Here, in order for the evaluation server system 10 to identify the users K1, K2, and K3, the user K
1, K2, and K3 are used, but information such as an address, a name, an e-mail address, and a bank account is registered at the time of the first evaluation or in advance, and the users K1 and K2 are received from the evaluation server system 10. , K3 may be provided with a personal ID. In this way, two or more recipients K1, K2, K3 of the same gender can be reliably identified not by name but by ID. In addition, although the case where one's own point is used is shown here, it may be set so that the point can be transferred to another person.

Next, an evaluation device 3 (see FIG. 10) according to a third embodiment of the present invention will be described.

Here, in addition to the configuration of the evaluation device 1 shown in FIG. 1, the providers T1, T2, and T3 each prepare a sales server 40. Other configurations are the same as those of the evaluation device 1 of FIG. 1, and the same portions are denoted by the same reference numerals and description thereof will be omitted. The providers T1, T2, and T3 are retail stores, and provide various products as Internet shops. These providers T1, T2, T3 are not only providers of goods, but also providers of services called retail services. It is determined by the content of an evaluation form described later, but here, a case of evaluating a product will be described.

Step 300: Providers T1, T2, T3
Sells the product to the consumers K1, K2, and K3 via the Internet N using the sales server 40. Although the sales server 40 is separately prepared here, the receiving server system 12 may be used. Recipients K1, K
2 and K3 access the sales server 40 through the client system 14 at home or the like, select a predetermined product, and purchase the product.

Step 302: Providers T1, T2, T3
When a sales contract for a product is established between the user and the consumers K1, K2, and K3, that is, when a product purchase slip is created, the receiving server system 1 linked to the sales server 40
2 accesses the evaluation server system 10 and requests issuance of a password. Evaluation server system 1 that received the request
0 issues a predetermined password to the receiving server system 12 at a unit price of 100 yen, but this time sends the password directly to the client system 14. Therefore, it is apparently issued from the evaluation server system 10 to the client system 14. However, since it is substantially based on a request from the receiving server system 12, the provider T1, T2, T3 provides The password is passed to K1, K2, and K3.

As a result, the information as shown in FIG. 11 is displayed on the screen of the client system 14 simultaneously with the purchase of the product. This information includes the password, the address information (URL) of the evaluation server system 10 which is a place to be accessed for evaluation, the expiration date of the password, and the like, in addition to the information on the product purchase.

Step 304: On the other hand, the evaluation server system 10 stores the providers T1, T in its own storage device 26.
2, T3 product name, issued password, recipient K1,
The names of K2 and K3, the expiration date of the password and the like are recorded in the issued identification information list in association with each other. The expiration date is, for example, "two weeks from the date of shipping the product". Unused passwords that have expired are automatically removed from the list and can be reused. Further, the billing server 50 generates a processing slip for billing for the password issuance. The billing server 50 is connected to a server for electronic payment (not shown). As a result, a charge of 100 yen is transferred from the providers T1, T2, T3 to the operator U at a predetermined time.

Step 306: Provider T which is a retail store
1, T2 and T3 provide predetermined goods to the consumers K1, K2 and K3. In this case, tangible articles are delivered by a distribution system, and in the case of electronic information products such as music and video, they may be delivered via the Internet.

Step 308: Recipients K1, K2, K3
After purchasing and using the product (for example, after receiving and listening to music distribution), the client accesses the evaluation server system 10 using the client system 14 in accordance with the URL provided at the time of purchase. As a result, the reception processing unit 18 in the evaluation server system 10 is activated, and a password input screen is transmitted to the client system 14 as in the first and second embodiments. Recipients K1, K
2 and K3 enter their names and passwords and reply.

Step 310: The reception processing unit 18 checks whether the input “password” and “name” are recorded in the storage device 26, and further satisfies the above expiration date (two weeks from the commodity shipping date). Also check if it is. If there is a matching password / name combination and it is within the expiration date, it is determined that the recipients are the correct recipients K1, K2, and K3. If incorrect, inform them and reject the reception.

Step 312: Correct Recipients K1, K
If it is determined to be K2 or K3, the evaluation processing unit 20 is activated and transmits an evaluation form for evaluating the purchased product (for example, music) to the client system 14.
The evaluation form includes, for example, the degree of satisfaction with the product price, the quality of the product, the reason for selecting the color of the product, and the like. The providers T1, T2, and T3 refer to this evaluation information to determine the future storefront ( You can devise an assortment of products (both actual stores and online stores).

Step 314: Upon receiving the evaluation form, the evaluation processing unit 20 records the evaluation result in the storage device.

Step 315: When the evaluation is received, the reward provision processing unit 22 is activated, and the users K1, K2,
Issue money (100 yen) to K3.

Step 316: The evaluation information is made public to a third party by the information provision processing unit 24. When evaluation information is collected from a large number of users K1, K2, and K3, the evaluation information may be disclosed as statistical information.

In this statistical information, if a plurality of evaluations are received from each of the users K1, K2, and K3 for the same product, the evaluation average value or the latest evaluation value for each of the users K1, K2, and K3. By adopting only the evaluation, “arranged evaluation information” may be provided in which the influence of the duplicate evaluation of the same product (service) on one receiver is excluded from the statistics.
Then, even if the evaluation is biased by one receiver, it is not much reflected in the overall evaluation result, so that it becomes a more useful information source. The disclosure is provided in a state that can be compared with, for example, a competitive product.

In the third embodiment, the users K1, K2, and K3 arbitrarily determine whether or not the password is required at the time of purchasing the product on the homepage for selling the products of the providers T1, T2, and T3. You may make it selectable. Further, the reception of the evaluation information may be performed by directly accessing the evaluation server system 10 or by providing the provider T1,
Evaluation server system 1 for T2, T3 WWW servers, etc.
Alternatively, a part of the function 0 may be prepared in a distributed manner, and the homepage may perform the processing of the evaluation server system. That is, the servers owned by the providers T1, T2, and T3 may indirectly receive the evaluation information from the users K1, K2, and K3, and transmit the information to the evaluation server system 10.

In addition, after the evaluation information is transmitted to the evaluation server system 10 by the users K1, K2, and K3, the evaluation information may be linked to the respective homepages of the providers T1, T2, and T3 evaluated. Good. If the evaluation of the product is high, the consumers K1, K2, and K3 may purchase the same product again on the homepage, or
2, because there is a high possibility that other products provided by T3 will be interested.

[0089]

According to the present invention, the user can obtain at least one of the following advantages. (1) If evaluated, points, articles, money, etc. are provided. (2) By referring to the published evaluation information, it is possible to select a product or service that suits the user from the list. (3) It is possible to obtain evaluation information with higher reliability than before. (4) In industries where advertisements and the like are regulated, evaluation information is a valuable information source. (5) Points can be shared across types and types of products or services to be evaluated.
Points can be easily collected. (6) Since the provider to be evaluated makes an effort to provide better services and the like, the quality, price, and the like of the services and the like enjoyed by the receivers are improved.

On the other hand, the provider can obtain at least one of the following advantages. (1) By being evaluated directly by actual users, if evaluation information is obtained, it is possible to recognize the rank and the like of the service and the like provided in the market, which can be used for improvement of the service and the like. (2) A system in which a password is paid when the service or the like is actually provided (that is, when the sales are recorded) or when the evaluation information is obtained can be provided.
The investment can be made in proportion to the sales compared to a general advertisement that requires a huge cost in advance, and the investment efficiency is higher than that of a general questionnaire. (3) If a high evaluation is received from the user, the opportunity to acquire a new customer increases. (4) According to the above (3), especially, information is disclosed even in an industry in which one's own active advertising is prohibited, and those who have a good reputation can increase customers by so-called word-of-mouth effect. Can be expected. (5) If the evaluation form is customized, necessary evaluation information can be efficiently collected.

[Brief description of the drawings]

FIG. 1 is a diagram showing an overall configuration of an evaluation device according to first and second embodiments of the present invention.

FIG. 2 is a diagram showing a specific configuration of an evaluation server system in the evaluation device.

FIG. 3 is a conceptual diagram showing an issued identification information list generated by the evaluation server system.

FIG. 4 is a diagram showing a page on which a password and the like to be given to a recipient are described.

FIG. 5 is a view showing a password input screen provided by the evaluation server system.

FIG. 6 is a diagram showing an evaluation form provided by the evaluation server system.

FIG. 7 is a conceptual diagram showing an issued identification information list generated by the evaluation server system.

FIG. 8 is a conceptual diagram showing a product selection screen provided by the evaluation server system.

FIG. 9 is a diagram showing an evaluation form provided by the evaluation server system.

FIG. 10 is a diagram showing an overall configuration of an evaluation device according to a third embodiment of the present invention.

FIG. 11 is a view showing a password providing screen provided by the evaluation server system.

[Explanation of symbols]

 1, 3 ... Evaluation device 10 ... Evaluation server system 12 ... Receiving server system 14 ... Client system 26 ... Database 40 ... Sales server 50 ... Billing server

Claims (13)

[Claims] An evaluation apparatus comprising: an evaluation server system; a receiving server system used by a service or merchandise provider; and a client system used by a service or merchandise receiver. Is capable of obtaining predetermined identification information from the evaluation server system using the reception server system, and wherein the receiver receives the identification information received when the predetermined service or product is received from the provider. Using the information, the client system accesses the evaluation server system, and the predetermined service or product can be evaluated in cooperation with the evaluation server system. The evaluation server system receives the evaluation information from the client system. Any given points, services, goods or money to the beneficiary While providing, evaluation apparatus characterized by being capable storing the evaluation information. 2. The evaluation device according to claim 1, wherein the evaluation server system is capable of providing the received evaluation information to a third party. 3. The evaluation device according to claim 1, wherein the evaluation server system is capable of providing information on the service or product provided by the provider to a third party. 4. The evaluation device according to claim 1, wherein the receiving server system purchases the identification information from the evaluation server system. 5. An information processing method in an evaluation server system for evaluating a predetermined service or product provided by a provider using an evaluation server system, wherein each of the plurality of providers uses the information. Issuing predetermined identification information to the receiving server system and registering the identification information in an issued identification information list recorded in a storage device; and enjoying the service or product from the provider. The user sends an identification information input form to the client server system used by each of the users to prompt for the input of the identification information, and the issued identification information list indicates whether or not the user has the identification information. And evaluating the client server system of the beneficiary having the identification information. Transmitting and prompting the user to evaluate the predetermined service or product enjoyed from the provider; and receiving any evaluation information from the client server system, the point or service, goods or money for the user. Generating a processing slip for providing the information, and accumulating the received evaluation information to enable transmission to a third party. An information processing method for an evaluation server system, comprising: 6. The evaluation form according to claim 5, wherein the evaluation form includes common evaluation items for the same kind of service or product provided by the plurality of providers, and the evaluation information on the common evaluation items. Is provided to a third party as a list display including the plurality of provider names. 7. The billing slip according to claim 5 or 6, wherein when issuing the identification information to the receiving server system, a billing slip for charging the provider based on the issuance of the identification information is generated. An information processing method for an evaluation server system, comprising: 8. A billing slip according to claim 5, wherein upon receipt of the evaluation information from the client system, a billing slip for billing the provider based on consumption of the identification information is generated. Information processing method of the evaluation server system to perform 9. The information processing apparatus according to claim 5, wherein at least the evaluation information from the receiver regarding the service or the product provided by the provider is provided to the receiving server system used by the provider. An information processing method for an evaluation server system, comprising a step of transmitting a part. 10. The method according to claim 5, wherein when it is determined that the user has the identification information, or when the evaluation information is received from the user after the determination. In any one of the above, the information processing method of the evaluation server system, wherein the used identification information is excluded from the issued identification information list. 11. The information processing method for an evaluation server system according to claim 5, wherein the identification information for which a predetermined time has elapsed since the time of issuance is excluded from the issued identification information list. . 12. The evaluation server according to claim 5, wherein the same type of points is provided to each of the plurality of users who have enjoyed the different services or products. Information processing method of the system. 13. An evaluation server system for evaluating a predetermined service or product provided by a plurality of providers, wherein each of said providers receives an identification information issue request from said plurality of providers. An identification information issuance processing unit that issues predetermined identification information and registers the issued identification information in an issued identification information list, and is accessed by a user who has enjoyed a predetermined service or product from the provider. At this time, the identification information input form is transmitted to the user to prompt at least the input of the identification information, and the identification of the identification information is performed based on whether or not the input information is included in the issued identification information list. A reception processing unit for determining whether or not the user has the information; and providing a predetermined evaluation input form to the user having the identification information; An evaluation processing unit that receives and stores the evaluation information input to the user, and generates a processing slip for providing any of points, services, goods, or money to the user upon receiving the evaluation information. An evaluation server system comprising: a reward providing processing unit for recording; and an information providing processing unit for publishing the accumulated evaluation information to a third party.