JP2002222373A - Information collection device, information collection system, and recording medium - Google Patents

Abstract

(57) [Summary] [PROBLEMS] To obtain an information collection device, an information collection system, and a recording medium that can improve customer satisfaction. A server (20) evaluates the evaluation result by the customer when the customer borrows a car of the same model as the car purchased from a car rental store that handles cars of the same model as the car purchased from the car dealer. The obtained evaluation information is acquired via the Internet 12, the acquired evaluation information is stored in the hard disk 22, and the rental fee paid by the customer for borrowing the car to the customer who provided the evaluation information is obtained. A discount process for performing a predetermined discount is performed.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information collecting apparatus, an information collecting system, and a recording medium.
An information collection device, an information collection system, and an information collection device that collect information indicating an evaluation result by a user of an object to be collected;
And a computer-readable recording medium recording an information collection program.

[0002]

2. Description of the Related Art Conventionally, automobile dealers have offered test ride opportunities to prospective purchasers in order to assist in selection of a model for purchase.

[0003] However, since the test ride period in this case is at most several hours, it is difficult to evaluate the purchaser in the actual use environment (commuting, vacation, etc.). There was a problem that the degree of satisfaction of the planner was low.

[0004] On the other hand, in a car rental shop or a leasing shop, from the viewpoint of profitability, the types of cars handled are considerably limited, so that the selection range of users is narrow.
There was a problem that user satisfaction was low.

SUMMARY OF THE INVENTION The present invention has been made to solve the above problems, and has an information collecting apparatus, an information collecting system, and a computer readable recording of an information collecting program capable of improving customer satisfaction. It is intended to provide a recording medium.

[0006]

In order to achieve the above object, an information collecting apparatus according to claim 1 is provided by a rental company or a leasing company which handles the same rental material as a purchase from a seller by a purchaser. Information acquisition means for acquiring, via a communication line, evaluation information indicating an evaluation result by the purchaser when borrowing the same loan as a purchase, and storage means for storing the evaluation information acquired by the information acquisition means A rental fee or a lease fee paid by the purchaser to borrow the loaned item, for the purchaser who provided the evaluation information acquired by the information acquisition means,
And discount processing means for performing a discount process for performing a predetermined discount from at least one of the purchase price for the purchaser to purchase the purchase.

[0007] According to the information collecting apparatus of the first aspect, the information acquisition means allows a rental company or a leasing company that handles the same rental product as the purchase from the seller to provide the same rental product as the purchase. Evaluation information indicating an evaluation result by the purchaser when the user is borrowed is acquired via a communication line, and the storage unit stores the evaluation information acquired by the information acquisition unit. The communication line includes the Internet, a LAN (Local Area Network),
All communicable lines such as a VAN (Value Added Network) and a public telephone network are included. The storage means includes a random access memory (RAM) and an EEPROM.
M (Electrically Erasable and Programmable Read On
ly Memory), Flash EEPROM (Flash EEP)
ROM) and other semiconductor storage elements, floppy (registered trademark)
・ Disc, CD-ROM, CD-R (Compact Disc-R
ecordable), CD-RW (Compact Disc-ReWritabl)
e), a portable recording medium such as an MO (magneto-optical) disk, a fixed recording medium such as a hard disk, or an external storage device provided in a server computer or the like connected to a network can be used.

[0008] In the information collecting apparatus according to the first aspect,
The discount processing means provides the purchaser who provided the evaluation information obtained by the information obtaining means with a rental fee or lease fee paid by the purchaser to borrow the rented item, and A discount process for performing a predetermined discount from at least one of the purchase price for purchasing the item is performed.

That is, according to the present invention, the same loan as the purchase can be borrowed and used for a relatively long period by rental or leasing. As a result, it is possible to evaluate the purchaser in the actual use environment, and the satisfaction of the purchaser can be improved.

Further, in the present invention, as a price for providing the evaluation information, a predetermined discount is given to at least one of the rental fee or the lease fee and the purchase price to the purchaser who has provided the evaluation information. This allows the purchaser to obtain a discount, thereby improving the degree of satisfaction.

Further, according to the present invention, the manufacturer of the purchased product can feed back to the planning and design of the purchased product by accessing the evaluation information stored in the storage means. Can improve the satisfaction of the purchaser in this regard, and the attitude of listening to the evaluation result of the purchase by the purchaser itself increases the satisfaction of the purchaser. Become.

As described above, according to the information collecting apparatus of the first aspect, the same rental item as the purchased item is obtained from the rental company or the leasing company that handles the same item as the purchased item from the seller. Obtain evaluation information indicating the evaluation result by the purchaser when borrowing via the communication line,
The acquired evaluation information is stored, and the purchaser who provided the evaluation information is provided with a rental fee or a lease fee paid by the purchaser to borrow the loaned item, and the purchaser Since a discount process for performing a predetermined discount from at least one of the purchase price for the purchase is performed, the satisfaction of the purchaser can be improved.

According to a second aspect of the present invention, in the information collecting apparatus according to the first aspect, the rental or leasing company handles all items sold by the seller. It is.

Thus, a user who uses the rental company or the leasing company according to the present invention can select from various types of rental items, and can improve the satisfaction of the user.

[0015] In the present invention, the rental fee or lease fee for the purchaser who has provided the evaluation information, and the discount generated by the discount processing of at least one of the purchase price are determined by the manufacturer, seller, rental company of the purchase. Or a leasing company.

According to another aspect of the present invention, there is provided an information collection system, comprising: a rental company or a leasing company that handles the same rental product as a purchase from a seller by a purchaser; A client for transmitting, via a communication line, evaluation information indicating an evaluation result by the purchaser when borrowing a loaned item, receiving evaluation information transmitted from the client, and storing the received evaluation information in storage means. A rental or lease fee paid by the purchaser to borrow the rented item to the purchaser who stored and provided the received evaluation information, and that the purchaser purchased the purchased item. And a server for performing a discount process for performing a predetermined discount from at least one of the purchase prices of the above.

According to the information collection system of the third aspect, the client borrows the same loan from the rental or leasing company that handles the same loan as the purchase from the seller by the purchaser. Evaluation information indicating the result of the evaluation by the purchaser at the time of the purchase is transmitted via the communication line. The client includes a personal computer and a PDA (Personal Data Assistan).
ts; portable information and communication equipment for individuals), mobile phones, etc.
All information terminal devices capable of transmitting information via a communication line are included. The communication lines include all communicable lines such as the Internet, a LAN, a VAN, and a public telephone network.

According to the third aspect of the present invention, the server that receives the evaluation information transmitted from the client stores the received evaluation information in a storage unit, and the purchaser that provides the received evaluation information. For
A discount processing for performing a predetermined discount from at least one of a rental fee or a lease fee paid by the purchaser to borrow the loan and a purchase price by the purchaser to purchase the purchase is performed. Will be

The storage means may be a RAM, E
Semiconductor storage elements such as EPROM, flash EEPROM, floppy disk, CD-ROM, CD-R,
A portable recording medium such as a CD-RW or MO disk, a fixed recording medium such as a hard disk, or an external storage device provided in a server computer connected to a network can be used.

That is, in the information collecting system according to the third aspect, similarly to the invention according to the first aspect, it is possible to borrow and use the same rental as the purchased by rental or lease for a relatively long period of time. Like that. As a result, it is possible to evaluate the purchaser in the actual use environment, and the satisfaction of the purchaser can be improved.

Further, in the present invention, as a price for providing the evaluation information, a predetermined discount is given to at least one of the rental fee or the lease fee and the purchase price to the purchaser who has provided the evaluation information. As a result, the purchaser can obtain a discount, so that satisfaction can be improved.

Further, according to the present invention, the manufacturer of the purchased product can feed back to the planning and design of the purchased product by accessing the evaluation information stored in the storage means. Can improve the satisfaction of the purchaser in this regard, and the attitude of listening to the evaluation result of the purchase by the purchaser itself increases the satisfaction of the purchaser. Become.

Therefore, according to the information collecting system of the third aspect, the operation is the same as that of the first aspect of the invention.
As in the first aspect, the satisfaction of the purchaser can be improved.

Further, in order to achieve the above object, a recording medium according to a fourth aspect of the present invention provides a recording medium which is the same as a purchased product from a rental company or a leasing company which handles the same lent product as a purchased product from a seller. An information acquisition step of acquiring, via a communication line, evaluation information indicating an evaluation result by the purchaser when borrowing a loan, a storage step of storing the evaluation information acquired by the information acquisition step in a storage unit, For the purchaser who has provided the evaluation information obtained in the information obtaining step, a rental fee or a lease fee paid by the purchaser to borrow the loan, and the purchaser purchases the purchase. And a discount processing step of performing a discount processing for performing a predetermined discount from at least one of the purchase price for performing the information collection program. A computer-readable recording medium.

The recording medium according to the present invention includes R
AM, ROM, EEPROM, Flash EEPROM
Storage elements, floppy disk, CD-ROM, C
Use of a portable recording medium such as a DR, a CD-RW, a magneto-optical disk, a magnetic tape, a fixed recording medium such as a hard disk, or an external storage device provided in a server computer or the like connected to a network. Can be.

As described above, according to the recording medium on which the information collection program described in claim 4 is recorded, the same operation as the invention described in claim 1 is performed by causing the computer to execute the information collection program. As in the first aspect, the satisfaction of the purchaser can be improved.

[0027]

Embodiments of the present invention will be described below in detail with reference to the drawings. First, the configuration of an information collection system 10 according to the present embodiment will be described with reference to FIG.

As shown in FIG. 1, an information collection system 10 according to the present embodiment includes a server 20 owned by an administrator of the information collection system 10 and a terminal device owned by a plurality of customers of the information collection system 10. 30, a terminal device 40 owned by each of a plurality of car rental stores handled by the information collection system 10, a terminal device 50 owned by each of a plurality of car dealers handled by the information collection system 10, The terminal device 60 provided in the planning and design department of the maker includes a modem, a router,
It is configured to be connected to the Internet 12 via a connection device 70 such as a TA (Terminal Adapter).

Server 20, terminal device 30, terminal device 4
0, each of the terminal device 50 and the terminal device 60 has an input device such as a keyboard and a mouse for inputting various information;
A monitor (display) for displaying various menu screens and processing results, a printer for printing various information, a hard disk for storing various information, and the like are provided. Since this hardware configuration is a general one, detailed description thereof is omitted here.

The server 20 according to the present embodiment is a WWW
(World Wide Web) Server 3
0, the terminal device 40, the terminal device 50, and the terminal device 60 function as WWW clients.

That is, the terminal device 30, the terminal device 40,
A WWW browser is installed in each of the terminal device 50 and the terminal device 60, and by activating the WWW browser, the server 20 can be arbitrarily accessed via the Internet 12. At this time,
The access position is specified by a URL (Uniform Resource Locator).

The terminal device 30, the terminal device 40, the terminal device 50, and the terminal device 60 are identified by IP (Intern).
et Protocol) address.

Here, in order to secure the security of data transmitted and received between the server 20 and the terminal device 30, the terminal device 40, the terminal device 50, and the terminal device 60 (security), SSL (Secure Sockets Layer) is used. And TLS (Tr
security protocol such as ansport Layer Security).

FIG. 2 schematically shows the storage contents of the hard disk 22 provided in the server 20. As shown in the figure, the hard disk 22 has a database area DB for storing various databases and various menu screens and instruction input screens that can be displayed on displays of the terminal device 30 and the terminal device 40. A screen data area GD for storing screen data and a program area PG for storing various programs are provided.

Here, in the database area DB,
A customer management database DB1 for storing information on customers, an evaluation result database DB2 for storing information on evaluation results of automobiles by customers, and the like are provided. Hereinafter, the configuration of each database will be described in detail.

As shown in FIG. 3, the customer management database DB1 according to the present embodiment includes a name (customer name) of a customer who has concluded a rental contract with a car rental store to be handled by the information collection system 10, a rental period. The rental fee, the type of car rented, the manufacturer of the car, the customer's address, the customer's telephone number, and an ID number (Identification number) for identifying the customer are stored for each rental. ing.

The ID number is random numerical data without duplication. This is because I
This is a consideration for reducing the risk that the information collecting system 10 is misused by estimating the D number and so-called spoofing. Further, the reason why various data such as the customer name is stored for each rental is to cope with a case where the same person rents a plurality of times.

On the other hand, as shown in FIG. 4, the evaluation result database DB2 according to the present embodiment includes a customer name, a rental period, an evaluation result after using the rental car by the customer, a main riding place of the rental car, and a rental fee. Whether there is a discount,
And an ID number for each rental. The “presence / absence of discount” indicates “present” when the discount processing described later of the rental fee in the information collection system 10 has already been performed, and indicates “absence” when the discount processing has not been performed. Information is to be stored respectively.

Although not shown, the database area DB on the hard disk 22 includes a terminal device other than the terminal device 30 owned by the customer, that is, the terminal device 4.
A non-customer IP address database in which IP addresses 0, 50, and 60 are stored in advance is provided. In the following description, the car rental shop, the car dealer, and the planning / design department of the car manufacturer are referred to as “non-customers”.

On the other hand, various programs such as an evaluation information management program executed by the server 20 and a control program for controlling the operation of the server 20 are stored in the program area PG on the hard disk 22 in advance.

The car rental shop according to the present embodiment handles all types of cars handled by the car dealer according to the present embodiment as rental articles.

The server 20 corresponds to the server of the present invention, the terminal device 30, the terminal device 40 and the terminal device 50 correspond to the client of the present invention, and the hard disk 22 corresponds to the storage means of the present invention.

Next, the operation of the information collecting system 10 will be described with reference to FIG. FIG. 5 shows a CPU (not shown) provided in the server 20 when a homepage provided by an administrator of the information collection system 10 is accessed by any terminal device connected to the Internet 12.
6 is a flowchart showing a flow of an evaluation information management program (corresponding to the information collection program of the present invention) executed by the (central processing unit), and the program is stored in the program area PG of the hard disk 22 in advance. Therefore, in this case, the hard disk 22 corresponds to the recording medium of the present invention.

In step 100 of the figure, the I / O of the access source terminal obtained by the standard function of the WWW server is performed.
By determining whether or not the P address exists in an IP address group previously stored in the non-customer IP address database (not shown), the terminal device at the access source is a terminal device owned by the non-customer. If the terminal device is owned by a non-customer (in the case of an affirmative determination), the process proceeds to step 102, where a main process for designating a desired process from various processes provided by the information collection system 10 is performed. The screen data indicating the menu is transmitted to the access source terminal device.

FIG. 6 shows the main menu screen displayed on the display provided in the terminal device of the access source by the processing in step 102 described above.

Information collection system 10 according to the present embodiment
Then, as shown in the figure, "customer data registration process",
Each process of “evaluation result registration process” and “evaluation result acquisition process” can be executed, and the operator of the access source terminal device inputs the name of the desired process on the main menu screen shown in FIG. A desired process is designated by pointing the position corresponding to. With a mouse (not shown). Thereby, in the server 20, the program corresponding to the URL associated with the process specified by the operator is automatically called and executed by the standard function of the WWW server.

Note that the "return" button in the figure is designated when returning the displayed page to the previous page.
The “print” button is specified when the displayed screen is printed by a printer (not shown). The “forward” button is specified when switching the displayed page to the next page, and the “home” button is specified when returning the displayed page to the first page. The function of each button is the same in each display screen described below.

The screen data of each screen described below, including the screen data indicating the main menu, is stored in the screen data area GD of the hard disk 22 in advance.

Referring to FIG. 7, the customer data registration process executed by server 20 when "customer data registration process" is designated on the main menu screen by the access source terminal device will be described. The customer data registration process according to the present embodiment is executed by two programs, a customer data registration process 1 program shown in FIG. 7A and a customer data registration process 2 program shown in FIG. 7B. These programs are also stored in the program area PG of the hard disk 22 in advance. In addition, the customer data registration process is instructed to be executed by the terminal device 40 of the car rental shop to be handled by the information collection system 10.

In step 200 of FIG. 7A, screen data indicating a customer data registration screen is transmitted to the access source terminal device 40.
End the program and end the evaluation information management program.

FIG. 8 shows a customer data registration screen displayed on the display provided in terminal device 40 of the access source by the processing of step 200 described above.

As shown in the figure, on the customer data registration screen according to the present embodiment, the customer name, rental period, (rental) fee, vehicle type, maker, customer address, and customer telephone number are entered. It is configured to be able to input. It should be noted that the ID numbers in the figure are numerical data automatically given as different data for each rental by the server 20, and the rental cars of each customer can be identified by the ID numbers.

On the customer data registration screen, the operator of the terminal device 40 of the access source inputs the above information using a keyboard (not shown), and then displays the “input completed” displayed at the bottom of the customer data registration screen. "Button with a mouse (not shown). As a result, the information indicating that the “end input” button has been specified and the information input by the operator are transmitted to the server 20 via the Internet 12.

When the "input end" button is designated on the access source terminal device 40, the server 20 automatically executes the customer data registration processing 2 program (FIG. 7B) associated with the "input end" button. And the process proceeds to step 210 of the program.

In step 210, the information entered by the operator of the access terminal device 40 on the customer data registration screen and the ID number automatically given by the server 20 are registered in the customer management database DB1, After that, the customer data registration processing 2 program ends, and the evaluation information management program ends.

Note that, at the car rental store of the access source, a customer data registration screen as shown in FIG. 8 or an ID number shown on the screen is printed out by a printer (not shown) and passed to the customer. This allows the customer to obtain and confirm a unique ID number for his rental.

Next, an evaluation result registration process executed by the server 20 when the “evaluation result registration process” is designated on the main menu screen by the access source terminal device will be described with reference to FIG. . The evaluation result registration processing according to the present embodiment includes an evaluation result registration processing 1 program shown in FIG. 9A, an evaluation result registration processing 2 program shown in FIG. 9B, and FIG. The three evaluation result registration processing programs shown below are executed, and these programs are also stored in the program area PG of the hard disk 22 in advance. In addition, the present evaluation result registration process uses the terminal device 30, the terminal device 40, or the terminal device 50 after the customer uses the rental car and before purchasing a car of the same model as the rental car at an automobile dealer. Execution is instructed. Here, when the terminal device 40 or the terminal device 50 is used, the terminal device is set in advance so as to be treated the same as the terminal device 30 in the algorithm shown in FIG. I do.

In step 300 of FIG. 9A, screen data indicating the evaluation result registration screen 1 is transmitted to the terminal device of the access source. Quit the program.

FIG. 10A shows the evaluation result registration screen 1 displayed on the display provided in the terminal device of the access source by the processing of step 300 described above.

As shown in the figure, on the evaluation result registration screen 1 according to the present embodiment, a message prompting the input of an ID number and a rectangular area for inputting the ID number are displayed. Input the ID number corresponding to the rental act of registering the evaluation result in the rectangular area by using the keyboard, and then designate the pointing of the “input end” button displayed at the bottom of the evaluation result registration screen 1.

When the "input end" button is designated by the customer, information indicating the ID number entered by the customer is transmitted to the server 20 via the Internet 12, and the evaluation result registration processing 2 program (FIG. 9 ( B))
Is called and the process proceeds to step 310 of the program. It is determined whether or not the ID number input by the customer exists in the customer management database DB1. If the ID number does not exist (in the case of a negative determination), this evaluation result registration processing is performed. When the two programs are terminated and the evaluation information management program is terminated, if there is any (if affirmative), the process proceeds to step 312.

At step 312, it is determined whether or not the evaluation result by the customer has already been registered by determining whether or not the ID number input by the customer exists in the evaluation result database DB2. If there is (if affirmative determination), the present evaluation result registration processing 2 program is terminated and the evaluation information management program is terminated. If not already registered (if negative determination is made), the process proceeds to step 314.

At step 314, predetermined information (in this embodiment, “rental period”,
"Vehicle type" and "manufacturer"), and the next step 3
In step 16, the screen data indicating the obtained predetermined information is added with the screen data for inputting the evaluation result and the bank account number of the customer, and the screen data obtained thereby (hereinafter referred to as “Evaluation result registration screen 2 data”). ) Is transmitted to the terminal device of the access source in step 318, and thereafter, the evaluation result registration processing 2 program ends, and the evaluation information management program ends. Step 316
Then, the ID number is embedded as non-display data in the evaluation result registration screen 2 data.

FIG. 10B shows the evaluation result registration screen 2 displayed on the display provided in the access source terminal device by the processing in step 318 described above.

As shown in the figure, on the evaluation result registration screen 2 according to the present embodiment, each information of the rental period, the maker and the model of the vehicle are displayed, and information for inputting the evaluation result and the bank account number are displayed. Is displayed. In the example shown in the figure, the evaluation result of each evaluation item such as ride comfort, functionality, and the like indicate “good” indicating good, “normal” indicating normal, and bad. It is displayed to select from three ranks of 'evil'.

By referring to the evaluation result registration screen 2, the customer can confirm the rental period, the vehicle type, and the manufacturer, and can determine the position corresponding to the evaluation result rank in the use of the rental car in the actual use environment. After pointing the mouse with a mouse and entering your bank account number in the rectangular area for entering the bank account number,
The “input end” button displayed at the bottom of the evaluation result registration screen 2 is designated with a mouse. As a result, information indicating that the “input end” button has been specified and information indicating the evaluation result and the bank account number specified by the operator are transmitted to the server 20 via the Internet 12. FIG. 10B shows a display when the customer designates “good” as the evaluation result of “ride comfort” and “normal” as the evaluation result of “functionality”.

When the “input end” button is designated on the terminal device of the access source, the evaluation result registration processing 3 program (see FIG. 9C) is called, and the process proceeds to step 330 of the program.

At step 330, predetermined information (in this embodiment, “customer name” and “rental period”) corresponding to the ID number input by the customer is input from the customer management database DB 1, and the process proceeds to step 332. I do.

In step 332, the information indicating the evaluation result input by the customer on the evaluation result registration screen 2 (see also FIG. 10B), the predetermined information input in step 330, and the information input by the customer. The ID number is stored in the evaluation result database DB2, and in the next step 334, discount processing for the rental fee of the customer is performed as shown below.

That is, first, the rental fee of the customer is read from the customer management database DB1 based on the ID number of the customer, and then the read rental fee is multiplied by a fixed rate up to 100% to obtain a discount amount. Is calculated.

Then, an arrangement is made so that the discount amount of the discount amount is transferred to the bank account corresponding to the bank account number designated on the evaluation result registration screen 2 by the customer.

In the next step 336, information indicating “present” is stored in the “presence / absence” column corresponding to the customer in the evaluation result database DB2, and thereafter, the evaluation result registration processing 3 program is terminated and the evaluation is completed. Terminate the information management program.

The processing by the above-mentioned evaluation result registration processing 2 program corresponds to the information obtaining means and the information obtaining step of the present invention.
Step 3 in the above evaluation result registration processing 3 program
32 corresponds to the storing step of the present invention,
Corresponds to the discount processing means and the discount processing step of the present invention.

Next, with reference to FIG. 11, the evaluation result acquisition processing executed by the server 20 when “evaluation result acquisition processing” is designated on the main menu screen by the access source terminal device will be described. . Note that the evaluation result acquisition processing according to the present embodiment is executed by two programs, an evaluation result acquisition processing 1 program shown in FIG. 11A and an evaluation result acquisition processing 2 program shown in FIG. 11B. These programs are also stored in the program area PG of the hard disk 22 in advance. In addition, this evaluation result acquisition processing is performed by any one of the terminal devices 40 and 50 of the car rental store and the car dealership which the information collection system 10 handles, and the terminal device 60 provided in the planning and design department of the car manufacturer. The execution is instructed by the terminal device.

In step 400 of FIG. 11A, screen data indicating the evaluation result acquisition screen is transmitted to the terminal device of the access source. Thereafter, the evaluation result acquisition processing 1 program ends, and the evaluation information management program To end.

FIG. 12 shows an evaluation result acquisition screen displayed on the display provided in the terminal device of the access source by the processing of step 400 described above.

As shown in the figure, on the evaluation result acquisition screen according to the present embodiment, a rectangular area for inputting a period for which an evaluation result is to be obtained and information for specifying the evaluation result obtaining mode are displayed. Is displayed. As shown in the figure, in the present embodiment, as a form of acquiring the evaluation result, “summary display” for displaying a summary of the evaluation result on a display, and raw data indicating the evaluation result in XML (Extensible M
arkup Language) (Download raw data (XML format)) and download raw data indicating evaluation results in CSV (Comma Separated Value) format (raw data download (CSV format)). The form can be selected.

On such an evaluation result acquisition screen,
The operator of the access source terminal device inputs a desired acquisition period using a keyboard (not shown), selects an acquisition form of a desired evaluation result with a mouse (not shown), and displays it at the bottom of the evaluation result acquisition screen. Specify the "end input" button with the mouse. As a result, information indicating that the “end input” button has been designated and information indicating each of the acquisition period and the acquisition mode input by the operator are transmitted to the server 20 via the Internet 12.

When the “end input” button is designated on the terminal device of the access source, the evaluation result acquisition processing 2 program (FIG. 11B) is called, and the routine proceeds to step 410 of the program.

At step 410, information (in this embodiment, information on all types of vehicles) indicating the evaluation results during the acquisition period input on the evaluation result acquisition screen is read from the evaluation result database DB2, and based on the read information. In the next step 412, the ratio for each rank (in this embodiment, three ranks of “good”, “normal”, and “bad”) in each evaluation item is calculated for each vehicle type.

In the next step 414, it is determined whether or not the acquisition mode designated on the above-mentioned evaluation result acquisition screen is "summary display", and if it is "summary display" (if affirmative determination). Shifts to step 416, and after transmitting screen data indicating a screen indicating the calculation result in the above step 412 (hereinafter referred to as “evaluation result screen”) to the access source terminal device, terminates the evaluation result acquisition processing 2 program And terminate the evaluation information management program.

FIG. 13 shows an evaluation result screen displayed on the display provided in the terminal device of the access source by the processing of step 416 described above.

As shown in the figure, on the evaluation result screen according to the present embodiment, the acquisition period input on the above-mentioned evaluation result acquisition screen (see also FIG. 12) is displayed. The ratio of “good”, “normal”, and “bad” of each evaluation item such as ride comfort and functionality are displayed, and the operator of the terminal device refers to this screen. By doing so, it is possible to confirm the evaluation results for each vehicle type based on the usage results of a plurality of customers in an actual usage environment.

When the operator of the terminal device wants to print this evaluation result, he designates a “print” button of the WWW browser with a mouse.

On the other hand, if it is determined in step 414 that the acquisition mode specified on the evaluation result acquisition screen is not “display of summary” (if a negative determination is made), the process proceeds to step 418, and It is determined whether or not the acquisition mode specified on the evaluation result acquisition screen is “raw data download (XML format)”. If the determination is affirmative, the process proceeds to step 420 and the above-described step 412 is performed.
After transmitting the raw data indicating the evaluation result obtained by the calculation in the XML format to the access source terminal device, the present evaluation result acquisition processing 2 program ends, and the evaluation information management program ends.

On the other hand, if a negative determination is made in step 418, it is assumed that the acquisition form specified on the evaluation result acquisition screen is “raw data download (CSV format)”, and the flow advances to step 422. Then, after the raw data indicating the evaluation result obtained by the calculation in step 412 is transmitted as a CSV format to the terminal device of the access source, the evaluation result acquisition processing 2 program is ended, and the evaluation information management program is ended. .

By the above-described evaluation result acquisition processing, the planning and design departments of a car rental shop, a car dealer, and a car maker can obtain evaluation information from a plurality of customers. It is like that.・ Automobile rental store: It will be helpful when assorting rental car models.・ Automobile dealers ・ ・ ・ Used as a reference when assembling sales vehicles.・ Automotive maker: Reference for vehicle development.

Therefore, the discount money generated by the discount processing can be paid by at least one of a car rental store, a car dealer, and a car maker in exchange for obtaining evaluation information. It is assumed that automakers who can afford the money will pay for it.

On the other hand, when it is determined in step 100 (see FIG. 5) that the terminal device of the access source is not a terminal device owned by a non-customer (when a negative determination is made)
Assumes that the terminal device of the access source is the terminal device owned by the customer and proceeds to step 104, executes the evaluation result registration process (see also FIG. 9) in the same manner as described above, and then executes the evaluation information management program. finish.

As described in detail above, in the information collecting system 10 according to the present embodiment, the same rental material as the purchase (the automobile in the present embodiment) is rented or rented for a relatively long period of time. Since it is possible to use it, it is possible to perform evaluation in a customer's actual use environment, and it is possible to improve customer satisfaction.

Further, in the information collecting system 10 according to the present embodiment, as a price for providing the evaluation information, a predetermined discount is given to the customer who provided the evaluation information from the rental fee. Discounts can be obtained, and satisfaction can be improved.

Further, in the information collecting system 10 according to the present embodiment, the automobile maker uses the evaluation result database D
By accessing the evaluation information stored in B2,
Feedback can be given to the planning and design of the car, so that better products can be produced, and in this regard, customer satisfaction can be improved, and the results of customer evaluations can be heard. Attitude itself will increase customer satisfaction.

Further, in the information collecting system 10 according to the present embodiment, since the car rental shop handles all types of cars sold by the car dealer, the customer selects a rental car from various types of cars. And the customer satisfaction can be improved.

In the present embodiment, the case where the rental fee is discounted as a price for providing the evaluation result has been described. However, the present invention is not limited to this. You can also. In this case, the same effect as in the present embodiment can be obtained.

Further, in the present embodiment, a case has been described where the present invention is applied to a form in which a car dealer and a car rental shop are independent of each other. However, the present invention is not limited to this. The present invention can also be applied to a form in which a car dealer and a car rental shop are integrated. In this case, the convenience of the customer is improved, and the cooperation between the dealer and the rental store can be strengthened. For example, a predetermined discount is provided for both the car purchase price and the rental fee. Can be adopted.

FIGS. 3 and 4 shown in the present embodiment.
The configuration of each database is merely an example, and it goes without saying that various parameters can be added to these databases and some parameters can be deleted as needed.

Further, the configuration of various screens shown in the present embodiment is an example, and it is needless to say that each screen configuration can be appropriately changed.

Further, in the present embodiment, the case where each data database is accessed via a WWW server and a WWW browser has been described. However, the present invention is not limited to this, and, for example, via client software. To directly connect to a database to perform customer data registration processing, analysis of evaluation data, and the like. In this case, the same effect as in the present embodiment can be obtained.

In the present embodiment, a customer data registration screen as shown in FIG.
Although a case has been described where the D number is printed out by a printer (not shown) and passed to the customer, the ID number is passed to the customer. However, the present invention is not limited to this. Card, CD
-Through various media such as a ROM, a floppy disk, a magnetic card, an IC card, and a bar code printed piece of paper;
A form in which the D number is transferred may be used. In this case, the same effect as in the present embodiment can be obtained.
In these cases, in order to reduce the burden on the customer, a program for directly flowing the ID numbers stored in the above-described various media into a place where the input of the ID numbers is awaited,
A dedicated evaluation result registration processing program that does not input the D number may be prepared, and the program may automatically read the ID number.

Further, in the present embodiment, a case has been described where a bank transfer is applied as a method of delivering a discount in the fee discount processing in the evaluation result registration processing 3 program, but the present invention is not limited to this. For example, a form in which electronic money or the like is applied can be adopted. In this case, the same effect as in the present embodiment can be obtained.

Furthermore, in this embodiment, the case where various screens displayed on the display are displayed in Japanese is described. However, the present invention is not limited to this, and other screens such as English display may be used. The display using a language may be adopted. In this case, the information collection system 10
Can be extended to countries other than Japan, and the system 10 can be globalized.

[0102]

According to the information collecting apparatus, the information collecting system, and the recording medium according to the present invention, a purchaser from a rental company or a leasing company that handles the same loaned product as a purchase from a sales company by a purchaser can store the purchased product. Acquiring, via a communication line, evaluation information indicating the evaluation result by the purchaser when borrowing the same loan, storing the obtained evaluation information, and providing the purchaser who provided the evaluation information with By performing a discount process for performing a predetermined discount from at least one of a rental fee or a lease fee paid by the purchaser to borrow the above-mentioned rent and a purchase price for the purchaser to purchase the purchase. As a result, the satisfaction of the purchaser can be improved.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a configuration of an information collection system 10 according to an embodiment.

FIG. 2 is a schematic diagram showing stored contents of a hard disk 22 provided in a server 20 according to the embodiment.

FIG. 3 is a schematic diagram showing a configuration of a customer management database DB1.

FIG. 4 is a schematic diagram showing a configuration of an evaluation result database DB2.

FIG. 5 is a flowchart showing a flow of an evaluation information management program executed by a server 20 according to the embodiment.

FIG. 6 is a schematic diagram showing a main menu screen according to the embodiment.

FIG. 7 is a flowchart showing a flow of a customer data registration process 1 program and a customer data registration process 2 program executed during the execution of the evaluation information management program.

FIG. 8 is a schematic diagram showing a customer data registration screen according to the embodiment.

FIG. 9 is an evaluation result registration process 1 program to evaluation result registration process 3 executed during the execution of the evaluation information management program.
5 is a flowchart illustrating a flow of a program.

FIG. 10 is a schematic diagram showing an evaluation result registration screen 1 and an evaluation result registration screen 2 according to the embodiment.

FIG. 11 is a flowchart showing a flow of an evaluation result acquisition processing 1 program and an evaluation result acquisition processing 2 program executed during the execution of the evaluation information management program.

FIG. 12 is a schematic diagram showing an evaluation result acquisition screen according to the embodiment.

FIG. 13 is a schematic diagram showing an evaluation result screen according to the embodiment.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Information collection system 12 Internet 20 Server 22 Hard disk (storage means, recording medium) 30 Terminal device (Client) 40 Terminal device (Client) 50 Terminal device (Client) 60 Terminal device DB1 Customer management database DB2 Evaluation result database

Claims (4)

[Claims] 1. Evaluation information indicating an evaluation result by the purchaser when the same rental as the purchase is borrowed from a rental or leasing company that handles the same rental as the purchase from the seller by the purchaser. An information acquisition unit that acquires the evaluation information acquired by the information acquisition unit, and a storage unit that stores the evaluation information acquired by the information acquisition unit. Performing a discount process for performing a predetermined discount from at least one of a rental fee or a lease fee paid by the purchaser to borrow the loan and a purchase price for the purchaser to purchase the purchase. An information collection device comprising: discount processing means; 2. The information collection device according to claim 1, wherein the rental or leasing company handles all items sold by the sales company. 3. Evaluation information indicating an evaluation result by the purchaser when the same rental as the purchase is borrowed from a rental or leasing company that handles the same rental as the purchase from the seller by the purchaser. And a client transmitting the evaluation information transmitted from the client, and storing the received evaluation information in a storage unit, and providing the received evaluation information to the purchaser, Performing a discount process for performing a predetermined discount from at least one of a rental fee or a lease fee paid by the purchaser to borrow the loan and a purchase price for the purchaser to purchase the purchase. An information collection system comprising: a server; 4. Evaluation information indicating an evaluation result by the purchaser when the same loan as the purchase is borrowed from a rental or leasing company that handles the same loan as the purchase from the seller by the purchaser. An information acquisition step of acquiring the evaluation information acquired by the information acquisition step in a storage unit; and a storage step of providing the evaluation information acquired by the information acquisition step to the purchaser. A rental or lease fee paid by the purchaser to borrow the loan;
And a discount processing step of performing a discount process for performing a predetermined discount from at least one of a purchase price for the purchaser to purchase the purchase, and a computer-readable recording medium recording an information collection program.