JP2002185656A - Voice calla connection deputizing charging supporting system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a voice call connection deputizing charging supporting system capable of deputizing call connection from a voice call connection requesting organization to a voice call calling organization, and regularly charging a call charge per unit time regardless of the systems of the telephone sets or mutual distance of the voice call connection requesting organization and the voice call calling organization. SOLUTION: This system is provided with a connection request receiving means for receiving a connection request designating a voice call calling organization from a voice call connection requesting organization in a home page, a calling connecting means for calling the voice telephone sets of the voice call connection requesting organization and the voice call calling organization, and for connecting these telephone sets so that they can communicate with each other at the time of obtaining any response, and a charging means for charging a beneficiary organization with a call charge corresponding to the call duration of the both connected voice telephone sets.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice call connection proxy charging support system, which calls a voice call calling organization on behalf of a voice call connection requesting organization and connects both parties so that they can talk to each other. The present invention relates to a voice call connection proxy charging support system for charging one or both of a beneficiary organization of a voice call connection requesting organization and a voice call calling organization according to time.

[0002]

2. Description of the Related Art With the recent development of telephone communication equipment and the Internet, various types of telephone line networks and telephones have been developed and actually operated.

[0003] This telephone can be roughly classified into, for example, a mobile telephone, an Internet telephone and the like in addition to a conventional individual telephone. In addition, the telephones thus roughly classified are further divided into a plurality of types.

[0004] The current public telephone network is operated according to a charge system in which a call charge per unit time varies depending on the types of telephones that communicate with each other and the distance between the telephones.

[0005] For this reason, in an organization that desires a voice call connection, which is a user of a voice call, the call rate per unit time differs depending on the telephone models of the voice call organization and the distance between them. Had the disadvantage of having to bear unexpectedly high calling charges.

SUMMARY OF THE INVENTION The present invention has been made in view of the above points, and a call connection from a voice call connection desired organization to a voice call call organization is performed on behalf of the voice call connection organization. It is an object of the present invention to provide a voice call connection proxy charging support system capable of making a substantially constant charge regardless of the type of telephone and the distance between the telephones of the call calling organization.

[0007]

To achieve the above object, according to the first aspect of the present invention, there is provided a voice call connection proxy charging support system according to the present invention. Connection request receiving means for receiving a request on a homepage, and call connection means for calling both voice telephones of the voice call connection desired organization and the voice call calling organization together and connecting both voice telephones so that they can talk to each other when both are answered. And charging means for charging a call charge to a beneficiary organization in accordance with the call time of both voice telephones after connection.

According to this invention, when the connection request receiving means on the homepage of the voice call connection proxy charging support system receives a connection request for designating a voice call calling organization from the voice call connection desired organization, the call connection means turns the voice connection. When the voice telephones of the call connection desired organization and the voice call calling organization are both called and the call is received, the lines connected to both voice telephones are connected to each other to start a call, and the billing means is connected to both voices after the connection. The beneficiary organization is charged a substantially constant telephone charge per unit time in accordance with the contract with the support system in accordance with the telephone call time.

In the voice call connection proxy charging support system according to the present invention, a connection request receiving means for receiving a connection request for designating a voice call calling organization from a voice call connection requesting organization on a homepage is provided. Calling connection means for connecting the two voice telephones so that they can talk to each other when the voice telephone of the voice telephone call organization is called and answered while maintaining the connection with the voice telephone of the desired voice telephone connection organization; Charging means for charging a call charge to a beneficiary organization in accordance with the call time of both voice telephones.

According to the present invention, when the connection request receiving means on the homepage of the voice call connection proxy charging support system receives a connection request for designating a voice call calling organization from the voice call connection desired organization, the call connection means turns to voice. When a call is received by calling a voice telephone of a voice call organization while maintaining the connection with the voice telephone of the desired call connection organization, the lines connected to the two voice telephones are connected to each other to start a telephone call. In response to the call time of both voice telephones after connection, the beneficiary organization is charged a substantially constant call charge per unit time in accordance with the contract with the support system.

According to a third aspect of the present invention, there is provided the voice call connection proxy charging support system according to the present invention, wherein the charge means charges the call charge, and the beneficiary organization is any of the voice call connection desired organization and the voice call call organization. Or one or both.

The case where the beneficiary organization is the organization desiring the voice call connection corresponds to a case where a normal telephone call is made and a case where paid sound data or the like is obtained by telephone. In this case as well, a substantially constant call charge per unit time is charged to the organization desiring the voice call connection in accordance with the contract with the support system.

[0013] If the beneficiary organization is the voice call organization, the voice call organization bears the call charge. Toll-free dialing does not charge the voice call connection desired organization, or the voice call connection organization is not charged. This corresponds to a case where the organization obtains free sound data, commercials, and the like by telephone. Even in this case, for the voice call organization,
Almost constant call charges per unit time are charged in accordance with the contract with the support system.

If the beneficiary organization is both the voice call connection requesting organization and the voice call calling organization, an appropriate call charge will be borne by both parties. This corresponds to a case where the desired organization obtains paid and free sound data from the voice calling organization by telephone. Even in this case,
A substantially constant call charge per unit time is charged to both the voice call connection requesting organization and the voice call calling organization in accordance with the contract with the support system.

Further, if the voice call organization is formed so as to provide sound information, the organization desiring the voice call connection can receive various kinds of sound information.

Further, when a mobile phone, a wireless device, a PDA, or the like having a function of connecting to the Internet is used as the desired organization for voice call connection, the voice call connection proxy service of the support system can be received anytime and anywhere.

Also, if the homepage of the support system is automatically called on the mobile phone, or an operation assisting device for automatically dialing the support system is connected to specify the voice call organization, the operability is improved. Become.

[0018]

FIG. 1 is a block diagram showing an embodiment of the present invention.
24 to FIG.

FIG. 1 shows an overall configuration of an embodiment of a voice call connection proxy charging support system according to the present invention.

The voice call connection proxy charging support system (hereinafter referred to as "support system") 1 of the present embodiment is formed as shown in FIG. It is configured to enable two-way transmission of information and voice communication through the voice call organization 3 that is the destination of the voice call and the Internet 4 or various telephone network 5. The voice call connection requesting organization 2 and the voice call calling organization 3 may be located in any country in or outside Japan.

More specifically, the support system 1 includes a computer telephony integration server (CTI).
Server) 6a, Internet telephone server 6b, WEB
Server 7, database server (DB server) 8, application server 9, mail server 10, router 11
And a translation server 19. Each server may be arranged at one place or may be dispersedly arranged at a plurality of places both in Japan and overseas.

A PBX unit 6aa is connected to the CTI server 6a.
b, a line unit 6ba is connected, and the voice telephones of the voice call connection desired organization 2 and the voice call calling organization 3 are both called via the telephone network 5 and both voice telephones are turned on when both are answered. It functions as call connection means for connecting to each other so that they can talk. This PBX unit 6a
a is formed so as to be connectable to various lines via the telephone network 5. The types of this line include analog single line, ISDN line, dial-in line, representative line, PHS telemetering and PHS line, DoPa line
And DoCoMo mobile lines, dial Q2 lines, and the like.

The WEB server 7 is formed so as to control the transmission of information between the support system 1, the voice call connection requesting organization 2 and the voice call calling organization 3.

The database server (DB server) 8 is formed so as to store data relating to the organization 2 desiring to make a voice call connection as a user of the support system 1 and billing data of the support system 1.

The application server 9 comprises various servers 6, 7, 8, 10, 11, 19 constituting the support system 1.
And the associated devices are operated in a related manner. More specifically, the application server 9 performs user management, charging management, call management, and the like. Specifically, the registration procedure as a customer of the support system 1 of the organization 2 desiring the voice call connection, the registration procedure of the point of the prepaid card for billing payment, and the access to the homepage of the support system 1 from the organization 2 desiring the voice call connection. It is formed to perform a corresponding processing operation or the like.

The mail server 10 is formed so as to manage electronic mail exchanged between the support system 1 and the organization 2 desiring to make a voice call connection.

The router 11 is formed so as to connect the support system 1 to the Internet 4.

The translation server 19 is for enabling a telephone call between the voice call connection desired organization 2 and the voice call calling organization 3 which use different languages, and more specifically, a line with the PBX 6aa of the CTI server 6a. The PBX 6aa is connected via the unit 20, and is configured to perform language translation with the PBX 6aa.

The organization 2 desiring to make a voice call connection may be any device having a function capable of browsing the homepage of the support system 1. For example, as shown in FIG. 1, a mobile phone 2a (for example, mobile phones with i-mode and other Internet features),
Telephones 2bb, 2cb, 2d, 2e, 2fb, etc., which cooperate with a personal computer 2ba connected to the Internet 4 can be given.

Examples of the voice call organization 3 include various domestic and foreign telephones having a voice call function. Specifically, as shown in FIG. 1, examples of the voice call organization 3 include a mobile phone 3a connected to a telephone network 5, a fixed telephone 3b, and a telephone connected to the Internet 4 through a personal computer 3ca. 3cb, Internet telephone 3d, L mode telephone 3e, TV with TV mode 3fa and telephone 3fb. The telephone 3cb, the Internet telephone 3d, the L-mode telephone 3e, and the telephone 3fb are respectively a telephone 2cb, an Internet telephone 2d, an L-mode telephone 2e, and a T with a TV mode of the organization 2 that wants to establish a voice call connection.
It can also be used as a V2fa and a telephone 2fb (in FIG. 1, it is indicated as a supplement in parentheses. The same applies hereinafter).

When the voice call connection desired organization 2 and the voice call calling organization 3 are Internet telephones, the registered identification numbers are handled in the same manner as telephone numbers.

Next, the operation of the support system 1 according to this embodiment will be described with reference to FIG.

First, when using the service of the present support system 1, it is preferable to perform user registration in advance.

For example, when registering a user with the i-mode compatible mobile phone 2a as the desired organization 2 for voice call connection, a prepaid card as shown in FIG. 2 is purchased in advance, and the procedure is described in the card. The prepaid card of FIG. 2 shows an example in which the prepaid points are 1000.

Next, when the mobile phone 2a connects to the homepage of the present support system 1 indicated on the prepaid card, a registration application procedure as shown in FIG. 3A is displayed on the homepage. In this registration procedure, a blank area for inputting a telephone number (ID) and a password and six buttons of “call”, “setting”, “fee”, “billing”, “new” and “detail” are displayed. I have.

Next, user registration is performed. That is, FIG.
In the blank part of the registration application procedure shown in (a), the user inputs his / her desired alphanumeric characters as the telephone number and password of the mobile phone 2a currently in use. When the “New” button at the lower right of the password in FIG. 3A is pressed, a new registration screen shown in FIG. 3B is sent from the support system 1, so that the user's name and self can make a voice call. Enter the voice call telephone number of the telephone to be used, for example, the telephone number of the currently used mobile telephone 2a, the telephone number of another telephone, and the transfer destination telephone number, and press the "register" button to register. Perform the operation.

In response to this, the WEB server 7, DB server 8, application server 9, mail server 10 and router 11 of the support system 1 and the translation server 19 if necessary are operated to perform user registration, and to the mobile telephone 2a. In response to this, a registration confirmation mail as shown in FIG. 4 is transmitted to inform the user of the input items at the time of registration. After confirming that the registration items in FIG. 4 are correct, the user may call the designated telephone number of the support system 1 several times and then disconnect the telephone number to make a telephone call to the support system 1 to confirm the registration. Good.

Next, returning to the screen shown in FIG. 3 (a), pressing the charge button at the lower right of the password causes the support system 1 to display the current remaining frequency: 000 as shown in FIG. 3 (c).
A screen for inputting 0 and a prepaid card number is transmitted. Therefore, the organization 2 desiring to make a voice call connection inputs the individual code that appears by scraping and removing the coating film attached to the prepaid card of FIG. 2 as the prepaid card number, and then presses the “register” button. Push. In response, the WEB server 7, DB server 8, application server 9, mail server 10, and router 11 of the support system 1 operate to register a prepaid point, and the mobile phone 2a is registered as shown in FIG. like,
A screen showing the new added points: 1000 and the total usable points: 1000 is transmitted. As the input of the prepaid card number, codes of a plurality of prepaid cards can be input.
It should be noted that instead of the prepaid method, a call fee may be paid later according to the number of uses.

When the "set" button under "call" in FIG. 3 (a) is pressed, as shown in FIG. 3 (e), it is possible to set the desired transfer function and answering machine function. . FIG. 5E shows a case where the transfer function is desired and the answering machine function is not desired. When the “send” button is pressed after selection, data is registered in the support system 1. Here, when the transfer function is desired, the user is designated as the voice call organization 3 and a voice call connection request is issued from the voice call connection desired organization 2 to the support system 1.
The support system 1 is configured to call the telephone number of the transfer destination of the user specified in FIG. 3B as the telephone number of the voice call organization 3. Also,
When the answering machine function is registered, when the user is designated as the voice call organization 3 and a voice call connection request is issued from the voice call connection desired organization 2 to the support system 1, the voice call connection desired organization 2 is issued. A telephone call is made to the telephone number for voice communication, and a line is connected, and a voice response recording device (not shown) of the support system 1 is operated to transmit the recorded voice message of the user's answering machine stored in the DB server 8. In addition, the message of the organization 2 desiring the voice call connection is stored.

Next, the user registration is completed and the mobile phone 2a
And the voice call organization 3 using the support system 1
5 and FIG. 6, a case in which a voice call is made to the organization 2 desiring to make a voice call connection and a call fee per unit time which is substantially constant in accordance with the contract with the support system 1 will be described.

In step ST1 of FIG. 5, first, the user operates the mobile phone 2a to call the home page of the support system 1, and inputs his / her user-registered telephone number and password as shown in FIG. 6 (a). , "Call"
I press the button.

Next, in step ST2 of FIG. 5, in the support system 1 receiving the instruction of FIG. 6A on the homepage, the WEB server 7, the DB server 8,
The application server 9, the mail server 10 and the router 11 are operated, and the telephone number and the password are stored in the DB.
It is determined whether it exists in the memory of the server 8. If this determination is NO, the process returns to step ST1 and the determination is YE
In the case of S, the process proceeds to step ST3, and it is determined whether the number of prepaid points held by the organization 2 desiring voice call connection is one or more. If the determination is NO, the process returns to step ST1, and if the determination is YES, the process proceeds to step ST4.

In step 4, the support system 1 sends the current number of prepaid points and the telephone number of the voice call organization 3 as shown in FIGS. 3 (f) and 6 (b) to the mobile phone 2a as a user. Send an input screen to enter. In the mobile phone 2a as the user, the telephone number of the voice call organization 3 is input, and then the process proceeds to step ST5, where the "call" button is pressed.

Next, in the support system 1 which has received the instructions of FIG. 3 (f) and FIG. 6 (b) on the homepage, the WEB server 7, DB server 8, application server 9, mail server 10 and router 11 operate. 6 (c) with respect to the user's mobile phone 2a.
A screen is displayed to indicate that the call request for the telephone number of the voice call organization 3 has been received.

Thereafter, in the support system 1, the CT
The I server 6a is also operated, and as shown in FIG. 6 (d), for one user, the telephone number of the telephone set used for the voice call registered in advance in FIG. Makes a call to the mobile phone 2a). Further, a call is made to the telephone number of the voice call organization 3 designated in FIG. 6B, for example, the mobile telephone 3a.

Thereafter, in the support system 1, the CT
By operating with the I server 6a, as shown in FIG. 6 (e), a line connected to the mobile phone 2a and a line connected to the mobile phone 3a are connected to enable direct voice communication. .

When the desired organization 2 for voice call connection starts a voice call with the voice call organization 3, step ST
At 6, it is determined whether the number of prepaid points held by the organization 2 desiring to connect to the voice call is one or more. If the determination is NO, the process proceeds to step ST7 to forcibly disconnect the call and returns to step ST1, and if the determination is YES, the process proceeds to step S7.
Proceed to T8.

In step 8, it is determined whether the call has been disconnected. If this determination is NO, step S
Proceeding to T9, the prepaid point is subtracted according to the length of the call time as a charging process, the process returns to step ST6, and the call is continued.

When the voice communication between the desired organization 2 for voice communication connection and the voice calling organization 3 is terminated due to the disconnection of the call by any one of the organizations 2 and 3, the determination in step ST8 becomes YES and step ST10 is performed. The charging process is performed on the organization 2 desiring the voice call connection, the number of remaining prepaid points is stored in the DB server 8, and the process returns to step ST1.

When there is no prepaid point in step ST3 of FIG. 5, the support system 1 transmits a screen indicating that there is no remaining frequency as shown in FIG. . Then, when the organization 2 wishing to make a voice call presses the button of "Billing", a screen shown in FIG. 3C is displayed. A new prepaid card is purchased, a new prepaid card number is entered, and the voice call is made. It is better to restore to a possible state. Further, an operation of giving advance notice that the number of prepaid points is small, for example, an operation of inserting a buzzer sound into a voice communication line may be performed between steps ST6 and ST7 in FIG.

Further, when examining the charge required for the voice call, the organization 2 desiring the voice call connection presses the “charge” button at the lower left of FIG. 3A, as shown in FIG. ,
A screen showing the accumulated call charge, the accumulated call time, and the accumulated charge during the predetermined period can be received from the support system 1 and confirmed.

Further, when examining the fee details required for the voice call for each day, the organization 2 desiring to connect to the voice call needs to execute the process shown in FIG.
When the "Details" button at the lower right of (a) is pressed, FIG.
As shown in (1), a screen showing the accumulated call charge and the accumulated call time can be received and confirmed from the support system 1 in units of one day on the day when the voice call is executed.

As described above, according to the present embodiment, various servers as connection request receiving means on the homepage of the support system 1 receive a connection request designating the voice call organization 3 from the voice call connection organization 2. Then, the CTI server 6a or the like as a call connection means is used to set up the voice telephone 2 of the voice call connection desired organization 2 and the voice call connection organization 3.
When both the telephones a and 3a are called together and the call is received, the lines connected to the two telephones 2a and 3a are connected to each other to start a telephone conversation, and the billing means is used by the two telephones 2a and 3a after the connection. In accordance with the time, the call charge per unit time is charged to the desired organization 2 for voice call connection in accordance with the contract with the support system 1. Then, the call charge per unit time charged by the support system 1 is lower than the charge amount in the case of directly calling from the voice call connection desired organization 2 to the voice call calling organization 3 via the telephone network 5 or the Internet 4. By doing so, the user, the voice call connection requesting organization 2, can greatly reduce the cost.

As for the voice call request by the voice call connection requesting organization 2, as shown in FIG. 7, telephone numbers 1 and 2 are input so that two organizations other than the third party can make voice calls with each other. You may be made to make a call. In this case, the support system 1 performs a connection operation similar to that described above to the two organizations specified in the columns of the telephone numbers 1 and 2 to enable voice communication between the two organizations.

For the user who has completed the user registration, the software program prepared in the support system 1 is used to simplify the operation of designating the voice call organization 3 on the mobile phone 2a or the personal computer used by the user. 2ba to download or install manually,
As shown in FIG. 8, a communication software screen for the support system 1 is started up and displayed on the mobile phone 2 a or the like, and only the telephone number of the voice call organization 3 is input and the call button is pressed. 6 (a) and 6 (b), the support system 1 transmits the voice call connection to the voice call connection desired organization 2 and the voice call call organization 3 in the same manner as described above. It is good to form so that operation may start.

For the user who has completed the user registration, the user's e-mail address is also registered in advance at the time of user registration so that the operation of designating the voice call organization 3 can be performed by e-mail. In advance, as shown in FIG. 9, when an e-mail in which the e-mail address of the support system 1 and the telephone number of the voice call organization 3 are input is transmitted to the support system 1, the support system 1 connects the user with the voice call. The telephone number used as the desired organization 2 and the telephone number of the designated voice call organization 3 are called together,
In the same manner as described above, a voice call connection operation for the voice call connection desired organization 2 and the voice call connection organization 3 may be started.

For the user who has completed the user registration, the support system 1 does not specify the voice call organization 3.
After receiving a call from the support system 1 to the organization 2 desiring voice call connection, the telephone number of the voice call organization 3 is input to notify the other party to the support system 1, Call the calling organization 3,
The call may be started.

When a call from the support system 1 is received, the support system 1 may make a voice response for prompting input of a telephone number.

The user of the organization 2 who wants to connect to the voice call can enter a keyword,
By searching the telephone number data stored in the DB server 8 according to the type of business, category, region, etc., by clicking the telephone number part displayed as the search result,
The same effect as inputting the telephone number of the other party as the voice call organization 3 can be provided, and the voice call connection operation can be started by the present system.

Next, a mode of use of the support system 1 corresponding to international WEB free dial will be described with reference to FIG.

In this international WEB toll-free service, a call charge is not charged to the desired organization 2 for voice call connection, and the contract with the support system 1 is made for the voice call organization 3 called by the desired organization 2 for voice call connection. A substantially constant call fee per unit time is charged along the line.

In order to use this international WEB free-dial service, it is preferable to perform user registration in advance.

For example, the support system 1 is provided by the i-mode compatible mobile phone 2a as the organization 2 desiring the voice call connection.
When connecting to the homepage of the support system 1 indicated in the notification medium of FIG.
The procedure for applying for registration of an international web toll-free number is displayed as shown in FIG. In the registration procedure, a blank portion for inputting a telephone number (ID), a password, an e-mail address, and the like, and a “register” button are displayed.

Next, user registration for international web free dialing is performed. That is, the telephone number of the mobile phone 2a currently in use, the alphanumeric characters desired by the user, the e-mail address, etc., are entered as blanks in the registration application procedure of the initial registration shown in FIG. Press the "Register" button below the e-mail address. In response, the WEB server 7, DB server 8, application server 9, mail server 10 and router 11 of the support system 1 and the translation server 19 as needed operate to perform international WEB free dial user registration, A registration confirmation screen including a new registration screen as shown in FIG. 4B is transmitted to 2a, and the user is notified of the input items at the time of international WEB free dial registration. The user checks whether the registration items in FIG. If the registered contents are not accurate, the user presses the "NO" button and repeats the input shown in FIG. If it is confirmed that the registered contents are correct,
Press the "YES" button to end the registration operation. As a result, the support system 1 displays a registration confirmation screen including a registration acceptance end screen as shown in FIG. 4C on the mobile phone 2a, and sends the homepage of the support system 1 to the user 2 who wants to make a voice call connection. Back to International WEB
Notify that toll free is available. After the user registration, the voice call connection requesting organization 2 uses the i-mode by using the mobile phone 2a owned by the user, and the international web shown in FIG.
When the user calls the toll-free page and clicks the button or link of a securities company for which he wants toll-free, for example, he designates it.
In response, a page of a securities company as shown in FIG. Here, for example, when a button or a link of the AA securities is clicked and designated, the support system 1 transmits a screen page as shown in FIG. Then, the support system 1 transmits a screen page as shown in FIG.
A message will be transmitted from the securities company to the telephone 2a, saying that the call should be cut off and wait.

Thereafter, in the support system 1, the CT
The I server 6a is also operated, and the telephones 3b, 3cb, 3d, 3e and 3e corresponding to the international web toll-free service registered in advance of the AA securities company which is the voice call organization 3 designated in FIG. Make a call to the 3fb phone number. Thereafter, FIG.
A telephone call is made to a telephone number (in the present embodiment, the telephone number of the mobile telephone 2a) of a telephone set to be used for international WEB free dialing registered in advance. Thereafter, in the support system 1, the CTI server 6a is operated to connect the lines connected to the telephones 3b, 3cb, 3d, 3e, and 3fb to the lines connected to the mobile phone 2a to directly transmit audio. Make calls possible. Note that the order of the call may be reversed.

As a result, a voice call by the international WEB free dial is started between the voice call connection desired organization 2 and the voice call calling organization 3.

When the voice communication by the international web toll free between the voice call connection desired organization 2 and the voice call calling organization 3 is terminated by the disconnection of the call by any of the organizations 2 and 3, the voice by the support system 1 is output. Calling organization 3
Is performed for the AA securities company. Therefore, the call fee for the organization 2 desiring the voice call connection is free of charge without being charged.

As described above, in the international web toll-free service, the toll-free service can be provided by using the Internet, so that the voice call connection requesting organization 2 and the voice call calling organization 3 may be located in Japan or overseas. You can get free toll-free service between countries without having to. In addition, the telephone call 2bb, the telephone 2bb,
cb, 2d, 2e, 2fb, 3cb, 3d, 3e and 3fb may be used.

Next, a mode of using the present support system 1 corresponding to an international WEB telephone conference will be described with reference to FIG.

In this international WEB telephone conference, a telephone conference is carried out by specifying one or a plurality of voice calling organizations 3 for which an international WEB telephone conference is desired by the desired organization 2 for voice communication connection. In this case, the call fee is charged by the voice call connection desired organization 2 alone or the voice call connection desired organization 2 and the voice call call organization 3 participating in the international WEB telephone conference.
Approximately constant call charges per unit time are made in accordance with the contract with the support system 1.

When using the service of the international WEB telephone conference, it is preferable to perform user registration in advance.

For example, the support system 1 is provided by the i-mode compatible mobile phone 2a as the organization 2 desiring voice call connection
When connecting to the homepage of the present support system 1 shown in the notification medium of FIG.
A registration application procedure for an international web conference is displayed as shown in FIG. This registration procedure includes telephone number (ID), password, e-mail address and card I of prepaid card
A blank area for inputting D and the like and a “register” button are displayed.

Next, the user registration of the international WEB telephone conference is performed. That is, the telephone number of the mobile phone 2a currently in use, the alphanumeric characters desired by the user, the mail address, the card ID of the prepaid card, and the like are entered in the blank portion of the registration application procedure for the initial registration shown in FIG. Then, press the “Register” button below the mail address in FIG. In response to this, the web server 7, D of the support system 1
The B server 8, the application server 9, the mail server 10, the router 11, and the translation server 19 operate as necessary to perform user registration of the international WEB telephone conference, and to the mobile phone 2a as shown in FIG. A registration confirmation screen including a new registration screen is transmitted to inform the user of the input items at the time of registration of the international WEB telephone conference. The user checks whether the registration items in FIG. If the registered contents are not accurate, the user presses the "NO" button and repeats the input shown in FIG. If it is confirmed that the registered contents are correct, the user presses the “YES” button in FIG. As a result, the support system 1 transmits a registration confirmation screen including a registration acceptance end screen as shown in FIG. 4C to the mobile phone 2a, and sends the home page of the support system 1 to the user 2 who wants to connect to the voice call. And inform that international web conference is available. The user 2 having registered the voice call connection requesting organization 2 calls the page of the international WEB telephone conference shown in FIG. This page shows the current number of points you can charge for your prepaid card,
A conference reservation button, a billing button, and a conference button are displayed in order from the top.

The user checks the number of points that can be charged on the current prepaid card, and if the number of points is not enough, press the charging button on the screen shown in FIG.
When the screen shown in FIG. 5E is displayed, purchase a new prepaid card, enter the card ID number of the new prepaid card, and press the “register” button. As a result, a screen showing a new added point: 1000 and a total usable point: 1000 is transmitted to the mobile phone 2a as shown in FIG. Pressing the home page button on this screen returns to the screen shown in FIG.

Thereafter, the user presses a conference reservation button on the screen shown in FIG. 11D to reserve a conference. When the conference reservation button is pressed, a conference reservation screen shown in FIG. 9G is sent from the support system 1 to the mobile phone 2a.
Enter the other party of the international web conference according to the display. Since the screen allows two parties to be input, the user can newly enter the telephone number of the other party in the blank area, or select and specify the telephone number of the other party from the history list box.
If there are three or more conference partners, a conference partner addition button is clicked to additionally input. The display of the conference partner may be for one person, and two or more persons may be added. Furthermore, the schedule of the international web conference call is set to year, month,
Enter and specify the date, hour, and minute in the blank space in order, and press the reservation button. In response, the WEB server 7, DB server 8, application server 9, mail server 10 and router 11 of the support system 1 and the translation server 19 operate as necessary to make a reservation for an international WEB telephone conference, and the mobile phone 2a In this case, a reservation reception screen as shown in FIG. 3H is transmitted to inform the user of the input items at the time of the conference reservation of the international WEB telephone conference. The user confirms whether or not the reservation items in FIG. If the contents of the reservation are not accurate, the user presses the "NO" button and repeats the input shown in FIG. If you confirm that the reservation is accurate,
The "YES" button is pressed to end the reservation operation. As a result, the support system 1 transmits a reservation confirmation screen including a reservation reception end screen as shown in (i) of FIG. Back to International WEB
Signal that a conference call is available.

Thereafter, in the support system 1, when the conference start time of the international WEB telephone conference is reached according to the reservation schedule, the CTI server 6a is also operated, and the voice communication with the conference partner specified in FIG. Call the telephone number of the calling organization 3. Then, for the user, FIG.
A call is made to the telephone number of the telephone (in this embodiment, the telephone number of the mobile telephone 2a) used in the international WEB telephone conference registered in advance in 1 (a). Thereafter, in the support system 1, the CTI server 6 a is operated to activate the voice call organization 3 to be the conference partner.
And a line connected to the mobile phone 2a so that a direct voice call can be made. Note that the order in which calls are made may be variously changed without being limited to the order described above.

As a result, a voice call by the international WEB telephone conference between the voice call connection desired organization 2 and the voice call calling organization 3 is started. Also, the mobile phone 2a of the voice call connection desired organization 2 instructs the support system 1 to display the screen shown in FIG. 11D, and the voice call connection desired organization 2 answers the telephone at the conference start time. If you are unable to do so or if you accidentally hang up during the meeting,
By pressing the conference button at the bottom of the screen shown in FIG. 1D, the user can immediately participate in the conference.

When the voice call by the international WEB conference between the voice call connection desired organization 2 and the voice call calling organization 3 is terminated by disconnection of the call by any of the organizations 2 and 3, the voice by the support system 1 is output. Appropriate accounting processing is performed for the call connection desired organization 2 alone or the voice call connection desired organization 2 and the voice call call organization 3 participating in the international WEB telephone conference. In addition, the billing process from steps ST6 to ST10 in FIG. 5 is performed even during a call.

As described above, in the international WEB teleconference, since the teleconference service can be provided using the Internet, the location of the voice call connection requesting organization 2 and the voice call calling organization 3 can be determined in Japan or overseas. You can get the international web conference service without any international service. Further, the telephone 2bb, 2cb, 2d, 2e, and 2fb may be used as the voice call connection requesting organization 2.

Next, the manner of use of the present support system 1 corresponding to the provision of sound information will be described with reference to FIGS.

In providing the sound information, there is a sponsor who provides sound information such as sound data and sound CM in cooperation with the support system 1. Can be received for free or for a fee.

FIG. 12 is a block diagram showing a case where the organization 2 desiring to make a voice call connects the support system 1 with a user who receives sound information. 1 are denoted by the same reference numerals.

This embodiment shows a case where the support system 1 is installed in the United States and the support system 1a is installed in Japan.

On the other hand, in the support system 1, a sound information server 12 for providing sound information through the Internet 4 and the router 11 and a dedicated D / A conversion unit 13 are provided and connected to the D / A conversion unit 13. The internal sound information 14 or the internal sound information 14 is used alone by the CTI server 6a.
Is connected via a PBX unit 6aa of the PDA. Further, the PBX unit 6aa is connected to the ATT network 18 in the telephone network 5, and further connected to the NTT network 15 and the NTT DoCoMo network 16.

The other support system 1a is a CTI server 6
c in the telephone network 5 via the PBX unit 6ca
It is connected to the TT network 15 and further to the ATT network 18 and the NTT DoCoMo network 16.

External sound information 17 outside the support system 1 is connected to the NTT network 15 and the ATT network 18 in the telephone network 5, respectively. Furthermore, NTTDoCo
In the Mo network 16, external sound information 17 is installed so as to be distributed via a Dopa unit 19 a.

The sound information 14 and 17 are provided in advance so that they can be distributed by the voice call organization 3 as a sponsor.

Next, a case where sound information is provided by user registration using the i-mode compatible mobile phone 2a will be described.

The organization 2 desiring to connect to the voice call, who wishes to provide the sound information, disconnects by calling the present support system 1a indicated on the notification medium of the present support system 1 by using, for example, an i-mode compatible mobile phone 2a. I do. In response to this, the CTI server 6c of the support system 1a obtains the telephone number of the mobile phone 2a by the notification of the caller ID, and “the telephone number @
docomo. ne. An instruction is sent to the mail server 10 for the address consisting of "jp", and a mail as shown in FIG. When the user clicks the “to user registration” button in FIG.
A user registration screen as shown in FIG. 6B is transmitted to a, and the user inputs a password for providing sound information, gender, name, address, age, hobbies, and the like. When the user completes the user registration, a home page including a telephone number for each user is automatically generated in the support system 1, and the user connects to the support system 1 in the i-mode and opens the sound information providing page. To be provided with sound information. Specifically, the user is provided with a sound information providing page as shown in FIG.
M indicating the provision of M) is transmitted, and the sound provision is started when the user presses a button for providing the sound information.

When the organization 2 desiring to connect to a voice call desires to provide sound information, when the desired object is clicked on the sound information providing page shown in FIG. A page of the CM of the sponsor selected as shown in (d) is opened, and a sound information providing button or a link “Here, voice CM can be heard!” Is clicked.

The WEB server 7 of the support system 1 receives this, and receives the telephone of the user's mobile phone 2a and the program of the sound information desired to be received. Then, the CTI server 6a
Thus, the user makes a call to the mobile phone 2a, confirms that the user has answered the call, and connects the program with the desired sound information. If the desired sound information is data in the support system 1, the internal sound information 14 is immediately connected and provided to the user. If the desired sound information is data outside the support system 1, the CTI server 6a calls the telephone number of the desired external sound information 17 to confirm the connection, and then checks the connection. And the mobile phone 2a to provide the user with external sound information 17.

The provision of the sound information may be, for example, about one minute, and may be used as a trial listening of a commercial of a company or a music CD. In this case, the telephone is automatically disconnected after providing the sound information, and the caller is charged to the sponsor.

[0093] Alternatively, charged sound information may be prepared, and the billing may be made to the voice call connection requesting organization 2 which has been provided with the sound information.

When the user is registered for the provision of the sound information in this way, the telephone number and mail address of the user can be collected. It can be used as a destination list of various information thereafter.

[0095] Further, a sound information listening point may be added to a user who has listened to sound information such as a CM, and the point may be returned as a souvenir, a call charge, or the like.

Further, sponsors may be recruited by setting up a portal site for providing sound information, for example, providing voice CM in the support system 1. In this case, sponsors may be recruited for each type of business, and a user-friendly sound information providing site may be provided. in this case,
This portal site has high advertising value, such as banner advertisements, and can also perform advertising business.

Next, a case in which sound information is provided without user registration using the i-mode compatible mobile phone 2a in FIG. 12 will be described. FIG. 12 shows a state in which a support system 1a is provided in addition to the support system 1. In the present embodiment, the support systems 1 and 1a are provided in different places, that is, in different countries. Of course, these may be installed in the same place.

An organization 2 wishing to provide sound information and who has not registered as a user and who has not registered as a user can use a mobile phone 2a compatible with the i-mode on a homepage provided by, for example, one support system 1a as shown in FIG. When any of the sound information shown in a) is clicked to make a call to the support system 1a and the call is cut off, the support system 1 sends the call to the mobile phone 2a.
As shown in the same figure (b), "I received a commercial.
You will receive a call. Is sent. At the same time, the support system 1a
CTI server 6c obtains the telephone number of the mobile phone 2a by caller ID notification via a dial-in line, and at the same time, obtains the telephone number of the sound information program desired by the desired organization 2 for voice call connection. Next, the telephone number of the mobile phone 2a and the telephone number of the sound information program acquired by the CTI server 6c are transmitted from the CTI server 6c of the support system 1a to the CTI server 6a of the other support center 1 via the Internet 4 via the Internet 4. In response, the CTI server 6a of the support center 1 sends the telephone line network 5 to the telephone number of the mobile phone 2a.
A network required for connection within the network (in this embodiment, ATT
A telephone call is made via the network 18 and the NTT DoCoMo network 16). When the mobile phone 2a receiving the call answers the telephone, the CTI server 6a of the support center 1 connects the sound information program to the mobile phone 2a, and the voice call connection desired organization 2 transmits the sound information according to the desired sound information program. Can be provided. The sound information to be provided may be, for example, one connected to the sound information server 12 of the support center 1 or one connected to the NTT network 15, the Dopa unit 19a or the ATT network 18 in the telephone network 5. Can be used. Further, as the sound information, there are provided those for which the call charge is free and those for which the charge is required for the voice call connection desired organization 2. When receiving the provision of paid sound information, the organization 2 desiring to make a voice call connection may make a call in a payable state such as by using a prepaid card.

In the support systems 1 and 1a, the service for providing the pay sound information is referred to as “dial i”.
2 services ". FIG. 15 shows an example of this dial i2 service. The support system 1 opens a dial i2 service page as shown in FIG. The organization 2 wishing to make a voice call connection displays this page on the i-mode compatible mobile phone 2a.
And enter the ID and password in the blanks,
Further, the number of points that can be charged on the current prepaid card is checked.
When the charge button on the screen shown in (a) is pressed, the screen shown in FIG. (B) is displayed. A new prepaid card is purchased, the card ID number of the new prepaid card is entered, and a “register” button is pressed. push. Thereby, the mobile phone 2a
(C), a new added point: 1000 and a total usable point: 250
A screen indicating 0 is transmitted. Pressing the homepage button on this screen returns to the screen shown in FIG. afterwards,
The transmission button shown in FIG. As a result, FIG.
Is transmitted from the support system 1 to the mobile phone 2a. The voice call connection requesting organization 2 presses a button of a program for which sound information is desired to be provided on the page and selects it. As a result, the screen of the selected sound information program shown in FIG. 9E is transmitted from the support system 1 to the mobile phone 2a, and the "click here" button on the screen is pressed to disconnect the telephone.
Thereafter, the provision of the sound information is performed in the same manner as in the case where the provision of the sound information registered by the user is received. In addition, the user registers the page of FIG. 15B as a bookmark in the mobile phone 2a, so that when using the sound information for the second time or later, the user can call the bookmark and easily receive the provision of the sound information. Can be.

In this case, the support system 1 or 1a collects a usage fee from the user on behalf of the provider of the sound information, and pays the provider after subtracting a fee. Support system 1 or 1
a takes the initial cost from the sound information provider, prepares the equipment,
It is possible to provide a service similar to the so-called NTT dial Q2 service that also collects equipment rental fees for a certain period.

FIG. 16 shows a case where the support system 1 is used as a web call center.

In the present embodiment, the mobile phone 2a and the personal computers 2ba, 2e, 2fa of the organization 2 wishing to establish a voice call connection.
By clicking on the inquired part of the call center linked to the home page displayed in the above, the call center is instructed to make a call. On the call center side, the operator can receive a telephone call using a key telephone connected to a normal private branch exchange as usual. If the call center is inside the support system 1, no call fee is charged from the CTI server 6a to the telephone 3d of the call center because the call is an extension call. Also,
From the mobile phone connected to the PBX 6aa to the mobile phone 2a
Calling to save money. Further, a plurality of support systems may exist via the Internet as in the support system 1a. As a call procedure, when the support system 1 receives an instruction from the user, it is preferable to first call the telephone of the operator of the call center, and then call the telephones 2a, 2bb, and 2fb of the user. The call starts when both parties answer the phone. If the call center is full, the support center senses this and sends a message to the user on the homepage saying, "We are busy now, so please wait a while and try again."

Next, another example different from the embodiment of FIG. 3 will be described with reference to FIG.

To use this service, a user is registered as shown in FIG.

For example, when the i-mode compatible mobile phone 2a as the voice call connection desired organization 2 connects to the homepage of the present support system 1 indicated on the prepaid card, the homepage is as shown in FIG. 17 (a). The initial registration application procedure is displayed. In the registration procedure, a blank portion for inputting a telephone number (ID), a password, a mail address, a card ID of a prepaid card, and the like, and a “Send” button are displayed.

Next, in the blank part of the registration application procedure of the initial registration shown in FIG. 17A, the telephone number of the mobile phone 2a currently in use, the alphanumeric characters desired by the user as a password, the mail address and the card of the prepaid card are stored. Enter your ID,
A "Send" button below the prepaid card number in FIG. In response, the WEB server 7, DB server 8, application server 9, mail server 10 and router 11 of the support system 1 and the translation server 19 operate as needed to perform initial registration user registration,
A registration confirmation screen including a new registration screen as shown in FIG. 3B is transmitted to the mobile phone 2a to inform the user of the input items at the time of the initial registration, and also to the user who wants to make a voice call connection. Return to the homepage of the support system 1 to notify the service system 2 that the service is available. Here, by clicking the “go to HOME” link, the page of the discount phone service shown in FIG. 17C is called. This page displays user data, the number of points that can be charged on the current prepaid card, a call button, a charge button, a telephone directory button, and a history button. In addition, the HTML of this page contains <INPU
T TYPE = "HIDDEN" NAME = "TEL" VALUE = "090xxxxxxx"
> And <INPUT TYPE = "HIDDEN" NAME = "PASSWORD" V
ALUE = "△△△△△△△△">, the information of the telephone number and the password is embedded. When making a call, it is preferable to register this page in a bookmark and use it by calling it from the bookmark.

The user checks the number of points that can be charged for the current prepaid card, and if the number of points is insufficient, presses the charge button on the screen shown in FIG.
When the screen shown in FIG. 4D is displayed, purchase a new prepaid card, enter the card ID number of the new prepaid card, and press the “register” button. As a result, a screen showing a new added point: 1000 and a total usable point: 2500 is transmitted to the mobile phone 2a as shown in FIG. Pressing the homepage button on this screen returns to the screen shown in FIG.

Thereafter, the user presses the call button on the screen shown in FIG. When the call button is pressed, a screen for inputting a call partner shown in FIG. 6F is sent from the support system 1 to the mobile phone 2a.
Newly enter the telephone number of the other party in the blank area, or select and specify the telephone number of the other party from the telephone directory box. When a call is made once, the telephone number of the other party is automatically recorded in the telephone directory box. After selecting and specifying the telephone number of the other party in this way, when the call button on the screen shown in FIG. 6F is pressed, a screen notifying of the call request reception shown in FIG. It is sent to the telephone 2a. On this screen, the telephone numbers of the user and the other party are displayed, and a message “Your notification has been accepted. Please wait a moment.” Is displayed. When the user waits for a while while watching this screen, the support system 1 calls the user and the other party, connects the two and enables the call, so that the user waits for a call from the support system 1 to talk. Become. If the call is interrupted in the middle, the user clicks the redial button at the bottom of the screen shown in FIG. Since the information is embedded, the information is transmitted to the support system 1. This eliminates the need to repeat the procedure from FIG. 17C, and allows the support system 1 to perform a redial operation and resume the call so that the user can resume the call with the same call partner with one touch. Has become.
To add or delete a call partner to the telephone directory, when the telephone directory button is pressed on the screen of FIG. 17C, the telephone directory screen shown in FIG. Is sent to the mobile phone 2a, when a new caller is to be added, the name and telephone number of the caller are newly entered in the blank area and registered by pressing the registration button at the bottom. On the other hand, when deleting a call partner from the telephone directory, the telephone number of the call partner is selected from the telephone directory list box and the delete button at the bottom is deleted.

Next, the initial connection of the voice communication connection requesting organization 2 and the voice communication calling organization 3 by the support system 1 is as follows.
A case where both voice telephones are connected when a voice telephone of the voice calling organization 3 is called and received while maintaining the connection with the voice telephone of the voice communication connection desired organization 2 will be described.
18 to 20 will be described.

FIG. 18 shows a case where the organization 2 desiring to make a voice call makes a call according to a dial instruction from the support system 1 without disconnecting the telephone connection with the support system 1. For example, at the time of initial registration to the support system 1 by the i-mode compatible mobile phone 2a as the voice call connection desired organization 2, the page in FIG. 18 is registered as a bookmark. This page displays user data, the number of billable points on the current prepaid card, and a call button. In addition, the HTML of this page
Contains <INPUT TYPE = "HIDDEN" NAME = "TEL" VAL
UE = “090xxxxxxx”> has embedded therein the information of the telephone number of the organization 2 desiring the voice call connection.

When using this service, the page shown in FIG. 18 is called from the bookmark by the i-mode compatible mobile phone 2a, and the call button is pressed. Thereby, the mobile phone 2a calls the support system 1.
In this case, the telephone number for calling the support system 1 may be a toll free number or an international toll free number. Specifically, the link of the phone number of the call button,
For example, toll-free <A href = "tel: 0120xxxx
xxxx "> call </A>.

The support system 1 having received the call specifies the desired organization 2 for voice call connection by notifying the caller number of the mobile phone 2a, or assigns a free-dial telephone number of the support system 1 to each user. Based on the incoming toll-free number, the organization 2 desiring the voice call connection is specified.

After that, if the number of billable points of the current prepaid card held by the organization 2 wishing to make a voice call connection is insufficient, the support system 1 sends the message having the insufficient remaining points to the voice call connection. Call the desired organization 2 and disconnect the call.

If the number of billable points of the current prepaid card held by the voice call connection desired organization 2 is sufficient, the support system 1 continues the connection state with the voice call connection desired organization 2 and Voice call organization 3 that wants to connect by voice to call connection organization 2
To enter a phone number. Voice call connection desired organization 2
Pushes the telephone number of the voice call organization 3 and informs the support system 1. The support system 1 calls the pushed telephone number using another line, and after the voice call organization 3 answers the telephone and is connected, connects the two lines to establish a voice call connection desired organization 2 and the voice call. The organization 3 is enabled to make a call, and charging starts at the same time as the start of the call in the same manner as in the above embodiment.

As a result, the voice call connection desired organization 2 can receive the connection service with the voice call organization 3 from the support system 1 without disconnecting the telephone connection with the support system 1.

FIG. 19 shows a voice call calling organization 3 that wants to connect to the support system 1 by using, for example, an i-mode compatible mobile phone 2a, without disconnecting the telephone connection with the support system 1 by the voice call connection desired organization 2. A case is shown in which the user inputs a telephone number to make a call.

At the time of initial registration to the support system 1 by the i-mode compatible mobile phone 2a as the voice call connection desired organization 2, the page shown in FIG. 19A similar to FIG. 18 is registered as a bookmark. This page displays user data, the number of billable points on the current prepaid card, and a call button. In addition, the HTML of this page contains <INPUT TYPE =
In the part “HIDDEN” NAME = “TEL” VALUE = “090xxxxxxx”>, information on the telephone number of the organization 2 desiring voice call connection is embedded.

When this service is used, the i-mode compatible mobile phone 2a is used as shown in FIG.
Page from the bookmark and press the call button.

In response to this, the WEB server 7, DB server 8, application server 9, mail server 10 and router 11 of the support system 1 and the translation server 19 operate as necessary to perform user registration for initial registration.
A call partner designation screen as shown in FIG. 3B is transmitted to the mobile phone 2a. Therefore, the user newly inputs the telephone number of the other party into the blank portion, or selects and specifies the telephone number of the other party from the telephone directory box. When a call is made once, the telephone number of the other party is automatically recorded in the telephone directory box. After selecting and specifying the telephone number of the call partner in this way, when the call button on the screen of FIG. 2B is pressed, the support system 1 changes the telephone number of the call partner specified in FIG. <A href = “te” indicating the calling party number and the link destination, for example, toll-free number as shown in FIG.
l: 0120xxxxxxxx "> Call the screen showing </A>.

When the user designates the link destination, the toll-free number of the support system 1 is called, and the support system 1 receiving this call specifies the organization 2 which desires the voice call connection by notifying the caller ID of the mobile phone 2a. Alternatively, a telephone number such as a toll-free number of the support system 1 is assigned to each user, and an organization 2 desiring a voice call connection is specified based on the incoming toll-free number or the like.

After that, if the number of billable points of the current prepaid card held by the organization 2 wishing to make a voice call connection is insufficient, the support system 1 transmits the message having the remaining point number insufficient to the voice call connection. Call the desired organization 2 and disconnect the call.

If the number of billable points of the current prepaid card held by the voice call connection desired organization 2 is sufficient, the support system 1 maintains the connection state with the voice call connection desired organization 2 while maintaining the connection state. After the voice call connection organization 2 designated by the diagram (b) calls the telephone number of the voice call organization 3 desired to be connected using another line, and after the voice call organization 3 answers the telephone and is connected, The two lines are connected to enable the voice call connection desired organization 2 and the voice call calling organization 3 to communicate with each other. At the same time as the start of the call, charging is started in the same manner as in the above embodiment.

Thus, the voice call connection desired organization 2 can receive the connection service with the voice call organization 3 from the support system 1 without disconnecting the telephone connection with the support system 1.

FIG. 20 shows an example of i for the support system 1.
A case where a service for providing sound information is received by making a call from the mode-compatible mobile phone 2a to the support system 1 is shown.

After the initial registration of sound information provision to the support system 1 by the i-mode compatible mobile phone 2a as the voice call connection desired organization 2, the sound information provision page shown in FIG. 20A is registered as a bookmark. . User information is written in this bookmark. The sound information providing page includes a sound CM.
Buttons for providing music preview and music preview. Therefore, for example, when a sound CM as a desired target is clicked on the sound information providing page, a page of the sound CM to be selected as shown in FIG. Button is shown. Therefore, for example, when a button of a sponsor as a desired target is clicked from among the sponsors, a page of a CM of the sponsor selected as shown in FIG. Click a button or link. The call destination and the link destination include, for example, <A href=“tel:0061800xxxxxx”> indicating a toll free number.
</A> or toll free number. Further, the telephone number may be assigned to each user every time. In this case, the assignment may be canceled when the user does not access after a certain time. At this time, the support system 1 can compare the assigned telephone numbers to determine which user wants to listen to the sound CM of which program. Of course, the user can be specified by the caller ID notification on the support system 1 side.
Further, the telephone number to be assigned may be assigned for each program. On the support system 1 side, a program is specified based on the number received and a sound CM is played.

The web server 7 of the support system 1 receives the call according to FIG.
While receiving the telephone a and the program of the sound information desired to be received, the user connects the program of the sound information desired by the user while maintaining the connection with the mobile phone 2a of the user. If the desired sound information is data in the support system 1, the internal sound information 14 is immediately connected and provided to the user. If the desired sound information is data outside the support system 1,
The CTI server 6a calls the telephone number of the desired external sound information 17 to confirm the connection, and then connects the external sound information 17 to the mobile phone 2a to provide the user with the external sound information 17. I do.

The provision of the sound information is, for example, about one minute, and may be used as a trial listening of a commercial of a company or a music CD. In this case, the telephone is automatically disconnected after providing the sound information, and the caller is charged to the sponsor.

[0128] Alternatively, charged sound information may be prepared, and the charge may be made to the desired organization 2 for voice call connection who has been provided with the sound information.

FIG. 21 shows another method for increasing the number of billing points. In this method, the points held by one user A are moved to another user B using the present support system 1.

First, the user A uses the mobile phone 2a owned by the user A to access the homepage of the support system 1 from FIG.
A page for point movement as shown in FIG. Registering this as a bookmark makes it easy to use it from the second time. The figure shows the current number of points (for example, 250 points).
Since 0) is displayed, when both the telephone number of the user B to be moved and the number of points to be moved are input and the send button is pressed, the points are moved from the user A to the user B. Such a movement of the charging points may be used when it is difficult for the user B to purchase a prepaid card, or when the support system 1 is urgently required but the number of charging points is small.

As another method for increasing the number of charging points, in addition to the prepaid guard, the present support system 1
Is connected to the cash deposit machine (not shown) and the mobile phone 2a, and puts cash into the cash deposit machine, converts it into billing points, and then adds the billing points to the billing points of the mobile phone 2a. It may be.

When a service point corresponding to the purchase amount of a product in a store is converted and used as a charging point, the mobile phone 2a is connected to the converter, and the converted charging point is added to the mobile phone 2a. You may make it.

[0133] Further, the user may click on the homepage advertisement or the e-mail advertisement with the mobile phone 2a to add the number of charging points as a bonus.

[0134] The billing points may be used as settlement points other than the call charges. For example, a billing point may be used as a price for a mail-order product on the Internet. Further, in a store, the mobile phone 2a may be connected to an automatic payment machine, a personal computer, or the like, and a billing point corresponding to the usage fee may be used for payment.

A plurality of support systems may be provided to back up billing data and log data to each other. Further, a main database server may be separately installed to receive data from a plurality of support systems at once.

When using the mobile phone 2a,
When the operation assisting device 21 shown in FIG. 22 is inserted into the interface portion of the mobile phone 2a and used, the operability of using the assisting system is further improved.

The function of the operation assisting device 21 will be described. First, the telephone number of the attached portable telephone 2a is automatically read, and second, the set telephone number is automatically transmitted and set. Thirdly, the support center 1 automatically transmits preset data (a unique number, a credit card number, an ID, a password, etc.), a validity number, a telephone number of the mobile phone 2a read, and the like.
Fourthly, after the connection, fourthly, during the call, the call is cut off by the support system 1 or the DTMF signal from the other party, the set home page is automatically displayed, and fifthly, the user dials. Temporarily recording the input, transmitting the dial stored in the support system 1 after connecting to the support system 1, or automatically transmitting a predetermined e-mail to a pre-registered user's mail address sixthly. Or instruct.

According to the block diagram of FIG.
1 will be described. When the operation assisting device 21 is connected to the mobile phone 2a via the interface unit 22, the connection detecting unit 23 detects the connection and transmits the connection to the CPU 24. The CPU 24 transmits the data stored in the memory RAM 26 or the memory RAM 27 to the data transmitting unit 28 in accordance with the contents of the program ROM 25 programmed in advance.
After the signal level is converted to a signal level required for connection with the mobile phone 2a via the level converter 29, the signal level is transmitted to the mobile phone 2a through the interface 22. In this way, the operation assisting device 21 performs the above-described series of automatic operations of the mobile phone 2a while transmitting and receiving data to and from the mobile phone 2a. The memory RAM 27 is formed to temporarily store data from the mobile phone 2a. Further, the memory RAMs 26 and 27 may be formed as one. As a memory, a flash memory or a non-volatile R
Various things such as AM are conceivable.

A case where the homepage of the support system 1 is automatically called by using the operation assisting device 21 will be described.

First, the operation assisting device 21 is a portable telephone 2a.
When inserted into the interface part of the mobile phone 2
The telephone number of “a” is read, and the homepage of the support system 1 is automatically called. At this time, the telephone number of the read mobile phone 2a is automatically transmitted. As a result, the home page specific to the user shown in FIG. 17C is displayed on the mobile phone 2a. The subsequent operation is the same as when the operation assisting device 21 is not used. Further, the operation assisting device 21 is provided with a prepaid validity frequency, and the validity frequency is also transmitted only at the first time when the homepage is automatically called,
It is preferable that the initial user can be automatically registered in the support system 1. Registration of this effective frequency in the support system 1
The second and subsequent times should not be possible. From the second time, the user-specific home page shown in FIG. 17C is displayed simply by inserting the operation assisting device 21, so that various operations can be performed from here.

Next, the case of automatically dialing the telephone number of the support system 1 using the operation assisting device 21 will be described with reference to FIG.

In this case, the support system 1 may be set to free dial or international free dial.

First, the operation assisting device 21 is a portable telephone 2a.
When inserted into the interface part of the mobile phone 2
The telephone number “a” is read, and the set support system 1 is automatically dialed. After the connection, the operation assisting device 21 automatically transmits the read telephone number of the mobile phone 2a, and the support system 1 automatically recognizes this. At this time, the user registration may be automatically performed together with the telephone number and the validity.

If the user is not registered without automatic registration, the support system 1 transmits a signal notifying the fact to the mobile phone 2a, and the call is disconnected. The mobile phone 2a receives the signal, automatically calls a user registration homepage, and prompts the user to register.

If the user has been registered but the validity level does not remain, a signal notifying the fact is transmitted to the portable telephone 2a, and the telephone call is disconnected. The mobile phone 2a receives the signal, automatically calls a homepage for inputting the prepaid card number, and prompts the user to input the card number.

In the case where the user has already been registered, if the validity remains, the support system 1 prompts the user to input the telephone number of the other party by voice or the like. When the user inputs the telephone number of the other party, the support system 1 connects the two parties to each other so that they can talk when the other party is connected by telephone.

Further, the support system 1 can recognize the telephone number of the user by notifying the caller number. In this case, the support system 1 can recognize the user without receiving a call, so that the support system 1 does not have to bear the charge for receiving a toll-free number.

Next, another embodiment using the operation assisting device 21 will be described.

When the operation assisting device 21 is inserted into the interface portion of the mobile phone 2a and the user inputs the telephone number of the call partner, the operation assisting device 21 temporarily stores the telephone number in the memory RAM 27, When connecting to the support system 1, data such as the user's mobile phone number and the unique ID read together with the stored phone number are transmitted to the support system 1. The support system 1 receives these, and the web server 7, the DB server 8, the application server 9, the CTI server 6a and the like cooperate to make a call to the user and the other party, and to connect the two to enable a call. . At the same time, charging starts.

When the user inputs the telephone number of the other party, the user inputs the abbreviated number registered in advance in the DB server 8 or the operation assisting device 21, and the DB server 8 and the application server 9 cooperate with each other. Converting to a phone number can save you the trouble of dialing.

Further, "0, 1, 2, 3, 4, 5, 6,
For example, when only the key of “1” is input and transmitted to the support system 1 using the keys of the mobile phone 2a such as “7, 8, 9, *, #”, the DB server 8 May be recognized, and a connection may be made to a home page for calling which displays the telephone directory data of the row A. In this case, the mobile phone 2
Since the telephone directory of line A is displayed in a list box or the like in a, the user may select a communication partner from among them and transmit it to the support system 1.

FIG. 25 shows a point adding device 30 for adding a call point to the operation assisting device 21.

The point adding device 30 includes a case 3
The mobile phone 2a, the Dopa unit and the like and the operation assisting device 21 can be detachably mounted in the device 1. Further, a bill insertion slot 32 and a coin insertion slot 33 are opened on the front surface of the case 31. Each insertion port 32, 33
Is connected to a bill recognizing unit 34 and a coin recognizing unit 35 for recognizing whether the inserted bills and coins are genuine or what the amount is. Further, a CPU 36 for controlling the recognition units 34 and 35, a memory 37, and a power supply control 38 are provided. The mobile phone 2a and the operation assisting device 21 are connected to a signal control unit 39, a communication control unit 4,
0, connected via interface 41. CPU
Reference numeral 36 is formed so as to control the operations of the signal control unit 39 and the communication control unit 40.

Next, an operation using the point adding device 30 and the operation assisting device 21 will be described.

First, a bill or a coin is inserted into the bill insertion slot 32.
Alternatively, when inserted into the coin insertion slot 33, the inserted money amount is recognized in the bill recognition unit 34 or the coin recognition unit 35, and is stored in the memory 37 by the CPU 36.

Next, when the operation assisting device 21 is inserted into the interface 41 of the case 31, the operation assisting device 21 is inserted.
The communication control unit 40 reads the data in the telephone, activates the built-in mobile phone 2 a by the power control 38, and transmits the WE of the support system 1 from the mobile phone 2 a.
To the B server 7, various recognition data in the operation assisting device 21, and data such as the inserted amount and the ID of the point addition device 30 are transmitted through the DoCoMo network 16 and the Internet 4. In the support system 1, WE
B server 7, DB server 8, application server 9
And the like are activated, and the inserted money amount is added as a point to the operation assisting device 21. After that, it is advisable to perform an operation to start a call in the same manner as described above.

The memory RA of the direct operation assist device 21
Call points may be added in M26 and M27. Instead of incorporating the mobile phone 2a in the case 31, a PC or the like may be incorporated so as to be connected to the Internet 4 by wire (telephone line or dedicated line).

Further, in the above-listed embodiments, the cost of the call of the organization 2 wishing to make a voice call connection can be made free by making an advertisement from the sponsor into each part of the homepage necessary for the call. it can. As for the advertisement, a voice advertisement may be added before and after the call in place of the sponsor.

FIG. 26 shows a dedicated unit of the present support system. This dedicated unit 42 is an international telephone service, an international toll-free service,
It provides various services such as the government bond teleconference service.

The dedicated unit 42 includes a CPU 43, an input / output unit 44, a memory 45, and a program ROM 4.
6, a telephone interface 47, a LAN interface 48, a modem interface 49, a screen control interface 50, a display screen 51 such as a liquid crystal display, and the like. The telephone interface 47 has an external telephone connection terminal (TEL) 47a and an external telephone network terminal. (LINE) 47b, LAN interface 48 L
An AN terminal 48a and a modem terminal 49a of the modem interface 49 are formed so as to be connectable to an external device. Note that the telephone may be built in, or the display screen 51 may be provided externally so as to be freely connectable.
Further, it may be possible to connect to a personal computer. Of course, other modifications may be made.

It is preferable that user registration is made in advance to the dedicated unit 42 from the connected telephone. Specifically, the user's telephone number, prepaid card number, and the like are set to “0, 1, 2, 3, 4, 5, 6, 7, 8, 9,
*, # "Key. It is also preferable that an IP address, an Internet connection ID, and a password can be registered. Also, a voice response unit can be mounted for registration.

In the case of a LAN connection, it is convenient to use DHCP if there is no need to register an IP address.

The dedicated unit 42 has a unit unique ID number, an IP of the support system on the Internet.
Addresses, telephone numbers, Internet connection IDs, passwords, and the like may be set and stored in a memory. They may be user modifiable. Various registration data may be connected to the server at any time and registered in the server.

Next, a method of using the dedicated unit 42 will be described.

First, the user has completed the user registration. For example, a description of a case where a call is made overseas is as follows.

An identification code for using the dedicated unit 42 for a call is set in advance. For example, when calling the Philippines, add "111" at the beginning and "1116".
32xxxxxxxxx ", or
Or, add “*” at the end and “632xxxxxxx
By dialing the number consisting of "x *", it is recognized that the call using the dedicated unit 42 has been selected. When this dial input is received, the telephone interface 4
7. The input number is temporarily stored in the memory 45 through the input / output unit 44. Next, the program ROM 46
The CPU sends the telephone number of the user registered as a user, the telephone number input as the communication partner, the prepaid card number, the unit number of the dedicated unit 42, and the like to the predetermined support system on the Internet.
Interface 48 or modem interface 4
9 through. A series of data input by the user and information on the way are output to a timely display screen.

In the support system, a user is recognized based on a unit number, a user telephone number, a user ID, a password, and the like. And the various services described above. In addition, the number of the prepaid card is recognized, and if the number is appropriate, points are added. Further, when there is no point, the fact may be notified by voice. If the support system is busy, it may be notified by an LED or the like.

It is a matter of course that a post-payment system in which a request is made based on a call log on the support system side without using the prepaid system is also possible. In addition, an Internet telephone unit may be mounted on the dedicated unit 42 so that a call by the present support system and a telephone call by an Internet telephone can be selectively used.

The present invention is not limited to the above embodiment, but can be modified as needed.
Needless to say, a combination of some or all of the above-described embodiments may provide a more convenient system.

[0170]

Since the support system of the present invention is constructed and operates as described above, the call connection from the organization that desires the voice call connection to the voice call organization is performed on behalf of the call system, and the call charge per unit time is reduced. There is an effect that billing can be made almost constant irrespective of the type of telephone and the distance between the telephones of the connection desired organization and the voice call organization.

Specifically, when the connection request receiving means on the homepage of the voice call connection proxy charging support system receives a connection request specifying a voice call calling organization from the voice call connection desired organization, the call connection means sets the voice call connection When both the voice telephones of the desired organization and the voice call organization are called and received together, or when the voice telephone of the voice call organization is called and received while maintaining the connection with the voice telephone of the desired organization A call is started by connecting the lines connected to the voice telephones of each other to each other, and the billing means follows the contract with the support system to the beneficiary organization in accordance with the talk time of both voice telephones after the connection. It is possible to obtain excellent effects such as charging of a call charge per unit time which is almost constant.
Further, by making the call charge per unit time charged by the support system lower than the charge for directly calling a voice call connection organization to a voice call calling organization via a telephone network or the Internet, The user, the organization desiring the voice call connection, can greatly reduce costs.

Further, as the beneficiary organization for which the charging means charges the call fee, one or both of the voice call connection requesting organization and the voice call calling organization can be used.

The case where the beneficiary organization is the organization desiring the voice call connection corresponds to a case where a normal telephone call is made and a case where paid sound data and the like are obtained by telephone. In this case as well, a substantially constant call charge per unit time is charged to the organization desiring the voice call connection in accordance with the contract with the support system.

If the beneficiary organization is the voice call organization, the voice call organization bears the call charge, and the toll-free connection is not charged to the organization that desires to connect to the voice call. This corresponds to a case where a connection-desired organization obtains free sound data, commercials, and the like by telephone. Also in this case, the voice call organization is charged with a substantially constant call charge per unit time in accordance with the contract with the support system.

Furthermore, if the beneficiary organization is both the voice call connection requesting organization and the voice call calling organization, a reasonable call charge will be borne by both parties. This corresponds to, for example, a case where toll-free and toll-free sound data or the like is obtained from a voice call organization for a call connection organization by telephone. Also in this case, a substantially constant call charge per unit time is charged to both the voice call connection requesting organization and the voice call calling organization in accordance with the contract with the support system.

Further, by forming the voice call organization so as to provide sound information, the organization desiring the voice call connection can receive various kinds of sound information.

If a mobile telephone having a function of connecting to the Internet is used as the desired organization for voice call connection, the voice call connection proxy service of the support system can be received anytime and anywhere.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of a support system according to the present invention.

FIG. 2 is a plan view showing an example of a prepaid card.

FIGS. 3A to 3E are explanatory diagrams showing a user registration application procedure and the like;

FIG. 4 is an explanatory diagram showing a mail for confirming the identity of a user registered;

FIG. 5 is a flowchart showing a voice call connection proxy operation by the support system.

FIGS. 6A to 6E are explanatory diagrams showing examples of images displayed on a desired organization for voice call connection when performing an operation according to the present invention;

FIG. 7 is an explanatory view showing still another example of the screen displayed on the organization desiring the voice call connection when performing the operation according to the present invention.

FIG. 8 is an explanatory diagram showing still another example of the screen displayed on the organization that desires to establish a voice call connection when performing an operation according to the present invention.

FIG. 9 is an explanatory diagram showing the contents of an e-mail specifying a voice call organization;

FIGS. 10A to 10F are explanatory diagrams showing international web toll-free numbers.

FIGS. 11A to 11G are explanatory diagrams showing an international web conference call.

FIG. 12 is a block diagram showing an embodiment in which sound information is provided by the support system of the present invention.

13A to 13D are explanatory diagrams showing a case where sound information is provided by user registration.

14A and 14B are explanatory diagrams showing a case where sound information provision is performed without user registration.

FIGS. 15A to 15C are explanatory diagrams showing a case where a dial i2 is performed.

FIG. 16 is a block diagram showing an embodiment for performing a web call center using the support system of the present invention.

17A to 17E are explanatory diagrams showing another method of initial registration.

FIG. 18 is an explanatory diagram showing a case where a connection is established with a voice call organization while maintaining a connection with a desired organization for voice call connection;

FIGS. 19A to 19C are explanatory views showing another embodiment of FIG. 18;

FIGS. 20A to 20C are explanatory diagrams showing another method of providing sound information.

FIG. 21 is an explanatory diagram showing another method for increasing the number of charging points.

FIG. 22 is an explanatory view showing a mobile phone and an operation assisting device for explaining a case in which an operation assisting device is attached to a mobile phone and the support system is shaken.

FIG. 23 is a block diagram showing an example of an operation assisting device.

FIG. 24 is a sequence illustrating an operation procedure in FIG. 22;

FIG. 25 is a perspective view showing an example of a point adding device for adding a call point to the operation assisting device 21;

FIG. 26 is a block diagram showing a dedicated unit of the present support system.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Voice call connection proxy charging support system 2 Voice call connection desired organization 3 Voice call calling organization 4 Internet 5 Telephone network 6a, 6c CTI server 6b Internet telephone server 7 WEB server 8 Database server 9 Application server 10 Mail server 11 Router 12 Sound Information Server 13 D / A (Digital / Analog) Conversion Unit 14 Internal Sound Information 15 NTT Network 16 DoCoMo Network 17 External Sound Information 18 ATT Network 19 Translation Server 21 Connection Auxiliary Device

Claims (6)

[Claims] A connection request receiving means for receiving, on a homepage, a connection request for designating a voice call organization from a voice call connection desired organization, and calling the voice telephone of the voice call connection desired organization and the voice call call organization together. Calling connection means for connecting both voice telephones so that they can talk to each other when both are answered; and charging means for charging a call charge to a beneficiary organization in accordance with the talk time by both voice telephones after connection. A voice call connection proxy billing support system, comprising: 2. A connection request receiving means for receiving a connection request for designating a voice call organization from a voice call connection desired organization on a homepage, and a voice call while maintaining a connection with the voice telephone of the voice call connection desired organization. Call connection means for calling the voice telephones of the calling organization and connecting both voice telephones to each other when there is a response,
A voice call connection proxy charging support system, comprising: charging means for charging a call charge to a beneficiary organization in accordance with a call time of both voice telephones after connection. 3. The system according to claim 1, wherein the charging means charges the call charge, and the beneficiary organization is any one or both of the voice call connection requesting organization and the voice call calling organization. The described voice call connection proxy billing support system. 4. The voice call organization according to claim 1, wherein said voice call organization is configured to provide sound information.
The voice call connection proxy charging support system according to any one of claims 1 to 3. 5. The mobile phone, a wireless device, and a PD having a function of connecting to the Internet.
The voice call connection proxy charging support system according to any one of claims 1 to 4, wherein a voice call organization is designated by A or the like. 6. The voice according to claim 5, wherein a voice call organization is designated by automatically calling a homepage of the support system to the mobile phone, or connecting an operation assisting device for automatically dialing the support system. Call connection proxy billing support system.